Amazon customer service jobs in United Kingdom

Customer Experience & Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Service team, you will: • Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale, • Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers, • Work with leading organisations across multiple industries, contributing to large-scale customer and platform transformations, • Support clients in defining a customer-first mindset and reshaping their business and operating models, • Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences, • Reinvent the customer service ecosystem by improving how products, services and channels work together, • Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions, • Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services, • Continue to build practitioner skills in areas such as GenAI, human-centred design and modern service architecture, • Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES), • Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience, platforms and AI, • Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes, • Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration with AI platforms like Sierra and ElevenLabs, • Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability, • Apply deep understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends and guiding teams on optimal design, • Shape the strategic direction of CCaaS and AI transformation programmes, either through deep expertise in enterprise platforms and architectures, • Design and hands-on expertise with at least one major CCaaS platform (e.g. Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre), • Experience solutioning integrations between CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build, • Strong analytical skills and the ability to translate business and technical requirements into platform designs or customer journeys, • Ability to design technical solutions or customer journeys across hyperscalers and modern customer platforms, • Strong communication skills, • Relevant certifications from organisations such-as Amazon, Genesys, Google or Microsoft, • Experience architecting and building advanced features in platforms such as Google CCaaS/CES, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics Contact Centre, especially where AI capabilities are involved, • Practical designing or building AI agents or conversational AI solutions using tools such as Co-Pilot Studio, Sierra or ElevenLabs, • Ability to demonstrate CCaaS and AI solutions you’ve contributed to through direct technical build (flows, routing, integrations etc.), • Strong understanding of customer engagement and service technologies from a design/build perspective 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. * Family-friendly and flexible work policies. * Attractive pension plan with financial wellbeing support and resources. * Private healthcare insurance plan and Mental Wellbeing support. * Employee Assistance Program, Career Development and Counselling. * A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all se

BEHAVIOUR MENTOR - DAGENHAM - UP TO £100 PER DAY Engage Education are working with a lovely, friendly and progressive primary school in Dagenham to recruit various Behaviour Mentors to work across key stage 1 and key stage 2, supporting children diagnosed with Special Educational Needs (SEND) and Social, Emotional Mental Health (SEMH) SEND Needs: Autism, ADHD, Down's Syndrome and Moderate Learning Difficulties SEMH Needs: Anxiety, Depression and Trauma The school has a very supportive senior leadership team and a progressive nature. They are located close to local stations and have on site parking. Applications for the position are welcome from candidates of ranging experience although previous experience working with students with challenging behaviour is an advantage due to the nature of the role. If you are a future/aspiring Teacher, Sports Coach or an experienced SEND Teaching Assistant this opportunity could be ideal for you. In addition, if you have experience as a Youth Worker, Support Worker or Behaviour Mentor and you are interested in education, please do apply! • Have experience working with children aged between 1-18 years, • Be confident at managing challenging behaviour, • Be able to demonstrate your ability to build professional relationships with students, • Have a fun but firm presence, • Have an interest in education, • Sports Coaches, • Youth Workers, • Behaviour Mentors, • SEN Teaching Assistants, • Learning Support Assistants, • Support Workers, • Offer an excellent ‘refer a friend’ scheme that pays a £50 Amazon voucher after the person has worked 5 days, • Pay in line with the Agency Worker Regulations (AWR) meaning you will be paid equally to a permanent employee, • Ensure that you will have your own dedicated consultant who will provide ongoing support and guidance Do you feel you meet the criteria for this exciting opportunity? If so, please either apply below or contact Engage Education directly. All applicants will require the appropriate qualification and training for this role. For teacher roles, we require a formally recognised teaching qualification. Engage Education is committed to safeguarding and promoting the welfare of children. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided. By applying for this role, you are consenting to Engage Education Ltd storing your personal details in our fully encrypted database, in line with the new GDPR requirements If you are not contacted within 2 working days, unfortunately, you have been unsuccessful for this role. However, we will keep your CV and continue to help you in your search for a job within education.

Product Manager (Biometrics) About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Product (Biometrics) Location: (WeWork Waterloo) London, UK - Hybrid (1-2 times per week in office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options (EMI) + iProov Benefits IProov is looking for a Product Manager to join our growing Product & Innovation team to work on our core Biometric product. How you can make an impact In a team of Product Managers working on our Biometric Product, you will work closely with our Engineer and Machine Learning functions owning the Product Experience. You will play an integral part in streamlining our efforts understanding customer pain points and turning them into usable, lovable solutions. This is a role that involves a large amount of autonomy and ambiguity. In a typical week, you can expect to work closely with our customers to draw requirements from both a technical and security perspective, whiteboard R&D options with various teams of Software and Machine Learning Engineers, productionize and commercialize new features where you see fit, and champion the next generation of usable and inclusive biometric products. What we would like to see from you • Experience in Product Management in a B2B environment, • Experience in User-centric Design, Mobile Applications, and Machine Learning disciplines are assets, • Experience in identifying and implementing data-backed changes, • Experience in conducting customer/user interviews, • Ability to effectively communicate with various stakeholders, • Exposure to operating within a scale up environment, • A drive to make an impact Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to

EP Group - Class 2 HGV Driver EP Group is an award winning, global packaging manufacturer with production facilities across Europe and South East Asia. Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs. HGV Class 2 Driver We now have an opportunity for an experienced HGV Class 2 driver to join the team in our Birmingham Outbase. To provide a best in class, professional, efficient, safe and legally compliant delivery service. The role is offered on a full-time basis starting between 4 and 7am, guaranteed 50 hours pw. Occasional nights out are required. We offer an excellent package which includes a highly competitive remuneration; pension, and 28 days holiday inclusive of bank holidays. Reports to: Transport Manager The Role HGV Class 2 Driver: Responsible for the safe, accurate and timely transportation of multiple daily cage/pallet and/or carton deliveries from outbase to customer As first point of contact, provide excellent customer service and actively seek ways to engender a positive relationship at all times Immediately communicate any issues encountered to central Transport hub and keep customer apprised of actions being taken to resolve Load and unload deliveries, either individually or with assistance, with or without mechanical freight handling equipment Perform frequent lifting, pulling, and carrying of freight Inspect vehicle for defects and safe operating condition before, during, and after trips and submit a fully completed daily vehicle check sheet Maintain interior and exterior vehicle cleanliness on a daily basis Confirm prior to outbase departure that all delivery details are available for inspection and that appropriate proof of delivery (POD) accompanies each delivery and is completed/signed off prior to leaving the customers premises Ensure that legal compliance, Health and Safety regulations and EPUK/Outbase procedures are followed at all times Complete drop point risk assessments as and when required When necessary, complete 1 for 1 pallet/cage repatriation and report any non-conformance, ensuring cages/pallets collected are re-usable Feedback any travel/dwell time issues as and when encountered to central Transport hub as they happen Feedback any delivery restriction issues/changes to Outbase Supervisor Any other ad-hoc reasonable duties required by EPUK The Person HGV Class 2 Driver: Minimum 2 Years experience within a final mile delivery operation HGV 2 (Cat C) driver licence clean licence required Driver Qualification Card (DQC) Driver Digital Tachograph Card Strong geographical knowledge of region Highly focused on customer service Excellent communication skills Must be well presented, with a professional behaviour in key customer facing role Self-starter - demonstrating an energetic, hands-on approach Self-motivated with an ability to work individually as well as within a team TPBN1_UKTJ

Our client is a well established and successful company. They are looking for an experienced Field Service Engineer to provide onsite customer support to their range of heavy plant machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs and inspections. PLEASE ONLY APPLY IF YOU MEET THE FOLLOWING CRITERIA: * You have experience of servicing a wide range of heavy tracked plant machines * Solid mechanical aptitude * The ability to investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery * You are comfortable with heavy lifting * Ability to work effectively on you own * Proficiency with MS Office * Interpersonal relationships / Customer awareness / Commercial awareness * Ability to work without supervision Salary and other benefits: * Company Van is provided * Salary: £15.00 - £19.00 per hour + Overtime, paid at time and a half + Many benefits. * Salary is paid door to door is paid under certain circumstances. * Positive Feedback incentive, 5 pieces of positive feedback will give you a £25.00 Amazon voucher. * Employees employee – Yearly nominations with £1000 for the winner, £500 for second, £250 for third. * Hours of work: 40 hours a week Key Responsibilities: * Investigate, diagnose and resolve customer reports of technical problems with equipment * Service a wide variety of machines both on and off site * Ability to work independently to troubleshoot and solve problems * Complete job cards to a high standard promptly and within a given timeframe * Complete paperwork and timesheets in a timely manner * Request parts efficiently and effectively * Good customer service skills * Develop and maintain good working relationships with internal and external customers * Supervise Apprentices, when required, to ensure that a high quality of work and safe working procedures are maintained * Ensure compliance with relevant procedures when repairing and inspecting equipment * Ensure work/personal equipment complies with all safety standards * Present a professional image at all times * Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy * All Engineers must ensure that their own tools and equipment are safe and legal to use. This role would suit someone with previous experience in a similar role, such as a Hydraulics Engineer / Field Service Technician / Forklift Truck Technician / FLT Engineer / HGV Technician / HGV Engineer / HGV Mechanic / Mechanical Fitter / Plant Fitter / Plant Mechanic / Field Service Technician / JCB Engineer / JCB Technician / JCB Mechanic / External Service Engineer / Mobile Service Technician / Plant Fitter / Mechanical Fitter / Plant Maintenance Engineer / etc

Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Here at Heathrow, we are a growing team with around 450 colleagues. We produce chilled & hot eat Food for Now products including salads, sandwiches & wraps, Protein Pots & snacking. As well as Food for Later products such as ready meals & sides for some of the biggest retailers in the UK including Amazon Fresh, Asda, Aldi, Co-op, Morrisons and Sainsbury's. What you'll be doing Shift - Mon - Fri (mostly 8am - 4pm - weekend if needed) Utilise available planning systems to convert sales forecasts into achievable production and material plans and schedules that optimally balance customer service and operational cost efficiency Manage risks within the plan and amend orders where possible/practical to achieve customer service and stock targets Share forecasts with suppliers and work with them to resolve issues with materials availability Measure, minimise and publish expected obsolete/over stocks (finished product and/or raw materials) Champion ongoing communication with the operations teams to ensure accurate exchange of information Propose and implement continuous improvements in own area Maintain a state of perpetual audit-readiness for all audits (GMP, H&S, Technical, Customer, Accreditation Bodies etc.) to ensure working practices are compliant at all times Translate production plans into material requirements and convert them into supplier purchase ordersWhat we're looking for We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. Time served understanding of planning process FMCG Knowledge/have experience of working in a fast-paced seasonal environment Worked with multiple range of SKUS; both short and long lead time Attention to detail Analytical thinking Computer Literacy including experience of ERP systemThese may be trained or developed. These do not all need to be in place at recruitment. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policiesThroughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career