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Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. As a Senior Engineer, you will be responsible for designing, implementing, and maintaining the systems and services that form Alpaca's foundation and empower millions of users who trade billions of dollars worth of assets. You will be responsible for regional recruitment initiatives, supporting cross-functional team projects, mentoring talent on our engineering principles and practices, and fostering Alpaca culture in the region. As Senior Engineer, you will also serve as the operational reliability and engineering lead and the incident commander during regional business hours, ensuring proactive 24x7 stability. For this role, we are seeking an experienced full-stack engineer dedicated to delivering high-quality, seamless software solutions. The ideal candidate has a proven track record of designing and building scalable applications and is comfortable challenging conventions and advocating for innovative solutions. In this position, you will have the autonomy to architect and implement solutions that meet our strategic objectives while also a collaborative, cross-functional team. • Design a highly scalable, mission-critical brokerage system., • Develop and enhance the middle- and back-office systems, including gRPC microservices, a React-based UI for internal administration and API developers, and third-party vendor integrations., • Work closely with Alpaca's core teams to enhance and transform the core framework, enabling support for multiple languages, currencies, and markets., • Collaborate with tech leads in other regions both synchronously and asynchronously, using Slack and occasional meetings outside of regular working hours to align with global teams., • Troubleshoot incidents and reported bugs to maintain system integrity and performance., • Thrive in a global environment, effectively navigating regulatory requirements and building scalable solutions to support Alpaca's international growth., • You may be asked to be on-call to assist with timely engineering projects., • Strong problem-solving skills paired with a proactive mindset., • Proficiency in Go or similar backend languages, with expertise in designing robust and efficient system architectures., • Strong communication skills to collaborate effectively with global teams, local regulators, vendors, and internal stakeholders., • Ability to act as incident commander and lead and troubleshoot incidents or bugs with authority., • Strong computer science fundamentals and proven software engineering architecture experience, • Ability to work independently in a fully remote, globally distributed team, and under pressure in a fast-paced environment., • Strategic thinking and the ability to translate technical concepts into business strategies., • Experience with event-driven design., • Experience with AI tooling such as Cursor, Claude Code, Codex or others., • Experience working in a startup or fast-growing technology company., • Knowledge of emerging technologies., • Experience with domain-driven design, • Experience working with global teams, • Experience in the financial services industry, specifically with online trading platforms, brokerage systems, or fintech companies., • Experience in designing and developing complex financial systems, preferably including double-entry accounting., • Understanding of financial transaction processing, trade lifecycle management, and settlement processes., • Strong experience with online trading systems, including order management, execution, market data processing, and real-time trade processing., • Experience in building scalable, high-availability financial applications that handle multi-currency transactions., • Experience working with financial APIs, market data integrations, and trade settlement processes., • Familiarity with regulatory compliance requirements in financial markets., • Competitive Salary & Stock Options, • Health Benefits, • New Hire Home-Office Setup: One-time USD $500, • Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. _

We're on the hunt for a Regional Manager who uses their knowledge and experience of the Insurance Industry to lead the enterprise team in our Bury St Edmunds branch. As a Regional Manager you will serve as the Senior Enterprise Leader within the branch, holding direct accountability for the performance and outcomes of the Enterprise Hub. • Provide strong, effective leadership of the Regional Enterprise Hub, with direct accountability for its performance. Drive and implement the regional strategy in collaboration with the Branch Director, who holds overall accountability for the P&L, • Lead and support the Enterprise team to deliver exceptional customer outcomes, ensuring full compliance with Consumer Duty requirements. Work closely with the Branch Director and Regional Director to achieve financial targets for the Enterprise Hub, the region, and the wider Relationship Broking business, • Maintain key internal relationships with Regional and Everywhen stakeholders to support strategic alignment, • Establish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team, • Oversee all aspects of Enterprise Hub trading in line with budget expectations. Continuously monitor market conditions and sector trends to identify new opportunities, assess performance against competitors, and highlight external threats., • Collaborate with the Branch Director and Regional Director to identify and address barriers to retention and new sales, while actively promoting opportunities for business growth. Facilitate the sharing of good practice and innovative ideas across the Hub, • Proven track record of leading teams to deliver revenue targets within a regulatory framework, • Demonstrable experience in a management role within insurance and extensive knowledge of the insurance industry specifically placement and insurer relationships, • Proven track record of delivering both top and bottom-line performance and growth, organically and inorganically., • Proven track record of improving business performance, income and employee engagement within a regulated environment through effective sales planning, • Strong leadership and communication skills across a scaled and multiple site UK brokerage., • Significant, proven experience of managing a P&L Budget, • A robust understanding of business processes and performance levers, • Strong commercial leader with a commercial focus and financial awareness, e.g. understanding of the external market, company performance, market intelligence, business drivers, etc, • Collaborative approach across functions and geographies, • At ease with complex and evolving concepts and change, • People management skills, with a focus on coaching, mentoring and guiding, • Relationship and stakeholder management skills across the wide-ranging colleague levels including senior management, • Resilience and the ability to deal with conflict in a positive way, • Creative and innovative approach to problems and solutions, • Highly flexible and adaptable, • An ability to emphasizing excellence, creating a culture of high standards, • Negotiation and influencing skills In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: • Holiday entitlement of 26 days plus bank holidays, • Opportunity to progress your career across the entire Everywhen family, • Gain CII or ACII qualifications to boost your knowledge and career prospects, • Pension scheme for when you feel it's time to retire, • 24-hour support for physical and mental wellbeing, • 1 days paid volunteering day to give back to our communities, • The Spotlight Awards, where we shine a light on the brightest talent across our group #AIB #LI-TM1 #LI-Hybrid Everywhere is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Department General Insurance Role Branch Management Locations Bury St Edmunds Remote status Hybrid Employment Types Permanent, Full Time Salary Dependent on Experience Job Reference 571863 #J-18808-Ljbffr

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