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Senior Administrator – Team Manager Office Based Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Senior Administrator – Team Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. Key Responsibilities Lead, motivate and develop a team of six Customer Service and Administration professionals. Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations. Manage workflows, priorities and service standards across the department. Take ownership of complex and escalated customer complaints through to resolution. Support, coach and develop team members to achieve high levels of performance and accountability. Monitor KPIs, service levels and productivity, implementing improvements where required. Identify opportunities to streamline processes and improve the customer journey. Ensure compliance with company procedures and industry regulations. Build strong working relationships with internal departments, clients and external stakeholders. About You Previous experience managing a customer service and/or administration team. Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment. Confident dealing with challenging conversations and high-level customer complaints. Resilient, decisive and solutions-focused with the ability to make balanced decisions. A proactive leader who takes ownership and drives continuous improvement. Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Comfortable coaching, motivating and holding people accountable. Strong IT skills, including Microsoft Office and CRM/case management systems. If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you. Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search. Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Saltus Partners LLP, located in Borehamwood, is seeking a Planning Support Administrator. The successful candidate will be pivotal in providing excellent customer service and onboarding new clients. This role suits someone with a financial planning background and requires flexibility in working hours as part of a hybrid model. With a salary range of £28,000-£33,000, the position also offers 25 days of holiday, life assurance, and a pension. Join our award-winning team dedicated to creating a positive work environment. #J-18808-Ljbffr

Location: EN6 Salary: £27,500 Hours: Monday to Friday, 8am to 5pm Job Type: Permanent Start Date: ASAP We are looking for a Parts Administrator to join our Clients team in Potters Bar. You will be responsible for ordering parts, managing stock levels, liaising with suppliers and engineers, and ensuring parts are delivered on time. • Order parts and materials from approved suppliers., • Check deliveries and allocate parts to the correct engineer or site., • Process orders and update internal systems., • Liaise with suppliers and monitor service levels., • Manage returns and warranty claims., • Review invoices and report discrepancies., • Handle urgent parts requests from operatives, • Previous administration, purchasing, stock control, or parts experience., • Strong organisational and communication skills., • Good IT skills, including Excel., • Able to work in a fast-paced environment., • Admin experience within engineering, maintenance, servicing, or construction is beneficial., • 28 days annual leave, including bank holidays, • Company laptop/computer provided, • Full training and ongoing development support, • Supportive team environment with opportunities to grow #J-18808-Ljbffr

BCA in Enfield is seeking a customer-focused administrator to support our site operations during maternity cover.You’ll deliver industry-leading customer service to buyers, manage the Click & Collect process, and ensure a smooth vehicle collection experience.You’ll handle data entry, front-of-ho

Unico Recruitment London is partnering with an established maintenance and facilities organisation to recruit a Maintenance Administrator. The role involves organizing diaries for Contract Managers and Engineers, managing scheduling, and ensuring site visits and inspections run smoothly. You will deliver excellent customer service, handle GDPR compliance, and maintain accurate records in the in-house system. This is a hands-on admin role requiring strong organisational and communication skills. #J-18808-Ljbffr

Client Administrator Elstree, Hertfordshire £25,000-£30,000 Monday-Friday, office-based A well-established SJP practice in Elstree is looking for a Client Administrator to join its team and play an important role in the day-to-day delivery of a high-quality service to clients. This is a varied role rather than a purely back-office administration position. You'll work closely with Financial Advisers, clients and providers, helping to keep cases moving while becoming involved in more of the technical side of financial planning. The role would suit someone who enjoys working with people but also likes getting into the detail. There is a good amount of client contact, so being comfortable picking up the phone and having confident, professional conversations is important. • Preparing for client meetings and ensuring advisers have everything they need, • Managing new business, client onboarding and ongoing administration from start to finish, • Speaking directly with clients, including arranging annual reviews and gathering outstanding information, • Liaising with providers across pensions, investments and protection, • Keeping clients and advisers updated as cases progress, • Managing diaries, appointments and general client enquiries, • Maintaining accurate records and CRM systems, • Supporting with Annual Review and Fund Switch reports, • Assisting with investment and pension cases, including contributions and lump-sum investments, • Helping the wider team with day-to-day administration and improving how things are done What we're looking for You'll ideally have previous experience in financial services, wealth management or a professional services environment, although this isn’t essential. • Organised and naturally good at keeping on top of multiple tasks, • Confident speaking with clients over the phone, • Detail-focused and comfortable working with sensitive information, • Proactive rather than waiting to be told what needs doing, • A good communicator who can build relationships with clients and colleagues, • Comfortable using Microsoft Office and CRM systems, • Knowledge of pensions, investments, protection or SJP systems would be useful, but training will be provided. If you're already working in financial services and want a role with more client contact and broader exposure, or you're an experienced administrator looking to move into wealth management, this could be a good next step. #J-18808-Ljbffr

Payroll & Client Services Administrator. You'll work closely with colleagues, carers, service users and clients across the UK, providing support primarily by telephone and email. Maintaining accurate client and financial records.

Elstree, Hertfordshire | £25,000-£30,000 | Monday-Friday, office-based A well-established SJP practice in Elstree is looking for a Client Administrator to join its team and play an important role in the day-to-day delivery of a high-quality service to clients. This is a varied role rather than a purely back-office administration position. You'll work closely with Financial Advisers, clients and providers, helping to keep cases moving while becoming involved in more of the technical side of financial planning. • Preparing for client meetings and ensuring advisers have everything they need, • Managing new business, client onboarding and ongoing administration from start to finish, • Speaking directly with clients, including arranging annual reviews and gathering outstanding information, • Liaising with providers across pensions, investments and protection, • Keeping clients and advisers updated as cases progress, • Managing diaries, appointments and general client enquiries, • Maintaining accurate records and CRM systems, • Supporting with Annual Review and Fund Switch reports, • Assisting with investment and pension cases, including contributions and lump-sum investments, • Helping the wider team with day-to-day administration and improving how things are done The role would suit someone who enjoys working with people but also likes getting into the detail. There is a good amount of client contact, so being comfortable picking up the phone and having confident, professional conversations is important. You'll ideally have previous experience in financial services, wealth management or a professional services environment, although this isn't essential. • Organised and naturally good at keeping on top of multiple tasks, • Confident speaking with clients over the phone, • Detail-focused and comfortable working with sensitive information, • Proactive rather than waiting to be told what needs doing, • A good communicator who can build relationships with clients and colleagues, • Comfortable using Microsoft Office and CRM systems, • Knowledge of pensions, investments, protection or SJP systems would be useful, but training will be provided. If you're already working in financial services and want a role with more client contact and broader exposure, or you're an experienced administrator looking to move into wealth management, this could be a good next step #J-18808-Ljbffr

Ellis James Partners Ltd in Elstree, Hertfordshire, is seeking a Client Administrator to support day-to-day delivery of a high-quality service to clients. The role involves active client contact, onboarding, and collaboration with advisers to move cases forward. You will handle meetings prep, maintain records, and assist with investment and pension matters, while developing a good understanding of pensions, investments, and protection within a wealth-management context. #J-18808-Ljbffr

We are looking for a high-calibre planning support administrator to join our team. The ideal candidate must have top notch communication skills and be able to troubleshoot and process work in a timely and efficient manner. Our mission is to improve everyone’s relationship with their wealth: to make it a positive force for their future and at the same time to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to find fulfilment and meaning in the work that they do We are incredibly proud of our culture and work really hard to ensure that Saltus is a great place to work for our people, where they can have fun and grow in their career, with a passion for excellence and customer service. We’re proud that we’ve been recognized as a winner by the Sunday Times in the Best Places to Work 2024 awards, as well as a winner in the Professional Adviser awards 2025 for the Best Financial Advisers to Work For. These accolades reflect our commitment to creating an exceptional work environment and our dedication to excellence in the financial industry. Join our award-winning team and be a part of our continued success! Saltus is a privately owned financial planning and discretionary investment management house. We are dedicated to providing a high-quality service for private clients, trusts, and smaller institutions. Saltus Partners was founded in 2004 and has grown organically and through a small number of carefully integrated acquisitions. Originally the business started out as an investment manager and has now developed the financial planning side of the offering, putting this at the forefront of the client relationship. Today Saltus manages and advises on over £11 billion of client assets, acquired through a combination of organic business growth and corporate acquisitions. The role will report to the Advice Delivery Manager, and the key areas of the role are as follows: • To always have the customer at the heart of everything you do. Providing an excellent level of service is your primary responsibility, • Learning about Saltus Core Values and products/services, • Effectively and efficiently onboarding new clients and service the existing clients, • Building effective relationships with customers, advisers and paraplanners in your immediate POD, • Positively contribute to the team morale and energy, be a great team player, • Communicating to clients effectively through various mediums (e.g. telephone, email etc), • Willing to get involved in projects within the business, which may occur from time to time The successful candidate will be delivery orientated and a well organised individual, with experience within a financial planning environment. We are looking for someone who is CII or RO part qualified, with a salary which reflects this experience. • Knowledge of investment products ISAs, Pensions, Bonds, • Experience of using CRM systems, • Be a good team player, • Experience of challenging the status quo in respect of processes, • A self-starter, who owns own development journey We are looking for someone to be based out of our Whiteley or Bournemouth office, and offer hybrid working, which includes 3 days in the office, with the remainder at home. We’re incredibly flexible about when and how you work: we don’t want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they’re looking for. We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it! The salary is between £28,000-£33,000pa depending on experience, alongside 25 days’ holiday (plus bank holidays), life assurance, income protection and a pension, alongside access to our flexible benefits platform. The role is 37.5 hours per week between the hours of 8.30-5.30pm. Just as importantly, you’ll get to experience our culture, which we really do live and breathe ensuring that Saltus is a fantastic place to work for every single one of our 500+ people. We work hard, but we have an awful lot of fun along the way. If you think you’d like to come and join us, then please do get in touch… we’d love to hear from you! #J-18808-Ljbffr

Tate in Potters Bar is hiring a Payroll & Client Services Administrator to join our team. This hybrid role offers a 34-hour week with a starting salary of £28,288 and a probationary salary review, in a supportive care services environment. You will handle payroll, client liaison and financial processing while assisting carers and service users across the UK. Training is provided to ensure accurate, empathetic service delivery. #J-18808-Ljbffr

Confidential in Elstree, Hertfordshire is seeking a Client Administrator to support the day-to-day delivery of a high-quality service to clients. This is a varied role, involving collaboration with Financial Advisers, clients and providers to move cases forward. You’ll be involved in preparing for client meetings, onboarding, ongoing administration, and direct client contact, ensuring information is gathered and filed accurately. #J-18808-Ljbffr