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A leading UK retailer is seeking a Customer Assistant for its Food section in Edinburgh.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant. Join our team at Edinburgh Park (Airport) as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth runn

A leading design consultancy in Edinburgh is seeking a CAD Designer to develop innovative design solutions. The role involves liaising with clients, producing CAD designs, and preparing quotations.

Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes. To have a natural empathy with our M&S brand and values, including service behaviours.

A progressive office management firm in Edinburgh is looking for a Front of House Coordinator to create lasting memories for visitors while ensuring excellent customer service.

You’ll be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. Be great with people; provide exceptional customer service in person, through video calls, and over the ph

Customer Service Representative. Customer service experience preferred, but not required. You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

A leading travel service provider is seeking a Customer Support Representative to deliver exceptional service in English and Italian.

Portuguese Speaking Customer Service Advisor.Salary: £26,800 + monthly incentive based on KPI's.Contract: Full time, permanent.Shifts: Shifts rotate, usually Monday - Friday 8am - 5pm (contract hours are Mon - Sun 7am - 11pm, shifts are usually Mon - Fr 8am - 5pm, however, this may change during pe

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. Resolve concerns while maintaining a positive customer experience. Customer support experience preferred.

Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities of the transactions associated with these products and services if they are not executed properly. Client Service Specialist works with te

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge.This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.You’ll be a brand ambassador, making great food and dri

Aberdein Considine are looking for a Mortgage Customer Service Advisor to join our busy team within either Aberdeen or Edinburgh.The successful candidate will help new and existing clients with the initial mortgage process and serve professional advice helping clients through into the next stage.Gen

If you are passionate about providing excellent customer service and want to make a difference in the lives of students, we would love to hear from you. This part-time, temporary position offers an excellent opportunity to develop your customer service skills within a dynamic and supportive environm

A leading convenience retailer in Prestonpans is seeking a Customer Service Assistant dedicated to providing excellent service in a fast-paced environment.

A leading UK retailer is seeking a passionate Customer Assistant for their Food section in Edinburgh. This position requires flexibility and teamwork to meet customer demands effectively. In this frontline role, you'll deliver exceptional service, thrive in a high-pressure environment, and use digit

A renowned hotel chain is seeking a Duty Manager for their Edinburgh Park (Airport) location.This role involves managing a reliable team to ensure excellent guest experiences and maintaining health and safety standards.Successful candidates will have prior leadership experience, ideally within a ret

Morgan Asset & Wealth Management delivers industry‑leading investment management and private banking solutions.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J. Oversee the implementation of Intelligent Workflows that au

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J. Asset Management provides individuals, advisors and institutio

We're looking for an empathetic and well-organised individual to join our team at Dillistone and Wraight as a Funeral Service Specialist. Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. As a Funeral Services Specialist (Level One), you will:

Commercial Account Manager - Logistics. This is a commercially focused role for someone who can combine. This opportunity would suit someone who is commercially driven, operationally aware and comfortable managing both.

Job Title: Russian Speaking Customer Service Advisor Location: Edinburgh Salary: £26,800 per year Employment Type: Full Time, Permanent Fluent in Russian? Love solving problems and making people smile? This is your chance to turn your talent into a career you'll love. We're looking for someone who thrives in a fast-paced environment and knows how to keep things running smoothly. Join a global leader and become the friendly voice that makes every customer interaction feel effortless. What You'll Do * Be the Hero: Manage customer accounts and keep everything on track. * Stay Cool: Handle high-volume calls without breaking a sweat. * Build Bridges: Connect with carriers and customers like a pro. * Deliver the Wow: Go above and beyond to make customers happy. * Solve Puzzles: Tackle challenges head-on and find smart solutions. * Make It Happen: Provide quotes, arrange bookings, and process payments accurately. * Juggle Like a Champ: Multitask with ease using top-notch tools. * Show Your Style: Represent the brand with confidence and professionalism. What We're Looking For * Great Communicator: Clear, confident, and friendly in every interaction. * Adaptable: You roll with the punches and thrive on change. * Detail-Oriented: Accuracy is your superpower. * Reliable: The team can count on you every time. * Problem Solver: Quick thinker who loves a challenge. * Team Player: Collaboration is your thing. * Culturally Aware: Inclusive and respectful in all interactions. * Decisive: You make smart choices and keep things moving. Ready to bring your skills to a role where every day is different? Apply now and let's make it happen! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Advisor - Build Your Career With a Company That Invests in You Looking for a role where you can grow, develop and genuinely make an impact? This is your chance to join a forward‑thinking organisation that puts people first - and backs that up with real training, real progression and a workplace you'll actually enjoy being part of. If you're confident, quick‑thinking and love helping others, you'll feel right at home here. What You'll Be Doing You'll be the trusted voice customers turn to - solving problems, answering questions and making every interaction feel effortless. You'll bring calm, clarity and positivity to every call, and you'll be supported with training that helps you become even better at what you do. ⭐ What Makes You a Great Fit You're a natural communicator who enjoys connecting with people You bring empathy, patience and a reassuring tone You stay cool under pressure and adapt quickly You love problem‑solving and finding the best outcome You take pride in delivering service that genuinely makes someone's day What's In It for You This company doesn't just offer a job - it offers a future. £24,900 starting salary, rising to £25,750 after training Monday-Friday, 9am-5pm - your evenings and weekends are yours 10% annual bonus potential Excellent pension plan 31 days holiday + 6 bank holidays Subsidised restaurant & free on‑site gym Exclusive employee discounts Ongoing training and development programmes Clear progression pathways Whether you want to become a specialist, a team leader or grow into another part of the business, you'll have the support and structure to get there. Why You'll Love Working Here You'll join a supportive, inclusive team where your ideas matter and your growth is taken seriously. This is a place that invests in people - with coaching, development and opportunities to move your career forward. Every day brings something new, and you'll never feel like just a number. Start Date 11 May 2026 - and they're excited to welcome new talent on board. If you're passionate about customer service and want a role where you can shine and grow, hit Apply and send us your CV. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: German Speaking Customer Service Advisor Location: Edinburgh Salary: £26,800 per year Employment Type: Full Time, Permanent Fluent in German? Love solving problems and making people smile? This is your chance to turn your talent into a career you'll love. We're looking for someone who thrives in a fast-paced environment and knows how to keep things running smoothly. Join a global leader and become the friendly voice that makes every customer interaction feel effortless. What You'll Do * Be the Hero: Manage customer accounts and keep everything on track. * Stay Cool: Handle high-volume calls without breaking a sweat. * Build Bridges: Connect with carriers and customers like a pro. * Deliver the Wow: Go above and beyond to make customers happy. * Solve Puzzles: Tackle challenges head-on and find smart solutions. * Make It Happen: Provide quotes, arrange bookings, and process payments accurately. * Juggle Like a Champ: Multitask with ease using top-notch tools. * Show Your Style: Represent the brand with confidence and professionalism. What We're Looking For * Great Communicator: Clear, confident, and friendly in every interaction. * Adaptable: You roll with the punches and thrive on change. * Detail-Oriented: Accuracy is your superpower. * Reliable: The team can count on you every time. * Problem Solver: Quick thinker who loves a challenge. * Team Player: Collaboration is your thing. * Culturally Aware: Inclusive and respectful in all interactions. * Decisive: You make smart choices and keep things moving. Ready to bring your skills to a role where every day is different? Apply now and let's make it happen! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service - Credit Control Team (Hybrid) Location: South Gyle, Edinburgh Salary: £25,000 per annum Contract: Permanent, Full‑Time (36.25 hours per week, 9am-5pm) Working Pattern: Hybrid (3 days office/2 days home) The Role This is a fantastic opportunity for someone with strong customer service experience who is looking to take the next step in their career. You'll be joining a small, close‑knit Credit Control team where collaboration, support and development are genuinely valued. While this role involves managing sensitive financial conversations, you'll be supported every step of the way with structured training, approachable colleagues, and clear opportunities to grow your skills and progression within the business. Key Responsibilities Customer Service Excellence Handle inbound and outbound customer calls with a friendly, professional, and confident approach, ensuring a positive and empathetic customer experience Account & Debt Management Manage your own ledger of customer accounts, supporting customers with payment solutions and negotiating payment plans where required Team Collaboration Work as part of a small, supportive team that shares knowledge, supports one another, and works together to achieve team objectives Learning & Development Build your understanding of credit control processes with full training provided, developing confidence in managing more complex customer queries over time Process Improvement Contribute ideas to improve customer experience and internal processes in a team that values your input Reporting & Administration Assist with reporting on account performance and carry out customer account reconciliations Skills & Experience Required Proven customer service experience (call‑based or customer‑facing roles welcome) Clear, confident and professional communication skills Resilient and able to handle challenging or sensitive conversations with support from the team Strong organisational skills and attention to detail Competent in Microsoft Office, particularly Word and Excel A positive attitude and desire to learn and progress your career Why Join our Client? Supportive, Small Team Environment You'll be part of a friendly and experienced team that genuinely supports one another and invests in your success Career Progression Ideal for someone looking to move beyond pure customer service and develop a career in credit control Professional Development Full on‑the‑job training provided, with opportunities for salary increases upon successful completion of the Chartered Institute of Credit Management Level 2 Certificate Work‑Life Balance Hybrid working model offering flexibility between home and office Convenient Location Office based just a 14‑minute walk from South Gyle train station and 11 minutes from Edinburgh Park Central tram stop (car parking also available) If you have strong customer service experience and are ready to take the next step in a supportive team with room to grow, we'd love to hear from you. Apply today to start your next chapter. This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Scania GB Account Manager – Used Sales Salary: £37,000 plus commission, car scheme and a fantastic benefits package Working Hours: 40 per week, Monday to Friday Location: Edinburgh, covering the East of Scotland Commission Access to a fantastic car scheme 28 days annual leave plus bank holidays Competitive pension 4x basic salary life assurance An opportunity to join Scania as a key member of our dedicated team of regional Account Managers. You will be at the heart of Scania GB’s growth, specialising in the sale of used trucks to both new and existing customers. You will enjoy building relationships with our customers and finding solutions that best suit their needs. You will play a key role in growing the Scania brand throughout your territory, identifying, contacting and building relationships with prospective customers and collaborating with colleagues throughout the network to ensure Scania deliver the very best service possible. A desire to pro-actively meet with customers, going out of your way to ensure you understand their needs is an essential aspect of this exciting role. In this role you will: Pro-actively identify, contact and meet with prospective customers throughout your territory. Build relationships with existing customers, looking to continually improve the service they receive and positively impact their desire to choose Scania. Understand the needs of our customers and prospective customers, going out of your way to ensure they are presented with the best option available. Work with the broader regional teams to deliver an exceptional service at every stage of the sales process. Work with excellent attention to detail, keeping order books and multiple systems up to date, ensuring customer information is accurate and live. Promote the Scania brand values at every opportunity and ensure a quality customer focus is maintained Drive to meet and exceed sales targets through prospecting, relationship building and negotiation. You are: Trustworthy – operating with integrity in all they do. Tenacious – determined to meet and exceed sales targets. Organised – able to manage your time and workload effectively, comfortable working independently, your drive, self-motivation, and organisation will enable you to manage your time to its optimum. Passionate – someone cares about the job they do, and the positive impact you can have on our customers and their businesses. Experienced – experience within a sales environment is essential. Closing Date: 09/05/2026 Please note, the closing date for this role is subject to change pending volume of applications. Next Steps: If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you

Summary Job Title: Customer Service Representative Location: Edinburgh City Centre Pay Rate: £14.40p/hr Hours: Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working: 3 days per week home working after training Contract Type: Temporary - 12 months Start Date: 12/05/2026 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role. As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes. Your responsibilities will include: Provide first class service to customers by acting as a first point of contact for any queries or requests by phone Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries Handing requests for information or changes to details quickly and securely Ensuring all information is recorded efficiently and accurately Deal with situations with care and empathy Putting the customer first at every opportunity Benefits: Work from home 3 days per week Prime location in Edinburgh Close to public transport links First class support and training for all colleagues Opportunity for growth within the company Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance of 31 days per year Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About our client: At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence Good attention to detail, with the ability to identify areas for improvement in the customer journey Strong communication skills, both verbal and written Understanding of Microsoft suite (Word, Excel, Outlook etc) Stable Wi-fi connection if home working At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Put Customers First and Build Your Career in Customer Service Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment. Key Responsibilities Engage with customers across phone, email, live chat, social media, and messaging channels Provide clear, friendly advice and guide customers through their purchase journey Solve issues quickly with empathy, ownership, and a solutions-first mindset Work closely with partners and suppliers to ensure seamless service delivery Proactively spot problems and reach out to customers with better options Manage complaints with professionalism and care, aiming to restore trust Keep bookings and orders running smoothly through effective coordination Investigate delivery or order issues and help customers get the right outcome What We're Looking For Excellent communication and active listening skills Strong problem-solving abilities and attention to detail Confidence in juggling multiple tasks and staying organised Experience in customer service, retail support, or contact centres A positive, team-focused attitude and willingness to learn A passion for delivering great service - every time Why You'll Love It Here You'll be joining a business that truly values its people - a place where your ideas matter, your growth is supported, and your well-being is a priority. Enjoy: Hybrid working (3 days office / 2 days home) A competitive salary and bonus opportunities Generous holiday allowance - including your birthday off A comprehensive benefits package Ongoing development and opportunities to grow your career If you're ready to make an impact, bring fresh thinking, and be part of an energised, customer-obsessed team, we'd love to hear from you. Apply today and start building a career where you can genuinely make a difference. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Job Title: Dutch Speaking Customer Service Advisor Location: Edinburgh Salary: £26,800 per year Employment Type: Full Time, Permanent Fluent in Dutch? Love solving problems and making people smile? This is your chance to turn your talent into a career you'll love. We're looking for someone who thrives in a fast-paced environment and knows how to keep things running smoothly. Join a global leader and become the friendly voice that makes every customer interaction feel effortless. What You'll Do * Be the Hero: Manage customer accounts and keep everything on track. * Stay Cool: Handle high-volume calls without breaking a sweat. * Build Bridges: Connect with carriers and customers like a pro. * Deliver the Wow: Go above and beyond to make customers happy. * Solve Puzzles: Tackle challenges head-on and find smart solutions. * Make It Happen: Provide quotes, arrange bookings, and process payments accurately. * Juggle Like a Champ: Multitask with ease using top-notch tools. * Show Your Style: Represent the brand with confidence and professionalism. What We're Looking For * Great Communicator: Clear, confident, and friendly in every interaction. * Adaptable: You roll with the punches and thrive on change. * Detail-Oriented: Accuracy is your superpower. * Reliable: The team can count on you every time. * Problem Solver: Quick thinker who loves a challenge. * Team Player: Collaboration is your thing. * Culturally Aware: Inclusive and respectful in all interactions. * Decisive: You make smart choices and keep things moving. Ready to bring your skills to a role where every day is different? Apply now and let's make it happen! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Portuguese Speaking Customer Service Advisor Location: Edinburgh Salary: £26,800 per year Employment Type: Full Time, Permanent Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Portuguese? Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively. What You'll Do * Be the Hero: Manage customer accounts and keep everything on track. * Stay Cool: Handle high-volume calls without breaking a sweat. * Build Bridges: Connect with carriers and customers like a pro. * Deliver the Wow: Go above and beyond to make customers happy. * Solve Puzzles: Tackle challenges head-on and find smart solutions. * Make It Happen: Provide quotes, arrange bookings, and process payments accurately. * Juggle Like a Champ: Multitask with ease using top-notch tools. * Show Your Style: Represent the brand with confidence and professionalism. What We're Looking For * Great Communicator: Clear, confident, and friendly in every interaction. * Adaptable: You roll with the punches and thrive on change. * Detail-Oriented: Accuracy is your superpower. * Reliable: The team can count on you every time. * Problem Solver: Quick thinker who loves a challenge. * Team Player: Collaboration is your thing. * Culturally Aware: Inclusive and respectful in all interactions. * Decisive: You make smart choices and keep things moving. Ready to bring your skills to a role where every day is different? Apply now and let's make it happen! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Field Representative- Edinburgh Salary £27,550 plus commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities * Conduct pre-disconnection visits and meter inspections. * Perform customer vulnerability assessments and safety checks. * Negotiate and facilitate payment solutions. * Attend Magistrates Court to obtain and execute Rights of Entry Warrants. * Oversee utility isolations and liaise with engineers and locksmiths. * Ensure compliance with regulatory and industry standards. * Maintain accurate and up-to-date records of all site visits. * Provide high-quality service and effective conflict resolution. Requirements * Strong interpersonal and communication skills. * Experience in debt negotiation, collections, or customer service (desirable but not essential). * Self-motivated, proactive, and capable of working independently. * Ability to work in a fast-paced environment with deadlines and targets. * Basic IT proficiency and report-writing skills. * Flexibility with working hours. Whats on Offer * Competitive salary plus performance-based incentives. * Company vehicle provided (including private use, with tracker). * Comprehensive training at the head office. * The chance to work remotely from home with allocated territory-based visits. This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team

Job Title: French Speaking Customer Service Advisor Location: Edinburgh Salary: £26,800 per year Employment Type: Full Time, Permanent Fluent in French? Love solving problems and making people smile? This is your chance to turn your talent into a career you'll love. We're looking for someone who thrives in a fast-paced environment and knows how to keep things running smoothly. Join a global leader and become the friendly voice that makes every customer interaction feel effortless. What You'll Do * Be the Hero: Manage customer accounts and keep everything on track. * Stay Cool: Handle high-volume calls without breaking a sweat. * Build Bridges: Connect with carriers and customers like a pro. * Deliver the Wow: Go above and beyond to make customers happy. * Solve Puzzles: Tackle challenges head-on and find smart solutions. * Make It Happen: Provide quotes, arrange bookings, and process payments accurately. * Juggle Like a Champ: Multitask with ease using top-notch tools. * Show Your Style: Represent the brand with confidence and professionalism. What We're Looking For * Great Communicator: Clear, confident, and friendly in every interaction. * Adaptable: You roll with the punches and thrive on change. * Detail-Oriented: Accuracy is your superpower. * Reliable: The team can count on you every time. * Problem Solver: Quick thinker who loves a challenge. * Team Player: Collaboration is your thing. * Culturally Aware: Inclusive and respectful in all interactions. * Decisive: You make smart choices and keep things moving. Ready to bring your skills to a role where every day is different? Apply now and let's make it happen! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Your new company We are currently recruiting an experienced Service Manager to lead a high-quality Care at Home service. This is an excellent opportunity for a motivated leader who is passionate about delivering safe, person-centred care and driving continuous improvement across service delivery. Your new role The Service Manager will provide strong leadership across all aspects of the Care at Home service, ensuring high standards of care, full regulatory compliance and a positive, empowering working environment for staff. You will be responsible for service performance, quality assurance, workforce development and driving operational excellence.This role requires a proactive, organised and supportive manager who can balance operational demands with strategic service development. Operational Leadership Lead the delivery of a safe, person-centred Care at Home service in line with Health & Social Care Standards. Oversee daily operations, care coordination, on-call arrangements, and staff deployment. Ensure all care plans are personalised, compliant and regularly reviewed. Maintain strong communication with service users, families and partner agencies. Manage safeguarding, risk assessment processes and reportable events. Quality Assurance Promote a culture of continuous improvement and best practice. Lead on service audits, complaints analysis, and action planning. Ensure compliance with all regulatory bodies, including the Care Inspectorate. Workforce Management Line manage Care Coordinators and Care & Quality Officers; provide day-to-day guidance, supervision and development. Support disciplinary and investigation processes when required. Identify training needs and contribute to staff development plans. Health & Safety Maintain a safe working environment for colleagues and service users. Oversee infection prevention and control practices. Ensure equipment, vehicles and resources are maintained to required standards. Financial & Resource Management Monitor and manage service budgets effectively. Implement operational controls to ensure cost-effective service delivery. Service Development Support strategic growth of the service, including increasing delivered hours and maximising referral opportunities. Represent the service at external meetings and maintain strong multi-agency relationships. What you'll need to succeed Essential Skills & Experience: Relevant qualifications such as Social Work, Nursing or SVQ Level 4 in Health & Social Care (SVQ 3 considered with willingness to achieve Level 4). Proven experience in a similar managerial role within Care at Home or social care services. Strong communication, leadership and coaching skills. Experience with budgeting, compliance and quality assurance processes. Understanding of care legislation and regulatory requirements. Full UK Driving Licence and ability to pass PVG/Disclosure Scotland checks. Desirable: Experience in business management or service development. What you'll get in return 40K+ salary Permanent role Mon-Fri 9-5 based in Leith What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

What you'll do As part of the customer support team, you will play a key role in maintaining contact with priority customers to ensure they receive a high-quality service. You'll work collaboratively with colleagues and contribute to maintaining accurate customer data across internal systems. Key Responsibilities: Handling inbound enquiries from customers registered on the Priority Services Register Providing clear information and guidance using internal systems and processes Managing outbound contact with customers on the Priority Services Register to provide updates or gather essential information What you'll need You'll bring strong communication skills, excellent attention to detail, and the ability to prioritise your workload effectively. Confidence in learning new systems and working with technology is essential. You'll be organised, proactive, and able to work both independently and as part of a team to maintain high standards. Your adaptability will allow you to respond quickly to changing needs, and experience in a fast‑paced working environment will be beneficial. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Customer Service Adviser Salary: Up to £25,750 Location: Edinburgh (Fully office based) Do you enjoy helping people and building great conversations? We're looking for a quick thinking, friendly Customer Service Adviser to join our team and make every customer interaction count. About the Role You'll be the first point of contact for customers, answering calls, responding to questions, solving problems, and making sure every customer feels supported. Your goal is simple: provide clear, helpful and positive service every time. What We're Looking For You'll be great in this role if you: * Love talking to people and helping them * Bring warmth, empathy and a calm approach to conversations * Can adapt to different types of customer queries * Enjoy working in a team and want to make a positive impact What's in It for You * Starting salary of £24,983, rising to £25,750 after training/probation (usually 6-9 months) * Monday-Friday working pattern, 9am-5pm - no evenings or weekends * 10% annual bonus potential * Strong pension scheme * 31 days annual leave plus 6 bank holidays * Subsidised on-site restaurant * Free gym membership * Employee discounts Why You'll Love Working Here You'll join a supportive workplace where people feel trusted, valued and included. We focus on doing the right thing - for customers, colleagues and the community. The environment is fast paced, friendly and full of variety. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age