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Store TrainerThis is a regional role.We are looking for a New Store Opening Training Manager to take operational ownership of new store openings across the UK. This is a hands-on, field-based role where you will lead and train teams, support franchisees and ensure each new site is fully prepared to open and operate to the required company, brand, food safety, health & safety and customer service standards.You will take ownership of the opening process from pre-opening training through to launch, delivering training before opening, supporting the team through opening day and the first weekend, and providing further support before handing the store over to the Operations Manager.Key responsibilitiesLead and coordinate new store opening activity from training through to launch.Deliver individual and group training to franchisees, managers and frontline teams.Train teams across operational procedures, health & safety, food safety, coffee, food preparation, customer service, cleaning, equipment and retail systems.Ensure products and service are delivered consistently to company and brand standards.Support franchisees with recruitment, preparation and operational setup.Check opening deliveries, stock and equipment and resolve issues before opening.Act as the company's key representative on site, confidently managing problems and making decisions without constant supervision.Build effective relationships with franchisees, store managers, suppliers, Operations and Head Office.Provide hands-on support during and after store openings before ultimately handing the site over to Operations.Identify opportunities to improve operational processes and training.About youWe are looking for someone with a strong hospitality, contract catering, restaurant, coffee or multi-site operational background, ideally with experience of opening new stores or sites and training teams.You will need to be confident leading groups, comfortable being the sole company representative on site and able to communicate effectively with everyone from new-entry baristas through to experienced Store Managers and Franchisees.You should be commercially minded, highly organised, self-motivated and confident solving problems independently. Strong emotional intelligence, integrity and reliability are important, as is the flexibility to work early starts, weekends and variable hours when required.Full UK driving licence and willingness to travel extensively are essential.This is an excellent opportunity for someone who wants to take a hands-on operational role with genuine scope to develop towards an Operations Manager position as the business continues to grow.TPBN1_UKTJ

Senior Employee Relations Manager - UK&I £(phone number removed) + bonus + LTIP + benefits High-profile, multi-site consumer organisation Location: Remote with minimum one day a week in head office (Northern Home Counties) There are Employee Relations roles that manage complexity. And there are roles that give you the opportunity to change how an organisation manages its people. This is the latter. We are partnering with a major UK&I consumer organisation to appoint a Senior (Head of) Employee Relations Manager into a highly visible leadership role with a breadth of remit that would readily be recognised as Head of Employee Relations in many businesses. This is not a turnaround and it is not a blank sheet of paper. Over the last couple of years, a credible and respected Employee Relations function has been built and embedded across the organisation. A specialist team is in place, relationships have been established with operational and senior leadership teams, and ER has earned its position as an important business partner. The opportunity now is to take that platform and determine what comes next. For an ambitious ER leader, this offers a compelling combination: strategic ownership, operational complexity, Industrial Relations, leadership development, colleague engagement, employment policy and the opportunity to build an entirely new ER proposition for a significant wider business network. You will operate at senior leadership level, but remain close enough to the organisation to understand what is really happening. This is emphatically not a “that’s not my job” environment. The mandate You will lead the development and delivery of the organisation’s end-to-end Employee and Industrial Relations strategy, ensuring it supports the wider People Strategy and responds to a rapidly changing external employment landscape. You will inherit an established specialist team and a function with strong foundations. Your challenge will be to build on that success rather than unnecessarily reinvent it. Developing that team, technically, commercially and as future talent for the wider People function will be an important part of your leadership contribution. But this role extends considerably beyond leading an ER team. Building genuine leadership capability A significant priority will be continuing to shift appropriate people ownership back to line managers. The ambition is not to create greater dependency on Employee Relations. It is to develop leaders who have the confidence, capability and judgement to manage their people well. You will therefore shape the frameworks, tools, coaching and interventions that enable first- and second-line managers to deal effectively with everyday people matters such as absence, conduct, performance and capability. Where specialist ER expertise is required, the function must provide high-quality, consistent and commercially pragmatic support. But equally, you will challenge unnecessary escalation and help leaders understand where accountability properly sits with them. Ultimately, success means leaving behind better managers, not simply a busier ER function. This reflects a central requirement of the formal mandate: developing line-manager understanding of employment law, policy and ER practice to improve consistency and ultimately increase manager accountability. Employee & Industrial Relations You will set the ER and IR agenda across a complex UK&I organisation encompassing multi-site operations, supply chain and Head Office populations. You will provide leadership across trade union and employee forum relationships, ensuring the organisation takes a proactive rather than reactive approach to Industrial Relations. With dedicated IR expertise within your team, you do not need to personally be the answer to every question. You do, however, need the technical credibility and experience to lead the agenda, challenge appropriately, anticipate risk and provide sound judgement when situations become complex. You will also retain oversight of escalated and sensitive ER matters, including complex cases, litigation and Employment Tribunals, working effectively with both your internal specialists and external legal partners. The formal remit includes responsibility for proactive trade union and Employee Forum relationships, as well as leadership of escalated complex cases and tribunals. Creating something new One of the most exciting dimensions of this appointment sits beyond the organisation’s directly employed population. The business operates alongside an extensive network of independently operated businesses, and there is now an opportunity to consider: How can the ER capability and expertise that has been developed centrally be used to help that wider network become even better employers? You will play a leading role in answering that question. The opportunity is to create a practical, scalable and commercially relevant ER proposition and toolkit that provides meaningful support without creating inappropriate dependency. That may encompass employment-law updates, manager guidance, toolkits, learning interventions, best-practice frameworks, insights and other solutions that help independent businesses navigate increasingly complex employment legislation while also protecting the reputation and standards of the wider brand. With significant employment-law change ahead, this will require somebody who can take complexity and make it simple, useful and actionable. The formal brief specifically identifies supporting this wider network through the Employment Rights Act and other employment changes as a key priority. Engagement, insight and change Your remit also includes the organisation’s colleague engagement agenda, including responsibility for a new engagement system and programme. The expectation goes considerably further than implementing a platform or running an annual survey. You will use colleague insight to understand what is happening across different parts of the organisation, identify themes and translate that intelligence into meaningful action. Similarly, you will continue to develop the organisation’s ER dashboard and insight capability, using data to identify emerging risk, patterns and opportunities for targeted capability interventions. You will contribute to significant organisational projects and change programmes, ensuring ER considerations are understood early and that implementation balances commercial objectives, employee experience and organisational risk. You will also continue to evolve the HR policy framework, using external benchmarking and emerging best practice to ensure policies remain relevant, engaging and easy for managers and colleagues to navigate. These are substantive elements of the role rather than peripheral responsibilities: the formal mandate includes engagement strategy, Employee Forums, colleague surveys, organisational projects, policy development and ER analytics. Who are we looking for? Degree educated and with L7 HR qualifications We are deliberately keeping the sector background relatively broad. You may currently be a Head of Employee Relations, Head of ER/IR, Senior Employee Relations Manager or operating at an equivalent level within a substantial organisation. What matters more is the complexity and breadth of environment in which you have operated. Your experience is likely to have been developed within sectors such as retail, manufacturing, FMCG, logistics, distribution, supply chain or another large-scale, operationally intensive consumer environment. Critically, you must understand both sides of an organisation. You will have worked successfully with operational, frontline and blue-collar employee populations across multiple sites, while also possessing the credibility and sophistication to operate within Head Office and white-collar environments and influence at executive level. Candidates whose careers have been almost exclusively corporate/Head Office are unlikely to have experienced the operational complexity this role demands. Equally, highly operational ER experience without evidence of strategic and senior stakeholder capability will not be enough. We are looking for the combination. You are likely to bring: - Significant ER leadership experience within a complex, multi-site organisation, with strong employment-law expertise and meaningful Industrial Relations/trade union exposure. - Experience across both operational and corporate employee populations, ideally incorporating supply chain, logistics, manufacturing, retail or similarly complex environments. - Evidence that you can set strategy and execute it, comfortable shaping the longer-term agenda without losing your appetite for operational delivery. - A track record of developing high-performing ER teams and, ideally, creating talent that progresses into broader People roles. - Demonstrable experience of improving line-manager capability and accountability, rather than creating dependency on HR. - Strong judgement around complex ER matters, tribunals, litigation, ACAS and the wider employment-law framework. - The commercial acumen to balance legal, employee, reputational and operational considerations and reach pragmatic decisions. - Experience of organisational change and significant projects requiring ER leadership. - Strong analytical capability and the ability to convert ER and engagement data into targeted interventions. - The presence to influence, challenge and coach senior stakeholders while remaining credible with operational leaders and frontline populations. - High emotional intelligence, resilience and the ability to navigate sensitive or ambiguous situations. - The ability to take organisational strategy, operational requirements and the external employment agenda and translate them into solutions that are clear, practical and easy to understand. That final capability is specifically identified in the formal person specification, alongside strong leadership, emotional intelligence, analytical capability, commercial judgement and senior influencing skills. The individual Technical credibility matters, but it won't be enough. We are looking for someone curious, commercial, ambitious and low-ego. Someone who can operate strategically without becoming detached from the operation. You may spend one day shaping long-term ER/IR strategy with senior leaders and another getting underneath an operational issue that isn't being resolved quickly enough. You will be comfortable with both. You'll know when to coach rather than tell; when to challenge rather than accommodate; when something should remain with the line manager; and when an issue genuinely requires senior ER intervention. You will inherit a function with credibility and good foundations. The challenge is not to prove yourself by dismantling what already works. It is to understand it, earn trust quickly and then identify where you can make it even better. For someone with the ambition to progress further in their People career, this provides unusual breadth: ER, IR, engagement, policy, organisational capability, senior stakeholder influence, operational complexity and exposure to a distinctive business model. It is a role with visibility, substance and room to make a genuine organisational impact. To apply please email your CV

Business Development Manager Remote, UK ABOUT YOU The position requires a confident, commercially focused and highly responsive individual who enjoys building relationships and turning opportunities into results. You will be proactive by telephone and face to face, able to communicate clearly and concisely, and comfortable engaging with busy technical and senior stakeholders. You will bring proven sales or account management experience, ideally within contract laboratory testing or a related scientific or technical service. A technical laboratory background with a strong desire to move into sales may also be considered. Required skills and experience: • Proven experience in business development, sales or account management, • Experience developing sales pipelines and securing new business opportunities, • Ability to grow existing accounts through gap analysis, cross-selling and excellent customer care, • Strong commercial awareness with confident negotiation and influencing skills, • A proactive approach to telephone contact, customer meetings and relationship development, • Excellent communication, presentation and interpersonal skills, • Ability to understand customer needs and present appropriate technical or service-led solutions, • Strong organisational skills with the ability to prioritise and respond quickly, • Experience maintaining accurate customer and sales activity within a CRM system, • Self-motivated, results-driven and comfortable working remotely with regular UK travel Desirable: • Experience selling contract laboratory testing services, • Knowledge of food and/or water testing services and the UK food industry, • A scientific, technical or laboratory operations background, • Experience representing a business at exhibitions, conferences or networking events ABOUT THE OPPORTUNITY As Business Development Manager, you will develop new business opportunities while managing and growing existing customer accounts across our food and water testing services. You will build a strong pipeline, develop long-term relationships and ensure customers receive a responsive and high-quality experience. Working closely with our operational, technical, customer service and marketing teams, you will develop tailored proposals, negotiate commercial terms and connect customers with the right testing solutions. This is an excellent opportunity for an established laboratory sales professional, a strong account manager ready to broaden their business development remit, or a commercially minded laboratory professional seeking to move into a customer-facing career. Key activities: • Develop and maintain a strong sales pipeline through research, networking and prospecting, • Identify and secure new business opportunities within food and water testing, • Manage and develop existing customer accounts to maximise growth and retention, • Use gap analysis and customer insight to identify cross-selling opportunities, • Build a structured contact plan and meet priority customers regularly, • Prepare quotations and proposals and negotiate pricing and contract terms, • Achieve agreed sales, revenue and margin targets, • Maintain accurate customer records, opportunities and activity within the CRM system, • Work collaboratively with marketing, operational, technical and customer service teams, • Provide market intelligence, competitor insight and customer feedback, • Represent Intertek at industry exhibitions, conferences and networking events, • Deliver proactive communication and an excellent customer experience WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. • Competitive salary/benefits, • Development and career opportunities around the Globe, • A varied, customer-facing commercial role within a highly motivated and collaborative team We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud tobe aReal Living Wageemployer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilitiesor special needs. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies. JBRP1_UKTJ

We exist to create positive change for people and the planet. Join us and make a difference too! The Asset Development Project Manager is part of the Global Labs Operation Support function, tasked with overseeing the successful execution of engineering projects within the Product Certification business stream. The role requires managing projects from initial concept through solution design & implementation, culminating in a seamless handover to the internal client. The Project Manager will work closely with internal stakeholders & utilising a team of Development Engineers to specify, procure and design state-of-the-art testing equipment for deployment across BSI testing laboratories at the Hemel facility. • Project Oversight: Take charge of managing various projects within the Product Certification business stream, ensuring their successful execution from initiation to completion., • Risk Management: Identify potential risks and challenges associated with projects and implement proactive measures to mitigate them, maintaining project timelines and quality standards., • Stakeholder Collaboration: Collaborate with internal and external stakeholders, including clients, partners, and regulatory bodies, to ensure seamless communication and alignment of project goals., • Budget Control: Manage project budgets, monitor expenditures, and ensure that financial resources are allocated judiciously to optimize project outcomes., • Quality Assurance: Uphold rigorous quality standards for project deliverables, implementing processes to review and approve project outputs before final delivery., • Reporting and Documentation: Prepare comprehensive project reports, presentations, and documentation to provide regular updates to senior management and stakeholders regarding project status, milestones, and potential issues., • Continuous Improvement: Drive continuous improvement initiatives within the project management process, identifying opportunities for increased efficiency, effectiveness, and innovation., • Conflict Resolution: Address conflicts or issues within the project team and across stakeholders, applying strong interpersonal skills to find amicable solutions that uphold project objectives., • Knowledge Sharing: Foster a culture of knowledge sharing and learning within the team, promoting the exchange of best practices, lessons learned, and industry insights., • Regulatory Compliance: Ensure that all projects adhere to relevant industry regulations, standards, and guidelines, upholding ethical, HSE, Engineering and legal practices throughout the project lifecycle, • Professional Development: Stay updated with the latest trends, tools, and methodologies in project management, continuously enhancing your own skills and expertise., • Metrics – Delivery of projects in adherence to agreed Cost, Quality & Time objectives., • Stakeholder Satisfaction – gathered from feedback., • Reporting – accurate communication & reports, • Cross-Functional Collaboration – successfully collaborate with other departments or business units, • Change Management – Ability to make changes in project scope or objectives while minimizing impacts., • Occasional travel to other BSI sites, suppliers or clients will be required., • Business English, • Project Management Methodologies: Profound understanding of project management methodologies (Prince2, Agile, Waterfall, etc.) and their application to projects., • Industry Experience: Knowledge of Engineering processes, standards and regulation. Can demonstrate experience delivering complex engineering projects., • Desirable Criteria: Lab or Equipment Build Experience and Knowledge of Research and Development Project Process., • Innovation Design thinking, critical thinking & problem solving, risk tolerance, business acumen, project management, presentation skills., • Digital Confidence Statistical literacy, data interpretation, data driven decision making, data visualization, data storytelling, AI awareness, MS Suite Competency – Word, Excel, Project, Teams, Outlook etc., • Adaptability networking, change management, strategic thinking, resilience, effective communication, emotional intelligence., • Interpersonal Conflict resolution, influence & persuasion, feedback & coaching, collaboration, cultural competence., • Project Leadership Ability to lead project team members & manage key stakeholders, fostering a collaborative and productive environment., • Time Management Able to manage time efficiently, balancing multiple projects and priorities., • Financial Acumen Proficiency in budgeting, financial analysis & resource allocation., • Bachelor’s Degree (or equivalent), • Project Management Qualification (Prince2, APM, PMI), • CDM Regulations, • Lean Six Sigma, • IOSH/ NEBOSH, • Initiative – Proactively identifies and drives process improvements., • Flexibility – Adapts to changing priorities and business needs., • Commitment – Dedicated to achieving operational excellence., • Reliability – Consistently delivers high-quality work and meets deadlines., • Solutions Orientated – Tackles challenges with a logical and data-driven approach., • Collaboration – Works effectively across teams and stakeholders., • Attention to Detail – Ensures accuracy in process execution and documentation. BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. #J-18808-Ljbffr

Territory: South West & Wales Company Overview Our client is a global leader in hearing healthcare and medical technology, with an established international presence and a strong reputation for innovation, clinical excellence and customer-focused solutions. The organisation works closely with healthcare professionals across the NHS and private healthcare sectors, providing specialist medical solutions designed to improve patient outcomes and access to care. Our clients are looking to appoint a commercially driven Regional Account Manager to develop customer relationships and drive growth across an assigned territory. Role Overview Working across an assigned territory, you will be responsible for driving sales growth, developing new and existing accounts, identifying commercial opportunities and building strong relationships with healthcare professionals. You will work closely with clinical and commercial stakeholders across the NHS and private healthcare sectors, providing product, clinical and technical support while identifying opportunities to develop the territory and improve patient pathways. The portfolio includes hearing implants and you will be selling to surgeons, audiologists, nurses and administrative teams. Key Responsibilities • Manage and develop an assigned territory, delivering agreed sales and growth targets., • Develop new accounts and maximise opportunities within existing customers., • Build strong relationships with clinical and non-clinical healthcare professionals., • Identify new business opportunities and develop effective account plans., • Develop referral networks and identify opportunities to improve patient pathways., • Provide product, clinical and technical support and training to customers., • Support relevant procedures, customer events, exhibitions and product launches., • Monitor sales activity, market developments and competitor activity., • Maintain accurate CRM records and provide regular performance reporting., • Work closely with internal teams to deliver excellent customer service., • Share customer feedback and market intelligence to support wider commercial strategy., • Identify emerging customer needs and opportunities for sustainable business growth. Person Specification The ideal candidate will have: • Experience in medical device, healthcare or B2B technical sales., • A proven track record of achieving commercial targets., • Strong account management and business development skills., • Experience working with NHS or healthcare organisations., • Excellent communication, influencing and relationship-building skills., • A proactive, commercially driven and customer-focused approach., • Experience in ENT, Audiology or medical devices would be advantageous. JBRP1_UKTJ

A Embedded Systems Account Manager is sought to join an innovative engineering team in a UK-wide, home-based role, contributing to the growth of embedded systems, electronics and custom product solutions. The Embedded Systems Account Manager, UK Wide, will be responsible for developing new business, growing existing customer accounts and identifying opportunities for standard components through to bespoke design and development projects. Responsibilities include: • Generate new leads and develop opportunities across target customers and markets, • Manage and grow existing customer relationships and accounts, • Identify opportunities for cross-selling, up-selling and custom design projects, • Understand customer requirements and work with technical teams to develop suitable solutions, • Build and manage a healthy sales pipeline from initial contact through to order, • Gather market and competitor intelligence to support business development, • Attend customer meetings, site visits and roadshows across the UK and Europe, • Develop long-term relationships with customers and internal stakeholders The Embedded Systems Account Manager, UK Wide, will have the following key skills: • Proven technical sales, business development or account management experience within embedded systems, electronics or a related industry, • Good understanding of embedded systems, hardware and firmware development, • Strong relationship-building and consultative sales skills, • Commercially driven with experience developing new and existing accounts, • Self-motivated and comfortable working autonomously from a home-based environment APPLY NOW - Embedded Systems Account Manager job in UK Wide could be of interest, send your CV to or call Adam Dighton on 01582 878821. JBRP1_UKTJ