Front of House Team Member
hace 7 días
£13.5–£14.5 por hora
Jornada completa
Clapham, Lambeth
Lusitânia Restaurant, a proud ambassador of Portuguese gastronomy in London, is looking for an experienced and motivated Head of Front of House to lead our service team and ensure a top-quality experience for our guests. 📍 Location: London, United Kingdom 📅 Employment Type: Full-time | On-site ⸻ 📝 Main Responsibilities:
• Lead and supervise the front of house team (waitstaff and bar);
• Ensure warm, professional, and efficient customer service at all times;
• Manage bookings, guest reception, and dining room organization;
• Coordinate with the kitchen and management to deliver a seamless dining experience;
• Train and support new staff members, maintaining high service standards;
• Handle customer complaints or incidents with discretion and diplomacy;
• Monitor team performance and contribute ideas to improve overall service. ⸻ ✅ Requirements:
• Previous experience in a similar role is essential (e.g. Head Waiter, Restaurant Floor Manager, or Front of House Supervisor);
• Strong leadership and communication skills;
• Fluency in both English and Portuguese is essential;
• Well-presented, proactive, and customer-oriented attitude;
• Ability to work under pressure and manage a team effectively;
• Familiarity with POS systems and reservation platforms;
• Flexibility to work evenings, weekends, and holidays as required. ⸻ 💼 What We Offer:
• A dynamic and supportive work environment;
• Opportunities for growth and advancement within the company;
• Competitive salary based on experience;
• Staff meals and other benefits to be discussed at interview.