Manchester
Company description: ClearCourse Job description: Fraud Analyst ClearAccept (Part of ClearCourse Group) Location: Manchester (Hybrid) Role type: Full-time, Permanent ClearAccept, part of the ClearCourse Group, is looking for a proactive and detail-oriented Fraud Analyst to join our Risk and Compliance Team. Based in our Manchester office with hybrid working available, this role offers a great opportunity to develop your fraud prevention and investigative skills in a growing fintech environment. Reporting to the Senior Compliance Officer, youll play a hands-on role in supporting daily monitoring activities to mitigate fraud risks. From investigating chargebacks to identifying transactional anomalies, your work will directly support the integrity of our operations and protect our merchant network. Were looking for someone with at least two years experience in fraud prevention, transaction monitoring and chargebacks within the payments industry, whos comfortable handling data and liaising with internal and external stakeholders. More importantly, were looking for someone eager to grow, learn, and contribute to a high-performing team. What youll be doing: Managing and responding to chargeback disputes within set timeframes and card scheme rules Analysing trends and patterns to identify root causes and propose preventative measures Preparing reports on chargeback volumes, win/loss ratios and operational KPIs Ensuring compliance with card network regulations and internal policies Investigating suspicious transactions and raising SARs when necessary Reviewing merchant accounts and performance on an ongoing basis Liaising with merchants to gather further information or clarify transactional activity Supporting process improvements and anti-fraud strategies Maintaining organised records of all chargeback and fraud activity Collaborating with internal stakeholders to resolve issues and recommend risk mitigations What were looking for: At least 2 years experience in fraud prevention, transaction monitoring and chargebacks within the payments industry Proficiency in Microsoft Office, particularly Excel Strong analytical skills with an ability to spot patterns and anomalies Working knowledge of Visa and MasterCard chargeback regulations Good understanding of AML controls and ongoing merchant monitoring Excellent communication skills, both written and verbal High attention to detail, well organised and diligent Self-motivated, reliable, and able to work both independently and as part of a team Comfortable working under pressure and to tight deadlines Experience in a regulated financial services firm (highly desirable) Benefits include: Hybrid-working model 25 days annual leave plus your birthday off Volunteering days Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Employee wellbeing perks including the Calm app, cycle-to-work scheme, and discounted gym memberships Retail discounts and an Employee Assistance Programme TPBN1_UKTJ