Complaints coordinator jobs in United Kingdom

Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveler. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Job Description Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests. What you’ll do… Keep the hotel premises and guests safe and sound. Make sure every guest feels special and eager to come back for more. Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift. Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe. Handle any reservations, bookings, or inquiries that may occur during the night shift. Keep detailed records of who's staying with us, any incidents, and other important info. Know your stuff when it comes to health and safety rules. Be part of the hotel crisis and fire teams and know all the drill. Stay in the loop with other departments and staff to keep things running smoothly and guests happy. QualificationsMost important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required. Your humble and open to ideas. We leave our egos at the door and help get it done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... Opportunity to take party in an amazing opening team, Hyde is doing it differently. 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities Cycle to work scheme The chance to make your mark in a fast-growing Brand Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.

Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Attend meetings when required. - Embrace and embed new changes in PE systems and processes. - Training the new starters according to the company guidelines. - Coaching and supporting team members in their development. Highlights high performing individuals. - Track team absences and report them to your Area Manager/Deputy Area Manager. - Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required. - Help to create a customer focused environment. - Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy. - Implement the lead from the front mindset and set a clear example of Product quality for all to follow. - Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction. - Clear communication of Sales Goals, striving to consistently exceed sales targets. - Train the team on all new products enabling them to drive sales. - Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food). - Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary. Who you are: - You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change. - You have experience of managing a diverse workforce. - You are customer-focused, and enjoy interacting with customers. - You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them! - You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience. - You are hugely detailed oriented and don’t ever cut corners - You love working in a team and helping to manage other chefs in the kitchen! - You can clearly communicate both verbally and in writing - ... A pasta lover! What we can offer: - £13.5 per hour - £14.5 per hour from midnight onwards. - Monthly bonus according to site performance - Join a dynamic, fast-moving & diverse team - Regular team socials as well as occasional trips to ‘il bel paese’ - Free Pasta Evangelists products - Free Italian and English lessons - Discounted gym membership - Cycle to work scheme - Development Opportunities - you can grow inside the business

Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Job Description The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team. Managing the rostering for all catering staff (including kitchen staff) Managing time sheets/payroll management Ordering of food and drinks and sundries through Do & Co ordering system. Liaising with the Lounge Manager and Supervisors Liaising with laundry regarding Lounge linen Ordering cleaning supplies Performance management and training of all staff Investigating customer complaints Completing daily audits and maintaining stock control Ensuring food temperature is adhered to as per H &S regulations Qualifications Minimum 3 years experience as a Supervisor in hospitality industry Excellent communication skills The ability to demonstrate great team work Lead by example - in attitude, work ethic and appearance Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £14.00 per hour Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming experience for our guests and visitors. Joining a small but friendly team, you will work with a flexible approach and have a friendly, outgoing personality to suit this role. A proven record of working in this environment with experience and management skills that provide operational efficiency in maintaining detailed records and co-ordinating staff. Checking guests in and out, dealing with complaints , reservations face to face and online. Experience in a booking management system such as Cloudbeds is preferred and a knowledge of all aspects of Health & Safety. A flexible attitude is desired as some shifts will include weekends. Job Summary · Job Type: Full-time · Pay: £25,000.00 · Company pension · Expected hours: 40 per week · Schedule: 8-hour shift but flexible and including weekends · Education: Grade A – C GCSE in English and Maths or proven record of ability · Language: English (required) · Licence/Certification: Driving Licence (preferred) · Work Location: Waterview Apartments, Michaelson Road, Barrow in Furness Skills · Professional phone etiquette with excellent verbal and written communication skills · Ability to work independently with minimal supervision · Proficiency in Microsoft Office (Word, Excel, PowerPoint) · Strong administration, clerical and computer skills with the ability to quickly learn new software programs. · Exceptional organizational skills with the ability to prioritise tasks effectively · Ability to delegate tasks effectively, considering team members’ strengths and workload distribution. · Setting up a schedule for monitoring linen used · Creating rotas for front of house reception and cleaning staff · Keeping a record of all maintenance requirement and liaising with local trades when necessary · Working closely with the owners with regular updates on all aspects of the apartments

About Us Exhibit is an independent venue in the heart of Balham, we have been hosting late night parties, brunches and private events, for over two decades… and we are just getting started! We are a multi-space venue serving up quality cocktails, wholesome food and unforgettable experiences. Spanning 3 floors, we have a stunning sun-trapped garden and terrace, gorgeous mezzanine and balconies, cinema and karaoke suite, boutique private hire rooms and of course… a giant dance floor! People are at the core of our business, from our guests to our team members. We believe that everyone is unique with both our service and training styles reflecting this. No day at Exhibit is ever the same… …but one thing we can guarantee is that, it’s going to be A DAMN GOOD TIME! ** About You** We are looking for an experienced and proactive Assistant Manager with late night experience to join our busy team. To perform this role, you will be responsible for focusing on the late night operations and running of the events under supervision from the GM, but in time owning the show, being that natural leader, ensuring excellent customer service maintaining high standards. You will understand that safety is paramount, exceeding our guest expectations is crucial and you can think on your feet, react and above all, bring the party. Big personalities to the front! Everything is teachable as long as you bring the energy ** Responsibilities:** Owning the party vibe Taking the night to the next level Managing our team to ensure smooth operations and excellent customer vibes Training new staff members and providing ongoing training and support to existing staff Working with the team in running the weekly events Handling customer complaints and resolving any issues that arise promptly and professionally Managing the door and work alongside security and senior management, fully understanding the licensing laws and the company policy Maintain venue and floor company standards ** Requirements:** - Minimum 1 years’ experience in a similar role, preferably in a busy bar or late-night event space environment - Excellent communication and interpersonal skills - Strong leadership and problem-solving skills - Ability to work well under pressure and manage multiple tasks simultaneously Knowledge of health and safety regulations and best practices Ability to work flexible hours, including weekends and holidays Understanding and knowledge of licensing laws Personal Licence Holder and experience working alongside security team are preferred If you have a passion for hospitality, enjoy working in a fast-paced but highly enjoyable environment, and have a proven track record of managing a team effectively, we would love to hear from you. We ask you to deliver 2 big nights a week, with one weekend off a month. The best work life balance in the industry, great food, discounts at our sister venues, 50% off drinks and above all a big step in your career

We are looking for a talented individual to join our team at Paradiso Soho! A little about us. Paradiso burger and cocktail bar is in the heart of Kingly Court operating on 2 floors, we serve fresh food, amazing cocktails and on the weekends we offer bottomless brunch. Here at paradiso we train our team members to work on the bar and on the floor providing table service so everyone has the knowledge to work in any section. What we are looking for. An experienced supervisor who has worked behind the bar and on the floor. You are well organised, presentable, polite, have experience in leading teams of up to 12 people at one time, know how to deal with customer complaints, can train new and current staff members with all the skills they need to do their jobs to the highest standard. If this sounds like you then hit the apply button and we will be in touch as soon as possible.

About Us Exhibit is an independent venue in the heart of Balham, we have been hosting late night parties, brunches and private events, for over two decades… and we are just getting started! We are a multi-space venue serving up quality cocktails, wholesome food and unforgettable experiences. Spanning 3 floors, we have a stunning sun-trapped garden and terrace, gorgeous mezzanine and balconies, cinema and karaoke suite, boutique private hire rooms and of course… a giant dance floor! People are at the core of our business, from our guests to our team members. We believe that everyone is unique with both our service and training styles reflecting this. No day at Exhibit is ever the same… …but one thing we can guarantee is that, it’s going to be A DAMN GOOD TIME! *** About You*** We are looking for an experienced and proactive Late Night Manager to join our busy team. To perform this role, you will be responsible for managing the late night operations and running of the events, ensuring excellent customer service maintaining high standards. *** Responsibilities:*** Supervising and managing the team to ensure smooth operations and excellent customer service Training new staff members and providing ongoing training and support to existing staff Working with the team in running the weekly events Handling customer complaints and resolving any issues that arise promptly and professionally Ensuring that all health and safety regulations are followed and maintaining a clean and organised workspace Ensuring that labour costs are managed effectively Managing the door and work alongside security and senior management, fully understanding the licensing laws and the company policy Maintain venue and floor company standards *** Requirements:*** Minimum 2 years’ experience in a similar role, preferably in a busy bar or late-night event space environment Excellent communication and interpersonal skills Strong leadership and problem-solving skills Ability to work well under pressure and manage multiple tasks simultaneously Knowledge of health and safety regulations and best practices Ability to work flexible hours, including weekends and holidays Understanding and knowledge of licensing laws Personal Licence Holder and experience working alongside security team are preferred If you have a passion for hospitality, enjoy working in a fast-paced environment, and have a proven track record of managing a team effectively, we would love to hear from you. London, England, United Kingdom Management 1 hour ago Your job is looking good, but let's make it great! Add more details like a job description, language requirements, and more to get better matches.

The Alfred Tennyson is part of the community in Knightsbridge. A home for the locals and tourists a like looking for quality offerings in a warm and comfortable environment. It is one of Cubitt House’s eight luxury pubs situated in Central London. We are looking for someone ambitious, passionate and above all puts people and being hospitable first. Why you would want to work as a Assistant Manager for Cubitt House: - Starting salary £39,000 more dependent on experience. - Cubitt Socials including Pub quiz, Family meals, 5 a side football etc. - Many opportunities for career development and progression. - Structured training plans for each role, monitored and supported by in house trainers. - Paid training courses (both in and out of house) and trips to our suppliers including some overseas. - Supplier trips for all team members - Pension Scheme. - Access to Wagestream. - Workplace Nursery Scheme. - 50% Discount policy when dining in our restaurants. - Free Perkbox membership with over 300 discounts including – Apple, Cineworld, Café Nero, National Express etc. - Cycle to Work scheme. - Length of service awards, ranging from 1 year to 5+ year rewards and more!- Prioritise the consistent delivery of the highest standards, across all aspects of the business.- Put training, development and engagement of team members first. Duties: - Oversee daily operations of the restaurant, including bartending, food production, and coffee service. - Manage and coordinate catering events, ensuring smooth execution and customer satisfaction. - Supervise and train staff members, providing guidance and support to ensure excellent service. - Monitor inventory levels and order supplies as needed to maintain efficient operations. - Develop and implement strategies to increase revenue and improve customer experience. - Handle customer inquiries, complaints, and feedback in a professional and timely manner. - Ensure compliance with health and safety regulations, as well as company policies and procedures. - Collaborate with the assistant manager to achieve business goals and objectives. - Coordinate with other departments within the hotel, such as banquets, to ensure seamless operations. At Cubitt House we pride ourselves on going the extra mile for our people. We have made great steps to make sure all our teams are valued, trained and rewarded in the best ways possible. This is just the start and a lot more is to come. Being a well renowned company to work for is top of our list! Join our team as a Assistant Restaurant Manager and be part of a dynamic hospitality environment. We offer competitive compensation, opportunities for career growth, and a supportive work culture. Apply now to take the next step in your career!

An opportunity has arisen for a full-time Reception Supervisor who is head and shoulders above the rest! We need someone who understands the importance of 5* customer service, professionalism, organisation and management but who is also naturally warm, friendly and a people person. You will work closely with both the Management team and the Reception team and will act as a trainer and mentor for the Reception staff so that they uniformly offer the best experience possible for our members. Above all, you will lead by example and will exemplify what a superstar Receptionist is. As Reception Supervisor, you will have a wide variety of duties that you will be expected to engage in. The role is interesting and varied and whilst there can of course be down time, on the whole it is fast paced. Amongst the usual day to day running's of reception, it will be your responsibility to create and maintain efficient Rota’s ensuring that the reception is covered at all times, keep on top of merchandising and ordering, staff training, Reception recruitment, to ensure that staff are following correct procedures at all times, to create and implement new procedures when deemed necessary, to answer member enquiries and to deal with complaints in a calm, conciliatory manner. On occasion you may be required to deputise for Duty Managers and you will support Senior Managers in opening and closing procedures of the club. Your shift pattern will include both early, late and middle shifts and will involve you working one weekend in three. You will also be responsible for safely evacuating the reception area in the event of a fire or emergency and also for training the Reception team to be able to do so in your absence. Who are we looking for? The ideal candidate must have had previous experience in a similar high end establishment and ideally within the hospitality and leisure industry. You should ideally have a minimum of 2 years of experience of leading a small team and should have excellent communication skills along with customer service levels that are second to none. An excellent telephone manner, the ability to take and pass on accurate messages and an eye for detail is a must, as is being computer literate and having the ability to multi-task in a fast paced environment. You must take pride in your appearance and be happy to conform to our uniform requirements and must also ensure that the rest of the team do the same. Having your own transport or being very local would be a big plus. Above all, we are looking for someone who enjoys their work and who has an infectious, positive, can-do attitude! Work remotely: No Job Types: Full-time, Permanent Pay: £25,000.00 per year Benefits: Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Schedule: 8 hour shift Monday to Friday Weekend availability Supplemental pay types: Yearly bonus Ability to commute/relocate: London N10 2QE: reliably commute or plan to relocate before starting work (preferred) Experience: Management: 2 years (required) Work Location: In person

Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Office Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our office. The prospective applicant needs to demonstrate the following: · Mainly responsible in making office run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. Skills, experience, and qualification required for the role: · Proven experience as an Office Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. Experience in the similar role for 3 years is desirable. If you are a skilled Office Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.

Want to be part of a global brand with countless opportunities? Amazonico London is on the hunt for a supervisor to join the family. Situated in the heart of Mayfair on Berkeley Square, Amazonico encapsulates the spirit of an adventure through the Amazon River—the vibrancy, the abundance, the intrigue, and the excitement. Our inspiration is founded in Latin America and runs through everything we do. From the seamless blending of our menus inspired by the countries of the Amazon but also the unique Asian and Mediterranean communities that inhabit them, to music being the beating heart of our experience, we are a fun family of passionate individuals with a shared mission to give our guests the most exciting experience. Employee Benefits: Competitive salaries Global career progression with opportunities for high performers to experience new openings in Europe, the USA, the Middle East, and many more to come! Opportunity to expand your skills with the support of experience management Subsidised short- or long-term housing is provided by the company to all new starters moving to London in a prime London location (only eligible to successful candidates outside of London and residing in the UK). Internal training and succession plans for rapid promotion. Education rewards Access Perkbox and enjoy a range of discounts and offers across well-known brands. Superb quarterly bonus schemes Refer-a-friend bonuses Staff meals (3 times per day) Shoes & uniforms provided or management's annual tailored suit allowance (role specific) Flexible working scheme & 28 days of holiday per year Staff & family dining discounts across the company’s global portfolio Have you got what it takes to join us in the jungle as a Supervisor? As our Supervisor at Amazonico, your responsibilities would include: Ensure the efficient running of a section during service and be responsible for any guest’s request. Promote sales and build rapport with guests. Ensure all orders, bills, and payments are taken correctly. Be competent with the point-of-sale system to ensure orders are placed efficiently and swiftly. To coordinate the allocation of duties and breaks for the Commis Waiters and Head Waiters To assist the management team with guest complaints and inquiries. Be responsible for ensuring that all guests receive the best possible service and care. Be able to work in a fast-paced environment. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you believe you have the warmth, passion, and enthusiasm, we want to hear from you! What are you waiting for? It’s time to start your London adventure and join the Amazonico family as a Supervisor!

About Us: Louche is a sophisticated and stylish venue located in the vibrant heart of Soho, London. Known for its chic ambiance, innovative cocktails, and exceptional service, Louche Bar offers a unique experience for guests seeking a memorable night out. We pride ourselves on delivering top-notch hospitality and creating a welcoming environment where patrons can enjoy themselves. Job Description: We are currently seeking a dynamic and experienced General Manager to lead our team at Louche. The ideal candidate will be a passionate and dedicated individual with a proven track record in bar management and hospitality operations. As the General Manager, you will oversee all aspects of the bar's daily operations, including staff management, customer service, inventory control, and financial management. You will be responsible for ensuring that the bar runs smoothly and efficiently while maintaining the highest standards of quality and service. Key Responsibilities: - Provide leadership and direction to the bar staff, fostering a positive and supportive work environment - Recruit, train, and supervise bar staff, ensuring that all team members are properly trained and motivated to deliver exceptional service - Develop and implement policies and procedures to ensure efficient and effective bar operations - Monitor inventory levels and manage stock replenishment to minimise waste and maximise profitability - Maintain high standards of cleanliness, hygiene, and safety throughout the bar area - Handle customer inquiries, complaints, and feedback in a professional and timely manner - Work closely with the management team to develop and implement marketing strategies to attract and retain customers - Prepare and analyse financial reports, budgets, and forecasts to track performance and identify areas for improvement - Ensure compliance with all relevant health and safety regulations and licensing requirements Qualifications: - Proven experience in bar management or a similar role, preferably in a high-volume and upscale establishment - Strong leadership and interpersonal skills, with the ability to motivate and inspire a team - Excellent communication and customer service skills - Solid understanding of bar operations, including inventory management, cost control, and staff scheduling - Knowledge of industry trends, best practices, and regulatory requirements - Ability to multitask and work well under pressure in a fast-paced environment - Proficiency in Microsoft Office and point-of-sale (POS) systems - Personal license If you are a passionate and experienced bar professional looking for an exciting opportunity to lead a dynamic team in a premier nightlife destination, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for the role.

We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! Tapi are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today. Your Responsibilities Work together with your store team to “wow” our customers at every turn. Deputise for the Store Manager across all Store operations. Assist in the management of the store including sales targets and team motivation. Support and train the team to succeed and deliver the “Tapi difference”. Support the Store Manager to induct new Tapi colleagues. Drive sales to meet and exceed your personal sales targets. Deliver outstanding service to all customers – surpassing their expectations. Assist the Store Manager in the excellent appearance of the store and actively support promotional changes. Handle customer complaints in difficult situations. Ensure we always exceed customers’ expectations to encourage recommendations and repeat business. Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business. Regularly use Tapi technology to input customer order details accurately and to a high standard. Comply with all Health, Safety and Security requirements set out by Tapi. The Big Package 25% colleague discount Salary sacrifice pension Share of profit bonus scheme Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) Employee Assistance Programme A day off for your birthday Cycle to work scheme About You! People are your bag – you get them, you understand them and importantly, you can sell to them! You’ll be confident in your ability and see 100% of target as the minimum – not job done! And, you’re always on the lookout for ways to improve things for customer and colleagues.

We are seeking a dynamic and experienced Café Supervisor to join our team at Feya Café. The Café Supervisor will be responsible for overseeing daily operations, ensuring exceptional customer service, and managing a team of café staff. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering high-quality food and beverages to our customers. Responsibilities: • Supervise day-to-day operations of Feya Café, including opening and closing duties, inventory management, and cash handling. • Ensure exceptional customer service by greeting guests, taking orders, and addressing any concerns or complaints promptly and professionally. • Train, mentor, and motivate café staff to deliver outstanding service and uphold company standards. • Schedule and coordinate staff shifts, ensuring adequate coverage during peak hours and special events. • Maintain cleanliness and organization of Feya Café, including seating areas, kitchen, and restrooms, in accordance with health and safety regulations. • Monitor food and beverage quality, freshness, and presentation, and address any issues with kitchen staff as needed. • Assist with menu planning, pricing, and promotional activities to drive sales and meet revenue targets. • Handle administrative tasks such as payroll processing, staff evaluations, and performance reviews. • Collaborate with management to develop and implement policies and procedures to improve efficiency and customer satisfaction. • Stay updated on industry trends, competitor activities, and customer preferences to enhance Feya Café’s offerings and maintain a competitive edge.

We are looking for floor manager who will work on the floor during working hours of the Restaurant. Supervise the staff, check customer needs, ensure food and drink served is of high standard. Resolve complaints from guests in a polite and friendly manner. Ensure to report all situations to the general manager.

We are looking for a skilled site Supervisor who will oversee the daily operations of The House of Yum. In this role, you will be responsible for managing staff, ensuring customer satisfaction, hitting sales and metric targets and maintaining high-quality food and service standards. You should have excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional dining experiences. Supervise and coordinate the activities of restaurant staff to ensure efficient and effective operations. Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences. Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene. Monitor inventory levels and order supplies as needed to ensure adequate stock levels. Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback. Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner. Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures. Collaborate with management to develop and implement strategies to improve restaurant performance and profitability. Assist with the recruitment and hiring of new restaurant staff as needed. Perform other duties as assigned by management.

Tasks required by this job include: · determines staffing, financial, material and other short- and long-term needs; · controls the allocation, training and remuneration of staff; · provides clients with information and advice on styles and treatments, and resolves any complaints or problems; · ensures clients records are maintained; · undertakes and/or directs hair treatments and/or beauty therapy; · checks and maintains any equipment, and ensures that all safety requirements are met; · demonstrates, advises on and sells hair and/or beauty products; · ensures financial accounts for the business are maintained.

Position: Property Housing and Estate Manager Location: 29 Chesnut Grove, Mitcham, England, CR4 1RE Job type: Full-Time, Permanent Salary: Up to £25,000.00 - £30,000.00 dependent on experience (plus bonus structure) We are looking for Job holders with the experience of managimg shopping centres, residential areas and private estates, and arrange for the sale, purchase, rental and leasing of property on behalf of clients and employers. Responsibilities: · Determines staffing, financial, material and other short- and long-term requirements; · Manages general upkeep, maintenance and security of the estates amenities; · Makes sure that the amenities meet health and safety standards and legal requirements; · Advises on energy efficiency; · Discusses clients requirements and may advise client on the purchase of property and land for investment and other purposes; · Conducts or arranges for structural surveys of properties and undertakes any necessary valuations of property or agricultural land, and deals with grant and subsidy applications; · Negotiates land or property purchases and sales or leases and tenancy agreements and arranges legal formalities with solicitors, building societies and other parties; · Maintains or arranges for the maintenance of estate accounts and records and produces financial forecasts; · Acts as arbiter in disputes between landlord and tenant and ensures that both fulfil their legal obligations; · Examines and assesses housing applications, advises on rent levels, investigates complaints and liaises with tenants association and social workers to resolve any family problems. About you: • At least three years’ experience within the relevant field • Excellent knowledge of marketing strategies • Ability to manage multiple projects simultaneously • An excellent understanding of the this industry • Ability to build and maintain strong client and team relationships • Confident communicator and presenter at all levels, with excellent interpersonal skills

Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Office Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our office. The prospective applicant needs to demonstrate the following: · Mainly responsible in making office run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. Skills, experience, and qualification required for the role. · Proven experience as an Office Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. Experience in the similar role for 3 years is desirable. If you are a skilled Office Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.

Restaurant Supervisor Responsibilities, along with the store manager supervision: · Managing restaurant staff's work schedules. · Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. · Checking in on dining customers to enquire about food quality and service. · Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. · Monitoring the restaurant’s cash flow · Reviewing customer surveys to develop and implement ways to improve customer service. · Resolving customer complaints in a professional manner. Restaurant Supervisor Requirements: · Proven experience working as a supervisor in the hospitality industry. · The ability to work in a fast-paced environment. · Strong management skills. · Excellent organizational skills. · Effective communication skills. · Exceptional customer service skills.

About us Kyto is a brand new high-end upcoming Restaurant in Chigwell is now looking for a superstar restaurant manager. ``` Restaurant Manager Duties: - Supervise and coordinate the activities of the floor staff - Ensure excellent customer service and satisfaction - Train and develop floor staff on service standards and procedures - Handle customer complaints and resolve issues in a timely manner - Maintain a clean and organized dining area - Collaborate with the kitchen staff to ensure smooth operations - Monitor and enforce food safety regulations - Create employee schedules/ Rota and manage labor costs We offer competitive pay, opportunities for career growth, and a positive work environment. If you have a passion for hospitality, enjoy working in a team-oriented setting, and have experience in managing a restaurant floor, we would love to hear from you. Please note that only qualified candidates will be contacted for an interview.

- Welcoming guests, managing reservations, and escorting them to their tables while providing a friendly and hospitable atmosphere. - *Processing customer payments, including handling cash, operating point-of-sale (POS) systems, and ensuring accuracy in transactions. - *Actively listening to guest feedback, addressing any concerns or complaints promptly and professionally, and finding appropriate solutions to ensure customer satisfaction. - Monitoring and maintaining cleanliness. - Coordinating with kitchen and bar staff to ensure efficient communication, accurate order delivery, and timely service. - *Allocate designated storage areas for different types of stock items. Clearly label shelves or bins to facilitate easy access and inventory management. Implement a system such as First-In, First-Out (FIFO) to ensure proper stock rotation. - *Adhering to food safety and hygiene standards, including proper handwashing, sanitization practices, and compliance with health and safety guidelines.

We are currently seeking a highly skilled and experienced Head Waiter/ Waitress to join our prestigious corporate office. This is and exciting opportunity for individuals who have a strong background in 5 - star hotels, fine dining and banqueting. Key requirements: Minimum 3 years of experience in a similar role within a 5- star hotel or fine dining establishment. Proficient in delivering exceptional service and maintaining high standards of customer satisfaction. Excellent knowledge of fine dining, etiquette and protocols. Physically fit and capable of handling demanding tasks. Exceptional interpersonal skills with the ability to communicate effectively with clients and colleagues. Flexibility to work any shift from Monday to Friday. A commitment to professionalism and maintaining a positive attitude. Responsibilities: Oversee the dining area and ensure smooth operations during meal times. Train and supervise the waitstaff, Ensuring they deliver exceptional service. Coordinate with the kitchen and ensure timely delivery of meals to guests. Maintain cleanliness and organization of the dining area. Handle guest inquiries, concerns, and complaints with professionalism and efficiency. Contract details - Type: 0 hours contract. -Working days: Monday to Friday ( no weekends) - Pay: £18 per hour. If you have the required experience and skills to excel in this role, We would love to hear from you. Note: Only shortlisted candidates will be contacted for an interview.

''PLEASE READ THE FULL JOB DESCRIPTION BEFORE YOU APPLY '' 📣 Job Opportunity: Head Waiter/Waitress for Corporate Office 🍽️ We are currently seeking a highly skilled and experienced Head Waiter/Waitress to join one of our prestigious client's corporate office. This is an exciting opportunity for individuals who have a strong background in 5-star hotels, fine dining, and banqueting. Key Requirements: Minimum 3 years of experience in a similar role within a 5-star hotel or fine dining establishment. Proficient in delivering exceptional service and maintaining high standards of customer satisfaction. Excellent knowledge of fine dining etiquette and protocols. Physically fit and capable of handling demanding tasks. Exceptional interpersonal skills with the ability to communicate effectively with clients and colleagues. Flexibility to work any shift from Monday to Friday. A commitment to professionalism and maintaining a positive attitude. Responsibilities: Oversee the dining area and ensure smooth operations during meal times. Train and supervise the waitstaff, ensuring they deliver exceptional service. Coordinate with the kitchen and ensure timely delivery of meals to guests. Maintain cleanliness and organization of the dining area. Handle guest inquiries, concerns, and complaints with professionalism and efficiency. Contract Details: Type: 0 hours contract. Working Days: Monday to Friday (no weekends). Pay: £17 per hour. If you have the required experience and skills to excel in this role, we would love to hear from you. Note: Only shortlisted candidates will be contacted for an interview.