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Housing Support Worker / Case Worker A rewarding opportunity for an experienced Housing Support Worker / Case Worker to provide structured, person-centred support within a homeless hostel, supporting residents with complex needs through effective support planning, risk management and resettlement pathways. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Worker, Hostel Support Worker, Key Worker, Residential Support Worker This role is known internally as a Case Management Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday, worked on a rota basis between 7.30am–3.30pm and 1.00pm–9.00pm, with occasional evening cover JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Case Worker to join a frontline homeless hostel service, supporting vulnerable adults with complex needs to move towards independent living. As a Housing Support Worker / Case Worker you will work exclusively within a hostel environment, delivering structured case management, support planning and risk assessments for residents who may be affected by homelessness, mental health needs, substance misuse and offending histories. The Housing Support Worker / Case Worker role involves holding a caseload, conducting regular key working sessions, coordinating with external agencies and ensuring safeguarding and resident safety remain central to all practice. This is an ideal opportunity for a Housing Support Worker / Case Worker with strong hostel-based experience who is confident working in a fast-paced, people-focused environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Case Worker include: • Resident Induction and Engagement: Carrying out resident welcomes, inductions and ongoing engagement within the hostel, • Support Planning and Case Management: Developing, reviewing and maintaining person-centred support plans in partnership with residents, • Risk Assessment and Safeguarding: Completing, reviewing and updating risk assessments in line with organisational procedures, • Key Working Sessions: Holding regular, planned case management sessions using a flexible and strengths-based approach, • Multi-Agency Working: Liaising with external agencies including health services, probation, housing and social care, • Resident Progression: Supporting residents to access benefits, activities, services and move-on accommodation, • Record Keeping and Administration: Maintaining accurate, timely records including support plans, risk assessments and case notes, • Health And Safety Compliance: Conducting building and room checks and reporting health and safety concerns appropriately, • Resident Participation: Encouraging resident involvement in activities and service development, • Professional Practice: Upholding safeguarding, confidentiality, professional boundaries and equality standards at all times CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience of working full-time within a homeless hostel or similar supported housing environment, • Demonstrable experience of working with homeless individuals with complex needs, including mental health, substance misuse and offending-related issues, • Strong experience of support planning, risk assessments and ongoing case management within a hostel setting, • Experience of holding and managing a caseload, delivering consistent and structured support, • A confident understanding of safeguarding, risk management and professional boundaries when working with vulnerable adults, • Excellent communication, interpersonal and engagement skills, • The ability to maintain accurate records and complete clear written reports, • A relevant qualification in Housing, Health and Social Care or a related field, • Experience of multi-agency working within homelessness or supported housing services, • Knowledge of outcomes-based assessment tools and harm reduction approaches This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14583 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Housing Support Worker / Case Worker.A rewarding opportunity for an experienced Housing Support Worker / Case Worker to provide structured, person-centred support within a homeless hostel, supporting residents with complex needs through effective support planning, risk management and resettlement pa

To be considered for this job vacancy, please submit your CV to our Recruitment Team.

A leading recruitment service in the UK is seeking a Housing Support Worker / Case Worker to join a frontline homeless hostel service in Birkenhead. The role involves supporting vulnerable adults with complex needs towards independent living, through structured case management and support planning.

An experienced Housing Support Worker / Case Worker to provide structured, person-centred support within a homeless hostel, supporting residents with complex needs through effective support planning, risk management and resettlement pathways. Support Planning and Case Management: Developing, reviewi

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

Housing Officer This is an excellent opportunity for a Housing Officer with experience in housing management, tenancy support, safeguarding and resident engagement to support vulnerable individuals and promote independent living. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Worker, Housing Support Officer, Tenancy Officer, Supported Housing Worker, Accommodation Officer, Hostel Support Worker, Key Worker, Residential Support Worker, Tenancy Support Officer, Supported Housing Officer SALARY: £26,299 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours total spread across Monday to Friday (with occasional requests to help cover evenings/weekdays) JOB OVERVIEW We have a fantastic new job opportunity for a Housing Officer to support vulnerable individuals experiencing homelessness and complex needs within a supported housing environment. As a Housing Officer you will deliver high-quality housing management, tenancy support and safeguarding, ensuring residents are supported to sustain their accommodation and move towards independent living. Working closely with residents, external agencies and stakeholders, the Housing Officer will manage tenancies, address anti-social behaviour, and coordinate access to support services such as mental health, substance misuse and welfare benefits. This role requires strong communication, organisation and problem-solving skills, with a proactive and person-centred approach to delivering effective housing services. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Officer include: • Housing Management Delivery: Provide effective housing and tenancy management across allocated accommodation, • Property Inspections: Conduct regular property checks to ensure compliance with housing standards and health and safety regulations, • Resident Support: Offer guidance, signposting and access to external services to support resident wellbeing, • Tenancy Sustainment: Support residents to understand their rights and responsibilities and maintain successful tenancies, • Safeguarding Responsibilities: Promote safeguarding and ensure the safety of residents and staff at all times, • Risk Management: Maintain, review and communicate risk assessments and support plans, • Void Management: Ensure void properties are prepared and re-let promptly, • Income Management: Maximise rent and service charge collection, • Record Keeping: Maintain accurate and up-to-date records using internal systems, • Multi-Agency Working: Liaise with local authorities, support services and stakeholders to coordinate support, • Health and Safety Compliance: Carry out safety inspections and respond to incidents in line with procedures, • Resident Engagement: Build positive relationships, motivate residents and support progression into independent accommodation CANDIDATE REQUIREMENTS • Previous experience in housing management, tenancy support or supported housing, • Experience working with vulnerable individuals, including those with mental health or substance misuse needs, • Knowledge of safeguarding principles and risk assessment processes, • Experience managing anti-social behaviour and tenancy-related issues, • Strong communication and interpersonal skills with the ability to build effective relationships, • Good organisational skills with the ability to prioritise workload and manage competing demands, • Experience with record keeping, reporting and case management systems, • Ability to work independently and as part of a team in a dynamic environment, • Understanding of housing standards, health and safety and compliance requirements, • A proactive, flexible and person-centred approach to supporting residents This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14535 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Housing Support Worker / Case Worker A rewarding opportunity for an experienced Housing Support Worker / Case Worker to provide structured, person-centred support within a homeless hostel, supporting residents with complex needs through effective support planning, risk management and resettlement pathways. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Worker, Hostel Support Worker, Key Worker, Residential Support Worker This role is known internally as a Case Management Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday, worked on a rota basis between 7.30am–3.30pm and 1.00pm–9.00pm, with occasional evening cover JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Case Worker to join a frontline homeless hostel service, supporting vulnerable adults with complex needs to move towards independent living. As a Housing Support Worker / Case Worker you will work exclusively within a hostel environment, delivering structured case management, support planning and risk assessments for residents who may be affected by homelessness, mental health needs, substance misuse and offending histories. The Housing Support Worker / Case Worker role involves holding a caseload, conducting regular key working sessions, coordinating with external agencies and ensuring safeguarding and resident safety remain central to all practice. This is an ideal opportunity for a Housing Support Worker / Case Worker with strong hostel-based experience who is confident working in a fast-paced, people-focused environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Case Worker include: • Resident Induction and Engagement: Carrying out resident welcomes, inductions and ongoing engagement within the hostel, • Support Planning and Case Management: Developing, reviewing and maintaining person-centred support plans in partnership with residents, • Risk Assessment and Safeguarding: Completing, reviewing and updating risk assessments in line with organisational procedures, • Key Working Sessions: Holding regular, planned case management sessions using a flexible and strengths-based approach, • Multi-Agency Working: Liaising with external agencies including health services, probation, housing and social care, • Resident Progression: Supporting residents to access benefits, activities, services and move-on accommodation, • Record Keeping and Administration: Maintaining accurate, timely records including support plans, risk assessments and case notes, • Health And Safety Compliance: Conducting building and room checks and reporting health and safety concerns appropriately, • Resident Participation: Encouraging resident involvement in activities and service development, • Professional Practice: Upholding safeguarding, confidentiality, professional boundaries and equality standards at all times CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience of working full-time within a homeless hostel or similar supported housing environment, • Demonstrable experience of working with homeless individuals with complex needs, including mental health, substance misuse and offending-related issues, • Strong experience of support planning, risk assessments and ongoing case management within a hostel setting, • Experience of holding and managing a caseload, delivering consistent and structured support, • A confident understanding of safeguarding, risk management and professional boundaries when working with vulnerable adults, • Excellent communication, interpersonal and engagement skills, • The ability to maintain accurate records and complete clear written reports, • A flexible, resilient and person-centred approach to support work DESIRABLE • A relevant qualification in Housing, Health and Social Care or a related field, • Experience of multi-agency working within homelessness or supported housing services, • Knowledge of outcomes-based assessment tools and harm reduction approaches This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14583 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If youve also worked in the following roles, wed also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ TPBN1_UKTJ

Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am – 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: • Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies, • Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector, • Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support, • Multi-Agency Working: Collaborating with housing teams, support services and external partners, • Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation, • Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits, • Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals, • Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible, • Record Keeping: Maintaining accurate case records and documentation, • General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS • Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending, • Knowledge of housing legislation, tenancy rights and welfare benefits, • Strong communication skills, both written and verbal, • Ability to manage workload effectively and prioritise multiple tasks, • Experience building relationships with stakeholders, landlords and support agencies, • Empathetic, non-judgemental and person-centred approach, • Proactive and motivated with a focus on achieving positive outcomes, • Ability to work independently and as part of a team, • Good organisational and problem-solving skills BENEFITS • 28 days’ annual leave including Bank Holidays, • Contributory pension, • Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ