Customer Service Coordinator
16 hours ago
Dartford
Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual) Location: Dartford, Kent Hours: Full time, flexi and hybrid Min of 2 days in office including Tuesdays Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus Excellent benefits packaging including 25 days leave, health care etc Customer Service Coordinator – French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth. Customer Service Coordinator Key Requirements • Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred., • Computer literate – MS office, PowerPoint, Excel, Outlook, Teams, • Fluent in French and English to use in a working environment, • Good level of education including Maths and English, • Works well under pressure, • Excellent attention to detail, • Able to work independently and as part of a team Customer Service Coordinator - Responsibilities and Duties • Support customers’ enquiries through multiple communication channels including phone, email, and chat., • Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments., • Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed), • Enter and process orders including calculating transit time and freight., • Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.), • Maintain accurate customer database and information on profiles., • Responsible for customer quotations for new business & follow-up on open quotes., • Maintain price lists and send them to customers when requested., • Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues