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You will be ultimately responsibility for handling activities as outlined below: • Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores., • Support operational ownership in resolving customer enquiries and complaints within D+1 working days., • Deliver effective walk off post completion activities that are coordinated by the Customer Manager. Key Responsibilities • Effective CARE completion on all projects, • D+1 % contact close out support, • 80% Walk Off completion (successful visits & score captured) Core Responsibilities Strategy: • Ensure a customer service culture is adopted throughout the teams., • Carry out measurable customer feedback activities – surveys, courtesy calls and such. Covert feedback in to actions., • Implement the customer experience strategy., • Proactively shape improvements to the customer experience and service., • Liaise with the planning manager to understand which projects require a CLO on site., • Use initiative, prioritise workload and work unsupervised. Financial / Operations: • Track customer experience KPI’s and compile monthly & weekly reports. Customer / Market: • Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score., • Conduct trend analysis against failures., • Engage customers via relevant communications such as letters, drop cards within the prescribed noticing timeframe., • Take ownership for resolving customer enquiries and complaints on a Day+1 basis by liaising with customer call centre personnel., • Act as an escalation point for major complaints, repetitive issues or failures and agree resolution with the customer and client stakeholders., • Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested. Key Competencies Leadership – Act as an Ambassador promoting the Customer minimum standards Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs. Embracing Change - Able to support performance review sessions and drive performance improvement. Communication - Effective interpersonal skills. Influencing skills - Able to positively influence customer thinking Performance Management - Demonstrable experience of exceeding targets/KPI’s. Innovation and Creative Thinking - Able to adapt to customer needs Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently Qualifications/Skills Required • Experience of working in Utilities, • Supervisor Street works qualification an advantage, • Strong management skills – people, project and client management, • Financial and commercial awareness, • Driving Licence A successful DBS Check will be required We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Job TitleArchitect & Engineering Manager - UKJob DescriptionAre you passionate about building meaningful relationships and positioning innovative solutions within the security industry? As our new Architecture & Engineering (A&E) Manager, you'll shape how consultants and specifiers across the Midlan

Key Responsibilities for the Complaints and Communications Manager:Managing escalated complaints to ensure compliance and timely resolutionSupporting customer service agents with early-stage query handlingAnalysing complaint trends to identify and prevent recurring issuesOwning the company's tone of

Blackburn with Darwen Council is seeking an experienced Communications Manager on a fixed-term basis until 31 March 2028. You will lead strategic communications, advise senior officers, manage major projects and campaigns, and drive innovation across digital channels. The role sits in Corporate Comm

Account Manager – Medical Communications role within a dynamic medical communications agency. Experience working in a medical communications agency. Industries: Public Relations and Communications Services, Pharmaceutical Manufacturing, and Public Health.

Brand Communications Manager - High-Growth Food SME. Brand Communications Manager - High-Growth Food SME. You’ll be reporting to a Marketing Manager who understands the importance of brand fame and cultural relevance.

A growing FinTech organization in the UK is seeking a PR & Comms Manager to join their team.

The role sits within Corporate Communications and supports the Head of Communications in delivering strategic communications that help shape the future of our borough and beyond. We're looking for an ambitious, creative and experienced Communications Manager to join our wonderful Corporate Communica

Communications & Marketing Manager – £50,000–£70,000 DOE – 12m FTC – London/ Hybrid. Communications & Marketing Manager – £50,000–£70,000 DOE – 12m FTC – London/ Hybrid. Build essential communications materials from the ground up, including written content and slide-based assets.

A leading food challenger brand is seeking a Brand Communications Manager in London.

Strategic Communications Senior Manager. Strong digital communications capability, including oversight of websites, social media and content performance. Finance and Marketing; Industries: Financial Services, Public Relations and Communications Services, and Non‑profit Organisations.

This range is provided by Salt.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Please note, the business requires experience working for an agency on Fintech clients, or inhouse experience within the Finance sector.A growing, high-performing Fin

The role of Faculty Communications Manager sits within the central Communications team and serves as the primary communications lead for the Faculty of Science and Engineering. As one of three Faculty Communications Managers—each aligned with one of the University’s faculties—this role is resp

Communications Manager – 2-year contract with a view to becoming permanent. Are you someone who enjoys leading a team, values clear and thoughtful communication, and wants to ensure customers stay informed at every step of their journey? This could be a great fit for someone with experience in del

We’re recruiting an External Communications Manager on behalf of a highly respected international asset finance organisation. Working closely with the Head of Marketing & Communications, you’ll take ownership of external communications strategy and deliver engaging campaigns that position the bu

Job Title: Employee Communications Manager. Significant experience delivering employee communications, including strategic/change communications (typically 5+ years). Experience delivering communications to global audiences and across time zones.

Our client, an internationally recognised property development space in central London, is appointing a Senior PR & Communications Manager to cover a key maternity period, supporting an ambitious programme of communications across a high‑profile, complex estate and its corporate entity. Senior PR

Part-time Digital Marketing and Membership Manager. Women in Advertising & Communications Leadership (WACL). WACL (Women in Advertising and Communications Leadership) is a professional network of senior female leaders established in 1923.

Reporting into senior marketing leadership, the Marketing Communications Manager will be responsible for developing and delivering integrated communications across brand, PR, content, social, events and internal channels. Marketing Communications Manager. The successful candidate will have proven ex

Bamboo Medical Communications Ltd is seeking an Account Manager to lead diverse projects in healthcare communications.

Social Change is looking for a strategic, hands‑on Marketing and Communications Manager with digital marketing expertise and experience in behaviour change marketing (social marketing). Experience planning and delivering marketing or communications for clients, including managing briefs, budgets,

Product Manager – Investor Communications & Reporting. The firm is seeking a technically strong Product/Investor Communications Lead (Senior Associate/VP Level) for its Private Credit business, a newly created role offering broad exposure to senior stakeholders. Act as the central point for invest

A dynamic healthcare communications agency in the UK seeks an Account Manager to lead diverse projects, ensuring quality and client satisfaction. A Bachelor’s degree in Life Sciences and a minimum of 2 years of experience in a medical communications agency are required.

You will work closely with the Programme Manager and Engineering Manager to ensure the successful execution of our development portfolio on time, within scope, and within budget. Knowledge of the deployment of ground station and network operations within the Space Communications sector. There may be

Reporting to the Senior Consumer Communications Manager, you will be responsible for developing and delivering consumer communications across two key areas:. Consumer Communications Manager – Brand & Good Causes. Consumer Communications Manager.

To do this we need to maximise the web as a channel for new business acquisition and retention, supported by well-managed social media and customer communications.

A leading healthcare communications agency has an opening for an Account Manager to join their brilliant medcomms team in London. To be considered for this role, you will need medical communications agency experience to Account Manager level with knowledge across a variety of medcomms activities, an

We’re partnering with a thriving healthcare communications agency looking for an Account Manager to join its London team. This is a brilliant opportunity for someone with medical communications agency experience who enjoys the pace of agency life, loves building strong client relationships, and wa

Position Overview As Senior Marketing Manager, Brand and Communications, you will lead the operational engine of Proximie’s marketing function – the unit responsible for delivery, cadence, and quality. Responsibilities Lead the Brand and Communications function as the operational engine of Proxi

Could you be our next Internal Communications Operations Manager? We are looking for: Significant experience operating in complex, global organisations, with strong awareness of how communications delivery supports business priorities and organisational outcomes. The Internal Communications Operatio

What you will do Develop and implement a data-driven communications strategy aligned with the journal’s editorial and development goals Lead multi-channel campaigns to promote journal content and increase readership, submissions and engagement Produce and oversee high-quality communications materi

As our Science Communications Manager , you will play a defining role at this tipping point - bringing our science to life, supercharging our community, and demonstrating the real-world impact of our work. In this role you will: Lead the development and delivery of high-impact science communications

Marketing Communications ManagerLocation: Wellingborough, Northamptonshire (Hybrid) Pay: £70,000-£80,000 equivalent (weekly pay) + expenses Start: Immediate Contract: TemporaryA fast‑growing Defence business sector is looking for an experienced Marketing Communications Manager to lead high‑imp

Lead internal and external communications, protect reputation, tell compelling stories, and maximize visibility across media and digital platforms to support organizational goals.

Seeking a Fundraising and Communications Manager to grow reach, strengthen relationships, and increase support for local families by creating fundraising campaigns, community events, social media content, and supporter communications.

Trainee Digital Marketer – No Experience Needed.Future-proof your career in Digital Marketing – starting today.Looking for a career change? You may already be working but want a role with clearer progression and better long-term prospects.Or you might be between jobs and ready to move into a new

Technical Operations Manager - M&E (Mechanically Bias). Are you an experienced mechanically bias professional in the (M&E) building services sector, ready to take the next step in your career? My client are seeking a highly skilled and motivated Technical Operations Manager to join their team. As t

Working closely with the Senior Marketing Manager, other members of the Marketing Team, as well as key partners across Parkwood's facilities, you will be responsible for, amongst other things. Support the Senior Marketing Manager with press and social media relations and secure press coverage to rai

CompetitiveUnited KingdomLighting & Optics PermanentKey Account Manager – Trade SalesLocation: Home-Based | South East EnglandBuild Lasting Partnerships Within the Electrical & Building Products MarketAn established manufacturer of specification-led products is looking to appoint a commercially dr

If your application is successful, your hiring manager will provide further details on how this works. The hiring manager for this role is Christopher Grubb, and the main recruitment contact is Anoop Gosai.

Location:United KingdomSector:Sales / Business DevelopmentJob type:PermanentJob reference:BOW1300Salary:110,000 + benefitsHitchin, Hertfordshire 50,000-55,000 Plus BenefitsSales / Business Development Our client, a successful global technology business specialising in electronic components and solut

Job ID: 6aa10ec03ce895cc01a537c0Job Number: 298160Location: United Kingdom, EuropeJob Type: Marketing ManagerSector: Sales & MarketingPosted: 2026-09-09Consultant: Helena Munro - Executive Search ConsultantMarketing Manager opportunity with a growing medical manufacturing organisation, leading marke

SENIOR OPERATIONS MANAGERRole purpose:ITP Aero UK are recruiting for a Senior Operations Manager to join our team in Hucknall - UK on a full-time permanent basisWhat is the objective of this role and what does it consist of?You will lead a team of between 3 and 5 Production Managers and between 45 a

As an Operations Manager you'll own the operational outcome of some of Deel's most strategic customers, ensuring they launch successfully and continue to operate efficiently as they grow.

The Role at a GlanceProcurement & Operations ManagerOxfordshire – Fully site-based during probation, with potential for one day working from home thereafter49,000–52,000 DOEPlus BenefitsFull Time | PermanentCompany: Multi-award-winning, internationally renowned luxury sculptures, sundials and wa

Job Description SummaryThe Account Manager is responsible for developing and executing strategic account plans across a defined UK territory or customer portfolio to drive The Account Manager is responsible for driving growth across a portfolio of UK healthcare accounts by developing strategic partn