Call Centre Agent
3 days ago
London
Job Title: Customer Service Advisor (Remote)
Location: Remote
Employment Type: Full-Time Job Overview: Clear Path Global Solutions is looking for a dedicated and empathetic Customer Service Advisor to join our remote team. As a Customer Service Advisor, you will provide top-notch support and assistance to customers across various channels, including phone, email, and chat. Your role is key in delivering positive customer experiences, resolving inquiries, and representing our company’s commitment to excellence in service. Responsibilities: - Provide professional, friendly, and accurate assistance to customers via phone, email, and chat. - Resolve customer inquiries, issues, and complaints effectively and in a timely manner. - Understand and follow company policies and procedures to address customer needs. - Use CRM and other tools to document customer interactions and ensure data accuracy. - Identify and escalate priority issues to appropriate teams when necessary. - Collaborate with team members to ensure consistent, quality service. - Continuously seek feedback to improve customer satisfaction and efficiency. Requirements: - Communication Skills: Excellent written and verbal communication skills. - Tech-Savvy: Proficiency in CRM software, Microsoft Office, and/or other support tools. - Problem-Solving Skills: Ability to think critically and resolve issues independently. - Time Management: Strong organizational skills and ability to handle multiple tasks. - Customer-Oriented: Empathetic, patient, and genuinely committed to helping customers. - Equipment: Reliable high-speed internet connection and a quiet workspace for remote work. Benefits: - Work from Home: Enjoy the flexibility of a fully remote position. - Competitive Salary: Fair compensation and opportunities for advancement. - Training & Development: Continuous training to support your growth and success. - Flexible Schedule: Options to work with flexible hours based on client needs. Join us to make a meaningful impact on customer experiences and be part of a supportive, dynamic team from the comfort of your own home.
