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We are looking for a Head of Developer and Wholesale Services to lead our Developer Services, Wholesale, and Non-Household (NHH) customer operations. Reporting to the Director of Customer Experience, this is a senior, strategic leadership role responsible for elevating our D-MeX and BR-MeX performance, strengthening commercial outcomes, and delivering exceptional end-to-end experiences for developers and NHH customers. You will lead a function of approximately 60 colleagues, shaping a high-performing, customer-centric operation that balances commercial efficiency, regulatory compliance, and operational excellence. Ensure all your application information is up to date and in order before applying for this opportunity. The Role You will own the strategic direction and delivery of Wholesale Services, Developer Experience, and NHH customer performance. Youll set clear expectations, build strong partnerships across the business, and use data, insight, and governance to drive improvements, reduce complaints, enhance service quality, and deliver financially sustainable outcomes across AMP cycles. You will act as a visible leaderinternally and externallyrepresenting Affinity Water across industry bodies, influencing best practice, and ensuring we are recognised as a top-three performer in D-MeX and BR-MeX. Key Responsibilities * Set and deliver the Wholesale & Development Experience strategy, ensuring alignment to regulatory obligations, customer expectations, and corporate goals. * Lead performance across key measures including D-MeX, BR-MeX, NHH revenue collection, complaint reduction, PCC/demand reduction, and income assurance. * Manage commercial relationships with delivery partners, ensuring quality, compliance, and operational resilience. * Act as Affinity Waters external ambassador, influencing industry forums, NAVs, SLPs and Water UK committees. * Ensure full compliance with all regulatory licences, charging rules, codes, and competition law. * Provide financial leadership, managing a circa £20m annual budget (Totex-neutral approach across Opex and Capex). * Lead a function of ~60 FTE, fostering a high-performance culture built on accountability, collaboration, and continuous improvement. * Oversee customer experience, charging, revenue, governance, and risk, ensuring transparency, fairness, and trust. * Champion health, safety and wellbeing across the function, ensuring suppliers meet CDM standards and Affinity Water policies. * Participation on Emergency Controller standby rota About You Were looking for a decisive, strategic, and customer-focused leader with deep experience in Developer Services, NHH markets, or regulated customer operations. Essential Experience * Senior leadership in regulated, customer-facing environments * Strong understanding of Developer Services, NHH retail market, charging frameworks and regulatory expectations * Evidence of delivering customer experience improvements and strong MeX performance * Experience managing commercial partners and supply chains * Financial and commercial acumen, including revenue-focused operations * Outstanding communication and stakeholder influence, including senior forums Desirable Experience * Experience presenting to Executive and Board-level audiences * Track record in emerging or competitive market environments * Experience delivering operational change in complex or regulated settings Skills & Attributes * Customer-first mindset and strategic thinking * Strong judgement, decision-making, and problem-solving skills * Ability to inspire teams and lead change at pace * Confident, clear communicator with excellent written and verbal skills * Collaborative, relationship-focused leadership style Benefits * Salary circa £100,000 dependent on skills and experience * Car allowance * Minimum 2 days per week in our Hatfield office * Learning and development opportunities including mentoring, formal courses, and open learning resources * Entry into the Senior Manager bonus scheme * 2630 days annual leave, rising with service, plus the option to buy up to 5 extra days * A personal Celebration Day for a religious or cultural occasion important to you * Generous double-match pension scheme (company contribution capped at 12%) * Enhanced family policies including Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave * Menopause and Reasonable Adjustments policies * Access to our Wellbeing Centre for physical and mental health support * Discounts on retail, dental, and medical insurance through Tap4Perks * Up to 4 Affinity Days per year to volunteer in the community * Life Assurance Disability Confident As a Disability Confident employer, we offer interviews to disabled candidates who meet the essential criteria and opt in on the application form. If application numbers are very high, we will take a fair and proportionate number of disabled candidates through. A full job description is available from the Talent Acquisition team. xrnqpay Affinity Water is committed to building a diverse, inclusive workforce that reflects the communities we serve and where everyone can thrive.

In a Nutshell… We have an exciting opportunity for a Project Director to join our team within Vistry South London, at our Enfield site. As our Project Director, you will oversee the construction and successful delivery of a mixed‑use residential development comprising 305 units across three concrete‑frame buildings. The scheme includes a 32‑storey high‑rise tower, a 6‑storey shoulder block, and a range of townhouse units, all constructed within a live, complex urban environment. You will have full responsibility for managing the project's operational delivery, ensuring works are carried out safely, to design intent, to programme, and to the required quality standards. This role requires leadership of the site team, technical oversight, and strong coordination with design, commercial, planning, and client‑side stakeholders. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Proven experience leading high‑rise residential or mixed‑use projects, ideally 25+ storeys. Experience in senior role within the construction, property development or housing industry. Experience of leading major regeneration projects Experience in liaising and negotiating with a wide range of individuals and organisations including professional consultants, local authorities, Registered Providers/Clients involved in the development process Excellent knowledge of the planning system and development process, design and technical issues relevant to house building and affordable housing contracts, commercial processes, sales processes and the post completion customer service approach. Proven ability to manage multiple projects and to lead and drive the development process Proven ability to deliver projects on programme Passionate about Construction and exceptional Customer Service. Keen eye for detail and awareness of the technical detail in drawings. A full and valid driving licence Strong time management skills with an ability to prioritise Thorough, with strong attention to detail Able to work as part of a team as well as autonomously Ability to build productive stakeholder relationships Ability to communicate well with individuals at all levels and positively motivate teams and individuals to deliver Strong presentation skills Self-sufficient in terms of IT - proficient in MS Office programmes, and development software e.g. 4Projects, COINS Ability to delegate when required Able to travel on a regular basis throughout the region and as required Demonstrable expertise with unitized cladding systems including procurement, design coordination, installation methodologies, and QA processes. Strong working knowledge of concrete-frame construction, temporary works, logistics, and tower-crane operations. Excellent leadership and team‑management skills, with the ability to drive performance and build strong relationships. Strong understanding of CDM, Building Regulations, and façade safety requirements. Ability to manage complex programmes and solve technical challenges efficiently. Excellent communication and stakeholder‑management skills.Desirable… Degree qualified in a relevant qualification, i.e. Construction Management / Project Management. Management/Leadership Training e.g. ILMMore about the Project Director role… Lead the integration of the commercial, technical, financial, sales, customer service elements on the project. Progress and deliver the planning and preconstruction elements of new projects. Drive the progress of projects and mitigate against slippage to ensure delivery to agreed timescales. Maintain excellent communication with the business unit board, project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. When required, organise, lead/attend and minute client and /or internal project meetings acting in a professional manner to positively represent Vistry. Follow the internal process, ensuring all systems including 4Projects, Keys and COINS are maintained with accurate information at all times. Resolve problems through collaboration with the project teams and colleagues and share learning to champion continuous improvement and ensure successful delivery of schemes. Comply with all Group's policies including Health, Safety and Environmental policies.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1 #LI-onsite

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Solid understanding of software engineering principles and scalable AI system architecture. You will have full ownership of AI research direction, evaluation frameworks, and prototype development, while also building and managing a growing AI team. Own and execute the technical roadmap for AI, stayi

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We offer more than just a job; we offer a chance to be part of a mission. The Director will ensure compliance with all regulatory standards, optimise operational efficiencies, and lead a culture of continuous improvement across all care locations/services. We are seeking a highly experienced and ded

CAMHS Professionals is recruiting experienced Children's Residential Support Workers to join a bank of professionals supporting children's care homes across Surrey, on behalf of a local authority client. Reach out to the CAMHS Professionals team to register your interest and become part of our growi

Here at Young Crisis Hub, we support young people with complex mental health needs, trauma histories, and neurodevelopmental conditions who require high levels of structure, safety and specialist support. This role requires professionals who are confident working with high-risk behaviours, complex t

A consistent track record of hitting / exceeding revenue targets. High-profile role with strong internal visibility and financial opportunity. If you’re an ambitious SaaS sales professional looking for a role where you can genuinely influence growth and build something meaningful, please apply for

As accredited members of the Consumer Protection Association (CPA) and Federation of Master Builders (FMB), Rooms To Grow offers customers peace of mind and a 10-year insurance-backed guarantee on all builds. To apply, please submit your CV along with a short overview of your previous sales achievem

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Account Executive - Energy Consultancy / Energy Procurement.A growing energy consultancy is hiring an Energy Account Executive to join its direct sales team.This is a new business role focused on winning mid-market and enterprise customers.You will manage the full sales cycle from first contact thro

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