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Airline Operational Account Managerhace 21 horasJornada completaCranford, HounslowAbout the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
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Cleaning Supervisorhace 29 días£1500–£1750 mensualJornada completaLondonJob Title: Regional Cleaning Manager (Hybrid) Location: Various London Salary: Competitive – Travel Expenses Covered (Zones 1–3) Language: English and Spanish-speaking preferred Job Type: Hybrid / Flexible / Full-Time About the Role We are looking for a proactive and highly organised Regional Cleaning Manager to join our team and oversee daily operations across our cleaning sites in London. This hybrid role is ideal for someone who enjoys a mix of structured routine and reactive problem-solving. You’ll play a key role in ensuring high standards are maintained, supporting cleaning staff, and being the go-to person for both internal and client communications. Key Responsibilities Site Visits & Inspections: - Conduct daily morning site visits across various London locations. - Perform quality inspections bi-weekly, transitioning to monthly or as-needed basis. - Carry out regular stock and equipment checks to ensure operational readiness. Staff Support & Supervision: - Act as a first point of contact for the wider cleaning team. - Provide on-the-ground support during mishaps or emergencies. - Be innovative and solution-oriented to help staff resolve day-to-day challenges. - Organise staff cover for sickness, holidays, or no-shows. - Provide hands-on cover when cover cannot be arranged. Training & Development: - Deliver training to new staff on site-specific cleaning procedures. - Conduct refresher training or retraining when standards drop. Customer Liaison: - Build strong relationships with gym owners, trainers, and staff. - Provide clear feedback regarding cleaning standards and site performance. Equipment Management: - Ensure all equipment is operational and safe. - Transport faulty equipment to the depot for repairs and return it to site post-fix. About You - Strong communicator, comfortable liaising with clients and internal teams alike. - English and Spanish-speaking is a strong advantage. - Problem-solver who can work independently and think on your feet. - Confident in training and guiding others. - Willing to roll up your sleeves and cover cleaning shifts when required. - Flexible and adaptable to the demands of the business. - Organised with good time management, able to balance fieldwork with admin. - Registered Self Employed (Preferable) Perks & Benefits - Travel within Zones 1–3 covered. - Supportive and flexible working environment. - Dynamic role with a balance of routine and variation. - Opportunity for progression and development within the company. - Increased salary after probation If you’re someone who thrives in a flexible and hands-on role, and you enjoy leading from the front while keeping operations running smoothly, we’d love to hear from you!
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