Operations Manager
hace 3 días
Redditch
The Role As an Operations Manager, you will act as the trusted second-in-command to the Head of Operations, taking ownership of day-to-day performance across multiple regions. You will be at the heart of service delivery—ensuring teams, assets, and processes are aligned to respond quickly and effectively to time-critical situations. This is a role for someone who leads from the front, makes confident decisions under pressure, and is motivated by driving measurable operational improvements. The role: • Leading multi-regional operational teams to deliver exceptional service, • Overseeing scheduling, resource deployment, and asset utilisation, • Driving efficiency, process improvements, and service performance, • Acting as a key escalation point during urgent or out-of-hours situations, • Championing a strong safety-first culture and compliance standards, • Coaching, mentoring, and developing high-performing teams, • Managing end-to-end operations including planning, engineering, logistics, and procurement, • Proven experience in operations leadership within a fast-paced or technical environment (e.g. HVAC, plant hire, engineering, or similar), • Strong decision-making ability, especially under pressure, • A proactive, solutions-focused mindset with excellent organisational skills, • Experience managing multiple priorities, teams, and regions, • A leader who can inspire teams, challenge performance, and drive accountability, • Willingness to take ownership beyond standard hours, including on-call support, • High workforce utilisation and operational efficiency, • Exceptional safety and compliance standards, • Strong customer satisfaction and repeat business, • Continuous improvement across processes and team performance