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Trabajos chat support remote en Reino Unido

  • technology for commnty cic
    Project Manager
    Project Manager
    hace 17 días
    Jornada completa
    London

    Volunteer Opportunity: Technology for Communities CIC is seeking volunteers to support their mission of empowering local communities through technology. Volunteers will engage in various roles that enhance digital inclusion, provide technical support, and facilitate community engagement. Roles and Responsibilities: Ideal Candidate: • Interest in technology and community impact., • Good communication skills and basic IT proficiency., • Self-motivated, reliable, and able to work independently., • Enthusiastic about working with diverse backgrounds., • Flexible availability and a commitment to the agreed period. Volunteer Benefits: • Relevant induction and training., • Supervision and support from the project team., • Hands-on experience and skill development., • Flexible schedule and reimbursement of reasonable expenses. Commitment: • Minimum 3-month engagement., • 2-10 hours per week, flexible between remote and in-community roles. Application Process: Send a covering email and CV to express interest, along with your availability and proposed start date. Successful applicants will be invited for an informal chat and induction.

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  • Robert Walters Recruitment Agency London
    Senior Customer Service Advisor
    Senior Customer Service Advisor
    hace 2 meses
    £50000–£60000 anual
    Jornada completa
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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