Restaurant Manager
13 days ago
East Finchley
Elior - More Than a Meal, It's a Community At Elior, dining is about more than exceptional food. We create welcoming, refined spaces where the over-55 community can come together, connect, and enjoy meaningful moments. Every dish is thoughtfully prepared using fresh ingredients, expert care, and a genuine passion for bringing people together. Our client, Riverstone Living - Bishops Avenue combines luxury apartments with the services of a private members' club and a boutique hotel. Designed for people over 65, it supports an active, independent lifestyle while offering reassurance through service, security, and wellbeing support. The Role - Restaurant Manager Based onsite at our Bishops Avenue residence, we are seeking a Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability. Working Pattern: 2 days out of 7 | 10:00am - 8:00pm | 20 hours per week This position is eligible for a performance-based bonus in addition to base compensation. Bonus amounts and payout timing are determined by individual performance, achievement of team and company goals, and overall business results. Bonus eligibility and structure may vary by year and are subject to the terms of the company's bonus program in effect at the time of payout. Key Responsibilities Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution Anticipate client and guest needs, resolving issues discreetly and proactively Gather client and guest feedback to continuously enhance the overall experience Conducting site show rounds for prospective clients, families, and partners Conducting menu tastings and working closely with clients to tailor events to their expectations Identifying and developing marketing and promotional opportunities to enhance event uptake and brand awareness Maintain consistently high service standards aligned with brand and hospitality expectations Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events Oversee event setup, service flow, and breakdown to ensure flawless execution Collaborate with culinary, sales, and event teams to deliver cohesive and timely service Ensure menus, service styles, and event details align with client expectations and brand standards What can you bring? Passion for service excellence and people Proven experience as an Event Manager or in a senior hospitality/events role Strong project management skills with the ability to manage multiple events simultaneously Knowledge of KPIs and marketing techniques relevant to event and hospitality management Outstanding communication, presentation, and negotiation skills A strong customer service ethos with a genuine passion for creating memorable experiences A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential) The ideal candidate is a hands-on hospitality leader who inspires service teams, anticipates guest needs, and consistently delivers elevated dining and event experience. If you are passionate about hospitality, thrive on delivering exceptional events, and want to make a meaningful impact in a luxury setting, we would love to hear from you. Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT
