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Head of Sales (Defence) - TUALCOM This is a rare, but of course amazing, opportunity within Defence focused Sales. This role isn't just about leading, growing and developing a sales team - it's about doing all of this, and more, from near scratch. This is not a Head of Sales role where you'll be asked to take over from someone else had done, fill old shoes, or bang your head against a wall of "we've always done it this way" We make the best products in our market. We are growing the UK operation and looking to grow further from there. We need a sales leader to take charge of all business development, account management, lead generation, bid management, and RFI activities to help drive this. This is a role for a self-starter who thrives on people, variety, and making things happen. You’ll be proactive, motivated, and entrepreneurial, comfortable working independently but equally happy collaborating and sharing knowledge to help the wider team succeed. As Head of Sales, you’ll take the lead in driving business growth across the UK and beyond, identifying opportunities, generating leads, and winning bids that expand our market presence within the Defence and Aerospace Industry. You’ll develop and deliver smart sales strategies, backed by competitor insights and market research, while building lasting relationships with customers through exceptional service, technical expertise, and trusted advice. From pitching at conferences to presenting tailored solutions, you’ll position TUALCOM at the forefront of GNSS, RF, and Radio Navigation technologies. You’ll also guide and inspire our sales team, supporting their professional development while ensuring disciplined use of CRM and seamless account management. Alongside this, you’ll manage bid activity from start to finish, coordinating inputs, crafting proposals, and leading submissions that secure success. With travel mainly across the UK you’ll represent the company at events, strengthen our network, and drive the growth of our business. What We Need From You: We’re after someone who knows their stuff. You’ll need a proven track record in sales or business development within Aerospace & Defence, plus proven leadership credentials to inspire and manage a sales team to hit healthy growth targets. A strong technical grounding is highly beneficial, and you should be confident breaking down complex concepts for varying audiences of staff, customers and prospective clients alike. In an ideal world, you’ll be degree-qualified in electrical, electronic, or communications engineering (or similar) with at demonstrable experience working with products like GPS, GNSS, PNT, data links, electronic warfare, RF, or microwave antenna systems. Whilst this is beneficial, what we need most is someone who knows the Aerospace and Defence Market inside out, has key contacts in major players and relishes the opportunity, and challenge, of building something new. To be open and transparent from the beginning, this role, when not at trade shows or client visits, is fully based in our Docklands offices, London E14. We also are not able to provide sponsorship for this or any other role - candidates must possess the right to work in the UK without the need for sponsorship, Interested? If you are looking for a role where you’ll be part of a fast-expanding, globally growing, international team that’s pushing the boundaries of RF and GNSS, then this position is for you. Our Head of Sales role at TUALCOM represents your chance to take on a senior position with real impact: driving growth, leading a talented sales team, and representing innovative products that shape the future of Defence and communications. If you’re ambitious, technically sharp, and ready to make things happen, and hate being bored, we’d really love to hear from you. Apply now and be part of our journey.

Are you a super bright Customer Success professional? Are you bored and looking for more from your work? Interested in tech and want to work with smart people? This might be the role for you! The company Our client is a young and fast-growing EdTech company at the forefront of educational innovation. They are dedicated to transforming learning through their state-of-the-art platform. They want to make education more accessible, engaging, and effective for students and teachers worldwide. The Role We're seeking a Customer Success Associate to own the success of our school customers. This is not a call centre support role – you'll be a trusted advisor to schools, responsible for driving adoption, retention, and customer outcomes. You will independently manage a portfolio of school accounts, ensuring they extract maximum value from the platform. Success in this role requires strategic thinking, technical aptitude, and the ability to balance multiple priorities without constant supervision. Core Responsibilities • Own customer outcomes: You are directly accountable for the success of your assigned school accounts, • Drive onboarding and adoption: Guide schools through the implementation of platform modules, ensuring they reach key usage milestones within defined timeframes, • Deliver expert training: Lead training sessions (1-on-1 and groups of 10+) with confidence and clarity, • Provide technical guidance: Troubleshoot issues independently, document clearly, and escalate only when genuinely necessary, • Proactive relationship management: Conduct regular check-ins, identify at-risk accounts early, and intervene before problems escalate, • Maintain rigorous customer records: Track all interactions, progress metrics, and health indicators in CRM, • Identify and execute improvements: Propose and implement process optimisations quarterly – automate repetitive tasks and improve customer experience, • Meet performance standards: Respond to all customer queries within 24 hours; maintain 90%+ customer satisfaction scores Performance Expectations • Successfully manage a full customer portfolio independently within 3 months, • Onboard a minimum of 6 schools per month to proficiency on assigned modules, • Maintain customer satisfaction score of 90%+, • Conduct a minimum of 10 training sessions per month, • Identify and implement at least one meaningful process improvement per quarter Compensation & Benefits • £35,000-40,000 base salary, • A highly experienced and supportive manager who will advocate for your career development, • 6 monthly pay reviews, • Work in a fast-growing company with plenty of room for progression, • 30 days holiday, including bank holidays., • Work from a modern, well-resourced office in trendy Sky Gardens, Nine Elms, • Weekly lunches ordered in, • Vibrant team with weekly post-work pool, darts, and drinks, • Team retreats, • Training budget to help you learn and develop your career, • Opportunity to work in a uniquely high-performance team – if you're someone who is impatient for progress, then this is the place you'll thrive., • Regular Mario Kart action! Required Qualifications: Experience • Minimum 2 years in customer success, account management, technical support, or similar customer-facing role (SaaS environment strongly preferred), • Proven track record of managing multiple accounts simultaneously while maintaining high satisfaction scores, • Demonstrated ability to work autonomously and solve problems independently Technical Skills • Proficiency with CRM systems (Salesforce, HubSpot, Intercom, or equivalent) – must have hands-on experience, • Loves tech, with a strong technical aptitude: Ability to learn complex software platforms quickly and troubleshoot issues independently, • AI literacy: Comfortable using AI tooling to optimise all aspects of work Communication & Interpersonal Skills • Exceptional written communication: Professional, error-free, and clear, • Strong verbal communication: Ability to distil complex technical concepts into simple, actionable guidance for non-technical users, • Confident presenter: Comfortable leading training sessions for groups of 10+ school staff via video call and in-person, • High emotional intelligence: Remain calm and solution-focused when customers are frustrated Working Style • Self-directed: You prioritise competing demands without needing constant oversight, • Ownership mentality: You treat customer outcomes as your personal responsibility, • Process-oriented: Strong organisational skills, meticulous attention to detail, and commitment to documentation, • Proactive problem-solver: You identify issues before they become crises and propose solutions, • Action-oriented: You move quickly, follow through on commitments, and communicate delays immediately, • Continuous learner: You actively seek feedback and find ways to improve your craft Personal Attributes • Genuinely helpful: You derive satisfaction from enabling others to succeed, • Intellectually curious: You ask "why" and dig deeper to understand root causes, • Resilient: You handle setbacks professionally and maintain high standards under pressure, • Collaborative: You escalate appropriately and work effectively with product, sales, and leadership teams Strongly Preferred (but not required) • Experience in the education sector or working with schools, • Familiarity with school administration operations, • Experience with customer success platforms (Vitally, ChurnZero, Gainsight), • Background in education technology What We're Looking For We need someone who operates at a high level with minimal supervision. You should be comfortable with ambiguity, eager to take on responsibility, and motivated by customer outcomes. If you need your hand held or prefer structured, repetitive work, this isn't the right fit. This role offers significant growth potential for someone who consistently delivers results. You'll work with a high-performing team that values speed, quality, and impact. If this sounds like you, apply now!

Who are Atelier Ten? Thank you for asking! Kindness and curiosity are some of Atelier Ten’s core tenets. We are a team of environmental designers, building services and specialist engineers championing for a healthier planet by leveraging our vast, collective knowledge of sustainable spaces. We help bring elegance and efficiency to every building, and we work with architects, engineers, owners, and other stakeholders to accomplish their sustainable vision. We don’t just follow the trends of the industry, we trailblaze new paths to create high-performing, sustainable, and award-winning buildings. Our London and Manchester offices combine deep technical expertise with a modern, flexible approach to work and life. We are proud of our friendly culture, our national network of industry-leading engineers, and a pipeline of climate-positive projects with signature Architects, Clients, and Design Teams. We are part of the SJ Group, this is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future. Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future. Please visit our website: What is this role on a high level? We are seeking a dynamic candidate to build a Fire Engineering team in our London or Manchester office, supported by our existing Scotland-based Fire Engineering team. So – you’d be joining us as a team leader, technical innovator, and client champion. As a Director or Associate Director, you’d be delivering safe, efficient, high-performance buildings, and shaping the next generation of engineering talent in your local office. You'd be responsible for leading a range of amazing projects with your team. You will also be responsible for leading and co-ordinating the internal efforts of junior staff, providing appropriate frameworks and tools, agreeing appropriate standards and co-ordinating delivery against these standards. What your day-to-day looks like We work across a variety of prestigious projects from museums to offices, labs to large masterplans. We promise to keep you challenged and never bored. Here are some regular tasks you may encounter: Building strong client relationships and industry presence • Using your existing contacts and Atelier Ten’s enviable network of clients and project history, bid and win for projects involving Fire Engineering., • Act as a key liaison for clients and external stakeholders, managing expectations, and developing trusted long-term relationships., • Represent Atelier Ten at industry events and professional forums, enhancing our visibility, and thought leadership., • Work closely with our wider UK network to share knowledge and elevate project outcomes. Growing and inspiring a high-performing team • Based on your work winning efforts, recruit and develop a supporting team in your local office, around your vision and leadership., • Delivering Fire Strategy Engineering initially, consider adding skills in Fire Systems Design and Structural Fire Engineering if appropriate (noting we have existing routes to market for these)., • Provide mentorship, technical guidance, and leadership to your team., • Foster a motivated and collaborative team culture, & support high levels of engagement in line with our wider cultural aspirations to provide a modern, flexible and forward-thinking workplace., • Promote technical excellence and continuous learning within your team. Delivering technical excellence • Ensure technical quality, compliance, performance, and consistency across all Fire Engineering design outputs., • Review and approve design deliverables including drawings, schematics, schedules, technical reports, and specifications., • Provide design guidance to our clients and collaborators including architectural competitions, always seeking to maximise safety and efficiency whilst minimising carbon and promoting climate-positive outcomes., • Lead multidisciplinary project teams through all design phases, from concept to completion with an awareness and understanding of other Atelier Ten disciplines., • Coordinate effectively between internal disciplines and with external consultants., • As an experienced engineer, take lead responsibility for co-ordination between the disciplines within the office and to external consultants Leading climate-positive design • Champion sustainable and climate-positive design outcomes., • Apply your Fire Engineering expertise to deliver safe, innovative, efficient, and environmentally responsible solutions., • Align all project outputs with our ethos of elegant simplicity, environmental sensitivity, and technical excellence. What we are looking for Hopefully you’re on board so far and excited about what your days at Atelier Ten would look like. We do have a few items on our wish list for you to become the next great Atelier Tenner. We are looking for someone who is curious, proactive, and self-motivated. So, you ideally will possess: • At least ten years of experience in a design consultancy or engineering practice., • The ability to think strategically and (working with existing Senior Fire Engineering leaders) plan an industry-leading future for Fire Engineering at Atelier Ten, • Chartership (CEng), or working towards chartership., • Deep technical knowledge in Fire Strategy Engineering, with a track record of delivering safe, sustainable, high-performance solutions., • Experience in delivering multidisciplinary projects, managing budgets, timelines, and design quality., • Strong interpersonal and communication skills, with the ability to inspire clients and team members alike., • Passion for sustainable design and alignment with our commitment to climate-positive outcomes., • A proactive and autonomous outlook – you are a doer, someone who thrives on making things happen, problem solving and taking ownership., • Ability to prioritise around the timing and way of delivering project information, • Ability to identify project resource requirements What we offer In return for your expertise, leadership, and commitment, we offer: • A competitive salary and benefits package., • A flexible, modern working environment that supports work-life balance., • Access to a rich network of experienced engineers and technical mentors across our UK offices., • A diverse and exciting portfolio of projects with real-world impact., • Structured training and clear career progression opportunities within a growing and forward-thinking organisation., • Competitive salary, • Private healthcare benefits, • Generous paid time off from day one, with an additional four weeks of paid time off for long service, • Flexible and hybrid work schedule, • Emphasis on work/home balance, • Matched pension contributions, • Highly engaged co-workers with a shared hunger for knowledge, • Mutual respect and support from colleagues and leadership, • Freedom to contribute ideas and make a personal difference that is not always possible in a large corporate environment Join us If you are ready to lead a team, shape the built environment, and drive climate-positive outcomes across a portfolio of exciting and meaningful projects, we would love to hear from you. Research shows that some people are less likely to apply for a role unless they tick every box on the job specification. But to us, your experience, skills and passion are what are important. So - feel free to get in touch to discuss the nature of the role and how you might fit. Tell us about your achievements, tell us about your journey, and about what you have learned To apply, please send a cover letter and your CV to Reasonable Adjustments We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any reasonable adjustments or additional support—such as receiving the application form in an alternative format—please don’t hesitate to contact our recruitment team. Your experience throughout the application process is important to us. We welcome feedback on how we can improve and are happy to provide any further information you may need to help you make an informed decision about joining us. If there’s anything more we can do to support you, please let us know, we’re here to help. Agency Any unsolicited resumes/CVs submitted through our website or to Atelier Ten personal e-mail accounts, are considered property of Atelier Ten and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Atelier Ten, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

This is a big SNAM job with a major blue-chip. Very big actually. Looking after the biggest retail mult, this is the natural feeder into a bigger Account Controller seat. You’ll be able to put your love of data to use – taking the customer and internal teams on a journey. And because you’re people person, your natural flair at creating partnerships and building relationships outside of the trading table will be given the platform it needs. So, the job is a good one, the progression is there – and yes it pays well too. What about the culture? Global innovation with exceptionally sympathetic local execution has created a unique mix of lean competitiveness with soft edges that allow their people to make it their own. Now innovation and disruption aren’t always words you associate with category leaders and (dare I say it) – blue-chips. Mergers, acquisitions, take-overs. These are the sorts of words you tend to find lobbed about in the FT’s musings on the ‘goings-on across’ the FTSE 100 and other big board stocks. There’s always an exception that proves the rule though. Probably our client are that exception. Innovative. Disruptive. Progressive. Just a few of the words you would use to describe their category play-book, which is never closed long enough to gather any dust. No one here is bored, treading water, or worried about looming M&A activity. Everyone is too busy keeping up with real growth in category value. And probably – this is the SNAM job you’re looking for. You’re still reading. So, do the right thing for your career and hit apply. Chat soon, Rich