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Role: Reseller / Distribution Account Manager Location: Home based / South East Contract type: Full time, permanent Carrier Solutions now have an opportunity for a Resell / Distribution Account Manager based ideally in the South East. The main objectives for this role will be to identify and develop new business opportunities and grow the sales in conjunction with our distribution sales teams. Also to grow the CSUK overall business, quoting and selling all DX and VRF products with Toshiba and Carrier brands. What will I be doing? • Maximising market share and increase sales revenue whilst controlling margin., • Work in conjunction with the current CSUK sales team to increase UK’s market share and presence within the allocated sales region., • Target and identify new/potential resellers/distributors., • Achieve sales targets and develop new business seeking opportunities for channel growth., • Update resellers on product and service developments to ensure they are fully armed to promote our products and services to the best of their ability., • Develop relationships with resellers through regular customer contact., • Collate monthly sales & forecast reports and work with National Distribution Manager to analyse and use to optimise sales potential. Requirements • Knowledge of HVAC industry, in particular DX and VRF products., • Strong sales background in HVAC dealing with associated installing contractors, M&E’s and/or specification consultants., • Presentation skills and ability to conduct meetings., • Strong communication skills, • Commitment to customer service excellence, • UK Driving Licence, • IT Literate with MS Office skills Benefits • Competitive base salary dependent on experience., • Sales bonus, • Company Vehicle or cash allowance, • 25 Days Holiday + bank holiday, • Holiday purchase scheme, • Company Pension, • Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations About us Carrier is a global leader in intelligent climate and energy solutions across residential, commercial and industrial applications. Powered by cutting-edge technology that combines comfort, efficiency and sustainability, Carrier continuously sets global standards through innovation and expertise. Founded in 1902, Carrier Global is the inventor of modern air conditioning and a pioneer in the heating, ventilation and air conditioning (HVAC) industry. For over a century, Carrier has advanced entire industries, revolutionised comfort, and changed the world forever. We optimise indoor spaces for occupant health and safety while improving energy efficiency. We strengthen and connect the cold chain to preserve, protect and extend the supply of food and medicine worldwide while accelerating the shift to electrification. At Carrier, our inclusive and diverse team works to make a positive difference for people and the planet. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:

Technical Accounting Manager / Senior Manager - Fixed Term Contract - Professional Services Firm in London. In your new role as a Financial Reporting Manager, you will be responsible for conducting complex and technical reviews of financial statements and annual reports for a number of local and int

Accounts Manager - West London Accountancy Practice. As a Client Manager, you’ll be the main point of contact for a portfolio of clients, ensuring they receive timely, accurate, and proactive support.

Technical Accounting Manager - Insurance - London (Hybrid) - £110,000 - £125,000. A dynamic and forward-thinking insurance group is seeking a Technical Accounting Manager to join its London-based finance team. Strong technical knowledge of UK GAAP, US GAAP, IFRS, Lloyd’s, and Solvency II.

As the Accounts Manager, you will oversee the day‑to‑day running of the firm’s finance function within a small to medium‑sized legal practice.

Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Customer Services Executive to join their sociable team. Customer Services Executive, London, £27,000 + Bonus, Hybrid-Working, Mortgage Brokerage, Immediate Start!.

This is a fantastic opportunity for someone who enjoys a mix of audit and accounts work, and wants to work with a broad and interesting portfolio of clients in a supportive environment. Provide practical, hands-on advice and build lasting client relationships. The opportunity to take ownership and p

Ipsos is a global leader in market research, and we are seeking English‑speaking Telephone Interviewers with experience engaging with customers in the American and Australian market. You will conduct telephone interviews with business customers across a variety of sectors, gathering high‑quality insights that help shape our clients’ business decisions. This role offers flexible shift options and the choice to work remotely or from our offices in London (Angel). Key Responsibilities • Conduct telephone interviews using scripted questionnaires., • Gather accurate, detailed feedback from participants., • Communicate confidently with customers in the (US/Australian) business environment., • Excellent English communication skills, both verbal and written., • Experience speaking with or servicing American and Australian customers (e.g., call centre, customer service, sales, or research)., • Confident computer skills., • Laptop or PC with Windows 10 or above and a working webcam (for interactive training)., • USB headset with microphone for clear audio. What We Offer • Full paid training—no prior market research experience required., • Flexible working schedule, with remote options available., • Opportunity to work with a globally recognised engineering client., • Long‑term, ongoing shifts based on performance., • Friendly, supportive team environment. Ready to Start Your Ipsos Journey? Join our team of professional Market Research Interviewers and help deliver insights that make a real difference. Apply today and enjoy flexible, rewarding work with a global leader in research!

Ipsos is a global leader in market research, and we are seeking English‑speaking Telephone Interviewers with experience engaging with customers in the Australian market. You will conduct telephone interviews with business customers across a variety of sectors, gathering high‑quality insights that help shape our clients’ business decisions. This role offers flexible shift options and the choice to work remotely or from our offices in London (Angel) or Edinburgh. Key Responsibilities • Conduct telephone interviews using scripted questionnaires., • Gather accurate, detailed feedback from participants., • Communicate confidently with customers in the Australian business environment., • Excellent English communication skills, both verbal and written., • Experience speaking with or servicing Australian customers (e.g., call centre, customer service, sales, or research)., • Confident computer skills., • Laptop or PC with Windows 10 or above and a working webcam (for interactive training)., • USB headset with microphone for clear audio. What We Offer • Full paid training—no prior market research experience required., • Flexible working schedule, with remote options available., • Opportunity to work with a globally recognised engineering client., • Long‑term, ongoing shifts based on performance., • Friendly, supportive team environment. Ready to Start Your Ipsos Journey? Join our team of professional Market Research Interviewers and help deliver insights that make a real difference. Apply today and enjoy flexible, rewarding work with a global leader in research!

Big Picture has provided technical sales and training teams to the IT and electronics industry worldwide since 1996. Clients have included Dell, Intel, Microsoft, Canon, Amazon, and Lenovo, working across all segments and verticals. Big Picture's award-winning teams work with direct sales, channel partners, and customers to drive adoption of new technologies and innovative solutions to a global audience. As our teams expand further, we are looking for an Account Team Manager to manage the delivery of sales and enablement services to a key client across the UK Channel business. The role will manage multiple teams of Technical Sales and Business Development Managers throughout the UK. Successful candidates will have experience within the compute sales channel, compute direct sales and have successfully managed teams. Responsibilities • Understand the clients' objectives on sales and training outcomes for the team to deliver to direct sales, channel partners and customers., • Strategise methodologies and processes to deliver on these outcomes. This will involve planning both team activities and measurement criteria to ensure the team overachieves on expectations., • Implement this strategy with the team. Build a strong cadence of reporting to measure success and identify training/ service gaps., • Manage the day-to-day delivery of the services and report progress against objectives both internally and with the clients., • Identify any instances of underperformance or knowledge/ skills gaps and build a program to support the teams in removing any barriers to success., • Improve the ongoing service delivery by collating feedback from all internal and external stakeholders and recommending changes to align with more successful outcomes., • Support the extended team by delivering product presentations and keynotes during roadshows. Skills • Proven track record of driving teams to achieve sales targets and operational excellence, • 5+ years in-depth knowledge of the IT sales market, both in direct and indirect channels, • Excellent reporting and analysis acumen, • Pro-active management experience - leading from the front, • Innovative team building and motivational skills, • Creativity in overcoming obstacles and driving change

Luxury travel consultant required for this small, expanding, award winning travel company The role is split into luxury group travel/Events and worldwide leisure travel. Salary up to £50,000 plus bonus and benefits. Hybrid role 3 days in London, 2 days from home, after passing probation Luxury travel consultants consultants duties • 50% of your time will be looking after some high profile clients, organising their UK/worldwide events and group travel Booking individual flights, number of hotel rooms, exclusive hotels, dinners, meeting spaces and activities. -The other 50% will be booking worldwide luxury tailormade travel, dealing with UHWIs, ranging from private jets, safaris, beach holidays, Adventure trips. -Booking flights using sabre Luxury travel consultants skills required -Solid background working in luxury leisure travel ideally with some groups and sabre knowledge, ideally working to targets --Able to work on a hybrid basis initially 4/5 days in the office, once you have passed probation, 3 days in the office -Happy to attend client meetings Additional information -Happy to pay up to £50,000 plus great bonus of up to a further 10k and benefits If you are interested in this exciting role please apply online or send your cv to quoting DT 60283

Ref: MK46957 的確できめ細かなサービスの提供を手がける旅行会社が、イギリス国内での企業視察、観光、インセンティブツアー等、様々な目的に 応じた団体・個人旅行を扱うツアーオペレーターを募集。 トラベルコンサルタント業務の経験があり、お客様の立場に立ってきめ細やかな手配ができる方を求めています。 ――――――――――――――――――― ・応募対象： ≪〇応募可能なビザ≫ 永住権、配偶者、パートナービザ ≪×応募不可≫ YMS・卒業ビザ、学生ビザ、ビザをお持ちで無い方 ・勤務形態： 基本オフィスベース（週１で在宅勤務応相談） ・ビザサポート：なし ――――――――――――――――――― 【職務内容】 ・日本からヨーロッパ（特に英国）に来られる方々の旅行の現地手配 ・日本の旅行会社やツアーオペレーターとのやりとり ・グループや少人数旅行の見積り準備 ・旅行手配（ホテル・車・ガイド・レストランなど） 【応募要件】 ・旅行業界経験者 ・やる気があり明るくポジティブでコミュニケーションの能力が高い方 ・フットワークの軽い方（ホテルの部屋を見に行ったり、グループに会いに行ったりすることもあり） ・小規模オフィスでもチームワークを取りながら業務できる方 ・ビジネスレベルの高い日本語力・英語力保持者 ・PCスキル(Microsoft office)保持者 【給料】 経験に応じて£26K～レベル（上限は経験により検討） 【雇用形態】 正社員雇用 【開始時期】 決定次第すぐ 【勤務時間】 月－金 9：30-17：30 （夏の繁忙期以外は残業ほとんどなし） 【勤務地】 ロンドン中心部 【ビザ】 原則英国でビザのスポンサーなく無期限に就労可能なビザをお持ちの方がご応募可能です。 ※YMSビザ、卒業ビザ、学生ビザをお持ちの方からのご応募は残念ながら受け付けておりません。 ※お問い合わせの際は、該当の求人番号（Ref: MK46957）を本文先頭にご記入いただきますようお願いいたします。

Customer Services Manager | London City (on‑site) | £36,000 - £39,000 My client, a well‑established provider of luxury serviced office space, is looking for a Customer Services Manager to join their team in their London City centre. This is a hands‑on leadership role where you will oversee day‑to‑day Centre operations, lead a small team, and ensure an exceptional customer experience at all times. Role and Responsibilities: • Lead the Centre team to deliver consistently high customer service standards, • Build strong relationships with clients and ensure their needs are met, • Oversee day‑to‑day building operations, ensuring the Centre is always well‑presented, safe and running smoothly, • Manage customer renewals and support retention across the Centre, • Conduct tours for prospective clients and promote the Centre effectively, • Support team development through regular coaching and performance management, • Ensure compliance with all operational and health & safety procedures Essential Skills: • Experience in a customer‑facing, commercial environment, • Previous team leadership or management experience, • Strong communication and relationship‑building skills, • Highly organised with strong attention to detail, • Confident, proactive and able to remain calm under pressure, • Good IT skills and the ability to manage multiple priorities Package: • £36,000 - £39,000 salary, • 25 days holiday, • Company benefits, • Opportunities for training and development

Monitoring & Responding Officer 24/7 Emergency Response Service An exciting opportunity to join a frontline emergency response service supporting vulnerable residents to live independently and safely in their own homes. About the Role • Provide a professional and compassionate call handling service for routine and emergency calls, • Use a call monitoring platform to assess risk and identify appropriate intervention, • Deliver mobile response to residents’ homes across the borough, • Make on-the-spot assessments and coordinate support from emergency services, health professionals, family or care agencies where required, • Provide reassurance and practical assistance during emergencies, • Carry and operate specialist equipment, including safe lifting equipment and basic first aid, • Undertake minor maintenance of telecare equipment (battery changes, minor faults, equipment failures) to ensure continuous service, • Maintain accurate, timely records and ensure confidentiality at all times, • Promote dignity, choice, independence and safeguarding in every interaction, • Work collaboratively with colleagues and partner agencies to deliver a high-quality service Shift Pattern • 7am–3pm, 3pm–11pm, 11pm–7am, • 7 days a week including weekends and bank holidays, • 20-minute handover required before each shift About You • Experience working in an emergency call monitoring environment, • Experience supporting vulnerable adults in a social care or similar setting, • Confident using call monitoring systems (e.g. PNC or Tunstall/Verklizan; Answerlink desirable), • Excellent communication skills with a calm and empathetic approach, • Ability to assess situations quickly and make sound decisions under pressure, • Strong IT and administrative skills, • Understanding of safeguarding and person-centred care, • Physically able to undertake frontline duties including safe lifting, • Full, clean UK driving licence (fleet vehicles provided subject to assessment)

Location: London - Holborn Type: Full-Time | Mid-Senior Level Department: Operations Title: Senior Luxury Experience Designer Compensation: Starting from GBP 34,000 to 38,000 We are Queen of Clubs We don’t just design trips, we create lifestyles. Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe’s most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group, has been operating since 2009 and has expanded to five different countries with prime location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), Milan. From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world’s wealthiest travelers and their most memorable moments. We are looking for an Senior Luxury Experience Designer to join our fast-paced, international, and stylish London office in Holborn YOU WILL • Manage and coordinate LuxuryTravel Requests from A to Z, reporting to the Team Leader, • Handle full itineraries, ground operations, hotels, villas, logistics, and exclusive experiences, • Communicate daily with luxury suppliers, travel agencies, and international experienced advisors, • Design tailor-made itineraries and proposals for elite clientele, • Maintain close contact with suppliers and clients to ensure total satisfaction, • Use BeConcierge CRM to create and track bookings, • Apply strategic sales techniques to close deals and exceed goals, • Collaborate with your team to resolve any client concerns swiftly and gracefully, • Gather and report client feedback to constantly elevate service, • With the right seniority, lead and supervise assistant bookers YOU ARE • Fluent in English (Other languages are a plus), • Deeply passionate about Luxury travel, lifestyle, and service, • Based in London – this is an in-office position only, • Skilled at working under pressure with flawless attention to detail, • Comfortable with quick math, pricing, and costing, • Experienced in the travel or hospitality industry, ideally from:, • Travel agencies / Tour operators, • Concierge companies / Luxury hotels, • Wedding or event planning, • Family offices or luxury sales roles, • Positive, proactive, and client-focused, • Motivated, stylish, and ready to grow in a fast-moving environment WE OFFER • A starting salary of £34,000 to 38,00 gross/year, plus great performance-based incentives, • MacBook and iPhone provided, • A key position within a leading international B2B travel brand, • A dynamic, multicultural team of travel experts, • An inspiring work environment in the heart of London, • Constant learning, innovation, and the chance to shape unforgettable experiences, • Real opportunities for growth and leadership YOU LIVE Already in London or the surroundings. Please do not apply if this isn't the case.

We're looking for an experienced Senior Product Manager for a mission driven Series A travel business who are building a leading digital ecosystem to support travel needs for disabled and elderly customers across the globe. If you're an experienced IC PM looking to work on something meaningful, which creates positive social impact look no further! The business is entering a new period of growth as they expand globally and you'll have the chance to work on their flagship product, which requires a strong background in building highly complex systems. They build for end users as well as travel operators so balancing competing customer needs is essential. You'll lead product strategy, make critical decisions about when to accommodate client-specific needs versus when to maintain platform consistency and scalability. Partner with engineering and design and build the bridge between tech and commercial teams. This is what our ideal candidate looks like: • 6+ years in B2B/SaaS product management found in product / tech led organisations, • We'd also like to see some B2C/consumer facing product experience too, • Strong preference for start up/scale up experience (Preference for Series A/B), • Experience working with global customers and global teams, • Clear strategic experience, partnered with an analytical mindset/background, • Excellent communication skills with an ability to cater to diverse audiences, • An understanding of accessibility standards Msc: This role requires 3 days per week in office in Central London. You must have authorization to work in the UK, no visa sponsorship available.**

Senior Venue Sourcing Account Manager - Events London / Hybrid £Negotiable Stellar opportunity for an experienced Venue Sourcing professional to join a busy team and manage key accounts delivering a range of venue solutions. The Company This agency needs no introduction and has a strong legacy of producing world class large scale events, from conferences to award ceremonies and more! With an excellent culture, brilliant staff retention and a commitment to career development this agency cares about it's team. Due to exciting growth we are now supporting with the hire of an experienced venue sourcing professional for their London team. The role As a Venue Sourcing Account Manager you will be working within a dedicated venue sourcing team, and line management is part of the role. With a dedicated portfolio of accounts you will be responsible for account mapping and developing venue sourcing business on these accounts. Writing winning proposals, attending site visits with the events and production teams and ensuring maximum commissions from venues will also be key. Attending industry events and FAM trips to increase product knowledge will be part of this role. About you As an experienced venue finder with experience working with clients in an agency or venue sourcing company you will naturally build strong relationships to ensure repeat business from clients as well as across a hotel / venue portfolio. Strong systems experience with venue sourcing software (bespoke or industry leading) is key and you will have line managed / mentored a small team. It is crucial that you have a full drivers' license and own vehicle to apply for this role. Get in touch with us to register your details if you are interested in other positions - we specialise in events, production, audio visual, creative, marketing, comms & advertising.

Job Title: Training & Communications Consultant (Energy Client Experience Required) Location: Hybrid, 1days/week onsite-London, UK Duration: 6months Contract Inside IR35 500GBP/day Role Overview We are looking for a Salesforce Training & Communications Consultant to support a Salesforce implementation within the Energy sector. The role focuses on delivering effective training and communication to ensure successful user adoption of Salesforce across the business. Key Responsibilities • Deliver onsite training to employees as part of the Salesforce implementation, • Design and deliver engaging training materials using tools such as Articulate 360, • Create user guides, training decks, and learning content tailored to different user groups, • Support change management and user adoption through clear communication strategies, • Work closely with project teams to understand Salesforce functionality and business processes, • Gather feedback from users and refine training approaches as needed Required Skills & Experience • Hands-on experience supporting Salesforce implementations, • Strong background in training delivery and communications, • Experience using Articulate 360 (or similar e-learning tools), • Prior experience in the Energy sector (highly desirable), • Excellent communication and presentation skills, • Ability to deliver onsite, face-to-face training to business users Desirable • Experience working in large or regulated environments, • Change management or user adoption experience Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email:

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Job Title: Paid Search Account Manager Location: Central London (Hybrid Working) Company: Leading Media Agency About Us: Our client is a leading media agency known for delivering cutting-edge digital marketing solutions for top-tier clients. Their team thrives on creativity, collaboration, and innovation, offering a dynamic work environment in the heart of central London. With a hybrid working scheme, a strong focus on employee well-being, and an amazing culture, they pride themselves on being a great place to grow your career. Role Overview: We are seeking a highly motivated and experienced Paid Search Account Manager to join our client’s dynamic team. In this role, you will be responsible for managing and optimizing PPC campaigns across various platforms. You will also play a key role in client management, ensuring that campaigns are delivering against KPIs and providing strategic insights and performance reports. Key Responsibilities: • Campaign Management: Build, manage, and optimize PPC campaigns across Shopping, Search, Display, and YouTube for multiple clients., • Performance Analysis: Monitor campaign performance, analyze data, and identify opportunities for improvement to maximize ROI., • Client Reporting: Develop detailed performance reports and provide insights and recommendations to clients., • Client Management: Act as the main point of contact for clients, managing expectations, providing strategic advice, and ensuring client satisfaction., • Budget Management: Manage budgets effectively, ensuring efficient spend across all campaigns., • Experience: Minimum of 2+ years of experience in managing and optimizing PPC campaigns, ideally within an agency setting., • Technical Skills: Strong proficiency in Google Ads, Bing Ads, SA360 and other PPC platforms. Experience with Google Analytics and other reporting tools is essential., • Client Management: Proven experience in delivering campaigns/projects for multiple clients/stakeholders, with excellent communication and presentation skills., • Analytical Skills: Strong ability to analyze campaign performance data and translate insights into actionable recommendations., • Organizational Skills: Excellent project management skills, with the ability to manage multiple campaigns simultaneously and meet tight deadlines., • Hybrid Working: Flexible working arrangements with a blend of office and remote work., • Central Location: Stunning offices located in central London with easy access to transport links., • Great Culture: Work within a supportive, innovative, and collaborative team environment., • Career Development: Opportunities for continuous learning and professional growth. If you are passionate about PPC and want to be part of an exciting, fast-paced environment, we would love to hear from you. Please send your CV and a cover letter detailing your experience and why you would be a great fit for this role. This job specification outlines the key responsibilities and qualifications for the role of a Paid Search Account Manager at our client, a leading media agency. We are looking for someone with a proven track record in PPC management and client relations, who is ready to take their career to the next level in a vibrant and supportive environment. For more info click "APPLY" or email your cv directly to

Role Overview Are you passionate about building lasting relationships and driving member engagement? As Manager, Member Success, you’ll be the trusted advisor and champion for Mayfair members, leading day-to-day operations with a focus on member interaction and ensuring every member experiences the full value of our program. You’ll play a vital role in retention, growth, and program adoption, while actively showcasing the impact and benefits of Mayfair’s offerings. This position in on-site at Mayfair's Office on Maddox Street. Key Responsibilities Relationship Building & Value Delivery • Serve as the primary relationship lead and London-based representative for Mayfair member real estate companies/estate agencies, fostering trust and partnership., • Conduct regular check-ins and quarterly business reviews (QBRs) to understand member needs, celebrate achievements, and co-create strategic marketing plans for success., • Proactively identify opportunities to showcase the value of Mayfair programs, sharing best practices and success stories that inspire engagement., • Act as a strategic advisor, helping members navigate challenges and maximize their experience., • Encourage wider network collaboration by facilitating member-to-member and client introductions., • Drive ARPA (Average Revenue Per Account) growth by promoting relevant programs (syndication, marketing, events, new development marketing) and facilitating upsell/cross-sell opportunities., • Monitor renewal likelihood, developing personalized engagement and mitigation plans., • Champion member retention through thoughtful outreach, executive escalations, and continuous improvement., • Oversee seamless onboarding and offboarding, ensuring every member feels welcomed and supported throughout the relationship., • Develop and deliver adoption playbooks for key services, making it easy for members to leverage listing syndication, PR/comms, and marketing assets., • Collaborate with Communications/Marketing to create compelling case studies, PR opportunities, and member spotlights., • Create topics and present engaging virtual presentations and panel discussions between members and industry vendors with regular webinars, encouraging member attendance., • Work with Office Manager to coordinate gallery displays, developer showcases, and member events, ensuring high-impact experiences and meaningful connections., • Maintain CRM hygiene and accurate portfolio dashboards, supporting data-driven decision-making and tool-adoption tracking., • Create and standardize SOPs, templates, and member communications for consistency and quality., • Partner with global teams to share Mayfair insights and contribute to strategic planning., • Facilitate smooth handoffs from Growth to program owners, supporting member journeys across Leading Real Estate Companies of the World® group of companies. What Success Looks Like • High member retention rates and consistent growth in average revenue per account (ARPA) across the Mayfair portfolio., • Increased adoption of priority programs., • Reduced onboarding time for new affiliates., • Accurate forecasting for renewals and expansions, with complete and reliable CRM/TEAMS data., • Strong executive satisfaction, reflected in member feedback, survey scores and the effectiveness of QBRs. Who You Are • Experienced Relationship Builder: 5+ years in Member/Customer Success, Partner Management, or Account Management (real estate or premium network experience highly preferred)., • Results-Oriented: Proven track record in retention, expansion, and executive-level engagement., • Operationally Excellent: Skilled in CRM discipline (HubSpot), renewal tracking, SOPs, and data accuracy., • Exceptional Communicator: Native-level English (additional languages a plus), with outstanding written and verbal skills., • Event & Program Coordinator: Comfortable partnering with marketing/PR and managing events that drive engagement., • Collaborative Leader: Able to influence across global, cross-brand teams without direct authority. About Mayfair Office and Mayfair International Mayfair Office is a premier network of independent luxury real estate companies across the U.K., representing top real estate firms across England, Scotland, Wales, and Ireland, with a global footprint through the Mayfair International network that includes North America, Central America, Africa and Europe. Mayfair members benefit from a prestigious London office and real estate gallery in the heart of Mayfair, events, branding support, and marketing resources designed to elevate their success. Mayfair is part of Leading Real Estate Companies of the World® group of companies.

Do you have a passion for adventure travel? Are you a people person who enjoys the thrill of co-ordinating large groups and seeing them through to fruition? We currently have a full-time position available in our London office for a Group Travel Manager. Join us and enjoy this unique opportunity, with hybrid working and the opportunity to travel. The Job: • Plan and organize group travel, including flights, accommodation, and activities, for school groups., • Create tailored tour proposals based on client needs, budgets, and group requirements., • Book all travel components and manage bookings with suppliers and vendors., • Provide detailed itineraries and ensure all travel arrangements are accurate and complete., • Ensure compliance with safety regulations, travel policies, and health and safety standards., • Assist with resolving any travel-related issues or emergencies that arise., • Generate and follow up on sales leads to develop new business opportunities., • Build and maintain relationships with existing and potential school customers., • Develop and implement strategies to increase sales and revenue., • Promote the company's travel services and brand to new clients., • Analyze sales performance, customer feedback, and market data to identify areas for improvement and growth Skills required: • NOTE: As part of your application, please include a comprehensive travel cv detailing places you have been and adventures and treks you have undertaken. This is vital for an application to be considered. The Package: • Job Type: Full-time with hybrid working, • Salary: £40,000 rising to £42,000 after probation + commission Interested:

Location: London - Holborn Type: Full-Time | Entry-Level Role Department: Operations Title: Assistant Luxury Experience Designer Compensation: Starting from GBP 31,000 to 35,000 About Queen of Clubs At Queen of Clubs, we don’t simply design trips, we curate lifestyles and unforgettable moments. A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been creating innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel. From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we deliver tailor-made solutions for the world’s most discerning clientele. As a trusted, behind-the-scenes partner for elite travelers, we transform expectations into exceptional realities. To support our continued growth, we are looking for an Assistant Luxury Experience Designer to join our fast-paced, international, and design-led London office in Holborn. You Will • Support the coordination of luxury travel requests, working closely with Senior Luxury Experience Designers and the Team Leader, • Assist in managing full itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences, • Communicate with luxury suppliers, travel agencies, and partners under the guidance of senior team members, • Contribute to the preparation of tailor-made itineraries and proposals for elite clientele, • Support the maintenance of professional relationships with suppliers and clients to ensure high levels of satisfaction, • Use BeConcierge CRM to create, update, and track bookings, products, and contacts, • Assist with quotations, pricing, and follow-ups to support sales performance and conversion rates, • Work closely with the team to help resolve client requests and issues efficiently and professionally, • Collect and share client feedback with senior team members to support continuous service improvement, • Gradually develop autonomy and confidence in managing bookings and client communication You Are • Fluent in English; additional languages are a strong advantage, • Passionate about luxury travel, lifestyle, and high-end service, • Based in London (this is a fully in-office position), • Detail-oriented, organized, and able to work effectively in a fast-paced environment, • Comfortable with basic calculations; pricing and costing knowledge is a plus, • Previous experience, internships, or a strong interest in the travel, hospitality, or luxury service industry, • Positive, proactive, and client-focused, with a strong willingness to learn, • Motivated, polished, and eager to grow professionally within a high-performance, international environment We Offer • A competitive starting salary, based on experience, plus performance-based incentives, • Company-provided MacBook and iPhone, • An excellent opportunity to begin a career within a leading international B2B luxury travel brand, • A dynamic, multicultural team of experienced travel professionals, • An inspiring work environment in the heart of London, • Ongoing learning, training, and exposure to exceptional client experiences, • Clear opportunities for professional growth and long-term career development Location Requirement Candidates must already reside in London or the surrounding area. Please do not apply if this requirement is not met.

We are working with a well-established Accommodation Services Agency that delivers a bespoke accommodation sourcing service across hotels, serviced apartments, and private housing. Due to continued growth, they are looking to appoint a highly organised and confident Booking Agent to join their fast-paced, collaborative team. This is an exciting opportunity to join a dynamic and vibrant working environment, reporting directly to the Directors. The role offers genuine scope for progression, including the opportunity to initiate internal training and contribute to ongoing team development. The Role As a Booking Agent, you will play a key role in delivering tailored accommodation solutions for clients. Working within a small, supportive team, you will manage bookings from initial brief through to completion, ensuring exceptional service at every stage. Key Responsibilities • Taking detailed client briefs and researching suitable accommodation options, • Making initial contact with hotels and properties to gather rates, availability, and amenity information, • Confidently managing multiple search locations and property communications simultaneously, • Compiling accurate, well-presented proposals for clients, • Processing bookings and managing all associated documentation, • Managing group accommodation bookings, including rooming lists and rate negotiation, • Maintaining accurate data entry within the company’s master database, • Managing client expectations and liaising with properties while guests are in-house About You The successful candidate will: • Demonstrate excellent communication skills, with a confident and professional telephone manner, • Previous experience in a reservations / bookings role within hotels / hospitality / real-estate, • Have outstanding written and spoken English, with strong attention to detail, • Be confident in negotiation and capable of managing bookings from start to finish, • Thrive in a fast-paced environment, managing multiple projects accurately and efficiently, • Be adaptable, solution-focused, and supportive of colleagues when required, • Possess strong IT skills across both Mac and PC platforms, including Microsoft Word and PowerPoint; proficiency in Excel is essential

Are you a confident communicator with a knack for customer service? Do you thrive in a fast-paced environment and enjoy phone based work? If so, we’d love to hear from you! We’re working with a renowned professional institute to find bright, proactive candidates for their membership services team on a temporary basis. This is a fantastic opportunity to enhance your office administration skills, and be part of a friendly, dynamic, and supportive team. Key Responsibilities: • Calling members to update their records and offering guidance, • Providing friendly, supportive assistance to help members navigate processes, • Recording outcomes and maintaining accurate notes, • Previous customer service experience is essential, • Excellent phone manner and confidence speaking with a high volume of members, • Clear communication skills and a supportive, professional approach, • Ability to follow processes and handle sensitive conversations, • Reliable, organised, and comfortable working in a fast‑paced environment, • Confident and courteous telephone manner To apply, please send your CV to Covent Garden Recruitment. Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.

Are you a dynamic and experienced professional with a passion for delivering exceptional guest service in luxury hospitality? We are seeking a proactive and strategic F&B Reservations Manager to oversee and drive all food and beverage reservation activities across our three prestigious London hotels. About the Role: As F&B Reservations Manager, manage all booking systems, and partner closely with restaurant and hotel management to maximise covers and revenue. Your expertise will support seamless operations across multiple venues, ensuring an outstanding experience for guests while identifying and capitalising on new business opportunities. This is a pivotal role that combines leadership, operational excellence, and market insight to contribute to the growth of our vibrant London Hotels. Key Responsibilities: • Manage and optimise all F&B reservation activities across three London hotels, ensuring accuracy and efficiency., • Oversee reservation systems integration and data consistency., • Collaborate with F&B outlets, sales, and marketing to align reservations with promotions and events., • Analyse reservation trends; prepare insightful reports to inform cluster-level decisions., • Handle VIP and special guest requests with discretion and personalised service., • Develop and enforce SOPs to maintain high operational standards., • Manage budgets for reservation operations while ensuring cost control and efficiency., • Innovate by implementing market intelligence and forecasting to drive revenue growth., • Champion a unified booking infrastructure across the cluster for enhanced visibility and guest insights. Skills and Experience: • Proven experience managing F&B reservations in luxury or upscale hotels, preferably across multiple properties., • Proficient with reservation platforms and CRM tools., • Strong leadership skills with the ability to train and motivate teams., • Excellent organisational, multitasking, and communication skills., • Analytical mindset with capability to leverage data for business development., • Problem-solving expertise and the ability to handle high-pressure situations professionally., • Knowledge of the London hospitality market is an advantage. The Perks of working for The Doyle Hotel: • Holiday allowance increasing with length of service up to 25 days, • Free meals on duty, • 50% discount when dining with The Doyle Collection, • Discounted rates when staying in our hotels, • Training dedicated to personal development, • Cycle to work scheme, • Discounts in selected stores and online shops, • Life Insurance and Company Pension, • Complimentary uniform and dry cleaning, • One paid volunteering day per year, • Free access to the Employee Assistance Programme, • Hotel Incentives and rewards, • Staff summer parties, Christmas parties and regular team get togethers, • Refer a Friend bonus scheme The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

Are you a natural relationship‑builder who understands the fast pace and nuance of hospitality recruitment? Do you thrive in an environment where client partnerships are already established — and your job is to elevate, nurture, and grow them? This role is perfect for someone who knows the front‑of‑house world inside out: waiters, baristas, bartenders, hosts, supervisors — the people who shape the guest experience. What you’ll be doing • Managing a portfolio of long‑standing hospitality clients — all accounts are already in place, • Deepening relationships, understanding workforce needs, and ensuring exceptional service delivery, • Recruiting and placing high‑quality front‑of‑house talent across London, • Acting as the go‑to partner for clients, solving problems before they arise, • Working closely with internal teams to ensure smooth, efficient fulfilment What you bring • Experience in hospitality recruitment, ideally with a strong front‑of‑house focus, • A genuine understanding of the roles, pressures, and rhythms of the hospitality sector, • Confidence managing multiple client accounts and building long‑term partnerships, • A proactive, solutions‑driven mindset, • Strong communication skills and the ability to thrive in a fast‑paced environment What’s on offer • £35K–£45K basic salary, • OTE £70K, • 4 days per week in the London office, 1 day work from home, • A warm, established client base ready for you to take to the next level, • A supportive, collaborative team culture If you’re passionate about hospitality, love working with people, and want to grow your career in a thriving recruitment environment, this could be your next step.

We operate in a remote-friendly environment; however, candidates must be available to work during EMEA/EST business hours. Senior Delivery Account Manager About Us SmartMedia Technologies is a company founded to bring brand engagement solutions to scale conscious companies. We are experts in launching and scaling everything from Linear, Connected TV to Web3. The future is being built on our Enterprise Web3 engagement platform, making Web3 easy, safe and open for current and future consumers. The SmartMedia Stack, including its self-serve, no-code, drag and drop studio, enables creators to design and distribute tokens, 2-click web3 wallets, and spatial web experiences by leveraging the scale and reach of its Web3-enabled programmatic media platform. SmartMedia Technologies’ end-to-end Web2-to-Web3 platform drives gamified engagement, acquisition and loyalty across a digital and mobile-first audience - ultimately delivering better business outcomes. We work smarter and play harder; we live our company values by being strategic partners who bring innovation and passion to the service and execution that we do on the behalf of our clients. About the Role As a Senior Account Delivery Manager (Sr. ADM) at SmartMedia Technologies (SMT), you will sit at the intersection of product delivery, client engagement, and strategic execution for one of our most important enterprise accounts. This hybrid role blends program management, strategic account leadership, and product strategy, with a core emphasis on Benefits & Offers within the Retail Banking and Consumer Card Payment Services (Loyalty) ecosystem. You’ll own the account plan and product roadmap, serving as the primary day-to-day contact for the client while orchestrating internal teams across Product, Engineering, Creative, and Data. This role demands a leader who can think strategically, execute with precision, and translate complex client needs into scalable, data-driven product outcomes that drive loyalty and engagement. What You'll Do Product & Delivery Leadership • Lead end-to-end delivery of Statements of Work — from scoping through launch — with clear timelines, milestones, and KPIs., • Translate client business goals into actionable product requirements that align with SMT’s capabilities., • Develop repeatable playbooks to scale successful pilots into standardized, multi-market rollouts. Client & Stakeholder Engagement • Serve as the primary client contact, mapping stakeholders across global and regional teams., • Partner with clients to evolve their Benefits & Offers portfolio, co-creating new product enhancements and go-to-market strategies., • Deliver structured, executive-ready communications — including weekly updates, risk registers, and post-launch insights. Strategy & Growth • Own and maintain the account plan and product roadmap to ensure short-term success and long-term strategic growth., • Define KPIs, measure performance, and deliver insights that demonstrate ROI and inform future product direction., • Support commercial leads with scoping, pricing frameworks, change controls, and budget tracking. Cross-Functional Collaboration • Coordinate internal teams across Product, Engineering, Creative, Data, and Leadership to ensure flawless execution., • Drive alignment across stakeholders by clarifying requirements, removing blockers, and maintaining consistent delivery against client expectations. Other duties or projects as assigned Knowledge, Skills and Abilities that demonstrate innovation, passion, service, and execution: • Strategic Thinking – Ability to connect delivery to both client and product objectives, identifying opportunities for innovation and growth., • Product Mindset – Expertise in translating business needs into clear product requirements with measurable outcomes., • Collaboration & Influence – Proven ability to build trust and drive alignment across cross-functional teams., • Project Delivery – Track record of managing complex, multi-market programs on time and within scope., • Communication – Skilled in engaging senior stakeholders and delivering structured, executive-level presentations., • Data-Driven Decision Making – Adept at defining KPIs and leveraging analytics to demonstrate ROI., • Problem Solving & Adaptability – Resourceful and resilient in fast-paced, evolving environments., • Client-Centric Approach – Solutions-oriented mindset with a focus on long-term value creation., • Innovation & Curiosity – Enthusiastic about emerging technologies (Web3, loyalty, MarTech, AdTech) and their real-world applications. Education, Experience, and Training: • Bachelor’s degree in Business, Marketing, Product Management, or related field (or equivalent experience)., • 4–6+ years of progressive experience in account management, product delivery, or client services, ideally in technology-driven environments., • Experience in Web3, AdTech, MarTech, FinTech, or loyalty programs preferred., • Proven ability to lead the full lifecycle of client Statements of Work., • Strong project management, analytical, and problem-solving skills., • Skilled collaborator across Product, Engineering, Creative, Data, and Commercial teams., • Proficient in Microsoft 365, Google Workspace, Asana, Slack, and virtual meeting tools., • Excellent verbal, written, and presentation skills., • Adaptable and curious, thriving in dynamic and high-growth settings. Compensation There is a different pay range applicable to specific work locations and regions. The base salary for this role falls in the range of Base Salary Range: €90,000 to €120,000 EUR per year and is dependent on numerous varying factors, including but not limited to skills, work experience, job-related knowledge, and location. This range does not include other compensation benefits that may be offered as part of the total compensation package. How to Apply We recognize that not every candidate meets 100% of the qualifications outlined above. Please be sure to tell us why you’re excited about this role in your application. We care as much about work ethic, creativity, curiosity, determination, and values alignment. If this sounds like the sort of environment for you then we'd love to hear from you! Submit your resume and cover letter to . Recruiters & Agencies, DO NOT contact us with unsolicited services or offers

Job Title: Project Manager – Finance Transformation.Global Process Owner, Reservations to Cash (R2C GPO).Windsor for onboarding and then remote.Up to £100,000 FTC and open to day rate contractors inside of IR35.The Project Manager will lead the delivery of the ‘Transforming Reservations to Cash

Customer Services Assistant - London. Customer Service Assistant, Kings Cross, 15. As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment.

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely from home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! • Up to £700 per week (amount varies by assignment type), • A smartphone, tablet, or computer with a camera, • A reliable internet connection, • Ability to follow instructions and provide thoughtful feedback, • Comfort participating in remote, part time studies, • No call centre agent experience required, • Be present at least 15 minutes before your scheduled session, • Complete required written and verbal tasks Apply now and see if you qualify.

Account Manager – Business Intelligence / Subscription Sales Finance Sector London Hybrid Base Salary £60k to £70k / OTE £120k+ to £140k+ A high-growth, international finance intelligence business is hiring an Account Manager to join its expanding commercial team. This is a genuinely rare opportunity to step into a scaling, premium subscription environment where commercial teams are empowered, supported, and rewarded for building long-term client value. You won’t just be selling, you’ll be partnering with senior decision-makers, shaping commercial relationships, and driving strategic revenue growth within a high-performing team. Why this opportunity stands out • Uncapped earning potential — strong performers consistently doubling their base salary, • Premium product suite with strong market reputation, • Founder-led, high-growth environment backed by significant investment, • Collaborative culture where commercial, product and content teams work closely together, • Real career progression in a scaling international business The role This is a relationship-led commercial position focused on growing subscription revenue through consultative engagement. You will: • Develop deep, trusted relationships with senior stakeholders across finance markets, • Drive renewals, expansion and long-term client value, • Identify commercial opportunities across a portfolio of intelligence products, • Deliver value-led demonstrations and commercial presentations, • Collaborate closely with Customer Success and internal teams to maximise outcomes What we’re looking for • Experience in B2B subscription, SaaS, intelligence or data sales, • Strong commercial mindset with a consultative selling style, • Someone who enjoys building strategic partnerships rather than transactional selling, • Confidence engaging senior stakeholders, • High ownership mentality and ambition to succeed in a high-performance environment

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. Role Overview: Driving Exceptional Customer Experiences at the Heart of Liberty London - leading the Flagship Customer Service Department to set the gold standard in customer care; empowering a high-performing team of ~10 Customer Service Advisors to deliver seamless, multi-channel support across in-store, email, telephone, social media and written correspondence. Key Responsibilities: • Champions exceptional customer service by proactively engaging customers, resolving queries with sound judgement, and ensuring timely follow-up within SLAs., • Drives continuous improvement initiatives and builds strong internal partnerships to deliver consistent service excellence., • Leads by example across all communication channels, demonstrating best practice in POS and Zendesk while ensuring KPIs are consistently achieved., • Maintains exceptional operational, organisational, and presentation standards in line with company guidelines., • Coaches and develops a high-performing team, supporting onboarding, training, and effective daily task allocation to ensure optimal cover during peak periods., • Ensures the team is fully informed on services, promotions, and events to deliver a seamless and informed customer journey., • Acts as a department ambassador, motivating individuals to exceed personal and team targets., • Provides ongoing mentoring and proactively manages performance to uphold outstanding service standards. The department schedule is in line with store opening hours (Sunday – Saturday), therefore weekend and evening work will be required to support business needs. About You: • Customer-focused with a collaborative approach and a strong drive for excellence., • Confident communicator with the ability to engage effectively across verbal, written and digital channels., • Highly organised, with strong planning skills and a proactive mindset to make things happen., • Experienced customer service professional within retail, hospitality or travel environments., • Professional, personable and trusted to handle confidential and sensitive information with discretion., • Proven experience leading and developing teams to achieve shared goals., • Deadline-driven with the ability to prioritise and deliver in a fast-paced environment., • Calm and composed under pressure, confident managing complex or challenging conversations. Please note, this is a maternity contract, ending in March 2027.

ACCOUNT MANAGER WHAT YOU WANT TO KNOW • £40,000 -£45,000, • Promotional Merchandise Supplier, • Sourcing Premium Branded Merchandise, • Office Based South London ROLE DETAILS • Client Relationship Management, • Build and nurture long-term partnerships with purpose-led clients, • Advise on ESG-compliant merchandise strategies aligned with client sustainability goals, • Identify growth opportunities within existing accounts and prospect for new business, • Present innovative, eco-conscious product solutions that deliver brand impact, • Project & Account Delivery, • Manage full project lifecycle: quoting, artwork approval, production, and delivery, • Oversee VIP client webstores in collaboration with our digital and logistics teams, • Source products from our global network of certified sustainable suppliers, • Ensure all outputs meet our high standards for quality, ethics, and sustainability, • Strategic & Team Contribution, • Support client pitches and presentations with sustainability insights, • Collaborate on marketing campaigns that showcase our environmental impact, • Mentor junior team members on sustainable sourcing and best practices, • Contribute to sales strategy meetings with ESG-focused insights ESSENTIAL EXPERIENCE • Proven experience in a Account Manager role, • Promotional Merchandise Industry in Mandotory, • Proven track record in delivering sales results, • Prior experience with ERP and CRM systems, • To be self-motivated and driven, • To be willing to learn and with a positive and helpful attitude, • Reliable, honest and trustworthy

Job Title: Territory Manager Salary: £38,000 per annum + commission Hours: 40 hours per week, Monday to Friday Location: London (Field-Based) Are you a driven sales professional with a passion for health and wellness? Our client, a well-established supplier in the natural and organic products sector, is looking for a Territory Manager to join their growing field sales team. This role covers London postcodes and involves developing strong relationships with a variety of retail outlets, including health stores, pharmacies, farm shops, and convenience stores. With over 18,000 products across 1,100 healthy lifestyle brands, our client offers a dynamic product range and a supportive, team-focused environment. You’ll be rewarded with a competitive commission structure, bonus opportunities, and a chance to be part of a values-led business. Key Responsibilities: • Identify and pursue new business opportunities within the assigned territory, • Conduct on-site visits to potential and existing accounts to assess commercial viability, • Build and maintain strong, long-term relationships with customers, • Promote a bi-monthly sales cycle featuring exclusive brand promotions, • Educate customers on product benefits and financial incentives, • Increase the uptake of exclusive product lines, • Share market insights, competitor activity, and customer feedback with the wider team, • Deliver clear and engaging presentations and proposals, • Keep accurate records of client interactions and provide weekly activity reports, • Collaborate with internal teams to support customer needs and growth, • Proven track record in field sales or territory management, • Strong lead generation and business development skills, • Confident communicator with excellent negotiation abilities, • Commercially astute with strong awareness of market trends, • Self-motivated with a results-driven mindset, • Organised, adaptable, and able to manage time effectively, • Proficient in Microsoft Office (particularly Excel and Word), • Employee-owned business – your voice matters, • Generous holiday entitlement, increasing with service (up to 33 days), • Company pension scheme contributions, • Profit-sharing bonus scheme – average monthly bonus of £200 (tax-free), • Staff discount on a wide range of health, wellness, and lifestyle products

Account Manager / Senior Account Manager Location: S.E London / Remote / On-site Department: Sales Reports to: Commercial Director Contract: Full-time (40 hours per week, flexibility required) About the Role We are seeking a driven and client-focused Account Manager to act as the primary point of contact for our clients. This role plays a key part in building strong, long-term client relationships while ensuring the successful delivery of projects and services. Working closely with internal teams across Sales, Design, Scenic, Technical, Projects, Operations, and Finance, you will help deliver seamless client experiences. You will also be responsible for identifying opportunities to grow existing accounts through upselling and new business development. Key Responsibilities • Building and maintaining strong relationships with key client stakeholders, • Acting as the main liaison between clients and internal teams to ensure successful delivery of events and projects, • Identifying and developing new business opportunities within existing client accounts, • Collaborating with the Sales team to support wider business development initiatives, • Managing client communications, addressing concerns, and resolving issues effectively, • Completing RFPs and delivering sales presentations where required, • Conducting client meetings and site visits as appropriate, • Tracking, forecasting, and reporting on key account metrics, • Providing regular updates to the Commercial Directors on account performance and targets, • Delivering professional after-sales support to ensure high levels of client satisfaction, • Achieving specific projects and revenue targets set by senior management What We’re Looking For • Previous experience in an Account Manager or client-facing sales role, • Strong communication and relationship-building skills, • Excellent organisational and project management abilities, • A proactive and solutions-focused approach, • Confidence working collaboratively with cross-functional teams, • Commercial awareness with a focus on client satisfaction and growth What’s on Offer • A varied and dynamic role with exposure to high-profile clients and projects, • Flexible working across office-based, remote, and on-site locations, • A collaborative and supportive working environment f you’re an Account Manager who enjoys building relationships, delivering exceptional service, and driving business growth, we’d love to hear from you. Apply today to take the next step in your career.

Who We Are: TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. Role Overview: The Account Manager (Cloud Sales) is responsible for managing, retaining, and expanding a portfolio of customers, with a strong focus on the Microsoft cloud ecosystem. This role combines day-to-day account ownership with enterprise-level sales discipline, including structured account planning, multi-stakeholder engagement, and complex renewal and expansion motions. The ideal candidate has hands-on experience working within the Microsoft ecosystem (Microsoft 365, Azure, CSP) and is comfortable supporting larger, more complex environments than typical SMB accounts. This role provides a clear development path toward Senior Account Manager or Enterprise Account Manager positions. Responsibilities: Account Ownership & Growth: • Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact., • Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services., • Identify and execute upsell and cross-sell opportunities aligned to customer business and technical objectives. Account Strategy & Deal Execution: • Support the development and execution of account plans designed to increase customer lifetime value and cloud adoption., • Partner with Senior and Enterprise Account Managers on larger or more complex opportunities., • Contribute to opportunity planning, deal progression, and forecast accuracy. Microsoft Ecosystem & Cloud Focus: • Position Microsoft cloud solutions effectively, including Microsoft 365, Azure, security, productivity, and optimisation services., • Support customer conversations around cloud migration, optimisation, security, licensing changes, and cost management., • Understand and navigate Microsoft CSP, subscription lifecycles, renewals, upgrades, and consumption-based models. Cross-Functional Collaboration: • Work closely with Sales Support, Marketing, Professional Services, Customer Success, and technical teams to deliver a consistent and high-quality customer experience., • Coordinate internal stakeholders to align solutions, timelines, and customer outcomes. Customer Engagement & Commercial Management: • Prepare and deliver customer presentations, proposals, and business reviews., • Support commercial discussions and contract negotiations, escalating where appropriate., • Build trusted relationships with multiple customer stakeholders, including IT leaders, procurement, and business decision‑makers. Market Intelligence & Opportunity Development: • Conduct account and market research to identify whitespace, growth opportunities, and competitive risks., • Maintain awareness of industry trends, Microsoft roadmap updates, and customer priorities. CRM, Reporting & Forecasting: • Maintain accurate and up-to-date CRM records, including activities, opportunities, and pipeline data., • Assist in preparing sales reports, performance analysis, and revenue forecasts for management review., • Support account health tracking and pipeline reviews with data-driven insights. Required Skills & Qualifications (must-haves): • 3+ years of experience in account management, sales, or a client‑facing role within B2B technology or cloud services., • Demonstrated experience working within the Microsoft ecosystem, supporting or selling Microsoft 365, Azure, or related cloud solutions., • Experience managing mid‑market customers, with exposure to enterprise‑style deal complexity, stakeholders, or sales processes., • MS‑900: M365 Fundamentals certification is highly preferred., • Proven ability to contribute to account planning, opportunity execution, and pipeline management under senior guidance., • Strong cross‑functional collaboration skills across sales, marketing, customer success, and delivery teams., • Confident communicator with the ability to support customer meetings, presentations, and proposals., • Ability to analyse account data, identify growth opportunities, and support strategic decision‑making., • Strong organisational skills with attention to CRM accuracy, reporting, and process discipline., • Willingness and ability to continuously build product knowledge and stay current with Microsoft cloud updates and industry trends. Preferred Skills & Qualifications (nice-to-haves): • AB‑900: Copilot and Agent Administration Fundamentals certification is highly preferred., • Experience working in a Microsoft partner, reseller, MSP, or cloud services organisation., • Exposure to complex renewals, upgrades, or multi-solution Microsoft deals., • Familiarity with Microsoft licensing models, CSP renewals, and optimisation conversations., • Experience supporting enterprise or upper mid-market accounts with multiple stakeholders., • Understanding SaaS, cloud consumption models, and services‑led sales motions., • Experience contributing to or supporting team-based sales targets and revenue goals. Why Join Us: • Ownership of meaningful mid‑market Microsoft cloud accounts, • Exposure to enterprise-grade customers and deal structures, • Clear career progression toward Senior or Enterprise Account Management, • Strong focus on cloud, SaaS, and Microsoft-led growth, • Collaborative, high-performance sales culture Environment/Location: Type: Onsite Role, Monday - Friday Hours: 8:30 am to 5:30 pm Location: 3 New St Square, London EC4A 3BF Benefits: • Above Market Salary, • Comprehensive Private Health Insurance, • Extra 4 Days of Annual Leave After 1 Year, • Pension Scheme, • Monthly Company Events, • Monthly Team Lunches, • Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.

A little about us: Want to work for a disruptive digital marketing agency in the heart of London? re:act was founded by two global FMCG marketers with experience in Health & Beauty, Gaming, Food & Drink and Technology and since 2019 re:act marketing has grown from a team of 2 to over 40 employees. Working with blue-chip clients across multiple sectors, we are a creative content agency that truly believes in developing content that means something to consumers. Brands are no longer defined by what they say about themselves, but by what real people say about them. Our agency creates unique moments that matter to the consumer, which allows brands to own conversations in a creative and engaging manner. Our experienced team creates content that travels with feeling and puts conversations at the heart of everything. So where do you fit in? We need additional heads to join our ambitious bunch of individuals. We are looking for someone who is ambitious, resilient, with high energy and grit, who thrives on creating world-class experiences for our customers, help us spread the word and is up for a challenge. We’re going to be honest, here at re:act we work at pace, not the kind of pace people just ‘talk’ about but the type of pace that ensures we are constantly delivering above and beyond for our clients. At times there can be longer hours when delivering a project or a piece of work, this is all part and parcel of the re:act journey. The ability to multiple task and be resilient enough to operate within high pressure environments is key for succeeding here at re:act. Position Overview: We are looking for an experienced marketer to fill the position of Account Manager with high levels of digital expertise. You will have strong project management and organisational skills as well as proven experience of digital and social strategy and implementation which is key to being successful in this role. Key Responsibilities: • Seamlessly deliver a series of digital, social and media-focused projects to time, budget and KPIs., • Preparing, writing and distributing robust weekly reports that capture key performance metrics and campaign highlights., • Liaison and collaboration with internal creative teams in ensuring the design and artwork assets meet the brief., • Delivering key workstreams, including media agencies, influencer agencies and strategic consultants., • Oversight and management of total campaign budgets., • Management of project timelines, working with all departments across the business to ensure projects are well planned and delivered on time., • Thorough financial management, including chasing POs, preparation of quotes, processing sales and purchase invoices and regular financial reporting., • Building strong partnerships to enable good working relationships with internal teams and external partners., • Commercial mindset of profitability when negotiating and managing agreements with external suppliers., • Meticulous and highly organised, especially when it comes to managing multiple briefs, quotations, invoices and our internal systems., • You will be responsible for nurturing your relationships into partnerships, and living and breathing our agency values., • Produce insightful and clearly articulated presentations and reports., • Responsible for ensuring performance of campaigns and business growth., • Identify opportunities to extend client relationships., • Lead a mini client team to deliver against the client objectives. Role Requirements: • Significant experience specialising in brand and marketing strategy, including brand positioning, architecture, or innovation., • Resilience – you need to be able to pull up your sleeves and work hard to get the task done., • Experience owning workstreams, project teams and client deliverables., • Comfortable managing and analysing digital insights across all platforms., • You will have worked with clients to plan, build and run digital marketing campaigns across organic and paid search, social media and content marketing channels., • Ability to be flexible, things change in Marketing! Embracing that change is really important., • Ability to manage client relationships strategically, commercially and operationally., • Leadership in strategic new business pitches and initiatives and impact in client meetings and presentations., • Ability to foster collaboration and high-quality output from team members., • Ambitious, growth mindset, hungry to succeed, with a passion for best-in-class creativity and perfection in delivery., • An excellent communicator able to work with people at all levels from different functions., • Able to manage multiple pieces of work and projects, in a fast-paced environment., • A superb sense of humour What You’ll Get • Annual bonus scheme + new business bonus opportunities, • Up to 29 days holiday + bank holidays, • Summer hours, • Free breakfast and refreshments, • A warm, supportive team and a dog-friendly office

Customer Care Advisor HENI is an international art services business working with leading artists and estates across printmaking, marketplaces for physical artworks, NFTs, publishing, digital, video production, art research and analysis. HENI is at the cutting edge of art and tech using the latest and best technologies, to make art accessible to audiences worldwide. The Role We are seeking a Customer Care Advisor to be the primary point of contact for our customers, handling all queries with efficiency and empathy. This hands-on role requires navigating a variety of challenges, while maintaining our high standards of service. This is a great opportunity for someone who is organised, proactive, and driven to get things done. As the remit of the role is fairly broad, we are looking for someone with a flexible mindset and willingness to pick up new tasks. This is a remote position, with occasional travel to our central London offices when required. Key Responsibilities • Responding to clients and handling enquiries (both technical and non-technical) in a friendly, calm, and professional manner, • Managing customer interactions via email, messaging, phone calls and social media, • Ensuring all communications with customers are consistent and recognisable, • Collaborating with our Logistics, Sales, Finance and Product teams - coordinating activities on customer issues to ensure a smooth customer journey, • Acting as the voice of the customer internally - collecting and sharing feedback, feature requests, and highlighting issues that need attention Ideal Candidate Profile • At least 2 years’ experience in customer support or client service (experience with high-value items would be particularly relevant), • Experience with logistics or operations would be advantageous, • Excellent written and verbal communication skills, • Strong organisational skills, to juggle priorities and keep pace without supervision, • Problem-solving mindset with a calm, solutions-focused approach, • Ability to thrive in a fast-paced, dynamic environment where priorities can change quickly, • Self-motivated and able to work both independently and as part of a team, • An interest in art would be advantageous but not mandatory How to Apply Please send a copy of your CV (and a brief cover letter if you wish). If you have any questions, you can contact our team via

Account Manager London (remote) £40k - £45k Our client is a leading marketing agency. They are looking for an experienced Account Manager to join their team to lead on an exciting account with a FTSE 100 client. This is an opportunity for an experienced and driven professional to take on a key role in managing and growing client relationships. Requirements: • 3+ years of experience in account management, preferably within a digital marketing agency, • Proven track record of successfully managing and growing client relationships, • Strong leadership and project management skills, • Background in Paid Media and/or Programmatic, • Understanding of the creative process, • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members If you are a highly motivated professional with a passion for marketing and account management, we would love to hear from you!

SDR or Account Manager or Business Development Manager Location: London (3–4 days per week in the office) We are looking for a commercially driven Account Manager or Business Development Manager to help grow adoption of a world-leading intellectual property platform used by innovative organisations worldwide. This is an exciting opportunity to work at the intersection of technology, data and intellectual property, helping clients unlock value from one of the most respected platforms in the market. The Role Depending on your background, the role will focus on: • Managing and growing a portfolio of existing client accounts and/or Key Responsibilities • Develop and maintain strong, long-term client relationships, • Identify opportunities to expand platform usage and revenue, • Lead the full sales cycle: prospecting, presentations, negotiations and close, • Clearly articulate the value of a sophisticated IP platform to a range of stakeholders, • Collaborate with internal teams to ensure excellent client outcomes, • Proven experience in B2B sales, account management or business development, • Comfortable selling complex or data-driven solutions (SaaS, platforms, or professional services preferred), • Strong communication and presentation skills, • Commercially minded, curious and proactive, • Able to build credibility with senior decision-makers, • Sell a globally recognised, market-leading IP platform, • Work with high-calibre clients and cutting-edge innovation, • Collaborative, ambitious and professional team culture, • Competitive salary and commission structure, • Clear opportunity for growth and progression If you’d like, I can: • Make this more sales-driven or more consultative, • Tailor it specifically to Account Manager vs Business Development Manager, • Shorten it for LinkedIn or recruiter use, • Add salary band, benefits or seniority level

Job: Client Services Lead/Manager Location: On-site 5 days West London Salary: £38k-£42k London-based luxury women’s RTW brand known for versatile, timeless pieces that combine femininity with functionality is looking for a warm, solutions-driven Client Services Lead/Manager to join their team full-time in west London. You will act as the frontline voice of the brand, delivering exceptional service to our customers across email, phone, social channels, and live chat. This role is ideal for someone with experience in luxury retail or a premium DTC business, who is confident working with Shopify, thrives in a fast-paced environment, and enjoys exceeding customer expectations. Key Responsibilities: Customer Support & Service Excellence • Deliver outstanding customer service across all channels., • Manage daily inbox flow, ensuring timely and accurate responses., • Provide personalized styling advice and product recommendations when appropriate. Operations & Shopify Expertise • Use Shopify to manage orders, process returns/exchanges, issue refunds, and update customer information., • Handle order queries, delivery issues, product questions, and complaints efficiently., • Collaborate with warehouse and operations teams to ensure smooth fulfilment., • Monitor order anomalies, payment issues, and verification alerts. Customer Experience & Continuous Improvement • Track recurring issues and customer feedback., • Support initiatives such as VIP client care, personal shopping requests, and gifting programs., • Help maintain a consistent, elevated service standard aligned with brand values. Cross-Functional Support • Collaborate with e-commerce, marketing, and operations teams on product launches, promotions, and customer-impacting changes., • Flag website or product listing errors to ensure accuracy across touchpoints., • Assist during peak trading periods (seasonal drops, archive sales, promotional periods). Skills & Experience • Minimum 4 years’ customer service experience (desk-based or in-person)., • Luxury fashion or premium DTC experience preferred but not essential., • Advanced working knowledge of Shopify is essential., • Excellent written and verbal communication skills with impeccable attention to tone and detail., • Able to handle difficult conversations with empathy, clarity, and professionalism., • Highly organized, detail-oriented, and able to work accurately under pressure., • Confident using order management systems, ticketing platforms, and communication tools. Why Join • Be part of a fast-growing, founder-led luxury brand., • Shape a high-end, customer-first experience., • Work in a beautiful, dog-friendly office in west London., • Opportunity to grow as the company scales internationally., • Join a culture that values thoughtful service, customer care, and a passion for fashion. Shopify (advanced) required for this role. 4+ years customer service (desk-based or in-person; luxury retail/DTC preferred)

The ideal candidate will have experience managing large accounts (ideally having experience as a Recruitment Account Manager with a company with 10,000+ employees) able to appropriately manage relationships with key stakeholders within the client, juggle multiple different live search mandates in different areas of their business as well as have ambitions and/or past experience of managing people under them. Responsibilities • Work cross functionally within the client to communicate with all stakeholders in customers' success, • Build and manage multiple candidate searches (often upwards of 10 at a time) across different geographies and different areas of their business, • Make visits to our client to identify opportunities for growth, • Handling both the client side and candidate side to ensure smooth closing of placements, • Manage all reporting about the customers' account to be shared with senior leadership Qualifications • Previous account management experience of a company with Public Companies (ideally Fortune 500), • Previous recruitment delivery experience in both technical and non-technical roles at VP level and upwards, • Articulate and well accustomed to a client facing role

Job Title: Senior Venue Account Manager (AV Services) Location: London, UK Salary: £42,500 - £47,500 (dependent on experience) Package: Up to £55,000 with commission and bonus Job Type: Full-time, Permanent Our client is a leading provider of innovative technical production and AV solutions for the corporate events industry. They deliver exceptional event experiences across Europe, with a dedicated team offering cutting-edge services for corporate conferences, gala dinners, sporting events, and more. They are committed to delivering high-quality AV services that exceed expectations, ensuring every project resonates with the brand and engages audiences effectively. Job Role They are seeking an experienced and dynamic Senior Venue Account Manager (AV Services) to join our team. You will play a key role in managing a talented AV team at a brand-new, state-of-the-art convention centre opening in 2026. The venue features advanced AV technology, including large-format LED screens, and offers a variety of spaces to accommodate a wide range of events. As the Senior Venue Account Manager, you will be responsible for overseeing the on-site AV team, ensuring resources are optimised, and working closely with the venue’s sales and events teams to deliver outstanding technical solutions for clients. The role requires a balance of strong leadership skills, technical expertise, and the ability to build and maintain lasting client relationships. Key Responsibilities • Team Management: Lead and manage the on-site AV team, ensuring effective resource allocation and coordination with the venue’s sales team., • Client Consultation: Assist the venue’s events team by providing expert AV advice, participating in client show rounds, and offering creative solutions to enhance events., • Proposal Development: Work with the events team to develop and produce quotations and proposals tailored to clients’ needs., • Resource Management: Collaborate with the in-house team to ensure the right AV resources are identified, booked, and prepared for each event., • Relationship Building: Build and maintain strong relationships with the venue’s events team and other key personnel, ensuring seamless communication and collaboration. What We’re Looking For We are looking for a proactive, self-motivated professional with a proven track record in AV account management or as a Venue AV Manager. You should be capable of offering creative, client-focused solutions and managing teams effectively. Key qualifications include: • Experience: Proven experience as a live events AV Account Manager, Venue AV Manager, or in a similar role, with a solid understanding of corporate events., • Technical Expertise: Previous experience as an AV technician is essential, whether in a venue, as part of an AV events company, or as a freelance technician., • Sales Drive: Strong sales instincts and the ability to identify opportunities to expand client relationships and deliver comprehensive AV solutions., • Skills: Exceptional organisational and communication skills, both written and verbal. A strong command of Microsoft Office (Word, Excel, PowerPoint) is required., • Generous Commission & Bonus Scheme, • Private Medical Insurance, • Electric Vehicle Car Scheme, • Buy/Sell Holiday Scheme, • Enhanced Maternity/Paternity Leave, • Season Ticket Loans & Free Railcard, • Flexible Working Hours (subject to role requirements), • Training & Development Opportunities, • Bike2Work Scheme

Our client, a progressive and positive asset finance lender, is looking to add a new Customer Service Executive to their team. The business is looking for someone with prior experience dealing with B2B complaints. All candidates must have this prior complaints experience to be considered. The business is looking for someone who is energetic and can bring a positivity to an already great culture within the team. This role offered hybrid working (2 days per week in the office in London) and looking to pay between £26k and £28k basic salary.

About us: Once Upon A Time has been established for over 20 years and have head offices in London as well as further offices in New York & Los Angeles. Our Music division work with major & independent record labels, artist management companies and artists directly to create vinyl, CDs and award winning boxsets. About the role: The Production Account Manager – Music will be responsible for overseeing the production process of all music formats from start to finish. Working closely with a variety of UK & US based music industry clients, as well as a global network of supply partners. The position requires strong organisational and communication skills; great attention to detail; the ability to work under pressure in a fast paced environment and an awareness of the ever-changing music marketplace. Our ideal candidate will be an enthusiastic and dynamic individual who takes initiative. They will ideally have both production and customer services experience within the music industry, as well as a strong passion for, and understanding of creative music packaging. Key responsibilities: • Account management & development of music clients., • Overseeing the entire production process of vinyl, CDs, DVDs, MC cassettes & boxsets., • Processing client’s manufacturing orders from receipt of artwork & audio masters., • Liaising daily with both music industry clients & global supply partners to request and pass on all relevant information relating to manufacturing orders., • Setting production schedules & ensuring all orders are delivered on time., • Keeping an accurate & detailed log of all production activity for every client order processed., • Involved in the procurement of bespoke packaging., • Liaising with artworkers & designers to ensure all artwork is correctly received & processed., • Administration of ongoing client and supplier reports. Key requirements: • Excellent written & verbal communication, • Ability to multitask, • Highly organised & able to demonstrate a methodical approach, • Excellent attention to detail & a high level of accuracy, • Use initiative to prioritise tasks to ensure key deadlines are met, • Problem solving, • Commercially minded, • Ability to develop business with existing clients, • Ability to think strategically, • Ability to work remotely and as part of an open & creative group environment, • Understanding of the physical music product manufacturing process (desirable)

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive. Position Information This role is for Chantecaille's upcoming counter, opening up in Harrods. It is a full-time position, and the successful candidate will manage 2 part-time Beauty Consultants. The Counter Manager is responsible for ensuring the counter and team consistently meet and exceed company-set goals. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth. CUSTOMER SERVICE AND PERFORMANCE • Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business, • Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter. MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY • Takes overall accountability in ensuring achievement of all business goals and sales & service targets., • Deliver excellent selling skills by acting as a role model for team members., • Clearly and concisely communicate all KPI targets to team members, as directed by the Area Manager., • Coach, motivate, and develop the team to achieve individual goals and targets and be aware of goals daily, • Monitor and share competitor products, activity and results and discuss with your area manager., • Be commercially aware of competitors’ activity and results and use them to the business advantage., • Seek new sales opportunities both inside and outside the store TEAM MANAGEMENT • Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced construction feedback to ensure achievement of individual/counter/company goals., • Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required., • Build collaborative relationships with both Area Manager and Head Office., • Delegate responsibility and tasks to the sales team and follow up on results., • Run informative and motivational meetings, • Reinforce all company educational information received from the company with the team., • Coach and develop individuals in all areas of the business to progress within the company., • Ensure excellent standards of timekeeping and attendance are maintained by the team liaising with you Area Manager to follow up and deal promptly with problems., • Identify and develop staffing succession and development plans. COMMUNICATION AND WORKING RELATIONSHIPS • Communicate regularly and effectively with you Area Manager keeping him/her informed of activities and working together to resolve difficulties., • Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard, • Build collaborative relationships with the stores Management team. EVENTS • Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/ activity. Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised., • Execute events according to the marketing guidelines, • Strive to achieve and exceed targets set for the event., • Ensure feedback is given to the Area Manager/Head Office after the event STOCK AND INVENTORY MANAGEMENT • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day., • Assist in the proper rotation of stock., • Monitor stock levels and key lines highlighting problems to the Area Manager agreeing on action to ensure there is adequate stock to achieve sales targets. MAINTAIN WORK ENVIRONMENT • Actively participate in cleaning display units, tools and testers throughout the day., • Maintain a clean and organised work area., • Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas., • Inform store management/Area Manager of any store maintenance or Health and safety issues, potential hazards, or accidents., • Ensure all members of the team maintain consistently excellent standards of personal grooming., • Ensure the store is merchandised to always comply with the Chantecaille image and standards., • Ensure the counters, testers and counters generally are kept clean and tidy at all times to reflect the Chantecaille image., • Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Area Manager to agree on actions. TEAMWORK • Undertake specific tasks as given by the Area Manager Executive including administrative paperwork., • Work in conjunction with the team members to ensure the efficient running of the store., • Give great internal customer service and develop good working relationships with colleagues., • Be punctual and manage time at work effectively., • Keep informed about products, company information and store information., • Maintain high standards of timekeeping ensuring team efficiency., • Attend and actively participate in training sessions provided by the company. ADMINISTRATION • Complete the monthly/weekly report and all paperwork accurately and submit in accordance with deadlines via Google drive., • Maintain and update all forms on the company iPad., • Meet all paperwork/report deadlines set by Head Office/Area Manager., • Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs., • Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the Area Manager . IMAGE • Maintain personal grooming to the standards as set by the company., • Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.

About the Company At Optimize IS, Technical Project Managers play a crucial role in driving successful Airtable implementations and integrations. They exceed client expectations and ensure technical excellence across projects. They translate complex client requirements into actionable technical plans, manage project systems, mitigate risks, and champion innovative solutions. Technical Project Managers lead cross-functional teams to deliver exceptional outcomes while building trusted relationships that support long-term partnerships. About the Role Technical Project Managers are responsible for managing technical projects, ensuring successful delivery, and maintaining strong client relationships. Responsibilities • Technical Project Management and Leadership:, • Translate business and technical requirements into detailed project plans, milestones, and deliverables., • Lead technical discovery sessions to uncover client use cases and integration needs., • Manage timelines, priorities, and resource allocations to keep projects on track and within budget., • Assess day-to-day project issues, mitigate risks proactively, and identify solutions to technical challenges., • Rally technical and functional team members to resolve issues and ensure project success. Client Relationship and Stakeholder Management: • Serve as the primary point of contact for clients during active engagements, providing clear and timely updates., • Partner with clients to deeply understand their evolving needs and propose solutions that drive business value., • Educate clients on Airtable’s technical capabilities, integrations, and best practices to ensure successful adoption., • Build strong relationships that foster client trust and repeat business. Technical Solution Scoping and Documentation: • Participate in pre-sales technical scoping calls and contribute to solution design discussions., • Develop technical scopes of work and solution architecture documentation aligned with client objectives., • Create detailed project documentation, including requirements gathering notes, process maps, data models, and interface specifications. Communication and Collaboration: • Communicate effectively with both technical and non-technical stakeholders across Slack, Missive, Airtable, and other collaboration platforms., • Document key project decisions, technical designs, and implementation details for internal and client visibility., • Demonstrate excellent communication skills in both synchronous and asynchronous environments. Quality Assurance and Delivery Excellence: • Champion quality throughout project execution, ensuring solutions meet client requirements and technical standards., • Lead user acceptance testing coordination, issue tracking, and resolution processes., • Drive projects toward successful delivery, positive client feedback, and 5-star reviews. Continuous Improvement: • Identify opportunities to improve delivery processes, documentation standards, and technical methodologies., • Provide insights and feedback to the Optimize IS team to enhance how we serve clients and manage projects. Qualifications • 2 or more years of technical project management experience, ideally in SaaS implementations, software consulting, or systems integration., • Experience managing client-facing technical projects from scoping through delivery., • Strong understanding of Airtable’s capabilities, including data modeling, automations, and interface design, or eagerness to quickly become an Airtable expert., • Ability to translate business processes into technical requirements and solutions., • Exceptional written and verbal communication skills, comfortable explaining complex technical concepts to non-technical audiences., • Proven ability to lead remote teams and manage multiple projects simultaneously., • Self-starter with strong problem-solving skills, comfortable navigating ambiguity and dynamic project contexts., • Passion for delivering high-quality solutions and building lasting client relationships. Required Skills • Technical project management experience., • Client-facing project management skills., • Understanding of Airtable’s capabilities., • Strong communication skills., • Ability to lead remote teams., • Problem-solving skills. Preferred Skills • Experience in SaaS implementations., • Experience in software consulting., • Experience in systems integration. Pay range and compensation package Compensation details will be discussed during the interview process. Equal Opportunity Statement Optimize IS is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals.