Customer Insights Analyst
2 days ago
London
Location: Hybrid (London, Tower Hill 3 days a week) Salary: £45k - £60k depending on experience Employment Type: Full-time About the Role • We’re looking for a commercially minded data professional to help our customers answer the most important question: “So what?”, • As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning their data into clear, actionable recommendations that drive measurable business improvements, • This is a hybrid role combining data analysis, consulting, and customer engagement, with the opportunity to contribute to new business and strategic initiatives What You’ll Do • Analyse customer data within our platform to identify trends, risks, and opportunities, • Translate complex data into clear, actionable recommendations that drive business performance, • Lead regular insight reviews and Q&A sessions with clients, • Act as a trusted advisor, supporting customers to: Improve commercial outcomes, Strengthen data quality and governance and build strong relationships with stakeholders across your customer base, • Support the creation of insight-led sales materials and pitches for prospective clients, • Work closely with founders on strategic projects and evolving our insight offering, • Collaborate with engineering team to shape product development based on client needs, • Support onboarding and ongoing adoption of the platform You’ll typically work with metrics such as • MRR / MRGP metrics: churn, cross-sell, upsell / downsell etc, • ARPU, • Cohort analysis, • Organic growth with / without M&A, • Sales pipeline forecast, • Conversion rates, • Customer sentiment What We’re Looking For • Ideally 3+ years’ experience in a data, analytics, or consulting role, • Exceptional attention to detail, • Strong ability to tell a story with data and influence decision-making, • Confident communicator, comfortable engaging directly with clients, • Commercial awareness. Able to connect insights to revenue, growth, or efficiency, • Experience with BI/analytics tools (e.g. Power BI) a plus What Makes This Role Different • You own the insight layer, not just dashboards but the recommendations that follow, • Direct exposure to clients and real business decisions, • Opportunity to contribute to new business and growth initiatives, • Close collaboration with the founder and leadership team, • A unique blend of technical, commercial, and interpersonal skills About Us • At Kolayo, we make advanced, plug-and-play analytics accessible to leaders in Software, Cybersecurity and IT Managed Service Providers., • At the centre of our approach is the Kolayo Cube - a modular analytics model designed around the core performance drivers shared by businesses of our core sectors, while still adapting to the logic that makes them unique., • Our offices are based in a wework space by Tower Bridge, overlooking St Katharine’s docks. It offers barista coffee all day, after work drinks and lots of co-working space on top of our office.