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We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! Tapi are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today. Your Responsibilities Work together with your store team to “wow” our customers at every turn. Deputise for the Store Manager across all Store operations. Assist in the management of the store including sales targets and team motivation. Support and train the team to succeed and deliver the “Tapi difference”. Support the Store Manager to induct new Tapi colleagues. Drive sales to meet and exceed your personal sales targets. Deliver outstanding service to all customers – surpassing their expectations. Assist the Store Manager in the excellent appearance of the store and actively support promotional changes. Handle customer complaints in difficult situations. Ensure we always exceed customers’ expectations to encourage recommendations and repeat business. Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business. Regularly use Tapi technology to input customer order details accurately and to a high standard. Comply with all Health, Safety and Security requirements set out by Tapi. The Big Package 25% colleague discount Salary sacrifice pension Share of profit bonus scheme Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) Employee Assistance Programme A day off for your birthday Cycle to work scheme About You! People are your bag – you get them, you understand them and importantly, you can sell to them! You’ll be confident in your ability and see 100% of target as the minimum – not job done! And, you’re always on the lookout for ways to improve things for customer and colleagues.
The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role. The receptionist will be working on-site 4 on 4 off (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about customer service and guest journey. The role reports directly to the Night Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times therefore communication is key. The Night Receptionist will: - Possess comprehensive knowledge of the company PMS system, Rezlynx. - Possess excellent presentation and interpersonal skills. - Skilled in checking arrivals lists, credit limit reporting and cash handling. - Knowledge of standard PC packages and computerized reservations systems. - Proficient in handling general clerical and administrative tasks. - Be flexible, will have great attention to detail. - Possess the ability to work independently. - Excellent command in English, both in oral and written. - Be extremely knowledgeable in regards to the company services, standards & products. - Commercially and financially astute. - Provide exceptional customer service and unforgettable experience. If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.
Join our team as a Food Court Cashier & Sales Associate, where you'll be the friendly face behind the counter. Your main role is to ensure smooth transactions, boost sales, and provide exceptional customer service. Responsibilities: Greet and assist customers warmly, processing their orders efficiently. Upsell menu items and promotions to enhance sales. Keep the area clean and organised and helping with cleaning duties Handle cash and electronic payments securely. Resolve customer concerns with professionalism. Work efficiently in a fast-paced environment. Qualifications: Excellent communication skills and a positive attitude. Ability to multitask and work well under pressure. Flexibility to work various shifts.
Responsibilities: · Assist customers with inquiries related to computers, peripheral devices, and software products. · Provide guidance on product selection based on customer needs and preferences. · Troubleshoot and resolve customer issues regarding hardware and software functionalities. · Install, configure, and update software applications on customer devices. · Perform hardware installations, upgrades, and repairs as necessary. · Conduct diagnostics to identify and resolve technical problems efficiently. · Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units. · Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations. · Monitor system performance and address any issues to minimize downtime. · Maintain accurate records of inventory levels for computers, peripherals, and software products. · Coordinate with vendors for product procurement and replenishment. · Conduct periodic audits to reconcile physical inventory with database records. · Document troubleshooting procedures, solutions, and best practices for future reference. · Create user manuals and instructional guides for customers on product usage and maintenance. · Provide training sessions to retail staff on new products, features, and troubleshooting techniques. · Educate customers on the use and care of their purchased devices and software. · Ensure compliance with data protection regulations and security protocols. · Implement security measures to safeguard customer data and sensitive information. · Stay updated on industry trends, technological advancements, and security threats. ** Requirements & Skills:** · High school diploma or equivalent bachelor’s degree in information technology, Computer Science, or related field preferred. · Proven experience in technical support, preferably in a retail environment. · Proficiency in troubleshooting hardware and software issues. · Must have good knowledge of GDPR. · Strong communication and interpersonal skills. · Ability to multitask and work efficiently in a fast-paced environment. · Knowledge of computer systems, networking, and software applications. Familiarity with inventory management systems and retail operations.
Responsibilities: · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), routers, switches, firewalls, servers and software applications according to customer requirements. · Provide technical assistance to customers and colleagues regarding computer hardware, software, and peripheral devices. · Troubleshoot and resolve technical issues efficiently to minimize downtime and ensure customer satisfaction. · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), and software applications according to customer requirements. · Ensure all installations adhere to industry standards and best practices. · Perform routine maintenance tasks, including system updates, software patches, and hardware upgrades, to optimize system performance and security. · Conduct regular inspections and preventive maintenance to identify and address potential issues before they escalate. · Stay up-to-date with the latest trends, technologies, and products in the IT industry, particularly those related to computers, peripheral units, and software. · Assist customers in selecting the right products and solutions to meet their specific requirements. · Provide guidance on product features, compatibility, and functionality to ensure customers make informed purchasing decisions. · Collaborate with sales staff to promote IT products and services, answer technical queries, and address customer concerns effectively. · Monitor inventory levels of IT products and accessories, and assist with stock replenishment, merchandising, and organization within the retail store. · Maintain accurate records of customer interactions, service requests, and product inventory using appropriate software tools and systems. · Generate reports on sales performance, service activities, and inventory status as required by management. · Adhere to company policies, procedures, and guidelines related to IT security, data protection, and customer privacy. · Implement measures to safeguard sensitive information and prevent unauthorized access or data breaches. · Collaborate with colleagues across various departments, including sales, customer service, and technical support, to deliver a seamless and cohesive customer experience. Communicate effectively with team members to share knowledge, coordinate tasks, and address any issues or challenges that arise. Requirements & Skills: · High school diploma or equivalent; bachelor’s degree in computer science or related field preferred. · Proven experience in IT support, technical troubleshooting, and customer service, preferably in a retail environment. · Proficiency in computer hardware, software installation, and troubleshooting techniques. · Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner. · Have knowledge of ISO 90001 and ISO 27001. · Must have good knowledge of GDPR. · Excellent interpersonal skills and a customer-focused mindset. · Detail-oriented with the ability to multitask and prioritize tasks effectively. · Familiarity with inventory management systems and retail operations is desirable. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are a plus.
Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We would like you to be outgoing, pay attention to detail, work on a fast-pace environment and solve problems with a smile! Key responsibilities: • Manage stock efficiently to reduce wastage and report shortages. • Maintain cleanliness and organization of kitchen areas • Adhere to daily cleaning schedules. • Uphold high standards in appearance, uniform, punctuality, and conduct. • Safely store and rotate deliveries (FIFO). Your Benefits: • A generous 50% discount at any Urban Greens location. • Enjoy a complimentary meal during your shift. • Uniforms will be provided. • You'll have the benefit of 28 days of annual leave. • Choose between full-time or part-time positions, all with the security of permanent contracts. • Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you.
About Us: SharpEagle Technology is a leading Industrial Safety products supplier and installation company with focus on Forklifts and Cranes. Our focus is to install safety devices on material handling equipments. Our commitment to excellence extends beyond automotive services, as we also specialize in security solutions such as CCTV installations. We are currently seeking a skilled Electrical Technician with expertise in automotive electrical systems as well as CCTV installation and maintenance. Role Overview: As an Electrical Technician with CCTV expertise, you will be responsible for diagnosing, repairing, and maintaining electrical components and systems in vehicles, as well as installing and servicing CCTV systems for our clients. This role requires a strong understanding of automotive electrical systems and the ability to apply that knowledge to CCTV installations and repairs. Key Responsibilities: - Diagnose and repair electrical problems in vehicles, including wiring issues, faulty components, and electrical system malfunctions. - Perform routine maintenance on automotive electrical systems, including inspections and testing. - Install, configure, and maintain CCTV systems at customer locations, ensuring proper functionality and security. - Troubleshoot CCTV system issues and provide timely solutions to minimize downtime. - Collaborate with other technicians and team members to complete projects efficiently and effectively. - Keep accurate records of work performed, parts used, and customer interactions. - Provide technical support and assistance to customers regarding automotive electrical systems and CCTV systems. - Stay updated on new technologies and advancements in automotive and CCTV industries. Requirements: - Proven experience as an Electrical Technician in the automotive industry. - Strong knowledge of automotive electrical systems, including wiring diagrams, schematics, and troubleshooting techniques. - Experience in CCTV installation, configuration, and maintenance. - Proficiency in using diagnostic tools and equipment for automotive electrical work. - Ability to work independently and as part of a team in a fast-paced environment. - Excellent problem-solving skills and attention to detail. - Certification or degree in Automotive Technology or related field preferred. - Familiarity with CCTV system components and configurations. - Valid driver's license and clean driving record. Benefits: - Competitive salary and benefits package - Opportunities for career growth and advancement - Training and development programs - Supportive work environment - Employee discounts on automotive services and products We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. Our company is committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds and experiences.
Are you a motivated and results-driven sales professional with a passion for the printing industry? Outsourced Print, a leader in large format printing solutions, is seeking an ambitious Sales Manager to join our team on a commission-only basis. This is a fantastic opportunity to leverage your sales expertise, drive growth, and significantly impact our success. What We Offer: - Attractive Commission Structure: Your efforts and successes are directly rewarded. We offer a competitive commission model designed to motivate and acknowledge your achievements. - Lead Support: To assist you in hitting the ground running, we will provide sales leads. Your knack for conversion will not only boost your earnings but also our market position. - Autonomy and Flexibility: This role allows you to work independently, giving you the freedom to strategize and execute your sales approach effectively. - Industry Presence: As a respected player in the large format printing industry, Outsourced Print has a strong foundation for you to build upon, facilitating your efforts to secure new business. Your Role: - New Business Development: Utilize your sales acumen to not only follow up on provided leads but also to identify and secure new business opportunities within the large format printing sector. - Relationship Building: Forge and maintain strong relationships with clients, understanding their needs and providing tailored solutions that exceed their expectations. - Market Insight: Stay abreast of industry trends and market dynamics, leveraging this knowledge to identify emerging opportunities and enhance our competitive edge. - Sales Strategy: Develop and implement effective sales strategies that align with our company goals, driving growth and establishing Outsourced Print as a preferred partner in the industry. Who You Are: - A seasoned sales professional with proven experience, particularly in the print industry or a related field. - A self-starter with a track record of successfully generating new business and meeting or exceeding sales targets. - Excellent communication and interpersonal skills, with the ability to build rapport and engage clients at all levels. - A strategic thinker with the ability to plan and execute effective sales strategies. - Passionate about the printing industry, with a drive to stay informed on market trends and innovations. If you're ready to take your sales career to new heights and thrive on the challenge of a commission-only role, we want to hear from you. Join us at Outsourced Print and be a key player in driving our growth while advancing your own professional journey.
At Two Man Removals, we are more than just a removals company – we are a family that believes in making moving easy and enjoyable for our customers. Based in Plymouth and serving the entire United Kingdom, we take pride in our work, providing top-rated removal and relocation services every week. As a removal driver/porter, you will play a vital role in ensuring our customers have a seamless experience during their move. We believe in creating amazing experiences for our customers, and you will be at the forefront of delivering exceptional service. Responsibilities: Conduct removal and storage work using our company vehicles and equipment, representing the company with professionalism and care for our customers' belongings. Collaborate as part of a removal team, providing a first class (UK wide) removals service with a focus on customer satisfaction. Assist in packing or unpacking household goods, ensuring their safe handling and transportation. Contribute to UK commercial and office removals and storage, meeting the diverse needs of our customers. Load and unload storage containers efficiently and securely. Maintain schedules agreed upon with customers, keeping them informed of any necessary changes in coordination with the logistics team. Complete all paperwork accurately and in a timely manner, ensuring smooth operations and efficient communication with the office. Uphold the cleanliness, serviceability, and roadworthiness of our company vehicles and equipment. We are looking for a team player who shares our dedication to customer satisfaction and takes pride in their work. If you have a flexible and fun approach to your responsibilities and enjoy being part of a caring and supportive team, we want to hear from you. Join Two Man Removals today and be a part of making our customers' moves a positive and enjoyable experience. Contact us now to apply.
Based at: Chancery Lane. Reports to: Store Manager Job Purpose: Manager in the efficient and profitable operation of a Brew Garden Store. To ensure the company standards are met at all times. Responsible for the Health and Safety of their employees. Working with the management to maximise P&L. Key responsibilities: General: - Carry out your duties faithfully, competently and diligently; and to the best of your abilities and subject to all policies, rules and regulations issued for the guidance of employees by Brew Garden. - Obey all lawful instructions given by the Management of Brew Garden and use your best endeavours to promote the interests of Brew Garden. - Familiarise yourself with the company’s fire, health and safety; and Food Hygiene procedures, in accordance with UK Regulations. - Act as a “bridge” between management and team members to facilitate division operation (e.g. keep management team appraise of staff activities, issues, challenges, etc) - Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance - Address guests concerns, requests or issues either individually or by enlisting the help of management team. Banking/ Finance/ Payroll: - Assist management team in cash handling and banking activities within the store in accordance with Brew Garden procedures. - Follow Brew Garden cash handling procedures. - Report any float or petty cash shortage immediately to HO. - Ensure the sales and figures are entered on a daily basis on the wages spread sheet. - Never give cash advances. - Ensure the store is always ready for cash collections, on pre-designated days. - All cash banking must be kept in the locked safe. The safe must never be left open when unattended. - Report any Payroll issue to the Operations Manager and Monika Franchi. Operations/ Administration/ Training: - Responsibilities for profitability and performance of the store. - Organise staff throughout the store in order to deliver efficient customer service and a profitable operation. Maximise the performance and competences of your team. - Strive to achieve Brew Garden Budget and Forecasts. - Constantly strive for a quality of operation of the Brew Garden store. - Ensure store is displayed and maintained in accordance with current Brew Garden Guidelines. - Responsibilities for HR compliance with Brew Garden Policy and UK Regulations in-store. - Fulfil all administrative tasks and duties in the most effective and professional manner in accordance with Brew Garden Guidelines. Ensure: - Ensure each new employee fills his/her contract, “starter pack” and P46 by the end of the first week of employment; - P45/P46 are submitted to HO by the end of the first week of employment; - Each new employee provides correct and valid ID and relevant paperwork to prove eligibility in the UK by the end of the first week of employment; - Each employee receives a “post probationary review” at the end of their first 3 months of employment; - Any lateness, outstanding or fall in performance and other individual staff outcomes are recorded and reported; - Ensure employees’ holidays are registered on Holiday spread sheet and processed accurately and sending an update to Monika Franchi . Ensure all staff holidays are taken in the current financial year; - Every termination of employment is accompanied by the payment of any accrued holiday. - Health and Safety: - Responsibilities for the Health and Safety of employees in store in accordance with UK Legislation and Brew Garden Health and Safety Policy. - Ensure the store always achieves the highest standards in Food Hygiene and Health and Safety. Take all necessary hygiene, safety and security measures needed to create and maintain the safest environment possible for employees and customers. - Monitor the status of your fire alarm, fire extinguishers on a weekly basis and emergency lightings, as per company policy. - Ensure all team members are aware of the location of their Fire Assembly Point. - Ensure fire exits and escape routes are always free of any damage or obstruction. - Report any accident or incident within the premises in the Accident Book and Area Manager. - Ensure risk assessments are reviewed every year and completed for each employee. - Make sure the first aid kit is clearly indicated to staff and available at any time. People Management - Manage the development of all employees. - -Identify training needs and development of team. - -Use leadership to motivate staff and bring them to a high level of performance. - Hold monthly meetings with employees with records kept of any meeting. - Develop good communication between employees to help maintain team spirit. - Create a positive working environment. Always be available should an employee wish to arrange a meeting with the Management, or should the employee need any support. Personnel and other departments: -Weekly meeting with Management team. - Attend all meetings and training sessions as required by your line manager and relay information to management and employees. - Supply data as required by all departments – with reasonable request and notice period. - Develop good communication between employees to help maintain team spirit. - Report any other issues to Operations Manager. - Ensure any and all ‘direct’ employees comply with Brew Garden handbook and contract guidelines.
We are seeking a highly skilled and versatile IT Consultant to join our team. The ideal candidate will possess expertise in network infrastructure, report generation, and exceptional communication skills. As an IT Consultant, you will play a critical role in providing strategic guidance, technical expertise, and innovative solutions to our clients. Responsibilities: 1. Collaborate with clients to understand their business objectives, IT needs, and challenges, and provide tailored recommendations and solutions. 2. Conduct comprehensive assessments of clients' IT infrastructure, network systems, and processes to identify opportunities for optimization, enhancement, and cost reduction. 3. Develop and implement strategic IT plans, roadmaps, and initiatives aligned with clients' business goals and objectives. 4. Design, deploy, and manage network infrastructure solutions, including routers, switches, firewalls, VPNs, and wireless networks, to ensure reliability, performance, and security. 5. Generate insightful reports, presentations, and documentation summarizing findings, recommendations, and project progress for clients and stakeholders. 6. Provide ongoing support, guidance, and troubleshooting assistance to clients, resolving technical issues, and ensuring the smooth operation of IT systems and networks. 7. Stay updated on emerging technologies, trends, and best practices in IT consulting, network architecture, cybersecurity, and report generation. 8. Collaborate closely with internal teams, vendors, and partners to deliver high-quality solutions and services that exceed client expectations. 9. Cultivate strong client relationships through effective communication, responsiveness, and a customer-centric approach. Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree or relevant certifications (e.g., CCNA, CCNP, ITIL, PMP) is a plus. 2. Proven experience as an IT Consultant, Network Engineer, or similar role with a focus on providing strategic IT guidance, network solutions, and consulting services.
- Conduct market research for potential new leads and keeping on top of developments in the industry. - Stay up-to-date with industry trends and competitive landscape. - Maintaining good relationships , communicate and informing existing clients in a way that supports an ongoing relationship. - Assisting with marketing and promotional projects. - Collaborating with management on sales goals Negotiating with clients to secure the most attractive prices. - Building business relationships with current and potential clients. - Reviewing clients feedback and implementing necessary changes. - Support the company with other responsibilities as required.
- Have direct and relevant management experience - Are comfortable in a face-paced environment - Understand the key elements of running an hospitality business - Are quick and efficient, with strong time management skills - Are capable of maintaining high health & safety and hygiene standards - Possess a hands-on attitude! - Are customer-focused, very presentable with a strong floor presence We are a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and are proud to create an environment where everyone, from any background, can be happy at work. We are looking to secure an Assistant General Manager for our Food Hall. You will need to be a leader of people and someone who can inspire, motivate, and develop talent organically. This is about the guest so someone who is customer-focused is essential. As Assistant General Manager you will create an exciting work atmosphere to motivate your team and do whatever it takes to get the job done. You will be responsible for helping to lead and drive the daily operations within the Food HAll. This position is ideal for someone looking to move into a General Manager Role. The ideal candidate will have previous Assistant General Management experience, or within a similar role. Career growth and personal development is a key aspect of this role. Additional Requirements: While not mandatory, possession of a Personal Alcohol License, First Aid Training, Fire Marshal Training, or WAVE Training would be advantageous. ** Previous experience in a similar role is a prerequisite. ** If you possess a passion for food, a strong work ethic, and leadership skills, we encourage you to apply.
Please find below a list of activities that encompass your role as an Office Administrator for TFM Ltd - Supervise and coordinate activities of all staff. - Manage and maintain work schedule for engineers assisting the operations director. - Maintain management information systems, both manual and computerised. - Review and answer correspondence. - Provide secretarial or executive services for directors. - Establish and maintain supplier accounts. - Ensure data is entered into the relevant systems promptly. - Assist the compliance manager with any annual audits. - Manage the filing, storage and security of documents. - Respond to enquiries in a timely and professional manner. - Assist the compliance manager with the management of ISO 9001 & 14001 procedures - Maintain insurance coverage’s, business, motor, etc. - Dealing with telephone and email enquiries. - Creating and maintaining filing systems, both paper and electronic. - Keeping diaries and arranging appointments. - Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, mailing lists and databases. - Devising and maintaining office systems. - Arranging travel and accommodation for staff as and when required. - Organising and storing paperwork, documents and computer-based information in an efficient and retrievable manner. - Monitoring and always updating EWM, our work platform for engineers. - Collating information from sub-contractors to enable invoices to be created. - To make sure all job sheets are received in a timely manner from the engineers and sub-contractors. - To accept responsibility for tasks that are not necessarily listed above but are commensurate with a role of this type.
We are seeking a friendly, organized, and professional Receptionist to join our team. As the first point of contact for our company, the Receptionist plays a crucial role in providing exceptional customer service and administrative support. The ideal candidate will have excellent communication skills, a welcoming demeanor, and the ability to multitask effectively. Responsibilities: Greet and welcome visitors in a courteous and professional manner. Answer, screen, and direct incoming phone calls promptly and efficiently. Manage the reception area, ensuring cleanliness and organization. Receive and sort daily mail and deliveries. Maintain office security by following procedures and monitoring the visitor logbook. Assist with various administrative tasks such as data entry, filing, and scheduling appointments. Coordinate meeting room reservations and ensure meeting spaces are prepared. Provide general administrative support to team members as needed. Assist with special projects and tasks as assigned by management.
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Located within the iconic St Pancras International Station, St Pancras Brasserie by Searcys is home to the longest Champagne bar in Europe and offers the ideal escape to sit back and soak up the charm of the magnificent station. Benefits which include: - 50% discount across Searcys venues - Enrolment into the Searcys pension scheme - Up to 33 days annual leave (dependant on job role) - Access to everyday discounts and communication portal - Employee assistance programme - Enrolment into Searcys Champagne School - Meals provided on shift when working within one of our venue - Chef whites provided - Culinary development courses Job Description: St Pancras Champagne Bar and Brasserie are looking for a Chef de Partie to join the team and support the day to day running of the kitchen. As a Searcys Chef de Partie, you will have a genuine interest in creating the finest dishes, using the very best ingredients and working in London's best restaurants and events venues. You will work closely with the team, ensuring to create a nurturing a positive environment for the team. - Job Type: Full Time - Salary: From £32,000 - £34,000 yearly Key Responsibilities - To provide food/service to a consistent high standard, including assisting senior chefs with functions in other different areas throughout the business. - To liaise with key people in the team in order to plan for the provision of food in all kitchen area's - To ensure smooth running of daily operations which include ensuring no disruption to the pre agreed menu offer. - Responsible to manage stock levels of that specific area including ordering when required as well as waste control. - Ensure the presentation of the food is consistent with the standards set by senior chefs. - To comply with all legal requirements with particular reference to (but not exclusively) fire regulations, security,