Amazon customer service jobs in United Kingdom

Employer description:This is Final Step is an award-winning Managed Service Provider, established in 1987 and trusted by clients for delivering high-quality, great-value IT services. As a Microsoft Solutions Partner with a strong certification-driven culture, TFS is home to a highly skilled and friendly team of 18 experts who are committed to excellence. With deep experience in Microsoft 365, Azure, security solutions, and end-to-end service desk support, the company combines strong cultural foundations with decades of technical expertise to help clients modernise, stay secure, and work smarter. Overview:This is a permanent, full-time client facing Technical Support Engineer role based in Central London, working alongside a team of seven engineers and senior technical staff. We’re looking for someone with at least one year of experience, offering a salary aligned to skills and capability. If you're looking to begin your tech career, develop real world skills, and work alongside experienced engineers who will support your growth, we’d love to hear from you. Apply now to join The Final Step as a Technical Support Engineer Apprentice and start building a strong foundation for your future. Responsibilities: • Office based, three days a week with regular client site visits across London, • Occasional travel to client sites outside London, • Deliver high quality customer service through phone, remote, and on-site support, • Act as first line support, triaging and escalating issues as needed, • Carry out system builds, configuration, and installations, • Maintain accurate documentation and time records, • Support internal improvements to systems, processes, and knowledge, • Love to delight clients by providing exceptional customer service, • Are happy to be office based 3 days a week and attend regular site visits, • Are confident communicating by phone, email, and in person, • Are well organised, thorough, and able to plan and prioritise tasks according to SLAs, • Enjoy helping people and working in a team, learning quickly and sharing knowledge, • Have experience in a client facing support role (desirable), • Like to work on making yourself and your team better, • Are a stickler for detail, • Want to join a growing company and be part of that journey, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours:37.5 hours per week, 9am – 5:30pm, Monday to Friday. Benefits: • Proven track record of growing apprentices with clear development plans, • Monthly team lunches, quarterly socials, and company wide meetings, • Extra holiday each year (up to 25 days) plus birthdays off, • Annual pay reviews About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Position Overview: This role moves fast and you'll be managing multiple client accounts across different time zones (primarily the US), which means your working day won't always follow a predictable pattern. What we're looking for is someone organised and structured enough to stay on top of a busy account portfolio, but adaptable enough to shift priorities without dropping the ball. You follow through on everything you say you'll do. You communicate clearly and confidently, whether that's writing a client update, flagging a problem internally, or asking the right questions on a strategy call. You pick up new tools and platforms quickly, and you're already comfortable weaving AI into your daily workflow rather than avoiding it. Above all, you're someone who takes ownership. Not because you're told to, but because leaving things half-done isn't in your nature. The Amazon Full Service Manager will own the overall performance of our clients' Amazon businesses, including both Vendor and Seller accounts. This vital role ensures clients not only reach but surpass their sales and profitability goals, while upholding brand integrity and delivering exceptional customer experiences. The ideal candidate will be a motivated individual with a deep understanding of the Amazon ecosystem, driven to stay on top of emerging trends and innovations while continuously learning from industry leaders to remain at the forefront of the marketplace. This position calls for someone with exceptional talent who is excited to take on challenges and excel in advertising, inventory management, and data-driven performance strategies. About Us: ClearAds is a dynamic digital advertising agency that specializes in helping brands manage and grow their Amazon presence. We provide a comprehensive Amazon Full Service Management solution, supporting our clients in everything from product listings to advertising and performance optimization. Company Mission: To be the most innovative and trusted Amazon agency, delivering best-in-class high-growth strategies for our clients while creating a dynamic and rewarding environment for our team. Key Responsibilities: Amazon Strategy Development & Execution: • Lead the development and execution of a robust Amazon growth strategy for clients, focusing on key levers such as SEO optimization, on-platform advertising, product listings, and pricing strategies., • Identify and capitalize on new opportunities, market trends, and platform features to maximize client performance., • Develop and manage promotional campaigns, such as Prime Day, Black Friday, and Cyber Monday, in alignment with each client’s business objectives. Performance Monitoring & Analysis: • Track and analyze key Amazon metrics such as sales performance, conversion rates, traffic, and customer reviews to ensure clients meet or exceed their KPIs., • Utilize tools such as Amazon Seller Central, AMS, and DSP to optimize campaigns and product listings., • Provide actionable insights based on data analysis, including identifying slow-moving SKUs, optimizing inventory levels, and forecasting demand., • Demonstrate proficiency in tools such as Data Rova, Seller Sprite, Helium 10, Sellerboard, Sellerise, and other Amazon software., • Use internal Amazon data from Brand Analytics, Product Opportunity Explorer, and other Amazon business reports to identify the best growth opportunities for clients. Amazon Account Management: • Act as the main point of contact for clients' Amazon accounts, handling day-to-day management of both Seller and/or Vendor Central platforms., • Manage content updates (product descriptions, images, bulletpoints etc.), pricing adjustments, and promotional activities., • Coordinate with clients to monitor stock levels, forecast inventory needs, and ensure timely fulfillment of customer orders., • Quickly and efficiently handle account issues such as photo or keyword violations, incorrect complaints, pesticide warnings, missing information on listings, lost buy boxes, missing inventory, and other common issues that arise on accounts., • Manage any VA’s that help with the day to day maintenance and monitoring of a clients account. Their main role being to monitor and aid account health issues and also calling/creating case logs for Amazon Seller Support. Advertising & Promotional Management: • Lead the development and execution of Amazon Advertising strategies (Sponsored Ads/DSP) to drive visibility and sales growth for clients., • Analyze campaign performance and adjust strategies to optimize ROI and client success., • Stay up-to-date with the latest Amazon advertising tools and trends, and continuously look for ways to improve campaign effectiveness. PPC & Marketing Management: • Client Communication and Education: Speak with the client to obtain a full understanding of client targets and goals. Regularly update and align on targets that are fair, reasonable, and achievable for both the client and company to increase the lifetime value and reduce churn rates., • Budget Allocation and ACoS Goals: Regularly evaluate budgets and adjust based on profitability, seasonality, and account goals. Keep ACoS aligned with the client’s expectations and business model., • Keyword and Search Term Optimization: Continuously analyze search term reports to add high-performing keywords, refine negative keywords, and eliminate wasted ad spend., • Placement Adjustments and Bid Strategies: Optimize bids for top-of-search and product pages, balancing higher visibility with profitability, and leverage dynamic bidding options., • Performance Analysis and Reporting: Monitor metrics like CTR, ROAS, and conversion rates. Provide clear, actionable reports to clients with insights into what’s working and where improvements are needed. Client Reporting: • Provide regular performance reports to clients, offering clear insights and actionable recommendations to drive growth., • Serve as a key liaison between clients and the agency, ensuring smooth communication and exceptional service delivery., • Highlight focal points that showcase the effectiveness of Clear Ads’ performance and create clear timelines that showcase what is being worked on and delivered., • Effectively manage and track time on each account to ensure that all accounts get the agreed deliverables. Ensuring expectations and your time are managed sensibly. Collaboration & Stakeholder Management: • Work closely with internal teams (e.g., creative, data analytics) and external partners (e.g., Amazon reps) to ensure seamless execution of strategies., • Build strong relationships with clients to ensure long-term satisfaction and business growth., • Direct the plan for both internal and external strategies. Clearly and effectively describe next steps and delegate tasks to VAs, members of the client’s teams, and the assigned PPC account manager. Required Skill Set: • 2+ years of experience managing Amazon accounts, with a strong track record of driving growth and profitability., • Expertise in Amazon Seller Central and Vendor Central platforms., • Solid understanding of Amazon Advertising (AMS, DSP) and SEO best practices for product listings., • Strong analytical skills with the ability to use data to inform decisions and optimize performance., • Experience with demand forecasting, inventory management, and product launches on Amazon., • Proactive, solution-oriented approach with a high level of attention to detail., • Excellent communication skills and the ability to build relationships with clients and partners., • Comfort and experience using tools for PPC management such as Pacuve, Scale Insights, etc. to create rules and reports to better manage accounts., • Proficiency with Google Sheets including building reports, pivot tables, charts, and more as well as modifying existing reports, fixing errors, and utilizing Amazon flat files., • Able to organize and prioritize workflows and knowing how to differentiate between what is important and what is urgent. Bonus Skill Set • Familiarity with DTC channels and e-commerce platforms. Interview Process • Cover letter - we expect all candidates to provide a cover letter with their CV. If this is not included, your application will automatically be rejected. You can add as a supported document., • If application is accepted, we expect you to send a 2 minute video of why you think you are the best fit for this role., • 15 minute interview - if you are successful, you will have a 15 minute interview with the CEO to ask any questions you may have and discuss the process., • Tests - Once the 15 minute interview has concluded, there will be 2 tests required to make it to the final interview. These tests are made up of an aptitude test and a practical test., • Technical/ Final interview - Once a batch of tests are reviewed, we will invite candidates back for a final interview. Experience: • Amazon Advertising: 2 years (required), • Proven track record of owning client performance targets (revenue, TACoS/ACoS, ROAS, margin) and being accountable for results rather than just “doing the ads”., • Hands-on experience launching new products on Amazon (keyword research, listing build-out, reviews strategy, launch campaigns)., • Experience managing catalogue complexity (variations, flat files, parent/child relationships, merges, and fixes)., • Demonstrated success improving listing conversion rate through creative/content changes (A+ content, images, copy testing).

About the job We are looking for a dynamic Founder Associate to directly support the CEO and Founder in a high-impact, growth-oriented role. This position is perfect for someone comfortable navigating ambiguity and tackling diverse challenges across data, operations, sales, and finance. You’ll join a team of superstars, who figure things out—you’ll be supported, but not handheld. Career stages in this role could look like this: Founder Associate - Commercial Analyst - Commercial Manager - Commercial Lead - Head of Growth - UK Country Manager Salary is between £37,000 - £42,000 Role Description The role will give you exposure to all functions of the business, setting you up to be a great leader and an integral part of the BOLDCUBE journey. A few examples are: Marketing: Lead marketplace commercial strategy on amazon + other marketplaces Oversee global marketing campaigns and retail activations in partnership with the brand team. Collaborate with content and social media teams to ensure local relevance in messaging. Coordinate with PR and agencies to boost BOLDCUBE’s visibility across parenting and toy-related Operations: Audit current workflows across sales, finance, marketing, logistics, and customer service. Map out and document existing SOPs, identify bottlenecks, and suggest improvements. Standardise recurring workflows to reduce founder reliance and improve team autonomy. Sales: Own regions P&L, setting and monitoring quarterly sales targets. Manage existing wholesale and distributor relationships; negotiate terms and performance targets. Forecast sales, oversee demand planning, and align with operations for stock availability. Track performance by SKU and channel, using data to drive decisions and accountability Qualifications • Strong organizational and project management skills, • Analytical thinking, research, and problem-solving capabilities, • Excellent written and verbal communication skills, • Ability to work independently, prioritize tasks effectively, and meet deadlines, • Knowledge or interest in mobility solutions or product-driven businesses, • Proficiency in tools such as Microsoft Office, Google Workspace, or similar software, • Degree in Business, Marketing, Management, or a relevant field (preferred), • Entrepreneurial mindset and enthusiasm for contributing to a dynamic, growing company A little about BOLDCUBE... BOLDCUBE is a bootstrapped, product-based business moving at breakneck speed. Since our start, we set out to revolutionise the world of toys and wheeled goods—breaking away from dull, overpriced options. Empowered by creativity and a spirit of adventure, our products stand out with quality, variety, and a kick. BOLDCUBE are the #1 toy scooter brand across multiple markets including the UK, EU + in 30 more countries. Leading with data, we are disturbing the toy industry with growth and no sign of slowing down. We are also partnering with major brands like Little Tikes and Lamborghini, to build their scooters! Our charismatic designs quickly gained traction globally. Today, we’re proud to inspire riders of all ages in over 40 countries to fall in love with a new style of travel that brings positive change to their lives. Join us on our journey as we inspire our riders to fall in love with this new style of travel which continues to bring a sense of positive change to their lives.

Honest Dog Company is a fast growing dog supplement brand selling across Shopify DTC, Amazon, and TikTok Shop. We've grown from a bedroom brand to over £1.8M annual revenue and 4,000+ active subscribers in under 3 years. Bootstrapped, profitable, and scaling. We're hiring a hands-on operations person to work directly alongside the founder. You'll have genuine ownership over the day-to-day running of the business. • Customer experience - managing our support inbox, social media comments and messages, and ensuring every customer gets a fast, thoughtful response. We use AI tooling to assist, but you'll bring the judgment and the human touch., • TikTok Shop & affiliate programme - managing our TikTok Shop listings, growing our affiliate network using automation tools, building relationships with top-performing creators, and monitoring content performance., • Inventory & operations - monitoring stock levels across our 3PL, Amazon, and in-transit inventory using our internal dashboard. Flagging issues before they become problems. Liaising with suppliers and our warehouse on deliveries and lead times., • General ops - you'll be the person who makes sure nothing falls through the cracks. Order issues, process improvements, reporting, and anything else that keeps the business running smoothly. You're a good fit if you: • Have 1-3 years of experience in ecommerce, DTC, or a similar fast-paced environment, • Are proactive. You investigate problems and come with solutions, not just questions, • Can write clearly and warmly in a customer-facing context, • Are comfortable with tools like Shopify, TikTok Shop, Klaviyo, or are quick to pick up new platforms, • Are reliable, consistent, and take ownership of your work, • Are based in the UK This role isn't for you if: • You prefer being told what to do rather than figuring things out, • You need close supervision to stay productive, • You see customer service as beneath you, • You're looking for a purely strategic role, this is hands-on What we offer: • £30,000 - £32,000 depending on experience, • Fully remote (UK-based), • Direct access to the founder - you'll learn how a modern ecommerce brand actually operates, • Real ownership and room to grow as the business scales, • A lean, fast-moving environment where your work has immediate impact, • Unlimited free dog supplements! If this sounds like you, send a short video introduction (under 2 minutes) telling us why you're interested and what you'd bring to the role to:

Product Manager (Biometrics) About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Product (Biometrics) Location: (WeWork Waterloo) London, UK - Hybrid (1-2 times per week in office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options (EMI) + iProov Benefits IProov is looking for a Product Manager to join our growing Product & Innovation team to work on our core Biometric product. How you can make an impact In a team of Product Managers working on our Biometric Product, you will work closely with our Engineer and Machine Learning functions owning the Product Experience. You will play an integral part in streamlining our efforts understanding customer pain points and turning them into usable, lovable solutions. This is a role that involves a large amount of autonomy and ambiguity. In a typical week, you can expect to work closely with our customers to draw requirements from both a technical and security perspective, whiteboard R&D options with various teams of Software and Machine Learning Engineers, productionize and commercialize new features where you see fit, and champion the next generation of usable and inclusive biometric products. What we would like to see from you • Experience in Product Management in a B2B environment, • Experience in User-centric Design, Mobile Applications, and Machine Learning disciplines are assets, • Experience in identifying and implementing data-backed changes, • Experience in conducting customer/user interviews, • Ability to effectively communicate with various stakeholders, • Exposure to operating within a scale up environment, • A drive to make an impact Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13 billion. Job Description- Job Title: Senior Java Engineer Must Haves- Java, Kafka, Microservices, Spring Boot, Postgres and AWS The Opportunity: We are looking for ambitious and motivated individuals who are keen to embrace growth and tackle the impending challenges in this fast evolving industry. You should be passionate about approaching things differently, while operating like a fintech within a bank. We are not looking for superpowers - we are looking for knowledge, enthusiasm and the right attitude to deliver our global initiative in a lean way. We are building a new strategic digital business backed by a Global Bank, with the ambition to become the next-generation global fintech solution, supporting the needs of internationally minded customers around the world. With a global footprint, they serve more than 50 million customers worldwide with a complete range of banking and wealth management services, enabling customers to manage their finances and protect and build their financial futures. Purpose: To cope with our expansion, we are looking for Senior Java Engineers to join our mission and help us build a global product that's scalable, reliable and secure. You will work in tribes alongside product managers, user researchers, designers, mobile engineers, web engineers, data analysts and business analysts to define features specifications (Fraud, Risk, Treasury, Finance and more..), refine software design, and commence service building and testing. What you’ll be doing: Work with global product teams to create and evaluate the product roadmap - inputting on what we should be creating and how we should go about it Be the technical voice at the table, prepared to educate and guide the business on the right approach, technology and trends Design and develop cloud native software systems that are resilient, secure, fast, easy to manage, and scalable in modern, dynamic environments such as public cloud. Adopt appropriate software architecture design pattern that is fit for purpose, business scenario and specific use case. Apply quality software engineering practices through all phases of development and into production Contribute with analysis and solutions to fulfill business requirements Research, plan and implement integrations with numerous banking and payments systems Optimise performance of complex systems Create structured, testable, lightweight code in Java What we are looking for: Hands-on development experience in building global software product form zero to one. Strong experience working on the backend of a technology product (excellent Java skills and understand relational databases) Have a product mindset: you care about customer outcomes and you want to make data-informed decisions Knowledge around Kubernetes, previous experience around monitoring and observability, potentially security knowledge (checkmarx, sonarqube & wiz) You’re comfortable working in a team that deals with ambiguity and aggressive timelines Experience in both waterfall and agile development practices and comfortable with working in the DevOps culture A track record of forging strong relationships and building trusted partnerships through open dialogue and continuous delivery Even better if you: Previous payment systems integration experience Exposure to the full stack, from frontend UI to the server side, business logic and database, and awareness of the leading technologies in each domain Advanced hands-on experience with Amazon Web Services and its core architectural components / utilities Database management skills like scaling, performance management, capacity planning, etc., PostgreSQL If you've got the passion and dedication to help us go the distance and looking for a career that will help you fulfill your potential - join us to make a global impact!

A global retailer is looking for an operations manager covering the Amazon sales channel for the UK and Europe. This organisation has some of the biggest names and most well-loved brands in its market. It is a multi-billion-dollar organisation distributing product to over 80 countries, with offices in Hong Kong, China, London, France, Spain and Germany. Due to exponential year-on-year growth, all offices are growing the teams across all functions. In this newly created role, you will take full ownership of the order-to-fulfilment process across all EU Amazon marketplaces, driving operational excellence and improving customer experience. You will lead a small team, working closely with 3PLs, warehouses, and Amazon fulfilment centres to resolve bottlenecks and ensure customer satisfaction. You will work with various stakeholders, including supply chain, commercial, and sales teams across the EU, and act as the primary point of contact for warehouse escalations. You will also be responsible for reporting and analysing KPIs such as OTIF, fill rate, order accuracy, returns, and claims, developing dashboards, and identifying trends and performance gaps. Your focus will be on implementing continuous improvement initiatives, driving automation, and reducing operational costs while maintaining high service standards. The ideal candidate will have at least three years’ experience in Amazon operations management, e-commerce and supply chain and fulfilment. You should have strong analytical and problem-solving skills, be data-driven, and have proven experience leading, coaching, and developing teams. Experience with Amazon Vendor Central and EDI platforms (TrueCommerce is a plus) is important, as are excellent communication and stakeholder management abilities. You should be comfortable working with 3PLs and across multiple EU markets and have a continuous improvement mindset with a passion for operational excellence. German and/or Spanish language skills are a bonus but not essential. This is a pivotal role in a vibrant, collaborative business where you will have the opportunity to influence processes, introduce best practices, and make a visible impact on key metrics and customer experience. You will be supported to make the role your own. The team values transparency, open communication and results. In return they are offering a competitive salary of up to £70,000, a generous bonus and 33 days holiday, including bank holiday entitlement. The office is located in Central London and offers hybrid working. The opportunity will give you the chance to work with one of the biggest and most established names in the sector, that is experiencing growth on a global scale. You’ll also play a significant part in evolving the planning department to achieve its goals of growth and a modernised approach to demand and supply planning.

Brand & Ecommerce Manager (Fractional, Start-up) Location: London (company based in West London). Hybrid/remote, with ability to attend meetings in Central London Start: ASAP ideally (TBC) Commitment: ~2 days per week, with potential to increase over time Rate: £350–£450 per day (contract basis) About Us P.Happi is redefining intimate care for women through a new, microbiome-first approach to daily protection, powered by breakthrough technology. Born out of our founder’s own experience with recurrent UTIs after completing her PhD in Synthetic Biology at Imperial College London, we support women experiencing recurring bladder and intimate health issues with a science-led, subscription-based solution designed to fit seamlessly into everyday life. With a strong focus on the UK market, we are generating sales across Europe and have recently launched into retail (Boots, Pharmacy2U), creating a unique opportunity to build across both D2C, physical and clinical channels. We’re a small, mission-driven team at an exciting stage of growth, and are looking for a Brand & Ecommerce Manager to take ownership of how P.Happi shows up across all digital touchpoints - from website to content to customer journey. The Role We’re looking for a commercially-minded, hands-on Brand & Ecommerce Manager to own and elevate the P.Happi brand and ecommerce experience. This is a highly executional role for someone who can translate science into compelling customer messaging, optimise the online journey, and build a seamless experience from first touchpoint through to repeat purchase. You will work closely with the founder and wider team to strengthen brand clarity, improve conversion, and drive retention. This role has the potential to grow into a broader leadership position over time as the company scales. Core Responsibilities 1. Ecommerce & Conversion (Core Focus) • Own and manage the Shopify storefront (technical confidence required), • Continuously optimise PDPs, landing pages, and key conversion journeys, • Improve site UX, messaging, and offer strategy, • Build and test landing pages aligned to campaigns and customer segments, • Own A/B testing roadmap across key funnel steps 2. Brand & Content • Own execution of the P.Happi brand across all digital channels, • Translate complex science into clear, engaging, and trustworthy content, • Lead content creation across website, email, and social channels, • Ensure consistency of messaging across paid, organic, and onsite experience, • Guide visual and written storytelling in line with brand evolution 3. Lifecycle Marketing & Retention • Own CRM and lifecycle strategy via Klaviyo, • Build and optimise automated flows (welcome, education, post-purchase, retention), • Plan and execute campaigns across email, SMS, and WhatsApp, • Drive improvements in repeat purchase rate and subscription uptake, • Develop segmentation strategies to personalise the customer journey 4. Customer Experience • Own the end-to-end customer journey from discovery to repeat purchase, • Leverage reviews, testimonials, and UGC across all touchpoints, • Ensure a seamless and supportive post-purchase experience, • Support customer service strategy, tone of voice, and FAQs, • Help educate customers on the microbiome and product benefits 5. Marketplace & Retail Support • Manage and optimise Amazon presence (listings, content, reviews), • Ensure consistent brand positioning across marketplaces, • Support alignment between D2C and retail messaging (e.g. Boots) 6. Organic Growth & Content Strategy • Build and execute a content roadmap targeting high-intent topics (UTIs, BV, menopause, etc.), • Develop the blog as an education and acquisition channel, • Optimise onsite content for SEO in collaboration with external support if needed, • Recommend structure for in-house vs agency support 7. Social & Content Direction • Oversee organic social strategy across Instagram, TikTok, and emerging channels, • Guide content creation to support both brand building and conversion (we have a fractional social media creator e.g. records, edits, plans and publishes videos with founder, events etc), • Ensure alignment between social content, website, and campaigns, • Leverage UGC and community to build trust and credibility 8. Performance Oversight (Not Executional) • Collaborate with external partners or freelancers on paid media where relevant, • Ensure alignment between paid campaigns, landing pages, and messaging, • Monitor performance and provide input on creative and positioning Key Success Measures You will contribute to: • Improved website conversion rate (CVR), • Increased repeat purchase and subscription uptake, • Stronger brand clarity and consistency across channels, • Improved customer engagement and journey experience, • Growth in customer lifetime value (LTV) What We’re Looking For • Experience in a DTC brand (beauty, wellness, or health preferred), • Strong hands-on experience with Shopify and ecommerce optimisation, • Proven ability to improve conversion and customer journeys, • Experience with Klaviyo / CRM and lifecycle marketing, • Strong content and storytelling skills (ability to simplify science is a big plus), • Comfortable being both strategic and highly hands-on, • Experience working in early-stage to scaling brands is a strong advantage, • Passion for women’s health and mission-driven brands Why Join P.Happi? • Opportunity to shape and own the brand and ecommerce experience end-to-end, • Work on a mission-led product with real impact on women’s health, • Be part of a fast-moving, ambitious, and purpose-driven team, • High autonomy and direct collaboration with the founder Looking forward to hearing from you! Chiara

Fractional Head of Growth (Contract, Start-up) – P.Happi • Location: London (Hybrid/remote, with ability to attend meetings in Central London), • Start: ASAP, • Commitment: ~2–3 days per week (likely closer to 3), with potential to transition to full-time, • Rate: £350–£550 per day About P.Happi P.Happi is redefining intimate care for women through a microbiome-first approach to daily protection, powered by breakthrough technology. Born from our founder’s own experience with recurrent UTIs following her PhD in Synthetic Biology at Imperial College London, we support women experiencing recurring bladder and intimate health issues with a science-led, subscription-based solution designed to fit seamlessly into everyday life. We are building across both D2C and retail (including Boots and Pharmacy2U), with early traction in the UK and growing presence across Europe. We’re a small, mission-driven team at an exciting stage of growth, and are looking for a Head of Growth to own and scale our full revenue engine. The Role We are looking for a commercially-minded, execution-focused Head of Growth to drive the next phase of growth. This is a hands-on role for someone who can both set strategy and execute across channels (fully in-house), with a clear focus on customer acquisition, CAC efficiency, retention, and LTV growth. You will own the full growth engine from paid media to lifecycle to onsite conversion, working closely with the founder and a senior growth advisor. Core Responsibilities 1. Customer Acquisition & Performance Marketing • In-house management of performance media strategy, with a focus on Google and Meta, • Lead creative strategy and asset production (UGC, statics, video, advertorials) - design skills a bonus, • Create a creative testing plan to enable scaling of ad accounts in line with performance, • Continuously test audiences, angles, and offers to improve CAC, • Identify and unlock new paid and organic growth channels, particularly TikTok and affiliates, • Recommend future structure (e.g. continue in-house vs hiring a performance agency) 2. Lifecycle Marketing & Retention • Own email and CRM strategy via Klaviyo, • Build and optimise automated flows (welcome, post-purchase, replenishment, churn prevention), • Plan, design, and implement email, WhatsApp, and SMS campaigns, • Drive improvements in retention, repeat purchase rate, and subscription uptake, • Develop segmentation strategies to personalise the customer journey 3. Ecommerce & Conversion • Manage and optimise the Shopify storefront - strong technical ability required, • Implement content updates, including asset generation, • Lead landing page strategy, design, and build (focused on paid traffic conversion), • Own A/B testing roadmap across PDPs, checkout, and key funnel steps, • Improve site UX, messaging, conversion rates, and offer strategy 4. Subscription & Revenue Optimisation • Manage and optimise the subscription platform and customer experience, • Reduce churn and increase subscriber lifetime value, • Implement strategies to increase LTV (e.g. cadence optimisation, education) 5. Amazon & Marketplace Growth • Own Amazon channel performance (listing optimisation, keywords, reviews), • Ensure consistent brand positioning and strong marketplace conversion, • Devise and execute a strategy to grow the platform 6. SEO, Content & Organic Growth • Build and execute a high-intent content roadmap targeting key search terms (e.g. UTIs, BV, menopause-related concerns), • Devise a strategy to utilise the blog as a customer acquisition and education engine, with clear ROI, • Optimise PDPs and landing pages for organic search, • Create a GEO strategy to grow citations for P.Happi and prepare for agentic checkout, • Recommend agency vs in-house execution of SEO 7. Social & Content Support • Oversee organic social strategy to support paid performance and brand building, • Guide content creation across Instagram, TikTok, and other relevant channels, • Ensure alignment between paid ads, organic content, and landing pages, • Leverage social proof (UGC, reviews, testimonials) across all channels 8. Reporting & Analytics • Own daily, monthly, and quarterly growth reporting, • Track and optimise key metrics across the funnel, • Maintain and develop CRM dashboards to understand LTV health, • Identify insights and opportunities for growth across all channels 9. Operations & Customer Service • Oversee logistics platform and ensure a seamless post-purchase experience, • Align growth strategy with operational capacity and constraints, • Respond to inbound customer service queries (product, purchase support, microbiome and women’s health questions), • Propose scalable customer service solutions (e.g. fractional support, helpdesk platform) Key Metrics & Success Measures You will be accountable for: • New Customer Growth - scalable acquisition across paid and organic channels, • Customer Acquisition Cost (CAC) - improving efficiency while scaling, • Customer Retention Rate - reducing churn across one-time and subscription customers, • Lifetime Value (LTV) - increasing revenue per customer through retention and monetisation, • LTV:CAC Ratio - maintaining strong unit economics, • Conversion Rate (CVR) - across landing pages and site, • Subscription Growth & Churn Rate What We're Looking For • Proven experience in a DTC, subscription-first brand (beauty, wellness, or health preferred), • Multichannel experience (D2C, Amazon, retail, marketplaces) beneficial, • Strong hands-on experience with performance marketing (Meta + Google), • Deep understanding of customer lifecycle and retention strategies, • Experience with Klaviyo, Shopify, and subscription platforms, • Analytical mindset with the ability to turn data into actionable insights, • Comfortable operating both strategically and in the weeds - willingness to be hands-on is essential, • Experience scaling brands from early-stage to growth-stage is a strong plus, • Passion for women’s health and a desire to drive change Why Join P.Happi? • Opportunity to shape and own the entire growth engine, • Work on a mission-led product with real impact on women’s health - with strong customer validation, • High autonomy and direct collaboration with the founder, • Be part of a fast-moving, ambitious, and purpose-driven team, • Help build a category-defining brand in women’s health Looking forward to hearing from you! Chiara

Main duties Moving cars/vans within the vehicle compound Parking vehicles safely in allocated bays Checking vehicles for damage Preparing vehicles for transport or delivery Using handheld scanners / job systems Occasionally short on-road movements between sites Requirements Full UK driving licence No more than 6 penalty points No HGV licence needed for compound roles We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more. Why work with First Call? Working with First Call Contract Services gives you many additional benefits! Money-saving offers and discounts at your fingertip 24/7 GP helpline Discounted Gym membership in over 2500 gyms Online Payslip Access Personal Insurance Weekly Pay This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development. This job will suit any candidate with experience working at Amazon, Parcelforce, DPD, DHL, or similar employers. First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy TPBN1_UKTJ

Our client is a well established and successful company. They are looking for an experienced Field Service Engineer to provide onsite customer support to their range of heavy plant machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs and inspections. PLEASE ONLY APPLY IF YOU MEET THE FOLLOWING CRITERIA: * You have experience of servicing a wide range of heavy tracked plant machines * Solid mechanical aptitude * The ability to investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery * You are comfortable with heavy lifting * Ability to work effectively on you own * Proficiency with MS Office * Interpersonal relationships / Customer awareness / Commercial awareness * Ability to work without supervision Salary and other benefits: * Company Van is provided * Salary: £15.00 - £19.00 per hour + Overtime, paid at time and a half + Many benefits. * Salary is paid door to door is paid under certain circumstances. * Positive Feedback incentive, 5 pieces of positive feedback will give you a £25.00 Amazon voucher. * Employees employee – Yearly nominations with £1000 for the winner, £500 for second, £250 for third. * Hours of work: 40 hours a week Key Responsibilities: * Investigate, diagnose and resolve customer reports of technical problems with equipment * Service a wide variety of machines both on and off site * Ability to work independently to troubleshoot and solve problems * Complete job cards to a high standard promptly and within a given timeframe * Complete paperwork and timesheets in a timely manner * Request parts efficiently and effectively * Good customer service skills * Develop and maintain good working relationships with internal and external customers * Supervise Apprentices, when required, to ensure that a high quality of work and safe working procedures are maintained * Ensure compliance with relevant procedures when repairing and inspecting equipment * Ensure work/personal equipment complies with all safety standards * Present a professional image at all times * Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy * All Engineers must ensure that their own tools and equipment are safe and legal to use. This role would suit someone with previous experience in a similar role, such as a Hydraulics Engineer / Field Service Technician / Forklift Truck Technician / FLT Engineer / HGV Technician / HGV Engineer / HGV Mechanic / Mechanical Fitter / Plant Fitter / Plant Mechanic / Field Service Technician / JCB Engineer / JCB Technician / JCB Mechanic / External Service Engineer / Mobile Service Technician / Plant Fitter / Mechanical Fitter / Plant Maintenance Engineer / etc

Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Here at Heathrow, we are a growing team with around 450 colleagues. We produce chilled & hot eat Food for Now products including salads, sandwiches & wraps, Protein Pots & snacking. As well as Food for Later products such as ready meals & sides for some of the biggest retailers in the UK including Amazon Fresh, Asda, Aldi, Co-op, Morrisons and Sainsbury's. What you'll be doing Shift - Mon - Fri (mostly 8am - 4pm - weekend if needed) Utilise available planning systems to convert sales forecasts into achievable production and material plans and schedules that optimally balance customer service and operational cost efficiency Manage risks within the plan and amend orders where possible/practical to achieve customer service and stock targets Share forecasts with suppliers and work with them to resolve issues with materials availability Measure, minimise and publish expected obsolete/over stocks (finished product and/or raw materials) Champion ongoing communication with the operations teams to ensure accurate exchange of information Propose and implement continuous improvements in own area Maintain a state of perpetual audit-readiness for all audits (GMP, H&S, Technical, Customer, Accreditation Bodies etc.) to ensure working practices are compliant at all times Translate production plans into material requirements and convert them into supplier purchase ordersWhat we're looking for We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. Time served understanding of planning process FMCG Knowledge/have experience of working in a fast-paced seasonal environment Worked with multiple range of SKUS; both short and long lead time Attention to detail Analytical thinking Computer Literacy including experience of ERP systemThese may be trained or developed. These do not all need to be in place at recruitment. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policiesThroughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career

The Sameday Company offers express and dedicated delivery services,acrossthe UK, to businesses based in Hampshire and Surrey. We are recruiting experienced professional couriers or delivery drivers to join our team, that are efficient, reliable, strong communicators, take pride in their work and are customer focused. You will need to live within 5 miles of Andover, Basingstoke or Winchester You will be required to undertake dedicated express courier deliveries across the country in a Mercedes Sprinter or equivalent sized LWB vehicle, which will be need to be kept at your home location. This is a physically active role. You will be required to load and unload vehicles and handle goods throughout the day. Applicants must be able to safely lift and carry items up to 25kg. Our service is B2B only, we do not undertake a high volume multi-drop parcel service, and we do not contract to Amazon. To be able to drive one of the fleet vehicles you will need to be aged 25 or over . TPBN1_UKTJ

Security Solutions Architect -Home-Based £54 + 6k car allowance About Us Our client is an Independent Security Systems Integrator, with expertise built over four decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. Job Description This role will be responsible for defining designs and solution architectures that are robust, cost-effective and are tailored to ensure the utmost value to our customers. A key element of the role is ensuring the design remains truly customer focused, fit for purpose and in line with standards and policies. The principal responsibility of the technical team is to ensure a high quality of technical and commercial input during the bidding process and the smooth transition from design to project delivery. A deep understanding of customer requirements during the design stage is clearly captured, documented, and delivered upon through design, delivery and supporting the transition to service support. Key Responsibilities Prepare commercially compelling designs that wherever possible are compliant to agreed customer requirements or specifications. Pivotal in the production of creative written propositions that succinctly define our offering and where we add value to customer operations. Work collaboratively with Sales, Procurement, and the wider business to identify preferred technology and product sets. Perform site visits and conduct technical surveys whilst working with customers to gather preliminary information regarding design requirements. Provide a leading role in terms of technical support/input in relation to the compilation of tender submissions by liaising with the respective Bid Manager. Undertake design checks and endorse accordingly, prior to design submissions being issued to the client. Prepare, in accordance with the tender documentation and the proposed design, any necessary specifications and drawings for subcontractors and equipment suppliers to bid against. Prepare technical design and solution summaries for inclusion in written tender return/proposal. Liaise closely with Procurement to enable competitive costings to be sought from suppliers and sub-contractors for the equipment and services required. Perform other job-related duties as assigned.Skills & Personal Qualities Team player with a positive, flexible, can-do attitude and the ability to work well under pressure. Enjoys discovering and learning about the latest technology trends. A driven, motivated, self-developer with the ability to use own initiative. Able to assimilate new technical concepts and product information quickly and effectively to explain to others, especially to customers. Good commercial awareness, verbal communication skills, and attention to detail. Uses creativity to solve problems. Able to make technical information easy to understand. Detail-oriented with great time management, organisation, and the ability to work to deadlines. Able to support and inspire others to achieve goals through innovation, quality, and excellence. A flexible approach to work and the ability to adapt to change when necessary.Qualifications A high-level of competence in the design of Electronic Security Systems. A detailed understanding of CCTV (Analogue & IP), Access Control, Intruder Detection, Integrated Security Management Systems (including PSIM), Video Analytics and Wireless Transmission Technologies. An excellent understanding of digital communication infrastructure technologies, including TCP/IP, DNS, DHCP, wireless and LAN networking. An excellent understanding of IT infrastructure including Hardware, Software, Data Centre, and Storage Facilities. Able to evaluate and mitigate cyber security vulnerabilities within designs. A good understanding of virtualisation systems such as VMWare, Hyper-V, and HA. Have a good understanding of cloud services such as Amazon Web Services, Microsoft Azure, IBM Cloud. Excellent written skills to write technical proposals and responses to tender documents. Excellent interpersonal skills. Great customer-facing skills with the ability to assimilate customer feedback into winning propositions. Experience of using software packages: Visio, Excel, Word to intermediate or advanced level and design tools. E.g., JVSG. Have a detailed understanding of the UK security industry. E.g., Products, suppliers, market dynamics and competition. Have a general understanding of Electrical Installations and Civil works to support Security Infrastructure. A general understanding of other IT technologies such as Active Directory, Group Policy, SQL, Certificate Authority, Ai as a service, Predictive analytics etc.What We Offer We offer a range of benefits that help make our client a great place to work. Please note that benefits may vary depending on region and role. Remote & Hybrid Working Supported Flexible Working, Around Core Hours Health & Wellbeing Programme Life Assurance (4 x Annual Salary) 5% Matched Pension Scheme Carry Over Holidays (Up To 5) Reward & Recognition Programme Long Service Rewards Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds