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  • Team Leader
    Team Leader
    5 days ago
    £13 hourly
    Full-time
    London

    Introduction We are excited to announce that we are currently seeking a Team Leader to join our talented operations team at our ice cream shop located in St John's Wood. We are looking for someone who is enthusiastic, organized, and dedicated to delivering exceptional customer service. About Unico Gelato Unico Gelato is an Italian delicatessen specializing in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico operates since 2015 and currently has sites in Fulham, Saint John’s Wood, Holland Park, Bromley and Lisbon, with a new location in Gloucester Road. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. Tasks • Providing high-quality customer service to establish a strong relationship with the local community, • Serving Gelato, pastries and coffee ensuring the company’s quality standard, • Overseeing daily operations, • Supporting the Store manager in creating a strong work ethic within the team, managing and recruiting staff, • Teaching new staff members, • Attending staff meeting, • Maintaining cleanliness, • Cleaning Requirements • Previous experience in the food & beverage industry - barista or gelato server experiences are a plus, • Flexibility to work during week-ends, • Able to collaborate within the team, • Willingness to learn, • Strong work-ethic, • Fluent English speaking Availability • Up to 40 hours / week, • Location: 138 St John's Wood High Street Pay £13 / hour plus Tips Please note this is a full time role - refrain from applying if you can work less than 40 hours. Thank you

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  • Project Area Manager  |  bread&truffle.
    Project Area Manager | bread&truffle.
    6 days ago
    £45000–£50000 yearly
    Part-time
    London

    bread&truffle. is a premium Italian fast-casual brand with nine London locations. We have a strong operations manager and solid foundations - but a backlog of operational work across compliance, store audits, quality control and customer service standards that needs clearing fast. This is a hands-on, field-based role with a strategic dimension - you will be in stores clearing backlogs and fixing what's broken, and you will also help shape the processes and frameworks that prevent the same problems recurring. WHAT THE JOB ACTUALLY LOOKS LIKE – Visit each of our nine London sites and work through outstanding compliance items with store managers on the ground – Drive the backlog to zero across compliance, QC and audits - then hand back to our Operations Manager to maintain – Spot gaps in how we do things and help shape cleaner processes and frameworks so the fixes stick – Work closely with our Operations Manager throughout - this is a support and acceleration role, not a solo mission The job is split roughly 70/30. Seventy percent is execution in the field - in stores, with managers, clearing backlogs. Thirty percent is stepping back and helping us build the structures that make the fixes stick. THE AREAS IN SCOPE – Compliance - we have a master file and an external consultant; we need someone to drive it to completion across all sites – Store audits - visiting stores, scoring against standards, working with managers on what needs fixing – Quality control - product consistency and line standards, checked in person – Customer service - observing service in store and helping managers understand what good looks like WHO YOU ARE – Background as an area manager or multisite ops manager in hospitality - you have personally done store visits, not just managed people who did – Comfortable working through compliance and audit checklists in the field, not just in a spreadsheet – You can shift between doing and thinking - hands dirty in a store one day, helping design a cleaner audit process the next – You get things done without needing to own everything - you can work alongside an existing ops manager without friction – Available for a focused project engagement of 3-6 months, flexible schedule WHAT THIS IS NOT – A permanent role – A remote or desk-based consultancy – A position above our existing Operations Manager - you are working with her, not over her To apply Two or three paragraphs only. Tell us about a time you had to clear a significant operational backlog across multiple sites - what it was, how you approached it, and what you left behind. No CV required at this stage. Applications without this will not be reviewed.

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  • Supervisor
    Supervisor
    16 days ago
    £13.5–£14.5 hourly
    Full-time
    Covent Garden, Westminster

    At Vasiniko, we're passionate about bringing the authentic taste of Naples to London, crafting pizzas with premium Italian ingredients and traditional methods. We pride ourselves on offering not just exceptional food, but also warm hospitality and a vibrant atmosphere that creates memorable experiences for every guest. We are seeking an enthusiastic and experienced Supervisor to join our dedicated team. This is a fantastic opportunity for a natural leader who is passionate about delivering outstanding service and supporting a positive working environment. Key Responsibilities: • Lead, motivate, and manage the front-of-house team during shifts., • Oversee daily restaurant operations to ensure smooth and efficient service., • Maintain high standards of customer service, ensuring guest satisfaction and handling inquiries or complaints professionally., • Assist with staff training and development, fostering a culture of excellence., • Manage opening and closing procedures, including cash handling and till reconciliation., • Ensure compliance with all health, safety, and hygiene regulations., • Support the management team in achieving operational targets and maintaining restaurant standards. Who We're Looking For: • Proven experience in a supervisory or team leader role within a busy restaurant environment., • Excellent communication and interpersonal skills, with the ability to inspire and guide a team., • Strong organisational abilities and a keen eye for detail., • A proactive problem-solver who can remain calm and effective under pressure., • A genuine passion for hospitality, food, and delivering a superior guest experience. What We Offer: • Competitive compensation package, including service charge and tips., • Delicious staff meals on shift., • Comprehensive training and continuous professional development opportunities., • A supportive, friendly, and dynamic team environment., • Real opportunities for career growth within our expanding company.

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  • Front Desk Coordinator
    Front Desk Coordinator
    2 months ago
    £24000 yearly
    Part-time
    London

    Date posted: 13 January 2026 Pay: £24,000.00 per year Job Description: Job title: Front Desk Coordinator Main purpose of the job: To undertake reception duties Hours: 20.5 Location: Maida Vale Position reports to: Senior Receptionist Contract: Part Time, Permanent Schedule: Monday 2.30 – 8.00 pm Wednesday 9 - 2.30 pm Thursday 2.30 – 7.00 pm Saturday 10.30 – 3.30 pm Salary: £24,000 (Pro rata) Iyengar Yoga London Iyengar Yoga London is the city’s original Iyengar yoga. We’ve been welcoming new students and experienced practitioners since B.K.S. Iyengar first opened the centre in 1984. Our vision is to share the gift of yoga in a beautiful, calm, and peaceful environment through some of the best teachers around and excellent customer service. We are looking for We are seeking an enthusiastic, reliable and dedicated receptionist with an interest in yoga and fitness. In this role, you will provide an outstanding role of customer service whilst also supporting and assisting in the studio's day to day operational requirements. Main duties • Opening the yoga studio at the start of the shift., • Checking in customers with our online system (Mind body) and welcoming them to the studio., • Assisting in/and driving sales and acting as the first point of contact for customers. Building strong relationships with customers., • Supporting the yoga teachers to ensure classes run smoothly., • Ensuring the yoga studio is always clean, presentable and organised., • Locking up the yoga studio at the end of the shift if needed, • Office administration using Microsoft programmes, working as part of a team, and independently, • Part of the role requires minor lifting and some physical work *Must have weekend availability. Alongside regular tasks, the role may include additional duties as needed to meet the operational needs of the studio and to support the wider team in delivering a consistent and positive student experience. Person Specification Qualifications 5 GCSEs at grade A – D (or equivalent). Or Bachelor's (required) Relevant experience Minimum one-year prior work experience in reception at a yoga studio. Aptitude, skills and abilities Ability to multitask Good organisational skills Good communication skills Strong computer skills Ability to keep calm in stressful situations Mind Body Online experience is essential. Flexible, professional and proactive. Personal attributes Politeness Disposition Positive attitude Benefits 2 free yoga classes Job Types: Part-time, Permanent Work Location: In person

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  • Bilingual Italian-English Assistant Manager
    Bilingual Italian-English Assistant Manager
    2 months ago
    £25000 yearly
    Full-time
    London

    Are you a fluent Italian speaker with strong English skills, exceptional organisation, and ambition to grow fast in a rewarding education sector role? Join a boutique, high-standards education travel company that's been successfully connecting Italian schools and students with inspiring UK study programmes for years. We partner with fantastic freelance English teachers across key locations (Edinburgh, Cambridge, Oxford, and more) to deliver memorable, high-quality group experiences, without the company ever needing to escort groups ourselves. Everything happens from our efficient office hub. Now we're gearing up for exciting expansion (starting with Spain!), and the founder is personally looking for a talented, proactive right-hand person to train intensively and hand over increasing responsibility. This isn't just an admin job - it's your fast-track to real business ownership, decision-making involvement, and leadership in a niche, meaningful industry. What You'll Do (Hands-On & Varied - No Two Days the Same) • Craft tailored client quotations using our custom Excel tools and Word templates, turning school needs into compelling, accurate proposals, • Guide Italian schools through the full trip-planning journey: prompt, professional, warm communication from first enquiry to happy post trip feedback, • Handle Italian public procurement & compliance expertly (MEPA/Acquisti in Rete PA, ANAC), preparing, uploading, and tracking documents flawlessly to meet strict deadlines, • Orchestrate incoming student groups end-to-end: check-ins, attendance tracking, academic resources, personalised lanyards/certificates, Google Forms setup, travel cards, welcome sessions, and on-site coordination support, • Quality-check freelance teachers: verify certifications, DBS, right-to-work docs before any programme launches, • Keep everything running smoothly behind the scenes: update operational databases/files/reports, manage shared inbox, schedule Zooms, and support the founder on ad-hoc priorities, • Occasionally travel within the UK (expenses paid) to build stronger relationships with our teacher network or onboard new talent Who We're Looking For Must-Have Essentials • Native or C1/C2-level fluency in Italian, • Confident professional English (B2–C1 minimum, excellent written/spoken), • Superb organisational skills + razor-sharp attention to detail, • Real comfort with numbers, Excel (formulas, data updates, annual tool reviews), • Thrive under pressure, juggle multiple priorities without losing cool, • Proactive, initiative-driven mindset + genuine eagerness to learn and take ownership, • Humble, collaborative, positive team player who values high standards Nice-to-Haves (Big Advantages) • Any Spanish skills (B1 minimum)? Huge bonus as we prepare for Spain launch!, • Prior exposure to operations, programme coordination, education/tourism/travel, admin, or client-facing roles (even internships/volunteering count), • Recent graduates very welcome: potential and attitude trump years of experience Why join us • Direct, one-to-one mentorship from an experienced founder who will teach you the full business inside-out, • Accelerated growth: clear path to greater autonomy, higher responsibility, and future title/salary progression as we scale, • Genuine involvement in strategic decisions and international expansion, • Hybrid flexibility with a supportive, close-knit environment, no corporate bureaucracy, • Work in a purpose-driven niche: helping young Italians gain life-changing UK experiences while building a sustainable, growing business Right to work Candidates must already have the right to work in the UK, as we are unable to provide visa sponsorship for this position.

    Immediate start!
    No experience
    Easy apply

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