Customer service associate jobs in United Kingdom

Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London. We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers. We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team. This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families. Key Responsibilities To act as the main point of contact for parents and carers, and other stakeholders, on phone, email and social media platforms, demonstrating a high level of knowledge of our provision and guiding customers through the booking process To handle all bookings, cancellations and changes to bookings with efficiency To clearly and confidently communicate Activ Camps’ policies, procedure and terms of booking to parents and carers To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers To support the general organisation and administration of Activ Camps. Personal Specifications Essential Attributes: Previous experience in customer service and administrative roles Outstanding verbal and written communication skills Excellent numerical skills Previous experience working with Google Sheets/Excel spreadsheets Proactive and resolution-focused, with the capability of working independently Desirable Attributes: Passionate about children and/or sports and outdoor activities Experience working within the childcare industry An understanding of differing Special Educational Needs and Disabilities Knowledge of Childcare Voucher & Tax-Free Childcare payment processes Salary: £26,000 per annum Contract: Full Time Contract Start date: Tuesday 7th May 2024 Work hours: 0930 - 1800 During the school holidays hours will vary based on the requirements of our camps and clubs Holidays: 23 days pro-rata plus all public holidays Location: Company Office in Brixton, London, with the possibility to work from home on occasion Commencement subject to: Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed. Safeguarding Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people. Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy. Inclusion & Diversity At Activ Camps, we know that diversity makes our team stronger and more successful. The children that we work with come from all backgrounds and it is important that our team reflects the diversity of the people that we work with. We welcome applicants from all backgrounds to apply for jobs with us and bring their perspectives and experience to our team. How to apply Successful candidates will be invited to interview as soon as convenient for both parties. Please note Activ Camps Ltd is unable to reimburse interview expenses. Information correct on 18.04.2024 and subject to change thereafter. Job Types: Full-time, Permanent Pay: £26,000.00 per year Benefits: Casual dress Company pension Schedule: Holidays Monday to Friday Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person Expected start date: 07/05/2024

We are looking for a motivated & experienced barmanager / supervisor to join our team in our beautiful food focused dining pub. Must have cocktail, coffee, spirit knowledge. You will require exceptional customer service and passion for the hospitality industry You will be an essential member of the team and we love to hear new ideas on how to improve as a business.

Les 100 Ciels, 'the hundred skies', offers versatile clothing in high quality yarns; with Cashmere as the core of the collection. Les 100 Ciels epitomises relaxed luxury and are looking for dedicated Sales assistants to join the team to represent the brand at our flagship boutique in Knightsbridge. Immediate start, full time role The role will involve: - Providing general customer service - Processing customer orders in store - Ensuring daily targets are met - Maintaining the weekly update of store Visual displays - Managing store inventory - Maintaining shop cleanliness Committed candidates who are interested in working on a personal, direct basis with customers, and want to be part of a small team within a growing brand should apply. Immediate start.

SALES Associate - in-person role (i.e. not remote) Basic - £26k/annum + benefits + Uncapped bonuses! Are you hard-working, reliable and enjoy the buzz of working with people to create epic events? Do you want to embark on a rewarding career in events and hospitality? If so, continue to read below....... We are seeking a Sales Executive to join our team of passionate events, conferencing and banqueting professionals. A willingness to learn, proactive attitude, flexible approach and positive mindset are essential. Full training will be provided. The role involves selling to clients that are interested in holding an event at the venue, which will include: • To handle telephone, email and online enquiries for functions including weddings, conferences and private dining • To carry out showrounds and appointments at the hotels • Completing the necessary administration to ensure the event is successful from a customer service and financial point of view • To produce and communicate function details for all internal stakeholders ensuring they are well briefed on forthcoming events both through function details and 1:1 meetings • To generate new leads and enquiries as well as maintaining existing/return business Candidates must be eligible to live and work in the UK Get in touch!

The role: As a Driver and Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Driver and Warehouse Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines. This role will also be to assist in the warehouse and may at times be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way! Please note, this role requires you to have the appropriate driving licence with previous experience as a driver You will be contracted to 30 hours a week, but you will be flexible to work a pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs. We know that work shouldn't get in the way of life, so where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! Key Responsibilities: Health and safety of yourself and your vehicle Maintenance and condition of your vehicle Report any issues or incidents to your line manager Comply with transport compliance law and regulations Dealing with stock and deliveries Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales Ensuring the housekeeping standards are maintained both on the trade counter and warehousing You: Along with a clean driving licence, you will ideally have previous warehouse and driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours and able to work up to 37.5 hours a week. You’ll thrive on providing the best customer service and being a huge support to your branch colleagues and we're sure you'll have fun along the way!

Join our team as a Food Court Cashier & Sales Associate, where you'll be the friendly face behind the counter. Your main role is to ensure smooth transactions, boost sales, and provide exceptional customer service. Responsibilities: Greet and assist customers warmly, processing their orders efficiently. Upsell menu items and promotions to enhance sales. Keep the area clean and organised and helping with cleaning duties Handle cash and electronic payments securely. Resolve customer concerns with professionalism. Work efficiently in a fast-paced environment. Qualifications: Excellent communication skills and a positive attitude. Ability to multitask and work well under pressure. Flexibility to work various shifts.

To manage a caseload efficiently and effectively. You will be maintaining an independent caseload from inception to settlement or issuing. Responsibilities will involve handling a varied case load of pre-litigation NIHL work. Some supervision may also be required, however you will be overseen by the departmental Solicitors. This role would suit an experienced Paralegal or Legal Executive who is looking to propel their career, however applications from varied experienced personnel is also encouraged as the firm offers training facilities to assist with career progression. Duties and Responsibilities Proactively working to settle claims on favourable terms for the client within M&S Law's operational policy and the relevant guidelines. Liaising with relevant parties and experts associated with the claim. Providing excellent customer service and ensuring cases are rotated and actioned within the guidelines whilst maintaining WIP. Liaising with the overall department about case strategy and progression. Previous experience in dealing with NIHL claims is essential, however all applications will be considered. Key Skills Passionate about customer service and care. Work well within a fast paced and close knit team environment. Good computer literacy and keyboard skills. Team working. Excellent communication skills. Ability to organise and prioritise your workload. Target / goal driven. Other Hours: 40 hours per week, Mon - Friday Job Types: Full-time, Permanent Salary: up £25,000.00 per year Training contract opportunities Job Types: Full-time, Permanent

We are looking for an experienced Pre-Litigation Fee Earner in the Industrial Disease area of law To manage a caseload efficiently and effectively. You will be maintaining an independent caseload from inception to settlement or issuing. Responsibilities will involve handling a varied case load of pre-litigation Industrial Disease work. This role would suit an experienced Paralegal/Fee earner or Legal Executive who is looking to propel their career, however applications from varied experienced personnel is also encouraged as the firm offers training facilities to assist with career progression. Duties and Responsibilities Proactively working to settle claims on favourable terms for the client within our operational policy and the relevant guidelines. Liaising with relevant parties and experts associated with the claim. Providing excellent customer service and ensuring cases are rotated and actioned within the guidelines whilst maintaining WIP. Liaising with the overall department about case strategy and progression. Previous experience in dealing with NIHL/Industrial Disease claims is essential. Key Skills Passionate about customer service and care. Work well within a fast paced and close knit team environment. Good computer literacy and keyboard skills. Team working. Excellent communication skills. Ability to organise and prioritise your workload. Target / goal driven. Experience with MOJ portal and Proclaim is desirable. Managing a caseload

We are looking for an experienced Fee Earner in the Industrial Disease area of law To manage a caseload efficiently and effectively. You will be maintaining an independent caseload from inception to settlement or issuing. Responsibilities will involve handling a varied case load of pre-litigation Industrial Disease work. This role would suit an experienced Paralegal/Fee earner or Legal Executive who is looking to propel their career, however applications from varied experienced personnel is also encouraged as the firm offers training facilities to assist with career progression. Duties and Responsibilities Proactively working to settle claims on favourable terms for the client within the operational policy and the relevant guidelines. Liaising with relevant parties and experts associated with the claim. Providing excellent customer service and ensuring cases are rotated and actioned within the guidelines whilst maintaining WIP. Liaising with the overall department about case strategy and progression. Previous experience in dealing with NIHL/Industrial Disease claims is essential. Key Skills Passionate about customer service and care. Work well within a fast paced and close knit team environment. Good computer literacy and keyboard skills. Team working. Excellent communication skills. Ability to organise and prioritise your workload. Target / goal driven. Experience with MOJ portal and Proclaim is desirable. Managing a caseload

Salary: £27,000 per annum Days: 5 days a week including Saturdays (1 day off during the week) Timings: 8:30am – 5:30pm (Mon-Fri), 8:30am – 5:00pm (Sat) Location: 71 St. James’s Street, London SW1A 1PH Starting Date: Immediately Company Profile Truefitt & Hill Est. 1805 is recognised by the Guinness Book of World Records as the world’s oldest shaving company providing both products and services and is located in St. James’s, London. Key Responsibilities - Assist with booking appointments via telephone and email on a daily basis - Exceptional customer service - Maintain a pristine and inviting reception area, ensuring product displays are visually appealing and well-stocked to showcase the luxury product range effectively - Assist the store manager with merchandising duties including daily or weekly replenishment, monthly stock check and administrative duties Requirements - Minimum 3 years of experience within the beauty, barbering and retail arena - Able to work effectively as part of a team - Exceptional communication (oral and written) and strong interpersonal skills - Ability to work in a fast-paced and dynamic retail environment - Excellent time management & organisational skills - Proficient in Microsoft Outlook, Excel and familiar with POS systems Benefits - Employee discounts on Truefitt & Hill products - Training and development opportunities to enhance your skills and knowledge - Be part of a globally renowned brand - Pension Scheme

We are recruiting for an in-store Nutritionist & Assistant Manager that lives and breathes health and nutrition. The Assistant Store Manager will be an energetic, self-motivated and dynamic leader and team member who embodies the live well philosophy of Windfall. The role will suit individuals with experience in nutrition, ideally gained within a retail environment, although consideration will be given to those who have gained this knowledge from alternative environments. Ideally you will have a qualification in the area of Nutrition and experience within a retail managerial role. Job Duties: Team Management Support the Store Manager and 'act up' to Store Manager role in their absence. Strong team building, leadership and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management. Training employees in sales, stocking, inventory, customer service, being a cashier, and other relevant skills. Managing employees, making sure they're on their best behaviour, appropriately representing the company's values, and maintaining a positive attitude. Delegating tasks to employees. Scheduling employees to fit their weekly hours allotments. Inspiring the retail team with a positive attitude and enthusiasm. Nutrition Department Management Providing appropriate guidance on safe supplementation protocols and evidence-based nutrition to customers. Managing supplement orders and accounts. Staying on top of supplement price updates and margins in line with the current market. Providing new staff training on nutrition and supplements within the store. Organising brand trainings with supplement suppliers for staff members. Monitoring supplement dates and inventory. Monitoring brand deals and promotions in order to drive up margins within the store. Unpacking orders & processing invoices in supplement + other departments. Store Management Opening, closing and operating the retail faculty. Including, but not limited to cash handling, inventory count & deposits according to Windfall procedures. Ability to work a flexible schedule (holidays and weekends) Responsible for ordering merchandise and supplies to maintain appropriate inventory levels according to Windfall guidelines to maximise sales and maintain store appearance. Verify the delivery of all merchandise to the store. Maintaining the store at optimum sales productivity by making sure all items are in stock and shelved properly throughout the store. Communication Reaching out to customers regarding special orders and updates. Communicating with staff, customers, suppliers and other departments in person, over the phone or by email. Reporting on retail site's productivity, making sure the site is meeting financial quotas. Ensuring that the retail site meets all quality standards and regulations. Training Having sufficient product knowledge and customer service skills to help customers with questions that are too advanced for the rest of the team. The ability to learn new product trends, features, advantages and benefits, in addition to the training and development of associates with regard to product knowledge. At Windfall Natural Ltd we create an outstanding experience. From the sleek store environment, to the vast but carefully selected products; including organic food, skincare and natural remedies. We offer to our customers consultations with qualified and experienced nutritionists who keep up to date on the latest training regarding nutrition and healthy living. We are pioneers in offering education to the local community on healthy living and sustainability through our regular workshops. You need to have the confidence and ability to impartially advise people on any questions or issues they may have. Bring your smile and your personality with you! Other benefits: competitive rate of pay 20-30% discount across store company pension 28 days holiday (including public holidays) opportunity for career progression Job Types: Full-time, Permanent Salary: £31,000.00-£33,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Store discount Schedule: Day shift Every weekend Monday to Friday Weekend availability Education: Diploma of Higher Education (preferred) Experience: Retail sales: 1 year (preferred) Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Work Location: In person Expected start date: 01/04/2024

*Ensure high levels of customer satisfaction through excellent sales service. *Maintain outstanding store condition and visual merchandising standards. Maintain a fully stocked store. Identify customers' needs and wants and create a best seller list. *Welcome and greet customers in an elegant manner. Assisting customers at the fitting room and being able to add on sales. * Actively involve in deliveries and re-plan, up to date with product information. Accurately describe product features and benefits. *Follow all companies policies and procedures. Job brief We are looking for a competitive Retail Assistant to help with day to day routine in our store and provide an impeccable customer service. The goal is to provide high class customer service and to increase company’s growth and revenue through maximising the sales. Requirements and skills Proven working experience in retail sales Basic understanding of sales principles and customer service practices Proficiency in English Track record of over-achieving sales KPIs, Solid communication and interpersonal skills Customer service focus Friendly, helpful, confident and engaging personality Basic administration skills This job is full time only

An experienced and qualified Electrical Fitter with experience in running installation / service teams on-site is needed to join the team at this leading door installation and servicing company based in London on a full-time basis. This role is in London, so the relevant candidate will be working around London for a large percentage of the time, which could include the odd weekend. This includes travelling to the site, depending on the site location. This is an excellent opportunity to progress your career with a well-established company! About the Company We provide premium levels of after-sales and installation services to clients in a range of industries. We’ve been installing and servicing doors for past 3 years, and due to consistently high standards of work and customer service, We’ve built up a first-class reputation across sectors. About the Role You will work as a Site team member to provide a combination of installation, repairs, and servicing of various types of doors, including all associated hardware and components. You will be a part of the Servicing and Installation department and will report directly to the Managing Director. Much of their work requires the candidate to undergo a Security clearance, which will include background checks, references for the previous 3 years of employment, residential checks, medical and complete random Drugs and Alcohol checks. Key Responsibilities: •Install, service and maintain the range of doors, which can be NPSA (CPNI) rated. The range includes Sliding-folding, bi-fold doors, side-hinged doors and fire doors. All doors can be either mechanical or electrically operated •Provide an innovative and technically aware approach to problem-solving •Comply with all Health & Safety requirements. •Lead an on-site team of fitters to ensure the project is completed within the allocated time and to the high standards required •Ensure that all HSE and company paperwork is completed and returned to the office after the project has been completed •Ensure appropriate audits and checks are carried out on company equipment in line with relevant standards •Receive and put into action all written and verbal instructions as required •Train and supervise all team members to ensure they adhere to all safety documentation •examines drawings, specifications and wiring diagrams to determine the method and sequence of operations; •selects, cuts and lays wires and connects to sockets, plugs or terminals by crimping, soldering, brazing or bolting; •cuts, bends and installs electrical conduit; •assembles parts and sub-assemblies using hand tools and by brazing, riveting or welding; •installs electrical plant, machinery and other electrical fixtures and appliances such as fuse boxes, generators, light sockets etc.; •examines electrical plant or machinery, domestic appliances and other electrical assembly for faults using test equipment and replaces worn parts and faulty wiring. Required Experience: •Candidates must be able to demonstrate that they have experience in running Installation/service teams on-site and have SSSTS Card as a minimum •All Electricians Must be fully qualified up to 18th Edition as a minimum •All Engineers will be required to have CSCS Cards as a minimum, but all Supervisors will require SSSTS cards. (Company will pay for the upgrade for the right candidate) •The ability to read manufacturing or electrical drawings would also be essential Sounds interesting? send your CV for immediate consideration. Candidates with previous experience or job titles, including; Installation Electrician, Electrician, Electrical Inspection, Qualified Electrician, Electrical Testing, 18th Edition, Testing Electrician, Inspection Electrician, Electrical Tester, and Electrical Inspector may also be considered for this role

Job Description - Prepares sales invoices and maintains records and accounts of sales activity; - Coordinate with various departments, such as production and logistics, to ensure timely order fulfillment. - Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. - Provide regular updates on sales metrics to the sales team and management. - Respond to customer inquiries promptly and professionally via email, phone, or in-person. - Provide information about products, pricing, availability, and delivery schedules. - Handles customer complaints or forwards them to relevant member of sales team; - Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. - Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. - Ensure accurate stock levels and assist in resolving any discrepancies. Skills - An associate’s or bachelor's degree in business administration or similar preferred. - Previous experience in sales administration, or a similar role. - Exceptional interpersonal and customer service skills. - Proven work experience as a Sales administrator or Sales support agent - Hands on experience with CRM software and MS Office (MS Excel in particular) - Understanding of sales performance metrics - Excellent organizational and multitasking skills - A team player with high level of dedication - Ability to work under strict deadlines - Certification in Marketing, Sales or relevant field is a plus

Job Overview We are seeking a highly motivated and experienced Retail Manager to join our team. As a Retail Manager, you will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, managing a team of employees, and driving sales. If you have a passion for retail and possess strong leadership skills, we want to hear from you! Responsibilities: - Manage and supervise the daily operations of the retail store - Ensure exceptional customer service is provided at all times - Train, motivate, and lead a team of retail associates - Set sales goals and develop strategies to achieve them - Monitor inventory levels and ensure proper stock management - Handle customer inquiries, complaints, and escalations in a professional manner - Implement visual merchandising standards to enhance the store's appearance - Conduct regular performance evaluations and provide feedback to employees - Collaborate with other departments to optimize store operations - Maintain a safe and clean working environment Qualifications: - UK bachelor degree or equivalent in any subject is desirable - Previous experience in retail management or site supervision is essential - Strong leadership and team management skills - Excellent phone etiquette and communication skills - Proven ability to supervise and motivate a team - Exceptional time management and organizational skills - Proficient in administrative tasks such as scheduling and inventory management - Knowledge of retail management best practices - Multilingual abilities are a plus - If you are a results-oriented individual with a passion for retail and possess the necessary qualifications, we invite you to apply for this position. UK visa sponsorship available. Join our team.Salary £26500 per annum.