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Experience the power of a game-changing career. Are you a natural communicator with a passion for helping others? Join our team as a Customer Support Advisor and play a key role in supporting the education sector. • Rate of pay - Hourly rate of £13., • Location – 49 East Bridge Street, Belfast BT1 3NR, • Full time permanent position – Contracted to 40 hours paid production scheduled 8am-5pm Monday to Friday. May-Jun months your schedule will be between 8am-8pm, Monday to Sunday to accommodate peak times., • Full time training provided. In this role you will manage a mix of inbound and outbound calls, as well as emails and live chats, supporting schools, exam markers & families of students. You will respond to a variety of customer service enquires – offering clear information, guidance, and reassurance across multiple channels. Using available resources and professional approach, you will aim to resolve queries effectively, escalating issues when needed. What’s in it for you? • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) What We Are Looking For • Proficient in English (minimum B2 level), both written and verbal., • Minimum of 6 months in a BPO or contact centre environment, or recent college graduate., • Ability to follow structured processes and use multiple systems confidently., • Strong problem solving and multitasking skills., • Patience, empathy, and a professional approach. Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their “employer of choice.” Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Join our award-winning team! At the Contact Centre Network NI Awards 2024, our team won: Team Leader of the Year (Outsourced), the Gold Award was won by James Young Specialist Team of the Year Silver Award - Capita PIP Quality Team Best Advice Line / Helpline Silver Award- Capita PIP Enquiry Centre So, you would be coming to a great place to work. NON-SALES! Discover better with a career at Capita. Were helping people unlock their value and potential, giving them access to a huge range of unique and diverse opportunities, which offer real career progression. This is our purpose, and it defines our very existence. We provide an inclusive and diverse environment for our people to thrive, develop and realise their true potential. Whoever you are and whatever your background, we want you to be yourself. Our commitment to finding better solutions for our clients has seen us become one of the UKs leading providers of consulting, digital services, and software. Our purpose is your purpose and, together, we can drive real change. Youll have the opportunity to work on, and make meaningful contributions to, a range of exciting and diverse projects. Its time to discover where you fit in. We're proud to work with the Department for Work and Pensions (DWP) and Department for Communities (DfC) for the provision of the Personal Independence Payment (PIP) Assessment Service. PIP replaced Disability Living Allowance for working age customers from 16-64. Capita pride themselves on delivering the entire PIP process to the highest standards. Job title: Enquiry Centre Advisor Job Description: Salary: Starting at £24,570 Non-sales environment, taking inbound service calls. You will be based at your NI home address with an assigned office at Beacon House, Clarendon Dock, Belfast which you will attend minimum of 1 day each week. This is a full time role - 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturday between 9am and 5pm (not likely to be every Saturday) The role will require a minimum of 1 day office working per week, usually a Tuesday. We are now looking for Inbound Enquiry Centre Advisors to join our expanding customer service team on a full time permanent basis in Belfast. The role involves providing a high-quality service by telephone to new and existing claimants of Personal Independence Payment (PIP) who are looking to place a new claim for PIP or are already receiving the Disability Living Allowance (DLA) and are at the point of renewing their benefit. Our customer service teams are responsible for resolving both simple and complex issues for a whole range of customers as well as completing back office administrative tasks. It is anticipated that the Enquiry Centre Advisor will spend 90% of their time carrying out call centre activities and 10% of their time in development activities. These percentages may vary if business or operational priorities change. Key Accountabilities: Answering calls from claimants/appointees and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring appropriate management of call lengths and call quality. Accurate data inputting with attention to detail for completion of back office administrative tasks. Any other duties that may be deemed necessary by the business to ensure successful deliver of the PIP assessment service. Qualifications Good listening skills able to understand customer problems and give clear and concise explanations. The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business. The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry. Polite and professional telephone manner, showing respect and empathy to callers. Genuine enthusiasm for customer service. Good time management. High attention to detail and accurate data inputting. Ability to work a range of shift patterns during contact centre opening hours. Be adaptable to change in a constantly shifting environment. Additional information We have a training programme starting 22nd September 2025 so you will need to be able to commit to this. We cannot approve any annual leave within the first 8 weeks of training. All offers will be subject to satisfactory completion of Baseline Personnel Security Standard vetting, which includes a basic criminality check. Benefits: Starting salary £24,570 Discretionary quarterly performance bonus. 31 days paid holiday pro rata (25 days annual leave plus 8 statutory holidays). Opportunities to progress and develop a rewarding career with a FTSE 100 company (over 70% of our managers are home-grown). Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeksand plenty more. Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel, and technology. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Employee assistance programme 24/7 support and advice on personal or work matters. Picturesque, waterside location with staff canteen. Were an equal opportunity and Disability Confident Leader, which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if youd like to discuss other changes or support you might need going forward, please email and well get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As a Disability Confident Leader, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Adaptations are available on request. For further information or to discuss any reasonable adjustments you may need, please contact us on or . Location: Belfast , United Kingdom Time Type: Full time Contract Type: Permanent

Major Incident Manager Location: Newtownabbey / Belfast Salary: Up to 47k pa Hours: Full-time, M-F, shift-based (7:30-19:30), could be 7:30-16:00 or 11:00-19:30 Contract: Permanent Office Requirement: 3 days per week (flexible) About the Role We are seeking an experienced and resilient Major Incident Manager to join a newly reshaped senior operations team. This pivotal position supports the development of a Technical Command Centre and will serve as the key point of control during high-impact IT incidents. The Major Incident Manager will work across multiple environments, coordinating complex Priority 1 and Priority 2 incidents while ensuring clear communication, strong governance, and swift progress toward resolution. You'll be part of a mature incident management operation with established processes and a steady flow of critical events. In this role, the Major Incident Manager will be expected to operate independently, take confident ownership of decisions, and influence outcomes across internal teams. This is an ideal opportunity for someone seeking a high-visibility operational role with autonomy and impact. Key Responsibilities Act as the Major Incident Manager, taking full ownership of major incidents from start to resolution. Assess priority and severity, reallocating or escalating as necessary. Coordinate recovery activities across multiple teams and ensure progress aligns with agreed procedures. Facilitate communication channels and incident conference calls. Produce accurate management-level incident summaries and updates. Support the progression and closure of lower-priority incidents. Lead incident reviews and contribute to continual process improvements. What We're Looking For Essential: Previous experience handling high-priority incidents in a multi-client or shared service environment. Awareness of ITIL and structured incident management processes. Desirable: Knowledge of Remedy or similar ITSM tools. Strong written and verbal communication skills. Ability to lead multiple teams during crisis situations, even without direct line management. Comfortable working independently and making fast, informed decisions. Willingness to work within an on-call rota. Ability to undergo SC clearance. Technical background helpful but not essential. Interview Process Stage 1: Competency-based interview Stage 2: Scenario and written communication assessment (with practical exercises) Next steps For further information on this role, please apply to share your CV, or get in touch with VANRATH for a confidential chat. Skills: Leadership Communication Troubleshooting Coordination Resilience Decision-making Benefits: Work From Home

No commute needed should you choose to work from home remotely. If you are a call centre representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home.

You also must be authorized to work in your country of residence, and. Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work.

If you are a call centre representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Centre Representative Agent Work From Home - Part Time Remote Focus Group Panelists. No commute needed should you choose to wo

Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and.

If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home. Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists.

Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and.

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home. Customer Service Representative Agent Work From Home - Part Time Remote

Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and. Earn up to $16 USD/hourly and work remotely and flexibly.

No commute needed should you choose to work from home remotely. If you are an administrative assistant or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home.

Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and. Earn up to $16 USD/hourly and work remotely and flexibly.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. No commute needed should you choose to work from home remotely. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this

Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and. Earn up to $16 USD/hourly and work remotely and flexibly.

If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home. Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists.

You also must be authorized to work in your country of residence, and. Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work.

If you are an administrative assistant or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home. Administrative Assistant Admin Work From Home - Part Time Remote Focus Group Paneli

Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and.

Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and.

Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and.

You also must be authorized to work in your country of residence, and. Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work.

Telecommute (you can work from home, work or school). A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with loc

Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and.

Telecommute (you can work from home, work or school). A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with loc

Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and.

Earn up to $16 USD/hourly and work remotely and flexibly. Flexible hours — you choose when and how much to work. You also must be authorized to work in your country of residence, and.

Telecommute (you can work from home, work or school). A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with loc

Telecommute (you can work from home, work or school). A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with loc

Telecommute (you can work from home, work or school). Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, te

Telecommute (you can work from home, work or school). Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, te

Telecommute (you can work from home, work or school). A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with loc