Technical Services Solutions Director
1 day ago
Nottingham
• Mon to Fri, • Hybrid role - home working and national travel as required to ISS offices and client sites, • Senior level salary plus benefits Here at ISS, as a leading Facilities Management (FM) provider we are looking to accelerate both business growth and our technical expertise by recruiting a Technical Services Solutions Director to join our world class central Technical function that provides expertise across our UK&I operation. You will be our crucial link between the Technical and Commercial teams, working with our Bidding staff as a Hard FM Technical SME to provide technical expertise in competitive and innovative bid solutions that align with client requirements, ISS’ technical services strategy, delivery model and capabilities. The Solutions Director will bring ‘the best of ISS’ to the marketplace, engaging with our customers at all stages of client retention and commercial bid processes, whilst ensuring commercial governance is in place that aligns bids with our safe systems of work and standardised solutions. This is a fantastic role working within a first in class part of ISS where you can make the most of your extensive Hard FM operational career while supporting with Commercial growth. Actions will include: • Leading solution design and governance of technical services content for large, complex bids. Evolve and execute a technical ‘bid to ops’ framework for all non-complex bids, upselling and non-portfolio growth (ie solutioned by others) that ensures adherence to our technical services strategy, capabilities, Safe Systems of Work, technical governance and tools/resources., • Oversight, co-ordination and risk management in respect of migrating costed solutions into operational delivery – act as the technical lead in ensuring that the promises made at bid stage are translated into the mobilisation plan and into our operational delivery., • Market intelligence – leveraging a deep understanding of competitor offerings and ISS differentiators to gain competitive advantage. Be the central point of contact within our engineering function for all related commercial activity, working very closely with the commercial team., • Act as the central client-facing SME representing technical services in client presentations and meetings at all stages of client retention and bidding processes., • Engaging SMEs on technical bid solutions to provide expert support and guidance into the bid process. Work with Commercial Pricing team to create a pricing model aligned to a central solution validation checklist., • Build and maintain relationships with Commercial Team colleagues to foster a good working relationship with Ops Performance Technical SLT and positive involvement in bids., • Maintain a technical opportunity pipeline based on CRM and Monday.com data as well as knowledge gained through Commercial relationships., • Pipeline reporting to OPT team, in particular, the Product Director responsible for transition activity, ensuring that key information from bid activity is conveyed to the right people at the right time to mitigate mobilisation / delivery risk. We need from you: • Advanced, Senior level Technical expertise, ie Head of Technical/Technical Director, advanced influencing skills and ideally exposure to commercial processes The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our ___Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team.