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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

RECEPTIONIST Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident Receptionist to join our supportive team in one of the UK’s leading restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Key elements of your role as Receptionist will include ensuring our guests receive a warm and professional welcome when they arrive, as well as a fond farewell when they leave. You will be able to offer information to our guests on the restaurant or any specials that may be on offer. You’ll relay any allergen concerns to the kitchen quickly and accurately. About you: You are positive and want to meet and exceed our guests’ expectations and wow them with exceptional service. You’ll have excellent English language skills and be polite, friendly and attentive. About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

About the job Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English – excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Fixed Term (12-months) - night shift Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Room Division Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

Chef de Partie Fine Dining Restaurant Wednesday to Saturday Kings Cross The Megaro Collection welcomed its newest addition, Voyage with Adam Simmonds. Our Scandinavian Fine Dining restaurant located in the heart of Kings Cross opened its doors in January 2025, extending an invitation to all patrons to explore the culinary prowess of our Chef Patron Adam Simmonds. We are seeking an experienced and enthusiastic team to join us on this new journey to excite and captivate with adventurous flavours and exceptional hospitality. With the desire to set our guests on a journey of culinary excellence inspired by the land, sea, and atmosphere, Voyage with Adam Simmonds embarks on a mission to provide light, airy and minimalistic plates with an ambiance that mirrors and enhances these sentiments. We aim to provide an open and welcoming environment for all guests to experience fresh and modern dishes. Recognised as one of the nation's top chefs, double Michelin star Chef Simmonds will create and adorn his plates with shapes and formations inspired by architecture, art, and nature. Imploring the skills acquired working under Raymond Blanc at Le Manoir aux Quat’Saisons as well as techniques developed at his first Michelin Star restaurant Ynshir Hall, Simmonds aims to honour traditional techniques and embrace avant-garde approaches to the culinary field at Voyage, where meticulous attention to detail is necessary to inspire. We are looking for an experienced Chef de Partie with a minimum of 5 years in a professional kitchen to join Chef Adam Simmonds on this new adventure. The ideal Chef de Partie will: · Have minimum 1 year experience in a Michelin Star kitchen or 4AA · Be genuinely passionate about the hospitality industry · Have a real interest in food development and in exploring different culinary techniques · Have a stable career background · Be a hardworking individual with a ‘can do’ attitude · Have a good command of the English language · Be happy to work in an open space kitchen and guest facing The Chef de Partie will: · Work 4 days a week (Wednesday-Saturday) · Be responsible for preparing, cooking, and presenting dishes within the company standard and concept · Be a team player · Uphold the highest of standards, ensuring that consistency is maintained at all times · Strictly follow food and hygiene regulations · Monitor waste control to maintain profit margins · Always keep the station extremely clean · Supervise their work to ensure all standards are being met · Contribute to the ethos and missions of the company · Follow company grooming standards · Maintain an immaculate presentation at all times If you are looking for a new environment where innovation and creativity are the primary goal, then join us on our new culinary journey at Voyage with Adam Simmonds.

About the job Company Description We’re looking for an experienced Head of Revenue to join our Revenue Management team at Ennismore and play a crucial part in developing the commercial strategy of The Hoxton in the UK & Ireland! Reporting into the Regional Director of Revenue, you’ll take ownership for the revenue strategy of several key properties within the region to maximize room revenue through the management of room inventory, pricing, market segmentation, and channel mix, in addition to assisting on a wide range of projects, like system builds, opening strategy, and property level trainings. You will act as reference within the team on all things Revenue management and deputise for the Regional Director whenever necessary. The UK Revenue cluster for The Hoxton will soon comprise 6 unique properties (4 in London, Edinburgh and Dublin), with a total of 1,200 bedrooms, 10 concept restaurants and 5 Apartments (our unique meetings & events concept). Opening in Summer 2025, The Hoxton Edinburgh will be our first property in the Scottish capital, followed by another exciting opening in Dublin in late 2025. Job Description What you'll do… With the support of the Regional Director of Revenue, you will take ownership for the revenue strategies of your assigned properties. You will develop and implement strategic commercial plans, together with the General Manager & Director of Sales, to drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are being met. Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and operations. Chair the weekly Revenue Meeting for your assigned property(ies) to collaborate on revenue management, sales, and marketing strategy with the hotel and support teams. Ensure to understand the impact of decisions on operations and profitability. Support additional hotels within your assigned region with revenue/sales/marketing processes, systems management, pricing, strategy, and reporting. Regularly collaborate with General Manager and Sales, Brand and Digital teams on high level strategy decisions across market segments and distribution channels. Ensure that our current systems and processes meet group requirements and are adjusted appropriately to support the business. Responsible for weekly, monthly, and ad-hoc data analysis and reporting. Identify and report on actions taken with regards to important trends (i.e. pace, group pace, booking window, booking channel, etc.). Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability. Prepare annual hotel revenue budget and maintain ongoing results analysis. Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis. Monitor competitors’ products and revenue management practices. Also monitor new hotel development and local market demand generators. Maintain strong relationships with third-party partners including OTA market managers. Oversee channel management including rate loading and inventory management. Responsible for the continued usage and maintenance of the Revenue Management System. Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system. Qualifications What we're looking for... You must be technically skilled with a strong understanding of systems and hotel operations. Opera Cloud or V5, IDeaS G3 RMS, and Travelclick CRS experience is preferred. Previous experience as a Revenue Manager in a hotel or cluster environment is required. London experience is preferred. You take ownership, solve problems, and make effective decisions. You are a quick learner, have a growth mindset and are up for doing things differently and trying (almost) everything once. You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines. You’re looking for a place where you can be you: no clones in suits for us. Just like us, you leave your ego at the door and help get things done. You want to be part of a team that works hard, supports each other, and has fun along the way. You are fluent in English. If you speak another language even better but not required. Additional Information What’s in it for you… The opportunity to join an exciting hospitality brand, develop your revenue and leadership skills and have a real impact on the success of your assigned hotels. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. Great discounts and free stays across the entire Ennismore family (which you get to keep even if you decide to leave us!) A competitive package and plenty of opportunity for development. Department: Revenue Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Waiter/Waitress Job Description **Location:**London Bridge About Us: A new international restaurant located in the heart of London Bridge. Our restaurant prides itself on serving classic dishes from around the globe, bringing a taste of the world to our patrons. Job Role: We are seeking charismatic and charming waiters/waitresses to join our dynamic team. The ideal candidate will have a passion for hospitality and a genuine interest in different cuisines. You will play a key role in providing our guests with an exceptional dining experience, ensuring service is smooth and that every guest leaves with a smile. Responsibilities: - Greeting and seating guests with a warm, friendly demeanor. - Knowledge of the menu, with the ability to make recommendations and answer questions regarding our international offerings. - Taking orders accurately and communicating with the kitchen staff effectively. - Serving food and beverages promptly, ensuring all guests' needs are met throughout their meal. - Maintaining cleanliness and organization in the dining and service areas. - Handling payments and ensuring a seamless end to the dining experience. Requirements: - Previous experience in a similar role is preferred but not essential. - Excellent communication skills, with proficiency in English; additional languages are a plus. - A charismatic and engaging personality, capable of creating memorable experiences for our guests. - Ability to work efficiently in a fast-paced environment. - Flexibility to work shifts, including evenings and weekends. What We Offer: - A competitive salary - Opportunities for professional growth within our restaurant. - A vibrant work environment with a team that values diversity and inclusion. - Staff meals and discounts. If you have a passion for hospitality and are eager to be part of the opening team of our international dining destination, we would love to hear from you. Join us in bringing a world of flavors to London Bridge. Location: London Bridge Full time and part time positions available.

Graphic & Multimedia Designer Job Description: Top Duties and Qualifications A Graphic & Multimedia designer, is an IT professional who creates and maintains web applications and websites. Their responsibilities include designing, creating and maintaining websites through programming languages such as HTML, CSS and JavaScript.Graphic designer commonly work with Web Developer to create the user interface of a website and other professionals to create and test applications. Job descriptions- Graphic Designer duties and responsibilities- A Graphic Designer needs experience in the design, creation and maintenance of websites across multiple platforms. The most important duties and responsibilities include: Writing efficient code using best practice for software development Creating websites using different languages such as HTML and CSS Working with Programmers to create a website that matches the visual design intent Communicating with business colleagues to gather and refine requirements and specifications for content development within agreed-upon timelines Researching a variety of software programs Creating and maintaining the documentation for software used Improving and enhancing websites after they have been created Developing contingency plans in the event of websites going down.

Job Summary We are seeking a compassionate and dedicated Registered Nurse to join our healthcare team. The ideal candidate will possess a strong commitment to patient care and demonstrate exceptional clinical skills. As a Registered Nurse, you will be responsible for providing high-quality nursing services, ensuring the well-being of patients, and collaborating with other healthcare professionals to deliver comprehensive care. Duties - Assess and monitor patients' health status, including vital signs and medical history. - Administer medications and treatments as prescribed by physicians. - Provide direct patient care, including wound care, intravenous therapy, and other nursing interventions. - Educate patients and their families about health management, treatment plans, and medication administration. - Collaborate with multidisciplinary teams to develop and implement individualised care plans. - Maintain accurate and up-to-date patient records in compliance with healthcare regulations. - Participate in quality improvement initiatives to enhance patient outcomes and safety. - Ensure adherence to infection control protocols and maintain a clean working environment. Experience - A valid nursing qualification with current registration as a Registered Nurse. - Strong knowledge of anatomy, physiology, and pharmacology. - Proven experience in patient care within a clinical setting is preferred. - Excellent communication skills, both verbal and written, with the ability to build rapport with patients and their families. - Ability to work effectively under pressure in a fast-paced environment while maintaining attention to detail. - Familiarity with electronic health records (EHR) systems is advantageous but not essential. - If you are passionate about making a difference in the lives of others through exceptional nursing care, we encourage you to apply for this rewarding opportunity as a Registered Nurse. Job Types: Full-time, Part-time, Freelance Pay: From £15.00 per hour Benefits: Company events Company pension Employee discount Flexitime Schedule: Day shift Monday to Friday Overtime Weekend availability Language: Portuguese (required) Licence/Certification: NMC (required) Work Location: In person

Job description Company Overview With over 20 years of trusted service across London's government, commercial, educational, and retail sectors, Odesa Limited is seeking an experienced Area Cleaning Supervisor to help lead our dedicated team. Since 2003, we've built our reputation on reliability, clear communication, and consistently exceeding client expectations while maintaining the same trusted staff at client sites to ensure quality and consistency. As a people-first employer, we believe our staff are central to our success and provide comprehensive training, job security, and the tools needed to excel. We're looking for a supervisor who shares our commitment to excellence, environmental responsibility, and delivering tailored cleaning solutions that keep our clients' spaces at their best. Join a company where your experience will be valued and your work makes a real difference to London's business community. Summary As an Area Cleaning Supervisor, you will play a key role in managing and supporting cleaning operatives across multiple client sites in SW London. You’ll report directly to the Company Director and be responsible for amongst other things, ensuring high cleaning standards, training staff, conducting risk assessments, and providing cover cleaning when needed. This is a hands-on supervisory role that requires a proactive, professional, and disciplined individual. You will have access to a company van for work-related travel, so a valid manual UK driving licence is essential. Responsibilities - Supervise and support cleaning operatives across multiple sites - Ensure cleaning standards are consistently maintained and improved - Train staff on cleaning procedures and health & safety requirements - Complete and review risk assessments and method statements (RAMS) - Manage inventory and coordinate cleaning supply deliveries - Provide cover cleaning when needed (including early mornings) - Operate cleaning equipment such as carpet cleaners, floor scrubbers, and steam cleaners - Maintain clear and professional communication with clients and team members - Accurately complete reports and schedules using computer systems - Review and develop site specific documentation - Manage day-to-day cleaning schedules and one-off cleaning requirements on as an needed basis About You Essential: - Previous experience supervising cleaning teams - Strong technical knowledge of cleaning methods and equipment - Excellent organisational and communication skills - Fluent in English and computer literate - Strong leadership skills, reliable, professional, and disciplined - Ability to work independently and take initiative - Valid UK driving licence (manual) - Right to work in the UK Desirable: - Enhanced DBS certificate - Experience working across multiple sites - Health & Safety training or certification - Working Hours - Primarily weekday afternoons from 3pm typically - Early morning work (5:00 – 7:45am) required periodically - August deep cleans involve daytime hours - Occasional weekend work may be required Benefits - Competitive hourly rate: £14.50 – £15.50 - 25 - 35 hours per week with paid holiday - Use of company van for work purposes - Uniform and PPE provided - Ongoing training and development - Supportive, people-focused work environment How to Apply If you're a motivated and experienced Cleaning Supervisor who thrives in a team-focused and professional environment, we’d love to hear from you. Apply now with your CV and a short cover letter. Job Types: Part-time, Temp to perm Contract length: 6 months Pay: £14.50-£15.50 per hour Expected hours: 25 – 35 per week Benefits: - Company pension - Free parking - On-site parking - Schedule: - Monday to Friday - Weekend availability Experience: - Supervising: 2 years (required) - cleaning: 3 years (required) - Language: English (required) - Work Location: In person Reference ID: Area Cleaning Supervisor - Commercial Expected start date: 01/07/2025

Ad-Hoc position. Suitable candidates must understand that role is job-by-job and that they will be classified as self-employeed. We are looking for experienced cleaning operatives for thorough and fast paced end-of-tenancy cleaning. Candidates must demonstrate at least two years of relevant experience, basic English language skills, a working cellular device with a camera, understanding of cleaning, including use of chemicals and equipment. This role requires candidates to be fairly fit and healthy. Cleaning operatives are expected to: ◦ Clean reachable surfaces in all rooms ◦ Clean exterior of cupboards and appliances ◦ Clean kitchen & bathrooms, including descaling ◦ Vacuum & mop floors ◦ Clean inside windows ◦ Clean inside oven ◦ Clean inside cupboards ◦ Clean hard-to-reach areas (surfaces, floors & inside windows) ◦ Clean grouting ◦ Clean inside fridge/freezer ◦ Clean inside other appliances (dishwasher, washing machine etc) ◦ Clean extractor fan filter Take thorough before and after pictures and send them in a timely manner You are NOT expected to perform: De-cluttering Rubbish removal Cleaning of external windows Moving heavy furniture to clean underneath Wiping of walls and spot cleaning Defrost freezer Mould removal/heavy limescale removal Each job will be in a different location around London. Candidates must be able to travel. Jobs will be sent via WhatsApp and equipment will be provided for registered teams of 2. Candidates will be paid upwards of £50 per house completed and work in teams of two. It is reasonable to complete a house within 4 hours, and two can be completed in a day. Please include what days you are able to work in your application. Suitable candidates will be contacted over the phone. If you haven't heard back in 2-3 weeks we have moved on in the hiring process. We look forward to your applications. Happy cleaning!