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The Senior Legacy Officer will lead the delivery and development of St Luke’s legacy fundraising programme, taking ownership of one of the hospice’s most critical income streams. Reporting to the Head of Public Fundraising, the role will focus exclusively on growing legacy income through strategic marketing, supporter engagement and stewardship, pipeline development and internal advocacy. The post holder will be responsible for the day-to-day management and continuous improvement of the legacy programme, using insight and best practice to maximise long-term income while delivering an outstanding supporter experience. What you’ll be doing: • Leading and developing St Luke’s legacy fundraising programme, • Planning and delivering multi-channel legacy campaigns, • Managing Free Will Writing initiatives and legacy events, • Building strong relationships with legacy supporters, pledgers and professional partners, • Developing engaging supporter journeys and stewardship communications, • Monitoring pipelines, income forecasts and campaign performance, • Acting as an internal advocate for legacy giving across the organisation, • Ensuring all activity complies with fundraising regulations and GDPR We’re looking for someone who brings: • Experience in legacy fundraising, direct marketing or supporter led fundraising, • Excellent relationship building and communication skills, • Strong copywriting and storytelling ability, • Confidence using CRM systems, data and reporting tools, • Strong project management and organisational skills, • Sensitivity and empathy when working with donors and bereaved families, • Knowledge of fundraising regulations and data protection requirements, • A relevant fundraising or marketing qualification is desirable but not essential.

Human Resources Advisor Location: West Drayton UB7 9BL and some travel to Acton and Leyton (expenses can be claimed) Permanent: Full Time, 40 hours per week. Are you an innovative, ‘outside-the-box’ thinker with a passion for driving positive change through employee relations? We’re looking for a confident and proactive Employee Relations Advisor to join our dynamic People Team. This isn’t a back-seat, supportive role. You'll be the go-to expert for ER matters in our Purfleet site, leading, influencing, and owning cases from start to finish. That means managing the full spectrum of ER activity (grievances, disciplinaries, investigations, etc.), but also spotting trends in data, identifying root causes, and collaborating with the wider People team to improve the colleague experience and drive long-term, people-first solutions. Enjoy the opportunity to drive ER excellence! Our Employee Relations Advisors operate as a helpful ‘hub’ of employee relations support for the Ocado Logistics management team. At the forefront of employee relations, they support a team of managers across the business, taking ownership of ER cases, including high-level disciplinaries, appeals, grievances, short-term and long-term sickness, data reporting and more - no two days truly are the same! Why Join Us as an Employee Relations Advisor at Ocado Logistics? Work you will be proud of: Join Ocado as our talented Employee Relations Advisor and enjoy the opportunity to make a valuable difference, where your ideas are heard and creativity is embraced. Be a champion for diversity and inclusion across the organisation. Flexibility: Work-life balance is a priority at Ocado. Be empowered: This role offers the perfect blend of independence and support. You'll have the autonomy to manage your own caseload, but you'll also have the support of a dedicated team to help you grow and develop. We nurture our people to success, offering career pathway opportunities and development plans - 87% of our salaried roles are filled by internal colleagues! Am I the right fit? To be successful in this role, you will need previous ER experience gained within a fast-paced, high-volume environment, combined with: • Up to date knowledge of UK employment law, • A highly organised approach with the ability to prioritise and multitask when dealing with volume cases., • The ability to keep accurate records of all actions and documentation relating to cases being managed through to conclusion., • Including being present in some meetings and taking notes., • The passion to embrace initiatives that improve performance, attendance, retention and the overall employee experience, • CIPD qualifications, desirable If you are passionate about Employee Relations and have experience providing advice and supporting managers across a broad spectrum of ER areas, we encourage you to apply. Even if you don’t meet all the criteria, your unique perspective and enthusiasm could be a valuable addition to our team. Your previous roles or experience may have included: Employee Relations Advisor, Employee Relations Specialist, Employee Relations Case Officer, ER Case Handler or HR Advisor. Your Next Steps Once you apply, our friendly Talent Acquisition team will review your application. If successful our team will contact you to schedule an informal conversation to discuss your suitability for the role and answer any questions you may have. What we offer you Our award-winning recognition scheme celebrates your contributions. Your well-being is at the core of our Offerings: • Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life., • Private Medical Cover: Rest easy with comprehensive private medical insurance., • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave., • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching., • Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more., • Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme., • Share Schemes: Join exciting share plans to participate in our success., • Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants., • Financial Protection: We offer Income Protection and Life Assurance for financial security. About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Join Ocado Logistics, where there are bags of possibilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

Human Resources Advisor West Drayton UB7 9BL and some travel to Acton and Leyton (expenses can be claimed) Permanent: Full Time, 40 hours per week. Are you an innovative, ‘outside-the-box’ thinker with a passion for driving positive change through employee relations? We’re looking for a confident and proactive Employee Relations Advisor to join our dynamic People Team. This isn’t a back-seat, supportive role. You'll be the go-to expert for ER matters in our Purfleet site, leading, influencing, and owning cases from start to finish. That means managing the full spectrum of ER activity (grievances, disciplinaries, investigations, etc.), but also spotting trends in data, identifying root causes, and collaborating with the wider People team to improve the colleague experience and drive long-term, people-first solutions. Enjoy the opportunity to drive ER excellence! Our Employee Relations Advisors operate as a helpful ‘hub’ of employee relations support for the Ocado Logistics management team. At the forefront of employee relations, they support a team of managers across the business, taking ownership of ER cases, including high-level disciplinaries, appeals, grievances, short-term and long-term sickness, data reporting and more - no two days truly are the same! Why Join Us as an Employee Relations Advisor at Ocado Logistics? Work you will be proud of: Join Ocado as our talented Employee Relations Advisor and enjoy the opportunity to make a valuable difference, where your ideas are heard and creativity is embraced. Be a champion for diversity and inclusion across the organisation. Flexibility: Work-life balance is a priority at Ocado. Be empowered: This role offers the perfect blend of independence and support. You'll have the autonomy to manage your own caseload, but you'll also have the support of a dedicated team to help you grow and develop. We nurture our people to success, offering career pathway opportunities and development plans - 87% of our salaried roles are filled by internal colleagues! Am I the right fit? To be successful in this role, you will need previous ER experience gained within a fast-paced, high-volume environment, combined with: • Up to date knowledge of UK employment law, • A highly organised approach with the ability to prioritise and multitask when dealing with volume cases., • The ability to keep accurate records of all actions and documentation relating to cases being managed through to conclusion., • Including being present in some meetings and taking notes., • The passion to embrace initiatives that improve performance, attendance, retention and the overall employee experience, • CIPD qualifications, desirable If you are passionate about Employee Relations and have experience providing advice and supporting managers across a broad spectrum of ER areas, we encourage you to apply. Even if you don’t meet all the criteria, your unique perspective and enthusiasm could be a valuable addition to our team. Your previous roles or experience may have included: Employee Relations Advisor, Employee Relations Specialist, Employee Relations Case Officer, ER Case Handler or HR Advisor. Your Next Steps Once you apply, our friendly Talent Acquisition team will review your application. If successful our team will contact you to schedule an informal conversation to discuss your suitability for the role and answer any questions you may have. What we offer you Our award-winning recognition scheme celebrates your contributions. Your well-being is at the core of our Offerings: • Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life., • Private Medical Cover: Rest easy with comprehensive private medical insurance., • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave., • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching., • Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more., • Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme., • Share Schemes: Join exciting share plans to participate in our success., • Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants., • Financial Protection: We offer Income Protection and Life Assurance for financial security. About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Join Ocado Logistics, where there are bags of possibilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

Technical Scientific Officer - Public Health North West London | Permanent Salary: £39,276 per annum LinSocial Housing is currently seeking a Technical Scientific Officer - Public Health for a permanent opportunity with a well-established local authority in North West London. This is an excellent opportunity for a scientifically minded professional to join a busy Public Health and Public Protection team, supporting the delivery of vital services that help protect and improve the health and wellbeing of local communities. The successful candidate will play a key role in supporting scientific, technical and regulatory functions, ensuring services are delivered in line with legislative requirements, industry standards and best practice. Key Responsibilities: • Support the delivery of public health and scientific services Undertake technical, analytical and investigative work Assist with regulatory compliance and monitoring activities Analyse and interpret technical information and data Prepare reports and provide recommendations based on findings Support service improvement initiatives and best practice development Work collaboratively with internal departments and external stakeholders * Contribute to maintaining high standards of public protection and community well-being Requirements: • Background in Public Health, Environmental Health, Scientific Services or a related discipline Experience working within a local authority, public sector, laboratory, regulatory or compliance environment Strong analytical and problem-solving abilities Excellent written and verbal communication skills Ability to interpret complex technical information and present findings clearly Strong organisational skills with excellent attention to detail Ability to manage workload effectively and work independently where required * Eligible to work in the UK Benefits: • Permanent position Competitive salary of £39,276 per annum. Opportunity to make a meaningful impact on public health outcomes Career development and progression opportunities Supportive and collaborative working environment * Opportunity to work within a highly respected public sector organisation Location: North West London Contract Type: Permanent Salary: £39,276 per annum Start Date: August 2026 If you have experience within public health, environmental health, scientific services, regulatory compliance, technical inspection, laboratory services or a similar field, we would be keen to hear from you. Apply today with your updated CV or contact Loren Steinberg ((url removed)) at LinSocial Housing for a confidential discussion. Linsco is acting as an Employment Agency in relation to this vacancy

Business Support Officer - Children's Services (Hybrid) Location: London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: Temporary, ongoing Working Pattern: Hybrid - minimum 2 days per week in the office Payrate: £16.71 About the Role The London Borough of Harrow is seeking a dedicated Business Support Officer to join our Children's Services team. This is a fantastic opportunity to provide vital administrative and business support to a service that makes a real difference to children, young people, and families across Harrow. Key Responsibilities Provide high-quality administrative support across Children's Services. Maintain accurate records, databases, and case management systems. Prepare reports, handle correspondence, and support meetings. Act as a first point of contact for internal and external stakeholders. Contribute to improving processes and service delivery. About You We're looking for someone who is: Organised, detail-oriented, and able to manage competing priorities. Confident in using IT systems and Microsoft Office applications. A strong communicator with excellent interpersonal skills. Able to work independently and collaboratively. Passionate about supporting services that improve the lives of children and families. Note taking or minuet taking skills are mandatory for this role What London borough of Harrow Offer Hybrid working model - minimum 2 days per week in the office. A supportive and collaborative team environment. Opportunities for professional development and career progression. The chance to make a meaningful impact in Children's Services within Harrow. About Us "Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do. "The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. important Notice The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at (url removed)

Resident Liaison Officer (SHDF) | Ealing / NW London | £22.57 per hour Social Housing – Green Energy & Decarbonisation | Temp-to-Perm Here are the complete details for the Resident Liaison Officer role targeting the Ealing and North West London patch: THE OFFER Pay Rate: £22.57 per hour Contract Type: Temp-to-Perm (Clear path to a permanent staff contract) Base Location: Ealing (Field-based covering localised housing stock across North West London) Sector: Social Housing / Net-Zero Carbon Retrofit Travel: Fully mobile patch (Mileage / business travel expenses covered) Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF & Retrofit Focus) Working on an SHDF (Social Housing Decarbonisation Fund) contract is highly rewarding but structurally different from standard planned maintenance. As a mobile RLO, you will act as the vital face of the project on the ground, guiding residents through complex energy-saving upgrades and helping them understand the installation process. Key Responsibilities: Resident Education: Conduct home visits across the patch to explain the benefits of decarbonisation works and teach residents how to maximise new green technologies (such as smart thermostats). Surveys & Access Coordination: Carry out pre-work condition surveys and secure high access rates for specialist contractors to keep the mobile delivery programme running on schedule. Expectation Management: Act as the primary, reassuring point of contact for residents on your patch during invasive energy-efficiency upgrades (e.g., Solar PV, Air Source Heat Pumps, insulation, and ventilation upgrades). Conflict Resolution: Swiftly and professionally resolve any on-site resident queries or property protection concerns right at the doorstep to maintain high customer satisfaction scores. Progress Tracking: Utilise project trackers to log pre-start surveys, resident sign-offs, and daily communication history to ensure compliance with strict funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Prior experience on SHDF, EWI (External Wall Insulation), or domestic Retrofit works is highly advantageous. Mobility: Essential. Must hold a full UK Driving Licence and have access to your own reliable vehicle for daily mobile travel from the Ealing base. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents. IT Skills: Competent in using Microsoft Office, particularly Excel for inputting site data and logging resident trackers on the go. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions

Safer Communities Officer Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: £23.05 per hour PAYE £30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer/ Community Safety Officer Anti-Social Behaviour (ASB) Officer Community Protection Officer Neighbourhood Safety Officer Enforcement Officer (Community Safety) Public Protection Officer To support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren’t limited to: 1. To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department’s DPO (as set out in the DfT Data Protection Governance Policy) 2. Leading the records management function ensuring alignment with DfT and wider Government. 3. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. 4. Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: You must have an industry-recognised practitioner-level qualification in data protection. You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application

We are currently looking for an experienced Private Housing Standards Officer to join a busy Private Sector Housing service. This Private Housing Standards Officer role will focus on improving housing conditions through inspections, enforcement, HMO regulation and housing standards interventions across the private rented sector. The successful candidate will investigate housing condition complaints, undertake HHSRS inspections and take enforcement action where required. This Private Housing Standards Officer position would suit someone with previous experience within private sector housing, housing enforcement or environmental health services. The Role - Investigating complaints relating to poor housing conditions and disrepair. - Carrying out HHSRS inspections and property assessments. - Investigating HMO complaints and monitoring licensing compliance. - Taking informal and formal enforcement action to improve housing standards. - Serving statutory notices and preparing legal case files. - Supporting mandatory, additional and selective licensing schemes. - Investigating empty homes and supporting initiatives to bring properties back into use. - Supporting compliance with Minimum Energy Efficiency Standards (MEES). - Maintaining accurate case records using Uniform and other systems. - Attending courts, tribunals and legal proceedings where required. Key Requirements - Previous experience working as a Private Housing Standards Officer, Private Sector Housing Officer, Housing Enforcement Officer or Environmental Health Officer. - Experience carrying out HHSRS inspections and assessments. - Knowledge of the Housing Act 2004 and private sector housing legislation. - Experience investigating housing condition complaints and HMO cases. - Experience taking enforcement action and preparing legal case files. - Experience working with licensing schemes and housing standards enforcement. What You Need to Do Now If you are interested in this Private Housing Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Private Housing Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Private Housing Standards Officers, Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Job Title: Homelessness Prevention & Solutions Officer Location: Harrow Council Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary ongoing assignment, until 31st March 2027 Hours of Work: 37 hours per week Payrate: £21.23 per hour PAYE Overview: Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Homelessness Prevention & Solutions Officer to join an expanding team. The role of Homelessness Prevention & Solutions Officer has a competitive pay rate of £18.59 per hour (negotiable). Other benefits include excellent training and support for career development and 21 days of holiday (excluding Bank Holidays). Main Responsibilities To take part in the Duty Triage rota and to assist customers through general reception, telephone, and electronic enquiries with appropriate advice. To deliver intensive, specialist support to homeless clients. To manage a caseload of people who are currently experiencing a housing crisis and provide a service that seeks to minimise the duration of that crisis. To understand the complex, multiple needs as well as strengths of those individuals; and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing To create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their circumstances and keeping the plan under review. To provide some support for individuals through the resettlement process when moving to a new home. Requirements Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation, and case law. Good working knowledge of housing benefit rules and the supply and demand issues related to public sector and private housing in a London council. Expert knowledge of homelessness policy and practice Experience of negotiation/advocacy/mediation. Experience in effective record keeping including electronically. Experience in carrying out interviews, investigations, and negotiations. About Us For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. " Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Customer Accounts Officer (Council Tax Recovery) Adecco are recruiting on behalf of Ealing Council for a Customer Accounts Officer specialising in Council Tax Recovery. This is an excellent opportunity to join a Local Authority team and support the effective recovery of council tax arrears. This is a temporary assignment initially for 3 months. Contract Details: Type: Temporary Pay: £20.76 per hour (PAYE) / £27.89 per hour (Umbrella) Location: Perceval House, Ealing Working Arrangements: Hybrid - mainly home-based, with attendance required in the office for court hearings. * Hours: Full time, 35 hours per week (Monday to Friday) The Role: As a Customer Accounts Officer, you will play a key role in supporting the collection and recovery of council tax, ensuring processes are carried out in line with relevant legislation and procedures. The role will involve case management, attending court hearings when required, and liaising with residents regarding outstanding balances. Key Responsibilities: To maintain the Council Tax records for the team using office computer systems in accordance with laid down procedures. To ascertain and check all necessary information, using permitted sources and by liaison with other council sections and outside organisations, to determine the persons legally liable to Council Tax. To carry out further enquiries and investigations as necessary to verify particular circumstances. To amend the records promptly on becoming aware of any changes to liability. To assist more junior, temporary or less experienced accounts staff, and work experience students, by providing day to day advice and guidance on using the system and procedures. To deal promptly and efficiently with Council Tax customers, their agents, and other persons and organisations with a legitimate interest, by telephone, in writing, by email and in person (whether at the reception or at the magistrates court). At all times having regard to the council's Equality & Diversity Policy, the provisions of the Data Protection legislation and adherence to the objective to deliver services to a high level of customer care. To properly record dealings with customers. To record, report and resolve complaints from customers, and/or referring more complex and contentious matters to the senior officer or manager. To process applications for discounts, disregards and exemptions promptly and efficiently, requesting further information or inspections where necessary. To check and despatch system generated documentation (including rolling review forms, bills, reminders, summonses, Pre -enforcement letters, committal warnings and committal summonses). To assist in the checking of summons prelists, liability order lists, civil enforcement (bailiff) prelists and other arrears listings to ensure appropriate enforcement action is taken, recovery action held or cancelled when necessary, or that recommendations/referrals are made to a more senior officer. To use negotiating skills and exercise discretion to make and monitor arrangements with defaulting Council Tax customers, in accordance with laid down procedures and with regard to the particular facts in each case. In conjunction with the returns on financial information request forms, determine suitable cases and issue the necessary documentation for attachments of earnings, deductions from Income Support/Job Seekers Allowance, and referrals to bailiffs. If appropriate, identify and refer cases for committal proceedings, attachment of members' allowances, Charging Orders, or insolvency proceedings. To assist the Customer Accounts Manager in representing the Council in court proceedings, including making payment arrangements with customers at the Magistrates Court. To discuss and obtain income and expenditure details with customers for means enquiries at committal courts. To maintain accurate payment and instalment details on customer accounts and in particular to promote direct debit as a preferred method of payment. Carry out credit and debit card transactions with customers, whether by telephone, or through letters or emails. Essential Skills and Experience: Experience in council tax recovery Knowledge of council tax legislation Knowledge of NEC/Northgate systems Strong communication and customer service skills Ability to manage workload effectively and meet deadlinesApply Now - if you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: • Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren't limited to: • To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department's DPO (as set out in the DfT Data Protection Governance Policy) Leading the records management function ensuring alignment with DfT and wider Government. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. * Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: • You must have an industry-recognised practitioner-level qualification in data protection. • You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: • A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please proceed through the following link to be redirected to our website to complete your application. https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=b3duZXJ0eXBlPWZhaXImb3duZXI9NTA3MDAwMCZ1c2Vyc2VhcmNoY29udGV4dD0xOTUxOTk0NTcmam9ibGlzdF92aWV3X3ZhYz0yMDAyNDE3JnBhZ2VjbGFzcz1Kb2JzJnNlYXJjaHNvcnQ9c2NvcmUmcGFnZWFjdGlvbj12aWV3dmFjYnlqb2JsaXN0JnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4MjIwOTg2MS1lNDA0ZGRlNDU0ZmVlZGRmNTU3NzYyMzc0NWY0ODdiY2U1ZWRhNzRl

Technical Support Officer Location: - London Borough of Harrow (Hybrid, )Forward Drive, Harrow, Middlesex, HA3 8NT Pay Rate: £27.70 (Umbrella) Contract Type: Temporary, ongoing Role Overview The London Borough of Harrow is seeking a reliable and proactive Technical Support Officer to provide high quality technical and administrative support across Highway, Drainage, and Land Charges functions. This role is ideal for someone who enjoys problem solving, working with mapping systems, and supporting a busy technical team. Key Responsibilities Team inbox management - Monitor shared email inboxes and allocate enquiries to the appropriate team members. Highway Search & Land Charges responses - Provide accurate information using mapping databases to confirm highway adoption status and Rights of Way; produce PDF map outputs. Traffic scheme information - Liaise with colleagues to gather details on proposed traffic schemes within search areas. Drainage asset enquiries - Generate PDF maps showing watercourses and highway drainage using GIS/map databases. Flood mapping support - Produce flood map extracts for internal and external enquiries. Record keeping - Log all enquiries and maintain accurate, up to date records. Requirements Understanding of Highway and Drainage engineering functions and terminology. Proficiency with MS Windows and experience using mapping or GIS based databases functions The use of MS Windows and Mapping data bases If you meet the qualifications and have the required experience, please click 'apply.' About Us: For nearly 60 years, Pertemps Recruitment Partnership has been a trusted leader in providing permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For for 14 consecutive years, we pride ourselves on our personal touch in everything we do. As an accredited 'Investor in People,' we are dedicated to supporting career growth and progression for our team. Harrow Council, the 12th largest borough in London, is renowned for its vibrant cultural diversity. Located just 10 miles from central London, Harrow boasts excellent transport links, including the Metropolitan Line, Watford DC Line, and national rail services. It is also easily accessible via the M1, M25, and A406, making it a fantastic place to live, work, and visit. Data Protection Notice: Your personal information may be shared with Cifas for the prevention of fraud, malpractice, and other improper conduct. Any detected issues may result in the refusal of services or employment. Your data will also be used to verify your identity. For more information on how your personal data is managed, please visit (url removed)

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: Type: Temporary (3 months) Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella) Location: Gainsborough Tower, Northolt, Ealing Working Arrangements: Site-based Hours: Part time, 17.5 hours per week DBS requiredWe are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: Take responsibility for the day-to-day management of designated sheltered housing schemes. Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters. Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon. Coordinate referrals to support services where required, including social care and health partners. Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained. Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary. Support the letting process for new tenants, from viewings and sign-ups through to settling-in support. Promote community engagement and help residents participate in scheme activities and local initiatives. Maintain accurate records in line with data protection and safeguarding procedures.Required Skills and Experience: Experience working within housing management or a related field. Strong customer service skills and the ability to work sensitively with older or vulnerable residents. Knowledge of housing legislation, tenancy management, and safeguarding principles. Ability to assess resident needs and make appropriate referrals to support services. Confident IT user, with experience using Microsoft Office and housing management systems. Excellent communication and interpersonal skills, with the ability to build strong working relationships. Ability to manage workload independently and respond effectively to emergencies or complex situations.Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: HR Officer Location: Stockwell, London, SW9 Job Type: £35,000 Per annum Job Type: Full Time, Permanent About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group. Being a community-based organisation, we are seeking to recruit Human Resource Officer, with a focus on service delivery and a people-centre approach. About The Role: We have a fantastic opportunity for an experienced HR Officer with a background in employment law to join the organisation. This is a pivotal role within SW9 Community Housing. It is to provide HR advice, administration, and system support to management and to ensure that employees receive a strong level of professional HR support in line with the company strategic goals. Core Responsibilities: HR Systems & Administration: Administer the full employee lifecycle via our HRIS, ensuring data integrity, accurate personnel records, and compliant onboarding/offboarding. Payroll: Prepare and process monthly payroll data, managing all starters, leavers, and variations with high accuracy. Data & Reporting: Extract workforce metrics and produce regular reports on headcount, turnover, and absence for management. Employee Relations & Recruitment: Provide admin support for ER casework, disciplinary processes, and end-to-end recruitment coordination. L&D & Compliance: Support training scheduling, mandatory compliance monitoring, and assist with HR policy documentation.About you: Education Educated to A Level Standard or equivalent. CIPD or equivalent qualification is desirable.Knowledge and skills Clear understanding of HR services and its contribution to the organisation. Extensive knowledge of Human Resources and employment law. Possesses HR administration and advisory skills to work flexibly and collaboratively. Sound knowledge of current employment legislation and ability to translate this into workplace practices. Excellent attention to detail. Intermediate IT and computer skills including Word, Outlook and Excel. Ability to work as a part of the team and to work without supervision. Excellent organisation skills with the ability to prioritise workload to meet deadlines and adhere to month-end timetable. Clear and accurate written and verbal communication that is appropriate for the audience and to write HR reports. Strong relationship building and stakeholder management skills to liaise with a wide range of people, both internal and external to the organisation. Ensures that all work is undertaken in compliance with the Data Protection Acts (DPA). Analytical, with the ability to quickly solve problems through practical and innovative means. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Ability to respond to queries promptly. Patience and ability to remain calm in stressful situations.Experience Operational HR experience, providing staff with advice and supporting managers in all aspects of HR. A proven track record in coordinating the full employee life cycle. Range of experience in the use of computerised HR systems. Experience of Cascade HR is highly desirable. Experience in administering payroll and staff benefits. Experience of working in social housing desirable. Experience in dealing with staff on all levels.Personal Attributes Enthusiastic and conscientious about delivering and driving forward an excellent service in a customer-based environment. Adaptable and 'can do' attitude.Why join us When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer: Competitive salary A defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover Competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) Employee assistance programme Excellent learning & development opportunities Staff discount scheme, discounted gym membership Medicash - medical cash plan A modern office and facilitiesFull details of the role profile available on request. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; HR Advisor, HR Administrator, Payroll Administrator, HRIS Management, Employee Relations Support, Recruitment Coordination, HR Data Reporting, Onboarding & Offboarding, CIPD, Employment Law Compliance, Payroll Processing, HR Systems, Absence Management may also be considered

Attendance & Safeguarding Officer Location: Heston, Hounslow (TW5) Contract Type: Full-time, Term Time + Inset Days Salary: Competitive (dependent on experience) Start Date: September 2026 About the Role We are seeking a highly organised and dedicated Attendance & Safeguarding Officer to join a friendly and committed primary school in Heston, Hounslow. This is a key role within the school, supporting pupil welfare, safeguarding, and attendance to ensure every child has the best opportunity to succeed. You will play a vital part in promoting excellent attendance, maintaining safeguarding records, and working closely with staff, families, and external agencies. Key Responsibilities Attendance Monitor, track, and improve pupil attendance and punctuality across the school Follow up on absences promptly, including first-day calling Work closely with families to support improved attendance Produce attendance reports and analyse data to identify trends Liaise with the Senior Leadership Team, Education Welfare Officers, and external agenciesSafeguarding Maintain accurate, up-to-date safeguarding records using CPOMS Support the Designated Safeguarding Lead (DSL) in all safeguarding matters Record and track safeguarding concerns, ensuring appropriate follow-up Assist with referrals to external safeguarding agencies where required Ensure confidentiality and compliance with safeguarding policies and proceduresAdministration Manage pupil data and records using SIMS Support general school administration where required Use Microsoft Office systems (Excel, Word, Outlook, Teams) confidently for reporting and communicationPerson Specification Essential: Previous experience in a school environment (primary preferred) Strong working knowledge of SIMS and CPOMS Confident user of Microsoft systems, including Excel and Outlook Understanding of safeguarding and child protection procedures Excellent communication and interpersonal skills Strong organisational skills and attention to detail Ability to handle sensitive information professionally and confidentiallyDesirable: Experience in attendance management or pastoral support Knowledge of local authority processes for attendance and safeguarding Relevant safeguarding or pastoral qualifications/trainingWhat We Offer A supportive and welcoming school community Opportunities for professional development A meaningful role making a real difference to children’s lives Collaborative and dedicated staff teamSafeguarding Statement This school is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. An enhanced DBS check and satisfactory references will be required for the successful candidate. How to Apply To apply, please send your CV and a supporting statement outlining your suitability for the role to: (url removed)

Safer Communities Officer (Grade 9) Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: £23.05 per hour PAYE £30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer to support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Housing Benefits Officer Location: Hybrid working - London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: 6-9 month ongoing temporary contract Working Pattern: Hybrid (office attendance required once every 3 months) Pay Rate: £30.02 Umbrella About the Role The London Borough of Harrow is seeking a dedicated Senior Housing Benefits Officer to join their Finance team. This role requires strong technical expertise and the ability to support and guide Housing Benefit operations effectively. Key Responsibilities Responsibility for undertaking full assessments to entitlement/contribution for the more complex cases including the carrying out of home visits where necessary. This requires the post holder to evaluate and be responsible for any review to the entitlement /contribution for the more complex cases as highlighted below: • Housing Benefit, Council Tax Benefit including more complex calculations in respect of self- employed, students etc • Housing Benefit, Council Tax Benefit the Claims relating to Registered Social Landlords , Housing Tenants and Council Tax Benefit • Fairer Charging/ Supporting People, Respite Care and Residential Care • Other assessments such as concessionary fares using relevant Regulations About You We're looking for someone who is: Experienced at senior level - a seasoned Senior Housing Benefit Assessor with recent, hands on operational experience. Quality Assurance focused - substantial recent experience conducting QA checks and ensuring assessment accuracy. Workload management skilled - able to allocate and manage workloads across HB teams. Complaint handling experienced - capable of managing and resolving Housing Benefit-related complaints. Assessment support capable - confident supporting HB Officers with complex assessments and decision making. Knowledgeable in specialist areas - strong understanding of Temporary Accommodation, Supported Accommodation, and HB/CTS appeals. About Us " Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing for nearly 60 years. As an accredited Investor in People and a 14 time Sunday Times Best 100 Companies to Work For honouree, we prioritise career development, employee satisfaction, and a personalised approach. " London Borough of Harrow is the 12th largest borough in London, known for its cultural diversity and excellent transport links. Located just 10 miles from Central London, it offers fast access to Euston (13 minutes via Harrow & Wealdstone), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice Your personal information may be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data may also be used for identity verification. Further details on data protection and your rights can be found at: (url removed)

Billing & Collection Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary (until December 2026) Location: Wembley An opportunity has arisen for a Billing & Collection Officer to support the billing, collection, and recovery of a range of debts. This role ensures accurate administration and maximises income collection in line with legislation, policy, and best practice. You will handle customer queries, maintain records, and manage recovery processes while delivering high-quality customer service across multiple channels. Day-to-Day Duties Administer billing and collection across Council Tax, Business Rates, Adult Social Care Debt, Parking, Sundry Debt, and Housing Benefit Overpayments Identify liable parties, assess liability periods, and apply discounts, exemptions, and reductions Maintain accurate and up-to-date billing and customer records across systems Respond to customer enquiries via phone, email, correspondence, face-to-face and online channels Manage cases through recovery stages to maximise collection and reduce arrears Negotiate payment arrangements, considering customers' circumstances and ability to pay Monitor payment plans and take further recovery action where required Process and update data in line with information governance and data protection policies Handle complaints, service requests, FOI and SAR queries accurately and on time Liaise with internal teams, external stakeholders, enforcement agents, and relevant agencies Support fraud prevention activity and investigations where required Submit updates to the Valuation Office Agency (VOA) and resolve discrepancies Assess cases for hardship relief or write-offs in line with policy Carry out reconciliations and manage housekeeping tasks (e.g. payment exceptions, suspense accounts) Contribute to service improvements and process enhancements Manage complex recovery cases including bankruptcy, charging orders, and committal proceedings Investigate complex enquiries, complaints, and account issues Support and mentor junior staff where required Handle member enquiries and draft responsesExperience Required Experience in a customer-facing role handling enquiries, transactions, and complaints Experience working with administrative processes and adapting to service needs Experience managing data accurately and handling confidential information Understanding of debt recovery and billing processes (Council Tax desirable) Good working knowledge of Microsoft Office (Excel, Word, Outlook) and case systems Strong numeracy and literacy skills Experience delivering services across multiple access channelsSkills & Abilities Strong customer service skills with the ability to support a diverse customer base Ability to handle sensitive or challenging situations calmly and professionally Excellent communication skills (written and verbal) Analytical thinking and problem-solving ability Strong organisational skills with the ability to meet deadlines Ability to work independently and as part of a team Confidence in interpreting legislation, policies, and procedures Negotiation and influencing skills to support recovery outcomes High attention to detail and accuracy Ability to maintain confidentiality and act with integrityTo apply, please submit your CV detailing your relevant experience

Job Title: Emergency Accommodation Procurement Officer Location: Harrow Council, Forward Dr, Harrow, HA3 8NT (including travel around the borough) Salary: £21.23 per hour (PAYE) Contract Type: Temporary ongoing, until 18th June 2027 Hours: Full-time About the Role Harrow Council is seeking a highly motivated and organised Procurement Officer to join the Housing Services – Housing Needs team. This vital role supports the Council’s statutory duties to homeless households by sourcing, negotiating, and securing good quality accommodation across the private sector. You will be responsible for procuring different types of accommodation, including emergency and long-term housing, ensuring all properties meet statutory and council standards while delivering best value for money. Please note: a valid UK driving licence, access to a car and business insurance are essential for this role. Key Responsibilities: Negotiate and procure accommodation to meet the needs of homeless and vulnerable households. Develop and maintain strong relationships with landlords, estate agents, and other accommodation providers. Inspect properties to ensure compliance with property standards and legal requirements. Negotiate rental prices and incentive payments in line with Council procedures. Maintain accurate records and update databases in real time. Attend landlord forums, housing events, and external meetings to promote Harrow’s initiatives. On average, supporting 28 new placements per month plus transfer and 200 households in emergency accommodation at any one time Key Requirements: Strong negotiation and communication skills, with the ability to deliver value for money. Sound knowledge of private rented sector housing law, health and safety standards, and welfare reform. The ability to work effectively under pressure and meet tight deadlines. Confidence in building partnerships and influencing stakeholders. Essential Requirements: A full UK driving licence, access to your own vehicle, and business insurance (as the role involves travel for business purposes). About Us For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Job Title: Customer Relations Officer (Social Care) Location: Local authority based in Hounslow Hourly rate: £21.41 PAYE/ £28.48 Umbrella Contract Length: 3-month temporary contract (possibility of extension) Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week) Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely ASAP Start Job Purpose As a Customer Relations Officer, you will play a critical role in managing and coordinating statutory complaints, with a strong focus on Social Care complaints (Adult and/or Children's Services). You will ensure complaints are handled in line with legislation, Ombudsman expectations, and internal policies, delivering fair, transparent, and timely outcomes for residents. This role is central to ensuring the Council meets its statutory obligations, learns from complaints, and continuously improves services. Key Responsibilities Social Care Statutory Complaints (Core Focus) Lead the coordination, tracking, and resolution of Social Care statutory complaints, ensuring compliance with legislative frameworks and statutory timescales. Apply knowledge of the Local Authority Social Services and National Health Service Complaints Regulations and relevant Children's statutory complaint procedures. Liaise with Investigating Officers, Independent Persons, and service managers to ensure robust, evidence-based complaint investigations. Ensure responses meet regulatory standards and Ombudsman Complaint Handling Code requirements. Identify risks, systemic issues, and learning from Social Care complaints and escalate where appropriate.Complaints & Customer Relations Management Manage a caseload of complex corporate and statutory complaints, including escalations and multi-stage investigations. Draft high-quality, clear, and empathetic responses on behalf of senior officers. Act as a key point of contact for complainants, MPs, Members, and internal stakeholders. Handle sensitive and high-risk cases with professionalism, diplomacy, and confidentiality.Information Requests & Governance Support the management of FOI, EIR, and GDPR requests, ensuring statutory deadlines are met. Maintain accurate records and case management data. Ensure compliance with data protection and information governance requirements.Performance, Insight & Improvement Analyse complaint trends, particularly in Social Care, to identify recurring themes and service risks. Produce reports and management information for senior leadership. Work with services to embed learning and improve service delivery.Stakeholder Engagement Build strong relationships with Social Care teams, senior managers, and external stakeholders. Provide expert advice on complaints handling and statutory processes. Support and mentor colleagues to improve complaint handling standards. About You We are particularly keen to hear from candidates who have: Proven experience handling Social Care statutory complaints (Adult or Children's Services essential) Strong understanding of statutory complaint regulations and Ombudsman requirements Experience managing complex, sensitive, and high-risk cases Excellent written skills, with the ability to draft detailed investigation responses Confidence working with senior stakeholders, including MPs and senior managers Strong organisational skills with the ability to manage competing deadlines Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We are currently looking for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs service. This Homelessness Prevention & Solutions Officer role will focus on preventing homelessness, relieving homelessness and helping households secure sustainable housing solutions in line with the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will manage a varied caseload of homelessness applications, undertake statutory assessments, issue legal decisions and work with households to prevent homelessness wherever possible. This Homelessness Prevention & Solutions Officer position would suit someone with strong homelessness legislation knowledge and experience managing complex housing needs cases. The Role - Managing a caseload of homelessness prevention and relief cases. - Undertaking statutory homelessness assessments and making enquiries in line with legislation. - Creating and managing Personalised Housing Plans (PHPs). - Working with households to prevent homelessness and secure sustainable housing solutions. - Negotiating with landlords, agents, family members and other parties to prevent homelessness. - Assessing applications under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. - Making decisions on eligibility, homelessness, priority need, intentional homelessness and local connection. - Drafting and issuing S184, S188, S193 and related statutory decision letters. - Conducting home visits and verifying applicants' circumstances where required. - Providing housing options advice relating to the private rented sector, welfare benefits and homelessness prevention. - Liaising with legal representatives, MPs, councillors, external agencies and partner organisations. - Supporting households placed into temporary or emergency accommodation. Key Requirements - Previous experience working as a Homelessness Prevention Officer, Housing Options Officer or Homelessness Officer. - Comprehensive knowledge of the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017. - Experience undertaking homelessness assessments and statutory investigations. - Experience drafting S184 decisions and other homelessness decision letters. - Experience creating and managing Personalised Housing Plans. - Experience managing complex homelessness prevention and relief cases. - Knowledge of welfare benefits, housing options and the private rented sector. - Experience negotiating with landlords and preventing homelessness. - Experience responding to legal challenges, complaints, MPs and Ombudsman enquiries would be advantageous. What You Need to Do Now If you are interested in this Homelessness Prevention & Solutions Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Homelessness Prevention & Solutions Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Homelessness Prevention Officers, Housing Options Officers, Homelessness Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from homelessness professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

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