Client service associate jobs in LondonCreate job alerts

Please note that all applicants must have the right to work in the UK. This job does not come under sponsorship. Homecare Registered Manager with an active CQC registration. Level 5 Diploma in Health and Social Care. A full UK driving license is essential. The Role is subject to enhanced DBS checks. Job role and purpose: The Registered Manager is responsible for providing high quality home care services to support clients, ensuring they receive the best quality of life. The Registered Manager is directly accountable to the Franchisee and the care regulator. Main duties and responsibilities: The Registered Manager is responsible for efficiently managing the day-to-day running of the business by allocating resources, monitoring performance, and delivering high quality, safe and effective home care services to clients within budget and maintaining the company’s values. Additionally, the Registered Manager is responsible for managing all aspects of the staff team and providing strong leadership, so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. The Registered Manager’s duties include: Ensuring the safe delivery of the service in line with legislative requirements and company policy and procedures. Undertaking training and development to keep up to date with the law, best practice and changes in company policy and apply this knowledge to the day-to-day management and delivery of care. Understanding and monitoring health and safety in the workplace and the field and acting as a lead for infection prevention and control. Maintaining full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business. Implementing quality management and improvement systems, effectively managing complaints and incidents, and carrying out investigations relating to the quality of the service and using findings to make improvements. Being prepared to work flexibly to ensure the safe delivery of the service. Promoting the rights of each client and keeping their wishes at the centre of their care and support. Carrying out a full assessment of each client’s needs and associated risk prior to each service commencing, identifying what the client would like to achieve from their care and support. Overseeing the writing of individually tailored care and support plan with the client and/or their chosen representative that respects the client's wishes and promotes their dignity and privacy. Providing clients, and where appropriate, their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Applying excellent communication skills with clients, their families and representatives, staff, and other health and social care professionals to deliver high-quality home care services. Keeping all information about clients, their representatives, and their families secure and confidential except where policy requires sharing to protect the interests of clients. Managing the effective recruitment, induction, and training of the office team (e.g., coordinator(s), supervisor(s), and support staff) and carers. Ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times and implementing company policy and procedures in relation to managing absence, disciplinary, capability, and grievance matters. Providing information, guidance, and ongoing supervision to enable staff to carry out their roles effectively and safely Carrying out appraisals and monitoring of staff performance. Ensuring all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when carers are sick or absent. Attending external meetings and representing the service in a positive manner. Participating in the growth and development of the business and working with the franchise owner to achieve key performance targets. Other: Health and Safety To comply with the Health and Safety at Work etc. Act 1974 and to take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions. Equality and Diversity To always carry out their responsibilities in line with Equal Opportunities Policy and Procedure. Confidentiality To maintain confidentiality of information relating to clients, staff, and other users of the services in accordance with the Data Protection Act 2018 and GDPR regulations including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/ or prosecution. General This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer's organisation and interests. Conditions All offers of employment are conditional on you demonstrating your eligibility to work in the UK. Offers are also conditional on receipt of a minimum of three satisfactory references, covering at least the last three years on employment, with any gaps in employment history being explained satisfactorily. Offers are also conditional on receipt of satisfactory DBS. Whether references are deemed satisfactory is at the discretion of the organisation. Convictions During the recruitment process, we will ask job applicants to disclose any unspent convictions but will not ask job applicants questions about spent convictions, nor expect them to disclose any spent convictions, unless the job is exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. If the position is identified as being exempt, the applicant will be required to undergo a DBS check, and this will also form a condition of employment. Person specification: Personal attributes Compassionate and caring, with a kind and supportive nature towards those in need of care. Professional and respected, exhibiting excellent time management, reliability, and understanding of professional boundaries. Innovative problem-solver who can think outside of the box to identify solutions and opportunities. Supportive team player with strong communication skills and emotional intelligence. Fun and passionate about bringing joy and happiness to clients' lives. Knowledge & understanding Relevant social care and management qualifications or willingness to obtain them. Excellent understanding of home care services and the needs of those requiring care and support at home. Strong understanding of high-quality person-centred care and support, as well as anti-discriminatory care practice. Good understanding of regulatory responsibilities of a registered manager and domiciliary care law. Knowledge of confidentiality, health and safety matters, risk management, abuse recognition, and safeguarding procedures. Knowledge of business management and start up. Experience and skills Excellent communication skills and experience building positive working relationships with service users, their families, staff, and other health and social care professionals. Ability to provide support for clients' daily living with dignity, respect, and independence while maintaining privacy and choice. Experience in care services, risk assessment, and individual care and support. Effective planning and organization skills to ensure high-quality service delivery. Strong administrative and computer literacy skills. Experience managing and developing an effective staff team, including recruitment, training, supporting, and supervising staff. Ability to maintain clear and accurate records and follow statutory reporting procedures. Ability to implement policies, procedures, and instructions effectively. Experience managing social care services as a registered manager. Financial management experience. Train the trainer qualifications. Additional requirements Flexibility and commitment to ongoing training and development. Satisfactory criminal records check and evidence of not being barred from working with vulnerable people. Full driver's license with no points, Class 1 business insurance, and current MOT if using a personal vehicle for business purposes.

About the job Job Description A Senior Accounts Receivable Administrator is an essential role to the smooth running of DO & CO. You will be supporting and working closely with managers to ensure that day to day tasks are completed and that the high standards of DO & CO are portrayed to our partners. You will engage with the DO & CO Family to ensure all departments are well informed and reports are communicated efficiently and in a timely manner. As a Senior Finance Administrator, you will have a passion for numbers and expose yourself to all situations in order to improve your experience and grow within the Finance department. You will have experience in, and the drive to, implement significant process improvement through the use of existing and new technology. What will you be doing? Processing invoices, resolving missed payments, updating financial records, and effectively supervising staff engaged in similar activities. Collaborate with account managers to establish new customer accounts and customize invoicing according to their specific requirements. Maintaining the billing system Generating invoices and account statements Performing account reconciliations Maintaining accounts receivable files and records Producing monthly financial and management reports Investigating and resolving any irregularities or enquiries Assisting in general financial management and analysis, including working closely with Financial Accounting and Controlling Carry out and support with validation of information provided by the operations team before invoicing Maintaining, with accuracy, all the data input in the client billing systems Investigate queries raised by internal and external customers Timely and professional reply to internal and external customer requests Maintaining good working relationships with all DO & CO Family members as well as our partners and other stakeholders Taking responsibility for all your actions, support your team, and celebrate successes as a family Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications 3+ years’ experience working in an accounting, billing, or accounts receivable department Associate’s or bachelor’s in accounting, finance, or business management Integrity, discretion, and respect for confidentiality and privacy Familiarity with financial, accounting, and bookkeeping software, spreadsheets, Analytical skills Organizational skills Strong financial skills and understanding of financial concepts and business principles Time and process management, including the ability to prioritize multiple simultaneous deadlines, set priorities, and work under pressure Accuracy and attention to detail Passion for high-end cuisine, love for food and motivation to deliver exceptional service Well presented, professional individual with a can-do, positive attitude that indulges in team success Meticulous attention to detail and precise record keeping skills Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Highly proficient in excel with excellent working knowledge of accounting software packages and the ability to handle and integrate complex data sources, both manual and electronic Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive Salary On-Site Role Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Administration Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

Self-Employed Electrician – Domestic & Commercial Location: Based in Sydenham, South East London (covering London & surrounding areas) Employment Type: Subcontractor / Self-Employed Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch; occasional weekend work and overtime available) Start Date: Immediate start available Salary/Rate: £200 a day (depending on experience and scope) Company Overview:We are a family-run electrical installation company based in South East London. We specialise in both domestic and commercial works and pride ourselves on delivering reliable, high-quality services. Attention to detail, integrity, and customer satisfaction are central to everything we do. Due to our continued growth, we are seeking a fully qualified and experienced self-employed electrician to join our expanding team on a long-term basis. Role Summary:You will be responsible for a broad range of electrical work across residential and commercial environments. This includes installations, fault-finding, EICR testing, and remedial work. The role requires someone who can work independently, maintain a professional appearance, communicate effectively, and deliver work to a high standard. Key Responsibilities: Electrical installation of sockets, lighting, consumer units, and full property rewires Conducting Electrical Installation Condition Reports (EICRs) and associated remedial works Fault-finding, diagnostics, and rectification of issues in domestic and commercial environments Compliance with BS7671 and all relevant electrical standards Completion of all test certificates and documentation to a high standard using provided software Maintaining a clean and tidy work environment and ensuring excellent client communication Occasional emergency call-outs and weekend availability as required Requirements: NVQ Level 3 in Electrical Installation (or equivalent) City & Guilds Level 2 and 3 18th Edition Wiring Regulations (Amendment 3) City & Guilds 2391 and 2377 (or equivalent) Valid ECS Gold Card Minimum 4–5 years’ experience in domestic and commercial electrical work Capable of coding EICRs and completing certification accurately Excellent problem-solving and organisational skills Own tools and calibrated testing equipment Full UK Driving Licence Must be based in London and willing to travel What We Provide: Company van and fuel card Uniform, PPE, and tablet/laptop for certification Ongoing pipeline of work, Monday to Friday Support with certification and admin tasks Professional, supportive working environment Same-day interviews available Job Type: Full-time Pay: £200 per day Benefits: Company car Schedule: 8 hour shift Work Location: On the road

We’re looking for a reliable, motivated Skilled Labourer to join our growing team at Expert Property Services. You'll be working on a range of jobs including general repairs, damp & mould works, refurbishments, and property maintenance for landlords, housing associations, and private clients. You’ll be expected to work both independently and as part of a team depending on the job. No day is the same, but every job must be done properly, with pride and professionalism. What We're Looking For: Someone who can turn up on time, crack on, and deliver quality work Experience in general maintenance, plastering, painting, basic plumbing, basic carpentry or damp work Minimum 1–3 years of hands-on experience preferred Your own transport is essential (mileage paid within working hours) Tools are ideal but not essential—we care more about attitude and reliability What You’ll Get: Weekly or fortnightly pay Long-term career growth into roles like Surveyor, Supervisor, or Management Overtime available most weekends Real support from a company that actually communicates and values its team If you’re tired of unreliable jobs, poor communication, or not being appreciated—this is your chance to join a company that’s doing things differently.

Company Description Ackroyd Legal is an internationally recognised law firm founded in 2016. With offices throughout London, the UK, and major cities around the world, Ackroyd Legal focuses on experience, expertise, and insight. The firm hosts a team of over 180 specialty solicitors dedicated to individual, business, and corporate legal matters. Ackroyd Legal prides itself on maintaining a client-first mindset, providing comprehensive support no matter the decision or situation. Role Description This is a full-time on-site role for a Client Services Associate located in London. The Client Services Associate will be responsible for managing client inquiries, providing customer support, and maintaining effective communication with clients. The role involves addressing customer service needs and assisting with finance-related tasks. The candidate will collaborate closely with other team members to ensure a high level of client satisfaction. Qualifications Client Services and Customer Support skills Excellent Communication and Customer Service skills Ability to work independently and collaboratively Strong problem-solving skills and detail-oriented Experience in a legal or professional services environment is a plus

Sales Consultant within our International Student Recruitment Team: As a Sales consultant, you'll need to: identify and respond to the needs of students or education agents or Universities. Ilford College of Business Management is a rapidly growing international Recruitment education consultancy focused on helping ambitious students to achieve places at world-leading universities and work with our agents and students to understand their admission problems and develop a solution using education theory. Present your ideas and solutions in an effective Ilford College of Business Management is a leading Educational services organization providing a new generation of counselling. You'll give customers Information, help and advice about Universities courses or services with the aim of making sales and retaining clients. We are student recruitment company where all students from inside UK and outside UK from South Asia ,Africa and Middle East to Europe and UK. You'll build positive relationships in order to gain a better understanding of your clients' recruitment needs and requirements. you'll be responsible for identifying and pursuing new business opportunities, building and maintaining lasting relationships with clients, and driving sales growth for the company.. You are expected to deploy advanced selling principles and provide timely sales advice. You will work closely with the sales team to ensure alignment with agreed strategies and practices. You have to work both in the office and on the field, where they find clients and negotiate prices. Sale Consultant, will deal with the universities in the UK and Europe In all our universities and colleges with which we are affiliated and deliver Sales material to our Clients, Associate and students in the UK and outside the UK in South Asia, Middle East and Africa. Success in this role is demonstrated by providing strategic support and valuable inputs, helping firms generate leads and meet its sales objectives. Sales Consultant Duties and Responsibilities: - Acting as a point of contact between Students, Associate and Universities, Colleges. - maintain relationships with students, agents and Universities to understand their needs. - Engage with offer holders through multiple communication channels. - you will be meeting with many students, parents, agents and universities every day. - Contributing to our rapidly growing UK and international marketing and sales strategies. - Responding to Clients queries and resolving their objections to get them to make a purchase. - Working closely with students through online consultations, mentoring them throughout the application process, leading them on their journey to their dream university. - Playing a pivotal role in the commercial success of the company by pushing forward new leads to drive sales cycles towards completion. - Providing associates, students with detailed and accurate quotations and cost calculations. - Meeting with Students, Associates and Universities virtually or during sales visits. - Collaborate with the marketing team to develop and implement effective sales strategies. - Maintain accurate and up-to-date records of all sales activities in our Company system. - Creates sales plans and recommends cost-effective sales practices. - Represent Escape Ilford College of Business Management at events and exhibitions as needed. - Serves as primary sales resource and helps address issues.

- Determine staffing, financial, material and other short- and long-term requirements - Handles ad hoc queries across the long leasehold and short leasehold portfolio - Manage lease events such as renewals, liaising with the director - Arrange viewings with potential tenants, draft tenancy agreements, arrange tenancy checks and protection of deposits and become point of contact for the tenant during the tenancy of property - Arrange tradeperson if the property needs any repairs and maintenance - Oversee arrears cases, including covenant amendments and disputes - Manage general upkeep, maintenance and security of the property’s amenities - Make sure that the amenities meet health and safety standards and legal requirements - Examine and assess housing applications, advises on rent levels, investigate complaints and liaise with tenants’ association and social workers to resolve any issues as required - Oversees the support services of a business, such as catering, IT, utilities and physical environment - Advises on energy efficiency of the property standards as required by the law - Discusses client’s requirements and may advise client on the purchase of property and land for further portfolio expansion purposes. - Conduct property viewings on behalf of the client to purchase new properties and look after the process of purchase completion, property refurbishment if needed and furnishing of the property. - Conduct or arrange for surveys of properties including valuation survey and structural survey - Get builder quotes, architects' quotes, solicitor quotes, furnishing quotes - Arrange for project management of the property refurbishments and regularly update the client on progress - Liaise with the building regulation team, planning department at councils, HMO license officers etc. - Maintains or arranges for the maintenance of estate accounts and records and produces financial forecasts

Letting Sales Agent (Birmingham) | Home Made At Home Made we focus on creating a high-performance environment and celebrating success together. This role is part of our field sales team, working together to achieve a common goal of finding the right property for prospective renters and above all, making it a stress free, transparent experience! This is an ideal opportunity for someone looking to accelerate their development with a rapidly growing property technology start-up. This role is a remote role, working within the Birmingham area, with quarterly trips to London to reconnect with the team in person. The role will also require travel outside of Birmingham depending on business requirements (i.e. Manchester, Watford, London). *note that all travel is done through public transport If you are a self starter and someone who thrives with independent working, then this role is the one for you! No prior real estate experience is required, but sales skills and customer service is a must. Salary: Basic £25K + competitive uncapped commission (OTE £40,000+) Working Hours: Tuesday to Saturday 9am-6pm including evening viewing depending on demand. Location: The role involves daily travel across Birmingham using public transport. Additionally, depending on business needs, you will have the opportunity to conduct viewings in major cities such as London and Manchester (no driving license required). You have my attention... tell me more about Home Made! Home Made is the fastest-growing property technology company that is fixing renting for good! By combining technology and a customer-centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity, and encouraging a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good! Role responsibilities: The Lettings Agent will play a vital part in developing face-to-face relationships with our customers and delivering high-quality offers on marketed properties. Your responsibilities would include: - Work with our large Build to Rent portfolios and conduct viewings with prospective renters on a daily basis. - Provide strong customer service to prospective renters prior, during and post viewings. From introducing potential renters to their future homes, to supporting them in making that all-important decision, you'll play a pivotal role in shaping their rental experience - Showcase your knowledge and expertise, by highlighting the unique qualities of our properties, from the amenities, room capabilities, building offerings, to the best local parks, coffee shops, bars etc, tailoring your recommendations to each customer's lifestyle. - Diligently and comprehensively record data for client reporting - In quieter times jump on the phone to answer further inquiries – options for additional commission if you book in a viewing, conduct the viewing AND they move in. - Work in partnership with our Account Management teams and Operations teams to get the best out of our properties and operating processes - Head down to our London office on a quarterly basis to connect with the wider team for training and team events. - Be a Home Made culture and values champion internally and externally – professionalism, integrity and customer centricity are key to our Sales Associates standing out from the rest, our expectations are high! About You: - You enjoy the world of sales and embrace a customer-first mentality - Strong communication skills, professional and personable - A self-starter who is driven to succeed and loves hitting targets - You’re a quick thinker and capable of assessing a customer’s needs - Possess fantastic organisational skills so you can manage and prioritise your time/tasks effectively Benefits of working with us: - Competitive Holiday: 24 days leave + your birthday off! - Office events (summer social and Christmas party) - Opportunities to upskill in your career through our Learning and Development Programs - Employee perks – discounts for your favourite stores, cinema etc We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us.

We are looking for a well presented, affable and reliable candidate to join the team at our Mayfair based luxury goods boutique. If you would like to embark on rewarding new career path and share our passion in providing a truly superb client experience for our clients we would love to hear from you. Kindly note, due to the volume of applications, we will not be able to consider applicants who do not write a short statement of motivation. Duties will include: - Delivering excellent customer experience and ensuring fully personalised service - Acquiring extensive product knowledge and using such understanding to inform and assist clients - Ensuring the boutique is well kept and maintained at all times - Understanding, updating and using the POS + E-Commerce systems - Learning and utilising light craftsmanship techniques in preparation of frames and small repairs - Maintaining a clear order progress sheet and keeping track of possible delays - Preparing new orders for delivery and pick-ups Essential characteristics : - Positive 'can-do' attitude - Desire to learn - Happy demeanour - Team player Desirable but not required: - Experience in delivering/ assisting on marketing campaigns - Experience in luxury goods retail environment - Experience in social media account management - Experience with design suite software