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Customer Success Manager Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes. Identify early signs of disengagement or underuse and support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers.Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting onboarding or delivering customer training. Ability to identify risk signals and opportunities from customer behaviour. Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

Assistant EHC Plan Coordinator Location: Barnsley Client: Barnsley Metropolitan Borough Council Contract Type: Temporary (3 months) Hours: Full time (37 hours) Salary: PAYE - £13.69 per hour (Umbrella - £17.70 per hour) Additional: Unable to offer sponsorship. About the Role The Assistant Plan Coordinator supports the Local Authority in fulfilling its statutory duties for children and young people with Special Educational Needs (SEN). The postholder manages casework, supports the Early Help Team, and ensures Education, Health and Care Plans (EHCPs) are issued and maintained in line with legal requirements. Key Responsibilities Support implementation of statutory duties relating to issuing and maintaining EHCPs. Respond to customer enquiries (including emotive or sensitive cases) across all communication channels, following the SEND Code of Practice and safeguarding procedures. Deliver accurate information, advice and guidance to internal and external stakeholders regarding statutory SEN processes. Promote digital transformation by encouraging use of the Council’s online portal and reducing paper‑based applications. Prepare for and administer statutory assessment panels, including case tracking, agenda production, minute‑taking and dissemination of actions. Order goods and services through procurement systems and manage financial queries in line with Council regulations. Assist with documentation preparation for statutory panels, appeals and tribunals. Handle complaints and challenging customers professionally, demonstrating resilience, diplomacy and strong decision‑making. Contribute to service development, continuous improvement and team objectives. Support and process applications for needs assessments, quality‑check submissions, and communicate outcomes within statutory deadlines. Build and maintain constructive working relationships with colleagues, external partners, elected members and the public. Research, compile and analyse data, producing reports, statistical returns and information for subject access requests. Prioritise workloads, manage conflicting demands and maintain performance expectations. Input, maintain and check electronic data ensuring accuracy and confidentiality. Undertake any other duties appropriate to the grade.Experience & Knowledge Education & Training Relevant Level 3 qualification or equivalent. Training and proficiency in Microsoft Office.Relevant Experience Experience working with legal or statutory processes and deadlines. Experience within local government or a large organisation. Handling confidential, sensitive or contentious information. Communicating effectively with a wide range of people, including the public. Managing demanding workloads and meeting strict deadlines. Providing advice, support and guidance. Maintaining accurate records and undertaking data analysis. Producing reports or statistical information.General & Special Knowledge Understanding of national and Local Government services and policies. Strong digital skills and confident use of computer systems, including Microsoft Office. Knowledge of the Data Protection Act and principles of confidentiality. Awareness of services available to children, young people and families.Skills & Competencies Excellent communication, negotiation and interpersonal skills. Ability to provide a high‑quality, customer‑focused service. Strong tact, diplomacy and emotional resilience, especially when dealing with emotive content. Analytical thinking, problem‑solving and attention to detail. Ability to manage competing deadlines and work effectively under pressure. Strong organisational skills; able to work independently and as part of a team. Good judgement and decision‑making when handling complex information. Ability to work in a changing environment and contribute to service improvement.Additional Requirements Willingness to work flexibly to meet service needs. Commitment to training and ongoing professional development. Alignment with Council values, behaviours and priorities. Ability to travel for work purposes. If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below. At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period. To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on (phone number removed) or email on (url removed)

Customer Success Manager Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes. Identify early signs of disengagement or underuse and support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting onboarding or delivering customer training. Ability to identify risk signals and opportunities from customer behaviour. Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services. TPBN1_UKTJ

Account Manager - Onboarding and Retention Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes. Identify early signs of disengagement or underuse and support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting onboarding or delivering customer training. Ability to identify risk signals and opportunities from customer behaviour. Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services. TPBN1_UKTJ

Account Manager - Onboarding and Retention Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes. Identify early signs of disengagement or underuse and support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers.Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting onboarding or delivering customer training. Ability to identify risk signals and opportunities from customer behaviour. Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

IT Director - Digital Transformation. A highly successful UK-based organisation is undertaking a significant phase of enterprise-wide digital transformation and is seeking an experienced IT Director to lead this journey. Set and execute a forward-looking IT and digital transformation roadmap.

Be at the technical front of cloud transformation, helping public sector and enterprise clients modernise workloads, optimise architecture, and shape digital futures. Methods Business & Digital Technology - London/Hybrid. Methods win and deliver transformational work.

Procurement Transformation Consultant - Global Consulting Organisation. Support business and technology transformation projects with procurement expertise. Experience working on transformation or large business change projects.

The solutions will include any of the following in a project format: products, training, process and workflow transformation, integration.

Salary: £45,091 - £49,282 per annumSenior Digital Transformation EngineerPermanent contract, 37 hours per week£45,091 - £49,282 per annum South Worcestershire ICT has an exciting and rewarding opportunity to join the Digital Transformation & Applications team, working on behalf of three South�

Be at the technical front of cloud transformation, helping public sector and enterprise clients modernise workloads, optimise architecture, and shape digital futures. Experience with public sector frameworks or large-scale transformation. Cloud Transformation & Modernisation Expert.

Lead large-scale digital and business transformation initiatives across operations, maintenance, and support functions. Digital & Business Transformation Lead Competitive + Benefits. Digital & Business Transformation.

A leading professional services organisation is seeking a Full-Stack Developer to join their Digital Transformation team in London.

Minimum 5 years consulting experience with a focus on digital strategy, transformation or change management. Senior Client Partner – Digital Strategy & Transformation Consultant. We are seeking a strategic Digital Strategy & Transformation Consultant to join our growing consulting team.

A leading construction firm is seeking a Head of Digital to lead a company-wide digital transformation. This hands-on role involves owning the digital strategy and executing the implementation of an ERP platform to enhance operational efficiency.

A prominent housing association in Greater London is seeking a Director of Customer Experience to lead transformative initiatives that enhance resident experience.This pivotal role focuses on strategic leadership in customer contact, complaints management, and service improvement across all areas.Th

The purpose of the role is to lead the strategic development, management and delivery of Your Trusts transformation programmes with a particular focus on digital transformation and future-ready technologies, redefining customer experience, streamlining operations and embedding a culture of digital e

Join a high-performing team dedicated to service transformation.

A leading consulting firm is looking for a Digital Manufacturing Manager to spearhead solutions in the United Kingdom. This role involves leading teams, engaging with clients, and delivering impactful strategies in digital manufacturing.

A global consultancy is seeking a skilled SQL Developer to work on a significant Digital Transformation programme for a major Telecoms customer.

This pivotal role focuses on driving enterprise-wide digital transformation and enhancing organisational capabilities. The ideal candidate has significant experience in leading complex digital transformation programmes and proven skills in influencing stakeholders. A leading membership organisation

A leading technology solutions provider in the UK seeks an experienced Product Owner to support a major digital transformation project.

The role involves driving digital strategies, managing client engagements, and delivering impactful consulting services.

A leading consultancy firm in the UK is seeking an Optimisation Consultant to drive continuous improvement and transformation across various operations.

Você será responsável por liderar projetos de transformação digital, otimizar processos e implementar novas tecnologias para clientes de diversos setores.

A leading consulting firm seeks engineering transformation consultants for their Digital Engineering team. In this role, you will work on high-profile projects, helping clients reshape how products are engineered throughout their lifecycle by leveraging digital technologies. Join us to innovate and

This role offers a competitive full-time opportunity with a focus on innovation and digital transformation. The role involves providing digital and IT support to affiliates, assessing D&IT capabilities, and creating scalable business solutions. Ideal candidates should have a Master’s degree, 15+ y

A dynamic local authority in the United Kingdom is seeking a Director of Digital, Data and Technology to shape their digital future. With a strong emphasis on cyber security and data governance, this role requires a digital leader with enterprise-scale transformation experience.

A government agency in the UK is seeking a Business Analyst skilled in ServiceNow to lead digital transformation projects.

A leading IT consultancy in the UK is seeking a Digital Transformation Lead to shape and deliver complex digital transformation programs for public sector clients. The ideal candidate will have significant experience in digital transformation, particularly in public sector environments, and expertis

A leading broadband provider in the UK is seeking a Head of Procurement to drive procurement transformation and manage a substantial spend exceeding GBP100m.

A leading IT services consultancy based in the UK is seeking a Cloud Transformation and Modernisation Expert to shape client engagement and strategic delivery. With a focus on public sector transformation, this position offers opportunities to influence significant projects and contribute to positiv

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery.In this senior leadership role, you will lead a talented team while ensuring exceptional customer experiences.Ideal candidates will have a strong ba

A major firefighting organization in Greater London is seeking a Head of HR Operations and Systems.The role involves leading HR system improvements, managing compliance in employee relations, and advising senior managers on pay and reward matters.Ideal candidates will have significant experience in

A leading Digital Transformation company in Greater London seeks a Digital Marketing Manager. The role focuses on managing digital marketing campaigns, working with external agencies and internal stakeholders to enhance online presence. Ideal candidates have 4+ years in B2B digital marketing, partic

Candidates should have a strong consulting background with experience in public sector strategies and IT transformations.

A global consumer goods leader is seeking a Digital Transformation Leader to drive strategic oversight and initiatives for their Digital Core. You will manage a diverse team, ensuring alignment with global priorities and promoting lasting change through digital initiatives. This role requires minimu

Candidates should have strong public sector knowledge, experience in managing digital transformations, and expertise in cloud technologies.

A leading technology firm in the UK is seeking a Solutions Architect to lead digital transformation projects. Candidates should have a proven background in digital and software development projects, strong Agile and DevOps experience, and excellent communication skills.

Digital Transformation Process Lead (PLM). A global, consumer-led organisation is undergoing a major digital transformation, consolidating systems into SAP and strengthening how product and promotional data is managed across EMEA and internationally. The business is looking to appoint a Digital Tran

Candidates will be involved in translating business needs into clear requirements and working closely with cross-functional teams on digital transformation initiatives.

A recruitment agency is seeking a Head of Digital Design to lead a team of User Centered Design professionals in the UK.

As a result of increased market demand for our services, we are seeking an experienced Management Consultant/Senior Manager to lead on our Digital Core advisory and transformation projects with SAP S/4 HANA. This skillset enables the individual to discuss new technology and data‑driven business mo

Inside Sales Executive - Fast-Growing Solutions Provider for Digital Transformation & Automation. A fast growing organisation which provides global businesses withDigital Transformation & Workplace Automation solutions.

This pivotal role involves leading complex transformation programs, identifying market opportunities, and providing strategic advice to C-suite stakeholders.

As part of the IPB Digital Advisor & Client Solutions Product team, the IPB Digital Client Lifecycle Management Advisor & Client Experience Product Lead, is responsible for leading the strategic transformation of the digital client lifecycle management experience for the Global Private Bank. Morgan

A global leader in pet care is seeking a Functional Digital Technologies Agile Lead to drive change and transformation within Royal Canin Europe. The role focuses on aligning digital strategy with business goals, employing excellent communication and stakeholder management skills. Applicants should

The role requires strong analytical skills and experience in digital products, with 3+ years in a similar position.