Customer service director jobs in HayesCréer des alertes d'emploi

Assurance and Compliance Manager Location - NW London Duration - 3-6 months initially Ir35 - Inside IR35 (Must use an umbrella company) We are seeking an experienced Assurance and Compliance Manager to play a pivotal leadership role within a large, complex estates and facilities environment. Reporting to the Associate Director of Estates and Facilities, the post holder will lead assurance and engineering compliance activities, ensuring the organisation's built environment is safe, legally compliant, and operationally resilient. The role is responsible for the development, delivery, and continuous improvement of statutory and regulatory compliance frameworks across mechanical, electrical, and building fabric systems. It combines strategic leadership with operational oversight of compliance, health and safety, asset management, and long-term maintenance planning. This is an excellent opportunity for a senior estates professional who thrives in a complex setting and is committed to high standards of safety, quality, and continuous improvement. Person Specification Essential • Relevant degree in engineering, construction, or building services (or equivalent extensive experience)., • Professional Building Services Engineering qualification., • Chartered Engineer status (CEng)., • Significant experience managing statutory compliance and building services engineering across a large, complex estate (eg campus, healthcare, infrastructure, or similar)., • Strong working knowledge of health and safety legislation and statutory compliance requirements., • Proven experience of leading multidisciplinary teams, managing budgets, and overseeing contracts., • Excellent communication, leadership, and stakeholder engagement skills., • Experience within a regulated, complex, or public-facing organisation. Compliance, Assurance and Strategy • Lead the planning and delivery of a comprehensive compliance and assurance programme across the built estate., • Ensure full compliance with all relevant legislation, regulations, codes of practice, and internal policies, including (but not limited to) legionella, asbestos, gas safety, electrical systems, fire safety, and mechanical infrastructure., • Provide strategic and technical advice on building maintenance, life cycle planning, and engineering systems performance., • Lead health and safety responsibilities across Estates and Facilities in collaboration with other senior managers., • Champion risk management through inspections, audits, risk assessments, and statutory compliance reviews., • Oversee statutory maintenance and compliance across engineering systems, including HVAC, electrical systems (including HV), lifts, emergency lighting, drainage, and specialist systems., • Ensure engineering works meet legal, technical, and service-level standards while minimising disruption to building users., • Lead Long-Term Maintenance and Stock Condition programmes, supporting effective asset management and financial control., • Lead, manage, and develop the Assurance and Engineering team, promoting a culture of accountability, professionalism, and customer-focused service., • Engage proactively with internal stakeholders to understand service requirements and ensure clear communication on compliance and operational matters., • Manage budgets associated with compliance and assurance activities, monitoring expenditure and identifying opportunities for efficiencies., • Ensure accurate statutory records, asset registers, condition surveys, and compliance documentation are maintained., • Lead the effective use and development of estates and maintenance management systems., • Produce performance reports, KPIs, and compliance evidence., • Maintain up-to-date knowledge of legislation, industry best practice, and emerging technologies, with a focus on sustainability and energy efficiency.

Senior Commercial Account Manager Own the relationship. Drive the performance. Shape the strategy. We're looking for a commercially sharp, strategically minded Senior Commercial Account Manager to take ownership of a high-value customer account and become the trusted face of GateGroup. What you'll own: You're the key point person for everything related to your account. You'll proactively manage the governance of the relationship – leading monthly, quarterly, and annual business reviews with sharp presentations that showcase operational performance, strategic developments, and commercial insights. You'll be the bridge between what the customer needs and what the business delivers, navigating internal stakeholders across operations, finance, procurement, culinary, and compliance to make it happen. Your day-to-day will include: • Managing customer profitability by working closely with finance and operations planning & control, • Ensuring menus and services are correctly costed, priced, and approved – including CPI, material, and labour adjustments, • Leading customer contract renewals alongside the Commercial Director and executive team, • Validating customer invoices, forecasts, and billing systems to eliminate errors and protect revenue, • Managing customer audits with operations and compliance teams, • Presenting menu changes, pricing submissions, and strategic initiatives to the customer, • Driving continuous improvement and innovation – challenging the status quo for the benefit of both customer and business, • Proactively engaging with operational unit managers to activate business change and resolve service delivery issues What we're looking for: • Proven account management or customer service experience in catering, hospitality, or aviation., • Commercial acumen with a solid understanding of P&L management and contract profitability., • Sales and business development experience – you know how to grow relationships and spot opportunities., • Strong presentation and leadership skills – you're confident leading senior-level meetings., • Excellent IT skills across Excel, Word, and PowerPoint., • Degree level education or equivalent experience., • Someone who thrives under pressure, travels comfortably (50% UK&I travel), and enjoys being in the thick of it., • A problem-solver who uses data, engages stakeholders, and gets things done. Why this role matters: You'll have genuine ownership over a strategically important account, working directly with the Commercial Director and executive team. You'll influence how we deliver for our customers, drive innovation, and ensure GateGroup remains the partner of choice in a competitive market. This is a role for someone who wants visibility, responsibility, and the chance to make a real commercial impact. Our values: We treat each other with respect and act with integrity. We communicate, problem-solve as a team, and deliver excellence. We have passion for our work, take accountability for our actions, and do what we say we'll do. We care about our colleagues and always look for ways to make someone's day better. Ready to take ownership of a high-profile account and drive commercial success?

Reporting to the Director of EMEA Programs, the Manager of Field Projects and Operations is responsible for overseeing the installation and maintenance of baggage check systems at Heathrow Airport. Oversee service operations to exceed SLAs and enhance customer satisfaction, reporting on spares, resp

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Collaborate with cross‑functi

Previous experience in a receptionist, front-of-house, or customer service role. To provide a welcoming, professional, and efficient front-of-house service, ensuring all visitors, clients, and staff receive excellent support. The role involves managing reception duties, coordinating office services,

In addition to providing on-site services, the clinic also offers virtual and remote services to support patients worldwide. We are looking for someone with strong customer service skills in sales, marketing and delivery with strong accounts and administration ability. We are looking for someone wit

Maintaining the Reception Area – ensuring the reception area is tidy, presentable, and well-stocked with necessary materials (including the customer refreshments area). A global FMCG company, with reputable brands that are major suppliers to both retailers and foodservice. A front-of-house role wh

Excellent communication and customer service skills. Provide excellent customer service during on-site visits.

Deliver consistently high standards of customer service to both new and returning customers. To support the store management & team in driving sales and store performance, delivering premium customer experience, and upholding the standards and values of the Percival brand.

Ongoing product, service, and storytelling training. Elegant, service-driven, and detail-orientated. Deliver an impeccable, high-touch luxury customer experience.

Ensuring fast, reliable delivery for our customers.

Drive Your Career Forward with Driver Hire SouthamptonPosition: Class 2 Driver Contract: Temp-to-Perm (12 weeks) Shifts: Monday to Friday | 6:00-7:00am starts | 8-10 hour daysAbout the Role:Looking for steady weekday work with a clear route to a permanent role? Join Driver Hire Southampton as a Clas

Flexible People Ltd are currently recruiting 7.Home delivery drivers for a well known client of ours, based in Exeter.This is a fantastic opportunity to work for a multi-national organization, with the potential for growth and opportunities.This role involves working with a Drivers Mate to deliver l

Early Morning Delivery Drivers Needed!Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a team

Multi-Drop Night Shift Driver Wanted Permanent Contract | £26,748.Weekly Pay Location: GalashielsShift Pattern: Nights: Sunday, Monday, Wednesday, Thursday Times: 10 PM - 7:30 AM Weekly Pay: £514.Hours per week: 36 | 4 Nights a weekDays off: Tuesday, Friday, SaturdayWhat You Will Be Doing: Delive

Service/Delivery Driverbased out of ourSandyD.

This role offersflexibility drivers can choose how many days they want to work each week, making it ideal for those looking to balance work with other commitments.Youll be responsible for the safe and efficient transportation of goods across various locations.

T Delivery & Install DriverBelfastBelfast Customer Service CentrePermanentFull TimeSalary: £29,421. As the UKs best-known retailer of tech, were proud of the service our customers receive and its all down to our team of 25,000 caring and committed colleagues.

T (C1) Driver Immediate StartLocation:ChessingtonContract:Ongoing, full-time (permanent potential)Hours:~40 per weekShifts:MondayFriday,07:00 startPay: £17.The RoleYoull complete1012 deliveries per dayto businesses and stores (includingCentral Londonroutes).Youllload your vehiclebefore departure a

No ADR? No problem!We'll cover your training.Join our client, a leading name in gas deliveries, and take the next step in your driving career with full support from Driver Hire Southampton.The Role:Shifts: 4 on, 2 off (including weekends)Start times: Days 5am-8am | Nights 2pm-5pmWork: Mini bulk gas

Job Title: Part-Time Delivery DriverLocation: BicesterPay Rate: £13.Hours: Part-time, Monday to Friday (5:00am start)Contract Type: Temporary / OngoingFlexibility: Choose when you work!About the Role:Were looking for reliable and motivated Delivery Drivers to join a busy distribution team in Bicest

Driver Hire Southampton have a fantastic opportunity for 7.T drivers to join a well-established company based in Southampton.For this position you will be required to deliver home improvement materials to commercial and residential areas with the help of a drivers mate.Information about this role:Dr

Adullam has opportunities available to be part of our supported housing services in St Helens.

Company description:At Warburtons, family is at the heart of our business.Five generations'? worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 150 years.Warburtons is the largest bakery brand in the UK, but that doesn't a

As a receptionist you will be dealing with centre clients daily on a face to face basis and via email and phone so excellent interpersonal & customer service skills are essential.

If you love driving we want to speak to you.Job Types: Full-time, Permanent.All drivers operate within the company Covid-19 guidelines.Allocated your own truck/fuel included.Parking on site in secured area.Uniform provided after probation.

Join Our Growing Team at Warburtons!.Job Title: Class 2 Delivery Driver.Salary: Basic weekly pay of £707.Are you ready to take your career to the next level? Join the Distribution Team at Warburtons as we build our latest Distribution Depot in Biggleswade.

Flexible People Ltdis seeking experienced7.Driversfor a well-known company based inSwanley.Your role will be to efficiently deliver wholesale cleaning products to commercial businesses,within and throughout the surrounding areas.On occasion, you might be required to carry out a longer route.Some of

Early Morning Delivery Drivers Needed!.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a tea

Full UK driving licence (clean preferred) Multi-drop delivery experience (optional but beneficial) Good timekeeping and communication skills A positive, professional attitude Why Youll Love ATA Sameday: Great pay competitive rates that reward hard work Supportive team be part of a team that value

Ensuring fast, reliable delivery for our customers.

Up to 27 days of Holiday Pension Scheme Uniform provided Requirements: You must have held the relevant HGV 2 (Cat C) licence for at least 12 months No more than 6 points on your licence Possess excellent customer service skills No IN or DR endorsements codes ( due to insurance) Be physically fit as

You will be responsible for delivering a high-quality cleaning service in a variety of sites across South- West and West London, whilst putting the needs of our customers first. London, SW6 mobile covering South West and West London The role Do you enjoy driving and exploring new areas? Are you pas

Ensuring fast, reliable delivery for our customers.

Service/Delivery Driver based out of our Slough Depot. As this is a multi-drop role the average number of services per day will be 20 drops. Minimum 40 - 55 hours per week Full time permanent employment Weekly pay Modern fleet Assigned to own vehicle Full practical training Full PPE & Uniform 28 da

TN DELIVERY DRIVER WEMBLEY DECORATORS MERCHANTS IMMEDIATE START TEMP - PERM We are recruiting 7.Drivers on a 12 week Temp - Perm basis for our client, one of the worlds largest suppliers of paint and decorating materials.Delivering from their Wembley depot to store locations in and around London 7.T

Location: Surbiton Duration: Permanent Role of a Trade Counter Sales Assistant: Be able to up sell products to customers Be customer facing and managing customer expectations Be able to work within a team If you are interested in the role, please don't hesitate to apply TPBN1_UKTJ.

You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great hom

Experienced Window Cleaner Full Time New Clean Dealership Services Ltd is currently looking for a reliable, motivated, and experienced window cleaner to join their growing team on a full-time, permanent basis. Requirements Proven experience in: Traditional hand tools Water-fed pole (reach & wash)

As a receptionist you will be dealing with centre clients daily on a face to face basis and via email and phone so excellent interpersonal & customer service skills are essential. The ideal candidate will have a minimum of 3 years experience in a reception & customer facing role with a friendly prof

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. It's our mission to provide an outstanding customer experience. An enhanced digital health and wellbeing ser

Sales and Customer Service Assistant - Immediate Starts Available in Slough! (No Experience Required) Are you ready to take the next big step in your career and dive into a rewarding new opportunity Please Note Before Applying: Candidates must have the right to work full time in the UK without any

Ensuring fast, reliable delivery for our customers.

Assisting with unloading using a sack barrow , accompanied by a drivers mate Ensuring all deliveries match the stock manifest Conducting daily vehicle safety checks Following UK Road Laws and Working Time Regulations Maintaining professionalism and customer service standards at each delivery point P

Ensuring fast, reliable delivery for our customers.

We are seeking an Events Assistant to support our international conferences, with an emphasis on production and Sales admin support based in our London Bridge office Over the years our business has grown to serve thousands of customers every year across 8 international events held across Europe, Nor

Tardis Environmental UK Ltd are a well-established portable toilet and tanker hire business that operate a large fleet of HGV and LGV vehicles across various locations situated throughout the UK.We hire temporary waste and water solutions from 1000ltr waste and water storage tanks up to 30.We are cu