Trabajos Customer Service en MusselburghCrear alertas

hackajob is partnering directly with Perk to hire for this role. \n About Us \n Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes moral... \n \n\n • \n \n\n\n • \n \n\n\n • \n \n\n \n \n \n ZIPC1_UKTJ

hackajob is partnering directly with Perk to hire for this role. \n About Us \n Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes moral... \n \n \n \n \n \n\n • \n \n \n\n \n \n ZIPC1_UKTJ

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Are you an experienced pensions professional looking for your next challenge? We’re seeking a Principal Pensions Administrator to join our team. You’ll play a key role in managing a portfolio of occupational pension schemes, including Defined Benefit (DB), Defined Contribution (DC), and Hybrid schemes. This is a fantastic opportunity to make a real difference in the lives of our clients and their members. How you'll make an impact • Administer and oversee a portfolio of pension schemes, ensuring all tasks and calculations are accurate and completed on time., • Allocate cases, perform and review both automated and manual calculations., • Draft and review correspondence, reports, and manage pensioner payrolls., • Provide guidance and training to pensions administrators and senior pensions administrators., • Support the Client Executive team and attend client meetings or new business pitches when required., • Liaise with scheme members via email, phone, and letters, ensuring clear and professional communication., • Manage cashflows, investments, disinvestments, and invoices., • Collaborate with team members and build strong relationships with supporting teams., • Assist the Team Leader and deputise when needed. About You • At least 5 years’ experience in administering DB, DC, or Hybrid pension schemes., • Achieved or currently studying towards the Pension Management Institute’s CPC qualification., • Experience in managing or mentoring team members., • Strong analytical skills with a logical approach to problem-solving., • Ability to explain complex calculations in simple terms., • Excellent communication skills, both written and verbal., • Proficient in Microsoft Office and able to process data accurately., • A team player with strong prioritisation skills to meet deadlines and disclosure requirements. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, _. • Competitive compensation, • Comprehensive benefits programs designed to support your well-being, • Career development opportunities and ongoing learning, • A collaborative, people-first culture with accessible leadership, • The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our _ to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Genda-Playnation Entertainment are now recruiting for: \n Seasonal Customer Service Assistants \n At our arcade in \n Seton Sands Holiday Park,Prestonpans EH32 0QF \n \n If you enjoy working with people, thrive in a fast-paced environment, and want a fun seasonal role, this Customer Service Assistant opportunity could be perfect for you. \n As a Seasonal Customer Service Assistant, youll help create an exciting and welc... \n \n \n \n \n \n \n \n ZIPC1_UKTJ

We are currently recruiting a Customer Care Assistant, to join our busy Care at Home team.This is an important role within the service, providing excellent customer service, administrative support and ensure the smooth day-to-day running of the office.If you are organised, compassionate and enjoy wo

Midlothian Council Contact Centre provides front line customer services across a wide range of council functions, including (but not limited to) Children & Families, Health & Social Care, Housing Repairs, Waste Services, and Revenues & Benefits.While our Customer Service Advisors are skilled on mult

Senior Account Manager: Digital: Edinburgh based / hybrid (remote not considered) \n \n This is a new opportunity within a wonderful, award winning full service marketing agency who have their head office in Edinburgh. Account Managers work closely with clients, partners, suppliers and the agency’s in house team to deliver successful digital projects and on line marketing campaigns for a range of blue chip clients. Gilchrist Recruitment are acting as a recruitment partner for this client. \n \n The responsibilities of a Senior Account Manager include: \n \n CLIENT RELATIONSHIP MANAGEMENT \n\n • Act as the main point of contact with clients\n, • Attend regular meetings with clients at their location, and maintain contact through email & phone calls\n, • Gain an understanding of clients’ business and in particular digital needs/focus, and relay this to the the team\n, • Deliver the agency’s output to clients and provide clear explanation and maintain transparency\n\n \n ANALYSIS & REPORTING \n \n\n • Produce monthly reporting for clients, updating them on work completed, work planned, and the performance of their website & marketing activity\n, • Identify, using various analytics solutions, any issues with website performance and advise on a course of action to address\n\n \n STRATEGY & PLANNING \n \n\n • Work with the overall team of specialists to deliver your digital services & results for clients\n, • Schedule work within the team and ensure this is delivered\n, • Identify new opportunities for clients\n\n \n SKILLS & EXPERIENCE \n \n ESSENTIAL: \n\n • A confident, proactive attitude\n, • Demonstrably commercially-minded\n, • Excellent inter-personnel & communication skills\n, • Strong organisation & project management skills, with an aptitude for multi-tasking and managing various priorities\n, • At least 3 years experience working within account management within a digital agency (or agency like environment),\n, • Knowledge of digital marketing techniques including PPC, SEO, SEM, Social Media, etc. (mostly SEO)\n, • A working knowledge of Google Analytics, with a Google Analytics Individual Qualification being an added bonus\n, • Excellent understanding of Microsoft office packages\n\n \n \n DESIRABLE: \n\n • A degree in marketing / digital marketing or business-related subject\n, • Experience & knowledge of managing creative projects such as branding, design and website development\n, • Experience using Google AdWords, Bing Advertising, Facebook Ad Manager, Funnel, Slack, Trello, WordPress, Umbraco & other CMS’s.\n, • Experience of digital solutions specific to the travel industry – such as online booking engines, PMS, Metasearch, etc.\n, • Some experience of web development languages such as HTML, CSS, Javascript, etc. may be advantageous\n\n \n \n Salary purely dependent on skills & experience to £35,000 - £41,000 - fantastic benefits. Based Edinburgh - 3 days/week in the office, 2 days/week WFH. \n \n FURTHER IMPORTANT INFORMATION: \n Gilchrist Recruitment Partnership are a specialist recruitment agency and recruiting partner within the Marketing, Digital communications/PR, Creative & Design and Advertising industry for Scotland, both agency and client side. \n When submitting your application, please outline your current salary, salary expectations and notice period. It is also essential that you are already legally permitted to work in the UK with the associated paperwork if you are not a UK citizen. \n If you are not currently living in Scotland, please explain/outline your plans and timelines for relocation to Scotland. We are a Scottish based recruiter who generally do not represent “remote” opportunities - thus you will be either living in Scotland or have solid plans to relocate. \n We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause. \n We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race. \n Unless clearly stated otherwise, the advertised position is a permanent contract. \n \n

\n Customer Service Advisor - Green Flag Rescue \n Salary: £28,600 - £31,767 \n \n This is a great job for someone who enjoys helping customers, solving problems, and delivering an excellent customer experience. \n Whether you have previous contact centre experience or a strong background in customer service, this role could be a great fit. We're looking for people who are confident communicators, enjoy speaking with customers, and can remain calm and professional while supporting customers with a range of enquiries. \n \n A bit about the job: \n\n • \n Be the first point of contact for customers calling about new breakdown cover policies, renewals, policy changes, and existing cover queries. \n • \n Support customers by understanding their needs and recommending the most appropriate breakdown cover to suit their circumstances. \n • \n Deliver a high standard of customer service, providing reassurance and support during both routine enquiries and potentially stressful situations. \n • \n Accurately capture customer information and manage policy administration across multiple systems. \n • \n Work collaboratively within a growing Green Flag Rescue team to deliver positive customer outcomes while meeting quality, service, and performance standards. \n\n \n This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours: \n\n • \n Monday to Friday: 8:00am - 9:00pm \n • \n Saturday: 9:00am - 6:00pm \n • \n Sunday: 9:00am - 5:00pm \n\n \n Skills and experience we're looking for: \n\n • \n Excellent communication skills with a confident and professional telephone manner. \n • \n Strong listening and questioning skills to identify customer needs and provide suitable solutions. \n • \n Ability to work in a fast-paced, target-driven environment while maintaining attention to detail. \n • \n Good IT skills, with confidence using multiple systems and applications simultaneously. \n • \n A genuine passion for delivering outstanding customer service and helping customers when they need it most. \n\n \n What you'll get for this role: \n Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. \n\n • \n Starting salary between £28,600 and £31,767 (depending on skills, experience and qualifications) \n • \n Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's) \n • \n Generous pension scheme, for example if you put in 8%, Aviva adds 14% \n • \n 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days \n • \n Aviva-funded Private Medical Benefit to help you get expert support when you need it \n • \n Up to 40% discount on Aviva products, plus access to retailer discounts \n • \n Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme \n • \n Brilliantly supportive policies including parental and carer's leave \n • \n Flexible benefits to suit you, including sustainability options such as cycle to work \n • \n Be part of our Aviva Communities and use your 3 paid volunteering days to help others \n • \n A wide range of wellbeing support, tools and resources \n\n \n Aviva is for everyone: \n We're inclusive and welcome everyone. We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply. \n We also consider all forms of flexible working, including part-time and job share arrangements. \n We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time spent together with colleagues. \n We'd love it if you could submit your application online. If you require an alternative method of applying or have any queries regarding the vacancy, please contact soubhagya.birat@aviva.com and bhavya.tejaswi@aviva.com \n \n

\n Our client is a well-established and community-focused housing association, providing affordable, high-quality homes and housing services across Stirling. They are committed to putting customers at the heart of their services and supporting the communities they serve. \n They are looking for a Customer Services Assistant to join their frontline team. This is a varied customer service and administration role, supporting customers with a range of housing-related enquiries while providing administrative support across the organisation. \n \n \n Key Responsibilities\n \n \n \n • Provide a high-quality frontline customer service to tenants, prospective tenants, owner occupiers, visitors and colleagues.\n, • Deal with a wide range of enquiries relating to housing, allocations, repairs, rent and general housing management.\n, • Provide reception and switchboard cover, ensuring customers and visitors receive a professional and welcoming service.\n, • Respond to enquiries effectively, providing information and guidance or referring customers to the appropriate team.\n, • Accurately log and record customer enquiries and maintain up-to-date information on internal systems.\n, • Receive and process repair requests, order repairs and complete associated administration, including processing job variations where required.\n, • Support housing enquiries and applications, including updating waiting list information, preparing files, maintaining records and dealing with routine correspondence.\n, • Receive rent counter payments and assist with batch reconciliations and related administration.\n, • Provide administrative support in the implementation of housing management policies and procedures.\n, • Complete general administrative duties including data entry, filing, scanning, photocopying and maintaining records.\n, • Assist with producing standard and ad hoc reports and contribute towards performance management information.\n, • Manage the reception area and ensure customer information and publications are available and up to date.\n, • Provide support for meetings, including setting up venues and taking minutes where required.\n, • Assist with mail duties, including bulk mailings and distribution.\n, • Provide administrative support for events and other organisational activities.\n, • Support resident liaison, participation and partnership-working activities.\n, • Provide cover and support to other teams as required.\n, • Work towards team and organisational performance targets and suggest improvements to services and processes.\n, • Maintain an understanding of relevant policies and procedures and ensure duties are completed appropriately.\n, • Participate in training and personal and professional development activities.\n, • Attend occasional meetings outside normal working hours when required.\n, • Undertake any other reasonable duties required by the organisation.\n \n \n \n About You\n \n \n The ideal candidate will have previous experience within a customer service, administration or frontline environment. You will be confident communicating with a wide range of people and able to deal with enquiries professionally and effectively. \n You should be organised, have strong attention to detail and be comfortable managing multiple priorities in a busy environment. Good IT and administrative skills are essential, as the role involves maintaining accurate records, processing information and using internal systems. \n Previous experience within housing, a housing association, local authority or another public-facing organisation would be advantageous, although relevant customer service and administration experience from other sectors will be considered. \n \n \n Essential Skills & Experience\n \n \n \n • Previous customer service, administration or frontline experience.\n, • Experience dealing with a range of customer enquiries, either face-to-face, over the telephone or in writing.\n, • Strong organisational and administrative skills.\n, • Excellent attention to detail and accurate record keeping.\n, • Good IT skills and confidence using databases and internal systems.\n, • Ability to manage a busy and varied workload and prioritise effectively.\n, • Strong written and verbal communication skills.\n, • Professional, approachable and customer-focused manner.\n, • Ability to work independently and as part of a wider team.\n \n \n \n Desirable Experience\n \n \n \n • Experience working within housing, local government or the public sector.\n, • Knowledge of housing applications, allocations or waiting lists.\n, • Experience dealing with repairs or maintenance requests.\n, • Experience processing payments or carrying out financial administration.\n, • Experience using housing management systems.\n, • Experience taking meeting minutes or supporting resident engagement activities.\n \n This is an excellent opportunity for someone with strong customer service and administration experience who is looking to develop their career within the housing sector. Housing experience is desirable but not essential for the right candidate; a positive attitude, strong communication skills and a genuine commitment to delivering excellent customer service are key. \n Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role. \n

Ensuring the security of the hotel and its guest by conducting regular patrols and monitoring security systems.Performing light cleaning and maintenance task.

BAR & LOUNGE MANAGER BASIC SALARY!. Bar & Lounge Manager Needed For Designer 4 Star Luxury Lifestyle Hotel in Edinburgh!. Operating a Fresh Food Brasserie Style Menu + Super Modern & Stylish Champagne & Cocktail Bar!.

We're looking for a confident communicator who enjoys building relationships, taking ownership and delivering exceptional customer experiences across phone, email, live chat and social media.

CPCS Telehandler | 28 weeks work | Edinburgh City Centre Avenue is looking for a CPCS Telehandler for a commercial project starting 31/08.

Trainee Account Manager 📍 Edinburgh or Fife 💷 Up to £30,000 DOE 📄 Full-Time | Permanent We’re recruiting for a Trainee Account Manager to join a well-established and growing business within the commercial catering sector.This is a great opportunity for someone f

This isn't your typical customer service role. That's why we're looking for people who don't just provide great service - we're looking for people who can make a genuine difference. Customer Experience Specialist.

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management.Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.By eliminating this shadow work that

Deliver training sessions and workshops to diverse stakeholder groups. Monitor training completion, user engagement and adoption metrics. Continuously improve training content based on feedback and business requirements.

Meet the teamSplunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.Your impactAs a Security Technical Account Manager, you will directly drive the adoption and optimization of the Splunk platform to ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between the customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment.What you will doPartner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA).Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience.Apply your security domain expertise to accelerate customer adoption of the Splunk security platform.Collaborate with cross-functional teams, including Field Sales, Sales Engineering, and Customer Support, to ensure comprehensive customer success.Engage continuously with the broader Splunk Account Team to share critical information and align strategic account plans.Build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization.Drive high Customer Satisfaction (CSAT) scores by identifying and documenting compelling customer success stories.Identify and champion product expansion opportunities within existing accounts to support customer growth.Participate actively in team development initiatives, including mentoring programs and internal training sessions, to foster a culture of continuous learning.Minimum qualifications8+ years of professional IT experience, including a minimum of 5 years of dedicated information security experience.Experience using or administering one or more SIEM or security log management systems (such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle).Active Splunk certification combined with hands-on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA.Possession of at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential.Professional experience operating within both Unix and Windows environments, including command-line interface proficiency and scripting experience using Bash or Python.Preferred qualificationsBachelor's degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or equivalent practical experience.Demonstrated success in technical consulting or big-data analytics, featuring recent experience in technical design and architecture.Understanding of core cybersecurity domains, including security operations, forensics, threat hunting, insider threats, threat intelligence, risk management, vulnerability management, and compliance.Proven experience acting as a technical leader, mentor, or subject matter expert in consulting or architectural roles.Excellent communication and relationship-building skills to effectively engage with both technical stakeholders and executive leadership.Willingness to undergo appropriate security background checks (e.g. UK SC clearance).Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Job SummaryJob number: 2015242Date posted : 2026-06-07Profession: Customer ExperienceEmployment type: Full time

Reference: 4672419Job ID: 5307091Posted: 2026-08-07Closing date: 2026-11-04Location: EdinburghSalary: 50,000 - 70,000 (per annum)Job type: PermanentWorking pattern: Full timeIndustry: Accountancy Firms / Senior Finance QualifiedCompany: HaysConsultant: Elaine AshtonHays office: Glasgow — 3rd Floor, The Beacon, 176 St Vincent StreetPhone: 0141 2123664Email: elaine.ashton@hays.comIf you are an experienced leader working within the profession, and you would like to have a confidential discussion about your career, you can contact Connor in confidence on 07496934232 or via email at connor.dunleavy@hays.com Your new companyEstablished in the 19th century, this company has an enviable reputation as one of Scotland’s leading independent firms of chartered accountants and business advisers, blending traditional values with a modern approach. Located in the city centre of Edinburgh, the team prides itself on offering a friendly and professional service tailored to the unique needs of each client. As the company continues to grow, they are looking for someone ready to take the next step in their career and join the team as an Accounts Manager.Your new roleIn this role, you'll be responsible for overseeing the management of a portfolio of clients, including limited companies, partnerships, sole traders, and limited liability partnerships. You'll manage the relationships with these clients and directly oversee 2-3 junior members of the accountancy staff. This is a fantastic opportunity for a proactive individual who thrives in a dynamic environment and is passionate about helping small businesses succeed.You'll be managing and developing client relationships to ensure high-quality service delivery. You'll oversee and review account preparation, corporation tax returns, VAT submissions, and bookkeeping. Providing strategic financial advice to clients, including tax planning and business growth strategies, will be a key part of your role. You'll supervise and mentor a small team, ensuring their professional development and efficiency. Ensuring compliance with relevant financial regulations and industry standards is crucial. You'll support business development activities, including onboarding new clients and identifying growth opportunities. Improving internal processes to enhance efficiency and service quality will also be part of your responsibilities.What you'll need to succeedTo thrive in this role, you'll need to be ACCA/ICAS qualified (or equivalent) with proven experience in accountancy practice. You'll have strong knowledge of UK accounting and tax regulations for small businesses, and ideally, experience of managing a team and mentoring junior staff. Excellent communication and client relationship management skills are a must, along with the ability to work independently and take initiative in a leadership role. Proficiency in accounting software such as Xero and Quickbooks is also important, as is a keen eye for detail and a proactive approach to problem-solving.What we offerYou'll be working in a supportive and collaborative environment with opportunities for career progression and professional development. The company offers flexible working arrangements, operating a hybrid approach of 3 days in the office and 2 days working from home for full-time staff. Core hours are 10am to 4pm, so you can start earlier or later if you prefer. The firm values a work/life balance approach to working. You'll receive a competitive salary and have the opportunity to make a meaningful impact on small businesses.What you need to do nowIf this role sounds like a great fit for you, click 'apply now' to send an up-to-date copy of your CV, or give us a call. If this job isn't quite right for you, but you're looking for a new position, please contact us for a confidential discussion about your career. #4672419 - Elaine Ashton

We offer:Competitive salary and comprehensive benefits packageHybrid and flexible working arrangementsExposure to complex Group-level IFRS reporting in a global organisationHands-on involvement in acquisitions, share-based payments, impairment assessments, and strategic finance projectsRegular inter

In a nutshell, your responsibilities will include:- Overseeing a portfolio of existing clients across Scotland (bulk of clients close in/around Edinburgh)- Qualifying any new leads/potential clients (including lapsed users)- Meeting with clients on site (across the region) to ensure satisfaction wit

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

Location: UK - Edinburgh | Job-ID: 218775 | Contract type: Standard | Business Unit: Sales & Pre-Sales & AlliancesLife on the teamAn exciting opportunity has arisen within Computacenter to join our Public Sector Division as an 'junior Account Manager' and in doing so, work alongside colleagues looki

Strong problem-solving skills and a proactive, collaborative approach to navigating customer challenges. You will serve as a trusted expert advisor, providing technical guidance and bridging the gap between customer needs and our product teams to drive continuous software improvements. What you will

UK Product Testers is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) in the UK and on the international stage. Participation in these product testing and consumer panels is always free, secure and private.

The Client Services Specialist will provide sales and customer support, manage orders, coordinate with suppliers, and ensure accurate administration.

Business Development Manager sought for a global industrial technology business to take complete ownership of the EMEA market, with the freedom and financial backing to build something substantial.

Provide outstanding customer service in English and Dutch via phone, chat, and email.Resolve travel-related issues end-to-end, collaborate with a team, and contribute to improving customer experience.

Business Development Manager sought for a global industrial technology business to take complete ownership of the EMEA market, with the freedom and financial backing to build something substantial.

Account Manager needed to manage client accounts and drive sales growth in Edinburgh.

An experienced account manager is needed to manage and grow client relationships at a marketing agency.

Assist customers, restock shelves, operate tills, and maintain store cleanliness.Provide excellent customer service and work in a fast-paced environment.

We are working exclusively with our client to find an Account Manager. With ~£480k ARR, 97% retention, and a clear path to £1m ARR, they are now hiring an Account Manager to own member conversion, renewal, and expansion while maintaining trust, credibility, and a no-ego culture. Account Manager ro

We're looking for a Dutch Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Dutch and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in Dutch and English RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. Why You'll Love Working Here: 33 days annual leave (including bank holidays) Hybrid working - 3 days in the office, 2 days from home (subject to training and performance) Monthly performance bonus $600 USD in annual Trip Coins to put towards your own travel Health Cash Plan covering dental, optical, physiotherapy, massages and more Free on-site gym or discounted memberships with Nuffield Health and PureGym Enhanced family leave, enhanced sick pay and an Employee Assistance Programme Life insurance worth four times your annual salary $450 USD employee referral bonus Continuous learning and genuine career progression - many of our leaders started in this role Regular team socials, free lunches, celebrations and recognition events Additional leave for parents/guardians and long service leave after 10 years What You'll Do: Deliver outstanding customer service across phone, live chat and email in both Dutch and English. Support customers with flights, hotels and other travel-related enquiries. Take ownership of customer issues from first contact through to resolution. Deliver an empathetic, professional and efficient customer experience. Manage multiple customer conversations while maintaining accuracy and quality. Work collaboratively with colleagues to achieve team KPIs and service targets. Identify opportunities to improve the customer experience and internal processes. Represent Trip.com's values in every customer interaction. What You'll Bring Fluent spoken and written Dutch and English (essential). Previous customer service, customer support, customer care or contact centre experience. Excellent communication and problem-solving skills. Confidence handling multiple live chats and navigating multiple systems simultaneously. Comfortable working towards KPIs and performance targets. Strong attention to detail and accurate typing skills. A positive attitude with the ability to adapt and learn in a fast-paced environment. Experience using CRM systems or customer service software is advantageous. Travel or tourism industry experience is desirable but not essential. About Trip.com Trip.com Group is one of the world's leading travel technology companies, helping millions of customers book flights, hotels, trains and holidays across the globe. With more than 30,000 employees across 30 countries, we operate global Customer Support Centres that provide 24/7 support in multiple languages. Our mission is simple: to make every journey the best it can be. Our Edinburgh team is home to colleagues from over 30 nationalities, creating a truly international and inclusive workplace where everyone is encouraged to learn, grow and develop their career. Many of our managers and senior leaders started their journey in this very role, making this an excellent opportunity to build a long-term career with Trip.com. If you're passionate about delivering exceptional customer service and want to join a fast-growing global business, we'd love to hear from you

Russian-Speaking Customer Service Advisor Join a Global Travel Brand & Help Customers Explore the World! Edinburgh £26,800 per annum + Monthly Bonus Full-Time - 37.5 Hours Per Week, Monday to Friday 8am - 4:30pm. Please note there will be required flexibility to work weekends if the client requires. Are you fluent in Russian and English and passionate about delivering exceptional customer service? We're looking for enthusiastic, customer-focused individuals to join one of the world's leading online travel companies. Every day you'll help customers with their travel plans, from hotel bookings and flight enquiries to resolving issues and creating memorable experiences. If you enjoy helping people, thrive in a fast-paced environment and want genuine opportunities to develop your career, we'd love to hear from you. What You'll Be Doing Deliver outstanding customer service in both Russian and English via phone, live chat and email. Assist customers with hotel bookings, flight enquiries and a variety of travel-related questions. Take ownership of customer queries from start to finish, ensuring every issue is resolved efficiently. Build rapport with customers while providing a friendly, professional and empathetic service. Work towards individual and team performance targets while maintaining exceptional quality. Navigate multiple systems confidently to find solutions quickly. Work closely with colleagues to continuously improve the customer experience. What We're Looking For Fluent Russian and English (spoken and written). Previous customer service experience, ideally within a contact centre, hospitality, retail or travel environment. Excellent communication and problem-solving skills. Confident using multiple computer systems simultaneously. Fast and accurate typing skills, with the ability to manage several live chats. A positive attitude with the ability to remain calm under pressure. Motivated to learn, develop and build a long-term career. Experience within the travel industry is beneficial but not essential. What's In It For You? 33 days annual leave (including bank holidays). Monthly performance bonus. Annual Trip Coins to put towards your own holidays. Refer-a-friend bonus scheme. Health cashback plan covering dental, optical, physiotherapy, massages and more. Employee Assistance Programme and wellbeing support. Enhanced maternity, paternity and adoption leave. Enhanced sick pay. Life assurance worth 4x your annual salary. Hybrid working opportunities based on performance. Free on-site gym plus discounted memberships with Nuffield Health and PureGym. Excellent training and genuine career progression. Regular team events, celebrations, recognition awards, free lunches, games and seasonal social events. Why Join Us? This is more than just a customer service role. You'll become part of a friendly, supportive team within a global travel business that invests in its people. Whether you're looking to develop your customer service career or take your first step into the travel industry, you'll receive excellent training, ongoing support and opportunities to progress. If you're fluent in Russian, enjoy helping people and are looking for your next exciting opportunity in Edinburgh, we'd love to hear from you. Apply today! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Customer Care Specialist Edinburgh | Hybrid Working | Full Time | September Start | £27,042 + Bonus + Excellent Benefits Do you take pride in delivering outstanding customer service and seeing things through to the very end? We're looking for a confident communicator who enjoys building relationships, taking ownership and delivering exceptional customer experiences across phone, email, live chat and social media. What you'll do: ✅ Support customers across multiple communication channels. ✅ Take ownership of enquiries from first contact to resolution ✅ Build trust through clear, professional communication ✅ Investigate customer queries and deliver the right outcome ✅ Work collaboratively in a fast-paced environment where every interaction matters We're looking for someone who: ✔ Has excellent written and verbal communication skills ✔ Has a genuine passion for helping people ✔ Takes ownership and accountability ✔ Can think on their feet and make informed decisions ✔ Thrives in a busy, customer-focused environment Why you'll love this role: ✨ Hybrid working after your training period (3 days office/ 2 days home) ✨ Bonus Opportunities ✨31 days holiday including your birthday ✨ Supportive and collaborative team environment ✨ A role where your contribution genuinely impacts customer satisfaction Experience Required: We're looking for someone with a strong customer service background. Experience in a contact centre or omni-channel setting is a bonus, but not essential. If you're passionate about delivering exceptional customer experiences and want to join a business where every interaction makes a difference, we'd love to hear from you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Weekend Receptionistn- Sat & Sun: 8am-8pm Edinburgh, EH6 Temporary £13.27ph - potential for permanent Are you passionate about people, community, and creating unforgettable living experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the temp opportunity for you! We’re looking for a proactive, enthusiastic, and customer‑focused individual to help shape a vibrant, supportive, and welcoming community for the residents. What You’ll Do As a key member of the onsite team, you’ll play a vital role in making the community feel like home. Deliver outstanding front‑of‑house service, anticipating resident needs and exceeding expectations. Build strong relationships with residents and colleagues. Support and participate in community events that make the property a memorable place to live. Manage administrative tasks including maintenance logging, database updates, tenancy paperwork, and notices. Carry out viewings, follow up on enquiries, and support sales and leasing activities to drive occupancy. Help with move‑ins and move‑outs. Respond professionally and positively to questions or concerns. Assist with rent arrears processes and ensure timely tenant refund handling. What You Bring We’d love to hear from you if you: Have excellent customer service experience in a front‑facing role. Are a natural team player with strong relationship‑building skills. Can work independently and take initiative when needed. Communicate clearly and confidently. Are organised, detail‑driven, and able to juggle multiple priorities. Are confident using Microsoft Office and open to learning new systems. Bring enthusiasm, flexibility, and a passion for delivering a standout resident experience. This position is to start immediately so post your CV for consideration! (Ritzrecempbus)

Security Officer Location: Edinburgh, EH5 Rate of pay: £13.61 per hour (£29,724) Shift pattern: 4 on / 4 off: 4 days (Apply online only)), 4 off. 4 nights (Apply online only)), 4 off. This is an opportunity to join a professional security team in Edinburgh. The role will see you working a mix of days, nights & weekends on a rota basis. You will be a part of a skilled team providing a dedicated security service. If you are a customer focused security officer, please apply. Essential criteria: • SIA license holder, • Happy working a mixture of days, nights & weekends on a rota basis., • Due to site requirements, candidates must hold a UK passport, and have lived continuously in the UK for the past 5 years Duties to include: • Meeting and greeting visitors and staff to the site, • Access / Egress security control, • Issuing visitor passes, • Regular site security officer patrols, • Gatehouse duties, • You will respond to fire alarm activations, security incidents and emergencies., • Provide friendly customer service to members of staff and visitors, • Complete security incident forms, notebook entries or Accident Report Forms as required., • Ensure all Health & Safety policies are adhered to, • Work in conjunction with site Assignment Instructions, • Respond to emergency situations, • Other general security officer duties when required Momentum Security Recruitment Specialists Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Security Recruitment covers the following markets. • Corporate Security, • Security Management, • Security Guarding - Management & Operations, • Security Guarding - SIA licensed Security Officer & site personnel staff, • Retail Loss Prevention, Audit & Fraud, • Security Sales & Business Development, • HSEQ (Health, Safety, Environmental & Quality Assurance)

We're looking for a French Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in French and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in French and English RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. Why You'll Love Working Here: 33 days annual leave (including bank holidays) Hybrid working - 3 days in the office, 2 days from home (subject to training and performance) Monthly performance bonus $600 USD in annual Trip Coins to put towards your own travel Health Cash Plan covering dental, optical, physiotherapy, massages and more Free on-site gym or discounted memberships with Nuffield Health and PureGym Enhanced family leave, enhanced sick pay and an Employee Assistance Programme Life insurance worth four times your annual salary $450 USD employee referral bonus Continuous learning and genuine career progression - many of our leaders started in this role Regular team socials, free lunches, celebrations and recognition events Additional leave for parents/guardians and long service leave after 10 years What You'll Do: Deliver outstanding customer service across phone, live chat and email in both French and English. Support customers with flights, hotels and other travel-related enquiries. Take ownership of customer issues from first contact through to resolution. Deliver an empathetic, professional and efficient customer experience. Manage multiple customer conversations while maintaining accuracy and quality. Work collaboratively with colleagues to achieve team KPIs and service targets. Identify opportunities to improve the customer experience and internal processes. Represent Trip.com's values in every customer interaction. What You'll Bring Fluent spoken and written French and English (essential). Previous customer service, customer support, customer care or contact centre experience. Excellent communication and problem-solving skills. Confidence handling multiple live chats and navigating multiple systems simultaneously. Comfortable working towards KPIs and performance targets. Strong attention to detail and accurate typing skills. A positive attitude with the ability to adapt and learn in a fast-paced environment. Experience using CRM systems or customer service software is advantageous. Travel or tourism industry experience is desirable but not essential. About Trip.com Trip.com Group is one of the world's leading travel technology companies, helping millions of customers book flights, hotels, trains and holidays across the globe. With more than 30,000 employees across 30 countries, we operate global Customer Support Centres that provide 24/7 support in multiple languages. Our mission is simple: to make every journey the best it can be. Our Edinburgh team is home to colleagues from over 30 nationalities, creating a truly international and inclusive workplace where everyone is encouraged to learn, grow and develop their career. Many of our managers and senior leaders started their journey in this very role, making this an excellent opportunity to build a long-term career with Trip.com. If you're passionate about delivering exceptional customer service and want to join a fast-growing global business, we'd love to hear from you

We're looking for a Greek Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Greek and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in Greek and English RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. Why You'll Love Working Here: 33 days annual leave (including bank holidays) Hybrid working - 3 days in the office, 2 days from home (subject to training and performance) Monthly performance bonus $600 USD in annual Trip Coins to put towards your own travel Health Cash Plan covering dental, optical, physiotherapy, massages and more Free on-site gym or discounted memberships with Nuffield Health and PureGym Enhanced family leave, enhanced sick pay and an Employee Assistance Programme Life insurance worth four times your annual salary $450 USD employee referral bonus Continuous learning and genuine career progression - many of our leaders started in this role Regular team socials, free lunches, celebrations and recognition events Additional leave for parents/guardians and long service leave after 10 years What You'll Do: Deliver outstanding customer service across phone, live chat and email in both Greek and English. Support customers with flights, hotels and other travel-related enquiries. Take ownership of customer issues from first contact through to resolution. Deliver an empathetic, professional and efficient customer experience. Manage multiple customer conversations while maintaining accuracy and quality. Work collaboratively with colleagues to achieve team KPIs and service targets. Identify opportunities to improve the customer experience and internal processes. Represent Trip.com's values in every customer interaction. What You'll Bring Fluent spoken and written Greek and English (essential). Previous customer service, customer support, customer care or contact centre experience. Excellent communication and problem-solving skills. Confidence handling multiple live chats and navigating multiple systems simultaneously. Comfortable working towards KPIs and performance targets. Strong attention to detail and accurate typing skills. A positive attitude with the ability to adapt and learn in a fast-paced environment. Experience using CRM systems or customer service software is advantageous. Travel or tourism industry experience is desirable but not essential. About Trip.com Trip.com Group is one of the world's leading travel technology companies, helping millions of customers book flights, hotels, trains and holidays across the globe. With more than 30,000 employees across 30 countries, we operate global Customer Support Centres that provide 24/7 support in multiple languages. Our mission is simple: to make every journey the best it can be. Our Edinburgh team is home to colleagues from over 30 nationalities, creating a truly international and inclusive workplace where everyone is encouraged to learn, grow and develop their career. Many of our managers and senior leaders started their journey in this very role, making this an excellent opportunity to build a long-term career with Trip.com. If you're passionate about delivering exceptional customer service and want to join a fast-growing global business, we'd love to hear from you

Pertemps are delighted to be working with our public sector client to recruit a number of Customer Contact Advisors within their Social Care Direct team. Role – Customer Service Advisor Location – Edinburgh City Centre (Office based role) Hours – 36 hours per week, Monday – Friday, between 0830 – 1900 (shift patterns will apply) Pay Rate - £14.51 per hour Start date – End of September 2026 Duration – Temporary until February 2027 You will be joining an established team who are the first point of contact for social work referrals. This is a busy, rewarding contact centre role where you will handle calls and emails from members of the public and professionals, accurately recording information and ensuring referrals are passed to the appropriate person timeously. You will be responsible for, but not limited to: Acting as the first point of contact for social work referrals Handling incoming calls from professionals and members of the public Listening carefully and accurately interpreting the information provided Writing clear, concise case notes and updating systems Processing email referrals between calls Liaising with Social Work professionals and internal advisors for guidance Working both independently and as part of supportive team Any other tasks as required You should: Be a good listener Have excellent communication skills, both in writing and verbally Have strong IT skills and be able to learn new systems Have previous customer service experience Be a team player If you are interested in this role and have the required skills and experience, please apply online directly

Dutch Customer Service Advisor Location: Edinburgh Salary: £26,800 per annum + Monthly Commission Hours: Monday to Friday, 8:00am - 4:30pm Our client is currently recruiting for a Dutch Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a long-term career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels while being rewarded with a competitive salary and monthly commission. The Role As a Dutch Customer Service Advisor, you will manage a high volume of customer enquiries via telephone, live chat, and email. Working within a busy customer service environment, you will take full ownership of travel-related queries, resolving issues from start to finish while delivering an exceptional customer experience. Key Responsibilities Manage a high volume of customer contacts across phone, live chat, and email while maintaining excellent service standards. Take ownership of customer enquiries and resolve travel-related issues efficiently from start to finish. Work collaboratively within a high-performing team to achieve shared goals and service objectives. Meet and exceed key performance indicators including Customer Satisfaction (CSAT), Quality Assurance (QA), and Average Handling Time (AHT). Stay up to date with company policies, procedures, and travel product updates. Identify opportunities for process improvements and share feedback with the wider team. Represent the company's values and professionalism in every customer interaction. Maintain excellent attendance, punctuality, and schedule adherence. About You You are passionate about delivering exceptional customer service and enjoy solving problems while creating positive experiences for every customer. You build rapport quickly, remain calm under pressure, and communicate confidently across multiple channels. As a successful Dutch Customer Service Advisor, you are motivated by achieving targets, take ownership of your performance, and consistently deliver high-quality customer service. You thrive in a fast-paced, KPI-driven environment and can confidently manage multiple systems and conversations simultaneously. You value teamwork, reliability, and continuous development, embracing feedback and coaching to grow your career as a Dutch Customer Service Advisor. Skills & Experience Previous customer service experience, ideally within a contact centre or call centre environment. Fluent in both Dutch and English (written and spoken). Excellent communication and problem-solving skills. Strong multitasking ability with accurate typing skills. Confident using multiple computer systems and learning new platforms quickly. Calm and professional approach when handling challenging customer situations. Proven ability to achieve KPIs and performance targets. Adaptable, motivated, and eager to learn. Travel or tourism industry experience is desirable but not essential. Benefits Our client offers a fantastic benefits package designed to reward performance and support employee wellbeing, including: Competitive salary of £26,800 per annum. Monthly commission based on performance. 33 days annual leave, including bank holidays. Additional leave for parents/guardians plus long-service leave after 10 years. Annual travel credits to put towards your next adventure. Employee referral bonus scheme. Health cashback plan covering dental, optical, physiotherapy and more. Employee Assistance Programme. Enhanced sick pay. Enhanced maternity, paternity, and adoption policies. Life insurance (4x annual salary). Hybrid working opportunities (subject to performance). Free on-site gym or discounted gym memberships. Ongoing training and genuine career progression opportunities. Birthday and long-service celebrations. Regular team events, recognition programmes, and social activities. Apply Today If you're a motivated bilingual professional looking to join a successful and growing travel business, we'd love to hear from you. Apply today and take the next step in your customer service career. #edinburgh #call centre and customer service Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Service Manager Location: Edinburgh, EH11 4EX Salary: £36,050 per annum Contract: Full time, Permanent Hours : 35 hours per week The Best in You Brings Out the Best in Me Enable is a dynamic and vibrant social care organisation dedicated to improving the lives of people with learning disabilities and we are looking for a dynamic and motivated Service Manager to join us in ensuring they have the same opportunities as everyone else. You must have the passion and drive to take a lead role in continuing to improve the quality of the services we provide to the people we support and to effectively lead and support local Team Facilitators to manage our frontline support staff. This role is pivotal to the success of our mission and ambition to support people with a learning disability to lead the lives of their choosing; lives that are full, meaningful and inclusive. A successful Service Manager will lead their teams to develop and maintain good relationships and communications with the family and Social Care professionals involved in the lives of the people we support. About You Successful applicants will be able to demonstrate the following: Significant experience of leading and managing Supported Living Services. Experience of managing teams with knowledge of culture change. A commitment to the inclusion of people with a learning disability. An in-depth understanding of the Self Directed Support Act and its principles. SVQ level 4 or the ability to work towards the relevant qualification required for your SSSC registration. SVQ Health & Social Care Level 3 is essential A clear understanding of the need to build and sustain partnerships with stakeholders, commissioners and other third sector providers. The ability to lead our business strategy at a local level whilst promoting ENABLE Scotland with an emphasis on growing our business. Full driving licence with access to your own vehicle for business use. About Us At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. These include, but are not limited to: Person Centred approaches, planning and thinking Introduction to autism Epilepsy awareness Moving and Handling Adult support and protection Child support and protection First Aid Positive Behaviour Support We also have an excellent range of staff benefits on offer including but not limited to: Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care. Employee Assistance Programme Cycle to Work Scheme Season Ticket Loans Blue Light Card Where required, Enable will fully fund SVQ Health and Social Care qualifications - required for SSSC registration Starting a career with Enable is the first step towards making a real difference in our award-winning charity's mission to help create an equal society for every person who has a learning disability. Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles. The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed. Enable reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible if this vacancy is of interest. Note : The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 3 months of their start date. *Terms and Conditions Apply TPBN1_UKTJ

World Courier, a Cencora company, is a global leader in specialty logistics — trusted by the world's leading pharmaceutical and biotechnology companies to transport life-changing therapies around the world. From cell and gene therapies to direct-to-patient & clinical trial supplies, we move what matters most, with precision, care, and purpose. Location & Working Pattern Location: Edinburgh — fully office-based for the first 6 months, then transitioning to a flexible hybrid working pattern. Hours: Monday to Friday, 8-hour shifts on a rotational basis between 07:00 and 21:30. Most shifts fall between 08:00 and 18:00, though flexibility across the full window is required. About the Role As a Customer Service Consultant, you'll be the primary point of contact for our clients — guiding them through every stage of their shipment journey, from initial enquiry and quoting through to booking, real-time tracking, and delivery. You'll work with some of the most complex and time-sensitive logistics in the world, including temperature-controlled cold chain shipments and specialist services such as Direct to Patient and Cell & Gene Therapy. This isn't a typical customer service role. You'll be making real operational decisions, determining routing, selecting transport modes, monitoring shipment conditions, and coordinating across a global network — all while keeping clients fully informed and confident. Within your first year, you'll complete a IATA Dangerous Goods by Air qualification. No prior industry knowledge is required. We will provide full training and support your development from day one. Key Responsibilities Act as the primary client contact for all shipment enquiries via phone, email, and customer portal Receive, process, and update bookings across our Transport Management System and integrated platforms Make routing and transport decisions to maintain temperature control, security, and regulatory compliance Monitor and proactively communicate shipment status to clients, particularly regarding delays or temperature excursions Coordinate with internal departments and global offices to ensure smooth end-to-end execution Produce and issue quotations for individual and study-based shipments, in line with internal approval processes Escalate outstanding activities appropriately and follow internal escalation pathways Handle customer invoicing queries and coordinate with regional financial teams to resolution Skills & Experience Essential: Customer service or client-facing experience — any sector considered Excellent written and verbal communication skills High attention to detail and ability to remain calm under pressure Comfortable managing a varied workload across multiple systems simultaneously Proactive problem-solver who is reliable, dependable, and uses initiative Flexible approach to rotational shift working Beneficial: Background in logistics, supply chain, biopharma, or client relationship management Knowledge of cold chain or temperature-controlled logistics Pre-Employment Checks All successful candidates will be required to complete a Disclosure and Barring Service (DBS) Check and an Aviation Security Check prior to commencing employment. We will guide you through both as part of your onboarding. Why World Courier? Work with purpose — support the delivery of life-saving therapies to patients worldwide Salary uplift after 6 months. Multi-system exposure — build expertise across a range of industry-leading platforms Healthcare cover and competitive pension scheme Annual performance related bonus Employee Assistance Programme

Dutch Speaking Customer Service Advisor Are you fluent in Dutch and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Dutch Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre. What's on offer? Salary: £26,800 + £1,000 annual language bonus Hours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!) Location: Edinburgh City Centre - just a 10-minute walk from the train station The Role You'll be supporting travel customers across phone, live chat and email, taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT). What We're Looking For Fluent in Dutch and English (spoken and written) Previous customer service or contact centre experience Strong communication and problem-solving skills Comfortable multitasking across multiple systems Passionate about delivering exceptional customer experiences Benefits £26,800 salary plus £1,000 language bonus Monday to Friday working pattern Generous annual leave Performance-related bonuses Travel perks and discounts Hybrid working opportunities (performance-based) Excellent training and genuine career progression If you're looking for a role that combines customer service, languages and career development-without weekend shifts-I'd love to hear from you. Apply today or send me a message for more information. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

hackajob is partnering directly with Atos to hire for this role. Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements. With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts. About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. About the Role The Agent Maestro is responsible for transforming of operational processes across the Closed Book Pensions business through the adoption of Atos Agentic methodologies and intelligent automation. This role owns the complete lifecycle of process transformation, taking business processes through a structured framework of: Discover Refine Simplify Optimise Agentify The Agent Maestro will establish the standards, governance, operating model and execution framework required to transition manual and semi-automated pension administration processes into controlled, compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions, ensuring alignment with Atos principles of governance-by-design, operational accountability, controlled decision boundaries and human oversight. Key Responsibilities 1. Agentic Transformation Leadership Define and own the Closed Book Pension Agentification Framework. Create a repeatable methodology for identifying, assessing and prioritising candidate processes. Lead transformation initiatives from current-state assessment through to production deployment. Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations. Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction. 1. Process Engineering & Optimisation Analyse end-to-end pension administration processes. Eliminate waste, duplication, complexity and non-value-add activities. Standardise operational procedures across products and servicing functions. Design target-state operating models suitable for autonomous and semi-autonomous agent execution. Define human-agent interaction models and escalation frameworks. 1. Agentic Operating Model Design Establish governance frameworks for agentic operations. Define agent roles, responsibilities, decision rights and control boundaries. Design operating models incorporating: Human-in-the-loop controls Exception handling Audit management Regulatory oversight Service monitoring Performance measurement Create standards for agent lifecycle management. Atos guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks and controlled human oversight. 4. Regulatory & Risk Governance Ensure all agentic solutions comply with: FCA Consumer Duty Operational Resilience requirements Data Protection regulations Treating Customers Fairly principles Vulnerable Customer obligations Outsourcing and third-party governance requirements Lead risk assessments for all transformation initiatives. Develop control frameworks and risk mitigation plans. Define monitoring and assurance requirements. Support internal audit, risk and compliance reviews. 1. Model Office & Testing Design and maintain an Agentic Model Office environment. Develop testing frameworks covering: Process accuracy Operational resilience Customer outcomes Regulatory compliance Exception management Business continuity Establish production readiness criteria. Lead pilot and controlled rollout programmes. 1. Stakeholder Leadership Engage with Executive Committees, Customer Committees and Transformation Boards. Build strong partnerships with: Operations Technology Risk Compliance Legal Data teams Service Delivery functions Act as the organisational authority for agentic transformation. Present business cases, progress reports and outcome metrics to senior stakeholders. 1. Benefits Realisation & Performance Management Define success measures for agentic deployment. Establish KPI and KRI frameworks. Monitor: Productivity gains Customer outcomes Error reduction Straight-through processing Service quality Regulatory compliance Deliver continuous improvement plans. Key Deliverables The Agent Maestro will be accountable for: Agentification Methodology Process Assessment Framework Agentic Operating Model Agent Governance Framework Model Office Environment Risk & Control Framework Transformation Roadmaps Benefits Realisation Dashboard Regulatory Assurance Evidence Packs Executive Steering Committee Reporting Essential Experience Significant experience within pensions administration, life & pensions or regulated financial services. Extensive business transformation leadership experience. Proven track record of operating model design. Expertise in process optimisation methodologies. Experience implementing automation, AI or digital transformation solutions. Strong understanding of operational risk and governance frameworks. Experience working within FCA-regulated environments. Executive stakeholder management experience. Essential Skills Process Re-engineering Lean / Continuous Improvement Operating Model Design Business Architecture Risk & Controls Regulatory Compliance Change Management Stakeholder Engagement AI & Agentic Operating Models Benefits Tracking Executive Communication Data-led Decision Making Success Measures 25%+ reduction in manual processing effort across targeted processes. Establishment of an enterprise Agentic Transformation Framework. Creation of a fully operational Model Office capability. Deployment of multiple production-ready agentic services. Demonstrable improvement in customer outcomes. Reduction in operational risk exposure. Successful audit and compliance assurance outcomes. Sustainable human-agent operating model embedded into BAU. Benefits 25 days annual leave plus public holidays Pension Scheme with employer contributions matched up to 10% Private Medical Cover Income Protection Life Assurance Flexible Benefits Programme Diversity, Inclusion & Accessibility At Atos, we are committed to creating an inclusive workplace where everyone can thrive. We are proud to be a Care Leaver Friendly Employer . If you require additional support during your application, please speak with your recruiter or contact our dedicated support team. As a Disability Confident Employer , we actively encourage applications from candidates of all backgrounds and abilities. We are committed to providing reasonable adjustments throughout the recruitment and assessment process and aim to ensure candidates who meet the minimum criteria for the role are given the opportunity to demonstrate their capabilities. Contact Information If you would like to discuss this opportunity or require recruitment support, please contact: Recruitment Support Team @ Recruiter Elvira Dupcheva @ Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos. TPBN1_UKTJ

Repairs Advisor - Customer Service Southside of Edinburgh based | office-based role initially during training | moving to hybrid working (3 days in / 2 days at home) Full Time role | Monday to Friday | 35 hours per week Temp role for a minimum of 3 months | potential to be extended & be made permanent Pay rate up to £15.00 per hour + holiday pay Search Consultancy are delighted to be working exclusively with one of our Edinburgh based clients in the housing sector to recruit an experienced Customer Service Advisor to work in their Repairs team. This role would ideally suit an experienced Customer Service candidate with prior experience dealing with Repairs, Housing or Property - although first class candidates from other Customer Service backgrounds will be considered. Duties involved in this role will include: Responding to incoming enquiries and correspondence via phone, email or directly through the company's repairs system Diagnosing requirements & generating work orders to ensure the correct contractors are allocated to carry out necessary repairs Corresponding with contractors & external parties in the course of your work Ensuring response timescales are met at all times Ensuring that the correct documentation is held on each file as per company guidelines Processing customer satisfaction information and providing regular reports on satisfaction levels Contributing to the compilation of performance monitoring reports using Key Performance Indicators Carrying out related Administration duties in line with your role including invoicing for work carried out, ensuring file notes are accurately added to the system & ensuring work orders are authorised In order to be considered for this role your skills and experience should include: Extensive previous experience in a Customer Service role dealing with a wide range of customers - this experience is ESSENTIAL Candidates who have experience in Repairs Co-ordination within Housing or Property would be at an advantage in this process, although this is by no means essential Excellent communication skills, both written and verbal as you will be dealing with customers, the public and external contacts daily in this role Excellent organisation & time management skills, with the ability to prioritise & complete a sometimes very busy workload effectively * Solid IT Skills including the full MS Office suite and the ability to pick up new systems quickly If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age