Customer service director jobs in Milton KeynesCreate job alerts

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

Skip to content Spaces, 100 Avebury Boulevard, Milton Keynes, MK9 1FH Position: Control Engineer Reporting To: Network Director Working Days: Full Time – Monday-Friday. Participate in an on-call rota. Location: Home – some presence on site, office as required Salary: Competitive Date: Oct-Nov 2026 Eclipse Power Networks Ltd are an OFGEM licenced Electricity Independent Distribution Network Operator working within the UK energy industry. We design, own, operate and maintain extra high, high and low voltage electricity distribution network assets, providing power connections to residential, industrial, renewable and commercial customers across the UK. We care about our people and the talents and personality they bring. We are continuing to strengthen our talent, leadership, training, and recognition for people as they are the core of what we do and how we operate. We have an inclusive culture where people are rewarded and recognised for their inputs, innovation, and customer-centric solutions. We also have fun at work and want people to enjoy what they do and what they are helping to create. To continue to do this we need strong diverse thinking and having people from a range of backgrounds, careers, and expertise help us do this. This is a key role for managing our live assets that have been energised and adopted by Eclipse Power Networks. The role requires a strong emphasis on the technical, operational and safety requirements for connections at all voltage levels up to 132kV so electrical distribution knowledge is key. The role is part of a customer focussed team to control and operate the network within a 24/7/365 environment. • Safe and efficient control and operation of our operational networks., • Ensure all operations carried out on our network are done so in line with the Distribution Safety Rules and supporting procedures., • Reviewing and consent of switching schedules, Permit to Work, Sanction for Test and limitation of Access., • Monitor SCADA system and respond to alarms and abnormal conditions., • Dispatching Operations staff or O&M contracted services to attend to network fault., • Reviewing Risk Assessments and Method Statements associated with work being undertaken on our network/at our sites., • Provide Control Engineer support to our on-call incident managers as part of an out of hours rota structure., • Ownership of the Approval to Engergise process in line with the internal stage and gate project delivery process ensuring networks are safe to energise and come under Distribution Safety Rules., • Ensure key documents are maintained and kept up to date such as BCA’s, Site Responsibility Schedules and Operational Diagrams., • Maintain accurate records and logs of network activity, including abnormal conditions., • Liaise with upstream DNO/TO and downstream customers for cross boundary management activities, including implementation of RISSPs., • Communicate effectively with customers, service providers and local authorities., • Coordinate closely with the HSEQ team to ensure all direct and subcontract staff operate in a safe and controlled manner., • Provide coaching and mentoring to develop trainees throughout the business, • Take the lead role in adverse weather events ensuing the network, resources, personnel and internal administration staff are prepared for the event., • Monitor, maintain and report monthly KPIs relevant to Network Control activity., • Carry out SCADA commissioning (remote end) for newly constructed EHV networks., • Create, review and update policy and procedures associated to Network Control., • Report defects, faults and operational dispatch requirements into the EAM System. Essential: • Electrical Distribution, Transmission or Renewables background, • Appropriate engineering discipline qualification (Degree/HNC/HND), • Operational experience at AP or SAP level for HV/EHV networks, • Excellent Safety, Health, Environment appreciation and fully conversant with all Safe Systems of Work (SSOW) including DSR’s, to ensure the safe operation of the network, • Full UK Driving Licence, • Computer literacy with the ability to use Microsoft Office applications and tools., • Ability to prioritise work activity to deliver business and customer/client needs, • Excellent customer service skills, • Knowledge of the UK Distribution Code and Grid Code Desirable: • Project/programme/activity management including financial responsibility for delivery at time and cost, • Excellent Safety, Health, Environment appreciation and fully conversant with all Safe Systems of Work (SSOW) including DSR’s, to ensure the safe operation of the network, • Knowledge of legislation applicable to owning operating and maintaining distribution networks, • Team working including across the wider business, • Customer Service / Contractor liaison, • Mentoring others within the team for their continuing professional development Friendly experts : When it comes to technical knowledge and experience, customers couldn’t be in better hands. We’re friendly, approachable and always eager to help. Collaborative solution finders: We work closely with customers to find a solution that meets their needs in a way that’s compliant with standards. Confidently flexible: We know the rules for every DNO. And we also know just how flexible we can be to interpret them in ways that save both time and money. Naturally curious: In our book, there’s always a better way. We’re always curious to explore every avenue before we arrive at a clear solution. Relentlessly innovative: Looking for new ways to deal with challenges is part of our DNA. If a conventional route is the best option, we’re not afraid to say it. But if there’s a way to do something more quickly, more efficiently or more cost-effectively, we’ll find it. We strongly encourage applications from a variety of candidates – we believe that different experiences result in increased ideas, collaboration and success. #J-18808-Ljbffr

The Digital Strategy Consultant serves as a trusted advisor to enterprise customers, partnering with them to design and execute transformational SEO and GEO strategies that drive measurable business outcomes. This role leads structured discovery, develops multi-quarter strategic roadmaps, and guides customers in building scalable operating models that embed SEO and GEO into their broader digital marketing ecosystem. The Digital Strategy Consultant works cross-functionally with Sales, Customer Success, and Product to ensure strategic alignment, accelerate time-to-value, and support long-term customer growth within the Enterprise segment. Tasks in the roleStrategic Advisory, Discovery & Roadmapping: Serve as a strategic advisor to enterprise customers by leading structured discovery engagements to assess SEO and GEO maturity, operating models, workflows, and organizational readiness. Conduct in-depth opportunity analysis and competitive benchmarking, synthesizing complex insights into executive-ready recommendations. Translate findings into phased, multi-quarter SEO and GEO roadmaps aligned to measurable business outcomes, clearly defining priorities, milestones, and success criteria. Governance, Adoption & Operating Model Transformation: Design scalable SEO and GEO governance frameworks and operating models that enable long-term adoption and cross-functional alignment. Establish scalable standards for workflows, accountability, reporting, and cross-functional collaboration across Marketing, Product, Engineering, and Content teams. Guide customers through change initiatives, stakeholder alignment, and rollout sequencing while diagnosing inefficiencies and recommending process optimizations that increase operational efficiency and reduce friction. Executive Facilitation & Program Leadership: Lead structured workshops, prioritization sessions, and executive briefings to define outcomes and align stakeholders throughout the customer lifecycle, ensuring strategic alignment and long-term value realization.. Track performance against milestones and KPIs, proactively identify risks and implementation blockers, and recommend course corrections as business priorities evolve. Lifecycle Strategy & Growth Alignment: Partner closely with Sales, Customer Success Managers, and Product teams to ensure strategic continuity throughout the customer lifecycle. Identify opportunities for expanded engagement and deeper alignment between customer goals and Semrush capabilities. Act as the voice of the customer by surfacing insights, risks, and product enhancement opportunities that support enterprise digital transformation. Internal Strategy & Methodology Contribution: Contribute to the evolution of internal playbooks, consulting frameworks, and delivery methodologies that increase leverage and consistency across Strategic Services. Share patterns, insights, and best practices to continuously elevate enterprise strategy delivery. 8+ years of experience in digital strategy, SEO and GEO consulting, change management, enterprise advisory, or related roles within SaaS or MarTech environments Proven experience leading structured discovery engagements and translating insights into actionable, executive-level strategic roadmaps Demonstrated ability to design scalable operating models, governance frameworks, and cross-functional workflows Experience influencing senior stakeholders and driving strategic alignment at the Director and VP level. Strong expertise in SEO and GEO strategy, competitive analysis, and performance measurement with the ability to clearly connect strategic initiatives to commercial outcomes. Exceptional facilitation, stakeholder-management, and executive communication skills Ability to identify risks early, manage ambiguity, and re-prioritize initiatives in dynamic enterprise environments Experience working cross-functionally with Marketing, Product, Engineering, and Executive stakeholders Comfortable managing multiple strategic engagements simultaneously while maintaining high-quality outcomes Not required, but a plus Experience with enterprise-level SEO and GEO and digital marketing platforms such as Semrush, BrightEdge, Conductor, Botify, SimilarWeb, or others Familiarity with AI-driven search trends, content strategy frameworks, and advanced analytics integrations Background in digital marketing consultancy or professional services environments Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users-from scaling startups to Fortune 500 companies. Some highlights of our success: $470M+ Annual Recurring Revenue with AI products surpassing $38M+ Dollar-based net revenue retention of 104%, as of December 31, 2025 Large deals growing 74% YoY Semrush named a Leader in The Forrester Wave : Search Engine Optimization Solutions, Q3 2025 Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others Shared ambition makes a bigger impact. That's why at Semrush, progress is a partnership: You push us forward, we push you further-and we all move as one. Are you ready to be part of this journey? The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization A team spread across 40+ locations around the globe Offline and online bootcamps as part of our onboarding process President's club-an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVue Uncapped commissions Semrush Consulting Services is a team of digital strategy consultants, technical experts, and engagement managers who partner with enterprise customers to accelerate platform adoption and unlock measurable value across SEO and GEO, content strategy, competitive intelligence, and broader digital marketing ecosystems. We deliver high-impact onboarding, advisory, implementation, and enablement services across the customer lifecycle. Our team works alongside some of the world's most sophisticated marketing organizations to design scalable operating models, optimize workflows, and build sustainable digital growth systems that drive long-term business impact., A little more about the company Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. About our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don't just lead the market-we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us! The annual Total Cash Compensation range for this position is $131,000 to $190,000. Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements. Compensation ranges for this role outside of the United States may differ and will be determined based on local market benchmarks, compensation practices, and applicable regulations. • Strong product-market fit recognized by RepVue, • High earning potential with clear quota attainment visibility, • Life insurance, • Low cost medical, dental, and vision plans, • Accidental death and dismemberment (AD&D) insurance, • Dependent Care Savings Accounts and Flexible Spending Accounts, • Health Savings Account, • Short-term and long-term Disability, • Employee Assistance Program, • Employee Resource Groups, • Paid parental leave, • Relief Fund, • Travel coverage #J-18808-Ljbffr

It's more than a jobAs part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade. It's more than a jobAs part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade. This is an exceptional opportunity to lead business development within a highly specialised and complex supply chain sector, shaping growth strategies that deliver measurable commercial success. Partnering with the Business Unit Director, you will drive the development and execution of forward-thinking business development and marketing initiatives designed to win new business, expand strategic customer partnerships, and enhance the company's market presence. You will be instrumental in identifying new opportunities, fostering lasting client relationships, and promoting cross functional collaboration to maximise cross-selling opportunities across the business. For an ambitious and commercially driven professional, this role offers the chance to make a real impact, influence strategic direction, and build a highly successful career within a dynamic and growth-oriented organisation. • Demonstrated success in contract logistics sales, with a proven ability to win and grow business within the sector., • Strong supply chain expertise, with a clear understanding of stakeholder roles and decision-making processes., • Customer-centric approach, able to identify client needs and translate them into tailored solutions., • Well-networked within the industry, with insight into key decision-makers and influencers., • Skilled collaborator, capable of leading cross-functional teams to deliver compelling customer solutions., • Confident engaging at board level, delivering impactful presentations and persuasive business proposals., • Exceptional relationship building and negotiation skills, with the ability to influence stakeholders at all levels., • Excellent communicator, both written and verbal, with the ability to convey ideas clearly and confidently., • Highly organised and results driven, with a proven ability to manage competing priorities effectively., • Adaptable and resilient, thriving in a fast paced and evolving business environment. Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you'll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service. You'll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally. As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forces friendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers. Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted. Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. #J-18808-Ljbffr

Salesforce Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

ServiceNow Software Engineer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

An exciting new HR Manager opportunity at DX! This is an office based position All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: Reporting to the HR Director this role will lead and coach the HR Services team to develop and deliver an efficient respected customer focused service. Delivering accurate timely administration and advice services that enable line managers and the HR team to deliver business objectives. Key responsibilities • Cultivate and maintain an ethos of exceptional service maximising HR's contribution to the business, enabling the Team and managers to fully deliver the business strategy and values., • Develop and motivate the team, enabling them to provide a first-class service for managers and colleagues., • Develop a deep understanding of customer needs and service requirements to be able to design and deliver effective, efficient, transparent processes., • Act on feedback from the wider business - your stakeholders, peers, colleagues and reporting lines - continually improving and simplifying HR processes and procedures., • Lead, motivate and develop your team ensuring they fulfil their potential., • Be accountable for leading and delivering HR/business focused projects for example; restructuring, TUPE, job evaluation, company-wide employee representative scheme., • Knowledge of Trade Unions, • Ensure all HR team processes interact seamlessly with all other departments including ER, Payroll & Benefits, L&D, Finance, Projects & Systems and Procurement Technology., • Ensure all internal governance processes are fit for purpose, developed and adhered to., • Maintain up to date knowledge of all relevant legislation, implementing new or changed policies and procedures to ensure that the company meets its legislative requirements., • Carry out any other reasonable requests which maybe required of this role. Knowledge, Skills and Experience • Be able to identify best practices and efficiencies and manage change successfully, • Excellent written and verbal communication skills., • Ability to manage and organise own and team's workloads effectively to meet deadlines., • Be commercially balanced between functional and business requirements., • Must be competent user of Microsoft office packages., • Flexible and adaptive to changing priorities., • Precise attention to detail and a strong level of accuracy., • Previous experience of managing a team within a HR function, ideally in a Shared Services environment., • Be CIPD qualified, • Be able to provide great Customer Service through building effective relationships across all functions., • Ability to work on own initiative whilst at the same time being an effective team member., • Experience of a fast paced office environment essential. Personal Specification • Confident, efficient and professional., • Tactful, diplomatic and at ease with people at all levels., • Tenacious and ready to challenge existing processes to ensure the best service is delivered., • Ability to assimilate large amounts of information and recognises the importance of accuracy and attention to detail., • Flexible and committed., • Passionate about delivering a consistent, respected, efficient HR operation, • Proactive, • Passionate about Self-Development and the development of others. Benefits: • Competitive Rates of Pay, • Company Funded Health Cash Plan, • Holidays: 25 days increasing with length of service + bank holidays, • Long Service Recognition scheme, • Enhanced Maternity & Paternity, • Enhanced Company Pension Scheme, • Life Assurance, • Private Medical Cover, • Employee Assistance programme including 24/7 Virtual GP, • DX Discounts Portal, • Excellent opportunities for career progression and more!! We look forward to hearing from you! JBRP1_UKTJ

CRM Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

We are looking for an experienced Senior Quants Analytics Manager to join our Corporate & Commercial Modelling Team within Treasury Risk & Analytics in Milton Keynes or London, working 32 hours per week. This is an opportunity to lead high profile model development initiatives spanning IRB, IFRS9, Stress Testing and Climate Risk, while working with senior stakeholders, regulators and industry leading quantitative professionals to shape the Bank's risk management strategy. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: The Corporate Modelling team has a diverse remit covering (but not limited to): • Developing corporate rating models used by the Corporate & Commercial business teams for credit decisions, portfolio management and risk assessment., • Developing scorecards for Business Banking customers., • Building IRB models used to calculate Regulatory and Economic Capital in line with Basel and CRR requirements., • Creating IFRS9 provision and expected credit loss models., • Developing stress testing and scenario analysis models used for risk management, capital planning and strategic decision making., • Developing climate risk models and portfolio analytics. The models we develop are of significant interest to regulators, while provision models are also subject to review by external auditors. In this role, you will work closely with model owners, users, validators, auditors and regulators throughout the model lifecycle, leading model discussions, explaining methodologies and addressing findings and recommendations. Our people are passionate about truly listening to our customers to make banking more simple, personal and fair. And change like that doesn't happen unless we all speak up with new ideas and challenge things that could be better. That's why we've built a culture of respect, where everyone supports each other to keep their promises and go above and beyond every day. As a Model Development Quantitative Analyst your main responsibilities will involve: As a Senior Quants Analytics Manager, you will lead the development of corporate credit risk models that support key business decisions, regulatory compliance and strategic risk management across the Bank. Your main responsibilities will include: • Leading the delivery of complex model development initiatives across areas including IRB, IFRS9, Stress Testing, Climate Risk and Capital Modelling, ensuring delivery to agreed timelines, quality standards and regulatory expectations., • Developing, enhancing and monitoring models throughout their lifecycle, including performance assessment, challenger model evaluation and ongoing model improvements., • Ensuring models are appropriately documented, reproducible, fit for purpose and compliant with internal standards and regulatory requirements., • Presenting model developments, key assumptions, model limitations and recommendations to governance forums and approval committees., • Managing and developing a team of quantitative managers and analysts, providing technical leadership, coaching and oversight to support high quality delivery., • Building great collaborative relationships with model owners, users, validators, implementation teams and senior stakeholders across the Bank, including Director level audiences., • Leading discussions with internal and external validators, auditors and regulators, responding to findings and supporting model governance and approval activities., • Identifying and resolving complex modelling, data quality and implementation challenges through innovative and pragmatic solutions., • Extensive experience in corporate or wholesale credit risk model development, validation or model risk management, including IRB rating systems, IFRS9 provisioning, stress testing, climate risk and capital models (Required), • Excellent quantitative and analytical skills, with experience applying statistical, econometric and machine learning techniques to solve complex modelling, data and business challenges (Required), • Advanced programming skills in SAS, Python, SQL or similar analytical tools (Required), • Demonstrated ability to identify, analyse and resolve complex modelling and data quality issues, applying sound judgement and innovative problem-solving approaches (Required)Great understanding of Basel, CRR, PRA, ECB and IFRS9 regulatory requirements and their application within model development and governance frameworks (Required), • Experience interpreting technical documentation and communicating complex quantitative concepts clearly through high quality reports, presentations and stakeholder engagement (Required), • Proven experience leading and developing high performing technical teams, including coaching, mentoring and delivery of complex model development programmes (Required), • Great interpersonal and influencing skills, with the ability to build trusted relationships with senior stakeholders across the Bank and external parties including regulators and auditors (Required), • Experience using AI enabled tools and large language models, such as ChatGPT, Microsoft Copilot or GitHub Copilot, to enhance analytical productivity, coding, testing and documentation would be advantageous (Preferred), • Degree level qualification in a quantitative discipline such as Mathematics, Statistics, Economics, Econometrics, Operational Research, Physics, Engineering, Data Science or a related field. A postgraduate qualification or PhD would be advantageous (Preferred) Santander ( ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally. Salary Range: £99,004.00 - £148,506.00 per annum (depending on experience) This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. • 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year, • £6,000 car allowance per year, • Company funded individual private medical insurance, • Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover., • Share in Santander's success by saving or investing in our share plans., • As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services, • Competitive rewards that reflect the real impact you make and the value you bring., • Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support., • Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support., • Time to give back through volunteering opportunities that let you make a difference in the communities we serve., • Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network. At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). Right to work in the UK • All candidates must have the right to work in the UK to commence employment with Santander. #J-18808-Ljbffr

As our Strategic National Account Manager, you will be leading a team of three Account Managers delivering against a strategic account valued at c£20m of revenue. You'll be a coach, a mentor and client facing. Splitting your time between head office and client meetings, you'll be a commercially driven individual with a proven track record in contract electronic manufacturing. BASIC SALARY: £65,000 - £75,000 BENEFITS: · Up to £10,000 - £15,000 Annual Bonus · Car Allowance £6,500 per annum · 25 Days Holiday · Company quarterly incentive plan c£2,600 per annum · 3 x Life Assurance · 5% Pension Contribution LOCATION: Office based (Milton Keynes) 50% of the time (plus client meetings / WFH) COMMUTABLE LOCATIONS: Northampton, Bedford, Cambridge, Luton, Huntingdon, Leighton Buzzard, Stevenage, St Neots JOB DESCRIPTION: Strategic National Account Manager - Contract Electronics This role is a strategic leadership role where you will be the driving force behind key relationships with one of the most respected names in UK defence sector - an organisation where precision, process, and performance matter. KEY RESPONSIBILITIES: Strategic National Account Manager - Contract Electronics As our Strategic National Account Manager, you will: · Lead, coach and inspire a team of 3 direct Account Managers, working closely with support teams to ensure client satisfaction. · Oversee and develop a major account worth c£20m, ensuring relationships are driven across all UK sites at senior stakeholder level. · Work cross-functionally with engineering, operations, and quality to deliver world-class outcomes. · Work closely with the Managing Director accurately reporting forecasts, budgets and performance. PERSON SPECIFICATION: Strategic National Account Manager – Contract Electronics To be successful in your application, you'll be a people leader, someone who takes pride in developing others, consistently managing the fine balance between customer satisfaction, profit and what's right. You'll need experience of: · Sub contract manufacturing, ideally in electronics, PCBA, and have · Managing a multi-million complex account · Cross functional people leadership driven by collaboration, development and partnerships Management. THE COMPANY: As an integrated partner to the major Aerospace / Defence players, we manufacturer key components for some of the most recognisable brands on the planet. With a global presence we pride ourselves on being a local business who values empathy best practice and world class service INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MH18503, Wallace Hind Selection JBRP1_UKTJ

Jira Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

Reporting to: New Business Sales Director Help organisations grow through technology. Grow your career with us. At Air IT Group, we help organisations get the most from technology. As the UK's leading Managed Service Provider, we combine expert people, innovative solutions and outstanding customer service to support businesses across the country. We're looking for a Business Development Manager to join our growing sales team and play a key role in driving our continued success. This is an exciting opportunity for someone who enjoys building relationships, creating opportunities and helping customers solve real business challenges. You'll be responsible for identifying and securing new business, developing a strong pipeline of opportunities and working closely with customers to understand how our managed IT, cyber security, cloud and data solutions can support their goals. If you're commercially minded, thrive on winning new business and enjoy building long-term relationships, we'd love to hear from you. As a Business Development Manager, you'll be at the forefront of our growth strategy, helping more organisations discover the value of partnering with Air IT Group. Your responsibilities will include: • Identifying, engaging and securing new clients through proactive prospecting, outreach campaigns and market research., • Building and managing a healthy pipeline of opportunities through self-generated leads and business development activity., • Developing relationships with key decision-makers and stakeholders across a range of organisations., • Representing Air IT Group professionally and confidently in customer meetings, networking events and sales conversations., • Creating lasting relationships built on trust, credibility and excellent customer service., • Understanding customer challenges and business objectives through meaningful conversations., • Acting as a trusted adviser, helping organisations identify the right technology solutions to support their growth., • Working closely with account managers and technical specialists to develop solutions that meet customer needs., • Preparing high-quality proposals and quotations that clearly communicate value, outcomes and return on investment., • Following up opportunities effectively and guiding prospects through the sales process from initial conversation to successful close., • Using your industry knowledge to advise customers on the most suitable products and services., • Staying up to date with technology trends, particularly within managed IT services, cloud and cyber security., • Helping strengthen Air IT Group's presence and reputation within the market. We're looking for someone who combines commercial drive with a genuine passion for helping customers succeed. • At least two years' experience in a sales role within the Managed Service Provider (MSP) sector., • Experience in roles such as Business Development Manager, Sales Executive, Area Sales Consultant or similar., • A strong track record of generating new business through outreach, prospecting and relationship building., • Excellent communication and presentation skills., • A customer-focused approach with the ability to build long‑term relationships., • Strong IT literacy and a good understanding of Microsoft Cloud technologies and solutions., • Experience using CRM platforms and sales tools effectively., • Professional certifications in sales methodologies, CRM software or IT disciplines such as cloud services or cyber security., • A full UK driving licence., • Ability to travel to client meetings within your regional area., • Availability to attend your local Air IT Group office at least two days per week., • Living within a reasonable commuting distance of your regional office., • A business-related degree., • Experience selling managed IT, cloud, cyber security or related technology services., • Knowledge of the SME market and the challenges organisations face when managing technology. We are a team that radiates strength and collaboration, constantly evolving in our next phase of evolution. A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this; we recognise offering job security, career progression, along with help and support are key to this growth, for employees and Air alike. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams put in day‑in day‑out. Joining Air IT means unlocking a world of perks and opportunities, including: • Virtual GP (24/7 access for you & family), • Employee Assistance Programme (EAP), • Group Life Assurance & Income Protection, • Celebration Day, • Annual Leave Purchase Scheme, • Enhanced Family Leave, • Cycle to Work & Technology Vouchers, • Discounts via Perks at Work, • Pension Scheme, • Social events, competitions & incentives, • Discount & Cashback Scheme, • Life Insurance, EAP & Virtual GP We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know. #J-18808-Ljbffr

This role will be working for Places Leisure part of Places for People. As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do. We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other. Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you. As our newly created Head of Operational Optimisation, you will lead the development of smarter, data-led ways of managing resources and operating costs across Places Leisure. You will improve labour planning, scheduling and forecasting, helping to ensure the right Colleagues and resources are in the right place at the right time to deliver operational and commercial goals. Working closely with operational leaders, Finance and central teams, you will identify efficiencies, reduce avoidable spend and develop practical plans that protect the Customer experience. You will also support refits, bids and growth opportunities by creating robust cost models and ensuring investment decisions are based on realistic resource and payback assumptions. Please note that this role involves frequent travel to our Leisure sites, typically 2 to 3 days per week. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities. JBRP1_UKTJ • Significant experience in labour planning, workforce management, operational performance, commercial finance, cost transformation or operational efficiency within a complex, multi-site organisation., • Demonstrable experience of forecasting operational demand and translating it into practical labour plans, hours and costs., • Experience analysing labour and non-labour P&L performance, identifying cost drivers and turning findings into measurable action plans., • Practical experience using DILO, time and motion studies or equivalent methods to assess operational activity, capacity and efficiency., • Advanced experience using Microsoft Excel and Power BI to build models, tools and reporting that support commercial and operational decision-making., • Ideally you will come from a leisure, retail or hospitality background. You will combine strong analytical ability with commercial awareness and an understanding of budgets, forecasts, payback and cost-to-serve measures. You can build practical models and reporting, explain complex information clearly and influence senior stakeholders, including at Director level. Comfortable working across Operations, Finance, Technology, Product, Customer Service and Business Development, you will be confident challenging assumptions and helping leaders take action. You will also be curious about new technology, external insight and simpler ways of working that can improve productivity and support growth. A DBS check is not required for this role. We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You\’ll receive: • Pension with matched contributions up to 7%, • Bonus scheme up to 15%, • Option to buy or sell days, • Car Allowance, • Healthcare cashback plan for everyday medical costs, with private GP and health support services available, • Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing, • Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases, • Ongoing training, professional qualifications, internal development programmes and career progression opportunities, • Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work, • Strong focus on inclusion, wellbeing and colleague engagement, • Free membership to Places Gyms, • Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence #J-18808-Ljbffr

Position: Internal Sales Manager Job ID: 97319/3 Location: Northampton Rate/Salary: £45,000 - £55,000 Basic Salary + OTE £80,000 Benefits: 25 days' annual leave increasing to 27 days after 3 years' service + Bank Holidays, buy/sell up to 3 days' holiday per year, group pension scheme, private medical insurance, life assurance, free financial advice, monthly free lunch day, regular team building and fundraising events. Type: Permanent, Full-Time HSB Technical Ltd is a specialist recruiter within the Fire & Security, Power & Propulsion & Shipbuilding Sectors – We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Internal Sales Manager Typically, this person will be an experienced Internal Sales professional with strong team leadership and sales management experience. The successful candidate will oversee the day-to-day operation of the Internal Sales department, manage team performance, support customer relationships and work closely with senior management to maximise sales opportunities and improve departmental processes. Duties and responsibilities of the Internal Sales Manager will be: • Oversee the day-to-day running and performance of the Internal Sales department., • Monitor departmental sales performance against daily budgets, targets and objectives., • Provide leadership, direction, coaching and support to the Internal Sales team., • Ensure customer quotations and sales opportunities are actively followed up and maximised., • Work closely with the Commercial Director and Sales Managers to manage account allocation and ensure workloads are distributed effectively., • Develop and maintain strong relationships with existing customers, supporting the team in delivering a high level of customer service., • Identify opportunities to improve sales performance, processes and departmental efficiencies., • Monitor and analyse sales performance, producing regular reports and statistics for management., • Ensure accurate and up-to-date information is maintained within the CRM system., • Promote effective use of CRM processes across the Internal Sales team., • Set clear objectives and expectations for team members and monitor individual and departmental performance., • Conduct regular one-to-one meetings, performance reviews and coaching sessions., • Identify training and development requirements and support the progression of team members., • Assist with the recruitment, induction and training of new Internal Sales staff., • Manage customer complaints and escalated issues where appropriate., • Work collaboratively with other departments and management to support the wider commercial objectives of the business. Qualifications and requirements for the Internal Sales Manager: • Substantial experience within an Internal Sales, Sales Management or similar commercial environment., • Previous experience managing, supervising or leading a sales team., • Proven experience managing sales performance against targets and objectives., • Strong customer relationship management and customer service skills., • Experience using Microsoft Dynamics or a similar CRM/ERP system., • Strong analytical skills with the ability to interpret sales data and produce management reports., • Excellent communication and interpersonal skills., • Strong coaching, mentoring and people management abilities., • Excellent organisational and planning skills, with the ability to manage competing priorities., • Strong problem-solving skills with a proactive approach to improving processes., • High level of accuracy and attention to detail., • Confident using Microsoft Office and CRM/business management systems., • Previous experience within the security, technology, distribution or related industry would be highly advantageous. Working Hours & Package: • Permanent, full-time position based in Northampton., • £45,000 - £55,000 basic salary depending on experience., • OTE of up to £80,000., • 25 days' annual leave, increasing to 27 days after 3 years' service, plus Bank Holidays., • Option to buy or sell up to 3 days' annual leave per year., • Group pension scheme, with employer contributions increasing after 3 years' service., • Private medical insurance upon successful completion of probation., • Life Assurance / Death in Service benefit upon successful completion of probation., • Access to free financial advice., • Monthly Free Lunch Day., • Regular team building, fundraising events and company activities. This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. JBRP1_UKTJ

Area Sales Manager (Mechanical Reliability) £50,000-£60,000 + Commission | OTE £60,000-£85,000 Southern England | Home-Based / Field-Based | Company Car + Full autonomy + Flexible Working approach Are you an Area Sales / Account Manager or similar from a Mechanical Engineering background looking to take ownership of an established customer portfolio including Mclaren F1 and BMW with the freedom and flexibility to manage your own diary with an OTE upto £80K? This is a unique opportunity to work for an established international manufacturer of Condition-Monitoring equipment who have just had there 5-year growth plan confirmed in the UK. You'll manage relationships with leading Engineering and Manufacturing businesses, helping customers improve machinery reliability, reduce downtime and identify developing equipment faults. With an approved growth plan, accredited specialist training (Including ISO quals) this is a rare opportunity to take ownership of an established customer portfolio, manage your own working week and develop your career within a growing international engineering business. The Role • Manage and develop an existing portfolio of blue-chip and industrial customer accounts, including McLaren F1 and BMW., • Build relationships with engineering managers, maintenance teams and technical decision-makers., • Understand customers' mechanical equipment and reliability requirements, recommending appropriate technical solutions., • Sell specialist condition-monitoring and vibration-analysis equipment to industrial customers., • Manage your own territory, diary and customer appointments, averaging approximately four customer-site visits per week., • Work remotely between customer visits, with genuine flexibility to structure your working week., • Develop your technical knowledge through accredited specialist training in vibration analysis and condition monitoring. What We're Looking For • Technical sales / Account management / BDM experience within Mechanical engineering or a related industrial sector., • A recognised Mechanical engineering qualification and a good understanding of electromechanical machinery., • Experience selling industrial equipment, engineering products or technical services ( such as pumps, motors, gearboxes, bearings, rotating equipment,), • Strong account management, relationship-building and customer service skills., • The ability to work autonomously and manage an established customer portfolio., • Full UK driving licence and willingness to travel throughout the territory, including occasional overnight stays. Salary & Benefits • £50,000-£60,000 basic salary, • Potential OTE: £60,000-£85,000, • Genuine autonomy and flexibility to manage your own diary, • Accredited specialist technical training and ongoing development (including ISO accreditations), • Established portfolio of major industrial and blue-chip customers, • Company car with private mileage, • Private healthcare and company pension, • 37.5-hour working week, • Home-based and field-based working, • Potential progression into Senior sales leadership, including Sales Director Location: Home-based, covering Southern England. Applications are welcome from suitable candidates across the South East, South West and South Wales Keywords: Technical Sales Engineer, Technical Account Manager, Mechanical Sales Engineer, Industrial Sales Engineer, Area Sales Manager, Mechanical Engineering, Industrial Equipment, Rotating Equipment, Pumps, Motors, Gearboxes, Condition Monitoring, Vibration Analysis, Reliability Engineering, Industrial Instrumentation, Account Management. This vacancy is advertised by Roundhouse Recruitment Limited, acting as an employment agency. JBRP1_UKTJ

Our client is a fast-growing chemical distributor that recognises delivering value begins with its people. By placing employee development at the core of its strategy, the organisation empowers its teams to grow, innovate, and excel in their roles. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Alongside this, a strong focus on employee wellbeing ensures that individuals feel supported, engaged, and able to perform at their best. This holistic approach not only enhances personal and professional potential but also enables the business to deliver exceptional service and tailored solutions to its customers.Through this commitment, our client consistently exceeds expectations and continues to set new standards of excellence within the industry.They are now seeking a Business Manager for their APIs and Drug DeliverySystems Division. This position will be home based. The geographical territory is UK and Ireland with regular visits to customers and occasional visits to their HQ office in the Midlands. This position is a full-time permanent role and will report to the Division Manager.The candidate can be based anywhere in Ireland or the UK (Travel to Ireland would be approx. 2 / 3 times a month and the rest is travel weekly across UK)Job PurposeTo create and maintain a profitable and sustainable Business Unit, specifically for Custom Synthesis in Ireland.The Business Manager will develop long-term business relationships with Key CustomersThe role holder will create unique and compelling sales propositions for the clients custom synthesis platform, APIs and drug delivery systems.The Business Manager will drive business growth, interrogating tools available to develop new opportunities. They will engage with the substantial technical, commercial and manufacturing support available to ensure growth.Key ResponsibilitiesCustomer SalesDevelop c50 Key accountsBuild an opportunity bank of 100 opportunitiesDevelop 30 – 50 active sales projectsManage an existing account portfolio for growthEstablish strong, long-term client relationshipsCommunicate the clients value proposition to major customers on a regular basis and uncover unmet needsSuggest solutions and innovative ideas with the technical team to meet customer needsAct as the liaison between key customers and internal teamsIdentify and approach new potential strategic customersManufacturer RelationshipsDevelop relationships with suppliers of all key product groupsObtain marketing information using substantial resources availableEnsure adequate stockCommunicate with supplier partners (reports, sales figures, market information, product developmentCultivate new supplier partners.Qualifications and ExperienceEducated to BSc level (or equivalent) in a relevant scientific disciplineExperience of the Irish pharmaceutical pipeline in APIs and drug delivery systemsSales success in a B2B environmentProven experience as a Business Manager/Account Manager in the Life Science IndustryExcellent communication and negotiation skillsBusiness acumen to attract and develop new supplier partnersExperience of using CRM software and MS OfficeSolution seeking attitudeDemonstrates Drive, a Growth Mindset and a Team player approachExcellent analytical and organisation skillsDetermination, energy, tenacity, enthusiasm, loyalty. xjlbheb Hold a full driving LicenseIn return, our client is offering a package including a competitive basic salary of around £55,000 per annum (salary is very negotiable and dependent on experience), plus benefits which include bonus, an expensed company car, five weeks holiday, pension and healthcare.To apply for the above position, please send your C.V to Louise - Director at Atom Scientific Recruitment Ltd.

As our Strategic National Account Manager, you will be leading a team of three Account Managers delivering against a strategic account valued at c£20m of revenue. You’ll be a coach, a mentor and client facing. Splitting your time between head office and client meetings, you’ll be a commercially driven individual with a proven track record in contract electronic manufacturing. Office based (Milton Keynes) 50% of the time (plus client meetings / WFH) Northampton, Bedford, Cambridge, Luton, Huntingdon, Leighton Buzzard, Stevenage, St Neots Strategic National Account Manager – Contract Electronics This role is a strategic leadership role where you will be the driving force behind key relationships with one of the most respected names in UK defence sector – an organisation where precision, process, and performance matter. Strategic National Account Manager – Contract Electronics As our Strategic National Account Manager, you will: • Lead, coach and inspire a team of 3 direct Account Managers, working closely with support teams to ensure client satisfaction., • Oversee and develop a major account worth c£20m, ensuring relationships are driven across all UK sites at senior stakeholder level., • Work cross-functionally with engineering, operations, and quality to deliver world-class outcomes., • Work closely with the Managing Director accurately reporting forecasts, budgets and performance. Strategic National Account Manager – Contract Electronics To be successful in your application, you’ll be a people leader, someone who takes pride in developing others, consistently managing the fine balance between customer satisfaction, profit and what’s right. You’ll need experience of: • Sub contract manufacturing, ideally in electronics, PCBA, and have, • Managing a multi-million complex account, • Cross functional people leadership driven by collaboration, development and partnerships Management. As an integrated partner to the major Aerospace / Defence players, we manufacturer key components for some of the most recognisable brands on the planet. With a global presence we pride ourselves on being a local business who values empathy best practice and world class service #J-18808-Ljbffr

Commercial Sales Manager Aylesford Attractive Salary & Benefits A growing and well established manufacturing business is looking for an experienced Commercial Sales Manager to lead and develop its internal commercial function. Reporting to the Commercial Director, you'll oversee Technical Support, Order Processing, Quotations/Estimating and Customer Services, ensuring teams work effectively together and deliver an excellent customer experience. Key Responsibilities • Lead and develop the internal commercial team, • Improve processes, efficiency and customer service, • Work closely with external sales to maximise commercial opportunities, • Oversee quotations, pricing, order processing and CRM, • Develop KPIs and drive continuous improvement, • Improve communication between Sales, Technical, Operations and Production, • Support the transition to a new internal commercial structure You'll ideally have: • Experience within a manufacturing or technical environment, • People management experience, • Previous sales/business development exposure, • Strong commercial, analytical and communication skills, • Experience with ERP and CRM systems, • Excellent customer service and problem-solving skills, • Strong Excel/IT skills, • A proactive approach to process improvement and team development This is an excellent opportunity to join a business with ambitious growth plans and play a key role in shaping its commercial operation. JBRP1_UKTJ

Integration Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

Location:Northampton Head Office, with UK travel Reporting to:Managing Director Direct Reports:Store Managers Peer Role:Retail Operations Manager Drive and grow our B2B fitness equipment business We are looking for an experienced commercial sales professional to lead and grow our B2B channel, developing new markets and key accounts, and establishing this channel as a significant contributor to the companys long-term growth. This is a senior, hands-on role for someone who has already sold fitness equipment or similar capital equipment into B2B channels and now wants the opportunity to build and scale a high-potential division. You will take ownership of developing our commercial customer base, this includes gyms, health clubs, corporates, hotels, schools, universities, local authorities, and other commercial operative and turn this into a significant and sustainable revenue stream. • Develop and deliver a clear commercial sales strategy for fitness equipment across all B2B segments., • Set revenue targets, build the pipeline and be accountable for results., • Identify, approach, and win new business from gyms, leisure operators, corporates, hospitality, education, and public sector clients., • Manage and grow relationships with key decision makers, building long-term partnerships and repeat business., • Drive proactive prospecting, tender responses, and proposals., • Visit client sites, understand their facilities and needs, and propose tailored fitness equipment solutions., • Work with Store Managers and in-store sales teams to generate and convert commercial leads from our national retail network., • Provide tools, training and guidance to ensure retail teams actively support B2B growth., • Shape and manage the commercial product portfolio for B2B customers, ensuring it is competitive, durable, and suited to professional environments., • Work with suppliers to negotiate commercial terms and identify new product opportunities., • Track performance, margins and pipeline, and report regular to the Managing Director., • Use market insight and client feedback to refine strategy and identify new opportunities for growth. This is a senior commercial B2B role for a proven operator who can win business, build a channel, and turn it into a major revenue stream. You will have: • Experience selling commercial gym equipment, wellness solutions or similar high value capital equipment into gyms, leisure operators, corporates, hospitality, education, or public sector., • Evidence of meeting and exceeding sales targets in a B2B environment with longer sales cycles and multiple stakeholders., • Comfortable opening doors, building pipelines from scratch and developing new markets or channels., • Able to understand margins, pricing, ROI, and budgeting, and to translate market trends into clear sales plans., • Confident dealing with senior decision makers, presenting proposals and negotiating commercial terms., • Able to guide and influence store teams and work closely with the senior management to deliver commercial results., • Passion for the industry and an understanding of what commercial customers need from their equipment and service partner., • Competitive Salary, • Discretionary Bonus up to 50% of base salary, • Company Car or Car Allowance, • Private BUPA Healthcare, • Pension Scheme, • Generous Staff Discounts, • 29 Days Holiday (including Bank Holidays), • Free On-Site Parking at Northampton Head Office JBRP1_UKTJ #J-18808-Ljbffr

Location: North of England Salary: Competitive + Benefits + Commission and Company car or allowance Contract: Full time, permanent • Management of customer relationships, ensuring the service they receive is consistently of the highest quality and maximising commercial opportunities within each account., • A consultative approach producing and presenting high quality detailed client recommendations., • Identifying and securing new business opportunities to meet monthly targets., • Networking and maintenance of a strong pipeline of potential new clients., • Liaising with other team members to ensure an integrated approach that actively promotes sales opportunities, facilitates exchange of information, builds portfolio awareness and customer satisfaction., • Building own knowledge of technology relating to the industry to promote our complete range of services., • Reporting of sales activities, challenges, competitor activity, forward plans and performance against KPI’s to Regional Sales Director., • Proven previous relevant experience in a similar role within the managed print space or providing solution-based products from similar industry would be advantageous, • Excellent MS Office (Word, Excel, PowerPoint) skills, • Excellent communication skills, • Time Management skills, • Team Player, • Experience using Microsoft Dynamics CRM an advantage, but not essential, • Driving License, • Excellent levels of spoken and written English, • The ability to communicate and interpret issues, • Excellent attention to detail, • A highly competitive basic salary and commission package, • Company car or company car allowance, • Extensive training and on-going support across the entire Agile product portfolio, • 23 days holiday rising to 28, plus bank holidays, • Voucher and Discount Hub, • Healthcare Cash Plan, • Company bonus scheme, • Cycle to work scheme Keywords – BUSINESS DEVELOPMENT, ACCOUNT MANAGER, SALES, NEW BUSINESS, MANAGED PRINT SERVICES, PHOTOCOPIER, PRINTER, TELECOMS, IT, MOBILE #J-18808-Ljbffr

Reports to: Chief Revenue Officer Department: Sales and Marketing Comms365, part of Wireless Logic Group, is a UK-based provider of resilient, always-on business Internet connectivity, delivering 4G/5G, fixed-line, bonded Internet, SD-WAN, and network security solutions to organisations that can't afford downtime. Founded in 2008, the company owns and manages its own Cisco-based core network and counts clients like Moonpig, BT, and The Entertainer among its customers. The Marketing Director will play a leading role in the growth of Comms365. The primary objective is to work alongside the Senior Leadership Team to align marketing initiatives with business goals, build the go-to-market strategy, generate demand, and deliver the required volume of leads to support the sales targets and revenue growth plan. This role oversees all marketing functions and involves managing a current team of 2 internal marketing professionals, along with external agency support, and collaborates closely with sales, product, channel partners and suppliers. The job will involve deploying a variety of tried and trusted, as well as innovative techniques, across both our direct and indirect channels to market. In doing so enhancing brand awareness and building a predictable sustainable pipeline of sales opportunities, from both outbound and inbound campaign activity, to drive customer acquisition. The role will be hybrid, working from the Comms365 office, home working and where required attending events. • Develop and implement the marketing strategy aligned with Comms365 company objectives, • Lead brand positioning, messaging, and go-to-market plans, • Oversee digital marketing, content, demand generation, PR, events, and campaigns, • Analyse market trends, customer insights, and competitive landscape, • Manage marketing budgets, forecasts, and ROI reporting, • Lead, mentor, and grow a high-performing marketing team, • Oversee agency, vendor, and partner relationships, • Track and report on KPI’s, campaign performance, and marketing effectiveness, • Marketing Plan and Budget: Develop and implement an annual marketing plan within an agreed budget to deliver the required leads and retention levels to achieve C365 financial targets, • Reporting: Complete a monthly board report on the progress of the annual plan and budget, and report on the KPI’s for each campaign on a more frequent basis, • Demand Generation: Compiling end to end campaigns to drive interest and sales results in multiple products – whether new business, partners, or cross sell into existing clients., • Events: Build and run an event calendar that drives interest from both our direct and partner channels to support lead generation and brand awareness enhancement, • Supplier engagement: Engage with existing and future suppliers/vendors/partners to secure their support from a content, resource and financial perspective for campaigns & events, • Partner Strategy: Develop strong relationships with marketing and commercial contacts within key partners, aligning go-to-market strategy and supporting with campaign, • SDR’s: Support the management and success of the Comms365 SDR strategy, ensuring there is a calendar of campaigns and strong data flow built into their sequences. Consistently review and make recommendations for enhancements., • Customer communication: Drive enhancements to the overall customer experience, supporting improvements in NPS by implementing a strong customer journey, incorporating welcome packs, in-life product offers, newsletters, renewal plans, retention offers., • Website/Webshop: Manage and enhance the impact of the on-line presence through monthly analysis, reports and statistics making recommendations for improvements (key word, SEO etc), • Social Media: Grow the volume of inbound leads and LI followers, publishing regular engaging content to support inbound and outbound lead activity, • Data Management: Ensure all systems are managed and updated (ConnectWise, Cognism, Hubspot etc.) with required campaign information, • Product and industry knowledge: Possess and maintain in-depth knowledge of the existing UK Telecoms and IT Reseller/MSP markets, as well as Comms365 service offerings and value propositions, ensuring you can articulate these and can align with industry trends and developments, • Brand Advocacy: Act as a brand ambassador for Comms365 internally and externally, ensuring that all partner- facing communications are consistent with the company’s values and strategic Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ( ) and we will respond to your query as soon as possible. We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible. #J-18808-Ljbffr

Fitness Superstore Learn more about the general tasks related to this opportunity below, as well as required skills. Commercial Sales Development ManagerLocation:Northampton Head Office, with UK travelReporting to:Managing DirectorDirect Reports:Store ManagersPeer Role:Retail Operations ManagerDrive and grow our B2B fitness equipment businessWe are looking for an experienced commercial sales professional to lead and grow our B2B channel, developing new markets and key accounts, and establishing this channel as a significant contributor to the companys long-term growth.This is a senior, hands-on role for someone who has already sold fitness equipment or similar capital equipment into B2B channels and now wants the opportunity to build and scale a high-potential division.You will take ownership of developing our commercial customer base, this includes gyms, health clubs, corporates, hotels, schools, universities, local authorities, and other commercial operative – and turn this into a significant and sustainable revenue stream.Key ResponsibilitiesOwn and grow the B2B channelDevelop and deliver a clear commercial sales strategy for fitness equipment across all B2B segments.Set revenue targets, build the pipeline and be accountable for results.Win and develop key accountsIdentify, approach, and win new business from gyms, leisure operators, corporates, hospitality, education, and public sector clients.Manage and grow relationships with key decision makers, building long-term partnerships and repeat business.Lead business development activityDrive proactive prospecting, tender responses, and proposals.Visit client sites, understand their facilities and needs, and propose tailored fitness equipment solutions.Leverage our retail footprintWork with Store Managers and in-store sales teams to generate and convert commercial leads from our national retail network.Provide tools, training and guidance to ensure retail teams actively support B2B growth.Product and supplier strategyShape and manage the commercial product portfolio for B2B customers, ensuring it is competitive, durable, and suited to professional environments.Work with suppliers to negotiate commercial terms and identify new product opportunities.Commercial reporting and strategyTrack performance, margins and pipeline, and report regularly to the Managing Director.Use market insight and client feedback to refine strategy and identify new opportunities for growth.About YouThis is a senior commercial B2B role for a proven operator who can win business, build a channel, and turn it into a major revenue stream.You will have:Proven B2B sales experience in fitness equipment or closely related sectorsExperience selling commercial gym equipment, wellness solutions or similar high value capital equipment into gyms, leisure operators, corporates, hospitality, education, or public sector.Track record of winning and growing B2B accountsEvidence of meeting and exceeding sales targets in a B2B environment with longer sales cycles and multiple stakeholders.Strong business development mindsetComfortable opening doors, building pipelines from scratch and developing new markets or channels.Commercial and strategic thinkingAble to understand margins, pricing, ROI, and budgeting, and to translate market trends into clear sales plans.Influential communicator and relationship builderConfident dealing with senior decision makers, presenting proposals and negotiating commercial terms.Collaborative leaderAble to guide and influence store teams and work closely with the senior management to deliver commercial results.Genuine interest in fitness and wellbeingPassion for the industry and an understanding of what commercial customers need from their equipment and service partner. xjlbheb What We OfferCompetitive SalaryDiscretionary Bonus – up to 50% of base salaryCompany Car or Car AllowancePrivate BUPA HealthcarePension SchemeGenerous Staff Discounts29 Days Holiday (including Bank Holidays)Free On-Site Parking at Northampton Head OfficeHow to ApplyIf you have a proven track record in selling fitness or commercial gym equipment into B2B channels and are ready to take ownership of developing and growing this side of our business, wed love to hear from you.Please send your CV outlining your relevant B2B fitness equipment sales experience and key achievements.