Trabajos customer service director en LeedsCrear alertas

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.Electrical Technical Supervisor - Covering Leeds, Bradford, York and surrounding areasTo provide support to the Regional Operations Director/Area Engineering Manager and be accountable for driving performance to achieve operational excellence meeting all agreed KPI's within your Region. The Technical Supervisor is a key role providing operational leadership and direction across the business unit. A key member of the Engineering team, the overarching purpose of this role is to ensure that each client receives a high quality and efficient service, meeting or exceeding all KPIs.This role provides tactical operational leadership to a client facing, multi-skilled and highly motivated field-based Engineering team. Working in a collaborative matrix management environment, you will align with our Customer Experience Centre and Account management teams to ensure that all aspects of our client's delivery is seamless through a One Team approach.Passionate about service delivery, you are responsible for the output of all work allocated to Integral engineers; and the compliant closure of these work orders whilst ensuring that we achieve our stringent KPI's.You will support the wider Engineering management team through visible leadership, effective coaching, mentoring, development, and quality management, you will develop and motivate your team to achieve first class Engineering service, driving confidence in our delivery to both our external and internal stakeholders.Calm under pressure and full of initiative, your focus will be to enable, encourage and support your team to be the best they can be. Always focussed on achieving contractual KPI's, you will address performance challenges in a timely way, ensuring that process & quality standards are consistently adhered to. You will be able to use our standard operating models, playbooks, and data to analyse performance against targets, KPIs and SLAs and above all ensure that Engineering service delivery is at the heart of everything you and your team does.Main Duties & Responsibilities:Engineering DeliveryTo work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures.Ensure company standard operational procedures are always implemented and adhered to within your business unit.Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.To attend site when required to support the wider Engineering and Account teams.To be responsible for accurate training records of team and organising training when required.Liaise and co-ordinate activities associated with services for which you are responsible, i.e. gas/electrical/air conditioning equipment testing, calibration and PAT testing.Responsible for the management of the new starter process.Responsible for all tool issuing, inspection and removal from service. Updating records as required.Responsible for the face fit certification and training.Vetting of statutory documentation.Responsible for the issue, clearance, reallocate and recovery of all company vehicles.Operate Integral QA procedures and maintain clear and legible records as required.Be responsible for the technical audits of Engineering team and where appropriate specialist subcontractors.Be responsible for ensuring all technical updates are appropriately disseminated.Participate in the Integral safety forums assisting in shaping the technical procedures throughout the business.To liaise directly with both the Customer Experience Centres and regional Engineering team for some functional and specialist support.To comply with all Integral rules and requirements regarding Health & Safety and common working practices. This will include the generation and issuing of site-specific Risk and Method Statements as and when required.To be the primary point of contact for technical issues from the wider Engineering team.To liaise with Suppliers, manufacturers, and Integral personnel in the sourcing of spares and parts needed to complete assigned work.To complete the required administration on a day-to-day basis ensuring activities of the role are completed and be punctual on their returns to the deadlines specified.General support and best practice advice concerning any contract and engineering issues particularly during tender/bids.Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels.Lead, develop and coach your Engineering team to deliver customer excellence to the contracts they support in their region / clusterResponding to escalations to support the Account team through to complete resolution, ensuring you and your team take ownership.Take ownership for resolving queries and completing the actions required to ensure that all customers receive the highest quality of serviceUndertake the role of Senior/Authorised Person where appropriateThis is a hands-on field-based role forming part of the Mobile Engineering Services teamTo increase stability through standardisation, embedding consistency in process and operating methodology, which drives confidence in our deliveryTo identify opportunities for continual improvement to service delivery, initiating changes to the benefit of our clients, liaising with internal and operational management teams to gain buy in across all departments and service delivery areasResponsible for minimising, managing, reducing errors within your team.Embed a Right First-Time approach with the team, undertaking root cause analysis to identify the cause, and an immediate and long-term fix to prevent repeat failuresContinue to innovate, share best practice and adopt different ways of working through technology and MI.Responsible for on-the-job technical skills consolidation of team.Support both Engineering and Accounts teams with more complex technical issues.Responsible for identifying trends in performance and placing the appropriate measures in place to increase performance in a timely manner including Performance Improvement Plans once all other avenues have been exhausted.Responsible for ensuring that your teams are aware of statistics, KPI's and any other relevant targets and visuals to aid them in despatching their duties.Responsible for ensuring that your teams' knowledge on process, procedures, business, and contract awareness is at the required level to enable them to dispatch their duties to the highest quality standards that as a minimum meet KPIsContinuous Improvement - right first time, root cause analysis, process improvementTeam PerformanceLeadership - role model JLL and the clients' Values & BehavioursProvide robust people and team management principles, such as effective leadership, motivation techniques, performance management, quality principles, and development initiatives to ensure that the team meets and exceeds targets and expectationsTo operate within contractually set service level agreements, policies, procedures, and targetsTake ownership for own performance, receiving feedback positively, taking action where required and identify and apply opportunities to develop and improve skills.Ensuring that you always act as a role model and conduct yourself with professionalism regardless of the situationExpected to work as part of the wider team and collaborate with your peers to cover activities for other teams when your peers are off.Essential Qualifications & Experience:Engineering trade qualification and be a subject matter expertExperience in leading a multi-functional Engineering delivery teamNEBOSH or IOSH Managing Safely Certified would be preferableC&G 2391Proven track record of managing performance to set of KPIsStrong geographical awareness of the areaGood understanding and experience of Microsoft Office software packages and general IT knowledgeSound understanding of planned / reactive maintenance requirements and our legal requirements/obligations.Demonstrate commercial understanding.Good communication skills - written and verbalAbility to deliver on targets and objectivesAbility to stay calm in a high paced environment, supporting other to also do soSelf-motivated and enthusiasticCollaborative approach to problem-solvingLocation:Remote -Leeds, GBR, North Yorkshire, GBR, West Yorkshire, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

Estimator Building Services / M&E / BMS | Leeds Office | Full Time | £40,000£50,000 per annumOur client is a Leeds-based specialist in control panel design, manufacturing, and building management systems, with over 25 years of industry experience. They provide a complete end-to-end service, including system design, in-house panel manufacturing, engineering, installation, and ongoing maintenance across commercial, industrial, education, healthcare, and public sector projects.With a strong reputation for delivering high-quality bespoke control solutions, they work with a wide range of clients on technically interesting projects, from new-build developments through to complex refurbishment and upgrade works.Their projects typically include a 75/25 split of new works to rework, covering sectors such as schools, student accommodation, office developments, manufacturing facilities, and commercial buildings, with project values ranging from £10k to £500k.The RoleDue to continued growth, our client is looking for a technically capable Estimator with experience within M&E, MEP, building services, controls, or a related engineering environment.This is an excellent opportunity for someone who understands technical systems, enjoys analysing drawings and specifications, and has the ability to produce accurate quotations and tender submissions. The successful candidate will play an important role within the estimating function, working closely with the Business Development Director and engineering teams to support project delivery and business growth.The business is open to candidates from a range of technical backgrounds. While BMS experience would be advantageous, it is not essential. The key requirement is strong engineering knowledge, an understanding of technical drawings, and the ability to recognise and assess components, equipment, and systems within a building services environment.This could suit an experienced Estimator looking to develop further within a specialist engineering business, or a technically strong engineer with some commercial exposure who is ready to move into estimating.Over time, there is the opportunity for the successful candidate to take on increased responsibility and develop into a more senior estimating or management position as the function continues to grow.The business primarily works with Trend and Tridium BMS platforms, so experience with BMS controls, HVAC systems, building services, electrical controls, or automation would be highly advantageous. However, a strong technical understanding and willingness to learn are equally important.This role will predominantly be office-based at LS12, with some flexibility for occasional home working.Key ResponsibilitiesReview customer enquiries, specifications, drawings, and technical documentation to understand project requirements Prepare accurate quotations and tender submissions based on technical information and project requirements Interpret M&E, mechanical, electrical, controls, and building services drawings Assess equipment, materials, labour requirements, and subcontractor costs to support accurate pricing Liaise with suppliers and internal engineering teams to gather technical and commercial information Support technical discussions with customers and stakeholders throughout the tender process Work closely with the Business Development Director and engineering teams to ensure commercially and technically suitable solutions are provided Assist with sales handovers to the delivery team following successful project awards Maintain accurate records of quotations, costs, and tender information Support continuous improvement of estimating processes and internal procedures Develop knowledge of ISO9001 quality procedures and company standards Build knowledge of BMS systems, controls, and company-specific solutionsWhat Were Looking ForPrevious experience within estimating, M&E, MEP, mechanical building services, controls, BMS, HVAC, or a related engineering environment Strong technical understanding of engineering systems and how they operate Ability to interpret technical drawings, specifications, and project documentation Understanding of components and equipment used within building services, controls, or engineering environments Good analytical skills with strong attention to detail Ability to produce accurate quotations and assess technical requirements Confident communication skills with the ability to liaise with customers, suppliers, and internal teams Organised approach with the ability to manage multiple projects and deadlines A proactive attitude with the ability to develop knowledge and take on increased responsibilityPrevious estimating experience is preferred, but candidates from strong technical engineering backgrounds will also be considered.Ideal Backgrounds Could Include:Estimator within M&E, MEP, HVAC, building services, or controls BMS Engineer looking to move into a commercial estimating role M&E Design Engineer Building Services Engineer Electrical Engineer with controls or panel experience Controls Engineer Automation Engineer Process Engineer Technical Engineer within HVAC, industrial controls, or related sectors Applications Engineer with strong technical knowledgeWhats In It For You£40,000£50,000 salary depending on experience 25 days holiday + Bank Holidays (plus Christmas shutdown) Private medical cover Opportunity to develop into a senior estimating or management position Join a growing business at an exciting stage of expansion Work with technically challenging BMS and controls projects across multiple sectors Develop your career within a specialist engineering environment Exposure to projects ranging from £10k£500k Opportunity to play a key role in the continued growth of the estimating function Flexibility with occasional home working (non-contractual)Whats next? Its easy! Click APPLY now! We cant wait to hear from you!TPBN1_UKTJ

This is a chance to build the people foundations of a growing business rather than simply maintain what's already there. As HR Manager, you'll become the standalone people lead, working directly with senior leadership to create stronger processes, develop management capability and build an approach that can scale with the business. You'll have genuine autonomy across both strategic and operational priorities. From strengthening employee relations and recruitment to developing policies, improving controls and supporting organisational change, you'll have the opportunity to shape how the business manages and supports its people as it grows. What’s in it for you £35,000 - £45,000 per annum, depending on experience. Part-time working with flexibility across three full days or five shorter days. The autonomy to shape and develop people processes from the ground up. Direct exposure to the Managing Director and senior leadership team. A broad remit combining hands-on operational work with longer-term strategy. The opportunity to improve management capability and build scalable solutions for a growing business. Your responsibilities as HR Manager Lead employee relations matters including absence, performance, disciplinary and grievance processes while supporting managers through each stage. Develop and maintain policies, procedures, contracts and employee documentation, ensuring compliance with employment legislation and GDPR requirements. Coordinate payroll inputs and manage key employee lifecycle processes including onboarding, induction, probation and offboarding. Support recruitment across warehouse, logistics, customer service and sales functions, improving processes from advertising and shortlisting through to interviews and candidate communication. Coach managers on people matters, strengthening management capability and creating greater consistency across the business. Drive improvements across engagement, wellbeing, retention, workforce planning and organisational change as the business continues to grow. What we’re looking for in a HR Manager CIPD Level 5 qualification. Strong employee relations knowledge with a good understanding of UK employment law and best practice. Knowledge of payroll processes, people administration and employee documentation. Experience supporting managers across a broad range of employee matters and working with senior stakeholders. Experience developing or implementing people policies, processes or systems; exposure to a growing SME, warehousing, logistics, distribution or another operational environment would be advantageous. Working hours: Part-time – ideally three days per week or five shorter days. Exact hours to be agreed. Ready to take ownership of the people function and build processes that can support a growing business? Apply today for the HR Manager position! Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.\n \n \nSince launching, we’ve grown from startup to global scale, reaching double-unicorn status and building a presence across multiple countries, with even more growth ahead. We now serve hundreds of thousands of SMEs, pay millions of employees, and support a growing pool of job seekers finding their next role through our platform.\n \n The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.\n \n \n\n • We are Mission First - Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?\n, • We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy\n, • We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale\n, • We Live by Our Values - we role model our values at all times\n, • We Expect High Performance - we set a high standard and we’re not satisfied with being average \nThis role As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution of our UK Customer Success function. You will lead our regional team to protect and expand our customer portfolio while shifting our operational focus from reactive support to proactive, commercially-driven revenue growth.\n \n \nYour key focus areas will be\n \n \n\n • Own the revenue trajectory of your book You will carry a Net Revenue Retention (NRR) quota across a portfolio of SMB accounts, accountable for both preventing churn and growing ARR through expansion. This is not a relationship-management role — you are expected to retain, grow, and be measured on the commercial outcome of every account you manage.\n, • Turn adoption into advocacy You will drive measurable product embedding across your portfolio — moving customers from go-live to active across the Employment Hero Platform — and convert the highest-performing accounts into referenceable advocates, case studies, and referral sources. Advocacy is a commercial output, not a nice-to-have.\n, • Intervene before customers tell you there's a problem You will work from a live health score across your book, identifying risk signals before they become churn conversations. You will own the save motion end-to-end — diagnosing root cause, designing the intervention, and closing the recovery — with pre-approved commercial authority to act without escalation.\n, • Raise the bar for how we do CS You will be expected to contribute to the playbook, not just execute it — flagging what is not working, proposing improvements, and helping build the model as we scale. The best CSMs here will leave fingerprints on how the function operates, not just on their own book.\n, • Marketing & Product You will need to align with our Marketing & Product teams both local & global to surface opportunities via Product Marketing and to provide insights to our Product teams that represent requests from our highest value customers. \nThis will include \n\n • Directly leading, coaching, and developing the UK CS (including Customer Success Managers, Partner Success Specialists, Hiring Support Specialists and Customer Growth consultants), establishing a high-performance, output-focused culture.\n, • Designing, implementing, and executing proactive account development plans, QBR cadences, and robust risk-reporting playbooks that separate ‘Risk of Churn’ from ‘Actual Churn’.\n, • Identifying and acting on commercial whitespace across our SME customer base, maximizing the monetization of new product features and modular updates.\n, • Partnering with UK Sales, Marketing, Onboarding, Product and Support teams to build a seamless customer journey and capture high-growth regional opportunities.\n, • Working closely with UK Enablement to identify team product capability gaps and quickly execute training on rapid product updates.\n, • Managing team performance objectively and independently to ensure absolute alignment with our high-performance culture and strategic direction. \nWho you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring\n \n \n\n • Proven people-leadership experience managing a Customer Success or Account Management team within B2B SaaS (HR, Payroll, recruitment Tech is an advantage)\n, • Demonstrated track record running a team with quota-bearing expansion targets, owning commercial metrics such as NRR and NPS\n, • Experience leading a team through strategic change management, transforming support or CX functions into commercial account management units.\n, • Strong analytical capability and commercial acumen—comfortable using data and risk-reporting frameworks to understand portfolio health.\n, • Fast learning agility with the ability to rapidly understand a complex, frequently updated SaaS product.\n, • You will have great interpersonal skills as well as a strong bias towards excellent client service coupled with business outcomes. \nWhat we can offer At Employment Hero, we don’t just talk about a better way to work. We live it.\n \n Joining Employment Hero Means You’ll \n\n • Competitive Compensation: A highly competitive base salary and a rewarding, performance-based commission structure tied to regional retention and expansion metrics.\n, • Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.\n, • Be trusted to own your work, make decisions, and have a real impact from day one.\n, • Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.\n, • Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.\n, • Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.\n, • Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.\n, • Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali and Dubai, and can’t wait to meet in the Gold Coast, Australia, for our upcoming gathering. \nPrivacy and AI Notices We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

\n Job Overview:\n The Senior Director, Commercial and Marketing Technology Platforms plays a pivotal role in shaping and delivering Fortrea’s commercial and marketing technology ecosystem. This leader is responsible for the strategy, management, and continuous evolution of platforms that enable business development, customer engagement, proposal management, pricing, sales analytics and marketing operations across the enterprise. The Senior Director is also accountable for building and leading a high-performing organization of product managers, platform leaders, engineers, and technology professionals supporting Fortrea's commercial and marketing technology ecosystem. Through effective leadership, talent development, succession planning, and organizational design, this role ensures the team possesses the capabilities, capacity, and engagement necessary to deliver business value, drive innovation, and support Fortrea's long-term growth objectives. This executive partners closely with commercial and marketing business leaders to translate business needs into scalable, reliable technology solutions — enabling growth, operational efficiency, and data-driven decision-making. The role drives platform excellence across CRM, marketing automation, digital content management, analytics, and related commercial systems, positioning Fortrea for continued competitive advantage in the global CRO marketplace. Summary of Responsibilities:\n \n • Support the VP of Enterprise, Commercial, Quality Strategy and Technology Platforms in defining the strategy, vision, and multi-year roadmap for commercial and marketing technology platforms\n, • Develop and maintain strong strategic relationships with Commercial and Marketing business leaders, serving as the primary IT liaison for platform needs and priorities\n, • Lead the end-to-end lifecycle management of commercial and marketing technology platforms, including CRM, marketing automation, proposal management, and digital engagement tools\n, • Drive consistent adoption of product management methodologies and agile ways of working across the commercial technology product teams\n, • Oversee demand management and capacity planning for commercial platform projects and product teams, ensuring alignment with business priorities and technical requirements\n, • Develop, manage, and monitor annual budgets for commercial technology platform projects and operations, driving fiscal discipline through regular budget versus actual analysis and recommending corrective actions where needed\n, • Oversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoring\n, • Lead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environments\n, • Champion data quality, governance, and analytics capabilities within commercial and marketing platforms to support business intelligence and strategic decision-making\n, • Drive continuous improvement initiatives to optimize commercial and marketing processes through technology, including automation and digital-first approaches\n, • Lead, develop, and inspire a high-performing organization of technology professionals, establishing a culture of accountability, continuous learning, innovation, and business partnership.\n, • Drive talent development, leadership coaching, succession planning, performance management, and employee engagement initiatives that strengthen organizational capability and support long-term business objectives.\n, • Stay current on emerging commercial and marketing technology trends, evaluating new tools and capabilities that could advance Fortrea’s competitive positioning and operational effectiveness.\n, • Provide strategic and operational leadership for managers, product leaders, technology professionals, and cross-functional teams supporting Fortrea's commercial and marketing technology platforms.\n, • Establish clear performance expectations, development objectives, accountability measures, and success metrics aligned with organizational priorities and business outcomes.\n, • Lead workforce planning, organizational design, and resource strategy activities to ensure the organization maintains the capabilities, capacity, and expertise required to support current and future business needs.\n Qualifications (Minimum Required):\n Bachelor’s degree in Information Technology, Computer Science, Business, or a related field required. Fortrea may consider relevant and equivalent experience in lieu of educational requirements. Experience (Minimum Required):\n \n • Minimum of 10 years in IT management, with at least 5 years in a strategic leadership role overseeing commercial or enterprise technology platforms\n, • Demonstrated experience managing CRM platforms (e.g., Salesforce, Microsoft Dynamics) and marketing technology ecosystems (e.g., marketing automation, digital content management, analytics)\n, • Proven ability to develop and execute technology strategies aligned with commercial and marketing business objectives, especially within a product-centric environment\n, • Demonstrated experience in budgeting, financial forecasting, variance analysis, and vendor management for enterprise technology platforms\n, • Strong understanding of commercial business processes, including business development, proposal management, customer relationship management, and marketing operations\n Preferred Qualifications Include:\n \n, • Experience leading platform integration efforts across CRM, ERP, data warehouse, and marketing systems in a complex enterprise environment\n, • Exceptional verbal and written communication abilities to liaise with senior business stakeholders, present technology roadmaps, and guide cross-functional teams\n, • Proven ability to influence and engage with senior executives, fostering strong relationships and aligning cross-functional teams to common goals\n, • Demonstrated success in leading agile product teams, applying product management methodologies to drive iterative delivery and continuous improvement\n, • Familiarity with data governance, reporting, and analytics capabilities within commercial technology environments and a commitment to data-driven decision-making\n, • Demonstrated expertise in identifying potential risks in technology platform initiatives and implementing effective strategies to mitigate them\n, • Strong operational and management skills with a track record of consistently meeting project deadlines, budgets, and delivering measurable business results\n, • High energy, innovative thinker with a strong understanding of digital transformation and the evolving commercial and marketing technology landscape\n Physical Demands / Work Environment:\n Office/Home-Based: Work Environment: Work is performed in an office environment with exposure to electrical office equipment. Occasional drives to site locations with occasional travel both domestic and international. Physical Requirements: Frequently stationary for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasional crouching, stooping, with frequent bending and twisting of upper body and neck. Ability to access and use a variety of computer software developed both in-house and off-the-shelf. Light to moderate lifting and carrying, or moving of objects, including luggage and laptop computer with a maximum lift of 15-20 lbs. Regular and consistent attendance. Varied hours may be required. \n Learn more about our EEO & Accommodations request here. \n At Fortrea, we're all about turning the “impossible” into "I'm possible." Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence. Regardless of your role, we're all family, working together to achieve extraordinary results. At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day. \n #J-18808-Ljbffr

Role: Technical Support Team Manager \n Location: Aberford, Leeds, LS25 \n Hybrid: 3 days in the office \n Salary: £45,000 - £50,000 + Bonus + PMI + Pension \n \n As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years. \n \n OUR DREAM \n We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream. \n \n OUR PEOPLE & WAYS OF WORKING \n At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. \n \n THE ROLE IN SHORT \n The Tech Support Team Manager within MICHELIN Connected Fleet leads a team of Tech Support Agents, ensuring the day-to-day delivery of high-quality, technically excellent support to our customers. Acting as the bridge between front-line agents and the Head of Technical Support, this role owns team performance, coaching and development, workload management, and the quality of every resolution - translating department strategy into consistent, right first-time execution on the ground. You will be the escalation point for complex technical issues, a mentor for the team's growth, and a driver of continuous improvement, all while ensuring customers - from van driver to company director - receive a great experience, measured through NPS. \n \n WHAT WILL I BE DOING: \n \n Leadership & Team Management: \n\n • Day-to-day management: Lead, coach and motivate a team of Tech Support Agents, running regular 1:1s, team meetings and performance reviews\n, • Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels\n, • Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team\n, • Recognition & engagement: Foster a positive, high-performing team culture, recognising achievements and addressing performance concerns promptly and fairly\n\n \n Technical Oversight: \n\n • Escalation point: Act as the first point of escalation for complex or sensitive technical issues, providing hands-on support and guidance to agents\n, • Quality of resolution: Review case quality and right first-time outcomes, coaching agents to improve technical accuracy and customer communication\n, • Knowledge maintenance: Keep the team's technical knowledge current on MCF's solutions, working closely with Product, Technical Support Level 2, Engineering and Enablers on recurring or emerging issues\n\n \n Operational Excellence: \n\n • SLA management: Monitor team performance against SLAs and KPIs, taking corrective action where targets are at risk\n, • Reporting: Provide regular reporting and insight to the Head of Technical Support on team performance, case trends and risks\n, • Systems & compliance: Ensure the team maintains accurate, timely updates in internal systems and adheres to documented processes\n\n \n Continuous Improvement: \n\n • Trend analysis: Identify recurring issues and feed insights into process, product and knowledge base improvements\n, • Process adherence: Work with the Process & Quality team to refine SOPs and ensure the team's consistent application of them\n, • Knowledge base: Contribute to and maintain a best-in-class, interactive knowledge base for the team\n\n \n Stakeholder Collaboration: \n\n • Head of Technical Support: Partner closely to translate department strategy into team objectives and daily execution\n, • Service Planning: Work with Service Planning to ensure workload is prioritised by segment and routing is effective\n, • Cross-functional teams: Liaise with Sales, Product and Engineering/Enablers to ensure the team is briefed on new products, processes and issues\n\n \n TO BE SUCCESSFUL YOU WILL LIKELY HAVE: \n \n\n • 3-5 years' leadership experience in a technical support or customer service environment, including leading, supervising and mentoring high performing teams\n, • Strong technical understanding of fleet management/telematics solutions, or a comparable technical product\n, • A track record of coaching individuals to improve performance and technical capability\n, • Strong customer orientation with an ability to manage escalations and difficult situations calmly and effectively\n, • Experience monitoring and reporting against SLAs and KPIs\n, • Strong relationship skills to relate with stakeholders and achieve win-win ways of working\n, • Able to communicate written and verbally with internal and external customers\n, • Able to take initiative to keep own skills up to date and to maintain awareness of current technology developments\n, • Adaptive to different cultures and realities, adjusting processes as needed\n, • High level of awareness, both self and business, to ensure all facets of a project is being taken into consideration\n, • Strong influencing skills\n, • Highly results orientated, with the ability to understand customer needs, manage customer expectations and diffuse difficult situations\n\n \n Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.

\n At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. \n As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Legal & Compliance\n Job Sub Function: Law Business Partners \n Job Category: People Leader \n All Job Posting Locations: Leeds, West Yorkshire, United Kingdom Job Description\n DePuy Synthes is recruiting for a Director, UK/Ireland and Nordics, located in Leeds, United Kingdom. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. The Director, UK/Ireland and Nordics serves as the senior legal advisor for DePuy Synthes across UK/Ireland and Nordics region. This role provides legal and operational counsel to senior business leaders, enabling compliant growth, risk-informed decision-making, and sound commercial execution within a highly regulated medical devices environment. This role partners closely with commercial, supply chain, regulatory, and government affairs teams, and plays a critical role in managing risk, supporting complex transactions, and shaping ethical business practices in a highly regulated environment. The position acts as a trusted partner to UK/Ireland and Nordics leadership and collaborates with Privacy, Health Care Compliance and other functions. Key Responsibilities\n \n • Serve as the primary legal advisor for DePuy Synthes in UK/Ireland and Nordics regions, advising senior business and functional leaders on legal and compliance matters.\n, • Provide legal guidance on healthcare compliance, regulatory matters, advertising and promotion, product liability, legal disputes, and interactions with healthcare professionals and institutions.\n, • Draft, review, and negotiate a broad range of commercial agreements, including distributor, customer, government, consulting and strategic alliance contracts.\n, • Identify, assess, and manage legal and compliance risks, developing practical mitigation strategies aligned with business objectives.\n, • Partner closely with regional Health Care Compliance and Privacy teams to ensure alignment with company policies and standards.\n, • Support investigations, disputes, regulatory inquiries and litigation matters in coordination with in‑house and external counsel and manage legal spend.\n, • Monitor changes in local and regional laws affecting the medical devices industry in UK/Ireland and Nordics regions, proactively advising the business on implications.\n, • Support ethics, compliance training initiatives, and promote a strong culture of integrity across the region.\n, • Champion the transformation of legal service delivery through the effective use of AI, automation, digital platforms, and emerging technologies.\n, • Reimagine legal workflows and operating models to deliver legal services more efficiently to drive greater business value.\n Qualifications\n \n, • Education: Bachelor’s degree in Law (LLB or equivalent) required\n, • Qualified solicitor/barrister (UK or Ireland) required\n, • Advanced legal or business degree (LLM, MBA) preferred\n Experience and Skills\n \n, • Required: Candidates should have significant post‑qualification experience (typically in the region of 10-12 years, though candidates with less experience who can demonstrate the requisite level of expertise are also encouraged to apply).\n, • Senior in‑house or equivalent experience advising regulated industries.\n, • Strong knowledge of UK/Ireland and Nordics regions healthcare, regulatory, and commercial law.\n, • Strong negotiation, drafting and contract interpretation skills.\n, • Demonstrated ability to provide clear, commercially grounded and pragmatic legal advice to senior business leaders and cross‑functional teams.\n, • Experience managing complex commercial contracts, legal risk mitigation, and external counsel.\n, • Demonstrated ability to lead strategic initiatives and drive organizational outcomes.\n, • Strong business acumen, judgment and integrity, with the adaptability to operate effectively in a complex, fast‑evolving global organization, including comfort working through ambiguity and a demonstrated willingness to engage with innovative solutions, technology, and new ways of working and ability to operate effectively in a complex global organization.\n Preferred\n \n, • Experience in healthcare, medical devices, or highly regulated industries\n, • Knowledge of compliance programs, corporate policies, and governance frameworks\n, • Experience working in multinational or global organizations\n, • Ability to influence external regulatory environments and industry discussions\n, • Track record of mentoring and developing legal talent\n, • Familiarity with cross-border legal operations and regional commercial strategies\n Other\n \n, • Language requirements – English (fluency required)\n, • Travel – Approximately 10–20% across the UK, Ireland, and occasionally internationally\n, • Certifications – Active legal practicing certificate (preferred/required depending on jurisdiction)\n, • Valid driver’s license may be required\n Required Skills\n \n, • Business Agility\n, • Business Alignment\n, • Commercial Laws\n, • Compliance Management\n, • Consulting\n, • Corporate Governance\n, • Developing Others\n, • Dispute Resolution\n, • Inclusive Leadership\n, • Industry Analysis\n, • Lawyering\n, • Leadership\n, • Leading Change\n, • Legal Services\n, • Negotiation\n, • Representing\n, • Strategic Thinking\n \n At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. \n #J-18808-Ljbffr

Job Overview:The Senior Director, Commercial and Marketing Technology Platforms plays a pivotal role in shaping and delivering Fortrea’s commercial and marketing technology ecosystem. This leader is responsible for the strategy, management, and continuous evolution of platforms that enable business development, customer engagement, proposal management, pricing, sales analytics and marketing operations across the enterprise.The Senior Director is also accountable for building and leading a high-performing organization of product managers, platform leaders, engineers, and technology professionals supporting Fortrea's commercial and marketing technology ecosystem. Through effective leadership, talent development, succession planning, and organizational design, this role ensures the team possesses the capabilities, capacity, and engagement necessary to deliver business value, drive innovation, and support Fortrea's long-term growth objectives.This executive partners closely with commercial and marketing business leaders to translate business needs into scalable, reliable technology solutions — enabling growth, operational efficiency, and data-driven decision-making. The role drives platform excellence across CRM, marketing automation, digital content management, analytics, and related commercial systems, positioning Fortrea for continued competitive advantage in the global CRO marketplace.Summary of Responsibilities:Support the VP of Enterprise, Commercial, Quality Strategy and Technology Platforms in defining the strategy, vision, and multi-year roadmap for commercial and marketing technology platformsDevelop and maintain strong strategic relationships with Commercial and Marketing business leaders, serving as the primary IT liaison for platform needs and prioritiesLead the end-to-end lifecycle management of commercial and marketing technology platforms, including CRM, marketing automation, proposal management, and digital engagement toolsDrive consistent adoption of product management methodologies and agile ways of working across the commercial technology product teamsOversee demand management and capacity planning for commercial platform projects and product teams, ensuring alignment with business priorities and technical requirementsDevelop, manage, and monitor annual budgets for commercial technology platform projects and operations, driving fiscal discipline through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data quality, governance, and analytics capabilities within commercial and marketing platforms to support business intelligence and strategic decision-makingDrive continuous improvement initiatives to optimize commercial and marketing processes through technology, including automation and digital-first approachesLead, develop, and inspire a high-performing organization of technology professionals, establishing a culture of accountability, continuous learning, innovation, and business partnership. Drive talent development, leadership coaching, succession planning, performance management, and employee engagement initiatives that strengthen organizational capability and support long-term business objectives.Stay current on emerging commercial and marketing technology trends, evaluating new tools and capabilities that could advance Fortrea’s competitive positioning and operational effectiveness.Provide strategic and operational leadership for managers, product leaders, technology professionals, and cross-functional teams supporting Fortrea's commercial and marketing technology platforms.Establish clear performance expectations, development objectives, accountability measures, and success metrics aligned with organizational priorities and business outcomes.Lead workforce planning, organizational design, and resource strategy activities to ensure the organization maintains the capabilities, capacity, and expertise required to support current and future business needs.Qualifications (Minimum Required):Bachelor’s degree in Information Technology, Computer Science, Business, or a related field requiredFortrea may consider relevant and equivalent experience in lieu of educational requirementsExperience (Minimum Required):Minimum of 10 years in IT management, with at least 5 years in a strategic leadership role overseeing commercial or enterprise technology platformsDemonstrated experience managing CRM platforms (e.g., Salesforce, Microsoft Dynamics) and marketing technology ecosystems (e.g., marketing automation, digital content management, analytics)Proven ability to develop and execute technology strategies aligned with commercial and marketing business objectives, especially within a product-centric environmentDemonstrated experience in budgeting, financial forecasting, variance analysis, and vendor management for enterprise technology platformsStrong understanding of commercial business processes, including business development, proposal management, customer relationship management, and marketing operationsPreferred Qualifications Include:Experience leading platform integration efforts across CRM, ERP, data warehouse, and marketing systems in a complex enterprise environmentExceptional verbal and written communication abilities to liaise with senior business stakeholders, present technology roadmaps, and guide cross-functional teamsProven ability to influence and engage with senior executives, fostering strong relationships and aligning cross-functional teams to common goalsDemonstrated success in leading agile product teams, applying product management methodologies to drive iterative delivery and continuous improvementFamiliarity with data governance, reporting, and analytics capabilities within commercial technology environments and a commitment to data-driven decision-makingDemonstrated expertise in identifying potential risks in technology platform initiatives and implementing effective strategies to mitigate themStrong operational and management skills with a track record of consistently meeting project deadlines, budgets, and delivering measurable business resultsHigh energy, innovative thinker with a strong understanding of digital transformation and the evolving commercial and marketing technology landscapePhysical Demands / Work Environment:Office/Home-Based:Work Environment:Work is performed in an office environment with exposure to electrical office equipment.Occasional drives to site locations with occasional travel both domestic and international.Physical Requirements:Frequently stationary for 6-8 hours per day.Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.Occasional crouching, stooping, with frequent bending and twisting of upper body and neck.Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Light to moderate lifting and carrying, or moving of objects, including luggage and laptop computer with a maximum lift of 15-20 lbs.Regular and consistent attendance.Varied hours may be required.Learn more about our EEO & Accommodations request here . #J-18808-Ljbffr

General Manager - HVAC £70,000–£90,000 Basic Salary + Executive Benefits Lead an Established Engineering Business into Its Next Chapter This is an outstanding opportunity to join a well-established engineering business that designs, manufactures and installs market-leading ventilation and extraction systems for industrial customers across the UK. Following many successful years leading the business, the current Managing Director is stepping back from the day-to-day operation, creating an exciting opportunity for an experienced General Manager to take full operational ownership and drive the next phase of growth. This isn't a corporate leadership role with multiple management layers. It's a hands-on position where you'll have real autonomy, close customer relationships and the ability to influence every part of the business. The Role Reporting to the owners, you'll assume responsibility for the day-to-day leadership of the business, overseeing manufacturing, workshop operations, installation, engineering, commercial performance and customer delivery. Working alongside the outgoing Managing Director during a structured handover, you'll quickly develop an in-depth understanding of the business before taking full responsibility for operational performance. Your responsibilities will include: • Leading the day-to-day operation of the business., • Managing workshop, manufacturing and installation teams., • Driving operational efficiency, quality and profitability., • Developing customer relationships and supporting commercial growth., • Overseeing project delivery from order through to installation., • Coaching and developing managers and employees., • Working with the owners to deliver the company's long-term strategic objectives., • Creating a culture of accountability, continuous improvement and excellent customer service. About You We're looking for an experienced General Manager or senior operational leader who has grown through an engineering or contracting environment and enjoys taking ownership of an entire business. You'll be commercially aware, technically credible and comfortable making decisions across operations, projects and people. Ideally you'll have experience within: • Industrial ventilation, • Dust extraction, • Fume extraction, • HVAC contracting, • Mechanical Building Services, • Local Exhaust Ventilation (LEV), • Industrial engineering projects Most importantly, you'll understand how to lead a workshop-based engineering business that manufactures and installs bespoke customer solutions. Why Join? This is a genuine opportunity to take over the operational leadership of a successful and respected engineering business. You'll inherit an experienced team, benefit from a structured handover with the outgoing Managing Director and have the autonomy to shape the future direction of the company. For the right individual, this is far more than a General Manager position—it's an opportunity to become the driving force behind an established business with an excellent reputation and significant opportunities for future growth. How to Apply Please submit your application online. Executive Recruit Scotland – We connect great executives with great companies. We recruit at all levels across engineering, technical and commercial leadership, including Workshop Manager, Operations Manager, General Manager, Managing Director and Board-level appointments. Every candidate is interviewed through a thorough pre-screening process to ensure the right long-term fit for both client and candidate. This vacancy is being advertised by Executive Recruit Scotland. The services offered by Executive Recruit Scotland are those of an employment agency.

Senior Accounts Manager | Leeds, LS11 | Full Time | £40,000 - £45,000 per annumOur client is a growing SME seeking an experienced Senior Accounts Manager to join its small but busy finance team. Working alongside an Accounts Assistant, you will play a key role in supporting the Directors and wider management team, ensuring the finance and commercial function operates efficiently within a fast-paced, high-volume environment.The RoleYou will take ownership of the day-to-day finance function, overseeing and performing all aspects of the accounts department from transactional accounting through to management accounts preparation. Responsibilities include purchase and sales ledger, nominal ledger, VAT, payroll, imports, sales invoicing, supplier payments, credit control and financial reporting.This is a hands-on role suited to an organised, detail-oriented finance professional who is experienced and confident working across the full finance and bookkeeping function while managing manual, multi-stage processes within a fast-paced SME environment.As a senior member of the management team, you will contribute beyond the finance function, playing an active role in the day-to-day running of the business. You will work closely with the Directors, providing commercial and operational input, supporting strategic decision-making and stepping in to support other managers and business functions when required. This role requires a proactive, adaptable leader who is committed to the continued success and growth of the business.Key ResponsibilitiesTake responsibility for the day-to-day running of the accounts department through to management accounts, ensuring all daily, weekly and monthly tasks are completed to schedule.Manage and process all transactional accounting activities within a high-volume, fast-paced sales environment.Process purchase ledger, sales ledger and nominal ledger activities.Manage and process customer credits, refunds and adjustments as part of the returns process, ensuring accuracy, appropriate approvals and effective resolution of complex customer account queries.Perform daily and monthly bank reconciliations.Prepare and submit VAT returns.Process monthly payroll, PAYE and pension submissions.Manage supplier payments and proactively manage and process customer credit control activities.Process and manage import transactions and foreign exchange activities.Make informed commercial decisions regarding customer accounts, credit limits and financial risk.Work closely with the sales team, providing timely and accurate customer financial information to support and busy sales department deliver excellent customer service.Manage a busy inbox and customer communications, providing prompt, professional and accurate responses to customer queries while delivering excellent customer service and maintaining strong customer relationships.Work with external accountants to provide accurate management accounts information and provide financial reporting and analysis to support the Directors.Oversee the administration of Sage HR, ensuring employee records, holiday entitlements, leave requests and related HR information are accurate, compliant and kept up to date.Support managers with day-to-day people administration and HR processes, ensuring consistency, accuracy and confidentiality.Work closely with the Directors to maintain strong financial control and provide full visibility of all financial matters, ensuring accurate information, analysis and supporting documentation are available to enable informed decisions and Director sign-off.Ensure financial and administrative processes are followed consistently, accurately and within agreed timescales.Build strong relationships across all departments, acting as a trusted member of the management team and supporting colleagues throughout the business.Step up to provide management support and cover for other managers during periods of absence, annual leave or increased business demand, ensuring continuity of operations.Contribute to the wider running and success of the business, supporting operational and commercial activities as required.Support and implement wider business projects and initiatives as required.RequirementsEssentialSignificant experience working within a fast-paced SME environment.Extensive experience using Sage 50 Accounts.Excellent understanding of all aspects of bookkeeping.Experience managing the full transactional accounting function within a high-volume environment.Strong working knowledge of VAT, payroll, PAYE, bank reconciliations and management accounts preparation.Experience and competency of processing import transactions and foreign exchange.Experience working with sales teams and making commercial decisions relating to customer accounts and credit management.Experience and confidence to work closely with business owners and senior managers.Proven ability to contribute as a senior member of an SME management team, supporting wider business operations beyond the finance function.Strong leadership, communication and interpersonal skills, with the confidence to influence, support and collaborate with colleagues at all levels.Excellent organisational skills with exceptional attention to detail.Strong analytical skills with the ability to understand the detail behind the numbers and ensure accuracy throughout the transaction lifecycle.Ability to multitask, prioritise effectively, work ahead of deadlines and manage multiple priorities.Trusted, approachable and dependable, with the ability to build strong working relationships across the business.Comfortable working with paperwork, supporting documentation and multi-stage finance processes.Able to work independently with minimal supervision, taking ownership and accountability for your workload.Flexible and adaptable, with a willingness to step into wider operational and management responsibilities when required.Experience working within an owner-managed SME of a similar size.What's In It For You?Bank holidays offBirthday holidayBonusHealthcareBuy holiday schemeFree on-site parkingWhat's next? It's easy! Click "APPLY" now! We can't wait to hear from you.Your data will be handled in line with GDPR.TPBN1_UKTJ

This is a chance to build the people foundations of a growing business rather than simply maintain what's already there. As HR Manager, you'll become the standalone people lead, working directly with senior leadership to create stronger processes, develop management capability and build an approach that can scale with the business. You'll have genuine autonomy across both strategic and operational priorities. From strengthening employee relations and recruitment to developing policies, improving controls and supporting organisational change, you'll have the opportunity to shape how the business manages and supports its people as it grows. What’s in it for you • £35,000 - £45,000 FTE per annum, depending on experience., • Part-time working with flexibility across three full days or five shorter days (min. 3 in the office)., • The autonomy to shape and develop people processes from the ground up., • Direct exposure to the Managing Director and senior leadership team., • A broad remit combining hands-on operational work with longer-term strategy., • The opportunity to improve management capability and build scalable solutions for a growing business. Your responsibilities as HR Manager • Lead employee relations matters including absence, performance, disciplinary and grievance processes while supporting managers through each stage., • Develop and maintain policies, procedures, contracts and employee documentation, ensuring compliance with employment legislation and GDPR requirements., • Coordinate payroll inputs and manage key employee lifecycle processes including onboarding, induction, probation and offboarding., • Support recruitment across warehouse, logistics, customer service and sales functions, improving processes from advertising and shortlisting through to interviews and candidate communication., • Coach managers on people matters, strengthening management capability and creating greater consistency across the business., • Drive improvements across engagement, wellbeing, retention, workforce planning and organisational change as the business continues to grow. What we’re looking for in a HR Manager • CIPD Level 5 qualification., • Strong employee relations knowledge with a good understanding of UK employment law and best practice., • Knowledge of payroll processes, people administration and employee documentation., • Experience supporting managers across a broad range of employee matters and working with senior stakeholders., • Experience developing or implementing people policies, processes or systems; exposure to a growing SME, warehousing, logistics, distribution or another operational environment would be advantageous. Working hours: Part-time – ideally three days per week or five shorter days. Exact hours to be agreed. Ready to take ownership of the people function and build processes that can support a growing business? Apply today for the HR Manager position!

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since launching, we’ve grown from startup to global scale, reaching double-unicorn status and building a presence across multiple countries, with even more growth ahead. We now serve hundreds of thousands of SMEs, pay millions of employees, and support a growing pool of job seekers finding their next role through our platform. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. • We are Mission First - Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?, • We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy, • We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale, • We Live by Our Values - we role model our values at all times, • We Expect High Performance - we set a high standard and we’re not satisfied with being average This role As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution of our UK Customer Success function. You will lead our regional team to protect and expand our customer portfolio while shifting our operational focus from reactive support to proactive, commercially-driven revenue growth. Your key focus areas will be • Own the revenue trajectory of your book You will carry a Net Revenue Retention (NRR) quota across a portfolio of SMB accounts, accountable for both preventing churn and growing ARR through expansion. This is not a relationship-management role — you are expected to retain, grow, and be measured on the commercial outcome of every account you manage., • Turn adoption into advocacy You will drive measurable product embedding across your portfolio — moving customers from go-live to active across the Employment Hero Platform — and convert the highest-performing accounts into referenceable advocates, case studies, and referral sources. Advocacy is a commercial output, not a nice-to-have., • Intervene before customers tell you there's a problem You will work from a live health score across your book, identifying risk signals before they become churn conversations. You will own the save motion end-to-end — diagnosing root cause, designing the intervention, and closing the recovery — with pre-approved commercial authority to act without escalation., • Raise the bar for how we do CS You will be expected to contribute to the playbook, not just execute it — flagging what is not working, proposing improvements, and helping build the model as we scale. The best CSMs here will leave fingerprints on how the function operates, not just on their own book., • Marketing & Product You will need to align with our Marketing & Product teams both local & global to surface opportunities via Product Marketing and to provide insights to our Product teams that represent requests from our highest value customers. This will include • Directly leading, coaching, and developing the UK CS (including Customer Success Managers, Partner Success Specialists, Hiring Support Specialists and Customer Growth consultants), establishing a high-performance, output-focused culture., • Designing, implementing, and executing proactive account development plans, QBR cadences, and robust risk-reporting playbooks that separate ‘Risk of Churn’ from ‘Actual Churn’., • Identifying and acting on commercial whitespace across our SME customer base, maximizing the monetization of new product features and modular updates., • Partnering with UK Sales, Marketing, Onboarding, Product and Support teams to build a seamless customer journey and capture high-growth regional opportunities., • Working closely with UK Enablement to identify team product capability gaps and quickly execute training on rapid product updates., • Managing team performance objectively and independently to ensure absolute alignment with our high-performance culture and strategic direction. Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring • Proven people-leadership experience managing a Customer Success or Account Management team within B2B SaaS (HR, Payroll, recruitment Tech is an advantage), • Demonstrated track record running a team with quota-bearing expansion targets, owning commercial metrics such as NRR and NPS, • Experience leading a team through strategic change management, transforming support or CX functions into commercial account management units., • Strong analytical capability and commercial acumen—comfortable using data and risk-reporting frameworks to understand portfolio health., • Fast learning agility with the ability to rapidly understand a complex, frequently updated SaaS product., • You will have great interpersonal skills as well as a strong bias towards excellent client service coupled with business outcomes. What we can offer At Employment Hero, we don’t just talk about a better way to work. We live it. Joining Employment Hero Means You’ll • Competitive Compensation: A highly competitive base salary and a rewarding, performance-based commission structure tied to regional retention and expansion metrics., • Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes., • Be trusted to own your work, make decisions, and have a real impact from day one., • Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise., • Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career., • Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create., • Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth., • Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali and Dubai, and can’t wait to meet in the Gold Coast, Australia, for our upcoming gathering. Privacy and AI Notices We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

Title : Employee Relations Specialist Location : Hybrid with twice weekly travel to Bradford Contract : Temp ongoing with strong possibility of permanent at a later date. Salary : £38,000 About the role BDS Recruitment are working with a leading national housing association to recruit. an experienced Employee Relations (ER) Advisor to join the HR team and help ensure a fair, consistent, and positive colleague experience across the organisation. You’ll provide expert, commercially focused advice on a range of ER matters — from disciplinary and grievance to absence and capability. Working closely with managers, you’ll ensure cases are handled effectively in line with employment law, best practice, and Anchor policies and behaviours, to an appropriate resolution. You’ll also help develop management capability through coaching, enabling leaders to handle ER issues confidently and proactively. About You You’ll be somebody experienced in providing support and guidance to all managers within the business, up to Heads of Business / Director level. You will be confident in managing a varied and complex ER caseload and have a sound understanding of UK employment law. Criteria: • Experience to confidently provide ER advice in a fast-paced environment • A Customer-focused mindset and high standards of service delivery • Strong influencing and problem-solving skills. • Excellent written and verbal communication, including report writing. • Experience supporting employment tribunal preparation. • CIPD qualification or equivalent work experience. Please apply now for immediate consideration

This is a chance to build the people foundations of a growing business rather than simply maintain what's already there. As HR Manager, you'll become the standalone people lead, working directly with senior leadership to create stronger processes, develop management capability and build an approach that can scale with the business. You'll have genuine autonomy across both strategic and operational priorities. From strengthening employee relations and recruitment to developing policies, improving controls and supporting organisational change, you'll have the opportunity to shape how the business manages and supports its people as it grows. What’s in it for you £35,000 - £45,000 per annum, depending on experience. Part-time working with flexibility across three full days or five shorter days. The autonomy to shape and develop people processes from the ground up. Direct exposure to the Managing Director and senior leadership team. A broad remit combining hands-on operational work with longer-term strategy. The opportunity to improve management capability and build scalable solutions for a growing business. Your responsibilities as HR Manager Lead employee relations matters including absence, performance, disciplinary and grievance processes while supporting managers through each stage. Develop and maintain policies, procedures, contracts and employee documentation, ensuring compliance with employment legislation and GDPR requirements. Coordinate payroll inputs and manage key employee lifecycle processes including onboarding, induction, probation and offboarding. Support recruitment across warehouse, logistics, customer service and sales functions, improving processes from advertising and shortlisting through to interviews and candidate communication. Coach managers on people matters, strengthening management capability and creating greater consistency across the business. Drive improvements across engagement, wellbeing, retention, workforce planning and organisational change as the business continues to grow. What we’re looking for in a HR Manager CIPD Level 5 qualification. Strong employee relations knowledge with a good understanding of UK employment law and best practice. Knowledge of payroll processes, people administration and employee documentation. Experience supporting managers across a broad range of employee matters and working with senior stakeholders. Experience developing or implementing people policies, processes or systems; exposure to a growing SME, warehousing, logistics, distribution or another operational environment would be advantageous. Working hours: Part-time – ideally three days per week or five shorter days. Exact hours to be agreed. Ready to take ownership of the people function and build processes that can support a growing business? Apply today for the HR Manager position! Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

Estimator - Leeds Based in the company's Leeds office and reporting directly to the Commercial Director, the Estimator will be responsible for preparing robust time and cost estimates for new work enquiries within an established medium-sized main contractor. The role will involve pricing a diverse range of opportunities, including high-value, long-term contracts and framework agreements, alongside one-off projects typically ranging from £100k to £5m. Projects span a variety of sectors, including schools, universities, healthcare, bespoke builds and warehouses. Key Responsibilities Work closely with Operational and Commercial teams to develop competitive and commercially robust proposals. Maintain accurate and detailed records of enquiry documentation, including site assessments, specifications and contract terms. Manage multiple tenders and enquiries simultaneously, ensuring all submissions are completed accurately and within required deadlines. Keep estimating, pipeline and reporting systems fully up to date. Analyse enquiries within established estimating and tendering frameworks, identifying commercial and delivery risks and developing appropriate mitigation strategies. Build and maintain strong relationships with existing clients while identifying opportunities to develop new business. Maintain a commercially focused and customer-led approach throughout the tender process. About You Previous experience working as an Estimator, Estimator/Quantity Surveyor or Tendering professional within the construction industry. Experience pricing long-term service contracts and framework agreements. Strong customer service and stakeholder management skills. Excellent commercial awareness with a strong understanding of cost efficiency and risk. Good IT skills, including a strong working knowledge of Microsoft Office. Knowledge and experience of JCT and NEC contract submissions. Strong organisational and project management skills, with the ability to manage competing deadlines. A collaborative team player who can work effectively across Operational, Commercial and other internal departments.For further information, please contact David at PPM Recruitment

Your new company An exciting opportunity for an experienced Customer Experience Manager, Customer Success Manager or Account Manager to join a growing business and take ownership of key customer relationships. This role reports directly to the Customer Experience Director and includes line management of 1 direct report. Your new role You'll be responsible for building stronger existing customer relationships, improving the customer experience, coordinating customer projects and working with internal teams to drive customer satisfaction, retention and business growth. What you'll need to succeed You will have: Proven experience managing customer relationships within a B2B environment A background in Customer Experience, Customer Success, Account Management, Customer Service or Relationship Management Experience using CRM systems to manage customer activity and drive improvements Strong communication and stakeholder management skills The ability to identify and resolve customer issues effectively Experience coordinating projects, schedules or service delivery activities Strong organisational and prioritisation skills Commercial awareness with the ability to identify opportunities for customer growth and retention Previous leadership or people management experience would be advantageous. Desirable Experience: Manufacturing, engineering, technical services or service-led industries Customer journey improvement or customer experience initiatives CRM implementation or process improvement project What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is a well-established and successful business specialising in flexible packaging solutions, supplying polypropylene, laminates and specialist films to customers across the UK. With a strong reputation for quality, technical expertise and customer service, the business has built long-standing customer relationships and continues to grow. Due to the planned retirement of the current Financial Director in January 2027, they are now seeking an experienced finance professional to join the business, with the potential to progress into the Director position within 12 months, subject to performance. Role Overview- Financial Controller Managing and overseeing the finance team, including two Financial Controllers, two Sales Ledger and two Purchase Ledger staff. Preparing monthly and annual management accounts and annual budgets. Managing VAT returns and financial compliance. Managing customer and supplier terms and conditions. Managing FX purchases and payments, with overseas suppliers paid in Euros and US Dollars. Maintaining strong customer and supplier relationships, including face-to-face client meetings and occasional buyer visits. Overseeing stock levels and supporting wider financial and commercial decision-making. Working towards taking increased responsibility for the business, with potential progression into a Director position within 12 months. Role Requirements - Financial Controller Previous experience as a Financial Controller or in a similar senior finance position. Experience managing and overseeing a finance team. Strong knowledge of management accounts, budgeting, VAT and financial reporting. Experience with foreign currency transactions and payments is advantageous. Experience using Sage accounting software. Knowledge of Radius EFI or a similar ERP system is advantageous. Commercially aware with strong communication and relationship-building skills. Confident dealing with customers, suppliers and clients face-to-face. Strong IT skills and a proactive, hands-on approach. Ideally located within a 30-minute commute of the factory. Salary & Benefits - Financial Controller Salary: £60,000. Year-end company and individual performance bonus. £50 cash birthday incentive. Working hours: 8:30am-5:00pm or 9:00am-5:30pm. 23 days' holiday + 8 Bank Holidays, rising to 25 days after 5 years. On-site parking. Predominantly office-based, with potential flexibility to work from home. Potential progression into a Director position within 12 months, subject to performance.Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

Area Manager Location - Remote/Field Based - Coverage of Leeds, Sheffield and the Midlands Salary - circa £80,000 Per Annum We are looking for an experienced Area Manager to take strategic ownership of a large geographical final-mile operation. Reporting directly to the Director of Delivery Operations, you will have full accountability for cost, service, quality and operational performance across your area. This is a senior leadership position requiring someone who can operate strategically while remaining close enough to the operation to drive standards, challenge performance and deliver meaningful improvement. The Role You will lead a large, complex final-mile operation, managing through a senior operational team and working closely with central support functions to deliver business objectives. Key Responsibilities Will Include: Developing and delivering strategic plans to improve operational performance. Taking full ownership of cost, service and quality across your geographical area. Leading and developing a diverse team of operational professionals, including Area Operations Managers, planners and regional management teams. Driving a culture of high performance, accountability, collaboration and continuous improvement. Overseeing parcel operations from the point of handover through to final delivery and returns. Analysing operational data and KPIs to identify trends, risks and opportunities for improvement. Identifying and implementing process optimisation and efficiency initiatives. Ensuring effective planning and coverage across the area. Working closely with operational development teams to implement change effectively. Maintaining high standards of quality, compliance and customer service. Building strong relationships with internal stakeholders, customers, colleagues and union representatives. Taking a proactive approach to competitor and industry insight, identifying best practice that can improve the wider operation. Owning and managing a significant operational budget, identifying cost-saving opportunities without compromising service. Identifying operational risks and implementing appropriate contingency plans. Ensuring all relevant regulatory, legal and compliance requirements are met. Coaching and developing senior managers and creating a high-performing leadership culture. About You We are looking for an experienced senior operations leader who has operated within a large, complex, geographically dispersed environment. You Will Ideally Have: Proven experience in senior operational or area management. Experience influencing the strategic direction of a business or significant operational area. Experience managing substantial budgets and delivering against demanding financial targets. Strong programme or change-management experience. Experience working within a combination of employed and self-employed operating models. Experience of working with unions and managing complex employee relations. A strong understanding of performance management, KPIs and continuous improvement. Excellent analytical and problem-solving skills. Strong commercial awareness and attention to detail. The confidence to constructively challenge senior stakeholders and influence at all levels. Excellent leadership, coaching and people-development skills. Strong stakeholder-management capabilities. Good working knowledge of Excel, Outlook and PowerPoint. A full UK driving licence. CPC would be advantageous. What We're Looking For: This is a senior role for someone who can look beyond day-to-day operations and genuinely take ownership of an entire area. You'll need to be commercially astute, operationally strong and comfortable managing significant budgets, large teams and complex stakeholder relationships. Most importantly, you'll be someone who leads from the front, understands the importance of being visible within the operation and has a track record of turning performance data into tangible improvement. The role is agile and will require regular travel to operational sites nationwide. If you're an experienced Logistics, Distribution or Operations leader looking for a senior opportunity with significant responsibility and influence, we'd be keen to hear from you. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age