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Working as part of the Casework Team, the Triage caseworker will be the first point of contact for beneficiaries seeking support: following the triage process to establish the initial needs; moving forward the requests; and following up once the casework process has been completed. This role will involve assessing the needs of the children and family to provide recommendations for appropriate assistance, including financial assistance for welfare needs, advice, and support to families in the management of finances, and assessment of child specific needs Key Tasks and Responsibilities Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval Children’s Charity. They work closely with other organisations to ensure that children and families receive appropriate and prompt support. The role of caseworker is to assess the needs of the children and family and provide recommendations for appropriate assistance to the Senior Caseworkers and Senior Leadership Team. This includes financial assistance for welfare needs, advice and support to families in the management of personal affairs and finances, and assessment of child specific needs. Caseworkers should be empathetic and non-judgmental. Caseworkers will receive induction training both in house and externally to include use of the bespoke CMS (Casework Management System) used by the Armed Forces Charity Sector. The role is subject to DBS checking. It may require some home visits and travel around the UK. Triage:  To act as the first point of contact to the Casework team for beneficiaries, providing a calm, supportive and professional welcome  To complete an initial assessment of need by triaging telephone calls, emails and applications received through Mosaic, Lightning Reach and other referral routes.  Contact families who submit an enquiry through the Charity website or via email  To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard  Accurately record beneficiary information in the CRM system, ensuring timely, detailed, and confidential case notes  Identify urgent or emergency requests for support and escalate to a Senior Caseworker for prioritising  Provide clear information about available support, signposting, or referrals  Follow up with beneficiaries once casework has been completed to ascertain impact and any unmet need  Process day to day invoices and pass to the Senior Leadership Team for payment  Maintain up-to-date understanding and awareness of the Royal Navy  Uphold organisational values at all times, conducting work with integrity, professionalism, and compassion. Naval Children’s Charity | Candidate recruitment pack 7 Casework:  Deal with enquiries and correspondence from beneficiaries  Investigate applications for grants and, following assessment, produce recommendations for the Senior Caseworkers, Senior Leadership Team and Grants Committee  Liaise with external caseworkers from SSAFA, RN FPS and other organisations to ensure comprehensive casework is carried out on all beneficiaries  Establish a relationship of trust with beneficiaries. Offer advice and guidance including relationship, bereavement, family counselling and sign posting where appropriate both by telephone and in person when appropriate to statutory/external organisations and Armed Forces charities  Investigate beneficiary entitlement to statutory funds, advise of other possible sources of charitable funding and, with the beneficiaries’ consent, refer to other charities to almonise with them to provide a package of care for the beneficiary  Seek opportunities to encourage other organisations to work proactively with beneficiaries  Ensure confidential handling of all information concerning beneficiaries in accordance with the Naval Children’s Charity’s confidentiality and data protection policies  Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with the Naval Children’s Charity’s data protection policies  Keep abreast of developments in your allocated lead area on legislation, childcare issues and the benefits system and have an awareness of the MoD allowance system  Regularly update personal training and skills  Such other relevant duties as may be assigned from time to time Person specification Essential  Understanding of military life and the impact on serving personnel, veterans and their families  Be able to demonstrate empathy, emotional intelligence, and non judgmental communication  Evidenced knowledge and experience of charitable and financial support to beneficiary groups  Strong communication, organisational and record keeping skillsDesirable  Confident using IT including Microsoft Office; knowledge of grants or other CRM  Experience of recording information into a CRM (training will be provided)  Familiarity with the Royal Navy and the Service charity sector  Evidence of working effectively in co-operation with other charities and organisations.Personal qualities  Adherence to NCC’s values  Integrity, honesty and professionalism at all times Naval Children’s Charity | Candidate recruitment pack 8  Able to treat all people with respect and dignity  Willing to take responsibility for actions and remain accountable  A team playerThe tasks listed in this job description are not designed to be exhaustive and may vary from time to time according to the needs of the Charity. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop. The Naval Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and associated professionals to share this commitment. N

Spark2Life is a community-driven charity operating across London, Kent, and Buckinghamshire.Founded in 2006, our mission is toprevent harm and promote life, with a focus on reducing youth violence, addressing racial disproportionality, and preventing school exclusions.TheCasework Mentorplays a vital

This role has been created as part of a funded project to train two Immigration Caseworkers to IAA Level 2 and expand local immigration advice provision. We are seeking a motivated Immigration Caseworker to train to IAA Level 2 and provide high quality advice to people experiencing immigration issue

We are hiring: Caseworkers, Solicitors, Home-based Consultant Solicitors and Business Development Managers at Lexmark Legal. The firm is currently in a growth phase and is hiring experienced Caseworkers, Solicitors, Home Based Consultant Solicitors, and Business Development Managers. Caseworkers: Sa

Are you passionate about helping people manage their finances and reduce debt? We are seeking a committed and experienced Outreach Debt Caseworker to join our Money Advice Team at York Citizens Advice.

We are seeking a solicitor, caseworker, or barrister to join our supportive, collaborative team. Caseworkers accredited at Level 3 OISC and Level 2 IAAS with litigation experience.

Bekenbey Solicitors is a UK-based immigration and nationality law firm regulated by the Solicitors Regulation Authority (SRA).The firm advises clients globally on a broad range of UK immigration and nationality matters, including business and talent-based routes, family applications, long-term resid

Are you passionate about helping people manage their finances and reduce debt? We are seeking a committed and experienced Outreach Debt Caseworker to join our Money Advice Team at York Citizens Advice.

This is a full-time remote role for a Consultant Immigration Caseworker/Solicitor.

The firm is seeking a solicitor or experienced caseworker (1 year PQE and/or 2 years’ casework experience) to join the immigration team who specialise in both business and personal immigration matters.

A UK-based immigration law firm is seeking a qualified immigration solicitor to manage a caseload of UK immigration and nationality matters.This fully remote position requires at least 2 years of experience in UK immigration law and the ability to communicate fluently in both Turkish and English.You

We are recruiting for caseworker positions in Compensation Fund team.

A renowned legal practice based in Greater London is seeking experienced professionals for various roles including Caseworkers and Solicitors in Immigration law.

A global immigration services provider is seeking an Immigration Consultant to join their UK Inbound team.This role involves assisting with casework, preparing documentation for visa applications, and supporting team members with client queries and presentations.Ideal candidates should have experien

As a Bank Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that will enable us to give our patients the quality care and support they deserve.It's important that our homes give the right first impression and that every area is always well-ma

Veterinary Care Assistant - Fareham.Companion Care Vets Fareham Collingwood.We are looking for a Veterinary Care Assistant to join our busy and established team at Companion Care Vets Fareham Collingwood.We have recently undergone a building refurbishment and are looking for more support to join our

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

Specialist Behaviour Support Worker.We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disabilities Service.No personal care or experience required, just the right values.Want to feel valued? You'll feel at home here.Annual leave increasing

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

Veterinary Care Assistant - Friern Barnet.We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join us at Friern Barnet Vets for Pets!.Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our team leaders ena

As a Bank Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve.In this varied role, we'll need you to answer the phone, handle our files and support our managers.You'll also meet and greet visito

Are you a dedicated Quality Team Leader with a strong commitment to excellence and continuous improvement in automotive manufacturing?.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Shift allowance of 25% payrate

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create xwzovoh pathways to become well rounded adults an incredibly rewarding

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Plenty of ups, downs and curveballs.With a career as a Team Leader at Sage Care every day will be different to the next.Each will offer you the opportunity to do meaningful and

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Make sure to apply with all the requested information, as laid out in the job overview below.Competitive Salary plus benefits.Join Detectronic's Field Services team as a.Lead a team on-site made up on an Assistant Field Service Technician or Field Service Technician ensuring quality work and health

As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life wi

Workshop Team Leader - Fabrication.Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Yolk Recruitment are supporting the recruitment of Fabrication Team Leaders to manage welding and fabrication teams within a busy manufacturin

Learn more about the general tasks related to this opportunity below, as well as required skills.Flexible - Full Time, Part Time, Evenings & Weekends.Yes - Full UK licence and access to your own vehicle.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues acros

Key Recruitment are currently recruiting for a Paint Sprayer Team Leader to work for our client based in Havant.Ensure all your application information is up to date and in order before applying for this opportunity.To lead and take ownership of the paint shop, ensuring high-quality powder coating a

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Managerial and technical leadership of an electronics design team.Work package management; cost, schedule, risk and opportunities.Ensuring the engineering team is supportin

Infrastructure Electrical & Mechanical Team Leader.Wednesbury Depot, Potters Lane, WS10 0AR.Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.MML Pension, 25 days holiday plus Bank Holidays & Free travel on Tram & NX Bus for you an

Be all you can be with Hamberley.At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day'.We're seeking a Kitchen Assistant to help us achieve our goals.Read all the information about this opportunity carefully, then use the application button below to send your CV

Are you looking for a rewarding career where you can really make a difference? Are you an experienced care professional looking for a change?.You may be looking for a new challenge within a different setting.Come and join the Agincare family as a Care Team Leader!.Click here to view the care xwzovoh

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.We really value our workforce and offer you a great benefits package includ

Our client is seeking experienced.This is a hands-on leadership role where you'll manage, mentor, and work alongside your team to deliver high-quality person-centered support that promotes independence and wellbeing.Leading and developing support teams to consistently deliver person-led care.Working

Submit your CV and any additional required information after you have read this description by clicking on the application button.Location: 74 Frederick Crescent , Port Ellen, PA42 7BE.Contract: 35 hours per week + regular overtime, permanent contract, full time.Working pattern: varied shifts includ

Redline has been retained by a leading process instrumentation manufacturer who are looking for a Engineering Manager to join their R&D team based in Surrey.Due to significant growth, they are seeking an Electronics Team Leader to be responsible for engineering and R&D for highly regulated products.

SEN Support Worker – SEN School – Hillingdon – ASAP start SEN Support Worker available for a role in the London Borough of Hillingdon SEN Support Worker with an enhanced DBS on the update service SEN Support Worker with experience working within an SEN school or SEN provision SEN

Competitive Salary plus benefits.Join Detectronic's Field Services team as a.Lead a team on-site made up on an Assistant Field Service Technician or Field Service Technician ensuring quality work and health & safety compliance.Work safely and effectively as part of a one/two/three-person crew instal

If you’re leading hygiene teams on nights and feel like you’re firefighting more than improving - this one’s worth a look.I’m working with a well-established food manufacturing site that’s investing heavily in its people, equipment, and hygiene standards.They&rsquo