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Our motto at Travelbound is ‘teamwork makes the dream work!’ We are looking for positive, can-do individuals who share our teamwork ethos – Our job adverts will give you a good flavour for each job role but other duties within the scope of each role may be required. If you are in the Chateau,

Company Description All Office LTD is a leading Audiovisual (AV) solutions provider, delivering innovative technologies that transform spaces. Based on years of expertise, the team specializes in custom solutions to enhance communication, create immersive experiences, and captivate audiences across various industries. From AV integration and immersive technologies to digital signage and state-of-the-art sound systems, All Office LTD offers tailored services designed to meet unique client needs. With a commitment to innovation, customization, and reliability, the company ensures every project, big or small, exceeds expectations and leaves a lasting impact. Role Description This is a full-time on-site role for an Account Manager at All Office LTD, located in Widnes. As an Account Manager, you will be responsible for building and maintaining strong relationships with clients, understanding their unique AV needs, and ensuring the delivery of customized solutions. The day-to-day responsibilities include managing client accounts and quoting when needed, developing strategies to meet client objectives, coordinating with internal teams to execute projects, and identifying growth opportunities within the accounts. Additionally, you will ensure customer satisfaction by providing exceptional service and addressing concerns efficiently. Qualifications • Account Management, Relationship Building, and Client Interaction skills, • Strategic Planning and Problem-Solving skills, • Strong Communication, Negotiation, and Presentation abilities, • Familiarity with AV solutions, including integration, projection mapping, digital signage, and audio systems, • Time Management and Organizational skills to handle multiple accounts and projects effectively, • Proficiency in using CRM software and other enterprise tools, • Ability to work on-site in Widnes on a full-time basis, • Prior experience in AV solutions, technology, or a related field is a plus Come and Join a winning team with basic and a uncapped commission structure.

We are looking for an experienced Account Manager to join us at Nationwide Platforms, the UK market leader in powered access. Based at our depot in Birchwood, you will be responsible for maximising revenue and profit targets through effective telephone-based account management of an allocated portfo

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support

Sales & Account Executive £30,000 + Commission + Training + Progression + Private Healthcare + Company Benefits Warrington Do you have sales experience from an Engineering background, looking to take the next step in your sales career and maximise your earnings through a generous commission st

DCT Recruitment is delighted to be supporting a well-established and growing organisation based in Widnes.We are currently seeking an experienced Accounts Manager to join their dynamic finance team.This is an excellent opportunity for an ambitious individual looking to take the next step in their ca

Handling calls with empathy and taking the time to listen to the customer, ensuring they receive excellent service. Customer focus is key to ensure they receive a positive customer journey. You will be dealing with customer service matters over the phone and email.

Wondering What’s In It For You?.Being part of the EE family brings a huge number of benefits including the below:.A great starting salary of £21,620 plus incentives throughout the year.Huge discounts of EE & BT products including your Mobile and Broadband – saving you

DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. We think we are more than just a delivery company.

Customer Service Advisor - Night Shifts. If you enjoy providing outstanding customer service and want to be part of a team that celebrates diversity and personal growth, this role is perfect for you.

If you’re ready for a career that takes you places, apply online now and start your adventure with Emirates. These are approximate numbers for Grade II (Economy Class). Fluency in written and spoken English (ability to speak another language is an advantage).

A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer&r

We are working with a leading specialty insurer to find them an experienced Reserving Actuary to join their Reserving team.This role offers the chance to take ownership of key reserving processes, with a particular focus on Financial Lines and contribute to the delivery of Solvency II technical prov

An established and growing accountancy practice in Bury St Edmunds is seeking an experienced General Practice Manager to oversee day-to-day operations and support the Partners in driving efficiency, compliance, and growth.The successful candidate will manage the operational running of the practice,

Location: Runcorn (Office-based).Job Type: Full-time, Permanent.Monday to Friday, 7am6pm (8-hour shifts on a rota basis).An exciting opportunity has arisen for a Customer Service Advisor to join our clients head office in Runcorn.This role is ideal for someone passionate about delivering outstanding

From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Which is why we need the best, always leading by example and showcasing exceptional customer s

E-commerce Senior Customer Service Manager. We’re looking for an experienced Ecommerce Customer Service Manager to lead our online customer experience and support team — making sure every customer interaction reflects our commitment to quality, trust, and satisfaction. You’ll take ownership of

Conduct annual account reviews with Customer Success to identify renewal risks and uncover growth opportunities within existing accounts. In this role, you will join the Strategic Account Management team and take ownership of driving growth across a portfolio of high-value Named Accounts on the Sphe

Are you passionate about customer service and looking for a role that’s filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join our Customer Services Team in University of Nottingham Libraries. Please

Career Development: Extensive growth and advancement opportunities.

Were working with one of the UKs premier developers of pharmacy software solutions, with a new range of products and data services allowing pharmacy clients to provide a wide range of cloud based clinical services.They are currently looking to recruit an experienced Key Account Manager to lead and m

A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer&r

Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Support in carving your own career path. We are passionate about developing our people and we’ll supp

For any help or support, reach out to: support@mercor.

Maintain strong journalist relationships and secure impactful media coverage. Examples of campaigns, media coverage, or client wins that you have directly contributed to. You secure meaningful media opportunities.

Business or corporate travel consultant experience ideally with groups using Galileo or from a Music touring travel and logistics background with Galileo. Senior travel consultant skills required. They are looking for an experienced groups or touring travel consultant with strong Galileo skills and

We are recruiting on behalf of a client for a Senior Business Travel Consultant to join an incredibly supportive, high-performing team. Senior Business Travel Consultant – what will I be doing?. Senior Business Travel Consultant – what experience do I need?.

They have built up a large client base and are renowned for looking after their staff. In this varied role, you will manage and develop key client accounts in addition to outbound calling and generating new business.

Senior Account Executive / Account Manager-£35,000- £40,000 + Bonus and Benefits- St Albans / Hybrid.Do you want a role where you work help patients all over the work and strengthens your career? Are you ready to take ownership of client relationships and see the impact of your efforts first-hand?

They have a new and exciting role, for a Medical Account Manager, to join there North East Client Services team. As a Medical Account Manager, you will report into our Account Director and join a team small enough to take full autonomy, yet large enough to work on internationally significant project

Do you have an interest in property? Enjoy building lasting and valuable relationships? This could be the next step for you! Your responsibilities will include; * Engaging with prospective clients * Managing full cycle client enquiries * Maintaining and updating client records and database

If you are interested in the Dutch Business Travel Consultant role and meet the requirements outlined above, then please do get in touch. We are a successful travel management company for the charity and academic communities. We are passionate about developing our people, creating dynamic partnershi

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks e

So, if you’ve ever considered a career in a customer service role, this Customer Service Advisor role could be perfect for you. As a Customer Service Advisor, you don’t need to have previous experience in Optics, you just need to be prepared to create an outstanding store environment for both ou

We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. In the last year they've experienced an exciting period of growth and have doubled in size, creating lo

About The Job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Customer Services Representative Type: Independent Contractor Compensation: $60–$80/hour Location: Remote Duration: 3–4 weeks Commitment: 30–40 hours/week Role Responsibilities • Create deliverables regarding common requests within your professional domain., • Review peer-developed deliverables to improve AI research., • Diagnose and solve real issues in your domain to advance machine learning systems., • Work independently and asynchronously to meet deadlines while contributing to cutting-edge AI research., • 4+ years professional experience in your respective field., • Hourly compensation, paid weekly via Stripe Connect., • Independent contractor engagement through Mercor., • Upload resume, • AI interview based on your resume

Job Title: Treasury Client Services Representative Duration: 12 months, potential to go perm Location: Manchester/Hybrid (four days per week in the office) Salary: £63000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional service and support in the financial sector? Do you thrive in a dynamic, client-focused environment? If so, we have an exciting opportunity for you! Our client, a leading organisation in the banking industry, is seeking a dedicated Treasury Client Services Representative. What You’ll Do: As a Treasury Client Services Representative, you will: • Serve as the primary contact for day-to-day client inquiries across various market segments and regions, handling multiple countries and languages., • Manage investigations and resolutions related to specific products such as payments, trade, and other banking services., • Provide functional support to internal clients by collecting data and preparing reports for AML/KYC compliance information., • Deliver day-to-day servicing support to the Treasury Services Relationship Management team, ensuring a positive client experience for both existing and potential new clients. What We’re Looking For: To succeed in this role, you should have: • Direct client-facing experience within the financial services sector., • Familiarity with correspondent banking and a solid understanding of the payments product lifecycle., • Experience discussing digital solutions with clients, showcasing your ability to enhance their banking experience., • Professional working proficiency in the German language (Nice to have but not essential.) Ready to Make an Impact? If you’re excited to take on this rewarding challenge and be part of a team that values client relationships and service excellence, we want to hear from you! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

About The Job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Customer Services Representative Type: Independent Contractor Compensation: $60–$80/hour Location: Remote Duration: 3–4 weeks Commitment: 30–40 hours/week Role Responsibilities • Create deliverables regarding common requests within your professional domain., • Review peer-developed deliverables to improve AI research., • Diagnose and solve real issues in your domain to advance machine learning systems., • Work independently and asynchronously to meet deadlines while contributing to cutting-edge AI research., • 4+ years professional experience in your respective field., • Hourly compensation, paid weekly via Stripe Connect., • Independent contractor engagement through Mercor., • Upload resume, • AI interview based on your resume

About The Role Elevate Your Career as a Customer Service Support - Mobile Service! Intercity Technology is seeking a highly motivated and results-driven Customer Service Support for Mobile Service to join our dynamic team. As a Customer Service Support for Mobile Service, you will be responsible for supporting customer accounts by phone and email, including order management, account and tariff queries/reporting, triage and resolution of customer device/tariff incidents, as well as billing investigations. We are a fast-paced, professional team, passionate about driving a great customer experience, reflected in our impressive CSAT (9.8) and NPS (+87.1)scores. We operate a hybrid working environment, with a minimum of 3 days at our Birmingham HQ and 2 days from home. Key Responsibilities As Customer Service Support - Mobile Service • Customer Support: Develop relationships with customers through day-to-day support requests via phone and email., • Order Administration: Manage customer orders, triage, and resolve customer incidents., • Minimum of 5 GCSEs (C and above)., • Experience in a customer support role., • Ability to manage workload in a fast-paced environment., • Experience handling escalations and managing objections, taking ownership of issues through to resolution., • Strong relationship, planning, and organisational skills., • Experience in the mobile/telecoms industry., • Experience in a call centre environment., • Experience triaging support of mobile devices/network incidents., • Teamwork: Develop and maintain positive working relationships with colleagues and other team members, contributing to the achievement of team and organisational goals., • Communication: Strong written and verbal communication skills, able to articulate clearly and appropriately to the situation., • Conflict Resolution: Ability to overcome potential conflict and gain cooperation by explaining benefits and understanding others' views., • 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days., • Annual pay reviews., • Holiday buy scheme., • All-company bonus scheme., • Death in service cover., • Employee assistance programme., • Company pension., • Active social calendar., • Customer Net Promoter Score of +92 Gold Award Investors in People Accreditation, • Employer of the Year 2025 - British Business Excellence Award

Overview Customer Advisor Full time - 36.75 hours per week Fixed Term Contract till Feb. Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £ 13.52 per hour (Inclusive of an £0.81per hour, store specific location allowance) B&Q Yeading We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this. What's the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim. What We Need Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. What's in it for me? As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact for any recruitment adjustments.

About Planet Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry. With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider. Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world. Role Overview We are seeking a seasoned Account Manager to manage and grow relationships with our most strategic hotel customers across the Central and Eastern Europe (CEE) region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions. The ideal candidate will be fluent in French and English, with a strong understanding of hotel operations and hospitality technology, and bring a customer-first mindset focused on retention, growth, and strategic partnership. What You Will Do • Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region., • Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement., • Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams., • Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives., • Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings., • Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams., • Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value., • Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations., • 5+ years’ experience in key account management or customer success roles, ideally within hospitality software or SaaS., • Proven track record managing large enterprise or strategic hotel accounts across multiple geographies., • Deep understanding of hotel operations and the hospitality technology landscape., • Exceptional communication and negotiation skills in French and English., • Ability to handle high-pressure customer situations with poise and professionalism., • Experience with CRM systems (e.g., Salesforce) and account planning tools., • Prior experience working with or within hotel groups or chains., • Knowledge of property management systems (PMS), booking engines, revenue management systems (RMS), or similar hospitality tech.

As an Account Manager for the Gumtree Property Vertical, you will manage a portfolio of existing clients, ensuring high retention and customer satisfaction while driving growth through strategic upselling and renewals. Experience in the UK Property market: Knowledge of the UK property or real estate

About Ryft Ryft is building the infrastructure powering modern marketplaces and platforms. Our Enterprise team partners with leading acquirers, PSPs, ISVs, and platforms to drive high-value, long-term revenue through strategic partnerships. We operate with a sprint-led, highly focused approach - combining deep research, strong partner relationships, and commercial discipline. The Role We’re looking for a Global Strategic Accounts Manager to own and scale Ryft’s enterprise partnership ecosystem. You’ll be responsible for activating strategic partners, increasing high-quality referrals, and driving meaningful revenue through partner channels. This role suits someone who thrives in relationship-led growth, understands complex partner organisations, and can turn partnerships into predictable commercial outcomes. What You’ll Do • Own and grow relationships with global acquiring and referral partners, • Act as Ryft’s primary commercial point of contact within partner organisations, • Build deep, multi-threaded relationships across sales, partnerships, and leadership teams, • Design and execute partner growth strategies focused on awareness, enablement, and referrals, • Run partner enablement sessions including training, workshops, and sales support, • Drive internal advocacy within partner organisations to unlock new referral sources, • Collaborate on joint marketing initiatives such as events, webinars, and co-branded content, • Qualify incoming referrals and hand over sales-ready opportunities to the sales team, • Attend relevant industry events to strengthen relationships and identify new partnership opportunities, • Maintain strong pipeline visibility, forecasting accuracy, and internal reporting What We’re Looking For • Experience managing strategic partnerships in fintech, payments, SaaS, or enterprise tech, • Strong commercial acumen with the ability to drive revenue through partners, • Confidence working with complex, multi-stakeholder organisations, • Comfortable running executive-level conversations and business reviews, • Structured, organised, and data-driven in how you manage pipeline and forecasts, • Willingness to travel and represent Ryft in partner and industry environments Why Join Ryft • High-impact role with clear ownership and visibility, • Direct influence on enterprise revenue growth, • Opportunity to shape Ryft’s global partner strategy, • Competitive salary and performance-based bonus, • Fast-growing fintech with strong product-market fit

Customer Service Manager Location: South Yorkshire Salary: Circa £50,000 Are you an experienced customer service professional ready to take the next step in your career? We’re working with a dynamic SME in South Yorkshire on an exciting journey of growth and improvement, and they’re looking for a Customer Service Manager to join their Senior Leadership Team. This is a fantastic opportunity to make a real impact, with plenty of scope for career progression. Key Responsibilities: • Manage, coach, and develop a high-performing customer service team, • Build and maintain strong B2B client relationships at a national level, • Identify opportunities to streamline processes and improve customer experience, • Work closely with the Senior Leadership Team to contribute to business strategy, • Monitor performance, provide feedback, and implement improvements to drive efficiency The Ideal Candidate: • Proven experience in customer service management, in a B2B environment, • Strong leadership and team development skills, • From logistics, manufacturing, engineering or construction background, • Process-driven with a passion for improving efficiency and customer experience, • Motivated to join a business on a growth and improvement journey This is a unique chance to step into a key leadership role, influence the business, and help shape the future of a successful and ambitious SME. Apply now to be part of this exciting journey.

The scientific instrumentation sector plays a vital role in advancing research and innovation across pharma, biotech, environmental testing, food safety, and academia. As scientific discovery accelerates, so does the need for precision instruments and expert support. Our client is a global leader in scientific technology, providing mass spectrometry and chromatography solutions that power some of the most critical research and production environments. Their instruments and services help scientists and technicians generate reliable data, ensure compliance, and bring innovations to market faster. From analytical chemists in pharma labs to quality control teams in food production, their clients rely on them for accuracy, service, and partnership. As an Account Manager, you'll act as a trusted advisor to scientific clients across Northwest England. You’ll be understanding the scientific goals of your customers and tailoring solutions that support their workflows. You’ll engage with a mix of existing accounts and new prospects, supported by an established brand and product reputation. This role suits a salesperson who is driven, and naturally comfortable engaging with technical stakeholders. You should enjoy asking questions, understanding challenges, and recommending meaningful solutions, take pride in your work and value relationships built on trust, not just transactions. Do you want to be part of a mission-driven company where science and service matter. If you’re looking for more than just hitting targets and instead want to be part of a collaborative, respected team that enables innovation this is the place. The successful candidate requires: • A bachelor’s (minimum) scientific degree in Chemistry or related subject, • Scientific capital instruments sales experience and/or strong technical experience with relevant techniques, • UK Drivers Licence, • Right to work in the UK without sponsorship The role offers a basic salary up to £58,000 depending on experience, plus uncapped commission with realistic OTE of 25% on top. Additional perks include a company car or allowance, private healthcare, pension, and strong learning and development resources. Sound like a good fit? Send your CV or drop us a message to learn more. We’re happy to talk through the details and see if this could be the right next step in your career. Keywords: account management, business development manager, business development, sales representative, sales specialist, scientific sales, scientific sales representative, account executive, mass spectrometry, chromatography, LC-MS, GC-MS, capital instrumentation, reagents, consumables, Manchester, Liverpool, Blackpool, Wigan, Warrington, Northwest, England, VRS9221PC

We are seeking a number of talented individuals to support our Complaints Case Handling team at Now: Pensions (Mercer) on a 12-month fixed term contract. This role will be based out of our city centre-based Nottingham office. This is a hybrid role that has a requirement of working a minimum of 3 days a week in the office. The role: Complaints Case Handler As a Case Handler you will need to have a composed and analytical approach and a talent for communicating clearly and concisely. The role will involve investigating complaints from a range of customers, problem solving underlying issues with processes, systems and communications, responding to customer comments on social media and TrustPilot, as well as providing recommendations for discretionary awards and transfer decisions for the Trustee and the Scheme. Case Handling requires end to end ownership and responsibility for each piece of work that crosses the desk. A Case Handler needs the ability to manage multiple priorities and deadlines, whilst balancing the needs of various customer bases against the needs of the business to reach fair and evidenced outcomes quickly. This role would suit someone with a demonstrable experience in customer service or complaint resolution within a call centre or similar professional services background. We will rely on you to: • Manage member and employer complaints through to resolution, maintaining strong relationships with customers at all times., • Provide accurate customer-focused complaint resolution communications to a high standard and in a timely manner., • Work with a third party, TCS, and other business teams that are internal and external, to identify the root cause of the complaint, which could involve primary and potentially secondary issues. Ensure root cause and learning is fed back appropriately., • Ensure all complaint related data held on our systems is accurate and timely so that a robust audit trail exists., • Develop and continually enhance strong working relationships with the team, NPL colleagues and third parties/suppliers., • Manage all cases allocated and produce complaint escalations to our CEO, Trustees and The Pensions Ombudsman Service effectively, ensuring thorough investigations and audit trails of the cases are maintained., • Assisting with the training of new starters, peer reviewing investigations, remedial actions and communications and supporting colleagues as necessary to reach the teams goals., • Along with the team, be responsible for all key processes within Service Resolution, which may include Trustpilot, Social Media queries, Discretions and Trustee Mandate referrals. What you need to have: • The ability to communicate and consult effectively across teams and departments to foster collaboration., • Strong written and verbal communication skills for engaging with members and employers clearly and professionally., • Proven capability to engage with customers effectively, delivering excellent service and support., • Skilled in resolving and simplifying difficult or complex situations to ensure customer satisfaction., • Ability to manage multiple complaints simultaneously with a highly organized approach. What makes you stand out: • Understanding of complaints - previous demonstrated experience of working in a complaint handling environment., • Experience of managing Ombudsman, Solicitor, MP or high-profile complaints., • Understanding of pensions and auto enrolment regulations., • Experience of responding to customers via social media platforms. Why join our team: • We help you be your best through professional development opportunities, interesting work and supportive leaders., • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities., • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. #hybrid Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at . Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

About the role We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be responsible for • I know my customers and serving them with passion and pride, giving great natural service., • I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey., • I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers., • Putting into practice the training I have received to ensure we work all work safely., • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere., • Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit., • Being myself, living our values, making everyone feel welcome and always following our policies., • Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work., • I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available., • I always follow the think 25 policy when serving age restricted products to all customers., • Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer., • I work in a clean, tidy and organised manner keeping aisles clear of congestion., • At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager., • I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal. One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team! Flexible Working We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. One Stop Benefits At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. Community Involvement At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about. Diversity & Inclusion at One Stop At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here. Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here