Customer experience advisor jobs in United Kingdom

Graduate Inside Sales Specialist (NextGen Sales Academy) Chiswick, London. Onsite 5 days a week At Dell Technologies, we build the extraordinary. Our Inside Product Specialists are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email. Join us to do the best work of your career and make a profound social impact as a Inside Sales Specialist on our NGSA team in London. What you’ll achieve As an Inside Sales Specialist, you will deliver technical solutions to the Inside Sales Team that address customers’ varying needs, either working on your own or with a subject matter expert on more complex solutions. You will: * Be a technical advisor to the sales team and work cooperatively to help them fulfil and exceed their goals * Recommend business solutions, products and services based on the client’s need * Research market factors to anticipate customer needs and propose technical solutions * Assist in the ongoing technical education and development of the broader team * Establish relationships with customers and eventually manage your own accounts Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements * Graduated 2025 or 2026 * Focus on results * Eagerness to learn and become a specialist in a defined area of the Dell Technologies portfolio * Critical thinking and the ability to prioritize Desirable Requirements * 1–2 years of experience in a customer-facing role, with proven sales skills to build on Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 21 March 2026 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy ___. Job ID:R287647

Thinking About a Career Change? Why Not Choose HR? If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. Our HR Career Change Programme We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months. Please note that this is a training course and fees apply. Why Human Resources? The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). Here are typical UK salaries at various stages of the HR journey: • HR Administrator - £27,000+, • HR Assistant - £30,000+, • HR Officer - £35,000+, • HR Advisor - £38,500+ How It Works - Your 3 Step Journey Into HR Step 1 - CIPD Level 3 Certificate in People Practice The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. • Accredited by the Chartered Institute of Personnel & Development (CIPD), • Covers recruitment, employee relations, HR systems, and more Step 2 - Tailored Recruitment Support Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. You’ll get: • A professionally written, HR-focused CV, • Job-matching advice tailored to your experience and location, • Application support, interview prep, and mock interviews Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. And to give you confidence, we offer a Money Back Guarantee: If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. Ready to Make the Change? Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources. Please note this is a training course and fees apply

Presales AI ArchitectSalary: Up to £120,000 + Bonus + BenefitsLocation: Central London - Hybrid (3 days per week onsite)Working Hours: 40 hours per week - Full time A globally established organisation is seeking a Presales AI Architect to drive AI and Generative AI growth across strategic enterprise accounts within the Telecom, Media and Information Services sector. This is a senior client-facing role focused on shaping AI opportunities, defining solution architectures and supporting complex enterprise sales pursuits. The position is suited to an experienced AI strategist who combines strong presales capability with deep understanding of modern AI technologies including Generative AI, large language models and emerging agent-based systems. Responsibilities for the Presales AI Architect: • Drive AI and Generative AI pipeline development across key UK and European enterprise accounts, • Partner with sales leaders and account teams to identify and qualify AI transformation opportunities, • Act as a trusted advisor to senior customer stakeholders, shaping AI strategy and enterprise roadmaps, • Lead AI solutioning across proposals, RFP responses and strategic bids, • Translate business challenges into scalable AI and GenAI architectures aligned to enterprise objectives, • Support the creation of proof-of-concepts, pilots and MVPs that demonstrate measurable business value, • Articulate AI value propositions including ROI modelling and outcome-based transformation strategies, • Provide architectural oversight during delivery phases to ensure alignment between solution design and implementation, • Proven experience driving AI or Generative AI presales engagements within enterprise or consulting environments, • Strong capability in value-based solutioning including business case development and ROI modelling, • Experience shaping GenAI, LLM and agentic AI solutions on major cloud platforms such as AWS, Azure or GCP, • Strong understanding of enterprise AI architecture patterns and solution design, • Experience supporting complex enterprise procurement processes including RFPs and large-scale bids, • Ability to engage credibly with C-level stakeholders including CIOs, CTOs and digital transformation leaders, • Strong understanding of responsible AI, governance, security and enterprise adoption considerations, • Experience delivering AI transformation programmes within Telecom, Media or Information Services sectors, • Experience shaping large-scale multi-year AI transformation strategies

• Sales Engineer (UK home based, current SC cleared), • Engineer, • United Kingdom (Home-Based)Sales Engineer (UK home based, current SC cleared) Location: Remote (UK-based) - with travel to customer sitesSalary: £90,000 - £120,000 +20% bonus + car allowance + extensive benefits package Our client is at the forefront of digital transformation, supporting the world's most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support the growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. Key Requirements:We are looking for a client-facing technical expert with deep presales experience, capable of operating in complex and secure environments. Role & Responsibilities:As Sales Engineer, you will play a vital role in driving revenue by delivering technical presales support, demonstrating product value, and shaping best-fit solutions. Reporting to the Regional Sales Director, you will act as a trusted advisor for public sector clients and internal stakeholders. Responsibilities include:, • Leading technical discovery and supporting the full sales cycle, • Differentiating solutions from competitors using compelling value stories, • Acting as a technical expert across integrators, service providers, and Government, • Partnering with product and engineering to influence roadmaps and relay market feedback, • Contributing to technical documentation, RFPs, and whitepapers, • Mentoring Sales Engineers, attending client meetings alongside them, • Building strong customer relationships and identifying upsell opportunities, • Representing customer needs internally and advocating for technical alignment, • Participating in industry events, speaking engagements, and strategic initiativesRemote Working: Officially home-based Must be comfortable with regular travel for:, • Client meetings 3-4 days per week, • Annual conference, • Quarterly convention for Sales EngineersLocation Preference:, • Preference for candidates based in Central or Southern UK, • Northern England considered for exceptional talentEssential skills and experience:, • Current SC clearance, • 5+ years' experience in IT, with 2+ years in presales, • Demonstrable success supporting UK Government or public sector clients, • Ability to translate technical challenges into clear commercial value, • Cisco routing, switching, gateways, and applications, • TCP/IP, SNMP, Netflow, VoIP, • LAN/WAN topologies (MPLS, Frame Relay, ATM), • Security concepts and network infrastructure design, • Network performance and fault/alert management, • Operating systems - Linux, Windows, • Cloud and virtualisation technologies - SDN/NFV, Public/Private Cloud, • Performance tools - HP/OV, Tivoli, EMC SMARTS, ArcSight, • Relevant certifications - CCNA, CCNP, CCIE, • Formal presales training (e.g. Sandler, Siebel, Afterburner), • Excellent communication and presentation skills - verbal, written, and visual, • Comfortable with 60-70% UK travelDesirable qualifications:, • Degree in Computer Science, Software Engineering, or equivalent technical military training., • MBA or relevant business/leadership qualification, • Knowledge of products such as Arbor, Radwhere, Riverbed, A10, ExtraHop, • Experience authoring whitepapers, contributing to product strategy, • Familiarity with security audits, RFP/RFI responses, • Track record of mentoring technical presales teamsWhy is this a great opportunity? Our client is at the forefront of digital transformation, supporting the world's most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. Salary From £90,000 to £120,000 + 20% bonus + car allowance + extensive benefits package IND 123

IT Account Manager - Managed Services Managed Services, MSP, Account Manager , Cloud, Security, Cyber Essentials My clients is ranked among Europe's top 10 Managed Service Providers, distinguished by its UK-leading ISO accreditation's and its ability to deliver comprehensive IT services to clients worldwide, 24/7, 365 days a year. They are a Managed Service Provider (MSP) specialising in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses. Due to on-going success and growth they are in the market for a IT Account Manager. As IT Account Manager you will be reporting to the Accounts Director and will work alongside a team of three seasoned Account Managers to act as the voice of clients within the business. You will champion their needs, cultivate strong relationships, and position my client as a trusted advisor and long-term partner in achieving their business objectives. The IT Account Manager will have current or recent experience in B2B account management or client services role. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment. Strong communication and presentation skills, with the ability to adapt to different audiences. Numerate, with confidence in discussing pricing and financial data. Proactive, energetic, and client-focused, with experience of delivering exceptional customer experiences. This is a great opportunity to work in a fast growing IT Managed Services company with genuine opportunities for career growth. You will need to be commutable to North London. The role at first will be office based moving to hybrid working after probation (3 days office, 2 days at home). MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Anti-Social Behaviour Resolution Specialist Join a values-led housing organisation as an Anti-Social Behaviour Resolution Specialist, managing complex ASB casework, legal proceedings and multi-agency partnerships to deliver effective community safety outcomes and excellent customer service. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Officer, Tenancy Enforcement Advisor, Community Safety Officer, ASB Investigator, Neighbourhood Officer, Tenancy Enforcement Officer, Community Safety Advisor, Anti-social Behaviour Officer, ASB Case Manager, Community Safety Specialist, ASB Officer, Police Officer, PCSO / Police Community Support Officer OR if you’ve been involved in investigating complex cases (ideally ABS) or managed ASB cases within the Housing Sector or Local Authority Setting SALARY: £34,800 to £42,126 per annum+ Generous Benefits (see below) LOCATION: Hybrid working partly from the office in Ealing, West London (W5) and partly from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Please note:Full clean UK driving license and own vehicle is essential for this role JOB OVERVIEW We have a fantastic new job opportunity for an Anti-Social Behaviour Resolution Specialist to take ownership of a complex caseload of anti-social behaviour cases across multiple tenures. As an Anti-Social Behaviour Resolution Specialist you will lead on case management, tenancy enforcement and safeguarding, working in partnership with legal teams, Police and Local Authorities to achieve sustainable resolutions and protect communities. The Anti-Social Behaviour Resolution Specialist will draft legal documentation, prepare witness statements, attend court hearings and provide expert advice across the organisation, ensuring compliance with housing legislation and best practice. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Anti-Social Behaviour Resolution Specialist include: • Case Management: Manage a complex caseload of ASB cases across multiple tenures, interpreting tenancy agreements and leases to ensure appropriate enforcement action, • Legal Preparation: Prepare detailed witness statements, draft Notices Seeking Possession and compile court-ready documentation, • Court Representation: Work alongside the in-house legal team and represent the organisation at court hearings, • Multi-Agency Working: Attend multi-agency meetings with Police, Local Authorities, MPs, Councillors and community partners to support case resolution, • Customer Service: Maintain regular communication with residents, delivering high standards of customer care and support, • Victim and Perpetrator Support: Provide advice, referrals and ongoing assistance to victims and alleged perpetrators throughout the lifecycle of a case, • Stakeholder Engagement: Build and maintain strong professional relationships across all boroughs and partner agencies, • Record Keeping: Maintain accurate case management records on IT systems and ensure effective manual documentation where required, • Advisory Support: Provide guidance and coaching to colleagues on lower-level ASB cases and quality assurance in ASB practice CANDIDATE REQUIREMENTS ESSENTIAL • Full UK driving licence and access to own vehicle with the ability to travel across the operational geography, • Degree level qualification (or equivalent) or relevant professional experience with evidence of continuing professional development in housing, ASB or legal frameworks, • Previous experience managing complex ASB casework including contested legal action and mediation, • Up-to-date knowledge of anti-social behaviour legislation, regulation and best practice, • Experience drafting legal and court documentation and representing cases at court, • Proven ability to manage workload, prioritise complex cases and meet deadlines, • Strong written and verbal communication skills with the ability to build rapport with residents and colleagues, • Confident stakeholder management skills within multi-agency environments, • Excellent IT skills with experience using case management and reporting systems, • CIH membership or willingness to work towards a recognised housing qualification BENEFITS • 25 days’ holiday (Plus Bank Holidays), • Up to 8% contributory pension, • A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14442 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Police Officer | PCSO | Police Community Support Officer | Social Housing | Community Safety Officer | Neighbourhood Officer | Tenancy Enforcement Officer | Public Protection Officer | Community Enforcement Officer | ASB Enforcement Officer | Safer Neighbourhoods Officer | Local Authority Enforcement Officer AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Senior Solutions Architect Central London Hybrid Working £100,000-£120,000 + Annual Bonus & Benefits An exciting opportunity has arisen for an experienced Senior Solutions Architect to lead the evolution of a complex digital and enterprise technology landscape. This role combines strategic vision with hands-on architectural expertise to drive modernisation across e-Commerce, CRM, marketing technology, and customer engagement platforms, while strengthening cybersecurity controls and optimising total cost of ownership (TCO). The successful candidate will work cross-functionally with senior stakeholders, product teams, engineering, and third-party vendors to define architectural direction, align solutions to business strategy, and guide execution through well-defined roadmaps. Key Responsibilities The Senior Solutions Architect will: • Lead major transformation initiatives, including:, • Replacement of a legacy e-Commerce platform with a modern, customer-centric solution, • Implementation of a next-generation CRM and marketing automation ecosystem, • Development of a unified customer data and personalisation roadmap, • Enhancement of identity, access management, and data protection frameworks, • Migration from legacy platforms to cloud-native or SaaS solutions, • Define and govern architecture standards and roadmaps during large-scale transformation, • Ensure solutions strike the right balance between innovation, scalability, complexity, and cost-efficiency Essential: • Significant experience in Solution or Enterprise Architecture roles, • Proven track record architecting customer-facing digital platforms (e-Commerce, CRM, CMS, MarTech) within retail, luxury, or similar B2C environments, • Strong knowledge of modern technology stacks, including commerce platforms, CDPs, cloud (AWS/Azure/GCP), APIs, microservices, and integration platforms, • Solid understanding of cybersecurity principles and secure-by-design architecture, • Demonstrated ability to balance innovation with cost control and operational efficiency, • Experience within luxury, fashion, or premium retail sectors, • Familiarity with platforms such as Salesforce, Shopify, SAP Commerce, or Manhattan, • Experience operating in transformation environments with significant legacy technology debt, • Knowledge of IT cost optimisation and vendor management strategies Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Role: Engineer Surveyor – Crane / Lift – South East London (Inner M25) Location:Field-based with daily travel to client sites. Travel is minimised where possible with localised geographical areas. Salary:£42,148 to £45,232 pa£6,000 location allowance (SE postcode only)£5,000pa Car Allowance / Company Car£2,500 Retention FeeOT availableUp to 12% PensionHealth Care and other flexible benefits Role Purpose To carry out high-quality inspections ensuring various crane and lifting equipment (MEWPs, HIAB, Cranes, FLTs) is compliant with current regulatory and statutory requirements under LOLER & PUWER. To operate within agreed authorities, inspection processes, and Health & Safety standards while maintaining a strong customer focus and delivering optimal service. To produce and deliver inspection reports using the client’s best-in-class tools for on-site reporting and immediate customer access. This includes keeping up to date with changes in relevant standards and legislation, acting as an advisor to high-profile clients, and delivering customer excellence in a professional, friendly, and authoritative manner expected of all client-facing surveyors. What does it take to apply? As a globally trusted inspection provider, the client holds several accreditations and complies with regulations including UKAS accreditation, SAFed membership, and SAFed Standard SS01 compliance. Candidate requirements for Mechanical Inspection roles: • Minimum NVQ4, HNC, HND or equivalent mechanical engineering qualification, • LEEA qualifications alone are not applicable, but are preferred alongside a mechanically biased engineering qualification, • Minimum three to five years’ post-qualification experience working with relevant equipment, • Salary of £42,148 to £45,232 pa, • £6,000 location allowance (SE postcode only), • £5,000pa car allowance / Company Car, • £2,500 retention fee paid at year end, • 25 days holiday + 8 bank holidays, option to buy/sell 5 days, plus the ability to carry over 5 days, • Combined pension contributions of up to 12%, • Annual salary review, • Enhanced support with a designated planner for your geographical area, • Health & Wellbeing support including Mental Health First Aiders, Employee Assistance Programme, and Smart Health Services, • £40,000 training investment, • Working for an industry-leading global inspection company certified as a UK Top Employer for the last nine years

Job Title: Networking & Security/ Sales Engineer / Presales Specialist Location: Watford, Hertfordshire (hybrid / some remote flexibility) Department: Sales / Pre-Sales Solutions Salary: £50,000-£60,000 Base + OTE and Benefits Role Overview We are seeking an experienced Networking & Security Presales Specialist to support our growth and strengthen our solutions capability. The ideal candidate is customer-facing, technically strong, and experienced in architecting and presenting networking and security solutions from vendors such as Cisco, Aruba, Fortinet, and Juniper. This role works closely with the internal sales team, acting as the go-to technical expert and trusted advisor during the sales cycle. Key Responsibilities Pre-Sales & Solution Design • Partner with sales to understand customer requirements and translate them into robust networking and security architectures., • Produce high-quality solution proposals, technical designs, and RFP/RFI responses., • Maintain deep technical expertise across key vendor technologies (Cisco, Aruba, Fortinet, Juniper) and stay up to date with new releases, features, and best practices., • Serve as the primary technical presenter in customer meetings, articulating value propositions and addressing technical concerns., • Act as the internal solutions expert for networking and security, supporting account managers and sales with product knowledge, competitive positioning, and objection handling. Skills & Qualifications: Networking and Security Presales Specialist We are looking for a proven experience in a presales/solutions architect role within a technology reseller or vendor-aligned environment. • Strong hands-on knowledge and real-world experience with networking and security solutions from Cisco, Aruba, Fortinet, and Juniper., • Comfortable in customer-facing environments, with excellent presentation and communication skills., • Team player with a proactive, solutions-oriented mindset., • Excellent organisational skills, with the ability to multi-task and prioritise under pressure.

Service Advisor £35,000 - £40,000 + Bonus + Excellent Company Benefits Watford, Hertfordshire Are you an experienced Service Advisor or Workshop Controller looking for a varied role within a growing and well-established business? On offer is an excellent opportunity to join a fast-paced workshop environment, where you will be the key link between customers and the service department, with opportunities for further training and long-term career progression. The company continues to go from strength to strength and is expanding its team due to increasing demand for its services. They have built a strong reputation for looking after their staff and offering long-term stability. Within this role, you will be responsible for managing customer service enquiries, coordinating workshop bookings, liaising with technicians, and ensuring a smooth service process from start to finish. This role would suit a Service Advisor or Workshop Controller looking to join a well-established company offering a varied role and excellent long-term prospects.The Role * Acting as the main point of contact between customers and the workshop * Providing updates to customers and managing service enquiries * Further training and development opportunitiesThe Person * Experience working as a Service Advisor, Service Controller, or within a workshop service department * Comfortable working in a fast-paced environment * Looking for long-term stability and progression Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Local Authority Benefits and Homeless Prevention Service Medical Advisor, North London Pay rate £35.29 per hour Contract role, Local Authority Housing and Benefits – Occupational Therapist We are recruiting for an experienced Medical Advisor for a Local Authority in North London. About the Role • To work within Housing Needs to assess the housing problems experienced by people with health needs and disabilities and make recommendations on priority for rehousing., • To provide expertise on health and disability issues which enable the Council to develop policies which improve housing options for people with disabilities. About You, • We’re looking for a proactive, Medical Adviser, to join the Benefits & Homeless Prevention Service., • We are looking for an qualified allied health professional such as an occupational therapist, speech & language therapist, state registered nurse, physiotherapist, mental health specialist, autism specialist etc, to join the Medical Team situated within the Benefits and Homeless Prevention Team, • You will be responsible for delivering and monitoring processes to enable the successful delivery of the business objectives of the Medical Team., • Provide an effective, customer focused, and fully accessible first point of contact service for service users who are living in unsuitable accommodation that impacts on their health/medical condition., • Act as the focal point for expert advice and guidance on equipment assessments for disabled people and their carers and be responsible for all assessments and their outcomes., • Responsible for identifying complex cases which require longer term intervention and referring these to the OT service in the Adult Services Division., • Contribute to the planning and design for wheelchair accessible units on new developments on the Estate Regeneration Programme and the Housing Supply Programme, • Qualified healthcare professionals who have experience of providing a wide range of system-wide care, including diagnosis, treatment, and rehabilitation, to improve the health and well-being of residents. You will need to have experience in a similar level role in a Local Authority. Please get in touch for more information. This is an agency post and Pertemps can offer you:-, • A Dedicated consultant who has access to all roles across the UK and is available for you to speak to, • An easy registration process (all done online), • Referral schemes and incentives, • Ongoing compliance managed for you, • Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.

Job Title: Nursery Manager Location: London, London, United Kingdom, London, N1 3DFContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: £40,000 - £45,000 per annum (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends) Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Interviews: Rolling interviews, • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

Deputy Manager Key InformationLocation: Edmonton, Hertfordshire, United Kingdom Hertfordshire N9 9TQContract Type: Full-timeContract Length: PermanentSalary: £15.50-£16.50 per hour (£32,488 - £34,584 per annum full time equivalent salary 40 hours per week all year round) Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50 % Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access Join the Kindred Family – A Place to Grow, Thrive, and Make a Difference Are you passionate about early years education, supporting children's development, and leading high-performing teams? At Kindred, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every day. Due to a new opportunity we’re excited to welcome a Deputy Manager to our friendly and dedicated team in Edmonton, Hertfordshire, United Kingdom . Whether you’re just starting out or looking for your next professional step, this role offers the chance to be part of a warm, inclusive environment where 91.71% of our team would recommend us as a great place to work. What You’ll Need Essential: Strong written and verbal communication skills Excellent organisational ability and attention to detail Provide outstanding customer service Have good time management, meeting deadlines Experience of leading and managing a team Hold a full and relevant Early Years Level 3 Childcare Qualification or higher Demonstrate sound knowledge of the EYFS guidelines Desirable: Previous experience of leading a team Current paediatric first aid certificate Safeguarding and child protection training (although full training will be given) Current food hygiene certificate What You’ll Be Doing As a Deputy Manager, you will: To support the Manager, Third in Charge and Room Leaders to ensure the highest standards of Early Years care and education across the setting To maintain an organised, safe and stimulating nursery environment To keep accurate records and ensure procedures are followed within the room To help build and maintain a reputation as the setting of choice in the area for both children and employees To model and monitor best practice in accordance with regulatory guidelines To support and inspire your team of Room Leaders and Practitioners To aid with the induction of new team members, welcoming them into the Kindred family Why Join Kindred? At Kindred, we’re more than a nursery group – we’re a family. Supportive Culture – Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging.Career Development – Whether you're an apprentice or a seasoned professional, we offer clear progression pathways, structured training, and mentorship.Work-Life Balance – Enjoy structured working hours, flexible shift options, and hybrid roles (where applicable).Competitive Pay & Benefits – We regularly benchmark our salaries and offer generous benefits including bonuses, pensions, and paid leave.Award-Winning Family – Join a company that values recognition, personal growth, and team success. Our Recruitment Process Interviews: Rolling InterviewsExpected Start Date: ASAP Our process includes: • A video interview followed by a face-to-face interview with a stay and play at the nursery, • ‘Stay and Play’ session to observe you working with children *fully supervised To apply for the Deputy Manager position with us, please click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond to all applicants within 2–5 working days. Thank you for considering a career with Kindred! As part of our commitment to safeguarding and promoting the welfare of the children in our care, the successful candidate is expected to undergo an enhanced DBS check IND1 ROL

Room Leader Key InformationLocation: Teddington, Richmond upon Thames, Greater London, United Kingdom Greater London TW11 9HQ Contract Type: Full-timeContract Length: PermanentSalary:£14.80 - £15.50 per hour (£31,020.80 - £32,488 per annum full time equivalent salary 40 hours per week all year round) Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50 % Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access Join the Kindred Family – A Place to Grow, Thrive, and Make a Difference Are you passionate about early years education, supporting children's development and leading a team? At Kindred, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every day. Due to a new opportunity, we’re excited to welcome a Room Leader to our friendly and dedicated team in Teddington, Richmond upon Thames, Greater London, United Kingdom. Whether you’re just starting out or looking for your next professional step, this role offers the chance to be part of a warm, inclusive environment where 91.71% of our team would recommend us as a great place to work. What You’ll Need Essential: Strong written and verbal communication skills Excellent organisational ability and attention to detail Provide outstanding customer service Have good time management, meeting deadlines Hold a full and relevant Early Years Level 3 Childcare Qualification or higher Desirable: Previous experience of leading a team Current paediatric first aid certificate Safeguarding and child protection training (although full training will be given) Current food hygiene certificate What You’ll Be Doing As a Room Leader, you will: To support the Manager and fellow Room Leaders to ensure the highest standards of Early Years care and education across the setting To maintain an organised, safe and stimulating room environment To keep accurate records and ensure procedures are followed within the room To help build and maintain a reputation as the setting of choice in the area for both children and employees To model and monitor best practice in accordance with regulatory guidelines To support and inspire your team of practitioners To aid with the induction of new team members, welcoming them into the Kindred family Why Join Kindred? At Kindred, we’re more than a nursery group – we’re a family. Supportive Culture – Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging.Career Development – Whether you're an apprentice or a seasoned professional, we offer clear progression pathways, structured training, and mentorship.Work-Life Balance – Enjoy structured working hours, flexible shift options, and hybrid roles (where applicable).Competitive Pay & Benefits – We regularly benchmark our salaries and offer generous benefits including bonuses, pensions, and paid leave.Award-Winning Family – Join a company that values recognition, personal growth, and team success. Our Recruitment Process Interviews: Rolling InterviewsExpected Start Date: ASAP Our process includes: • A video interview followed by a face-to-face interview with a stay and play at the nursery, • ‘Stay and Play’ session to observe you working with children *fully supervised To apply for the Room Leader position with us, please click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond to all applicants within 2–5 working days. Thank you for considering a career with Kindred! As part of our commitment to safeguarding and promoting the welfare of the children in our care, the successful candidate is expected to undergo an enhanced DBS check IND1 ROL

We are currently seeking motivated and confident Student Advisors to join our growing team. This role is commission-based only and is open exclusively to candidates based in the UK. As a Student Advisor, you will support prospective students throughout the application and enrollment process. A key part of this role involves actively sourcing and identifying potential future students using your own network, outreach methods, and available platforms. This role offers strong earning potential for self-driven individuals who are confident in building their own pipeline. Key Responsibilities • Actively source, identify, and engage potential future students, • Contact prospective students via phone, email, and online platforms, • Provide accurate information about courses, intakes, and entry requirements, • Guide students through the application and enrollment process, • Maintain accurate student records and follow up on enquiries, • Build strong relationships with prospective students, • Work towards individual targets to maximise commission earningsRequirements, • Must be currently based in the UK, • Strong communication skills in English, • Speaking an additional European language is a strong advantage, • Confidence in phone-based and online communication, • Previous experience in sales, customer service, or education is desirable but not essential, • Self-motivated with the ability to work independently, • Good organisational and time-management skills, • Basic IT skills (email, Microsoft Office)What We Offer, • Commission-based earnings with high earning potential, • Full training and ongoing support, • Flexible working arrangements, • Opportunity to grow within the education sector

Nursery Assistant Key InformationLocation:Orpington, Bromley, Greater London, United Kingdom Greater London BR6 0EJContract Type: Part-time 20 -30 hours per week Contract Length: PermanentSalary: £12.21 – £12.50 gross per hour (£25,592.16 - £25,675 full time equivalent salary 40 hours per week all year round) Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50 % Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access Join the Kindred Family – A Place to Grow, Thrive, and Make a Difference Are you passionate about early years education, supporting children's development, and working in a role where you can have fun, be creative, and help develop little minds? At Kindred, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every day. Due to a new opportunity, we’re excited to welcome an Nursery Assistant to our friendly and dedicated team in Orpington, Bromley, Greater London, United Kingdom Whether you’re just starting out or looking for your next professional step, this role offers the chance to be part of a warm, inclusive environment where 91.71% of our team would recommend us as a great place to work. What You’ll Need Essential: Strong written and verbal communication skills Excellent organisational ability and attention to detail Provide outstanding customer service Have good time management, meeting deadlines A commitment to working within Early Years Childcare Desirable: Previous nursery experience Paediatric First Aid Food Hygiene What You’ll Be Doing Responsibilities: Use a friendly approach with parents and carers, children, and colleagues Provide a safe, stimulating, and educational environment for the children to learn, play, explore and develop. Maintain a homely environment for all children, which is clean and organised Implement interesting and inspiring activities for children to learn through play Build relationships with Key Children, record their interests and achievements through observations Ensure that you understand and follow company Policies and Procedures Safeguarding is a shared responsibility to protect children, parents, and staff from harm Maintain strictly professional relationships and report any complaints or concerns to management in accordance with company policy and procedures. Other responsibilities: Attend and actively participate in staff meetings and training, parent information sessions and functions as appropriate; including marketing events and activities that may run during the evening or at the weekend Treat all personal and sensitive information relating to staff, children, families, visitors, nursery or the company with utmost integrity and confidentiality Undertake any other duties to ensure the smooth running of the nursery, and the safety and wellbeing of children, staff and families. Why Join Kindred? At Kindred, we’re more than a nursery group – we’re a family. Supportive Culture – Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging.Career Development – Whether you're an apprentice or a seasoned professional, we offer clear progression pathways, structured training, and mentorship.Work-Life Balance – Enjoy structured working hours, flexible shift options, and hybrid roles (where applicable).Competitive Pay & Benefits – We regularly benchmark our salaries and offer generous benefits including bonuses, pensions, and paid leave.Award-Winning Family – Join a company that values recognition, personal growth, and team success. Our Recruitment Process Interviews: Rolling interviewsExpected Start Date: ASAP Our process includes: • A video interview followed by a face-to-face interview with a stay and play at the nursery, • ‘Stay and Play’ session to observe you working with children *fully supervised To apply for the Nursery Assistant position with us, please click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond to all applicants within 2–5 working days. Thank you for considering a career with Kindred! As part of our commitment to safeguarding and promoting the welfare of the children in our care, the successful candidate is expected to undergo an enhanced DBS check IND1

Senior Contract Delivery Manager (Housing - Institutional Client) £90,000 - £105,000 London Would you like to join Hyde as a Senior Contract Delivery Manager and make a real impact in Housing? Previous experience in a similar role, managing a housing contract, ideally within a corporate environment is essential. Hyde is looking for a Senior Contract Delivery Manager to lead the operational delivery of a prestigious institutional client’s affordable homes portfolio. This is a senior, high-profile role where you’ll oversee national management contracts, ensuring customers and leaseholders receive exceptional, compliant, and customer-focused services. You’ll work closely with Hyde Management Services and act as the trusted advisor to the business, driving governance, performance oversight, and reporting. From monitoring KPIs to ensuring regulatory compliance, you’ll make sure services are delivered efficiently, financial targets are met, and customers thrive in safe, well-managed homes. What you’ll do: • Oversee an institutional client housing contract, ensuring it meets customer, regulatory and financial requirements., • Maintain a performance framework and provide clear reports for senior leaders., • Coordinate support services and update stakeholders on relevant policy or legislation changes., • Act as senior escalation point for service issues and lead customer/stakeholder communications., • Strengthen customer insight and ensure smooth, compliant onboarding of new homes., • Ensure compliance with legislation, regulatory standards and Health & Safety requirements., • Maintain strong risk, governance and compliance controls., • Keep performance, property and customer data accurate and use insights to drive improvement., • Produce reliable reporting tools and review performance to support continuous improvement., • Experience managing major housing or property-related contracts on behalf of corporate clients, • Strong understanding of KPIs, contractual obligations, and regulatory compliance., • Ability to lead performance frameworks, identify trends, and implement improvements., • Exceptional stakeholder management skills and experience reporting to senior boards. At Hyde, you’ll have the opportunity to work with corporate clients and partners to support the delivery of high-quality rented homes across the UK. This role offers the chance to influence governance, compliance and assurance within a growing portfolio, working with senior stakeholders across investment partners, managing agents and Hyde teams. Join us and build a career where your skills matter, your ideas are heard, and you can help shape thriving, inclusive communities for the future. Why join Hyde? • Excellent pension scheme, • Generous holiday allowance, • Life assurance, • Award-winning flexible benefits platform, • Support for learning and career development Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Project Manager - Building Services Based in London M&E or fit out experience required The purpose of the role is to; · Be responsible for generating and delivering a variety of project work on our customer sites. · Have full accountability and responsibility for managing and delivery of project works. General Activities · Identify and generate project opportunities from within a set portfolio of maintenance contracts. · Liaise with key stakeholders on their requirements and explain feasibility of their schemes to become a trusted advisor. · Work with developers, designers and sub contractors to define and document scope(s) of work(s). · Develop and understand the full scope of works in line with the desired project business case and in turn outcome. This is to be within agreed budget requirements and required profit margins. · Manage, run and draw up tenders on behalf of the customer as required. · Carry out full tender analysis of all sub contractor returns. · Work within the current CDM process. In the main taking on the role of principle contractor. · Identify, reduce and manage all statutory and commercial risks associated with the project they are leading. · Ensure QHSE practices and processes are fully embedded in each project. · Ensure full compliance with project management policies and procedures. · Manage the day-to-day operational aspects of the project(s) “end to end”. Activities to include but not be limited to estimating, business development, quantity surveying, sub contractor management and site manager duties. · Work closely with relevant stake holders to ensure effective and efficient implementation of the project(s). · Ensure customer acceptance is adhered to, in writing and in line with the project plans. · Mutually agree payment schedules and applications for payment to the benefit of the project and the business. · Ensures project documents are complete, current and appropriately stored. · Provide timely monthly reports to the Head of Projects/Business Unit Director in an agreed format. Business Development · Identify and develop a short/medium and long term pipeline of Project opportunities from the portfolio of customers within the Business Unit. · Leverage opportunities through visibility and presence on customer sites. · Liaise with colleagues, managers to determine and identify project opportunities. Use case studies to promote business and host key decision makers on show site tours. Building Relationships · Build strong effective working relationships with our customers and site teams. · Build a pipeline of supply partners with the correct approvals in conjunction with the central procurement team. Commercial Awareness · Full accountability for the P&L on each project. · Ensure that all financial objectives are met. · Analyse variances and initiate corrective actions. · Value all sub contractor accounts and make application for payments. · Ensure the projects are commercially viable and satisfy the commercial terms of the contract. · Ensure all projects are managed through Company policies and procedures in relation to commercial activities. The Project Process · Define and understand the scope of work to meet the customer’s specification. · Competitively price the works whilst returning expected profit margins. · Review all pre construction information and implement a construction phase plan. · Engage with sub contractors under the correct commercial terms. · Define the project plan and program to deliver the works. · Appraise all sub contractor RAMS to make sure that they are suitable and sufficient · Be in attendance on site for the works inclusive of any out of hour’s requirements. · Set up the QHSE processes and make sure they are monitored. · Ensure all variations to the works are captured, costed and claimed for. · Make sure all O&M manuals are complete and available prior to practical completion. · Close out all final accounts with both the customer and all those in the supply chain.

Sage 200 Support Consultant – Remote within the UK £50,000-£55,000 plus benefits A leading UK Sage business partner is on the market for an experienced Sage 200 Support Consultant to join their growing team. This is a fantastic opportunity to work with a well-stablished company that values expertise, customer service, and professional development. The Role You’ll provide technical support and guidance to clients using Sage 200 and associated add-ons, helping them get the most from their systems. The role involves troubleshooting issues, resolving support tickets, testing bespoke solutions, and collaborating closely with internal teams to ensure an excellent customer experience. Person fit · Solid experience supporting Sage 200 (finance, commercials, manufacturing, CRM) · Familiarity with Sage 200 add-ons such as Sicon, Draycir, Eureka, or CIM. · Strong troubleshooting and SQL/database skills · Excellent communication and customer service abilities. · Sage certifications are a plus. Key Responsibilities · Deliver remote support for Sage 200 and related products. · Diagnose and resolve software and configuration issues. · Manage and prioritise client support tickets effectively. · Test and deploy bespoke software solutions. · Keep up to date with Sage 200 updates and third-party add-ons. · Build strong relationships with clients and act as a trusted technical advisor. You’ll be joining a respected Sage partner with a strong customer base, offering stability, a collaborative team environment and opportunities to expand your technical knowledge across Sage 200 and its ecosystem.

Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: * A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. * You can understand business challenges and architect system solutions with ServiceNow. * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. * You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect. * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. * Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. * Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. * Strong background working with Enterprise Software companies and/or Consulting companies. We are looking for experience in the following skills: * Expert knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. * Certified Technical Architect and ambition to do Certified Master Architect if not completed already * Minimum of 5 years leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. * Minimum 5+ ServiceNow CIS certifications * Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) * Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience * Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services * Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Nice to have: * Cloud migration experience * GenAI experience * ITILv4 or equivalent Certified * SC clearance is desirable, or the ability to obtain SC clearance is required. What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Closing Date for Applications: 28/02/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. #LI-EU

Position: Systems Consultant (3rd Line / Infrastructure) Location: North London area Company: Leading European Managed Service Provider About Us: Join one of Europe’s top 10 MSPs is recruiting to add to their existing dynamic team. The Company delivers enterprise-level IT infrastructure, cybersecurity, support, and consultancy to mid-market and growing businesses. With a strong focus on learning, development, and career growth, we are expanding through innovation and strategic acquisitions. The Role: We’re looking for a proactive, senior Systems Consultant/3rd Line Infrastructure to join the Infrastructure Services Team. As a 3rd line specialist, you’ll manage complex technical issues, drive automation and standardisation, and act as a trusted advisor to both internal teams and clients. The role blends technical expertise with consultative impact, supporting cloud-first, secure, and resilient IT environments. Key Responsibilities: • Lead resolution of complex incidents and provide 3rd line escalation support., • Oversee proactive service delivery, including monitoring, patching, and optimisation., • Drive automation, standardisation, and infrastructure improvements., • Support customer security, backup, and disaster recovery strategies., • Mentor 1st and 2nd line engineers, sharing knowledge and raising team capability., • 2–3+ years in 2nd/3rd line or senior infrastructure roles within MSP or enterprise settings., • Expertise with Microsoft 365, Azure, Windows Server, Active Directory / Entra ID, Group Policy., • Experience with virtualisation (VMware/Hyper-V), networking, firewalls, storage, and automation., • Strong troubleshooting, root cause analysis, and proactive improvement skills. Why Join Us: Be part of a growing, forward-thinking IT services company that values expertise, innovation, and career development. Influence critical infrastructure decisions while working in a collaborative, supportive environment. Apply Now to advance your career in a senior, technically challenging role at a leading MSP.

Account Manager – IT Managed Services (MSP) Location: UK (Hybrid working available)Industry: Managed IT Services / Technology Salary: £50,000 + £30,000 OTE An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth. This role is ideal for someone with B2B account management experience, ideally within the IT or MSP sector, who enjoys working closely with clients and helping them maximise the value of their technology solutions. The Role * Build and maintain strong relationships with key client stakeholders * Act as the primary point of contact and advocate for client needs * Understand client requirements and recommend appropriate IT solutions * Manage contract renewals and protect recurring revenue streams * Identify cross-sell and upsell opportunities across the service portfolio * Conduct regular client reviews and strategic account planning * Work closely with internal technical and delivery teams to ensure excellent service delivery * Support clients with cyber security best practices including Cyber Essentials guidance * Collaborate with marketing and internal teams on client communications and updates Key Skills & Experience * Experience in B2B Account Management or Client Services * Ideally experience working in an IT Managed Service Provider (MSP) environment * Strong communication and relationship-building skills * Commercially aware with confidence discussing pricing and contracts * Ability to manage multiple client relationships and priorities * Proactive and client-focused with a strong customer service mindset * Familiarity with IT services, infrastructure, or managed support environments What’s on Offer * Opportunity to join a growing MSP with ambitious expansion plans * Work with a wide range of clients across different industries * Supportive team environment with strong collaboration across departments * Ongoing training and development opportunities * Clear progression within a growing technology services business The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

IT Field Support Engineer / Onsite Second Line Technician Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients. If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an IT Field Support Engineer / Onsite Second Line Technician to join a dynamic managed services team supporting clients across Central London. As an IT Field Support Engineer / Onsite Second Line Technician you will deliver onsite and remote IT support, troubleshooting Windows 10 and 11, macOS, Office 365 and Azure environments while maintaining strong customer relationships. The IT Field Support Engineer / Onsite Second Line Technician will travel to client sites, implement IT strategies, support cloud computing, networking, cybersecurity and infrastructure projects, and ensure systems remain secure, optimised and aligned with best practice. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Field Support Engineer / Onsite Second Line Technician include: • Onsite IT Support: Deliver professional technical support across client sites, resolving hardware, software and infrastructure issues, • Remote Troubleshooting: Provide responsive remote IT support for desktops, laptops, mobile devices and cloud platforms, • Microsoft 365 Administration: Support Outlook, OneDrive, SharePoint, Teams and Intune environments, • Systems Support: Maintain and troubleshoot Windows 10 and 11 and macOS devices, • Server & Directory Management: Support Active Directory, DNS and DHCP within Windows server environments, • Network Support: Configure and troubleshoot WiFi, firewalls and routers to ensure reliable connectivity, • Cloud & Security: Assist with Azure Virtual Desktop, multi-factor authentication, conditional access and compliance policies, • Email Management: Manage email routing, third-party spam filters and mail tracing, • Documentation & Knowledge Sharing: Maintain accurate records and contribute to the technical knowledge base, • Client Relationship Management: Act as a trusted advisor, delivering clear communication and exceptional customer service CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in professional IT support within a managed services or corporate IT environment, • Proven experience of troubleshooting Windows and Mac operating systems, • Experience with Microsoft 365 including Exchange Online, Teams, SharePoint and Intune, • Experience supporting Windows server technologies including Active Directory, DNS and DHCP, • Understanding of networking principles including WiFi, firewalls and routers, • Experience with Azure Virtual Desktop and cloud computing environments, • Understanding of cybersecurity controls including multi-factor authentication and conditional access, • Experience managing third-party vendors and resolving printer or hardware issues, • Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700, • CompTIA A+, Network+ BENEFITS • Access to continuous training, mentorship, and certification support, • Career progression opportunities, • 21 days (increasing after 3 years of service) holiday, public holidays, • Birthday day off, • Private healthcare and 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme bonus, • Be part of a 70-strong family with low turnover and a high-impact culture The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14479 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Solutions Engineer 📍 London, UK (Hybrid) 💰 £60,000 – £90,000 + Benefits Note:- Full Right to work needed. We are partnering with a fast-growing technology company building modern software platforms that help enterprise organisations solve complex operational and data challenges. They are looking for a Solutions Engineer who enjoys working at the intersection of engineering, product, and enterprise sales. This is an exciting opportunity for engineers who enjoy solving technical problems while collaborating closely with customers. In this role, you will help organisations unlock the value of a powerful platform by designing solutions, delivering technical demonstrations, and guiding successful implementation. The Role As a Solutions Engineer, you will act as a trusted technical advisor throughout the customer journey. You will work closely with account executives, product managers, and engineering teams to understand customer requirements, design solution architectures, and deliver technical demonstrations and proof-of-concept implementations. This role combines technical architecture, system integration, and customer engagement, helping organisations adopt modern cloud, AI, and data technologies. What You’ll Be Doing • Work with enterprise customers to understand technical requirements and solution architecture, • Design and deliver technical product demonstrations tailored to customer use cases, • Lead proof-of-concepts and technical validations during the sales process, • Support integrations with customer systems, APIs, and data platforms, • Collaborate with product and engineering teams to communicate customer feedback, • Provide guidance on best practices for deploying and scaling the platform, • Troubleshoot integration challenges and support successful customer adoption Technology Environment The platform integrates with modern technology stacks including: • Cloud infrastructure such as AWS, GCP, or Azure, • APIs and distributed services, • Data platforms including Snowflake, Databricks, BigQuery, and Kafka, • SaaS integrations and enterprise software ecosystems, • Automation and scripting using Python or JavaScript We’re Looking For • Experience in Solutions Engineering, Sales Engineering, or Technical Consulting, • Strong understanding of cloud platforms, APIs, and system integrations, • Ability to communicate complex technical concepts to both technical and non-technical audiences, • Experience delivering technical demos and proof-of-concept implementations, • Passion for solving customer problems and working in fast-moving technology environments Typical Backgrounds Previous experience from companies building: • AI platforms, • Developer tools, • Cloud infrastructure, • Data platforms, • Enterprise SaaS products Why This Role Is Interesting • Work directly with enterprise customers solving real technical challenges, • Influence product development through customer insights, • Collaborate with engineering, product, and sales leadership, • Join a rapidly growing company building modern cloud and data platforms

Based in Hammersmith [onsite 5 days] Who Are We Hansen Technologies is a leading global provider of software and services that enable organisations to transform customer experiences and streamline critical business processes. With a rich history of innovation and a footprint that spans over 80 countries, Hansen empowers utilities, energy, and communications companies to thrive in an ever-evolving digital landscape. Our commitment to excellence, customer focus, and collaborative culture makes Hansen a place where passionate professionals can make a meaningful impact, drive real change, and help shape the future of industries worldwide. We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners, and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process, please let us know. Why This Role Matters Design and Innovate, Enable and Empower, Transform and Scale. This is more than an engineering role—it’s a strategic enabler. You’ll design and deploy advanced AI architectures, foster adoption through enablement programs, and act as a trusted advisor to stakeholders. Your contributions will directly influence how we leverage AI to create measurable business outcomes and maintain our position as a leader in intelligent automation. What You’ll Do • Design AI Solutions: Architect and prototype advanced AI systems leveraging multi-cloud platforms (AWS, Azure, GCP) and large language models., • Build Scalable Architectures: Develop secure, robust, and future-ready AI frameworks that integrate seamlessly with enterprise technology stacks., • Collaborate Cross-Functionally: Partner with software engineers, data scientists, and business stakeholders to deliver optimized AI solutions., • Drive AI Adoption: Create and lead enablement programs, workshops, and hands-on labs to upskill teams and foster a culture of innovation., • Evaluate Emerging Technologies: Continuously assess new AI tools and frameworks for integration into our ecosystem., • Advise Strategically: Act as a subject matter expert, guiding stakeholders on best practices, integration opportunities, and change management. What You Bring • Expertise in cloud platforms (AWS, Azure, GCP) and multi-cloud integration., • Deep understanding of large language models, machine learning frameworks, and AI architectures., • Proficiency in programming languages (Python, Java, C#)., • Strong analytical and problem-solving skills for complex system design., • Experience with DevOps practices and deploying scalable AI services., • Excellent communication and collaboration skills for cross-functional engagement., • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field., • 1+ years of experience in AI engineering (in-house or consulting)., • Strategic mindset with ability to turn vision into actionable steps. Benefits and Perks Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.

🔥 Who We Are At ___, we relentlessly drive innovation in AI, building the world's leading ___. We're looking for passionate individuals obsessed with AI, eager to make a global impact, and ready to excel in a dynamic, high-energy environment. Join ___ and help ___. 🌎 Location and Legalities This full-time Solutions Engineer position is based onsite in our brand-new ___ in London, UK, with a hybrid model of 3 days in-office and 2 days remote. Applicants must have legal authorization to work in the UK, as Ultralytics does not provide visa sponsorship. 🚀 What You'll Do As a Solutions Engineer at Ultralytics, you will be the technical face of our organization, working directly with clients to architect and deploy computer vision solutions using the ___. Key responsibilities include: • Collaborating with clients to understand their use cases and challenges, architecting end-to-end solutions using ___., • Delivering high-quality technical demos, onboarding sessions, proof-of-concepts, and workshops that demonstrate the power of ___., • Designing annotation strategies and ___ tailored to client data, goals, and deployment constraints., • Debugging client issues and delivering effective solutions with deep understanding of ___, Python, ___, and model behavior., • Supporting pre-sales efforts by participating in technical discovery calls and helping shape proposals and SLAs., • Serving as a key technical advisor during customer engagements, ensuring successful integration and continued satisfaction., • Interfacing with Sales, Marketing, Engineering, and Product teams to advocate for customer needs and influence roadmap priorities., • Acting as a strategic technical advisor to clients, shaping computer vision solutions that drive tangible business outcomes., • Representing Ultralytics at conferences, webinars, and customer events while contributing to technical blog posts and educational materials. Your strategic vision and technical expertise will be essential in supporting ___ of delivering top-tier machine learning tools and models like ___ to the community. 🛠️ Skills and Experience • 5+ years of experience in Computer Vision, Machine Learning, or applied AI roles., • Excellent client-facing skills: patient, resilient, and able to communicate clearly with technical and non-technical stakeholders., • Proficiency in Python and familiarity with the ___., • Hands-on experience with ___, ___, and classical ML/CV concepts., • Strong understanding of end-to-end ___, including data collection, preparation, ___, ___, and ___., • Experience with ___ and comfort working across Linux, macOS, and Windows environments., • Demonstrated ability to teach or mentor teams and developers through courses, bootcamps, workshops, or community engagement., • Comfort leading workshops, writing technical guides, or presenting to developer audiences. 🌟 Cultural Fit - Intensity Required Ultralytics is a high-performance environment for world-class talent obsessed with achieving extraordinary results. We operate at a relentless pace, demanding exceptional dedication and an unwavering commitment to excellence, guided by our ___. Our ___ thrives on audacious goals and absolute ownership. This is not a conventional workplace. If your priority is predictable comfort or a standard work-life balance over the relentless pursuit of progress, Ultralytics is not for you. We seek driven individuals prepared for the profound personal investment required to make a defining contribution to the future of AI. 💶 Compensation and Benefits • Competitive Salary: Highly competitive based on experience., • Startup Equity: Participate directly in Ultralytics growth and success., • Hybrid Flexibility: 3 days per week in our brand-new office - 2 days remote., • Generous Time Off: 24 days vacation, your birthday off, plus local holidays., • Flexible Hours: Tailor your working hours to suit your productivity., • Tech: Engage with cutting-edge ___ and our ___., • Gear: Brand-new Apple MacBook and Apple Display provided., • Team: Become part of a supportive and passionate ___. If you are driven to redefine the capabilities of machine learning and eager to make a significant impact, ___ offers an exceptional career opportunity.

We are currently partnered with a fast-scaling cybersecurity vendor who are building out their EMEA team and are backed by one of the leading VC's in this space. As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. The role starts as a strategic individual contributor position, with a clear path to help build and lead a customer success function as the business scales. What you’ll be doing; • Managing 5–6 strategic financial services accounts., • Leading post-sales engagement and success planning., • Partnering with technical and security teams on adoption and value delivery., • Working alongside Sales Engineers across the customer lifecycle., • Supporting upsell and expansion opportunities., • Contributing to the build-out of customer success processes and best practices. Required experience; • Customer success or account management experience in cybersecurity or IAM., • Background in managing a team with the desire to build another., • Comfortable engaging technical stakeholders., • Experience managing strategic enterprise accounts., • Based within reach of London (any European language skills are advantageous). If this of interest, please apply with a copy of your updated CV.

Anaplan is looking for a dynamic PRESALES PLATFORM SECURITY ARCHITECT to become a vital part of our PRE-SALES team to support the EMEA region. Join the energy and come be part of the momentum! This is an exciting opportunity to join a high-impact pre-sales team, where you'll lead technical discussions with prospective customers and guide them through topics like platform architecture, security, data integration, and compliance. As a trusted advisor, you'll help clear the path for IT approval and support the broader sales process. You will work cross-functionally with Account Executives, Product Management, and Security teams to align technical solutions with business value. This role is ideal for someone who loves solving complex challenges, thrives in collaborative environments, and is passionate about showing how technology can drive meaningful outcomes. If you enjoy innovative tech, fast-paced sales environments, and being a go-to resource for customers, this role offers strong earning potential and clear career growth. Insight on your Impact ·Interpret and align client IT/security needs with our platform’s capabilities. ·Explore and share information on key technical topics to alleviate concerns and attain customer IT / security signoff. ·Act as an effective communication bridge between technical teams and business units, for the prospect and for Anaplan. ·Work closely with Sales, Product Management, Customer Success, and other teams to ensure technical alignment with sales strategies. Your qualifications, your influence To be successful in the role, you must possess the following skills French language fluency is a requirement. ·Native English and French speaker, with excellent verbal and written communication skills · Comfortable leading a technical conversation with a small group (5 to 15 people). · Clearly convey technical concepts to both technical and non-technical audiences. · Able to comfortably adjust your communication style to your audience’s level and needs. · Strong problem-solving and customer-centric mindset. · Experience in technical pre-sales, technical consulting, or similar roles. · Background in technical implementations, engineering, network/server administration, or ETL (a plus). · Experience with enterprise planning software or similar solutions. · Involvement in technology-driven business transformation projects. · Technical certifications are highly regarded. ·Strong collaborator, problem-solving, and people skills. ·Experience with data integrations / architecture (SAP S/4HANA, ETL, and REST API) ·Similar roles (Level 1 / Level 2 Technical Support, Post-Sales InfoSec Consulting) ·Willingness to travel occasionally (as needed). ·A bachelor’s degree is preferred.

Who We Are: TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. Overview: We are seeking an experienced Cloud Solutions Consultant (Azure) to join our UK Cloud Services team. This is a customer-facing, commercially aware role for an Azure professional who can independently design and deliver modern cloud solutions while partnering closely with Sales to drive optimisation and growth opportunities. In addition to proactive architecture and delivery work, you will also act as a senior technical escalation resource for complex Azure infrastructure issues, providing structured troubleshooting and ownership when required. You will operate across proactive architecture, migration, and modernisation initiatives, presales solution design, and advanced troubleshooting. This role requires technical depth, strong communication skills, and the ability to build trusted advisor relationships with customers while confidently stepping in during production-impacting incidents. Responsibilities: Azure Design & Delivery: • Support the design and implementation of Azure infrastructure solutions, including: Virtual Networks, VPN Gateway, and hybrid connectivity; Network Security Groups and security best practices; Azure Virtual Machines and storage solutions; Azure Backup and Site Recovery., • Assist with hybrid identity integrations using Entra ID and AD DS., • Contribute to Azure landing zone deployments aligned to Cloud Adoption Framework (CAF) principles., • Support governance implementation (RBAC, Azure Policy, tagging standards, and cost controls)., • Participate in infrastructure assessments and migration planning sessions., • Assist with production migrations and post-migration validation., • Produce clear technical documentation and architecture diagrams. Presales & Commercial Collaboration: • Partner with Sales teams to support technical validation in presales engagements., • Identify Azure optimisation opportunities across existing customer environments (cost, performance, security, governance)., • Provide technical input into proposals and solution designs., • Support customer discovery calls to understand infrastructure challenges and growth plans., • Contribute to cost modelling discussions under senior guidance., • Help position modern Azure solutions aligned to customer objectives. Trusted Advisor & Customer Engagement: • Build strong customer relationships through consistent technical engagement., • Act as a developing trusted advisor by providing practical, outcome-focused guidance., • Lead or co-lead technical review meetings., • Proactively recommend improvements to customer Azure environments., • Communicate technical concepts clearly to both technical and non-technical stakeholders., • Demonstrate ownership and accountability in all customer interactions. Support & Escalation Assistance: • Investigate and resolve Azure infrastructure issues., • Support troubleshooting across networking, identity, and hybrid connectivity., • Assist in resolving production incidents., • Contribute to structured root cause analysis (RCA) documentation., • Work with Microsoft Support when required., • Document recurring issues and contribute to internal knowledge sharing. Required Skills & Qualifications (must-haves): • 3+ years of infrastructure engineering experience, • 2+ years of hands-on Azure experience, • Working knowledge of: Azure IaaS (compute, networking, storage); Hybrid connectivity concepts; Identity fundamentals (Entra ID, AD DS); Backup and disaster recovery principles, • Exposure to Azure migrations or infrastructure transformation projects, • AZ-104: Azure Administrator Associate certification (required), • Strong ambition to progress towards AZ-305, • Commercial awareness and comfort working alongside Sales teams, • Strong communication skills and confidence in customer-facing settings, • Proactive, solutions-oriented mindset Preferred Skills & Qualifications (nice-to-haves): • Experience in MSP, CSP, or Microsoft Partner environments, • Exposure to Infrastructure as Code (Terraform, Bicep or ARM), • Awareness of Azure governance and cost management strategies, • Experience participating in presales technical engagements, • Experience supporting production environments Key Competencies: • Customer Focus: Prioritises customer outcomes and long-term value over short-term fixes, • Commercial Awareness: Understands how technical decisions impact cost, risk, and growth, • Technical Growth Mindset: Actively building architectural and advisory capability, • Collaboration: Works effectively with Sales, architects, and support teams, • Ownership & Accountability: Follows through and takes responsibility for delivery and engagement quality Working Environment/Location: • Type: Hybrid (3 days onsite, 2 days WFH), • Working Hours: 8:30 am to 5:30 pm, • Office Headquarters: 3 New St Square, London EC4A 3BF Benefits: • Above Market Salary, • Comprehensive Private Health Insurance, • Extra 4 Days of Annual Leave After 1 Year, • Pension Scheme, • Monthly Company Events, • Monthly Team Lunches, • Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.

About Paravision Paravision is the leader in trusted Identity AI, with carefully crafted AI building blocks that are ethically developed, conscientiously sold, and built for the next generation of identity. Headquartered in the United States with team members across Canada and Europe, Paravision’s industry-leading products, including face recognition, liveness detection, deepfake detection, and age estimation, are highly flexible, scalable, and easy to deploy on every major platform — from the cloud to the edge. About the Role As Paravision’s presence continues to expand globally, this exciting new role combines technical pre-sales, solution design, and ongoing technical support. As a Senior Solutions Engineer, you will work directly with customers and integrators to design and implement solutions using Paravision’s APIs and SDKs, while collaborating closely with engineering and product teams to improve the platform. You’ll also act as a trusted technical advisor, helping customers successfully deploy Paravision technology while influencing product direction through real-world feedback. This is a fully remote role reporting to the company’s US-based Staff Solutions Engineer. The position involves regular collaboration across international time zones and approximately 5-10% travel annually for customer, partner, and internal meetings primarily across the UK and Europe. Being based in or near the Greater London area is preferred. Please note that any candidate hired must be eligible to obtain UK Security Check (SC) clearance. Paravision will sponsor and fund the clearance process. What You'll Do Customer Solutions: • Serve as a primary technical contact for customers, partners, and system integrators., • Guide customers through integration and deployment., • Troubleshoot technical issues through resolution., • Provide clear and proactive technical communication., • Support solutions built on Paravision APIs and SDKs. Pre-Sales & Enablement: • Support sales teams on strategic opportunities and key accounts., • Lead technical discovery sessions and product demonstrations., • Support proof-of-concepts and pilot deployments., • Advise customers on integration and deployment best practices. Product & Technical Collaboration: • Reproduce bugs and communicate effectively with developers., • Work with engineering to diagnose and resolve issues., • Provide structured customer feedback to product teams. Documentation & Technical Content: • Develop technical documentation and integration guides., • Collaborate with engineering to create reference architectures and implementation examples., • Improve developer-facing materials around APIs and SDKs. Who We're Looking For Required: • At least 7–8 years of experience in a highly technical customer-facing role (e.g. Solutions Engineer, Sales Engineer, Solutions Architect, or similar)., • Strong customer-focused mindset., • The ability to clearly and concisely communicate with both technical and non-technical audiences alike., • Proficiency in leading SDK demos and sample apps, capturing logs, reproducing issues, and communicating findings clearly to engineering., • Working knowledge of and past exposure to programming in Android/iOS, Python, C++, Go, Java, and/or C# (deep programming experience not required)., • The ability to manage multiple competing priorities in a fast-paced startup environment with ease and confidence., • Hands-on experience supporting SaaS platforms, APIs, and/or SDK-based products., • Experience working across distributed teams and time zones. Preferred: • Degree in Computer Science, Engineering, Mathematics, or a similar field., • Experience with computer vision, biometrics, and/or identity technologies., • Experience supporting government or other regulated-sector customers., • Previous or current UK SC-level clearance is a plus. What We Can Offer • Fully-remote work environment and monthly stipend for home office expenses, • 4-day workweek and flexible/unlimited PTO, • Generous employer-subsidized BUPA medical and dental insurance plans, • Equity stock options and an annual salary of 110-130 GBP, • Pension offering with 4% employer contribution

Role Summary As an AI Architect, you will guide the strategy and delivery for interoperable, compliant, and economically viable modern AI solutions. You will architectures across a Hybrid AI landscape, blending Frontier Models (Azure OpenAI/Gemini) with Cost-Efficient Small Language Models (SLMs) and Edge Inference. You will craft solutions based on advanced AI technologies from OpenAI, NVIDIA, Google, , Microsoft and AWS. This role has a focus on enabling advanced Agentic AI solutions that transform core business functions and enable the future hybrid workforce. Working at the highest levels, you will engage AI, Technology and Business leaders in the world’s most successful organizations. You will lead architectural design, establish best practices, for our most complex AI initiatives. This role requires a combination of deep hands-on technical expertise in advanced AI with strategic business acumen, serving as both a technical authority and a trusted advisor to clients What you’ll do Multi-Agent Architecture Patterns: Define and govern reference architecture for multi-agent systems, covering hierarchical, peer-to-peer, and sequential (ReAct) orchestration models. Guide teams on pattern selection based on client use cases. Memory System Design: Architect the standards for integrated memory systems, including short-term session state, long-term knowledge via vector databases and knowledge graphs, and episodic/audit memory. Ensure coherent retrieval strategies across layers. Retrieval-Augmented Generation (RAG) and CAG (Cache Augmented) Architecture: Define architectural patterns for end-to-end RAG pipelines, including chunking, embedding, vector search (e.g., Azure Cognitive Search, pgvector), and reranking. Ensure designs include standards for lineage, observability, and evaluation (e.g., RAGAS). Cross-Cloud & Vendor Integration: Create and maintain decision frameworks for platform selection (e.g., Copilot Studio for Teams integration, Vertex AI for GCP workloads). Advise clients on balancing vendor lock-in risks with integration benefits. GenAIOps & Observability: Define the architectural standards for GenAIOps, including CI/CD, IaC, and observability. Establish standard metrics to track agent decision traces, latency, token consumption, hallucination, and cost. Safety, Security & Governance: Architect enterprise-wide guardrails for safety (hallucination mitigation), security (prompt injection defense, PII masking), and fairness (bias detection). Apply governance frameworks (NIST AI RMF, ISO 42001) and design human-in-the-loop (HITL) workflows. Enterprise Integration & Scalability: Architect scalable integration patterns for agentic systems with enterprise platforms (Microsoft Entra ID, Teams, Dynamics/Salesforce, ERPs) and compute (Kubernetes). Ensure patterns address security, data residency, and compliance. Technical Leadership & Client Advisory: Combine technical architecture with strategic guidance. Lead C-level workshops on Agentic AI adoption, advise on roadmaps, and shape technology strategy. Mentor other architects and contribute to industry thought leadership. Thought leadership and public speaking: Present at industry events and publish articles that advance the AI industry. Core Qualifications (The Bar) -Enterprise Experience: 8–10+ years in technical leadership, with a strong background in both software engineering and enterprise-scale cloud architecture. -Cloud Expertise: Architectural expertise with one primary cloud platform (Azure, GCP, or AWS) and hands-on familiarity with at least one other. -GenAI & LLM Depth: Demonstrated experience architecting and guiding solutions using GenAI platforms (e.g., Azure OpenAI, Vertex AI, or AWS Bedrock). -RAG & Orchestration: Proven experience designing complex RAG pipelines. -Model Fine-tuning: Experience with instruction tuning or fine-tuning strategies for LLMs. -Leadership & Advisory Skills: Exceptional communication skills with demonstrated experience advising senior stakeholders (Director/C-Level) on technical strategy, roadmaps, and governance. Preferred Qualifications (The Differentiators) • Multi-Agent Systems: Deep understanding of, and experience designing or prototyping, advanced multi-agent systems (e.g., task decomposition, collaborative agents)., • Multi-Cloud Experience: hands-on architectural expertise across all three major clouds (Azure, AWS, GCP)., • GenAI Ops & Governance: Hands-on experience with GenAI Ops tooling. Familiarity with AI governance frameworks (NIST AI RMF, ISO 42001) and their practical application. And AI FinOps & Model Routing, • Framework Expertise: Hands-on development experience with one or more orchestration frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel)., • Thought Leadership & Open Source: Published work (whitepapers, patents), conference speaking engagements, or active contributions to relevant open-source projects., • Certifications: Professional-level cloud certifications (e.g., Azure Solutions Architect Expert, AWS Solutions Architect Professional, GCP Professional Cloud Architect). Compensation & Benefits Role: 1 Senior Architect: Own end-to-end architecture for 1–3 programs/accounts. Lead technical architecture reviews and decision-making on agentic design patterns. Mentor senior engineers and emerging Architects. Drive thought leadership through internal documentation and architecture governance. Represent HCLTech in client C-level conversations for assigned accounts. Role: 2 Principal Architect: Portfolio-level ownership across multiple clients and programs. Define enterprise strategy for agentic AI adoption—roadmaps, best practices, architectural standards, and governance frameworks. Influence global partner strategies (Microsoft, Google, AWS) and contribute to HCLTech’ s overall AI/Cloud roadmap. Represent HCLTech as a recognized industry leader through conference speaking, published research, and advisory board participation. Mentor other architects and shape hiring/capability building for the AI architecture practice. Soft Skills & Behavioural Competencies We are looking for professionals who combine deep technical expertise with strong interpersonal and leadership abilities. Specifically: • Clear, Multi-Level Communication, • Strategic Thinking & Advisory Mindset, • Cross-Functional & Cross-Vendor Collaboration, • Pragmatic Problem-Solving, • Ownership & Accountability, • Continuous Learning & Adaptability, • Customer Obsession & Trust-Building, • Leadership & Mentorship, • Change Agent Mindset

Title: Senior Customer Success Manager Location: London – Hybrid (London office twice per week, plus customer site visits as required) Package: £70,000 + bonus + benefits Reports to: Head of Customer Success Ingenio is partnering with a fast-growing SaaS business, to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor to mid-market and enterprise customers. What you’ll do: • Own and build long-term relationships with senior stakeholders across a defined portfolio of customers, • Drive onboarding, adoption, and value realisation of the AP platform, • Manage renewals and identify expansion, upsell, and cross-sell opportunities to maximise NRR, • Monitor customer health, proactively manage risk, and lead escalations to resolution, • Act as the voice of the customer internally, feeding insights into Product, Sales, and Leadership teams Who you are: • 3+ years’ experience in Customer Success, Service Delivery, or a client-facing SaaS role, • Proven ownership of renewals, retention, and expansion within a technology environment, • Confident communicator with experience running QBRs, executive reviews, and customer presentations, • Commercially minded, highly organised, and comfortable managing complex customer portfolios, • Passionate about SaaS, customer value, and delivering measurable business outcomes If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue, I want to hear from you – today.

Senior Privacy & Data Protection Consultant Location: London (Hybrid – approximately 2 days in office) REQUIRED - Financial services experience & consulting background. About the role My client are seeking an experienced Privacy & Data Protection Consultant to lead client engagements and support organisations in building effective, practical privacy programmes. The role focuses on translating regulatory requirements into workable controls that help organisations manage personal data responsibly while enabling business objectives. Key responsibilities • Lead privacy advisory engagements from discovery and assessment through to implementation and programme improvement., • Translate legal and regulatory requirements into practical governance frameworks, processes, and controls., • Advise on personal data use in complex B2C and Financial Services environments, including customer lifecycle data, marketing, analytics, and employee datasets., • Design and improve privacy frameworks including DPIAs, LIAs, ROPAs, retention schedules, privacy notices, vendor due diligence, cross-border transfers, and incident response processes., • Support clients in navigating privacy risks, regulatory developments, and complex decision-making., • Contribute to proposals, reusable frameworks, and mentoring junior team members. Requirements • Significant hands-on experience in data protection and privacy., • Experience in Financial Services environments., • A combination of consulting/advisory and in-house privacy roles., • Strong knowledge of UK data protection legislation, with awareness of global privacy regulations., • Experience delivering DPIAs, LIAs, transfer risk assessments, vendor due diligence, and privacy governance frameworks., • Familiarity with privacy tools (e.g. OneTrust, TrustArc) or standards such as ISO/IEC 27701., • Professional privacy qualification such as BCS/ISEB or equivalent preferred. Success in the role • Acting as a trusted advisor across multiple client engagements., • Delivering measurable improvements in client privacy maturity and governance., • Supporting business development and contributing reusable methods and templates for the wider team.

About the Role As Talent Acquisition Partner, you will be instrumental in shaping Global Switch’s talent strategy by proactively sourcing, engaging, and securing high-calibre candidates for critical and future roles. Leveraging advanced sourcing techniques, market intelligence, and digital tools, you will build and maintain robust talent pipelines with a strong commitment to diversity, equity, and inclusion. You will champion an exceptional candidate experience, act as a credible ambassador for the employer brand, and collaborate closely with Group HR, Hiring Managers, and cross-functional partners to align recruitment efforts with business objectives. Through data-driven insights, operational excellence, and continuous improvement, you will drive recruitment effectiveness, support strategic workforce planning, and uphold the highest standards of professionalism and ethical hiring. Your consultative approach, stakeholder influence, and commitment to innovation will ensure Global Switch attracts and retains the talent needed to power the digital world. Key Responsibilities: • Spearheading direct sourcing initiatives using LinkedIn Recruiter (Boolean searches), employee referrals, and curated talent communities to identify and engage high-potential candidates., • Building and nurturing strategic talent pipelines for critical and future roles, with a strong emphasis on diversity, equity, and inclusion (DEI)., • Using LinkedIn Insights to analyse market trends, talent availability, and competitor activity to inform sourcing strategies and workforce planning., • Partnering with Hiring Managers to define sourcing priorities and proactively address future talent needs., • Ensuring a seamless and engaging candidate experience throughout the recruitment lifecycle from initial outreach to onboarding., • Collaborating with marketing to promote a positive and inclusive employer brand across digital platforms and candidate touchpoints., • Working in close partnership with other Talent Acquisition Partners, HR Business Partners, and Hiring Managers to align recruitment efforts with business goals., • Co-developing tailored sourcing strategies to improve time-to-hire, quality of hire, and candidate fit., • Supporting robust screening and shortlisting processes to ensure candidates meet both technical requirements and cultural alignment with Global Switch values., • Maintaining accurate and up-to-date records in our Applicant Tracking System (ATS), to ensure compliance, reporting accuracy, and process efficiency., • Utilising digital tools and sourcing platforms to track candidate engagement, pipeline health, and recruitment metrics., • Monitoring recruitment performance and market trends to identify opportunities for process optimisation and strategy refinement. About you You’re a proactive and strategic Talent Acquisition professional who excels at finding, engaging, and securing exceptional talent. With strong sourcing capabilities, market insight, and a deep commitment to diversity and inclusion, you know how to build high‑quality talent pipelines that support both current and future business needs. You thrive in a fast‑paced, stakeholder‑focused environment, acting as a trusted advisor to Hiring Managers while delivering an outstanding candidate experience. Data‑driven, innovative, and highly organised, you use insights, technology, and best practices to improve recruitment outcomes, strengthen employer brand impact, and contribute to long‑term workforce planning. Above all, you bring professionalism, credibility, and a passion for ethical, high‑quality hiring. Key Requirements: • Proficient in using LinkedIn Recruiter (Boolean searches), employee referrals, and talent communities to identify and engage high-potential candidates., • Proven ability to build and sustain diverse talent pipelines for both immediate and future hiring needs., • Skilled in using market intelligence tools (e.g., LinkedIn Insights) to inform sourcing strategies and anticipate workforce trends., • Consultative mindset, offering stakeholders tailored advice on sourcing best practices and talent availability., • Collaborative in co-designing sourcing strategies to optimise hiring outcomes., • Skilled in utilising digital tools to monitor candidate engagement, pipeline health, and recruitment metrics. About Global Switch You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability. We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth. As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Customer Support Advisor (Contact Centre) – 6‑Month FTC Location: Farringdon, London (Hybrid) Salary: £28,119pa Hours: Full‑time, 35 hours per week Recruiting on behalf of a leading professional membership body About the Role I’m supporting a well‑established professional membership organisation to hire a Customer Support Advisor to join their busy Contact Centre team on a 6‑month fixed‑term contract. This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑centric environment and enjoys helping people navigate their membership, training, and qualification journeys. You’ll be the first point of contact for a diverse customer base including students, members, employers, and corporate clients—delivering a high‑quality, personalised service across phone, email, and CRM channels. What You’ll Be Doing • Acting as the first‑line contact for all inbound enquiries, providing clear, accurate and timely information., • Supporting customers with membership, subscriptions, training, events, and education‑related queries., • Meeting service targets across calls, emails, and CRM logging., • Processing payments for events, conferences, memberships, and subscriptions., • Conducting welcome calls and proactive outbound engagement to support onboarding, retention, and exam participation., • Upselling and cross‑selling relevant products, training, and membership benefits., • Supporting membership operations including applications, renewals, upgrades, exemptions, and record updates., • Collaborating closely with internal teams to ensure a seamless customer experience., • Handling sensitive information with professionalism and discretion. What We’re Looking For • Experience in a busy customer‑focused environment, ideally within a contact centre (inbound and outbound)., • Strong communication skills—confident on the phone and clear in writing., • Excellent listening, questioning, and problem‑solving abilities., • Highly IT‑literate with the ability to navigate CRM systems and multitask effectively., • A proactive, positive, and solutions‑focused approach., • Comfortable working to targets and contributing to team performance., • Calm under pressure, adaptable to change, and able to build rapport quickly., • A collaborative team player with a genuine customer‑first mindset. Why This Role? This organisation plays a significant role in supporting and developing professionals across the UK and internationally. You’ll be joining a supportive, mission‑driven team where customer experience is at the heart of everything they do. It’s a great opportunity to gain exposure to membership operations, education services, and commercial activities within a respected professional body. If you’d like to discuss this opportunity or explore whether it aligns with your experience, I’d be happy to share more details.

University of the Arts London (UAL) is seeking a Facilities Manager to support high- quality service delivery and operations at London College of Communication. UAL is a global leader in creativity, innovation, and invention across the knowledge economy. Comprising six renowned Colleges and four Institutes across London, UAL continues to shape the future of art, design, fashion, communication, and performing arts. In the 2025 QS World University Rankings by Subject, UAL is ranked 2nd in the world for Art and Design for the seventh consecutive year, reaffirming its status as a creative powerhouse. With a vibrant, multicultural community of over 20,000 students from more than 130 countries, UAL fosters an inclusive and dynamic environment that nurtures the next generation of creative talent. As part of the Estates Department, the Facilities Manager will lead a team of Facilities Assistants and manage contracted service partners to maintain a secure and well-maintained campus environment. Key responsibilities include implementing and managing Facilities Management (FM) service strategies, overseeing daily operations such as cleaning, maintenance, Health & Safety, and minor works projects and refurbishments. Additionally, they will collaborate with the Campus Manager to monitor and report on service partner performance against established service level agreements (SLAs) and key performance indicators and (KPIs), ensuring alignment with organisational goals and fostering a culture of continuous improvement. The ideal candidate will possess excellent leadership, communication and interpersonal skills, along with a demonstrable track record of overseeing a range of Facilities Management operational functions and services within a similar environment. You will possess a proactive approach to problem-solving and customer service, as well as an understanding of Health & Safety regulations and compliance. Additionally you shall hold proficiency in stakeholder management and should also be able to demonstrate the ability to foster positive relationships with both internal and external stakeholders. We're looking for someone with - • Proven experience in facilities management and strong team management experience., • Extensive experience in stakeholder engagement across multiple fields., • Experienced in representing Estates FM service operations at College meetings or similar (Building User Groups, College Health and Safety Committee and Project boards)., • Practical experience with using Helpdesk and CAFM software., • An IOSH Managing Safely qualification., • Excellent communication, customer service, and problem-solving skills., • Experienced in undertaking incident management and control duties and escalations. Please note this is a 100% on-site role and is not suitable for hybrid or remote working. The successful applicant will be required to pass an Enhanced DBS check, as the role involves working in a young adult environment. The Candidate Brochure can be viewed at UAL - Facilities Manager For a briefing discussion please contact our retained advisor Anna Kacprzak () at MRG. Applications should consist of a CV and covering letter and should be sent to Closing date for applications is 23rd March 2026 UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Account Executive - London About E-commerce is booming, but independent brands often can’t match the logistics of giants like Amazon. That’s where our client comes in. They help brands scale faster while delivering top-notch customer experiences, using their tech-driven logistics platform. Since 2018, they've powered over 600 brands - including MUJI, Zoeva, and Scuffers - through their proprietary WMS, Atlas, and a network of 7 warehouses across Europe. With 110+ employees in Paris, Madrid, and London, and backed by $20M+ in funding, they're on a rapid growth path - processing 10M+ orders in 2024 and expanding further. The Role We’re looking for an Senior Account Executive to join their London team and drive their continued growth in the UK. You’ll own the full sales cycle, build lasting relationships with leading e-commerce brands, and help scale their operations in a high-growth environment. What You’ll Do • Lead the end-to-end sales process - from prospecting and demos to proposals and negotiations., • Build strong relationships with clients and become a trusted advisor., • Collaborate with the team to improve sales processes and onboarding., • Represent them at events and promote our brand across the UK., • Mentor SDRs to boost lead quality and conversion. What We’re Looking For • 4+ years in an Account Executive role with proven sales success., • Native English; other European languages a plus., • Experience in SaaS or high-growth tech companies is a bonus., • Strong B2B sales skills, negotiation, and client relationship expertise., • Self-driven, organised, and results-oriented. What's In It For You? • Frequent trips to Paris to the HQ, as well as 2 international trips per year., • Transparent salary progression with double OTE., • Equity immediately.

We’re looking for a Principal Business Development Manager to join WD Interiors, based within our Old Bailey office in central London, with the opportunity of flexible hybrid working. This is a lead-level role within our business, focused on driving the growth of our private sector workplace and Cat B occupier fit-out portfolio, typically projects valued between £5m and £30m (20,000–70,000 sq. ft). You’ll play a pivotal role in identifying, shaping and securing high-quality opportunities. Validating opportunities early and ensuring that the right projects are pursued in line with our strategic objectives. This role is not about volume bidding it’s about intelligent pre-positioning, strong relationships and disciplined opportunity selection. You’ll work closely with our proposals, marketing and operational teams to maximise bid conversion and deliver long-term value. *NB. We will also consider applications from well rounded individuals at the ‘Senior BDM’ level, who are looking to step up and take on a greater challenge. Key Responsibilities: Strategic Business Development • Drive the delivery of the regional growth strategy for Workplace / Cat B fit-out within WD Interiors., • Identify and secure major business development opportunities with strong revenue and margin potential., • Lead market engagement to grow our presence within the private sector occupier market, complementing our existing public-sector experience. Customer & Market Engagement • Cultivate and maintain senior relationships with professional teams (PM, QS, Design), agents and key customers., • Validate opportunities early by clarifying budget, programme, procurement route, risks and competition before committing resource., • Act as a trusted advisor to customers, shaping briefs, managing expectations and supporting informed decision-making., • Lead negotiations and close high-value deals on favourable commercial terms. Collaboration & Work Winning • Work closely with the Cat B / Workplace Operational Lead to align business development activity with delivery capability., • Integrate seamlessly with proposals and marketing teams to improve bid quality and conversion rates., • Present opportunities, strategies and recommendations to senior leadership and Board-level forums. Essential Skills: • 5 - 10+ years’ experience in Business Development, New Business or Procurement within the fit-out and interiors sector., • Strong understanding of workplace / Cat B fit-out procurement, including single-stage, two-stage, D&B and traditional routes., • Hold existing relationships with PM, QS and Design practices within the London workplace market., • Excellent commercial acumen, with the ability to assess risk, value and opportunity quality., • Strong written, presentation and influencing skills, comfortable operating at senior and Board level., • Proven ability to manage complex stakeholder relationships and challenging conversations., • Valid UK driving licence. Desirable Skills: • Design or Design Management background with a successful transition into business development., • Degree-qualified (beneficial but not essential)., • Strong storytelling capability to support compelling customer engagement. About Us: With over 170 years of rich history, Willmott Dixon’s purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe’s 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.

WE ARE With over 30 years of experience in digital software development and consulting, SoftServe is a global company in solving complex business problems, creating industry-disrupting technology, and accelerating growth and innovation while optimizing operational efficiency. From leading ISV to Fortune 1000 digital enterprises, SoftServe transforms the way thousands of clients do business by unlocking the value of advanced technologies, such as Big Data, Internet of Things (IoT), DevOps, digital commerce, security, and experience design. As an experienced Product Strategist, you will join our global product management team to lead client engagements and work closely with C-level business stakeholders across a diverse portfolio of enterprise and digital-native clients. Your primary responsibility will be to help clients achieve product-centric organizational transformations and define and implement winning product strategies, enabling them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE • Showing at least 7 years of experience in product strategy, product transformation, or digital consulting, • An expert in product operational models and product strategy consulting, • Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc., • Curious about technology and its potential to strengthen businesses’ competitive position in the market, • A skilled presenter and storyteller, leveraging data insights and market understanding to advocate for recommendations, • An experienced strategist with strong analytical and problem-solving skills, • Capable of presenting findings, leading workshops, conducting interviews, and pitching the value of recommended business concepts to clients, • Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies, • A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases, • Embracing new challenges: capable of working efficiently and adapting quickly in challenging situations, • Comfortable with uncertainty: structuring work independently, preparing coherent plans, and orchestrating teams effectively when boundaries and stakeholders are unclear, • Well-versed in structuring and delivering compelling client-facing presentations, whether for pitches or project deliverables, • Good at problem-solving: evolving business landscapes and emerging technologies, with a strategic approach to problem-solving, • A professional with excellent verbal and written communication skills, with the capacity to effectively articulate complex ideas to diverse audiences, including technical teams and executive boards, • Willing to travel up to 50% of the time to client locations, both domestic and international, for joint engagements, discoveries, and collaborative workshops AND YOU WANT TO • Lead C-level strategic discussions, negotiate program scope, priorities, as well as facilitate large in-person or remote workshops, • Lead cross-disciplinary teams through the pre-sale, discovery, and definition phases to create winning product and service strategies, • Facilitate and ensure engagement across client’s organization to ensure alignment and timely decision-making, • Advocate for and facilitate the adoption of organizational change essential for delivering a continuously evolving, innovative set of digital offerings, • Run research, facilitate ideation sessions in line with market the best product and design practices, own digital product or service strategy definition and oversee the successful execution, • Lead clients through their product organization transformation journey by aligning company business ambitions with organizational design, processes, roles and tools to enable a more customer-centric, outcome-focus and data-driven culture of innovation and digital offering management, • Develop compelling business cases to support recommendations based on comprehensive market and data analysis, • Drive the design and adoption of outcome-based ways of working by helping clients define and measure key performance indicators (KPIs), objectives and key results (OKRs), and other critical metrics, • Build and maintain strong client relationships to foster trust and long-term partnership, and identify growth opportunities for clients and the business, • Act as a trusted change ambassador, advocating for new ways of working, and providing product leadership coaching and product management upskilling, • Contribute to the creation of new professional service offerings within Digital Advisory and Product management practices. Create templates and tools that allow repeatability and consistency as the team grows TOGETHER WE WILL • Win big and challenging deals, sign new logos, and work with world-leading companies, • Be a trusted advisor and the catalyst for the transformation and innovation agenda for world-leading companies, • Assimilate best practices from experts, working in a team of top-notch experts, learn from leaders from different organizations, • Coordinate and run presentations of work on international events: conferences, meetups, and specialized events, • Use our access to expert communities, paid certifications, and professional events SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.

Who is One Retail Group One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals. Role Overview We are looking for a Customer Care Supervisor who will help us deliver an exceptional experience for every single customer who interacts with our brands. Our customers sit at the heart of everything we do, and this role is critical in ensuring we exceed their expectations every time. You will support our Customer Care Manager in overseeing the day to day running of our global Customer Care team, which is based across our London office, remote UK locations, and international hubs. This is a hands-on leadership role. You will be responding to tickets alongside the team, managing escalations, coaching advisors, and setting the standard for quality, empathy and pace. You will play an important role in shaping internal processes, supporting training, and ensuring our knowledge bases remain accurate, useful and easy for customers to navigate. This role suits someone who is energetic, calm under pressure, highly organised and driven to improve the customer journey. You will work closely with teams across the business to surface insights, solve problems, and contribute directly to improving our products, performance and overall customer experience. Key Responsibilities Team Support and Leadership • Support the Customer Care Manager with the day to day supervision of the Customer Care team, ensuring high levels of productivity and consistently excellent service., • Lead by example by responding to customer tickets, managing escalations, complex queries and sensitive customer situations., • Support ongoing training, coaching and feedback to drive continuous improvement across quality, tone of voice and efficiency., • Onboard and train new Customer Care team members to ensure they ramp up effectively and understand internal expectations. Operational Excellence and Process Management • Build, document and maintain clear internal workflows and processes to ensure the team operate efficiently, consistently and with confidence., • Manage and maintain the internal Customer Care knowledge base, ensuring it is always up to date, clear and aligned with our latest products, policies and processes., • Work collaboratively with other departments including Operations, Product, Quality and E-commerce to resolve issues, fix recurring problems, and identify opportunities for improvement. Customer Insights and Reporting • Provide structured insights to internal teams, helping to highlight trends, recurring issues, product gaps and opportunities to elevate the customer experience., • Support the development of a strong reporting cadence that ensures the Customer Care team is always aligned with wider business priorities. Ideal Candidate • Over 2 years of experience as a senior advisor or supervisor within a Customer Service environment., • Highly empathetic, people focused and an excellent communicator with strong written and verbal skills., • Comfortable managing complex customer queries and difficult escalations with calmness, clarity and a solutions led approach., • Highly organised, resilient and adaptable, able to prioritise effectively in a fast paced environment with fluctuating volumes., • Strong attention to detail with a commitment to maintaining high standards of quality and consistency across customer communication., • Comfortable working across multiple brands and marketplaces, adapting to different policies, customer expectations and tone of voice requirements., • Experienced using Helpdesk tools such as Zendesk or Gorgias., • Experience within e-commerce or marketplace led businesses is preferred, although not essential., • A proactive problem solver who takes ownership, looks for opportunities to improve processes and enjoys working collaboratively with cross functional teams.

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit for more details. Position: Field CTO – Cloud & Applications Office Location: London Travel: As required across the UK and Europe Reports to: SVP – Geo Leader (EMEA) Role Overview The Field CTO – Cloud & Applications is a senior, client-facing advisory role responsible for shaping executive-level conversations around cloud strategy, application modernisation and enterprise-scale managed services. The role exists to influence, guide and elevate how enterprise clients think about cloud and application platforms transformation and also long-term managed capabilities. It helps clients connect technology decisions to business outcomes such as resilience, agility, cost optimisation and operational efficiency. This role is a blend of technology leadership, executive advisory and pre-sales enablement, complementing sales, delivery and architecture teams by bringing clarity, confidence and direction to complex transformation and managed service discussions. Core Expertise • Cloud strategy and cloud managed services across AWS, Azure and GCP, • Enterprise cloud and application operating models, including run, optimise and evolve, • Application modernisation, rationalisation and lifecycle management, • Cloud-native architectures and platform engineering, • DevSecOps, CI/CD and developer productivity at scale, • Enterprise-scale application and digital managed services, including cost, reliability and performance optimisation Key Responsibilities Executive Advisory and Client Engagement • Engage confidently with senior client stakeholders across enterprise accounts., • Lead executive-level discussions on cloud strategy, application modernisation and managed service-led operating models, • Help clients articulate their challenges, priorities and transformation ambitions across both change and run agendas, • Act as a trusted advisor supporting sales-led pursuits, without assuming delivery ownership Cloud, Application and Managed Services Leadership • Provide thought leadership on:, • Application modernisation approaches including re-host, re-platform and re-architect, • Cloud-native architectures and enterprise cloud operating models, • Managed service models for cloud and applications, including service design, governance and optimisation, • Platform engineering, developer experience and modern software delivery practices, • Bring clarity to complex environments by balancing innovation with operational stability, security and cost, • Challenge traditional thinking where required, while remaining pragmatic and outcome-focused Pre-Sales and Opportunity Shaping • Work closely with Account Executives and sales leadership throughout the pre-sales lifecycle, • Support early-stage opportunity shaping by influencing problem definition, solution direction and managed service positioning, • Participate in key pursuits as an executive-level technology advisor, • Elevate conversations from tools and technologies to platforms, operating models and long-term service outcomes, • Maintain continuity of senior client relationships throughout the sales cycle Thought Leadership and Market Positioning • Develop and articulate a clear, opinionated point of view on cloud, applications and managed services evolution, • Represent the organisation in executive briefings, industry forums, roundtables and customer advisory sessions, • Contribute to external thought leadership through blogs, presentations and whitepapers Internal Collaboration and Enablement • Collaborate closely with Account Executives, architects and delivery leaders, • Provide strategic guidance without becoming part of day-to-day delivery, • Coach senior sales and technical stakeholders on positioning cloud and application managed services, • Ensure consistency of narrative, value proposition and messaging across pursuits Stakeholder Engagement External • CIOs, CTOs, CDOs and senior technology leaders, • Business, digital and transformation stakeholders Internal • Account Executives and sales leadership, • Solution architects and technical specialists, • Delivery and operations leadership, • Regional and global leadership teams Compensation & Benefits • Competitive base salary & Bonus., • Travel and client engagement expenses as per company policy. Why Join Us? We are a leading global, AI-first, platform-led technology infrastructure services company recognized for making digital infrastructure resilient and autonomous. • Exceptional commission structure and significant earning potential., • The opportunity to directly impact company growth by bringing in flagship new clients., • Work with cutting-edge AIOps and cloud technologies. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Position Title: Business Development Representative Location: United Kingdom Employment Type: Full-Time Onsite, Remote or Hybrid: Remote/Flexible Department: Marketing Hiring Manager: Manager of Business Development Travel: Minimal COMPANY SUMMARY: Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset management space, and we deliver an innovative, industry-leading SaaS solution that changes the way companies like AT&T, National Park Foundation, Laborie, and Bank of America work, create, collaborate, and learn in order to deliver exceptional brand experiences at scale. Aprimo helps enterprises unleash the power of their content by providing a marketing automation software and digital asset management software that manages the behind-the-scenes activities involved in marketing. Our product allows companies to manage content planning, creation and distribution all in one place, store content and media in a shared repository, and receive in-depth insights into how content performs. Founded in 1998, Aprimo has five offices internationally, including Chicago headquarters, and offers a flexible work-from-home/remote-work policy. Named a Leader in Digital Asset Management (DAM) and Marketing Resource Management by Forrester and winner of the 2021 Tech Cares Award for our work with Aprimo HELPS, we build on the power of our people to make an impact both in our industry and in our communities. POSITION SUMMARY: At Aprimo, the Business Development Representative (BDR) will work with Demand Generation to assist Account Executives (AE) to drive new business revenue. You will be required to utilise leading sales technology to meet activity and opportunity quotas per month. WHAT YOU WILL BE RESPONSIBLE FOR: • Work with Demand Generation to identify target prospects/stakeholders to engage with, • Work with marketing and Account Executives to create and drive a nurture program to support pipeline development, • Build targeted lists for your outreach using ZoomInfo, Cognism and Salesforce, • Work with prospects to identify business challenges through structured discovery conversations, with a ‘solution first’ mindset to align their challenges with the values and outcomes Aprimo can provide, • Generate high-quality first-time appointments per month for your Account Executive to attend, • Continue development and maintain a qualified opportunity pipeline that exceeds 3x of the team annual quota, • Identify any gaps in KPI’s against strategic territory plan, • Utilise existing networks and relationships to build new business, • Accurately document information on each opportunity through Aprimo’s SFDC CRM tool while always recording/maintaining next steps/actions, • Share inputs and collaborate with other departments in preparing sales materials, presentations, and driving new initiatives, • Develop and maintain market knowledge and competitor positioning to be a credible advisor in this space, • Identify and attend relevant industry events that support pipeline creation, • Additional responsibilities and duties may be assigned as required CANDIDATE QUALIFICATIONS & WHY YOU’RE A GREAT FIT FOR THE ROLE: The Essentials • A minimum of 1-year experience in a similar role within a software provider, SaaS, digital or technical sales environment, • 1-2 years of related experience (marketing, sales, consulting, business process), • Fluency in English, French, and German are required, • Previous history meeting target goals, • Proven track record of generating opportunities in a purely new business BDR/MDR role – strong performance against target Additional Successful Qualities • Self-starter mentality with the ability to work independently, • The ability to focus on identifying and selling to business challenges, not just the technology, • The ability to demonstrate understanding of digital landscape and importance of multi-channel communications, • An agile mind and a person who thrives in a fast moving sales environment, • Aptitude to manage numerous requests and time demands concurrently, while achieving goals from assigned territory, • Proven business development success through effective use of core sales tools: Salesforce, Intent, LinkedIn SalesNav, ZoomInfo, Microsoft Office etc, • Demonstrated ability to collaborate with a distributed sales team, • Capability of understanding customer pain points, requirements and correlating potential business to value that can be provided, • Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do. Brings new ideas to the company APRIMO CULTURE & WHY YOU’LL LOVE WORKING HERE: • Aprimo offers a forward-thinking, progressive and employee-first culture that is based in both collaboration and flexibility with team members who are friendly, intelligent and enthusiastic people that are committed to the product and mission here at Aprimo., • With 5 offices worldwide and teams spread throughout the US, EMEA and Philippines, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal., • We offer a diverse environment that promotes DEI efforts, values multiple perspectives and fresh thinking and which includes Aprimo HELPS, an employee resource group (ERG) that is dedicated to giving back to our local communities, • Through its relaxed environment, Aprimo embodies a more casual “Silicon Valley” atmosphere., • We have a casual dress code that allows employees to express themselves as individuals and which fosters a creative and free-thinking approach to problem solving and business solutions. And it also allows us to wear hoodies and shorts during internal meetings., • Flexible work schedules and all positions allowing for either entirely remote or hybrid working arrangements create a deeply rewarding work-life balance., • With flexible work schedules, employees can attend to personal matters, such as stepping away to pick up their children from school or to get a much-needed haircut., • In a recent internal survey, 89% of staff cited work-life balance as being one of the most rewarding aspects of working at Aprimo!, • Part of the key to our success is that team members are not only successful at collaboration and open communication, but that they are also given a great deal of autonomy and freedom in their own individual roles., • Our culture is not a micro-managing environment – rather, employees are encouraged to be self-starters, to voice new ideas, and to exercise ownership in their individual roles., • As such, individual team members can leave a lasting impact and footprint within the organization – in fact, our average employee tenure is 7.7 years., • Aprimo employs a “choose your own adventure” approach to career advancement., • Staff members are not siloed into roles and for many of our teams there is no set ladder that one needs to climb to achieve growth and promotion., • Rather, we emphasize an organic approach to career development in which employees can and do frequently transition into newly created roles within their own teams or transition into other departments based on their interests in exploring new skills and responsibilities., • For additional learning and development, we recently rolled out Udemy, which is an online learning platform that employees have access to and which features over 200,000 courses on a wide variety of business topics., • Ranked #1 in AI Metadata & Search by Forrester, Aprimo sits on the cutting-edge of technology and is paving new paths forward by incorporating AI (artificial intelligence) into our product offerings., • We offer generative AI in a secure environment built for brand safety and governance. Our AI-powered content operations platform, with industry leading digital asset management (DAM) software at its core, helps to optimize the creative process and improve the user experience with better search, recommendations, categorization and summarization., • Our AI empowers marketing teams to automate tasks, analyze data, and personalize content, ensuring scalability without sacrificing productivity., • AI automatically identifies asset characteristics and transforms them into words a human would search for. Translation, image alterations, personalization, and more are all streamlined by AI., • With our platform, marketers can efficiently produce a larger volume of content, engage customers on a personalized level, curate relevant materials, and make data-driven decisions to drive their content strategies forward., • Our AI offers up to 72% increase in discoverability and productivity, up to 61% reduction in production time, and up to 66% faster time to market. APRIMO BENEFITS WE OFFER: • Target Compensation: Annual base salary target of the British pound equivalent of $55,000 USD and commissions target of $30,000 USD, depending on job related knowledge, skills, and level of experience. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills and abilities, as well as internal equity, alignment with market data, or other law., • Competitive benefits coverage that begins on the first day of employment

World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA to join their growing team in London. This role will serve as a trusted advisor for customer accounts, helping them maximise the potential of this AI and Data Products Platform, maximising its potential. In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. Technical expertise will be essential in guiding customers through system and data architecture, integrating with cloud data warehouses such as Snowflake and Databricks; supporting the integration of external data sources, developing data models and ETL processes; to driving value through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. We’re looking for a high achiever that will be seen as a trusted advisor to core customers, delivering exceptional client satisfaction through successful engagements. Responsibilities Customer Engagement and Enablement: • Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities, • Collaborate with customer teams to enhance their implementation administration, • Conduct webinars, training sessions, and Art of the Possible workshops to showcase platform potential, • Help customers uncover new use cases and drive adoption across their teams., • Translate key business requirements into effective solutions that drive customer value, • Guide customers on system and data architecture, including best practice integrations with CDW’s such as Snowflake and Databricks, • Assist customers in resolving technical challenges, working with SQL, APIs, and Python and support related to data ingestion, transformation, and visualisation, • Develop and optimise data models, ETL processes, Workflows and dashboards within the platform, • Provide best practices for analytics pipelines, integration strategies, performance optimisation and data governance and AI readiness, • Leverage AI capabilities within the platform and integrate external AI tools and LLMs to enhance data insights, automation, and predictive analytics, • Advanced pro code app development and customisation (beneficial) using JavaScript, HTML, and CSS for enhanced user experiences to extend dashboard functionality. Qualifications • A STEM degree (or equivalent) from a top-tier university, • 5+ years’ experience in a technical, data-focused, and customer-facing consulting role, • Proficiency with business intelligence platforms (e.g. Tableau, Looker, Power BI)., • Strong skills in SQL and Python for data modelling, integrations, and process automation, • Hands-on use of APIs, including constructing calls in Postman, • Familiarity with AI technologies, including LLMs, AI agents and external AI tools, to enhance data insights, automation, and predictive analytics, • Deep understanding of at least one database technology (relational, columnar, or NoSQL) and familiarity with others (e.g., MySQL, Oracle, MSSQL, Vertica, MongoDB), • Knowledge of cloud data warehouses like Snowflake, Databricks, and BigQuery, • Proven ability to manage technical project delivery, including scoping, planning, and risk assessment, • Strong organisational skills to oversee multiple concurrent customer projects, • Adaptability to shifting customer requirements and priorities, • Excellent problem-solving skills, creativity, and a strategic mindset, • Ability to build strong relationships as a trusted advisor, ensuring technical, business and senior stakeholders stay informed and satisfied, • Clear and effective communication skills, translating technical concepts for non-technical, • audiences, • Proficiency with JavaScript, HTML, and CSS for building front-end applications, • Knowledge of large ERP systems (SAP, Oracle, Microsoft Dynamics, NetSuite, etc.)., • Vertical or subject matter expertise across Marketing, Finance, Sales Operations, Manufacturing, Supply Chain, etc)., • Familiarity with Security frameworks (e.g., JWT, OATH2) Benefits • A generous compensation/OTE package on offer, • Stock options, • An excellent benefits package, • Private healthcare / dental, • Meritocratic working environment and strong career progression opportunities, • A fast growth, exciting business with an open and inclusive culture, • Continuous learning and development, • Great offices and flexible working This position is open to candidates eligible to work in the United Kingdom. Sponsorship is not on offer at this time. -- About us We're a dedicated recruiter bringing together the brightest talent with organisations creating cutting-edge technology to change the world for the better. We partner with technology providers at the forefront of meaningful innovation. And we’re here for talented individuals who are passionate about using their skills to drive positive change. Mind Detect provides exceptional recruitment services to businesses who are leading the way in Data, Machine Learning and AI-driven technologies throughout Europe, the US and Asia.

Enterprise Customer Success Manager – London Company • This business is a fast-growing SaaS company who support enterprises businesses within chemicals, biotech, pharmaceutical, advanced materials and food and beverage., • The business has doubled in size in the past 12 months., • They have offices in the US, UK and Germany., • They are recognised as a leader providing of data software for R&D teams., • An amazing company to work for – they have 4.8* Glassdoor reviews., • Series A funded company – they’ve raised around $35M in funding to date. Role • Take full responsibility for the long-term success of enterprise customers post sale, focusing on renewals and account growth., • Oversee onboarding and implementations and coordinating timelines and ensuring strong alignment between internal teams and customer stakeholders., • Drive higher engagement by conducting consistent check-ins, leading business reviews, and maintaining a deep understanding of how customers are using the platform., • Build trusted advisor relationships by clearly demonstrating value and ROI, providing strategic recommendations, and proactively supporting customer goals., • Partner with Implementation and Product teams to build insights that enhance the product experience and overall customer journey., • Serve as the internal champion for customers by elevating their feedback, needs, and opportunities for improvement. Ideal candidate • You have a minimum of 12+ months experience in a CSM / AM role at a SaaS company., • Experience of managing enterprise projects., • Enjoy working in a fast-paced start-up environment., • Based in London and are happy to work in a hybrid model., • Have an interest or background in science. What you get • £70,000-£100,000 basic salary + 30% uncapped commission + shares + private healthcare + other benefits., • Clear progression plan into more senior IC roles and management.

Managing Consultant Location: Hybrid, UK with an Aldwych Office Salary: £70,000-100,000 depending on level and experience, plus bonus schemes. About Aria Aria Intelligent Solutions partners with the world’s leading retailers and FMCG brands to deliver measurable commercial impact. We combine deep industry expertise with advanced AI and analytics to help clients transform how they plan, trade, and grow. Our Consulting practice leads transformation across merchandising, demand forecasting, and supply chain, by shaping strategy, operating models, and AI-driven solutions that help FTSE 100 and Fortune 500 businesses grow. About the Role As a Managing Consultant, you will lead complex client engagements and set the strategic direction for delivery. You will operate as a senior trusted advisor, shaping transformation roadmaps, influencing executive stakeholders, and ensuring that Aria’s AI and consulting capabilities are translated into measurable business value. You will be accountable for delivery quality, team leadership, and commercial performance across your portfolio, while actively contributing to account growth and new opportunities. Key Responsibilities Strategic Leadership & Problem Solving • Lead high-complexity programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry., • Integrate cross-functional commercial, operational, and customer insight to shape major business decisions., • Design operating models and transformation roadmaps that embed AI and automation to deliver business value., • Steer innovation and process excellence across engagements, setting standards for analytical depth and clarity. Client Leadership & Influence • Act as a trusted advisor to senior and executive stakeholders, constructively challenging and shaping strategic direction., • Lead multi-stakeholder environments with authority, aligning competing priorities and driving sustainable change., • Create and deliver executive-level presentations and business cases that influence beyond the immediate programme scope., • Inspire innovative thinking across client teams through persuasive narratives and structured insight. AI & Technology-Enabled Transformation • Identify, prioritise, and shape AI and data use cases aligned to commercial outcomes., • Translate business needs into structured requirements and collaborate closely with product and data science teams., • Lead the deployment of AI-enabled solutions, ensuring adoption, scalability, and measurable performance improvement., • Define how technology, automation, and AI should be leveraged strategically across client environments. Commercial Ownership & Growth • Lead development of strategic accounts, expanding scope and deepening long-term partnerships., • Shape and close proposals, contributing directly to revenue growth and margin performance., • Expand Aria’s brand presence through industry visibility, partnerships, and professional networks., • Contribute to Aria’s service evolution and thought leadership. Team Leadership & Capability Building • Line manage and develop Senior Consultants and Consultants, supporting their growth in strategic thinking, client leadership, and programme delivery., • Provide clear direction and constructive challenge to help teams produce high-quality, impactful work., • Foster a high-performing, values-led environment that encourages collaboration, accountability, and continuous improvement., • Contribute actively to Aria’s Consulting leadership, shaping internal initiatives and strengthening our consulting capability. Skills & Experience Experience • 8+ years in retail or FMCG consulting, or a combination of consulting and industry leadership., • Demonstrated leadership of complex, multi-workstream transformation programmes., • Proven success influencing senior and executive-level stakeholders., • Experience shaping and deploying AI or technology-enabled transformation initiatives. Commercial & Strategic Capability • Strong commercial acumen with a track record of expanding accounts or securing new opportunities., • Recognised subject matter expertise in at least one domain (e.g. Merchandising, Demand Planning, Retail Strategy, Change, AI Enablement) with knowledge of market best practice. Technology & Delivery • Strong understanding of retail systems landscape and latest market trends., • Experience leading business transformation programmes with pragmatic risk management and/or large-scale technical deliveries. Leadership & Influence • Exceptional communication skills with presence at executive level., • High emotional intelligence, and demonstrated ability to mentor and develop high-performing teams., • Strong external network and visible industry engagement. Benefits & Perks Comprehensive private medical coverage: Access private medical with Vitality healthcare to keep you and your family thriving. Active Rewards: Earn points with Vitality to gain access to dozens of amazing benefits including cinema tickets, free coffees, gym discounts and more! 25 days annual leave: Recharge with 25 days of vacation each year, plus additional loyalty days earned over time. Personal charity day: Take an extra paid day off each year to support a cause close to your heart, reflecting Aria’s dedication to making a difference We also match donations! Champion Health Wellbeing App: Stay on top of your wellness with unlimited access to the Champion Health app, offering personalised tools for physical and mental wellbeing. Professional and wellness seminars: Grow and thrive with expert-led seminars, designed to inspire and support your professional and personal development. Wellbeing days: Step back when life feels overwhelming with paid WellbeingDays: Dedicated time to reset and recharge during those moments when it all feels like too much. Why Aria At Aria, Managing Consultants work closely with clients and our AI specialists to shape practical, high-impact solutions. You will play a central role in guiding complex engagements, developing people, and helping evolve how we deliver consulting and AI together. This role offers the opportunity to shape client outcomes, develop people, and contribute to the continued evolution of our consulting capability. At Aria, we’re not just building a team but fostering a community that values health, purpose, and balance. Join us and experience the difference.

Company description AG, an industry-leading specialist in SAP consulting services, SAP Gold Partner and an SAP Quality Awards Gold Winner, delivers solutions across ECC, S/4 Hana Private and Public Cloud, Rise and Grow, solving business challenges and understanding SAP to an expert level – all reflected by our ISO-Certifications in 9001, 14001, 45001 and 27001. We’re proud to employ some of the world’s most talented and best-trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and ‘real world’ SAP Support experience, experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration. Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, our partners and our clients, ensuring we maintain our high quality standards and to continue to be innovative across all areas of our business. Helping our employees, partners and our clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021. Headquartered in Slough, UK with offices in Aberdeen and Netherlands with teams across Europe, India and The Gulf regions, our global reach offers the depth and breadth of excellence that one expects and needs from a collaborative partner. See for more details. See for more details. Overview The Head of SAP AMS is a senior leadership role responsible for strategically leading AG’s entire SAP Application Managed Services (AMS) practice for onshore operations and growing this practice area year on year. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring AG delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance • Build and lead the end-to-end SAP AMS function for onshore & Offshore operations., • Define AMS operating models, resource structures, processes, and governance frameworks., • Drive continuous improvement across delivery, tools, reporting, automation, and standardization., • Implement AG’s AMS strategic roadmap aligned to growth, capability development, and RISE/GROW transformations. Service Delivery Excellence • Ensure 100% adherence to SLAs/KPIs across all AMS contracts (incidents, service requests, problems, changes, releases)., • Maintain a forward-looking view of risks, service gaps, and capacity to ensure proactive support planning., • Oversee incident triaging, root cause analysis (RCA), patch management, vulnerability management, and technical optimisation., • Ensure structured governance, • Daily stand-ups, • Weekly operational reviews, • Monthly service reviews (MSRs), • Quarterly executive reviews Commercial & Contract Management • Own the P&L for AMS engagements, including revenue forecasting, resource-based cost control, and profitability management., • Drive commercials on renewals, expansions, and CR-based income with clients., • Ensure compliance with contracted service definitions, chargeability, billing, and margin targets., • Lead AMS pricing models, SoW creation, and commercial negotiations in collaboration with Sales & Directors. Resource Planning & Capability • Oversee recruitment, onboarding, and capability development of AMS consultants., • Implement skill-matrix-driven allocation to optimise utilisation across onshore/offshore teams., • Develop module-wise SMEs, leads, primary/secondary backup resources., • Drive certifications, upskilling plans (SAP S/4HANA, Cloud ALM, BTP, SAP Activate)., • Promote a culture of ownership, accountability, collaboration, and learning. Client Relationship & Stakeholder Management • Serve as senior escalation point and trusted advisor for all AMS clients., • Build strong relationships with client IT, business stakeholders, and vendor partners., • Communicate risks, issues, improvements, and transformation opportunities., • Ensure transparency through structured dashboards and measurable service performance reports. Tools, Automation & Process Innovation • Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards)., • Drive automation using UiPath, SAP Cloud ALM, and monitoring tools., • Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations., • Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects • Oversee end-to-end change request lifecycle, cost estimation, approvals, and delivery., • Govern release management cycles including regression testing, deployment readiness, transport approvals, and post-release validation., • Ensure integration with project teams for hybrid AMS + project support scenarios. Qualification • 12–18+ years overall SAP experience with minimum 8+ years in AMS leadership roles., • Deep understanding of SAP modules (FI, MM, SD, PM, PS, Basis, ABAP, BW, Security) and integrated landscapes (aligned with SDM JD), • Strong background in managing large-scale multi-module AMS engagements., • Proven track record of leading distributed (onshore/offshore) teams of 30–150 resources., • Strong commercial experience – revenue management, margin control, pricing., • Experience interacting with C-level stakeholders and managing escalations., • Deep understanding of ITIL processes (Incident, Problem, Change, Release)., • Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate., • Excellent communication, stakeholder management, leadership, and presentation skills. Preferred Qualifications • ITIL, PMP, Prince2 certification (as preferred in SDM JD), • Experience in asset-intensive industries (Oil & Gas, Utilities, Chemicals, ENR)., • Experience in automation and monitoring (SAP Solution Manager, Cloud ALM, UiPath)., • Prior experience in a consulting or SAP Gold Partner environment. Rate: • Based on profile, expertise & exposure Interview Process at AG . Interview Process: We are looking for a talented individual ideally with exposure in the Oil and Gas/Energy/other sector with a very strong Management/ Leadership focus. The right candidate would be identified post the below mentioned interview rounds: • Round 1: HR (Recruiter)Interview - To identify/cross check professional & personal details, • Round 2: Technical Round – To gauge the technical expertise of the candidate, • Round 3: Director rendezvous – Directors confirm if the candidate is a good fit for AG, • Round 4: HR Manager Discussion- HR Manager will discuss on the salary breakup and other benefits before the release of offer.

Regional Data Protection Officer UK&I Location – Cheapside, London Reporting to: Director of Data Protection Role Objectives Act as the regional lead for data protection, ensuring compliance with applicable data protection and AI laws across the region. Own and manage data protection risk within the region while aligning with global data protection strategy and principles. Serve as a trusted advisor to regional leadership on data protection and AI risks, embedding privacy by design and by default into business processes. Support the organisation’s ethical and compliant use of emerging technologies. Key Results / Areas Compliance & Governance: • Implement global data protection policies locally and monitor adherence, • Maintain regional Records of Processing Activities (RoPA), • Maintain and keep up to date local data protection notices, consent language, policies and standards, • Work with wider regional legal teams to ensure data protection contractual templates are up to date and fit for purpose Risk Management: • Conduct and oversee regional and group-wide Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), International Data Transfer Assessments (IDTAs) and other risk assessments, as necessary, • Identify, assess, and mitigate data protection risks in regional projects and operations, • Lead incident response for data breaches within the region, • Identify and deploy regional level data protection controls and metrics to provide data protection risk assurance at region and global level Regulatory Engagement: • Monitor and manage emerging regulatory developments in data protection and AI, • Act as the primary point of contact for supervisory authorities and data subjects in region Training & Awareness: • Deliver data protection training and awareness programmes to regional teams, • Proactively engage with high risk teams to improve data protection education and awareness Monitoring & Reporting: • Track and report regional data protection metrics and KPIs to Group DPO and senior leadership, • Provide regular formal reports to regional executive leadership & work with Group DPO on Group level reports, including to the Executive Leadership Team and Audit and Risk Committee Data Protection Operations: • Act as the point of escalation for issues relating to data subject rights fulfilment and complaints, • Monitor and problem solve issues with any area of DP Operations within the region Stakeholder responsibilities (customer/staff etc) Collaborate with: • Regional Senior Leadership – advise on compliance and risk, provide formal reports on data protection risk, • Legal, Compliance, and IT Security Teams – ensure integrated privacy controls, appropriate vendor management, etc., • Country-level DPOs and Privacy Analysts – coordinate local implementation, fulfilment of data subject rights requests, resolution of complaints, and mitigation of data incidents, • Group DPO and Global Privacy Manager – align regional activities with global strategy In-depth knowledge of: • Local and regional data protection laws and cultural attitudes to data protection, • Local and regional AI laws and emerging AI governance frameworks, • Privacy by design principles and risk assessment methodologies, • Recruitment practices and Hays organisational knowledge is desirable Qualifications: • Degree in Law, Compliance, or Information Security., • Professional certifications (e.g., CIPP/E, CIPP/A, CIPM) highly desirable. Skills and Competencies • Stakeholder Management: Strong influencing and relationship-building skills across diverse cultures, • Communication: Clear and persuasive verbal and written communication for senior stakeholders, • Leadership & Ownership: Ability to take accountability for regional privacy risk, • Analytical Capability: Excellent risk analysis and problem-solving skills, • Technical Acumen: Understanding of data flows, security controls, and AI technologies, • Resilience & Adaptability: Ability to manage complex regulatory environments, evolving technologies, and competing business demands At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.

TGRC has partnered with a UK-based renewable energy company focused on helping homeowners and businesses transition to cleaner, more efficient power solutions. With deep roots in solar technology and sustainability, they offer tailored, end-to-end services, from initial consultation and system design through to professional installation and long-term support - making clean energy adoption straightforward and accessible across the country. Job Summary: We are looking to appoint an ambitious Renewables Sales Consultant to join our expanding clean energy division. This position combines consultative selling with strong technical insight, supporting customers in adopting renewable energy solutions that lower operational costs, reduce carbon emissions, and mitigate long-term energy risk. In this role, you will serve as a trusted advisor to residential and/or commercial clients, guiding them through tailored solutions including solar PV, battery storage, heat pumps, EV charging infrastructure, and wider energy efficiency technologies. Key Responsibilities: • Proactively identify, qualify, and convert new business opportunities through warm inbound enquiries and referral channels., • Engage with clients to assess their energy consumption, objectives, and financial parameters., • Develop and present bespoke renewable energy solutions aligned to each customer’s requirements., • Produce detailed proposals, quotations, and ROI/payback analyses., • Oversee the entire sales lifecycle, from initial engagement through to contract completion., • Work closely with technical, installation, and operations teams to ensure accurate system specification and seamless project delivery., • Maintain up-to-date CRM records and provide reliable sales pipeline forecasting., • Keep abreast of renewable technologies, incentives, regulatory developments, and market trends., • Represent the business professionally at client meetings, site surveys, and industry events. Required Skills & Experience: • Proven experience in consultative sales (B2C, however B2B considered), • Strong communication and presentation skills, • Ability to explain technical concepts in a clear, customer-friendly way, • Target-driven mindset with a focus on ethical, value-based selling, • Confidence managing objections and negotiating contracts, • Comfortable using CRM systems and digital sales tools Experience: • Background in renewable energy, energy services, or sustainability, • Experience selling solar, batteries, heat pumps, EV charging, or related technologies, • Understanding of energy tariffs, incentives, and ideally HEMS, • Technical knowledge (not essential but advantageous)