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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Company description: At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.Please ensure you read the below overview and requirements for this employment opportunity completely.Were a global company dedicated to fostering inclusivity and belonging.We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings.By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities.With us, you can always bring your full self to work.Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.Circana is proud to be Certified by Great Place To Work.This prestigious award is based entirely on what current employees say about their experience working at Circana.The Liquid AI Team is looking for someone who is passionate about leveraging data, analytics and AI to help clients solve critical business questions more effectively and efficiently leveraging Circana Brainwaves.We are seeking a dynamic and experienced Brainwave Designer to join our team, specializing in utilizing your subject matter expertise and understanding of the business issues clients are facing to design future Brainwaves that help our clients solve key business questions.As a Liquid AI Brainwave Designer, you will play a pivotal role in designing the blueprints for the future Brainwaves that will transform raw data into actionable insights and compelling narratives that drive better business decisions in the most efficient way possible for our clients.Job description: Responsibilities: Job Responsibilities Design Future Circana Brainwaves: Accountable for the design of the future Circana Brainwaves that are key enablers for Circanas future commercial growth.Translate Unstructured Complex Business Problems Into Well-Defined Processes : Ensures that the Brainwaves we build are focused on solving the right problems for our clients and, visualized in a way significantly improves the effectiveness and efficiency of key decision-making processes.Leverage all of Circanas Data Assets and Solutions : In designing Brainwaves that are meant to help clients solve the full range of different of business questions they face it will be critical for Brainwave Designers to determine which combination of data assets (including available 3rd party or client data assets) and Circana Solutions need to be used to best answer they business question the Brainwave is looking to solve.Deep Data Analysis and Interpretation: Design Brainwaves that best analyse and interpret data from various sources, extracting meaningful insights to address the key business questions the Brainwave is meant to solve.Development of AI Prompts: Robust and strong prompts are critical for the LLM to be able to derive the robust and appropriate synthesis and interpretation of the data and analysis is a critical component for the success of Circana Brainwaves.The Brainwave Designer is responsible for the development of these prompts that in the future will also look to drive actionable recommendations.Stakeholder Interaction: Engage with key internal and client stakeholders to ensure all developed designs are built in the best way to meet the business needs of our clients and are will result in commercially viable Brainwaves.Required profile: Insights Professional: Substantial experience, as an CPG / Retail insights professional, with a strong background in data analysis and interpretation that enables the candidate to be viewed as a thought leader.Deep Familiarity with Circana all Data Assets and Solutions: In-depth familiarity with the creation of reporting content in Unify, along with experience in the design of visualizations using Circana data assets (Price Promo, FSP, Panel etc).Strong Problem-Solving Skillset : Proven ability to leverage data in innovative ways to best solve client problems, including cause/effect analysis and a high degree of innate curiosity required Technology and AI Enthusiast: Willingness to embrace new technologies and a passion for leveraging innovative solutions to drive business value.Ability to Manage Key Stakeholder Groups : Ability to establish good relationships and credibility with different stakeholder groups (internal and client stakeholders) to be viewed as a highly credible and trusted advisor Client-Focused: Proven track record of interacting with clients, understanding their needs, and delivering solutions that meet or exceed their expectations.Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.Preferred Qualifications: Familiarity with Large Language Model capabilities : Some usage of LLM-based technologies, such as ChatGPT or other solutions that leverage generative artificial intelligence, would be ideal.What we offer: As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization.Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions Seek Clarity: Embracing complexity to create clarity and inspire action Own the Outcome: Being accountable for decisions and taking ownership of our choices Center on the Client: Relentlessly adding value for our customers Be a Challenger: Never complacent, always striving for continuous improvement Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity Commit to each other: Contributing to making Circana a great place to work for 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