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Job Title: People Operations (HR) Change Assistant Department: People Operations – HR Management Responsibility: None Travel Required: Yes, Project Dependent Reports to: TUPE & Change Manager Contract Type: permanent Salary: £27K Per Year Job Summary / Overview The People Operations (HR) Change Assistant role will be a developmental role initially, responsible for supporting the TUPE and Change Specialist in ongoing commercial TUPE and Change Projects. This role is focused on supporting the TUPE and change programmes as assigned, ensuring all relevant activities are planned for and executed smoothly and professionally, and all legal requirements are met, whilst employees’ needs are fully supported throughout the change. The People Operations (HR) Change Assistant approaches all work with a high professional standard and communicates in a positive and efficient manner, whilst maintaining the strictest levels of confidentiality at all times. The role holder can work with stakeholders at all levels across the business, as well as interface with external clients and suppliers where required, upholding the professional image of Teleperformance as experts in TUPE & change, at all times. The role takes on an open and collaborative team-work-centred approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including the wider People Operations - HR team, Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. The People Operations (HR) Change Assistant is a critical support role and therefore must be adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed, whilst working to tight deadlines and under pressure. High levels of organisation, a strong reslinece and a focus on successful outcomes will be paramount requirements. Key Responsibilities (may perform other duties as requested not specifically addressed in this document) • Responsible for co-ordination of all TUPE and change programmes (as assigned) throughout the UK business;, • Works with key stakeholders across all core departments to understand the programme requirements and organize the resources and personnel needed to deliver any TUPE/Change programme, • Works closely with the wider HR team colleagues to ensure support and resources for some of the activities required, particularly where consultations are needed prior to the change taking effect;, • Providing support on all aspects of TUPE & Change to project participants and stakeholders, to ensure legal requirements are met, and employee needs are supported throughout the programme;, • Supporting the TUPE and Change Specialist to identify any possible risk to employee engagement, attrition, commercial impacts, legal claims or programme success criteria, and develop mitigations or solutions to those risks, involving others where necessary;, • Builds and develops positive and useful relationships with a range of internal and external departments and key roles, including but not limited to Operations, Client Solutions, Business Development, Project Management, Payroll, Workforce Management, Training, Recruitment, IT, Finance, and HR Admin;, • Works collaboratively with internal stakeholders and colleagues involved in TUPE & Change Programmes to build and maintain a suite of “Gold Standard” resources, materials, templates and other useful items to help support smooth change programmes in the future;, • Looks to continuously improve our processes and approaches to ensure the best possible employee experiences and project planning/execution during TUPE and change programmes;, • Works closely with Business Development and Client Solutions teams to develop a suite of engaging materials which can be shared with clients to support our sales and growth work, to secure new business where themes of TUPE and change may be prevalent;, • Proactively seeks out client and stakeholder testimonials and supporting data regarding project delivery and success outcomes, to allow case studies to be developed and improvements to be made where needed;, • Tracks and maintains key statistics and information relating to TUPE & Change activity, and provides support for reports and/or presentations when required;, • Supports the People Operations - HR function as a whole in shaping the People Strategy and delivering its objectives;, • Supports delivery of other core People Operations- HR projects when required;, • Attends internal and external meetings as required to support the People Operations (HR) function and to take minutes where required;, • Completes all administration associated with the People Operations (HR) Change Assistant responsibilities;, • Maintains open, honest and professional communication at all levels;, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction;, • Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices;, • Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities;, • Responsible for own health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safe working environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace;, • Other duties as assigned. Main Job Requirements Education and Specific Training • GSCE or equivalent in English and Maths, • Applicants who have or currently working towards CIPD / CPP accreditation would be desirable and advantageous, • This would be an ideal entry-level role if you have an interest in pursuing a career in an HR related field or have just graduated from an HR related course., • CTC (Counter Terrorism Clearance) level security check (for successful candidate) Work Experience • 1 year of recent HR experience (eg Role such as HR Assistant, HR Business Partner, TUPE & Change role etc) in a contact center environment; OR, • 1 years of HR experience as above in a contact centre environment or another high-paced industry, or, • 1 years’ similar HR experience as above in another high-paced industry, • Any prior experience in TUPE & change would be highly advantageous, • If applying internally from another Teleperformance role, you must have held that role for a minimum of 6 months before applying, and have a clear disciplinary/capability warning record Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Competencies and Specific Skills • Takes responsibility for own performance, • Works on own initiative, • Commercially aware, • Strategic mindset, • Compassionate, • Achievement driven, • Excellent analytical ability, • Exceptional attention to detail, • Excellent communication skills – verbal and written, • Flexibility, • Resourceful, • Committed, • TP brand ambassador, • Lives and breathes the company values, • Self-motivated, • Team player, • Confident to challenge, • Advanced levels of resilience and focus, • Excellent facilitation and presentation skills, • Continuous improvement mindset, • Excellent organisation skills, • Priority management skills, • Credible, • Trustworthy, • Dependable, • Courageous, • Empathetic

Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: • Define and execute the digital transformation roadmap for contact center operations., • Align transformation initiatives with organizational objectives and client priorities., • Champion TP Digital products and promote adoption across regions. Governance & Performance Management: • Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment., • Track and report measurable value metrics for transformation initiatives., • Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders., • Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well‑supported, and sustained over time. Innovation & Digital Solutions: • Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams., • Be a subject matter expert in TP digital tools and products and their implementation requirements, • Foster a culture of innovation and continuous improvement across all delivery centres., • Apply Lean Six Sigma methodologies to optimize processes and reduce waste., • Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: • Enhance customer experience outcomes through process redesign and technology enablement., • Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: * • Collaborate with local and regional leadership to ensure alignment on priorities and execution., • Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: • 4+ years of experience in contact centre operational management., • Experience in transformation, automation and process optimisation., • Experience in tracking against KPIs and stakeholder engagement at all levels., • Experience in defining projects requirements, planning and execution. Technical Skills: • Understanding in Lean Six Sigma and continuous improvement methodologies an advantage, • Knowledge of digital tools, automation platforms and analytics., • Ability to design and track KPIs for transformation and operational efficiency., • Planning and execution of plans in order to embed transformation initiatives., • Strong analytical and problem-solving skills., • Excellent communication and influencing skills across cultures and geographies., • Innovation mindset with a focus on measurable outcomes., • Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation • Successfully deliver prioritised transformation initiatives., • Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI • Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience • Enhance customer experience outcomes through innovation and process redesign., • Improve service delivery consistency across locations. Governance & Value • Adhere to and maintain governance frameworks and regular performance reviews., • Demonstrate clear business value from transformation initiatives. Continuous Improvement • Foster a culture of innovation and continuous improvement., • Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.

Job Title: Site Security Manager (SSM) SIA Licence Required: Yes Reporting to: Campus Security Manager Key Areas of the Role Purpose The Site Security Manager (SSM) serves as the day-to-day manager of a 24/7 datacenter physical security operations team, supporting a client’s datacenter or other critical facility. Reporting to a Campus Security Manager (CSM), the SSM builds a cohesive, high-performing team that delivers a safe, secure, and compliant environment while meeting client expectations. The SSM also collaborates with other campus security leaders to maintain consistent security standards across the campus. Additional responsibilities may include client service and issue resolution, service enhancements, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log and documentation maintenance, and access rights administration. Based on coverage needs, the SSM may be required to support and provide leadership coverage at other assigned sites within the campus/region in addition to their primary site. Responsibilities • In this role, the Site Security Manager (SSM) leads the on-site security team and oversees day-to-day security operations within a 24/7 environment. You are responsible for directly managing security personnel, including administrative officers, responders, control room staff, and other security team members, while ensuring consistent staffing coverage and operational continuity., • You partner with local leadership to support recruiting, hiring, onboarding, training, and employee development. This includes coaching and mentoring team members, setting expectations, and managing performance and corrective actions in line with company policy. You also work closely with client leadership across multiple business groups to support site operations., • Operationally, you ensure compliance with security policies, procedures, and standard operating guidelines. You monitor site performance and key metrics, identify risks or security gaps, and drive corrective actions and continuous improvement. You maintain required documentation, logs, and reports, oversee on-site security systems such as access control, CCTV, and incident management tools, and support audits, inspections, and other compliance activities., • The role requires clear, professional communication with clients and internal partners, including leading meetings and presentations. You escalate significant events and risks as needed, promote safe work practices, handle sensitive information with discretion, and support additional operational needs as they arise., • Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company. Competencies Driving Performance • Takes Ownership, • Expects Excellence, • Delivers Sustainable Results, • Builds High Performing Teams Developing Yourself & Others • Is Respectful, • Is Empowering, • Leads by Example, • Gives & Asks for Feedback Making Our Strategy Happen • Drives Innovation, • Seeks Opportunities, • Fosters Collaboration, • Values Diverse Perspectives Person Specification Essential • To apply for this role, you should have an associate degree and 6+ years of relevant experience in the security industry, including 3+ years of managing people., • Experience leading teams in a security and/or datacenter environment is strongly preferred., • You should also have hands-on experience with security technologies such as CCTV, access control systems, incident management tools, and video surveillance platforms., • Strong, practical proficiency with Microsoft Office is expected, as reporting, documentation, and operational tracking are essential parts of the role., • This position is best suited for a proven people leader who is comfortable balancing operational leadership, administrative accountability, and client-facing responsibilities within a 24/7 security environment., • All applicants must have reliable means of communication and transportation (public or private) to travel to and from work, the legal right to work in the country where the position is located, and proficiency in speaking, reading, and writing in English and a common local language (where applicable)., • Applicants must also be able and willing to work a flexible schedule, including evenings, weekends, and holidays (such as during emergencies or high-priority events)., • Applicants must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county, and state laws and regulations., • Candidates must be at least 18 years old, legally authorized to work in the job location, and willing to complete the company’s pre-employment screening, including a background check and drug screening. This role may require evening, overnight, or weekend work, particularly during emergencies or high-priority events., • Work may occur in outdoor or inclement weather or environments requiring protective gear and heightened safety awareness., • The role requires the physical ability to sit, stand, and walk for extended periods (up to 12 miles/19 km per shift), climb stairs, and occasionally lift up to 25 pounds (11 kg)., • Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period., • The ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness.

Role Overview Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Cardiff. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship What you will need to be successful Hold NVQ3 in Lifts maintenance mechanics in your country Hold a drivers license You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What's In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. Competitive salary package We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone and a company vehicle The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what's next!. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. xrnqpay Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

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