Customer care manager jobs in BarnetCreate job alerts

About the role \n As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care. \n Responsibilities \n\n • Assist in managing the daily operat...\n\n \n ZIPC1_UKTJ

Reporting to Thames Water, the Area Operations Manager (Water) oversees end-to-end performance across water networks in Enfield, covering repair and maintenance. This full-time, permanent post suits someone with proven operational leadership, contractor management and health and safety expertise, plus a strong grasp of water supply infrastructure. Responsibilities include ensuring all work by direct teams and third-party contractors is completed safely, on time and efficiently, with a zero-compromise approach to public health. The position offers a salary of up to £65,000 per annum, dependent on skills and experience. The successful candidate will protect essential water services for millions of customers and local communities. We are looking for an Area Operations Manager to join Thames Water on a full-time, permanent basis. In this exciting and high-profile position, you will have the opportunity to play a key role in creating and delivering ‘life’s essential service’ of water supply for our millions of customers, and for the communities we serve, both today and in the future. As an Area Operations Manager, you will be accountable for the end-to-end performance of your area across Water Networks, including Repair and Maintenance. Your role is vital in ensuring that all operational activity is carried out by Thames Water and 3rd party contractors in a safe, timely and efficient manner with a zero-compromise approach to health, safety and public health. You will be responsible for the operational and financial performance, consisting of a budget of up to £5m and a customer base of around 1 million. It will be the area managers' responsibility to ensure that outputs are aligned with and support Thames Water’s Outcome Delivery Incentives set by the regulator. It is crucial that your leadership demonstrate behaviours fully aligned with Thames Water’s vision and values. It will be critical for the Area Manager to ensure that risk, both operational and financial, is proactively monitored and managed across the area whilst ensuring we are adhering to all health and safety and Streetworks legislations, with zero cost incurred due to failed operational process or policy management. The services you will provide will ensure we reduce leakage throughout your area, ensuring we leave our environment in a better place, deliver a consistent service to reduce customers experiencing supply interruptions and respond to customers' needs ensuring they get the service they are asking for, amongst many other things. You will build relationships with our valuable people focused on improving engagement and providing futures for people who want to develop and put together plans to ensure their success. You will look to foster a culture of collaboration across the business, ensuring our alignment and success. You will reach out to communities to ensure our future talent is fostered locally, growing our diverse workforce into the future. You will work in partnership with key stakeholders across varying levels within the business and contractors (where applicable), to ensure that your area is not only thriving today, but that all risks and opportunities for the future are identified across, but not limited to, safety, public health, customer, people, finance and asset performance. The decisions and inputs of this role will enable future planning, investment and risk mitigation; therefore, a significant part of this role will be working at a strategic level with our asset management teams to ensure we have seamless handovers and cross-company collaboration in place to manage asset risk and investment. Your team will consist of up to 30-40 people with 7-10 direct reports spread across varying locations across London / Thames Valley. • Have excellent operations site leadership experience in a performance-driven and constantly changing environment., • Ability to think strategically with effective commercial acumen to deliver against stretching operational targets., • Possess strong communication skills and be resilient and tenacious in a challenging environment., • Ideally Repair and Maintenance (R&M) experience., • Significant experience in leading and developing teams over a large geographical region., • Experience in managing contractor relationships., • You have an uncompromising approach to Health, Safety and Wellbeing., • Ability to promote customer service as the number one priority., • Experience in developing and maintaining routine ‘operational grip’ and event response leadership., • Offering a salary up to £65,000 per annum, depending on skills and experience., • 26 days holiday per year, increasing to 30 with the length of service., • (plus bank holidays) Car Allowance., • Annual Bonus., • Generous Pension Scheme through AON., • Private Medical Health Care., • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid., • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!, • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. #J-18808-Ljbffr

At Elizabeth Scarlett, we exist to create joy, inspire wonder, and protect wildlife - using art and design to connect people to nature, and to one another. By 2030, our goal is to have contributed over £2 million to wildlife conservation. As our Wholesale Trade Operations Manager, you will join a team that leads with kindness, dreams big and takes action together. You'll support our Wholesale Trade team to process orders flawlessly, and improve the systems that serve our bricks-and-mortar and online retail partners. The role covers day-to-day support through our peak trading period, as well as preparing the team for growth in 2027. Reporting to: Location: Hybrid: 3-4 days in the office, depending on peak trading needs (November-December), and up to 5 days during special events Employment type: Full Time, Permanent This role leads Wholesale Trade Operations for Elizabeth Scarlett across the UK and USA, owning the end-to-end wholesale process and fulfilment budgets. You'll make order fulfilment more accurate, efficient and resilient by getting retailer requirements right the first time, from production through to our Third Party Logistics (3PL) partners. You'll also improve stock allocation and build KPI reporting on delivery performance. This hands-on role requires a solid understanding of wholesale logistics, including EDI, routing guides and retailer requirements. You'll lead the Trade Operations team (currently 2 people) and own wholesale trade relationships with our UK and US 3PLs and carriers. You'll work closely with the Operations Director, as well as the Production, Merchandising, Finance and Sales & Partnership teams. You'll set up Wholesale Operations for long-term success by developing the team, planning capacity and driving automation to support the growth planned for 2027 and beyond. • Own the end-to-end wholesale process for the UK and USA - ensuring the 3PL receive, process and dispatch orders on time, and that every invoice is issued., • Set and optimise order-processing workflows and Standard Operating Practices (SOPs) across retail partners, drop-ship programmes, distributor replenishment and special trade orders., • Support your team to troubleshoot order issues, and implement root-cause solutions to prevent recurrence., • Develop end-to-end OTIF reporting against wholesale customers' expectations, and identify the causes of delays and shortages., • Lead peak season planning, including volume forecasts, 3PL capacity and readiness checklists., • Build contingency playbooks for disruptions such as EDI failures, carrier issues, customs holds and retailer system outages., • Deliver cost reductions without compromising service, with a clear view of how operational decisions affect margins., • Lead your team to become experts in retailer routing guides, compliance manuals & vendor requirements, and build playbooks for key partners., • Ensure compliance across carrier selection, delivery appointments, labelling, packing slips & shipment documentation, and record and raise any non-compliances., • Work with Production to get retailer requirements right the first time at manufacture., • Own chargeback tracking and investigation, and eliminate root causes., • Through your team - manage wholesale returns (damaged goods claims, customer returns, end-of-season buybacks and bulk returns), coordinating authorisations and credits with Sales and Finance., • Track return reasons to identify patterns and issues, • Own wholesale relationships with our UK and US 3PL partners - holding them accountable to wholesale SLAs through weekly and monthly reviews of OTIF , case pack accuracy, pallet quality, ASN compliance, and cost per case., • Build escalation and exception processes to resolve fulfilment issues quickly and minimise retailer penalties. 1. Inventory & Stock Allocation • Own pool stock and Available to Sell (ATS) inventory at our UK and US wholesale 3PLs, managing the stock reserve model with the Logistics and Inventory Manager, • Improve allocation and stock reservation to speed up order processing, reduce errors, and give the Sales & Partnership team clarity on stock available to sell., • Manage allocation when stock is constrained, working with Planning, Production and Merchandising to align availability and replenishment with customer PO commitments. 1. Systems, EDI & Automation • Own EDI connections with trading partners to ensure order transmission, ASNs and invoices are reliable. You’ll monitor connections, elevate issues and support new set-ups., • Work with the Finance and Systems Website teams to integrate and troubleshoot NetSuite, Mintsoft WMS, ShipHero WMS and EDI platforms for wholesale workflows., • Identify and drive automation that improves speed and reduces manual effort., • Lead your team with clear priorities, and guide them in developing and balancing transactional, improvement and strategic workstreams., • Build, manage and develop the Trade Operations team, owning hiring and capacity planning as the channel grows., • Provide holiday and absence cover within the team, using this hands-on experience to drive improvements., • Develop relationships between the Operations, Sales & Partnership and Finance teams as well as 3PLs., • Stay current on wholesale logistics trends, best practice and technology. Typical Key Performance Indicators • OTIF delivery rate to wholesale customers, • Order accuracy and error-free order percentage, • Cost per case shipped and year-on-year cost reduction, • Chargeback value and reduction rate Experience • 4-6 years of experience across wholesale trade operations, Business to Business (B2B) retail, supply chain and 3PL operations in a fast-growing goods business., • Demonstrated hands-on experience in improving and implementing processes and systems from order to delivery, including WMS (e.g., Mintsoft, ShipHero ), ERP (e.g., NetSuite ) and integration platforms (e.g., Patchworks and SPS )., • 2-4 years of team-leadership experience, including leading teams under high pressure and prioritising competing needs. Must-have skills • The ability to roll-up your sleeves and get into the details of a process, while also stepping back to understand the bigger picture, purpose, conflicts and synergies to address., • Proven success in quickly embedding yourself in cross-functional teams, working with people at every level of experience and accountability., • Exceptional organisational skills, able to manage multiple tasks across different channels, delivery dates, and priorities., • Comfortable building rapport with both internal teams and external partners., • A problem-solving mindset, with the ability to identify issues early and take ownership of resolving them., • Proficiency in Excel/Google Sheets for order tracking, reporting, and data management., • Excellent written and verbal communication skills in English. Nice-to-have • Knowledge of US trade operations and US wholesalers such as Dillards, Nordstrom and Von Maur, • A background in fashion, accessories, lifestyle, or consumer goods., • Experience using generative AI tools (e.g., Claude / Chat GPT) to work more efficiently without devolving decision-making. Mindset • Proactive and accountable . You spot issues early, raise concerns, and take ownership of fixing them., • Service led . You genuinely care about delivering an excellent customer experience., • Commercially aware . You understand how operational excellence impacts customer retention and brand reputation., • In the details and above . You can work through a routing guide line by line in the morning, then step back and redesign the process that caused the issue in the afternoon. Values fit • Kind, collaborative, and reliable - someone that teams trust to get things done., • Calm under pressure and comfortable managing competing priorities., • Excited to work for a brand blending creativity, commerciality, and purpose. At three months, you've led the team through peak, OTIF reporting is live for UK and US partners and chargebacks are tracked with their root causes identified. At six months, the end to end order process is efficient and effective in delivering the customer-expected OTIFs, SOPs and retailer playbooks are in place for key partners, causes of chargebacks are addressed, and the team, systems and 3PL capacity are ready for future growth volumes. You’re probably not the right fit if… • You've run warehouse or 3PL operations but haven't worked with retailer compliance, routing guides or chargebacks., • You prefer to set strategy and delegate the detail. This role is hands-on, especially through peak., • You're looking for a mature, fully systemised operation rather than the chance to build one. Salary, bonus & benefits • 10% performance bonus, • Private medical insurance, health & wellbeing discounts, stress support, • Income protection, life assurance & enhanced Pension contributions Flexibility and time • Immediate start, • Daily hours 0830-1700 with 1 hour lunch break (flexibility to start 0800-0930 if preferred), • Hybrid working (3-4 days in-office in Potters Bar), • Annual L&D budget (3% of salary), • Annual summer retreat (e.g. 42 Acres, Somerset), • £500 ES products per year at 60% team discount, • 25% friends and family discount Impact and ownership • Full ownership of the trade operation, with the autonomy to shape it as ES grows., • Direct contribution to our wildlife conservation mission., • Screening call with our Talent Acquisition Associate, • Interview with our Chief of Staff, • Final interview with our Operations Director, Chief of Staff and Wholesale Operations Manager Ready to join a purpose-driven brand and help us scale joy and conservation impact? #J-18808-Ljbffr

Lead Modern Digital Services That Make a Difference Enfield Council is delivering an ambitious Digital, Data & AI Strategy, supported by a major programme of technology modernisation, cloud adoption, cyber security improvements and digital transformation. We're looking for an experienced Cloud & Infrastructure Manager to lead the operational delivery of our Microsoft cloud and infrastructure services and help build the secure, reliable and modern digital foundations that support services across the Council. Reporting to the Head of Infrastructure & Solution Design, you will lead the day-to-day operational management of the Council's cloud and infrastructure services, ensuring they remain secure, resilient, high-performing and fit for the future. You'll be responsible for the operational leadership of Microsoft Azure, Entra ID, Microsoft 365 and related infrastructure services, while managing a skilled team of engineers and technical specialists. You'll drive service improvement, strengthen operational governance, and ensure services are delivered in line with Council policies, procedures and security standards. This role is ideal for someone who enjoys leading people, improving services and helping deliver technology that makes a real difference. • Leading and developing a high-performing cloud and infrastructure team., • Managing the availability, security, resilience and performance of Microsoft Azure, Entra ID and Microsoft 365 services., • Ensuring teams operate in accordance with Council policies, governance frameworks and best practice., • Driving continuous service improvement and operational excellence., • Supporting major digital transformation, cloud modernisation, cyber security and technology refresh programmes., • Managing suppliers, service performance, risks and operational delivery., • Working collaboratively with architecture, cyber security and delivery teams to ensure successful outcomes across the Council's digital portfolio. We're seeking a collaborative and motivated technology leader with strong experience of Microsoft cloud technologies, infrastructure operations, IT service management and people leadership. You'll be passionate about developing teams, improving services, managing operational risk and delivering excellent customer outcomes through technology. • Be part of a major Digital, Data & AI transformation programme., • Work across an exciting portfolio of modernisation, cloud and cyber security initiatives., • Influence the future of digital services within one of London's largest councils., • Develop talented technical teams and deliver meaningful change for residents and staff. This role operates on a hybrid basis with a minimum expectation of two days per week working from Enfield Civic Centre. Be Bold. Make a Difference. Show You Care. Join us and help deliver the secure, reliable and modern digital services that power Enfield's future. If you have any difficulties accessing this information, please contact Mark Aylwin , for an informal discussion. If you have any difficulties accessing this information, please contact Andy Kingsbury, Senior Recruitment Advisor on or . We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. • An excellent pension through the Local Government Pension Scheme (LGPS)., • Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas., • A blend of remote and office based working for most roles., • Interest free season ticket loan repayable over three or ten months., • Career development and learning experiences from a range of training courses and learning methods., • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family., • Health and leisure discounts and tax-free bikes for work., • 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Certain posts in the Council are 'politically restricted' which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application. Proud member of the Disability Confident employer scheme Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions. #J-18808-Ljbffr

Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your

To support the care, welfare and education of children and young people with additional support needs (ASN) in accordance with relevant legislation, policy and guidelines. A Learning Support Worker may be asked to work with any child or group of children either within a department, within a mainstre

Compassionate hearts deliver exceptional care. Great care is never delivered alone. For nearly 30 years, we’ve supported care professionals to deliver outstanding support with compassion.

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

Compassionate hearts deliver exceptional care, and great care is never delivered alone. With three decades of experience supporting people across health and social care, at Newcross Healthcare we believe in doing what is right, even when no one is watching. Earn up to £500 for every nurse or carer

If not already registered with SSSC, you will be required to do so as Support Worker of Day Care of Children Service within the designated timeline. You will be part of a team assisting nursery officers in the delivery of early learning and childcare including supporting lunchtimes, working with ind

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning and childcare establishments across the full Council area. You will be part of a team assisting Early Learning and Childcare Officers to deliver high-quality provision

Career progression opportunities. Someone approachable, professional, and customer focused.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 40-week sessional post i.Monday - Thursday, 15:00-18:00.To assist in the provision of a high quality cleaning service within Council buildings.Please do

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you

Previous experience as an Assistant General Manager/Deputy Manager in a high-volume, premium branded full table service restaurant. You will have walked a similar path before, but your spirit is ready for an Assistant General Manager role where you can bring your energy and vision (with a spark of d

Healthcare – Cash plan for permanent staff. For any queries regarding this advert, please contact Emma Stanley, hiring manager, at. The adults we support are supported with medication and personal care depending on their level of support needs.

Creating memorable experiences for our customers and team is what we do best, and we’ve got the awards to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo’s Restaurant of the Year). As an Assistant Manager in a New Store Opening, you’ll play a key role in launching a brand-

If you have experience as an assistant manager or assistant restaurant manager within a gastro pub, restaurant, bar, hotel or elsewhere in the hospitality sector then make your next career move with Brunning and Price. We’re looking for someone to help take the helm in delivering outstanding servi

Employees are required to ensure reasonable care of their own and others' health and safety by taking personal responsibility for working to our 'Safe at Heart' programme principles and following safe working procedures at all times. Role: Assistant Commercial Manager Location: London (Euston), Mil

Assistant Manager | Ballymena | Up to £36,000. If you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business. Our client is a high-profile volume retail store, renowned for value-for-money and excellent customer service.

Because we match you with local customers, you'll also spend less time travelling.

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our A

Ready to kick your fast-fit career into high gear? That's what happens when you join us as an Assistant Manager. Right from the off you'll develop your managerial skills so that you're ready to run your own Kwik Fit Centre when the opportunity arises. If you've earned your stripes in the auto servic

Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Deliver exceptional customer service. Job title: Customer Service advisor.

June 2027 – 14 hours per week, 39 weeks per year to cover term times Harrow College Actual salary for full time post in the range of £30,814 - £35,511 per annum including London Weighting We are seeking to appoint two Communication Support Workers – one full time permanent role and one part ti

Ideally, you will have: You will have studied up to NVQ Level 3 in Housing/Health and Social Care, or be working towards this qualification or be prepared to undertake if successful in the role You will have access to a vehicle with appropriate insurance to support our residents with visits such as

Responsibilities Assist in managing the daily operations of the branch, ensuring smooth and efficient service Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services Deliver outstanding customer service, addressing customer needs w

Are you a Statutory Accounts Assistant Manager or Business Services Assistant Manager looking for your next challenge? Or are you an Accounts Senior with between 1 and 3 years post qualification experience and looking to step up to Assistant Manager grade? Are you fully ACA or ACCA qualified and loo

Assistant Service Manager Floating - Key Responsibilities: - Provide interim and strategic management across multiple supported living services for adults with learning disabilities, autism, and associated needs - Ensure high-quality, person-centred support that promotes independence, dignity, and

Leading, coaching and developing a high-performing team Supporting the Store Manager in delivering strong commercial results Ensuring smooth daily operations and excellent customer service Driving sales performance and exceeding store targets Managing stock levels and overseeing daily stock ordering

Key responsibilities: Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts Action all customer queries in line with the required processes and service level agreements Work as part of a team to ensure great customer se

As Assistant General Manager, you will work closely with the General Manager to oversee daily operations, lead teams, and ensure the highest standards of service are met. If you are driven, customer-focused, and eager to advance your career in retail management, we would love to hear from you. Assis

He requires 1:1 support at all times to keep him safe and well cared for, including support with; PEG care, feeds and medication, seizure management, personal care, chest physio, suction and sensory activities. Hours Per Week: 10 to 35 (Flexible shifts), or Bank Vacancy Type: Permanent Job Reference

Who We're Looking For We're particularly interested in hearing from experienced: Retail Store Managers / Assistant Managers Hotel Duty Managers / Front Office Managers Hospitality Managers / Assistant Managers Guest Experience Managers Leisure Managers Customer Experience / Events Managers You'll be

Benefits: Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing

As an Assistant Branch Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Assistant Branch Manager will