Customer Service jobs in United KingdomNo experience

We treat complaints as critical intelligence — not admin. We're looking for a high-calibre Complaints Manager who thrives in a regulated, demanding environment, is not afraid to challenge established ways of working and who brings the drive, resilience and leadership required to raise standards ac

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

Department: Customer Services Location: Greenford Type of Contract: Permanent - Full Time ( Weekend and weekdays) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: The Customer Services (Telephony) Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries. The role holder is required to identifying the caller’s requirements, and where possible, being able to resolve the caller’s enquiry at the first point of contact. In more complex scenarios to be able to progress the enquiry using our internal ticketing and wider internal colleague collaboration. The Customer Services (Telephony) Officer is required to manage calls professionally and provide accurate meaning information to our customers, a while projecting the Company’s image in a courteous and helpful manner. The shift patterns are: • Monday- Wednesday: 9am-6pm, • Saturday-Sunday: 9am-5:30pm What the role involves: • Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices., • To operate on a “First Time Fix” ethos, resolving the students’ enquiries at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal., • Providing a high quality student service offering, conducting all activities within operational SLA’S., • Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability., • Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff., • Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required. About You: • Effective communicator, demonstrating empathy and clarity in both phone and written interactions, ensuring all voices are heard and respected., • Exceptional interpersonal skills, including active listening and strong oral and written communication, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds., • Experience in customer-facing environments, with a commitment to delivering inclusive, first-class service to all individuals., • Proven ability to work collaboratively and positively with others, demonstrating strong problem-solving skills and the ability to analyse, follow up, and resolve issues in a timely manner., • Ability to quickly and accurately process information, even under time constraints, while maintaining high standards of accuracy., • Strong organisational skills, adept at managing tasks, priorities, and time effectively to meet diverse needs., • Proficient in all Microsoft Office applications, ensuring efficient use of technology in everyday tasks., • Ability to thrive in a fast-paced environment, adapting to changing priorities and demands., • Experience with telephony and ticketing systems, ensuring seamless and responsive customer service., • Proactive in taking initiative and ownership, driving tasks to completion with a focus on positive outcomes., • Skilled at working towards set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), consistently delivering results that align with organizational goals. Standard benefits of employment at GBS include: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme with NEST, • Tuition reimbursement for career development courses, • Cycle to Work scheme., • Access to GBS “Life” - discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus, • Specsavers eye care vouchers, • Access to a TOTUM discount card and eligibility for a Costco membership GBS is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. We take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under-represented in the sector. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve. If you're looking to make a real difference with your next career move, why not join us.

International Wholesale Account Manager - London.Join the Fortnum & Mason Team!.A generous store and restaurant discount of up to 40%.A fantastic subsidised staff restaurant which uses Fortnum's ingredients.A range of opportunities to develop and grow personally and professionally.To be responsible

We’re seeking an experienced Luxury Travel Consultant with a strong understanding of Arabic leisure markets to craft tailor-made travel experiences that exceed expectations. Premium Leisure Travel Consultant (Arabic Speaking) - London. Premium Luxury Travel Consultant – Arabic Leisure Market.

The Opportunity: The Fisher Investments Institutional Group (FIIG) serves a global client base of diverse investors, including but not limited to: governments, pension funds, foundations and endowments, insurance and financial institutions, and healthcare organizations. As an Institutional Client Operations Specialist, you will have the opportunity to challenge yourself and grow by interacting with members of Senior Management, Research, Investment Ops, Finance and Legal, all while developing expertise surrounding Institutional asset management. You will report to the team leader of Institutional client operations. You will develop the skills required to drive long-term projects relating to new Institutional clients, Institutional fund vehicles, Institutional client onboarding, and Institutional client service. You will learn nuances of regulatory regimes in over 20 countries, and develop the ability to converse intelligently with legal counsel and compliance officials both internally and externally. We are looking for someone who can build long-term internal and client-related projects. Within the first year, you will be adding value to our team by serving as subject-matter expert surrounding Institutional asset management, client onboarding, regulatory complexities, and internal process improvements. The Day-to-Day: • Be a point of contact for our Institutional client requests, ensuring our clients receive the best service possible, • Manage large cash flows, • Coordinate complex reporting requirements for our clients, • Onboard new accounts using the appropriate processes and procedures, • Manage the maintenance of Institutional fund vehicles by coordinating with custodians, internal teams and global regulatory bodies, • Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors, • Bachelor's degree or equivalent combination of education/experience, • 2-3 years professional experience in the financial services industry, • Familiar with securities, financial markets and institutional account types, • Experience with customer/client service, • Project management experience, ability to adjust workload based on priority, and passion with process improvements The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services, • A collaborative working environment that practises ongoing training, educational support and employee appreciation events FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. OR for an individual contributor, they man

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

Are you organised, proactive, and passionate about delivering exceptional customer service? My client is looking for a Customer Service Administrator to join their team and ensure continuity of care and support for our valued client base. This role is key to maintaining high standards of customer af

That's why we build homes and deliver services for everyone in the community to thrive. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. You will need to evidence at interview how yo

This role is crucial in ensuring accurate financial reporting, compliance with charity regulations, and supporting the organisation’s mission through sound financial management. This post requires a detail-oriented and proactive Financial Accountant to join our charity’s finance team.

We are working with a leading specialty insurer to find them an experienced Reserving Actuary to join their Reserving team.This role offers the chance to take ownership of key reserving processes, with a particular focus on Financial Lines and contribute to the delivery of Solvency II technical prov

Travel Consultant - Ealing, London.We are now accepting applications for the position of .Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no

To provide, primarily, all standard porter services for hotel Guests in line with Standard Operating Procedures including: delivering guest luggage, storing guest luggage and providing an efficient and hassle-free service to the guest. Front of House Porter - London. To ensure the highest standar

At Bvlgari Hotel London, timeless Italian elegance meets contemporary luxury in the heart of Knightsbridge. Proven leadership experience in luxury hotel reservations or front-of-house operations. Join us at Bvlgari Hotel London and be part of a team dedicated to setting new standards of luxury hospi

Rapport! The CSM will manage the entire customer service team at the.

We're looking for a hands-on Account Manager to join our expanding Dual Management division, overseeing the staff working in prestigious residential buildings primarily across London.

Overview One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent. We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House. Our promise to you • 28 to 32 days holiday per year (increase with years of service), • Complimentary stay including a food and beverage experience, • Career planning - regular performance reviews, • £1,000 "Refer a Friend" scheme, • 50% Discount in Food and Beverage Outlets, • Cycle to work scheme or season ticket loan, • Work wear dry cleaning and meals on duty, • Discounted friends and family rates, • Employee assistance programme, • Reward programmes, long service awards and staff recognition incentives, • Private Medical Insurance, • Private Dental Cover, • Private Pension Scheme Objective: • To ensure the team assist our guests in planning and booking their One Aldwych experience, either online, over the telephone or via emails. This includes handling bedroom, food & beverage reservations and responding to incoming telephone calls to the Hotel in accordance to the One Aldwych standards. What you will bring • Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow, • In your role heading the Reservations department you will manage all aspects of the Reservation operation and, together with your team, strive to create memorable experiences for our guests, • You will be engaging and leaving positive lasting impressions with guests and colleagues. You will be an expert in converting enquiries into bookings, • You will be able to gage detail from our guests and equally able to record and present information to all parties meticulously, • Previous experience in a similar role and in a luxury environment is beneficial Your responsibilities • Efficiently manage the smooth running of the Reservations operation and team i.e. manage the Reservations Agents to ensure that all One Aldwych standards are maintained, manage the daily workload of the team and ensure effective organization of tasks, • Assist with any issues that might arise during the course of a day, review work strategy if necessary and prioritize calls, emails, SynXis or projects (as applicable), • Prepare and host Weekly Arrivals Meeting, • Monitor Market Segments to ensure the correct assignment into all reservations, ensuring all bookings are tracked correctly for statistical purposes (company profiles, attached, travel agents attached, no bookings under default segments), • Ensure all team members comply to PCI procedures and be the main point of contact for Finance, • Have working knowledge of all hotel internal and external reservation systems (Site Minder, IDeaS, Opera, SynXis, Open Table, The Fork and InfoGenesis), • Manage room inventories, allocations, food & beverage systems to ensure optimal revenue conversion for the business, • Maintain effective communication and close collaboration with the Revenue team, • Manage all incoming calls and Room Service order taking, in accordance to LQA, Forbes and Hotel standards, etc.

Job Title: Senior Private Account Manager M/F/D - (Fully Remote) Location: Remote Reports to: Head of Private Client About the Company DSJ have partnered with a global leader in fine wine and spirits trading, investment, and portfolio management. Since inception over a decade ago, the business have transformed the way private clients buy, sell, and manage fine wine through cutting-edge technology and a commitment to transparency. Key Milestones: • Founded over a decade ago, the business has successfully expanded internationally within the first year., • Recognized as Leading Online Retailer multiple times by leading industry publications., • Launched the world's first fine wine trading app and introduced managed portfolios for high-net-worth clients., • Surpassed 30,000+ client accounts and exceeded $150M in assets under custody., • Expanded operations across Europe, Asia, and North America, Australia including dedicated warehouses and offices in major financial hubs., • Recently launched a global marketplace, now the largest and most liquid platform for fine wine trading with over $350M in liquidity. Global Infrastructure & Partnerships: A network which includes over 1,000 producers and suppliers worldwide, integrated through advanced APIs and EDI technology. Partnered with multiple warehouses across three continents, global logistics providers, and payment processors supporting multi-currency transactions. Integrated with major wine exchanges to provide clients with unparalleled market access and liquidity. Role Overview As a Senior Private Account Manager, you will be the primary point of contact for high-net-worth clients, managing their fine wine portfolios and delivering exceptional service. You will leverage the company's global platform and market-leading technology to help clients achieve their investment, collection and consumption goals. Key Responsibilities • Client Relationship Management:, • Build and maintain strong relationships with private clients, ensuring trust and long-term engagement., • Act as a strategic advisor on fine wine acquisition, trading, and portfolio diversification., • Portfolio Management:, • Assist clients in building and optimizing wine portfolios using the company's trading platform and managed portfolio products., • Provide insights on market trends, valuations, and liquidity opportunities., • Advise clients on old and new world wines suitable for their requirements and interests., • Sales & Business Development:, • Identify opportunities to grow client accounts and increase assets under management., • Drive engagement with our marketplace and promote new products and services., • Market Expertise:, • Stay informed on global fine wine trends, pricing, and investment strategies., • Collaborate with trading and market-making teams to deliver best-in-class solutions., • Compliance & Process:, • Ensure all client interactions adhere to regulatory standards and internal processes., • Proven experience in private client management, luxury goods, or investment advisory., • Strong knowledge of fine wine markets and/or alternative investments., • Excellent communication and negotiation skills with a client-centric approach., • Ability to manage high-value relationships and deliver tailored solutions., • Be part of a pioneering company shaping the future of fine wine investment, collection, consumption., • Work with a global client base and cutting-edge technology.

Travel Consultant - Kingston Upon Thames, London. New Opening Kingston Travel Centre in Spring 2025.

To clean on your floor all guest and staff areas ensur.

Travel Consultant - Richmond upon Thames, London.We are now accepting applications for the position of .Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and un

Reservations Manager - Holiday Inn Express Limehouse. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the indu

We’re on the lookout for a friendly, energetic TikTok Shop Account Manager to take charge of and grow a TikTok Shop presence in the UK. You’ll be managing the platform end-to-end - from live shopping and content planning to promotions and community engagement. Hosting live TikTok Shop sessions a

Join a team that’s shaping the future of eye health.Are you ready to make an impact in the growing healthcare sector? We are looking for an.West London and the South East.This is your chance to work with market-leading brands, drive innovation, and build strong partnerships that improve lives.This

We are delighted to be recruiting for this fabulous new opportunity to join a leading ladieswear supplier renowned for its fashion-forward knitwear and strong relationships with some of the UK's best retailers.Our client is highly respected in the industry and offers excellent management, wonderful

Mobile Funeral Service Specialist Level One.Frederick W Paine Funeral Directors, East Molesey.We're looking for an empathetic and well-organised individual to join our team at Frederick W Paine Funeral Directors as a Mobile Funeral Service Specialist (Level One).

Global Mobility Account Manager - German Speaking.

COYA is a luxury lifestyle group with two iconic venues in London: Mayfair and Angel Court, alongside a global presence in destinations such as the Middle East, Mykonos, Monte Carlo,Barcelona, and Marbella.

You will be a natural leader of people who can inspire a team and bring out individual potential, an ambassador of the brand; you will need to be calm and collected when managing your team.Inspire your team to deliver the owners' vision, to bring a unique and immersive dining experience to our guest

Senior Client Relationship Manager - Fixed term contract London or Edinburgh Role Overview Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Our people are our success, and we work as one team. We are recruiting a Senior Client Relationship Manager to provide client development and relationship management for a portfolio of identified relationship clients. This role is integral to the firm's growth strategy and revenue generation objective and is global in focus, working across Pinsent Masons' entire network and drawing on all available resources across the firm to take all that is relevant of Pinsent Masons to the clients to build long term sustainable relationships. This role is initially a Maternity cover contract - running until February 2027. Our standard working hours are 9.30am-5.30pm, however as an inclusive employer, we are willing to consider any flexible working requests. Candidate Overview We are looking for candidates who ideally hold the following skills and experience: • Extensive previous experience in a client facing key account management role in either a legal setting or other partnership professional service setting., • Experience being the custodian of the Relationship Development plan for identified clients. Ensuring plans are strategically aligned, current, and orientated around the client's objectives., • Proven ability to Identify and creating business growth opportunities out of market developments and hot topics aligned to the firm's strategy and topical market theme, • Able to lead on and drive best practice within relationship development by identifying, developing, implementing and maintaining the most efficient and effective means of working., • An expert in relationship building using strong interpersonal and communication skills to understand and adapt to the needs of clients and colleagues., • Be comfortable acting as a true advisor - challenging preconceptions and ways of working where appropriate, with stakeholders of all levels. What happens next? Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow.We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. #LI-BONF

Are you a creative, dynamic and enthusiastic Senior Account Executive/Account Manager with a passion for and experience in high end interior design? Look no further because we have an exciting opportunity for you! A leading PR agency is currently seeking an exceptional Account Manager to join our fr

The School of Musical Theatre and School of Acting offer full-time BA and MA courses. In 1939, Grace and Olive joined forces to create the Cone Ripman School, subsequently named the Arts Educational Schools. The Day School and Sixth Form remains the leading school of its kind in the UK with all stud

We have an exciting opportunity for a Travel Consultant to join our vibrant Sales Team. Passion for travel and walking a bonus!.

Assist the sales team with prospecting, meetings, CRM management, pipeline tracking, and execution of growth initiatives while collaborating across wider team functions.

Enrich the Journeys of our People and our Guests as our.The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential.This could be your moment to become a part of our journey! We are located opposite Marylebone station

Account Manager / Account Executive / Regional Account Manager / Inside Sales Executive / Sales Executive to join a global, leading cable manufacturer.This Account Manager / Regional Account Manager / Inside Sales Executive / Sales Executive will be working hybrid, 3 days office, 2 days home based,

Wholesale Account Manager Asset Finance. James George Recruitment have partnered with a leading Asset Finance House in their search for a Wholesale Account Manager to join their Technology solutions team.

Ecommerce Account Manager - London/Hybrid - up to £50k Basic - Premium Homewares. Ecommerce and Wholesale channels to deliver sustainable revenue and support long-term market growth.

Are you an ACA or ACCA qualified Audit & Accounts Manager (or an Assistant Manager looking to step up to full Manager grade) from an accountancy firm, looking to upgrade to a Top 30 practice where you can carry out a high profile and varied new general practice role split between audit assignments (

Are you looking to start a career or looking to retrain? Whether you have.

Ready to Drive Results and Build Connections? Join Radisson Hotel Group as an Account Manager!.

Join the Team!Join the Millennium Family!.If you want to be part of our 4-star property at the amazing location of Knightsbridge, do not miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced.The purpose of this role is to assist in the daily

Millennium Gloucester Hotel London Kensington is seeking a versatile.This dual role combines guest-facing responsibilities, logistical support, and concierge assistance to ensure a welcoming, efficient, and seamless guest experience.The successful candidate will work.Doorman and three days per week

We’re working with a leading creative retail and POS agency that partners with some of the biggest names in beauty and luxury — delivering standout in-store campaigns, displays, and marketing materials that bring brands to life. They’re looking for an experienced Account or Project Manager to join their East London studio. You’ll be the link between creative, production, and client teams — managing projects end-to-end across in-store visual merchandising, semi-permanent POS, packaging, and promotional activations. This is a fast-paced, creative role where no two days look the same. You’ll manage timelines, budgets, and suppliers, keeping projects on track and clients informed. It’s ideal for someone who thrives on the detail but loves working within a creative, collaborative environment. What you’ll be doing: • Managing projects across in-store POS, retail campaigns, and marketing materials for global beauty brands., • Acting as the key point of contact for clients — ensuring briefs are understood, timelines managed, and expectations met., • Coordinating with design, production, and print partners to ensure seamless project delivery., • Managing budgets, schedules, and approvals from concept to installation., • Solid experience in creative project or account management within retail, POS, or marketing production., • A strong understanding of the beauty, luxury, or lifestyle sector would be a huge bonus., • Confident communicator with brilliant attention to detail., • Highly organised, proactive, and comfortable managing multiple deadlines. If you’re looking to join a growing agency where you can work closely with global beauty clients and see your projects come to life in stores across the UK and Europe, we’d love to hear from you. To apply, send your CV to Amy at Genesis Creative Recruitment.

Social Media & Influencer Marketing Account Manager Hybrid | £45k + Benefits We are working with a fast-growing creative agency delivering standout social and influencer campaigns for major consumer brands. They’re looking for a confident Account Manager to lead client work, manage influencer partnerships and bring big ideas to life across all major platforms. The role: • Run day-to-day client relationships, • Plan and execute social & influencer campaigns, • Source, negotiate and manage talent partnerships, • Agency experience in social/influencer management, • Platform know-how and trend awareness, • Strong client and project management skills, • £45k + great benefits, • Hybrid working with an inspiring Windsor office, • Big-brand campaigns & clear progression

Salary – up to £40,000 - £50,000 DOE + bonus and excellent benefits London (Hybrid) An exciting AV Account Manager or AV Senior Account Manager role has arisen at one of the UK’s leading, and fastest growing, independent media agencies. This agency has consistently ranked as one of the ‘Best Places To Work’ in the industry and has established an incredible reputation for nurturing talent (they provide one of the highest-ranking training and development programmes out there) and delivering award-winning campaigns. The AV Manager / Senior Manager role has arisen due to growth and you will be the go-to person for a selection of the agency’s most important clients. Key Responsibilities: • Lead the planning and delivery of multi-channel media campaigns, with a strong focus on TV and AV, • Build and maintain trusted client relationships, acting as the day-to-day contact, • Collaborate across digital, data, and reporting teams to ensure integrated thinking, • Present campaign plans and performance updates with clarity and insight, • Manage / mentor more junior members of the team, • Use planning tools (e.g. Touchpoints, Techedge) Your profile: • Proven experience in media account management, ideally within an agency, • Hands-on expertise in AV planning (TV is a must), • Strong communication and client-facing skills, • Confidence with planning tools and data-led insights, • A proactive, collaborative approach with a sharp eye for detail If you are keen to join one of the UK’s most forward-thinking, progressive agencies this is a great opportunity to do so. Please apply to find out more.