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Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames / Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours / 5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose We operate hundreds of Single Tenant (ST) and Multi Tenant (MT) deployments for customers across Azure, each with their own servers, database, and storage. This role exists to keep every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: • Investigating and fixing complex application and infrastructure issues., • Monitoring capacity, performance, and error budgets across all deployments., • Designing automation and tooling to improve reliability and reduce manual work. Your Responsibilities and Tasks 1. Environment Health & Incident Response • Monitor ST and MT environments for server performance, response times, error rates, and application health., • Detect and resolve database issues, stalled file processing, or misplaced storage objects., • Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents., • Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) • Maintain uptime, performance, and scalability across all ST and MT deployments., • Define and track service-level objectives (SLOs) and error budgets for different environment types., • Perform capacity planning for servers, databases, and storage, scaling resources before issues occur., • Identify systemic patterns causing downtime and implement fixes at scale. 3. Automation & Tooling • Build scripts and automation (PowerShell, C#, Azure Functions, Logic Apps) to detect and remediate common application or infrastructure issues., • Automate environment health checks and reporting., • Develop self-healing routines for recurring problems. 4. Monitoring & Reporting • Implement and maintain Azure Monitor / Application Insights / Log Analytics dashboards for:, • Environment uptime & performance, • SLA compliance & error budget tracking, • Incident trends and recurring issue analysis, • Provide regular reliability reports and improvement recommendations to stakeholders. 5. Continuous Improvement & Knowledge Sharing • Feed recurring issues and systemic risks into the continuous improvement programme., • Contribute to post-incident reviews with actionable follow-ups., • Maintain troubleshooting guides and technical runbooks for common issues. Success Measures (KPIs) • Uptime: ≥ target SLO % for ST and MT environments., • Error Budget Burn Rate: Maintain within agreed thresholds., • Incident Metrics:, • Reduce MTTR for P1/P2 incidents., • Reduce recurrence rate of common issues., • Automation Impact:, • Number of recurring issues automated/self-healed., • Hours saved through automation vs manual intervention., • Customer Impact:, • Reduced escalations from L1/L2 support., • Improved customer satisfaction for technical cases. Your Qualifications, Technical Skills and Experience Essential Technical Skills • 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS., • Proven track record in incident resolution and root cause analysis., • Experience working with both multi-tenant and single-tenant cloud architectures., • Strong background in supporting C# / .NET Core / MVC web applications with SQL Server backends and Azure Blob Storage., • Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language)., • Proficient in SQL for investigation and remediation., • Scripting and automation skills in PowerShell and/or C#., • Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies., • Experience in capacity planning, SLOs, and error budget management, • Azure Monitor, Application Insights, Log Analytics, Azure Data Explorer (KQL), Azure Functions, Logic Apps, PowerShell, C#, SQL Server Management Studio, Azure Storage Explorer, Power BI (for reporting). Desirable Your Personal Skills and Attributes • Exceptional problem-solving skills with strong attention to detail., • Ability to clearly document findings and communicate with technical and non-technical audiences., • Calm under pressure during high-priority incidents., • Collaborative mindset, working closely with support, dev, and ops teams This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly. Working at Reveal Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you. Your Benefits • Private Medical Insurance: Your health matters, and we've got you covered., • Birthday Off: Celebrate your day your way – it’s on us., • Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday., • Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family., • Time for You: We value your personal time. That’s why we aim to finish work at 2pm on Fridays., • Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home., • Pension: Plan for tomorrow with our pension scheme via NEST. Our Green Initiatives Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.

Senior Azure Support Engineer • Location: Richmond-Upon-Thames, • This is a hybrid role., • You must be British for Security Clearance reasons We are hiring for a Senior Azure Support Engineer to join a growing business and be responsible for the maintenance and support of the Azure Cloud Environment that hosts SaaS web-based applications. • The environment operates hundreds of Single Tenant (ST) and Multi-Tenant (MT) deployments across Azure, each with their own servers, database, and storage., • This role exists to keep every deployment reliable resolving ensuring uptime and building automation., • Investigating and fixing complex application and infrastructure issues., • Monitoring capacity, performance, and error budgets across all deployments., • Designing automation and tooling to improve reliability and reduce manual work. Technical Skills required for the Senior Azure Support Engineer • 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS., • Proven track record in incident resolution and root cause analysis., • Experience working with both multi-tenant and single-tenant cloud architectures., • Strong background in supporting C#/ .NET Core/ MVC web applications with SQL Server backends and Azure Blob Storage., • Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language)., • Proficient in SQL for investigation and remediation., • Scripting and automation skills in PowerShell and/or C#., • Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies., • Experience in capacity planning, SLOs, and error budget management, • Azure Monitor, Application Insights, Log Analytics, Azure Data Explorer (KQL), Azure Functions, Logic Apps, PowerShell, C#, SQL Server Management Studio, Azure Storage Explorer, Power BI (for reporting). The Senior Azure Support Engineer responsibilities and tasks: • Monitor ST and MT environments for server performance, response times, error rates, etc., • Detect and resolve database issues, stalled file processing, or misplaced storage objects., • Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents., • Provide third-line support for escalated customer cases, collaborating with development., • Maintain uptime, performance, and scalability across all ST and MT deployments., • Define and track service-level objectives (SLOs)., • Perform capacity planning for servers, databases, and storage, scaling resources., • Identify systemic patterns causing downtime and implement fixes at scale., • Build PowerShell scripts and automation (Azure Functions, Logic Apps), • Automate environment health checks and reporting.

Monitoring Tools: top, db2top, db2pd, snapshots etc. Certified IBM DB2 DBA or equivalent experience. Having hands-on experience in DBA activities like Implementing Data Maintenance, Authorization and privileges for DB2 access, Regular Backup and Recovery Activities.

Azure Cosmos DB Admin and Developer. The DB Admin and Developer will play a critical role in designing and developing scalable, secure, and high-performance applications tailored for banking and financial services. This role involves architecting cloud-native solutions using Azure Cosmos DB (SQL API

Monitoring Tools: top, db2top, db2pd, snapshots etc. Certified IBM DB2 DBA or equivalent experience. Having hands-on experience in DBA activities like Implementing Data Maintenance, Authorization and privileges for DB2 access, Regular Backup and Recovery Activities.

Review suitability reports to ensure that any financial and investment advice given to potential and existing clients meet the overarching suitability requirements of the Financial Conduct Authority \n Provide feedback to the Training Program Manager within the PCA group on areas that require furthe

Having hands-on experience in DBA activities like Implementing Data Maintenance, Authorization and privileges for DB2 access, Regular Backup and Recovery Activities. Certified IBM DB2 DBA or equivalent experience. DB2 Database Administrator involved in Development, Enhancements and Production Suppor

Azure Cosmos DB (SQL/Mongo API), NoSQL modelling. Azure Cosmos DB Admin & Developer. This role sits at the sharp end of modern banking engineering, owning the design, optimisation, and operational excellence of Cosmos DB across mission-critical workloads.

Certified IBM DB2 DBA or equivalent experience. Having hands-on experience in DBA activities like Implementing Data Maintenance, Authorization and privileges for DB2 access, Regular Backup and Recovery Activities. DB2 Database Administrator involved in Development, Enhancements and Production Suppor

A leading UK financial services group is looking for an Onboarding Calculations Consultant in Brighton and Crawley.This hybrid role involves supporting client services tasks related to Defined Benefit Pension schemes.The ideal candidate will have a pension qualification and strong attention to detai

A leading recruitment agency is seeking a Commercial Manager or Senior QS for a full-time, permanent role in Greater London.The ideal candidate should have experience in sectors like roofing, facades, and refurbishments.This position offers extremely competitive salaries based on experience, with ro

In-depth knowledge of the DB pension investment market, with established relationships across the industry. Are you ready to lead within a growing sales environment? This Associate Partner opportunity places you at the heart of our DB Investment sales team, providing you with a pivotal leadership ro

A leading recruitment agency is seeking a Commercial Manager or Senior QS for a full-time, permanent position in projects around Motherwell.Candidates should have experience in Roofing, Facades, Commercial projects, and Refurbishments, along with familiarity in M&E and Plumbing sectors.Salaries are

A respected product provider in the UK is seeking an experienced Pension Transitions Manager to enhance their team.The successful candidate will manage transitions in the Bulk Purchase Annuity sector, develop project plans, and ensure robust operational readiness.Strong defined benefit knowledge and

The ideal candidate will have at least 3 years of experience in DB pensions administration and strong client management skills.

A financial services company is seeking a Pensions Technical Lead in London to provide specialist knowledge on complex pension matters and mentor junior team members.The role involves resolving member cases, ensuring compliance, and supporting strategic initiatives within a hybrid working environmen

You will advise clients in all matters relating to DB pension schemes.

Additional knowledge of IMS and Db2 is preferred, along with participation in an on-call rota and occasional unconventional working hours.

A leading financial services provider in Croydon is seeking a Head of Origination to drive growth in DB pension scheme consolidation.

A leading graph database technology firm in the UK is seeking a software engineer to join the Cypher team.You will develop and extend their unique query language, working on tasks ranging from parsing to query optimization.Ideal candidates possess a Master's in Computer Science and expertise in Java

This role offers a unique opportunity to advise clients on DB pension schemes while working in a flexible, friendly team.

A leading credit rating agency is seeking an Assistant Vice President in London.The role involves legal analysis, reviewing loan documents, and supporting analysts on structured finance transactions.Candidates must have a law degree, 5+ years' experience in structured finance, and fluency in English

DB Recruitment are on a huge recruitment drive for a national client of ours who are growing extremely fast.

The ideal candidate will have over 5 years of experience in pension analysis, a strong understanding of DB and DC schemes, and exceptional analytical skills.

A leading recruitment firm in the UK is seeking a Pricing Actuary to join their DB Pricing team. Candidates should possess solid knowledge of DB pensions, good Excel and programming skills, and ideally hold or be close to obtaining an FIA qualification.

A growing online marketplace is searching for a Senior Database Administrator to lead the design and optimization of their GCP data platform focusing on Cloud SQL and BigQuery.The role involves performance tuning, security management, and disaster recovery planning.Candidates should have expertise i

Candidates should have a strong understanding of DB pensions and excellent client management skills.

A leading national employer is seeking an experienced Senior Pensions Technical Lead to support its complex portfolio of pension schemes.The role involves serving as the technical expert, addressing regulatory queries, and mentoring team members.Ideal candidates will have advanced pensions knowledge

Our Client is looking for an Actuarial Associate to join their fast‑growing Pension Risk Transfer team that’s shaping innovative de‑risking solutions for UK DB schemes. Actuarial Associate (DB / BPA).

A leading consultancy firm is seeking an experienced Senior Pensions Implementation Consultant with expertise in defined benefit pensions.The role entails leading complex client projects and requires strong SQL and Python skills.The consultant will also mentor team members and ensure effective imple

DB Recruitment is running a large recruitment drive for a national client who is expanding rapidly.

A leading consultancy firm in Greater London is seeking an experienced Transition Client Relationship Manager to drive the onboarding of new DB pension schemes. Candidates should possess proven DB pensions administration experience, exceptional project management and communication skills.

This role requires a strong financial background and experience in pension projects, particularly in DB scheme buyouts.

R07_DBRSRtgsLtdUK DBRS Ratings Limited - UK Legal Entity. Coordinate with marketing team on promotion of DBRS Morningstar at industry conferences. Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and proj

Pensions DB Buyout Project Lead (Remote). This role requires a strong financial background and experience in pension projects, particularly in DB scheme buyouts.

A technology-driven delivery company in London is looking for a Senior Software Engineer to design and build systems for managing large-scale cloud databases.The ideal candidate should have experience with software engineering in Go or Python, and familiarity with relational and NoSQL databases.This

DB is the integrated barristers chambers within the DAC Beachcroft group, founded and developed by industry‑leading barristers to deliver an innovative in‑house advocacy and advisory solution.

Our Client, one of the leading Salesforce consultancies in the world is looking for an experienced Solutions Architect to join their UK team.Lead the project team from the technical aspect to ensure successful implementations and provide technical assistance and supervision to other project team mem

An established industry player is seeking a technical pensions consultant to join their dynamic team.This role focuses on core UK defined benefit pensions actuarial work, offering a unique opportunity to work alongside leading figures in the pensions industry.You will contribute to a growth strategy

A global technology company in Greater London is seeking a Database Reliability Engineer to maintain and enhance PostgreSQL deployments.This role involves collaborating with teams to engineer scalable database solutions while ensuring system reliability.The ideal candidate has significant experience

Support the DB Transformation engineering team in designing, developing, and delivering enterprise-grade software built on a Python (FastAPI), React (Next.

A leading pension administration firm in the UK seeks a Senior Pensions Administrator to deliver high-quality service to Defined Benefit pension schemes.Responsibilities include performing complex pension calculations, managing client and member communications, and mentoring team members.The ideal c

A leading global technology firm is seeking a Database Reliability Engineer to support PostgreSQL systems at scale.The successful candidate will maintain business-critical databases, collaborate with engineering teams, and ensure data security.Candidates should have experience in managing PostgreSQL

An independent firm of actuaries is seeking an experienced Pensions Consultant to manage client relationships, focusing on defined benefit pensions consulting.The ideal candidate will have prior pensions experience in consultancy or administration and strong commercial awareness.You will provide con

The role involves a wide range of responsibilities across DB and DC pension arrangements, including data review, coaching junior associates, and implementing process improvements.

A financial technology company in London is seeking a Senior Database Engineer to manage critical business databases in AWS.The role involves maintenance, collaboration with development teams, and on-call participation, emphasizing performance and security.Candidates should have experience with AWS

A leading payments technology company is seeking a Software Engineer to develop and maintain applications on an IBM mainframe.The ideal candidate should have advanced knowledge of Cobol and associated IBM zSeries utilities, along with a relevant degree and at least 4 years of industry experience.Res

A leading payment technology company in York, UK, is looking for a software engineer to create and maintain applications using COBOL on IBM zSeries.The role involves analyzing existing software and participating in client discussions.Candidates should possess a BSc in Computer Science and have at le