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Trabajos client service associate en Reino Unido

  • Public Relations Officer
    Public Relations Officer
    hace 1 mes
    £39000–£45000 anual
    Jornada completa
    London

    About Us Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities 1. Develop and implement public relations activities to promote the company's wellness and holistic therapy services, enhance brand awareness and maintain a positive public image within the local community. 2. Prepare bilingual (English and Chinese) promotional materials and external communications, ensuring consistent brand messaging across all public-facing platforms and supporting the company's reputation and customer engagement. 3. Build and maintain relationships with local community organisations, business associations, referral partners and corporate clients by coordinating approximately 10–15 stakeholder contacts, arranging 2–3 meetings each week and following up partnership opportunities to strengthen community engagement and referral networks. 4. Organise 1–2 community engagement or promotional events each month; monitor customer feedback, online reviews and public perception; analyse market trends and prepare monthly reports with recommendations for senior management. 5. Support business development and partnership initiatives; respond to external enquiries; coordinate public communications; and ensure all external communications comply with UK advertising standards, GDPR and professional ethics. Essential Requirements -A Bachelor's degree or an equivalent qualification; -At least one year's relevant experience in public relations, communications, customer engagement or business development; -Strong written and verbal communication skills in both English and Chinese; -Experience in preparing promotional materials and coordinating external communications; -Experience in maintaining relationships with customers, business partners or external stakeholders; -Good organisational skills and the ability to manage multiple tasks simultaneously; and -A sound understanding of UK professional communication standards, including data protection (GDPR) and advertising requirements. We welcome talented and enthusiastic individuals to join our team.

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  • Luxury Sales Associate - Cigar Shop
    Luxury Sales Associate - Cigar Shop
    hace 1 mes
    £30000–£32000 anual
    Jornada completa
    London

    Job Summary We are seeking a polished and enthusiastic Luxury Sales Assistant to join our prestigious cigar shop in West London. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service. This role involves engaging with diverse clientele, promoting our premium products, and creating a welcoming shopping environment. The successful applicant will be organised, proactive, and adept at upselling to maximise sales opportunities while maintaining the highest standards of professionalism and product knowledge. Responsibilities • Greet customers warmly and provide personalised assistance with their selections of cigars and accessories, • Offer expert advice on product features, flavours, and pairing options to enhance customer experience, • Manage social media accounts by creating engaging content to promote the shop’s offerings and events, • Utilise strong communication skills to build rapport with clients and foster repeat business, • Upsell complementary products and exclusive items to maximise sales potential, • Maintain organised merchandising displays that reflect the shop’s luxury branding standards, • Handle transactions accurately using the point-of-sale system, ensuring proper cash handling and record keeping, • Assist in stock management, including inventory checks and replenishment of display items, • Manage phone enquiries professionally, providing information about products and services Experience • Previous experience in luxury retail or high-end customer service environments is preferred., • Knowledge or interest in Cigars is essential, • Proven social media management skills to effectively promote the shop’s brand online, • Strong organisational skills with attention to detail in merchandising and stock control, • Excellent communication skills, including phone etiquette and active listening capabilities, • Ability to perform basic maths accurately for transactions and stock management purposes, • Effective time management skills to prioritise tasks during busy periods, • Experience in upselling techniques to enhance sales performance This role offers an exciting opportunity to be part of a distinguished retail environment where professionalism, product expertise, and exceptional service are valued above all.

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  • Luxury Sales Associate
    Luxury Sales Associate
    hace 1 mes
    Jornada completa
    London

    Driven by the highest standards of Luxury chocolate-making, La Maison du Chocolat has for over 45 years continuously shared with its clients a deep passion for creation and an uncompromising pursuit of excellence. Our Maison, internationally renowned and focused on sustainable growth is currently hiring a Sales Associate From September 2026 As a true ambassador of our Maison, with a strong commercial mindset, you will play a key role in delivering an exceptional client experience. Your responsibilities : • Ensuring an outstanding customer experience by upholding luxury retail standards, welcoming clients, providing tailored advice, and building long-term customer loyalty., • Maintaining the boutique to the highest standards at all times, contributing to visual merchandising, replenishment of stock, and orderly presentation of products., • Receiving and processing deliveries in accordance with internal procedures., • Assisting with the preparation of customer orders/, • Contributing to various commercial and promotional campaigns., • Adhering strictly to our quality, hygiene, and internal regulatory standards. With a professional demeanor, passion for Chocolate, a dynamic and positive attitude, and a strong sensitivity to service excellence, you will actively contribute to the growth of sales of our chocolate and pastry creations. About you : • A relevant qualification and/or successful experience in specialised or premium retail sales is preferred;, • Strong autonomy, team spirit, and attention to detail are essential to succeed in this role.

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