Customer care work from home jobs in United Kingdom

Service Desk & Booking Operations Manager House of Willow Alexander – Sidcup Salary: £32,000 – £38 000. depending on experience House of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and prepare for the launch of our new digital platform, we are now seeking a Service Desk & Booking Operations Manager to become the operational heartbeat of the House. This is a central role responsible for managing all inbound enquiries, converting bookings, and orchestrating the flow of work onto our teams through our booking platform. You will ensure every customer receives a seamless, premium experience from the first conversation through to confirmed service. If you’re organised, confident on the phone, enjoy fast-paced coordination, and take pride in delivering a beautifully smooth operation, this role may be the perfect fit. The Role You will lead the day-to-day booking and service desk function, managing the front line of customer communication and ensuring all jobs are accurately structured within our booking platform. You will partner closely with our Operations Director to maintain an efficient diary, avoid conflicts, and keep vans running at profitable capacity. This role is hands-on, people-focused, and integral to the success of our service teams. Key Responsibilities • Manage all inbound enquiries across phone, email, WhatsApp and website, • Convert enquiries into booked work with warmth, clarity and confidence, • Create and structure jobs accurately within our booking platform, • Ensure notes, timings, job details and access information are complete, • Monitor the diary, identify capacity gaps and optimise daily routes, • Communicate clearly with customers regarding timings, availability and expectations, • Support sales where needed by explaining pricing, House Plans and membership options, • Manage urgent changes or cancellations calmly and professionally, • Produce simple daily and weekly performance reports, • Uphold a best-in-class customer experience across every touchpoint What You Bring • Experience in a bookings, customer coordination, service desk, or operational role, • Confidence and warmth on the phone, • Ability to manage multiple enquiries while maintaining accuracy, • Highly organised with excellent attention to detail, • Strong problem-solving ability and a calm approach under pressure, • Experience using any kind of booking or scheduling tool, • A natural sense of communication and customer care, • Pride in delivering a premium service standard Why Join House of Willow Alexander You will join a brand in an exciting moment of growth, with a clear vision and a beautifully designed future. Our team culture combines creativity, care, and high operational standards. As the business expands, this role offers real opportunity for progression into senior operational management. This is not a call-centre role. It is the central coordination function that helps the House operate with elegance, efficiency and clarity. Location SIDCUP- South East London HQ (office based role full time)

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e –commerce, grocery, foodservices, and retailers such as our GAIL’s Bakeries nationwide. As our Hendon Factory continues to grow, we are looking for a Technical Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Own and implement site QA/QC strategies in alignment with wider business goals., • Monitor and report on quality KPIs in collaboration with production teams., • Lead quality investigations, customer complaint analysis, and corrective action planning., • Maintain HACCP programs and ensure all staff receive appropriate training., • Manage core quality protocols (e.g., Metal Detection, PQC, Quality Reports)., • Drive reduction in non-conformances and ensure specification adherence., • Coordinate internal and external audits, achieving AA/Green status across all., • Promote best practices in food safety, hygiene, and risk management., • Support hygiene improvement plans and cross-functional innovation efforts. Our team tells us you will be a great addition if you: • BSc in Food Safety or related field (required), • 5+ years' experience in Food Manufacturing, ideally in a technical role, • Level 3 HACCP Certification or higher, • Lead Auditor qualification (preferred), • Strong knowledge of Retailer Codes of Practice, • Experience with high care environments and bakery/ambient products, • Proven track record in leading BRCGS and regulatory audits, • Expertise in root cause analysis, microbiological data interpretation, and non-conformance management, • Effective at influencing senior stakeholders and driving change, • Strong Microsoft Office skills, especially Excel What’s in it for you? • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e –commerce, grocery, foodservices, and retailers such as our GAIL’s Bakeries nationwide. As our Hendon Factory continues to grow, we are looking for a Technical Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Own and implement site QA/QC strategies in alignment with wider business goals., • Monitor and report on quality KPIs in collaboration with production teams., • Lead quality investigations, customer complaint analysis, and corrective action planning., • Maintain HACCP programs and ensure all staff receive appropriate training., • Manage core quality protocols (e.g., Metal Detection, PQC, Quality Reports)., • Drive reduction in non-conformances and ensure specification adherence., • Coordinate internal and external audits, achieving AA/Green status across all., • Promote best practices in food safety, hygiene, and risk management., • Support hygiene improvement plans and cross-functional innovation efforts. Our team tells us you will be a great addition if you: • BSc in Food Safety or related field (required), • 5+ years' experience in Food Manufacturing, ideally in a technical role, • Level 3 HACCP Certification or higher, • Lead Auditor qualification (preferred), • Strong knowledge of Retailer Codes of Practice, • Experience with high care environments and bakery/ambient products, • Proven track record in leading BRCGS and regulatory audits, • Expertise in root cause analysis, microbiological data interpretation, and non-conformance management, • Effective at influencing senior stakeholders and driving change, • Strong Microsoft Office skills, especially Excel What’s in it for you? • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e –commerce, grocery, foodservices, and retailers such as our GAIL’s Bakeries nationwide. As our Hendon Factory continues to grow, we are looking for a Technical Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Own and implement site QA/QC strategies in alignment with wider business goals., • Monitor and report on quality KPIs in collaboration with production teams., • Lead quality investigations, customer complaint analysis, and corrective action planning., • Maintain HACCP programs and ensure all staff receive appropriate training., • Manage core quality protocols (e.g., Metal Detection, PQC, Quality Reports)., • Drive reduction in non-conformances and ensure specification adherence., • Coordinate internal and external audits, achieving AA/Green status across all., • Promote best practices in food safety, hygiene, and risk management., • Support hygiene improvement plans and cross-functional innovation efforts. Our team tells us you will be a great addition if you: • BSc in Food Safety or related field (required), • 5+ years' experience in Food Manufacturing, ideally in a technical role, • Level 3 HACCP Certification or higher, • Lead Auditor qualification (preferred), • Strong knowledge of Retailer Codes of Practice, • Experience with high care environments and bakery/ambient products, • Proven track record in leading BRCGS and regulatory audits, • Expertise in root cause analysis, microbiological data interpretation, and non-conformance management, • Effective at influencing senior stakeholders and driving change, • Strong Microsoft Office skills, especially Excel What’s in it for you? • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL’s Bakeries nationwide. As our teams grow, we seek our next Project Development Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Own and manage the end-to-end product development process from concept to launch, following both Gail’s and customer NPD guidelines., • Ensure all project briefs are approved before development begins., • Create and manage project timelines and critical paths, updating stakeholders weekly and flagging risks or delays., • Act as the main point of contact for customers, keeping Food, Commercial, and Retail teams aligned and informed., • Lead cross-functional meetings, driving accountability, removing obstacles, and ensuring high-quality launches., • Collaborate with Product and Process Development Managers to deliver projects on time and within budget., • Ensure due diligence for all product launches, including costings, nutritional analysis, shelf-life testing, and compliance with brand standards., • Support production and process teams at pre-production trials and launches., • Co-ordinate packaging artwork, approvals, and cross-team sign-offs., • Monitor costs and risks, proactively managing exceptions to keep projects on track., • Continuously review and improve processes to future-proof how we work. Our team tells us you will be a great addition if you have: • Highly organised, methodical, and experienced in project management., • A natural organiser who thrives in a hybrid role spanning product and project management., • Skilled at building relationships and bringing people together to deliver results., • Resilient under pressure, with the ability to hold others accountable and keep projects moving., • Experienced in successful factory launches and familiar with HACCP and site technical standards., • A strong communicator, confident working with stakeholders at every level., • Passionate about food, quality, and continuous improvement., • Hungry to make a positive impact and drive transformational growth. What’s in it for you: • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday + bank holidays, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Gallagher is seeking an experienced Loss Adjuster to join our team and provide professional loss adjusting advice and services to our clients. In this role, you will communicate openly and accurately with insurers and other stakeholders to expedite the claims process while maintaining exceptional customer service standards. This is a remote based role, with coverage across the Home Counties and London. How you'll make an impact • Claims Management:, • Working from a home base you will manage a caseload of predominantly domestic claims on a day-to-day basis, including traveling to loss sites to investigate claims., • Provide critical support to policyholders throughout the claims process., • Technical Expertise:, • Assist internal teams with technical claims and provide advice as required., • Assess claims in line with policy conditions and compile detailed reports with recommendations on liability., • Stakeholder Engagement:, • Liaise with insurers, underwriters, and colleagues as necessary to ensure smooth claims handling., • Conduct formal (remove) interviews with claimants, including investigating fraudulent claims (remove), and compile detailed reports on findings., • Validation and Recovery:, • Acquire reports from third parties, such as building surveyors, to validate items claimed., • Progressing towards professional qualifications would be advantageous, but not essential., • Proven knowledge of loss adjuster policies, practices, and procedures., • Strong understanding of personal lines/household insurance products and services., • Exceptional customer service skills, problem-solving abilities, and a pragmatic approach., • Excellent communication skills and the ability to build strong relationships with stakeholders., • Self-motivated, results-oriented, and driven to ensure customer satisfaction. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e –commerce, grocery, foodservices, and retailers such as our GAIL’s Bakeries nationwide. As our Hendon Factory continues to grow, we are looking for a Technical Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: Own and implement site QA/QC strategies in alignment with wider business goals. Monitor and report on quality KPIs in collaboration with production teams. Lead quality investigations, customer complaint analysis, and corrective action planning. Maintain HACCP programs and ensure all staff receive appropriate training. Manage core quality protocols (e.g., Metal Detection, PQC, Quality Reports). Drive reduction in non-conformances and ensure specification adherence. Coordinate internal and external audits, achieving AA/Green status across all. Promote best practices in food safety, hygiene, and risk management. Support hygiene improvement plans and cross-functional innovation efforts. Our team tells us you will be a great addition if you: BSc in Food Safety or related field (required) 5+ years' experience in Food Manufacturing, ideally in a technical role Level 3 HACCP Certification or higher Lead Auditor qualification (preferred) Strong knowledge of Retailer Codes of Practice Experience with high care environments and bakery/ambient products Proven track record in leading BRCGS and regulatory audits Expertise in root cause analysis, microbiological data interpretation, and non-conformance management Effective at influencing senior stakeholders and driving change Strong Microsoft Office skills, especially Excel What’s in it for you? Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e –commerce, grocery, foodservices, and retailers such as our GAIL’s Bakeries nationwide. As our Hendon Factory continues to grow, we are looking for a Technical Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: Own and implement site QA/QC strategies in alignment with wider business goals. Monitor and report on quality KPIs in collaboration with production teams. Lead quality investigations, customer complaint analysis, and corrective action planning. Maintain HACCP programs and ensure all staff receive appropriate training. Manage core quality protocols (e.g., Metal Detection, PQC, Quality Reports). Drive reduction in non-conformances and ensure specification adherence. Coordinate internal and external audits, achieving AA/Green status across all. Promote best practices in food safety, hygiene, and risk management. Support hygiene improvement plans and cross-functional innovation efforts. Our team tells us you will be a great addition if you: BSc in Food Safety or related field (required) 5+ years' experience in Food Manufacturing, ideally in a technical role Level 3 HACCP Certification or higher Lead Auditor qualification (preferred) Strong knowledge of Retailer Codes of Practice Experience with high care environments and bakery/ambient products Proven track record in leading BRCGS and regulatory audits Expertise in root cause analysis, microbiological data interpretation, and non-conformance management Effective at influencing senior stakeholders and driving change Strong Microsoft Office skills, especially Excel What’s in it for you? Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme