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Reservations Assistant 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a Reservations Assistant to join our Team. The company benefits our Reservations Assistant will receive are: - 33 days holiday per year (including bank holidays) - Discounted gym membership with Nuffield Health & Gymflex - Birthday day off - Monthly well-being days with our Chiropodist, Reflexologist and Masseuse - Private medical/dental insurance with Bupa - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Free English Classes - Access to a company doctor - Eyecare vouchers - In-house industry training - Sponsored social events - Season ticket loans - Retail discounts with Edenred - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - 20% Staff Discount at Birley Bakery - Nursery Workplace Scheme - Free freshly prepared meals on duty The responsibilities of the Reservations Assistant are: - Answering the main club line and being the first point of contact for callers to the club. - Transferring calls internally, taking messages, and passing on to the relevant department / person. - Taking reservations using Sevenrooms, making cancellations, changes and amendments. The Experience & Qualifications required of our Reservations Assistant are: - Experience of working in a luxury hotel, restaurant or private member’s club advantageous - Excellent phone manner and organisational skills - Knowledge of Sevenrooms booking system - Ability to multi-task Excellent rapport building and inter-personal skills - Good IT/Admin Knowledge The working hours - Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday - Sundays always off The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.
Company: Forland Properties Limited Location: Remote (UK based applicants preferred) Contract Type: Fixed Term (30 days) Hours: Minimum 25 hours per week | Monday to Friday 9am to 6pm Pay: £14.92 per hour (Overtime at 1.5x Saturday 1.5x Sunday 2x) Start Date: Immediate ⸻ About Us Forland Properties Limited is a UK based Lettings company focused on delivering a seamless and professional experience for landlords and tenants alike. We handle everything from property listings to legal compliance, aiming to make the rental process as smooth and stress free as possible. We are currently looking for Remote Receptionists to join our growing team on a 30 day probationary contract, with the potential for extension. This is a fully remote, phone based role with minimal admin. Role Overview As a Receptionist, you will be the first point of contact for anyone calling the business. Your role is to answer calls politely and professionally, assist with basic queries, and transfer calls to the correct department when necessary. If a relevant team member is unavailable, your job is to take clear, accurate notes and ensure the right person is informed to follow up. This is a phone based role with a small amount of admin, focused on logging and forwarding messages. No previous experience is required — if you’re friendly, organised, and confident speaking on the phone, we’d love to hear from you. Key Responsibilities • Answer inbound calls in a polite, professional and helpful manner • Assist with general queries or transfer the call to the appropriate department • When transfers are not possible, take accurate notes including caller name, contact details and the nature of the query • Inform the relevant team or personnel about the call so they can follow up promptly • Maintain a calm and helpful tone, representing the company well on every call • Log basic information as needed to keep internal communication clear and efficient What We Are Looking For We are looking for individuals who are: • Friendly, clear and professional on the phone • Comfortable handling multiple calls throughout the day • Reliable and organised with a good sense of responsibility • Quick to learn and follow instructions • Able to carry out light admin tasks, like note taking and message forwarding • Calm and positive, even in busy moments What You Need • A reliable phone and desktop or laptop with internet access • A quiet, private space to work remotely • A willingness to start immediately and commit to the 30 day contract • A polite and confident telephone manner • Basic ability to take notes and pass messages clearly Pay and Benefits • £14.92 per hour • Minimum 25 hours of guaranteed paid work per week • Time and a half for overtime and Saturdays • Double pay on Sundays • Full training and support provided • Possibility of contract extension based on performance Working Hours • Core hours: Monday to Friday 9am to 6pm • Occasional work beyond 6pm or on weekends may be required and will be paid at enhanced rates • Your work is entirely remote and phone based How to Apply Follow the application process if you feel you are the right fit for this role! No experience is needed — just a clear phone voice, friendly approach and reliable work ethic.