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Title: Employee Relations Manager Department: People Team Contract: Full Time | Permanent Based: Burntwood head office - Hybrid Reporting to: Head of People & Culture Salary: Up to £50,000 per annum DOE About the Role As Employee Relations Manager, you will take ownership for ensuring overall Employee Relations best practice, advice, training, policy and compliance across the business. You will manage a team of Advisers to ensure they are providing effective, efficient, responsive and commercial Employee Relations advice and support, with a huge focus on customer service and continuous improvement. You will ensure Managers are provided with advice and resources to navigate sensitive and complex situations, whilst protecting the organisation from risk. You will also partner with the National Support Centre management team to drive engagement and support proactive people activity. About Busy Bees Founded in 1983, Busy Bees is the UK’s leading childcare provider and the third largest globally, with over 1000 centres worldwide. We are a values-driven, purpose-led organisation, committed to giving every child the best start in life. Why you'll love working for us • Sector-leading family leave, including enhanced maternity, paternity, and adoption pay, • Smart Hive – our 24/7 employee benefits platform with retail, travel, and cinema discounts, • Childcare discount, • Your birthday off every year plus 33 days annual leave inclusive of bank holidays, • Health and wellbeing support, including our Employee Assistance Programme, Peppy, and Mental Health apps, • Professional development through our in-house training academy and access to further qualification Key Responsibilities • Leadership & Service Focus: Leading, coaching, and upskilling the Advisers, ensuring they deliver exceptional service and consistently act in the best interests of employees, Line Managers, and the wider business., • Lead complex ER cases – taking ownership of high-risk and escalated cases, including tribunal claims, ensuring fair, consistent, and legally compliant outcomes., • Act as a trusted advisor – providing clear, practical advice to managers and senior leaders, building confidence in handling ER issues., • Drive policy and process improvements – identifying trends and gaps, and leading initiatives that make our ER approach smarter and more proactive., • Legal compliance – overseeing all People policies, templates and guidance to ensure robust compliance with all aspects of safer recruitment practices, safeguarding and employment legislation., • Horizon scanning – ensuring our policies and practices are aligned with the changing legal landscape to ensure ongoing compliance. Liaising with external legal support and internal Quality team, where required., • Deliver training and guidance – empowering managers to handle ER issues effectively, consistently and confidently., • Balance risk – helping make decisions that are legally sound, commercially sensible, and people focused., • Provide insight – turning ER data into meaningful reports and recommendations that help to shape future strategy and training delivery., • Team-work – working closely with wider People team and business leaders to deliver joined-up solutions that support organisational goals., • Subject Matter Expertise – acting as the specialist for employee relations across the business, offering expert guidance across all areas of ER and employment law., • Governance – work with People Services Team Leader and wider People team to develop internal governance to ensure that all company, legislative and regulatory compliance is met. Ensuring correct levels of approval and maintaining version control / change logs accordingly., • Maintain High Standards: Overseeing and managing individual and team performance, fostering a culture of accountability and excellence. What We’re Looking For • Significant experience managing high-volume, complex ER cases within a multi-site organisation., • Strong working knowledge of UK employment law., • Experience handling escalated cases and employment tribunal claims., • Experience within a regulated environment (safeguarding and safer recruitment knowledge highly desirable)., • Proven leadership and people management experience within HR., • Experience using HR systems and case management tools., • Strong Microsoft Office capability., • Calm and confident under pressure when managing sensitive issues., • Clear communicator who simplifies complex legal matters., • Commercially pragmatic and solution focused., • Analytical, data-driven and detail-oriented., • Passionate about service excellence and continuous improvement., • Highly organised with the ability to prioritise effectively in a fast-paced environment., • Collaborative and relationship-driven, building strong internal and external networks. If you are an experienced Employee Relations Manager or HR Compliance Lead ready to have a real impact on a purpose driven organisation we would love to hear from you.

Title: People Services Manager Department: People Team Contract: Full Time | Permanent Based: Burntwood head office - Hybrid Reporting to: Head of People & Culture Salary: Up to £45,000 per annum DOE About the Role We are looking for an experienced People Services Manager to lead our transactional HR (HR Operations / HR Shared Services) function and shape how first-line HR support is delivered across a fast-paced, multi-site organisation. Your focus will be on all aspects of our transactional HR service delivery, including onboarding, safer recruitment compliance, HR mailbox, references, general departmental administration and ensuring an outstanding service. You will provide day-to-day leadership to a team of People & Culture Assistants within the People Services Team. You will play a critical role in delivering a high-quality, compliant and customer-focused HR service that directly supports our wider People strategy and organisational growth. About Busy Bees Founded in 1983, Busy Bees is the UK’s leading childcare provider and the third largest globally, with over 1000 centres worldwide. We are a values-driven, purpose-led organisation, committed to giving every child the best start in life. Why you'll love working for us • Sector-leading family leave, including enhanced maternity, paternity, and adoption pay, • Smart Hive – our 24/7 employee benefits platform with retail, travel, and cinema discounts, • Childcare discount, • Your birthday off every year plus 33 days annual leave inclusive of bank holidays, • Health and wellbeing support, including our Employee Assistance Programme, Peppy, and Mental Health apps, • Professional development through our in-house training academy and access to further qualification Key Responsibilities • Oversee all transactional HR activity to ensure accurate, efficient and SLA-driven service delivery., • Manage onboarding processes to ensure a seamless transition from offer to start date., • Work closely with Talent Acquisition and Payroll to ensure a smooth end-to-end employee journey., • Oversee the HR inbox and internal ticketing system, ensuring effective triage and prioritisation., • Ensure full compliance with safer recruitment practices, DBS checks, employment legislation and internal People policies., • Develop and maintain internal governance controls, approval processes and version management., • Implement and monitor robust HR processes across a multi-site environment., • Lead, coach and develop a team of People & Culture Assistants., • Foster a high-performance, service-focused culture built on accountability and excellence., • Create development pathways to grow future HR talent within the People Services function., • Identify opportunities to streamline workflows and improve operational efficiency., • Leverage HR systems, automation and technology to enhance accuracy and service delivery., • Continuously improve the candidate and employee experience., • Produce monthly HR operations reports and dashboards., • Analyse trends and proactively address recurring themes or risk areas., • Provide insights and recommendations to improve service delivery and compliance., • Build strong relationships with managers, employees and external stakeholders., • Provide guidance on HR policies and processes., • Investigate and resolve escalations professionally and promptly. What We’re Looking For • Experience working in a busy HR shared services or HR operations environment., • Proven management experience within HR, including coaching and mentoring team members., • Experience implementing processes or systems to ensure legislative compliance (e.g., safer recruitment, DBS, vetting checks) within a multi-site business., • Experience providing policy and process advice to managers and employees., • Strong working knowledge or interest in UK employment law and HR best practice., • Experience using HR systems and workflow/case management tools., • Advanced Microsoft Office capability., • Strong attention to detail and ability to manage complex, data-heavy processes., • Excellent prioritisation skills in fast-paced environments., • Service-centric mindset with a passion for process improvement., • Analytical, comfortable interpreting HR data and identifying trends., • Confident communicator with excellent written and verbal skills., • Collaborative team player with flexibility and adaptability., • Externally curious, keeping up to date with HR best practice and employment legislation. If you are an experienced People Services Manager or HR Shared Services Leader ready to lead a high-impact HR function we would love to hear from you.