Director of IT Operations
20 hours ago
London
Director of IT Operations Make sure to apply with all the requested information, as laid out in the job overview below. Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal – each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you’ll lead the delivery of CQC’s digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you’ll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you’re an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you’ve found it! Picture this In this role, you’ll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations, you might have: • Delivered a major upgrade to CQC’s cloud infrastructure, improving resilience and security across the organisation., • Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers., • Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions., • Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public., • Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services., • Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable., • Values: A strong personal values base which aligns with our CQC Way values and commitments., • Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments., • Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services., • Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words)., • Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). • Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year)., • Training and development opportunities., • Wellbeing initiatives, such as gym discounts and meditation., • NHS pension scheme, with around 14% employer contribution., • Age, • Sex, • Gender identity or expression, • Sexual orientation, • Religion or belief, • Ethnicity, • AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience., • Spell-checking and condensing word counts are great ways to use AI effectively., • Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. xrnqpay, • Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.