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Our opportunity: Are you ready for a very red-carpet welcome? This is your chance to make a positive impact by joining an incredible team, at BAFTA’s iconic headquarters, 195 Piccadilly. Do you strive to create joy when serving members? Do you want to work with a team where belonging and inclusivity are at the core of everything we do? Our Front of House Supervisors’ are a champions at delivering an exceptional level of service to our members. It’s a varied role where you’ll get to work across all areas of the building including the members club impressive fine dining restaurant named after the well esteemed Richard Attenborough, as well as supporting on external event hires, BAFTA events and screenings. How BAFTA 195 Piccadilly gives you the red carpet experience 31 days holiday (increasing to 33 days after 5 years' service) Building is closed for 1 week during festive period in December Health cash plan (financial contribution to dentist, podiatry & more treatments) Complimentary cinema tickets Screening and Q&A access at BAFTA 195 Piccadilly Complimentary meals on duty 3% pension contribution, Life assurance Employee referral bonus scheme of £500 Longterm company sickness pay Cycle to work scheme Season ticket loan Who you are? You’ll be passionate about bringing excellence in service to all guests and have some experience in a service delivery role. We hire people with a can-do attitude, who like to help, who are team focused (Use plenty of the values words) Who are we? 195 Piccadilly is home to the iconic London HQ of the world-famous British arts charity, BAFTA. Following an extensive refurbishment programme our new and increased space will enable BAFTA to support over 80,000 people to develop a career in the creative industries each year. Housed in a historic Grade II Listed building in the heart of London’s West End, BAFTA 195 Piccadilly is a truly world-class space, providing innovative state-of-the-art facilities.

The Pachamama family is proudly delivering an exceptional guest experience at the venues in central London. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. As an experienced Head of Maintenance , we trust in your ability to step into our vibrant restaurant environment as we are seeking a highly experienced and motivated Head of Maintenance to oversee and enhance the maintenance operations of our facilities and equipment, ensuring optimal performance, safety, and efficiency.We hope that you will contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene and across the globe. Our philosophy is to do it our way and make the impossible possible. Key Responsibilities: - Develop and implement maintenance policies, procedures, and standards. - Create and manage the maintenance department budget, including forecasting expenses and tracking expenditures. - Oversee the maintenance and repair of all machinery, equipment, and facilities. - Ensure that all maintenance work is carried out in a timely and efficient manner. - Develop and maintain a preventive maintenance program to minimise downtime. - Address any potential safety hazards or regulatory compliance issues immediately. - Develop long-term maintenance strategies to support the company's operational goals. - Manage relationships with external vendors and contractors, including negotiating contracts and ensuring work meets quality standards. - Oversee the procurement of maintenance supplies, equipment, and services. - Ensure documentation is up-to-date and accessible for audits and inspections. - Prepare and present regular reports on maintenance performance, including key metrics such as downtime, cost, and efficiency. - Stay updated on industry trends, technologies, and best practices to ensure the maintenance department remains efficient and effective. For the Head of Maintenancerole, we offer the following benefits and opportunities: - Attractive annual salary based on your skills and experience. - Referral scheme with a £300 bonus for a successful candidate. - Complimentary breakfast, lunch, and dinner for all employees. - Generous staff discount at all group's restaurants. - Hospitality Rewards scheme for discounts on retails, gyms, eating out, cinema etc. - 28 days of holiday, ensuring a balanced professional and personal life. Other benefits include: - A friendly and positive work environment fostering respect and teamwork. - Psychological, financial and legal support available through our Employee Assistance Programme (EAP). - Salary paid monthly -- on the last Friday of each month. - Emergency advance payments available in exceptional circumstances. If this sounds of interest to you,** please apply**. Join the family and grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting as we are planning great openings in the near future.

Hospitality Supervisor & Admin Support ** **Permanent Are you a hospitality Jedi? Are you passionate about customer service? Do you love admin? This could be the perfect role for you! ** The Company** We are an award-winning (Cinema Audio Society, Music & Sound, Promax UK, Vox) world class leader in audio services, providing clients with a full offering to deliver any requirement needed in audio advertising, content or production across the globe. We’re based in the UK and USA and our 12 studios in Central London are a centre of excellence. We have creative, media, studios and digital under one roof and work on; radio, Spotify and digital audio advertising; audio post for TV and films; audiobooks; podcasts; music; foreign dubbing; gaming and digital campaigns to support audio experiences. Our clients include Spotify (we are their creative partner in the UK & North America), Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair, Audible and Penguin Random House. As more and more people consume and interact with audio technology, we help our clients navigate the complex world of audio and the opportunities it brings. We help brands to build their audio identity and create a distinctive sound and connection to the audiences they need to reach. We’re a mix of arty, geeky, techy, creative types who deliver exceptional products for our clients every single day. Diversity and inclusion matter to us and we are committed to inclusion across race, gender, age, religion, identity, physical ability, neurodiversity and experience. We welcome your uniqueness. In the last few years we’ve also donated time and money to Macmillan Cancer Support, The Malaria Foundation and Crisis, and we intend to do a lot more. We are committed to developing the audio industry and its future talent and we’re an active supporter of initiatives to inspire, train and develop young talent and open our doors to bring a diverse group of people into our industry. ** OUR VALUES** We know it’s all about getting the mix just right… 1 - We’re on the same wavelength We're one team We support each other We work together to achieve collective success 2 - We hear every pin drop We care about the details We deliver on what we promise We take responsibility 3 - We’re all ears We care passionately about our clients We provide exceptional customer service We build long term partnerships ** Our Culture - Defined By Our Team** We're creative (standard). We're honest and open. A swear jar would bankrupt us all. We're all equal and we laugh at ourselves… and each other. We're unconventional, productive and we do whatever it takes to get the job done. We like burgers (meat, veggie and vegan). We always make time for each other and our clients. We live and breathe audio. We're people pleasers. We're all very different and we love that about our team. We praise each other and recognise achievements. We like going to the pub for alcoholic and non-alcoholic drinks. We don't quit, we fix. We're kind and caring. We make a difference. We stick together and pick each other up when it's needed. We like to dance. We love karaoke. We say please and thank you. We're passionate and motivated. We always leave our clients feeling good. ** The person we are looking for** You love customer service and you get a kick out of admin. As the face of the studios and the first point of contact for most visitors, you will effortlessly welcome and assist clients, ensuring their comfort and needs are met through impeccable service, a warm demeanour, and clear communication. Your adept multitasking abilities will shine as you navigate busy reception periods with poise, and prepare studios for upcoming sessions, all while upholding an impeccable attention to detail and a positive attitude. Beyond client care, you will play an integral role in our operations by providing administrative support across all teams; managing documents and receipts, overseeing stock-taking, running reports, updating our CRM system, organising events and helping with data entry. If you are ready to leave an indelible mark on our studio's hospitality experience and collaborate with our diverse team, we invite you to join us in redefining excellence in audio post production. ** Key responsibilities** -Meeting and greeting clients, actors and guests into the building -Providing food and refreshments to all visitors -Adhering to strict check in / check out procedures -Providing guests with access passes where applicable -Ensuring the studios, communal areas and kitchenettes are sufficiently stocked and organising regular stock takes -General cleaning duties, including tidy down of studios, communal areas and kitchenettes (emptying dishwashers, hoovering, wiping down of surfaces etc.) -Maintaining any equipment specifically used for hospitality (coffee machines etc) -Manage receipts and additional administrative support -Supporting teams across all aspects of admin -Help removing and disposing of any confidential material securely (such a scripts) -Answering the phone and taking incoming messages. -Postal or courier administration. -Support dealing with any additional cleaning issues via an external supplier -Closing down, locking doors and setting alarms across the facility -Assisting with the planning and organisation of team social events. ** Essential requirements** -Hospitality experience is a must. -Confidence making and serving drinks, tidying tables and taking orders. -An interest in a fast paced working environment - no two days are the same! -A high level of organisational skills and experience. -Excellent attention to detail. -Proactive and able to work on your own initiative. -Ability to problem solve and work under pressure. -Confident, friendly, approachable and a team player. -Good level of experience of using Apple Macs, Google docs and sheets or similar programs -An understanding of receipt management and basic cost-tracking. -Confidence and calm under pressure dealing with celebrity clientele Must be eligible to work in the UK ** Bonus Points** -An additional language -First Aid or Fire Warden training ** Working hours /requirements** ** ** **-**This role is based onsite at our studios on Tottenham Court Road, London. -9 hour day, including 1 hour lunch break. -Daily start/end times will vary based on session start/ends. Requirements for most days range between 8am - 6pm with occasional evening work required. Salary and benefits -£27,500 per annum -25 days flexible holiday plus standard bank holidays for England and 3 fixed days between Christmas and New Year, when the business is closed. -Medical insurance scheme -Life insurance policy -Eye Care scheme with Specsavers -Cycle to work scheme -Season ticket loan -Various training schemes to help us all be better The hiring process It’s really important that we are a right fit for each other. Therefore we usually have three chats; phone, online and in person. This is so we can get to know each other properly which is really important for you and us, as we want you to be with us for a long time so you need to know it’s right for you too. If there is another way you’d like to do this, that will really give you the chance to shine, please tell us if we get in touch to chat. Apply Please apply with your CV and a covering letter and tell us why you’d like to join us and how you’d add brilliance to our team. Candidates need to have the right to work in the UK. Previous applicants are welcome. Please note, this is not a sound engineering or runner role. No agencies please. Thank you.