Are you a business? Hire creative production candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
If you are an experienced Production Engineer, with a background in precision/high value ... Creative, out of the box thinking * Executor, makes things happen * Results driven * Details ...
You'll have bags of ideas and the ability to develop creative treatments for both audio and social ... production and presentation of programming. About the BBC The BBC is committed to redeploying ...
... creative food leadership and you will be pushing the boundaries of conventional food development to deliver fabulous products.You will work closely with NPD and Sales to ensure that customer ...
Our customers will wantto return, time and time again for more inspiration and products that satisfy their creative needs.Some of our colleagues are even BookTok influencers or Instagram creatives ...
A professional, creative thinker, detail and accuracy-oriented and committed to maintaining high ... products.
... products and services. * Carry out market research, competitor and customer survey. * Work ... An enthusiastic and confident approach, with a creative mindset. * Experience of working under your ...
We push the boundaries of products, experiences, and services. To generate brand heat and set trends, we team up with creative partners - ranging from established brands to emerging talents. We ...
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Make sure the bathroom showroom is known locally, use creative ways to ensure the local area knows ... all the products our customers need to complete the job. And we have all you need to build a ...
Working to deadlines unloading products from the trailers and loading onto 3.5t and 7.5t delivery ... creative, and better at what we do. We welcome applications from everyone, so we can make ...
Take ownership of customer onboarding and product delivery within a structured project environment ... Creative problem-solving abilities. * Proficiency in managing multiple short lifecycle ...
... creative and arts company, based in the North East. Founded by Sara Davies, Crafter's Companion designs, develops and manufactures innovative art and crafts. With in-house television production, a ...
If you are creative and enjoy coming up with suggestions for improvements, this could be perfect ... productivity. We support different ways of working and can offer a range of flexible working ...
Do you thrive in a dynamic environment where creative problem-solving is key? We're seeking a ... Administer the New Product Introduction (NPI) process to ensure timely engineering drawings. * Lead ...
Provide guidance and support on regulatory matters concerning the development of new products ... Curious, creative and keen to have an impact * Driven by quality and accuracy with a strong desire ...
Engaging in creative problem solving to address operational issues including: ergonomic/safety ... products. Providing the application, procurement, processing, installation and capability of new ...
With only the very best quality on-trend products sourced from around the world offering ... No two days are the same, one minute you could be getting creative, the next helping with our ...
... generate creative options to overcome objections during in-contract negotiations. - Proficiency with MS Office products (Outlook, Word, Excel and related tools) and SAP - Professionalism and ...
Provide leadership and where required, management of Project Data Managers and other staff, in addition to leadership and management of projects and clinical trial data from design of the study through to final delivery of clinical datasets. Act as the primary Data Management Lead for assigned pr...
As a project lead you will be responsible for leading high performing, cross functional teams through the process for each programme you manage, you will assist in evaluating requests and establish a project management plan and use the plan to manage product deliver to include;Plan and manage res...
Generate innovative ideas and 2D graphic design for logos, packaging graphics, print and digital assets for sales and marketing documents. Have at least 5 years experience as a Graphic Designer. ...
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