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We are looking for a Head of Developer and Wholesale Services to lead our Developer Services, Wholesale, and Non-Household (NHH) customer operations. Reporting to the Director of Customer Experience, this is a senior, strategic leadership role responsible for elevating our D-MeX and BR-MeX performance, strengthening commercial outcomes, and delivering exceptional end-to-end experiences for developers and NHH customers. You will lead a function of approximately 60 colleagues, shaping a high-performing, customer-centric operation that balances commercial efficiency, regulatory compliance, and operational excellence. Ensure all your application information is up to date and in order before applying for this opportunity. The Role You will own the strategic direction and delivery of Wholesale Services, Developer Experience, and NHH customer performance. Youll set clear expectations, build strong partnerships across the business, and use data, insight, and governance to drive improvements, reduce complaints, enhance service quality, and deliver financially sustainable outcomes across AMP cycles. You will act as a visible leaderinternally and externallyrepresenting Affinity Water across industry bodies, influencing best practice, and ensuring we are recognised as a top-three performer in D-MeX and BR-MeX. Key Responsibilities * Set and deliver the Wholesale & Development Experience strategy, ensuring alignment to regulatory obligations, customer expectations, and corporate goals. * Lead performance across key measures including D-MeX, BR-MeX, NHH revenue collection, complaint reduction, PCC/demand reduction, and income assurance. * Manage commercial relationships with delivery partners, ensuring quality, compliance, and operational resilience. * Act as Affinity Waters external ambassador, influencing industry forums, NAVs, SLPs and Water UK committees. * Ensure full compliance with all regulatory licences, charging rules, codes, and competition law. * Provide financial leadership, managing a circa £20m annual budget (Totex-neutral approach across Opex and Capex). * Lead a function of ~60 FTE, fostering a high-performance culture built on accountability, collaboration, and continuous improvement. * Oversee customer experience, charging, revenue, governance, and risk, ensuring transparency, fairness, and trust. * Champion health, safety and wellbeing across the function, ensuring suppliers meet CDM standards and Affinity Water policies. * Participation on Emergency Controller standby rota About You Were looking for a decisive, strategic, and customer-focused leader with deep experience in Developer Services, NHH markets, or regulated customer operations. Essential Experience * Senior leadership in regulated, customer-facing environments * Strong understanding of Developer Services, NHH retail market, charging frameworks and regulatory expectations * Evidence of delivering customer experience improvements and strong MeX performance * Experience managing commercial partners and supply chains * Financial and commercial acumen, including revenue-focused operations * Outstanding communication and stakeholder influence, including senior forums Desirable Experience * Experience presenting to Executive and Board-level audiences * Track record in emerging or competitive market environments * Experience delivering operational change in complex or regulated settings Skills & Attributes * Customer-first mindset and strategic thinking * Strong judgement, decision-making, and problem-solving skills * Ability to inspire teams and lead change at pace * Confident, clear communicator with excellent written and verbal skills * Collaborative, relationship-focused leadership style Benefits * Salary circa £100,000 dependent on skills and experience * Car allowance * Minimum 2 days per week in our Hatfield office * Learning and development opportunities including mentoring, formal courses, and open learning resources * Entry into the Senior Manager bonus scheme * 2630 days annual leave, rising with service, plus the option to buy up to 5 extra days * A personal Celebration Day for a religious or cultural occasion important to you * Generous double-match pension scheme (company contribution capped at 12%) * Enhanced family policies including Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave * Menopause and Reasonable Adjustments policies * Access to our Wellbeing Centre for physical and mental health support * Discounts on retail, dental, and medical insurance through Tap4Perks * Up to 4 Affinity Days per year to volunteer in the community * Life Assurance Disability Confident As a Disability Confident employer, we offer interviews to disabled candidates who meet the essential criteria and opt in on the application form. If application numbers are very high, we will take a fair and proportionate number of disabled candidates through. A full job description is available from the Talent Acquisition team. xrnqpay Affinity Water is committed to building a diverse, inclusive workforce that reflects the communities we serve and where everyone can thrive.

Candidates should possess experience in financial services and a solid foundation in machine learning, Python, and deep learning frameworks such as PyTorch or TensorFlow. A global investment manager is seeking a talented individual for a deep learning role situated in Greater London. This position i

Director of AI | Machine Learning | Deep Learning | Natural Language Processing | Large Language Models | Leadership | Remote, UK. This role is ideal for a senior AI researcher/engineer with deep experience in LLMs and agent systems who has shipped real product features and is eager to define the AI

The ideal candidate will have a strong background in Machine Learning, Deep Learning, and statistical analysis, along with proficiency in Python and time-series modeling. A climate-tech company based in Greater London is seeking a Machine Learning Specialist to design AI models for processing enviro

A leading gaming company in London is hiring an Experienced Deep Learning Engineer for Game Technology. Candidates should have a strong background in Deep Learning, proficiency in Pytorch, and a solid understanding of 3D maths. The role involves developing innovative machine learning solutions for g

Experienced Deep Learning Engineer for Game Technology. This role could suit an experienced embedded/games industry programmer with a passion for Machine Learning, or an accomplished Machine Learning/Vision programmer with a good understanding of computer architecture and performance. Experience wit

A leading quantitative research firm in Greater London is looking for a research scientist to apply deep learning methods to complex research projects.

A leading entertainment company in the United Kingdom is seeking an Experienced Deep Learning Engineer for Game Technology. Candidates should have expertise in Deep Learning frameworks and a strong understanding of systems programming. You will create and deploy Machine Learning solutions within gam

Strong background in Machine Learning, Deep Learning, and Applied Statistics.

This role could suit an experienced embedded/games industry programmer with a passion for Machine Learning, or an accomplished Machine Learning/Vision programmer with a good understanding of computer architecture and performance. Experience with modern Deep Learning and Pytorch: You will be expected

Machine Learning Engineering Manager | Computer Vision | Deep Learning | Python | C++ | London, Hybrid. Machine Learning Engineering Manager | Computer Vision | Deep Learning | Python | C++ | London, Hybrid. Machine Learning Engineering Manager | Computer Vision | Deep Learning | Python | C++ | Lond

On behalf of our client, we’re hiring a Senior Deep Learning Research Engineer to develop cutting‑edge AI solutions in a high‑impact tech environment. Push boundaries of deep learning research, implementing latest techniques in real‑world environments. Build robust models using active learni

Senior Machine Learning Engineer | Computer Vision | Deep Learning | Python | C++| London, Hybrid. Senior Machine Learning Engineer | Computer Vision | Deep Learning | Python | C++| London, Hybrid. Senior Machine Learning Engineer | Computer Vision | Deep Learning | Python | C++| London, Hybrid.

Staying up on the state of the art in the production deep learning and machine learning methods. Our solutions architects are developers and scientists who thrive in a fast-paced environment, applying deep learning, machine learning, and high-performance computing to solve complex scientific challen

The ideal candidate will have hands-on experience in deep learning, proficiency with modern ML frameworks, and excellent communication skills. A leading online retailer in Greater London is seeking a Machine Learning Engineer to develop and deploy impactful machine learning solutions within a cross-

Experience with modern Deep Learning and PyTorch: You will be expected to make decisions about data and architectures, to implement pipelines for training and validation and to develop and deploy models in production. Experienced Deep Learning Engineer For Game Technology. This role could suit an ex

A leading technology firm is seeking a Senior Deep Learning Research Engineer to develop groundbreaking AI solutions in a dynamic tech environment. Candidates should have over 3 years of industry experience in deep learning, expertise in PyTorch, and a track record of first-author publications.

They leverage their impeccable statistical analysis, machine learning and deep learning skills, using the results of their research to make forecasts and develop profitable predictive trading models. We are seeking research scientists with a demonstrated ability to apply deep learning to achieve sta

Experience with deep learning infrastructure: streaming datasets, checkpointing & state management, distributed training strategies. Train policies via representation learning, behaviour cloning and RL;. Proven productization of deep nets (latency/throughput constraints, telemetry, on‑device optim

Cleaner - Male - St Albans Club, St Albans.Our team is so important to us, the people in our business is what makes us successful.We live by a set of values called our ‘Winning Ways’; Win Together, Aim Higher, Own It, We Care and Love What We Do.We focus on what sets us apart as a Brand and ens

Part-Time / Seasonal - working Mondays and Fridays.Join our One Great Team here at Haven as an Accommodation Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're looking for reliable, detail-focused team members to take care of our accommod

Accommodation Cleaner - Hayling Island - Hayling Island, Hampshire .Job title – Accommodation Cleaner.Location – Meadow Bay Villages, Hayling Island Holiday Park, Hayling Island, PO11 0QS.Part Time, Seasonal, Mondays & Fridays with possible overtime.We are looking for part time accommodation

Type: Full-time / Part-Time / Seasonal.Join our One Great Team here at Haven as a Venue Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're seeking reliable, detail-oriented team members to keep our holiday park facilities shining.If you t

The pricing team operates with agility and encourages curiosity, experimentation and rapid learning.

OA are currently seeking a Warehouse/Driver to work for a client based in Stevenage or a temporary - permanent basis &n

Due to growth, our client is looking to add a colleague to the Warehouse team at an established independent Builders merchant.They are currently looking for experienced Forklift Drivers to assist in the day-to-day operations of a busy yard / warehouse environment.Assisting with loading and unloading

Bridgwater (Central Base) with Nationwide Travel.We are an agency recruiting on behalf of a leading cleaning company seeking reliable and hardworking Industrial Cleaning Operatives to join their specialist team.Based out of Bridgwater, this role involves working across retail sites nationwide, focus

Taskmaster Resources Ltd in Huddersfield are looking for an experienced and responsible cleaner to work on a mobile contract in the Huddersfield /West Yorks/Great Manchester area.Route and training provided, company vehicle and fuel card available or candidates may use their own car, but must arrang

Company Van, Pension, Private Health,.A fantastic opportunity has arisen for a Refrigeration Case Cleaning Technician to join one of the country's leading refrigeration service contractors around St.They have an immediate requirement for a team of Case Cleaning Technicians to manage and carry out th

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Location: HMP Albany, 55 Parkhurst Rd, Newport.Contract: Permanent - 39hrs per week - Mon-Fri (1 weekend per month).We are seeking a dedicated Cleaning Operative to join our team at HMP Albany, a Category B, adult, male prison.Join a team that is more than just a group of colleagues - we work MONDAY

Warehouse Operatives Required – Bourne.Interaction Recruitment are currently recruiting.Unloading containers (handball).

Ton Driver/Warehouse Operative (Hybrid).Interaction is recruiting on behalf of a well-established food wholesaler in Watford for a hybrid 3.This is a fantastic opportunity for a reliable and hardworking individual to join a dynamic and growing business.Ton Driver/Warehouse Operative, you will be wor

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Premier Work Support are recruiting temporary Window Cleaning Operatives for one of our prestigious clients in Gateshead.We are looking for reliable candidates with experience in manual handling and cleaning, who take pride in delivering high-quality work.Key Duties: Deliver commercial cleaning ser

Job Title: Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 12 Warehouse Operatives for their pallets repairing operations.We are looking for candidates who are comfortable using tools such as hammers or nail guns; however, please b

Ton Driver/Warehouse Operative (Hybrid).Interaction is recruiting on behalf of a well-established food wholesaler in Watford for a hybrid 3.This is a fantastic opportunity for a reliable and hardworking individual to join a dynamic and growing business.Ton Driver/Warehouse Operative, you will be wor

Sports commentators can engage with fans on a deeper level, using our stories and insights. Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings.

Warehouse Operative - Tuesday - Saturday Pertemps Aylesbury is currently recruiting for a Warehouse Operative for distribution client based in Aston Clinton.Location: Aston Clinton (You must have your own transport) Salary: £24,454 (£12.Hours: Tues-Sat 9am-5pm Duties: Accurate picki

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