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Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
Job Title: Head of IT & Business Systems Location: Central London - 4 days onsite Salary - up to £110,000 + £10,000 car allowance + Benefits An exciting client are embarking on a new Digital ...
Business Systems Analyst Essex - £40,000 to £65,000 per annum - 2 days per week in office 3 work from home We are seeking an Business Systems Analyst with a strong background in software ...
Business Systems Analyst OverviewTo ensure that the hardware and software investment is utilised to its full potential.Project Management and delivery of new efficient business processes utilising ...
To provide business systems support for the Square Enix user community and partners. Working closely with Unit4 users in the UK, Hamburg, Paris, and Los Angeles offices. Please note, this role will ...
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Business Systems Analyst Team Lead - Insurance - Hybrid Business Systems Analyst Team Lead London Insurance Market Scrum, SQL, Excel Permanent City, London/ Hybrid (3 days in the office) Up to £90 ...
Business Systems Analyst (Funds) - Financial Services 12 Month Contract - UK, Remote InterQuest are partnering a well-known Financial Services organisation, and we are looking for a Business Systems ...
... for business applications and creating stability for group wide systems. You will work with key stakeholders and application end users to help them resolve, co-ordinate, triage, communicate and ...
Business Process and Systems Lead * Insurance / Financial Services * City of London * Permanent * c. £52,000 - £62,000 p.a. plus bonus and benefits * Business Process and Systems Lead is required ...
You will be reporting into the Business Systems Manager and ensure that all hardware and software being used across the business is being used to its full capability. You will be responsible for ...
Systems Engineer III Competitive salary London About the role As an Advanced Engineering ... Explore, analyse and identify the opportunity for business and service improvement * Coordinate the ...
Business Systems Analyst // Systems Implementation // Subscribe // Insurance // London Market LONDON / CONTRACT / HYBRID A London Market client has a requirement for a Business Analyst to join their ...
Gather business requirements, analyze, provide conceptual and detail design to meet business needs ... A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering ...
Finance Systems Manager - Global Publishing Business Harmonic are delighted to be working with one of the most reputable and well known book publishing organisations, in the search for a finance ...
Being responsible for implementing the management teams' vision of our business systems, in support of many of the world's most popular artists & musicians e-commerce and merchandise sales functions
Develop a full understanding of all finance and business systems and develop improvements to systems and processes. The ideal will be ACA/ACCA or CIMA qualified with at least 2 years PQE. Good ...
Business Systems Analyst Team Leader * BSA Manager * Head of Business Systems Analysis * BA Manager * Scrum Master * Senior Business Systems Analyst * Lead Business Systems Analyst My client is ...
Head of Systems & IT Please note this role is 5 days per week in the office. Our Values ... Every day the energy, creativity and passion of Manolo permeates through our business. * We believe ...
Business Development Manager, DAX Outdoor Reporting of the R ole This role will report to the Head ... A good understanding of DAX systems. * An ability to inspire and excite about the capabilities of ...
Senior Business Analyst - Finance/Payments systems - 12 months - INSIDE IR35 Senior Business Analyst (Finance) required for a project centred around customer-facing websites and mobile app Payment ...
This role would be ideal for someone that has worked in a finance department with the ability to understand systems that solve business problems. Day to Day Responsibilities: * Manage third party ...
Senior Business Analyst - SAP Success Factors - HR Systems. T6/MN/18650. £70K + £7.2k Car Allowance + 25% Bonus + Benefits Package. 📍 Hybrid Working - 2/3 days onsite. London. *Applicants must ...
You'll be expected to champion the use of the business systems to the existing champions, and arrange suitable training to allow the champions to support the business users. * You will be expected to ...
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